Comments regarding Gardens Alive!Click here to return to Gardens Alive!'s listing.
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|On Jul 9, 2007, jkramer Saint Charles, IL (Zone 5a) wrote:
My first thought was to rate Gardens Alive as "Neutral", but decided on "Negative" because of the ludicrous reaction to my recent issue. First of all, I ordered and received Pyola, and it really seems to work well. I had also ordered Nematodes to solve a problem with squash vine borers. The nematodes arrived in early June - too early to be used because my squash had just started to grow. The package said to keep them cool, so I refrigerated them. Upon opening the package, the detailed instructions noted that the nematodes must be used immediately or refrigerated no more than a couple of days.
|On Jun 22, 2007, three_elms Tippecanoe, IN wrote:
Tried to place an order for Pyola and a couple of other products that came highly recommended. Their price was expensive, but I thought if it works it's worth a try. What a mistake.
|On Jun 3, 2007, seedbeads Lebanon, NH wrote:
I received a catalog with a $25.00 free no strings attached coupon. I ordered a pint of pyola and the total was less than $25 including shipping. Tried to order online but it would not accept my coupon so I mailed it instead.
|On Apr 12, 2007, dgbakshi Brookeville, MD (Zone 6a) wrote:
Dead Ladybugs anyone??? I now realize I shouldn't have bought them mail-order, but figured Gardens Alive wouldn't sell them if they couldn't deliver them alive. Was I ever wrong.
|On Mar 6, 2007, gretzky99 Randall, IA wrote:
Well, I received a catalog with a $25 coupon saying that there was no minimum order and if my order was under $25, it would be free. Sounded great, so I went online to order. Their website refused to accept my catalog number and would not give me the discount. No biggie, so I decided to call my order in instead, even though they do not have an 800 number. The operator who answered had what could only be described as horrible English speaking skills. She couldn't understand me (I live in the midwest and do not have a heavy or thick accent) and I couldn't understand her. Finally I figured out what she was asking for, so I gave her my catalog # and name...once again nothing came up. I said that I had the catalog in hand with the $25 coupon, but she wouldn't accept it because I wasn't in their database. So I just hung up and came here. After reviewing the comments, I will not send the order in via postal mail as I had planned because I don't want to end up getting billed extra because they wouldn't take the coupon or had raised rates or whatever. Wow, what terrible customer service. You drive a customer away before he has even tried your products. Boo!
|On Mar 5, 2007, cbh720d70 Portland, OR wrote:
I ordered several items from Gardens Alive and had a very difficult time getting their order software to enter items and charges correctly. Finally I sent my order even though the shipping charges were incorrect and the final charges were even higher ($8.00 + higher). So I sent their customer service a request: to correct the charges and adding that they cancel the order if they did not correct the charges. They canceled the order. I suppose that is for the best, since I did not want to pay the extra incorrect amount, but, it seems to me that they could have instead corrected their mistakes. Gardens Alive used to state in their literature that if you telephoned your order to them before noon they would ship your order out the same day. Twice I telephoned my order in before eight a.m. and twice they sent my order more than twentyfour hours later. They routinely provide an incentive to buy: $25. off any $50. order which helps since their prices are quite high. However, when you add higher incorrect charges and the difficulty in getting them to honor their printed charges, you begin questioning why bother.
|On Feb 20, 2007, elkwc36 Elkhart, KS wrote:
I had trouble trying to order online. So sent an order by mail with a form and the prices entered as found. They had my phone number but I never heard anything from them. Then one box arrived and a week later the second. In the mail with the second was an envelope saying I owed them more money. I called to see why. Never got a real good answer except that it could be the prices in my book and the code assigned to me could be different. And they have to go by that code. They never bothered to call to see if I wanted to pay the extra. I now have to send it all back and pay shipping again. I spent at least 10 minutes probably longer on the phone long distance talking to three different ladies and still never got a satisfactory answer. And basically got the feeling it didn't matter if I was happy or not. I consider it a form of bait and switch. If it was a dollar or so it would of been different. I have done business in the past with them and was going to try some products to see about using considerable more but now I probably won't be doing anymore business with them.
On April 8th, 2008, elkwc36 added the following:
After the bad experience last year I asked to be removed from their mailing list. I was assured I was. Guess what every time a new catalog comes out here it comes. I'm tired of calling them so just walk over to the dumpster from the mailbox and toss it. I won't waste my time on their products. If their service was as good as the products it would be a good company.
