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Comments regarding Raintree Nursery

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196 positives
17 neutrals
52 negatives

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RatingAuthorContent
Negative BobGale
(9 reviews)
On Jan 8, 2003, BobGale Belmont, MA wrote:

I have ordered several times from Raintree over the last few years. Lately, their plant quality has been declining. My last order which arrived spring '02 contained a few disappointments: 1) two varieties of cane berries which were literally less than 1/4" thick whips (I routinely get 1/2" - 3/4" thick canes from other suppliers, 2) a dormant fig tree with a broken top (this perished quickly), 3) packaging which was substandard to protect the plants adequately.
The year before the sent a "super-sized" blueberry bush 2'-3' which was only a foot tall. I admit that they are good at issuing refunds, but why bother when you can do better elsewhere.
Bob

Positive ohgrowup
(6 reviews)
On Dec 20, 2002, ohgrowup wrote:

My experience was mainly positive, with some reservations.

I ordered a fig from them last year that I couldn't find elsewhere, plus a couple of other little things to round out my order. I wasn't crazy about the way they stuffed all three plants into the same packing bag/envelope, but the only thing that was actually damaged was a rasberry cane, and I figure they're not too delicate. The fig was a very nice size, but the rose and raspberry were basically rooted cuttings or whips--I didn't mind too much, as they were sort of afterthought plants on my part. What bothered me a little more was that they also ignored my requested shipping date by several weeks (as did other West Coast nurseries that are usually timely in such matters)--maybe it was the weather). By the time I got my "dormant shipped" plants, my shortish midwest season was well underway, and some of the plants took something like a month to break dormancy. It eventually did, about five minutes before I decided it was most certainly dead, and it ended up with a very healthy root system to boot. Nevertheless, I don't really like the dormant shipping system all that much. Still, I feel they're reputable, honest in their description of service, the plants seem perfectly happy, and I would probably order from Raintree again if they had something I really wanted.

Positive gardenerDave
(4 reviews)
On Nov 8, 2002, gardenerDave wrote:

Great nursery to order from. No problems at all. Also a great nursery to visit if you are ever in the area. Very good selection of sometimes unusual or different nursery stock.

Positive Noodles
(13 reviews)
On Oct 11, 2002, Noodles Olympia, WA wrote:

Customer service e-mails reminders re expected delivery date are very helpful. I received a blueberry plant last week that was three times the size I expected and very healthy (I only live about 60 miles from Raintree, though). They are only one of two companies in the U.S. where I could find two of the three varieties of the easy-care cherry (Prunus) shrubs. Also, the catalog is very informative.

Positive RunnerBean
(11 reviews)
On Oct 5, 2002, RunnerBean Chicago, IL wrote:

Lovely, responsive staff. Excellent information in the catalog and by email. Good quality plants. They recommended early, mid-season and late blueberries for my hedge so I'd have color and fruit all season.


On August 20th, 2003, RunnerBean added the following:

Have now bought two kinds of flowering quince, a hardy fig, big apple kouse, red Hinomaki gooseberry and white currant. Remarkably all are doing great and the gooseberry had fruit the first season. The plants didn't necessarily look impressive, but have done great. Stark Bros sent me 2 much larger fruit trees, but one was no good.
Positive Glenroy
(5 reviews)
On Jun 27, 2002, Glenroy wrote:

I've placed numerous orders with Raintree, and never been disappointed. Granted, the plants are only traveling within the same state to reach me, but the fruit trees I've purchased from them are larger and better developed than the few I've purchased elsewhere, so even if they'd traveled to the other side of the country they would have started out in better condition. When a mini-dwarf apple tree died almost a year after I'd purchased it, Raintree replaced it immediately. I wish they sold more ornamentals, because I'll buy from them before almost any other nursery I've done business with if given the chance.

Positive AgTalker
(4 reviews)
On Jun 19, 2002, AgTalker Tehachapi,
United States wrote:

I have placed four orders with Raintree this year. All have been shipped on time. The trees and berries are doing fine. Customer service is excellent. Both email and phone contacts solved any questions. Excellent website and paper catalog.

Positive mikejan
(24 reviews)
On Jun 16, 2002, mikejan Staten Island, NY wrote:

First, I've never met these people (they are left coast I am right coast), but from their catalog you have to really like them. They are one of 2 major nurseries out west I have ordered from. Raintree's plants live more than a month. Excellent selection of natives and plants arrive in really good condition. Had an e-mail question prior to placing an order and received a satisfactory answer. Also, they allowed me to amend my order by e-mail.

