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Comments regarding Just Fruits and Exotics

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  Feedback History and Summary  
39 positives
1 neutral
2 negatives


Negative Pinkfloyd47
(4 reviews)
On Oct 27, 2015, Pinkfloyd47 Eustis, FL wrote:

Posted on October 18, 2015, updated October 27, 2015
Horribly slow to ship. We ordered three apple trees over a week ago and they don\'t plan to ship for another week despite our emails requesting they ship which they have obviously ignored. We will not do business with these people again.

On October 27th, 2015, Pinkfloyd47 added the following:

Just reviewed the cost for my three apple trees. It was over $150! These people are in the same state as I am! The shipping charges and taxes make them way over priced. If I want more apple trees I will wait for the spring sales at Lowes!
Negative Fishman1
(16 reviews)
On Oct 5, 2015, Fishman1 Selden, NY wrote:

Posted on October 5, 2015, updated October 5, 2015
Be Careful, if you compare the \"Local\" price list you will see they charge ten dollars more to mail order customers. This is before exorbitant shipping charges....much more than other companies charge. The company explained that the extra ten dollars is for picking the plant up off the ground and carrying it inside for shipping, printing a 10 cent invoice...and get this ....the price of CARDBOARD! All witch other companies regard as not worthy of additional cost. This company is making fools of everyone ordering by mail, by attaching additional cost to the order for things normally covered under \"shipping cost\", really they are double dipping in your pocket....

On October 5th, 2015, Fishman1 added the following:

You never addressed the issue of why you charge twice for handling, once to justify the price difference between local and internet, and the other at the time of checkout witch in the cart reads shipping and handling. you are flat out charging people twice for handling, that is dishonest.
On Oct 5, 2015, Just Fruits and Exotics responded with:

"On Oct 5, 2015 5:46 PM, Just Fruits and Exotics responded with:

We feel this negative review is unfounded. We are known for shipping large, container grown plants, such as you will find in a quality garden center. Most mail order nurseries hold the cost of shipping down by selling a bare root tree, which weigh very little, or by selling a very small container grown tree, which is lighter and can be fit into a small box.
The plant in question here was a persimmon tree, which we sell for $29.99 at our walk-in nursery. Similar trees are sold at another local nursery for $39.99. This is a four to five foot tree, grown in a 3 gallon pot, and weights about 15 pounds. On the web we charge $39.99 for this tree. We believe that this is a fair price for a tree of this size and quality.
We ship our persimmon trees in the containers they grew in. Persimmons are known to be hard to transplant, and bare root trees are often lost to transplant shock. I did a check to see what other mail order nurseries are selling a three gallon container grown tree for (there are not many). I got anywhere from $109.00 with free shipping to ship the plant in the container, to $32.99 plus $15.95 for freight. I checked with this latter company, and learned that they take all the dirt off the plants before shipping, so they are in essence shipping a bare root tree. Shipping charges to ship one persimmon tree in the container to the reviewer’s location would be $24.63. We use UPS’s freight calculator on our website, so this is the actual UPS freight charge to ship this plant.
We feel we offer a service that hard to find in the mail order trade: large, high quality plants at a fair price. We have been in business for 37 years. We have worked hard to earn the trust of our customers, and we believe our record, as reflected in our past reviews, speaks for itself.

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