On March 19th, 2009, elkwc36 added the following:
I continue to receive the catalogs with the free 25 dollar offer. I just come here read a few negative reviews remind myself how sorry their customer service is and then throw them away. It don't seem they have made any effort to correct any of their problems. I would recommend anyone thinking of doing business with them to look elsewhere.
|On Sep 14, 2006, hubbyofohio Lawrenceburg, IN wrote:
Gardens alive has been a great company but with e-mail, mail, and overflow calls being sent across seas its just a matter of time till our loved "american company" will join the ranks as many other companys that dont care about the employee's. I feel the only way to keep this company is to call and not place orders but to let them know that they should stay and that we WILL only buy from a company whos first language is english
|On Sep 10, 2006, victorianangel Lake Arrowhead, CA wrote:
Have ordered from them in the past, wasps arrived and never hatched. Never got the compost tea kit. Now I have discovered why. They are affiliated with Brecks. They do not honor your money back or life time warranty. They do not respond to emails. Please refer to comments in Brecks. Try Brent and Becky's. They were GREAT>
|On Jul 27, 2006, kmfoxgarden Renton, WA wrote:
In response to a general question to Gardens Alive Website, I received a response from Donna in customer service saying I had a "bad account" and I should call right away.
|On Jul 17, 2006, catsup harborside,
United States wrote:
my shopping experiences with gardens alive were positive in the past. but, this summer something changed and i have had to put much time and energy and worry over orders that come and are incorrect (i ordered 1 bag of gardeners gold, not 5!) and items that are missing from orders, not to mention back ordered lady bugs. i am still waiting anxiously to find out whether the charges have been straightened out correctly or not.
|On Jul 15, 2006, shaynak W Hartford, CT wrote:
I have been a customer of Gardens Alive! for several years and generally like their organic products. However, in the last 6 months, the quality of their customer service has seriously deteriorated. Phone calls are not returned, e-mails are unanswered. It is particularly distressing because they do not have a toll free number, so you must call at your own expense when e-mails are ignored. When you do get a live person on the phone, he or she doesn't seem to care very much that you have been inconvenienced in any way. I am now looking for another source for organic products.
On July 29th, 2006, shaynak added the following:
A few days after I posted my negative comment, I finally received a response from someone at GardensAlive! ... first time in 4 months. Here's what it said:
Thank you for your email. I was sorry to learn of your disappointing experience with Gardens Alive this season. Please understand that our company is based on 100% Customer Service. We are trained and qualified to answer any questions you may have or assist you with any problems that may arise. Please accept our apology for any inconvenience we may have caused you, and we ask that you consider giving us one more opportunity to provide you with world class service. I will be happy to send a $20 gift certificate to you toward a future purchase. Please reply with your full name and mailing address including zip code. Once again I do apologize for the problems you experienced with us. If we can be of further assistance please feel free to contact us.
My reply ..." It doesn't matter that you have staff 'trained and qualified to answer any questions' when you DO NOT BOTHER TO RESPOND TO E-MAILS, PHONE CALLS ... OR EVEN LETTERS."
( Following my original posting I wrote a detailed letter explaining all my problems to the president of the company ... again no reply.)
Fortunately, I have found other companies that offer similar products ... and seem to have much better Watchdog ratings.
|On Jun 26, 2006, DavidEIndiana Lawrenceburg, IN wrote:
This is a local company in Lawrenceburg, Indiana. The owner of the company has decided to hire a company in India to start taking sales calls. This upsets me that another American company is using American dollars to fund foreign companies because the labor costs are much cheaper. I will never spend another dollar with this company and this includes many members of the garden club I am active in. I urge anyone reading this to send emails to Gardens Alive, demanding they keep our fellow Americans employed.
|On May 4, 2006, KC135 Las Vegas, NV wrote:
Despite the fact that we are listed on do not call lists, Gardens Alive uses automatic dailers and recorded telephone solicitations without straightforwarded authority. If you do not want to be bothered with recorded sales calls, do not use them.
|On Apr 10, 2006, kzorgo Pittston, PA (Zone 6a) wrote:
Good Products . . . Bad Business Practices
|On Mar 22, 2006, MaryLiz Dexter, MI (Zone 5b) wrote:
Even if you call Gardens Alive to specifically request that your name and address not be rented or sold, it can still happen. And the flood of gardening catalogs will start pouring in.
|On Jan 10, 2006, Phrederica_VA Montpelier, VA wrote:
NOT ORGANIC!!! BEWARE!!