Neutral JoeStone
(1 review)
On Apr 1, 2002, JoeStone Flagstaff, AZ (Zone 5a) wrote:

I've ordered from Raintree Nursery twice, I think, and had no troubles. The fruit trees are doing fine, so far. I did send two email questions to Raintree and was less than satisfied with the responses. In general both emails had to do with blooming dates (plums and quinces). I did not find out what I wanted to know re: plums. I have not gotten an answer to my question about quince blooming dates. I'll try again later, maybe they are busy with spring.

Positive DeeBlackburn
(7 reviews)
On Jan 5, 2002, DeeBlackburn wrote:

I've ordered from Raintree on a couple of occasions and, considering the fact that the plants travel from west coast to east coast, the plants have always arrived in great condition. Everything I've ordered from them has survived with the exception of a few items which just couldn't adapt to the heavy clay soil in my yard. I love their catalog and wish I had room for more of their trees and shrubs.

Positive eliehrenpreis
(1 review)
On May 1, 2001, eliehrenpreis wrote:

I would like to highly recommend this nursery. The plants were shipped in a timely fashion. The plants were all in excellent condition. I purchased a pear tree (on sale), which began budding within a few days of planting it!! Their catalog is very interesting and has a number of unique and unusual plants. I give them 5 stars!!

Positive shanejolene
(2 reviews)
On May 1, 2001, shanejolene wrote:

I just bought two strawberry planters and two bundles of the Tri-Star strawberries, one for grandma and one for myself. I mentioned this in the gift note to her. About a half hour after I placed my order, Raintree Nursery called me to ask about my message and if I wanted half of it shipped to me. I was very impressed. I placed the order on Wednesday and she just received it Saturday. Since the nursery is in WA and I'm in OH, I was again impressed at the speediness. I haven't gone and looked at the planters yet, but I'm sure they are high quality. I am going to highly recommend Raintree Nursery to my family and friends. The lady that called me was very friendly and seemed eager to help any way possible. I consider this a first rate company.

Positive JP458
(2 reviews)
On Apr 1, 2001, JP458 wrote:

I happen to live within a couple hours of Raintree, so we took the drive there. We found a wonderful selection of older plants (blueberries, fruiting trees) that so far are doing well. Raintree offers some unique items -- and we couldn't find anywhere else that had a peach tree that produces reliably in Rainy Seattle! If you can make the drive, I recommend scoping out what they've got onsite. The strawberries, also picked especially for the Pacific Northwest, look like hell when you plant them but once they get their roots into organic material, look out! They're growing like mad things. Will provide more feedback on how the five "whips" and some other plants (kiwis, sea buckthorn) we also planted are doing later on, when they've had a chance to grow.

Positive susanstmaurice
(3 reviews)
On May 1, 2000, susanstmaurice wrote:

One of my favorite sources. I've ordered something from them every year for the past 6-7 years. Every plant has been great. Wonderful service, interesting catalog, fair prices, freebies, extras. The one problem with mail-order is that you have to take what you get, whereas in a nursery, I can pick and choose the best-shaped, most appealing individual plant. ALL of Raintree's plants have been wonderfully grown, undamaged, well-shaped, attractive, healthy, and BIG. Definitely a lot of plant for your buck, even including the shipping all the way across the country. Even my husband (long-suffering spouse of gardening fanatic) likes dealing with these nice folks.

Neutral GindaFisher
(7 reviews)
On Apr 1, 2000, GindaFisher wrote:

I ordered two blueberries and a book from Raintree. To my astonishment, I received one package (a tall shipping bag) with all three items inside! The smaller (wild lowbush) blueberry did okay, but the taller one (Rubel, northern highbush) was pretty badly bruised - obviously from the book knocking around in the bag. I called Raintree to complained, and told them that I expect it to survive. They said if it didn't I should call back for a replacement.The book was okay, although shipping a book with a bunch of damp plants could have been a problem, too.It's very sad, because the blueberries were large plants and were obviously healthy when packed. The highbush was at least a year older than a comparably priced plant (same cultivar) from Wayside. I think it will live, but it certainly won't do as well as it might have. One odd point is that they shipped a fully sprouted (not dormant) plant in the spring, but they don't grow these themselves (they told me this when I called) so I guess that's how they come in. Their catalog is great, lots of interesting stuff, as well as good selections of ordinary fruit. The information in the catalog, and the planting instructions sent with the plants are good, too. I will probably give them another try.

Positive KevinTully
(2 reviews)
On Oct 1, 1999, KevinTully wrote:

I'd like to say Raintree does do a great job shipping to the Midwest! I received beautiful roses and some raspberries from them and they were well-packaged and incredibly strong plants - great company!

