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|On Jun 25, 2018, onilollaig wrote:
I've ordered 3 plants from Prairie Moon. They were all quite small. (They did give me an extra plant to make up for the small size, I think.) Anyway, after over a month in the ground, it appears that only 1 of the plants is going to make it. Disappointing. Frankly, I think these plants were too small to really have much of a chance.
On Jun 25, 2018, Prairie Moon Nursery responded with:
"On Jun 26, 2018 9:18 AM, Prairie Moon Nursery responded with:
Sorry to hear about this. Can you please email me directly and let me know your order number. I'll look into it immediately. While it's too late to offer replacements for now and can see about replacements in the future or a refund. Thanks, Bill
|On May 10, 2015, bryana Albany, NY wrote:
I ordered New England Aster, Bush's Poppy Mallow, Liatris aspera Button Blazing, Liatris ligulistylis, three Mertensia virginica , Violet Wood Sorrel, Foxglove and three Silene regia (Royal Catchfly).
On May 10, 2015, Prairie Moon Nursery responded with:
"On May 12, 2015 11:42 AM, Prairie Moon Nursery responded with:
Hi Bryana, Thank-you for taking the time to comment about our company. I'm sorry the plants you ordered were not up to your expectations. We realized late that we need to re-photograph some of the roots to show the smallest size possible. Our goal is to exceed expectations. All of these plants with the possible exception of the Mertensia should flower this year. (Bluebells often have a bit of transplant shock no matter what the size) Please contact us directly if later on you are still disappointed in any way. We will work with you and replace/refund or do what is needed. Thanks, Bill"