|On Apr 21, 2005, lbwankenobi Hooksett, NH (Zone 5a) wrote:
I placed 2 orders in August & one in October for spring delivery. In March I had to close & reopen all my bank accounts & debit cards due to a security breach. While I was waiting for my new cards, I got a letter from Breck's telling me my card was declined, but we sent your order, just pay using this coupon. The letter was dated 3/24/05. I wanted to check on my other orders, so the day after I got the letter, I checked the status. Both orders from August were cancelled. So I emailed them. No reply after a week, so I emailed again. I rec'd an automated reply saying I would get an answer in 24 hours. 6 DAYS later, I received a reply saying the other 2 orders were declined so they were cancelled. I figured as much, but I wanted to know why I wasn't notified at all & why they just sent an invoice on the other order? (One order was $7, one was $36 & one was $39, they sent the $36 one.) All I have gotten from them is one lie after another. One person says one thing, then another one says something else. One person said I was notified, I must not have gotten them. Right - yet I got the invoice. Then someone said that these orders were declined by my bank in SEPTEMBER. So, I called my bank - they did not decline any orders from Breck's in September. The declinations occurred on 3/23/05. So, bottom line is that after 9 days of emailing back and forth, I have not gotten a correct explanation, I have gotten various bits of information that I have proved to them are false and their latest claim is that they mailed one invoice on one order and expected me to contact them to fix the payments of the other 2. I got the invoice on 3/28, when I looked at the orders on 3/29 they were already cancelled. If this is the truth, they gave me ONE day. I will never do business with this company or any affiliate again. And as a side note - they have no toll-free number, so if you call them it's long distance, so email was the only option in my opinion.
|On Apr 13, 2005, whisperkey Conyers, GA wrote:
Good first order. Requested catalogs for friends.
|On Mar 27, 2005, Bobbette Las Vegas, NV wrote:
I have been a customer of Garden's Alive! for quite some time now. I've tried to use their coupons as my orders can get pretty expensive. Some products, like Escar-Go did not work for me. But I kept ordering my favorites as I was transitioning my yard to organic. My last order did not go through on the internet after several attempts. So I ordered by phone the same day. The operator suggested I not use the web anymore because their site "never works". I asked why they don't fix it, but she didn't know. My order arrived and I was satisfied--except a 5lb bag of kelp never was packed with my order. Their records indicate it was sent, but it was not. Then today I received an e-mail notification that my order is being processed. I checked out what order they were talking about and it was the internet order that finally went through--ALMOST TWO MONTHS LATER and without the coupon discount included. Well, I called to tell them I already received this order since I made it by phone (duplicate items). The customer service rep. took about 30 minutes to sort it all out. She kindly said, "I will send you the kelp free of charge"--I said, "I would hope so...it's already paid for!" ANOTHER CUSTOMER LOST.
|On Mar 27, 2005, plantingman Yankton, SD wrote:
Gardens Alive's service seemed to be just fine. Although the coupon didn't work, as others have posted.
|On Mar 14, 2005, stillerfan Irwin, PA wrote:
i got a gardens alive catalog with a 20dollar coupon no strings atatched try us FREE so i used it deducted coupon sent remainder got product in almost 4 weeks a week later got a bill money due for amount of coupon called but they said i needed to spend $40 to use the coupon i saw nothing like this on the catalog OR coupon OR order form if i owed 20 dollars WHY did they ship the product ( their shipping is costly)customer service was rude no satisfaction here im sending the back they said they would pay for the return (wait and see) avoid this RIP OFF stillerfan in PITTSBURGH
|On Mar 13, 2005, aln Saint Paul, MN wrote:
|On Mar 2, 2005, sylvi74 Oak Grove, MN (Zone 4a) wrote:
Be very cautious when dealing with this company. I ordered from several of their subsidiary companies before I learned they were all owned by Gardens Alive. My experiences have ranged from great to abysmal, from live plants to sticks in a bag. One order placed with their "free" coupon ended up costing me money in shipping and one never arrived at all. This company really needs to work on getting their act together and being consistant. If they cannot supply good products from the companies they own, they should be closing those down, not continuing to send bad products.
|On Mar 24, 2004, PetuniaLouie wrote:
We ordered two products, sending in a $20 coupon plus s/h. After 6 wks. we had no response so I called. They had no record of our order although they had had no trouble cashing our check. After 5 more phone calls and mailing them a copy of the check, we finally received our order. We will not be ordering from them again.