Negative ericbina
(1 review)
On Apr 1, 1999, ericbina wrote:

From all the other rave reviews I'm assuming they just give lousy service to the midwest. I suspect that no matter how early they take your order they give priority to the places they ship to first (the NW and W).For two years in a row now I order in January, they say they have everything, and then when ship time comes they don't ship half my stuff and claim "crop failure". Yeah right, I really believe that in January they didn't know exactly how many apple trees they had dug and had bare-root in storage.Worse, despite my always saying no substitutions they keep sending me substitutes I don't want, and charging me for them! Both times I've complained and they refunded me the charge leaving me with free trees I didn't want, but it really annoys me that they ignore my request for no substitutes. Also, they say right in their catalog intro that they send larder than typical plants. Theserviceberry I ordered this year can as a 4 inch just-rooted twig. The crab apple that they claimed would be a 3-5 foot tree was a 2 foot tall single whip no thicker than a pencil. I cannot recommend them in any way and will not be ordering from then again.

Positive SethSaturn
(2 reviews)
On May 1, 1998, SethSaturn wrote:

I have done business with Raintree for years. Most plants are top quality and shipped well-packaged. On the rare occasion that there has been a problem, they have replaced the plant or refunded the purchase without question. Their selection is excellent, and they grow a fair amount of their materials. This is a top-notch specialty grower and retailer.

Positive maiadiscoe
(1 review)
On Apr 1, 1998, maiadiscoe wrote:

Raintree Nursery is a great source for fruits,nuts, berries, bamboo, and fruit tree rootstock. This is the best source of edible landscaping plants and unusual fruits I have found.I have ordered from Raintree for five years now and I am VERY satisfied with the quality of the plants, advice, and availability. I consistentlyget large vigorous plants. Occasionally one plant will not survive being mailed. I have never had ANY problem getting a replacement when this happens. Raintree is great for advice. The emphasis is on getting the customer what they need. I have never been sold some gadget I don't need. I also appreciate being able to speak to a very helpful horticulturalist five days a week. Their catalog now contains color pictures and lots of good information and advice. I keep the catalogs because they contain more information on planting, propagating, maintenance, etc than my Sunset Western Garden Book. I recommend Raintree Nursery without reservation.

Positive IngerEllam
(5 reviews)
On May 1, 1997, IngerEllam wrote:

My husband and I order a lot of edible landscaping plants, seeds, and bulbs from catalogs. We order from several, including Raintree Nursery.

Positive brycegemmill
(1 review)
On Apr 1, 1997, brycegemmill wrote:

Raintree nursery stands out in my book as one of the most excellent of mail order companies. I recently placed an order with them and had the product in my possession within 48 hours! The order was 100% correct and the quality and price of goods was superb (six trees and six shrubs for $127, including shipping). I would (and already have) recommend them to any of my friends. Not only is their product great, but the catalog that they provide is loaded with information, thus making it very helpful for selecting the appropriate plants for my climate and needs.

Positive joehickman
(2 reviews)
On Jul 1, 1996, joehickman wrote:

This spring I ordered plants from two nurseries, different species, both large growing, suitable for my zone 6 climate, both of them should normally ship similar plants. The price for each was similar. The plant from Raintree Nursery, had growth about five feet, was potted up and has made excellent growth, several, at least three feet. It will be perfectly safe for me to plant this out any time now, and with good mulch I will feel safe that it will survive the first winter. Due to the habit of bamboo, I am a good two years ahead with the fine plant from Raintree, and although both plants are relatively costly, I got something for my money from Raintree. Thanks for your information, and keep up the good work.

Positive JoanneGreene
(8 reviews)
On Apr 1, 1996, JoanneGreene wrote:

I ordered three different varieties of Fargesia bamboo this year. Each gallon container was about $25. East coast suppliers charge almost twice as much for these varieties in the same size container.

Positive AnnePowell
(3 reviews)
On Aug 1, 1995, AnnePowell wrote:

A 70 page newsprint catalog. No pictures, a few sketches. Looks like they sell perennials only, and seem to publish different catalogs for different areas (mine was specific to Northern CA). I bought strawberries, raspberries, a kiwi, 3 different kinds of grapes, and an almond. I was very happy with the quality of the stock -- big hardy plants with good roots, 100% survival. [update 11/1998]I just found your site, and was surprised that I had apparently found you some time ago…All my stock from Raintree has done great. The raspberries are trying to take over the world. The Asian pears are 4 feet tall and loaded with fruit in their second year, astounding!

Positive franceskselkirk
(1 review)
On Aug 1, 1995, franceskselkirk wrote:

Raintree is far, far, more than fruit trees. It is a catalogue of edible landscaping plants, from wintergreen to bamboo, with notations on the hardiness and flavor of various varieties of each plant. Not surprisingly, they specialize in plants for the Pacific NW, but give adequate notes on hardiness in other locations. I haven't ordered from them, so I can't speak for plant condition, but their catalog has the tone of a company that wants you to get the right plant for you, not every plant they sell. They advertise an advice number, and include little informational boxes on various subjects (for example, how to keep bamboo from taking over your yard, etc.)

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