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|On Apr 28, 2008, lavenderblush Reston, VA wrote:
I first attempted to fax an order to this nursery (22 Apr). Fax number didn't work. I then called, leaving a phone number and hours I can be contacted. A week later, still no return phone call. Although the website indicates they are still in operation, I'm not sure this nursery still exists.
On Apr 28, 2008, Fox Hill Lilac Nursery responded with:
On Apr 28, 2008 10:48 AM, Fox Hill Lilac Nursery added:
The fax number is the same as the phone number and works fine I get 100's of faxes this way. However if someone else is already faxing or leaving a message then the fax won't go through. If the person hears the out going message and panics and picks up the phone the fax machine will then think it is a phone call and not a fax. This is the spring and I am shipping lilacs I don't sit in the office and answer the phone or return phone calls or else noone would get their lilacs.
|On Oct 3, 2005, jisherman Brooklyn, NY wrote:
I carefully followed Fox Hill's instructions and ordered my lilacs by fax well before their fall deadline. I left phone messages and emailed them several times in the following month to make sure they got my order and to confirm a delivery date. I even emailed them a copy of my order form, just in case there was some mix-up. Finally, after weeks with no response whatsovever, I got an email back from the owner saying he never got my order and wouldn't be sending me my lilacs. He also wrote about how long and hard he's been working and that he might quit the business because of all the negative emails he's been receiving. Well, I'm sorry for his troubles, but come on. Who runs a business this way? By now, it's probably too late to order from anyone else this year.
On Oct 3, 2005, Fox Hill Lilac Nursery responded with:
On Oct 4, 2005 8:56 AM, Fox Hill Lilac Nursery added:
Here is what I tried to explained to mr sherman.
|On Jul 8, 2004, Legoli Saint Louis, MO wrote:
The sheer number of lilacs offered here is breathtaking. However, I was unable to complete my transaction with this company. Please be aware that if you order past their unposted ship-date, you will not receive your plants and they will not let you know you will not be receiving your order.
On Jul 8, 2004, Fox Hill Lilac Nursery responded with:
"Fox Hill Lilac Nursery does list the Shipping Season Dates under "Top 3 Lilac Questions". We're a small nursery and tend to spend more time growing our lilacs and less time at website designing. We now realize some customers may be confused and not know when and why bareroot lilacs can only be shipped when the time is right (before they leaf out). Our policy in the past has been that if your order is sent in past the leaf-out date then we assume it is being placed for "Fall Shipping Season".