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|On Jul 12, 2007, tolate Salida, CA wrote:
I order 38.00 dollars for some bougainvilleas from them, 2 months ago have written and called them they have not returned my calls or email. there site now says there not taking any orders because they are behind on shipping .please give me a break if that was so they would at least email because they would want to keep there customers. I just hope they dont get to start back up . and take other peoples money.
|On Jul 1, 2007, Rosemary_TX Nederland, TX wrote:
One year ago this month, I placed an order for two plants with Milton. I received a confirmation of my order but to this date I have not received them. On May 25th, when someone posted that a particular plant could be had from Milton I posted a reply to the Florida Plumeria Society that I didn't think he was selling any longer. That same day I received a note from Milton telling me that he was indeed still selling plants and would fill my order if I still wanted them to which I replied that I definitely would like my plants and to please send them to me.
|On Jun 22, 2007, MightyOak Driftwood, TX wrote:
This has been a very bad online purchase. Milton has not responded to emails or phone calls in over three months. Do not buy from them. I have been a grower for over 15 years and have never worked with a sack of compost like this. All I wanted was some Crinums he had on his website. Order Number 2743. Why are you so slow Milton? Are you sick or hurt. Or having family trouble? Just respond and I will have some compassion and maybe change the rating. I have seen many a nursery go under for poor customer service. But never this slow. Get on the phone and return calls Milton or no one will be calling you!
|On Jun 12, 2007, Nojajo Doha,
I ordered plumeria seeds in February 2007, after many emails/weeks I was told that they would be shipped that week. 6 weeks later when nothing arrived I emailed them again, they admitted that nothing had been sent and promised that they would send them - still waiting
|On May 5, 2005, Clare_CA Ventura,
United States (Zone 10b) wrote:
Unfortunately, this business transaction was not a pleasant one to put it in the nicest terms. The truth is that it was a gutch-wrenchingly painful experience for me. Generally, there are three problems with Botanic Treasures. The first problem is that, when you place an order on the web site, your credit card is immediately charged. Most businesses won't charge your credit card until your items are shipped but not this one. The web site says "Accounts will only be charged at time of shipment." This is not a true statement. The second problem is that this business takes a long, long time to ship your order. The web site says "Every effort will be made to ship within one to three weeks after receiving your order." This too is clearly not a true statement in all cases. And my case is not an isolated case. I have a circle of friends who are all plumeria enthusiasts, and many are in the same boat of waiting endlessly for their order to arrive from Milton, the owner of Botanic Treasures. One woman told me she has waited more than a year for a plumeria that she ordered and still doesn't know when it will arrive. The third problem is that Milton is often nonresponsive to emails and requests for a refund.
|On Aug 27, 2004, rosewillow Pasadena, TX wrote:
DO NOT DO BUSINESS WITH THIS COMPANY! ! ! ! THEY ARE NOT REPUTABLE. i ordered a rooted plumeria in April of this year and my credit card was charged that day, even though I was told it would take 3 months to root that particular plumeria. In July I emailed them to see when I could expect shipment and was told that week, and that that particular plumeria was difficult to root. Several weeks later, after not receiving the plant, I again emailed them and was told they had lost the shipping address. I had to ask them to take the address again. Still no plant after several weeks later. I emailed them numerous times in July and August and never received response, no do they answer the phone.
On September 9th, 2004, rosewillow added the following:
I still rate the company negative - and everything I stated is true, except that after rechecking my credit card, I see that I have not been charged for my order as I previously thought.