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Comments regarding Prairie Moon Nursery

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  Feedback History and Summary  
86 positives
2 neutrals
2 negatives

Comments:

RatingAuthorContent
Negative Rpeazalea
(5 reviews)
On Jun 3, 2016, Rpeazalea Potomac, MD wrote:

Posted on May 18, 2016, updated June 3, 2016
I ordered a tray of seedlings in the dead of winter. 6 different plants, a total of 36. Due to a miscommunication they were shipped in May when I had told them not to ship since my house was empty. Upon arriving home, I found my plants, box upside down, on my front step. A lot of the plants had fallen out of the tray, and some were so small that for one second I thought they were weeds. I put everything back in the tray, right side up, with some potting mix added where lost. I left the whole tray outside to enjoy a day of cool rainy weather. Many plants are yellow or brown but I hope their roots managed to survive.


On June 3rd, 2016, Rpeazalea added the following:

I only placed a 27 live plants in the ground. This includes the New Jersey tea which were so small and packed in so little soil from the Trip I thought they were weeds at first, and from my own germination experience don't hold out much hope. Nice of merchant to offer to replace, first I heard.
On Jun 3, 2016, Prairie Moon Nursery responded with:

"On May 18, 2016 12:51 PM, Prairie Moon Nursery responded with:

Hi Rpeazalea,
I have reviewed the communication you have had with our company. As you know, we were not contacted about holding your order until after the plants shipped. You also expressed concern at that time about freezing temperatures in your area which may have contributed to the poor shape they are in. It's unfortunate that sometime UPS does not bother to properly handle boxes. I'm sure you noticed how well they were marked with arrows showing which side should be up. Prairie Moon Nursery will replace or refund any plants that do not grow. Just let us know ASAP and we will take care of it. I'm sorry for your disappointment. Our goal is always to have 100% satisfaction. Thanks, Bill"


Negative nativeblooms
(1 review)
On Apr 23, 2012, nativeblooms Huntsdale, MO wrote:

Everything I have read about Prairie Moon Nursery has been positive. However, most of what I have read has referred to plants. I ordered $50 worth of seeds (25 species) for my nursery and across the board I have had very poor germination rates even after stratification. Their selection is great, and the quality is poor. I will never order seeds from them again.


On Apr 23, 2012, Prairie Moon Nursery responded with:

"On Apr 23, 2012 10:06 AM, Prairie Moon Nursery responded with:

Hi Nativeblooms,
I'm sorry to hear of your difficulty in getting some of our seed to germinate. Can you please contact us 866-417-8156 Ext. 210 or [email protected] Our goal is to do the best we can to have no unsatisfied customers. A number of the species we offer can be difficult to germinate. In the future we plan to specifically mention the difficult species which may require fall planting outside.
Thanks, Bill"



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