|On Mar 18, 2004, becky3086 Thomson, GA wrote:
I ordered with the $20 coupon which I think is great so that you can get to know the company. The order came in fairly quickly with the Escar-go and the plant markers that I ordered. However, I am receiving email from both them an Spring Hill(I ordered from them as well) and I had only given my email because they said it was for order confirmation(which I got from Gardens Alive but not from Spring Hill). They did not mention that it was so they could SPAM you all they can! Gurney's same way! Truthfully if I had $20 to spend I would not spend it on the 48 markers I got(was supposed to be 5O, who cheats on plant marker?) and the 1 1/4 lb of snail bait. Too expensive and too much email. I doubt I will order again.
|On Sep 4, 2003, christinadill Roanoke, IN (Zone 5b) wrote:
|On Mar 19, 2003, misswong wrote:
I ordered two garden collections in July for fall planting in 2002. Both arrived in early September (dry, hot weather in Los Angeles) The plants were either dried out sticks or mushy, moldy messes. I was instructed to plant them anyway and they would be fine. It is now March. I cannot even find a single shade garden sprout or even the rotted bulbs. As for the wisteria, daylilies and lavender- not a thing even once showed any signs of recovery.
|On Mar 19, 2003, kidhorn Redland, MD wrote:
I placed an order with them last year for some plants and a bird feeder. The bird feeder was OK but the plants were abyssmal. They all died within weeks of receiving them. They have a money back guarantee posted on their website and I wanted my money back for the plants. Every time I called, the person who answered the phone said the manager would call me back and they never did.
|On Jan 7, 2003, biogod wrote:
What really bugs me about this company is that they add you to their database and start bombarding you with catalogs without even asking. I have ordered three times, and at last, I have requested not to be put in the database, and then I still get the catalog, plus the catalogs of their marketing network, a situation that they say cannot be corrected in less that 6 to 8 weeks. This means about an entire bag of wasted paper at least, assuming those partner companies are not giving your address away as well. I find this utterly disrespectful, plus it says a lot of how much they care about the environment, in my view. I don't think I will order anything from them in the future. I cannot spend that much time stopping the junk mail they generate.
|On Nov 9, 2002, magic8ball wrote:
I ordered 2 dwarf pink elf hydrangea shrubs from these folks several months ago - I wanted to give the plants a chance before I reported. One is dead and the other is questionable....I have seen one flower which was deformed. I will not order from them or any of their companies again. The special pricing seems to mean you get small, unhealthy and ultimately useless plants which won't last.
|On Aug 6, 2002, chopper wrote:
I ordered two clematis "Flammula". They arrived as bare root and upon planting they subsequently rotted. I was not impressed with their quality. I requested by letter a refund or replacement in June. I never heard from them and called them more than a month later. They said they were sending me a gift certificate. I requested my money back but they said I had to send in the gift certificate with a letter. I will not be ordering from them in the future.
|On May 10, 2002, farmgirl21 Hempstead, TX (Zone 8b) wrote:
i ordered a special they were running rose bushes for $3.89 you had to order 3 of the same kind so i ordered 3 different kind i should have recieved 9 total but they shipped 1 each i called long distance them told them the mistake the girl reordered i waited 10 days the order came only 3 plants arrived instead of the 6 they owed me. i don't think i will be ordering from them again.
|On Apr 29, 2002, thewebwoman wrote:
Ordered from Gardens Alive! and received confirmation 4/19, stating UPS order would be received 5-7 days. As of 4/26, not received. Per call 4/29, order had not been shipped and would not yet be shipped. Catalog states, "Call before noon, we'll ship today!" Not in my experience. I called before noon (twice), and they claimed they could not ship today (even though the items were in stock), despite what the catalog says. They stated they are behind and understaffed; customer service has no managers to help resolve customer complaints and is "not allowed" to transfer calls to anyone else. Finally in frustration, informed them I would contact the FTC (interstate commerce issue, false promises on catalog) - they did not consider such a report to be important. If you can, find someone else to order from. I won't ever order from them again.
|On Apr 16, 2002, earthwise wrote:
I've ordered from them before and shipping was rather slow. Email response poor. After checking around I found that their prices are quite high. I recommend shopping around folks.
|On Apr 15, 2002, sam60 Pittsburgh, PA wrote:
I have ordered fertilizer and bug control products from Gardens Alive in the past and have always been happy with them. I just received 3 mini roses I ordered from the web site. I was immediately disappointed before I even opened the box. They came from Spring Hill. I know of Spring Hill's reputation. The roses were supposed to be premium potted plants, but they are tiny and they look like a hand full of soil was tossed in the pot when they were shipped. I had planned on planting them right in the ground but I am afraid they will not survive. I went back to Gardens Alive's web page and nowhere do they tell you the roses are coming from Spring Hill. If I had known that, I wouldn't have ordered them to begin with.