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Comments regarding Spring River Nurseries Inc

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  Feedback History and Summary  
15 positives
30 neutrals
78 negatives


Neutral Suzie_que
(1 review)
On Apr 6, 2012, Suzie_que Avondale, PA wrote:

I just ordered $109.75 worth of plants from this company. I received 1 email regarding my order, no conformation nothing other than my payment went through. I am concerned regarding the negative comments regarding the shipping of and how the plants arrived. I cannot get in touch with this company via e-mail. I should have received an e-mail by now stating that my order has shipped. I ordered from 2 other companys and have received an order conformation and an e-mail stating my order has shipped. I have received both orders from the other companys in which I ordered on the same day as I ordered from Spring River which was 3/31/12. I hope I am not going to have a problem with my large order and I would like feed back on if I am going to receive my plants very soon and receive them alive. I guess I will have to do more research regarding my order.

On Apr 6, 2012, Spring River Nurseries Inc responded with:

"On Apr 11, 2012 11:35 AM, Spring River Nurseries Inc responded with:

Avondale , Pa is a zone 5 and we qill not begin shipping to your area until May 1st. Your Order is in our system and will ship after May 1st. Your order is #5386449 .
Please email this information to us or you may call and talk with any Customer Service Reps in our Offices. Thanks"

Neutral TLynnK
(2 reviews)
On Mar 1, 2012, TLynnK (Zone 7b) wrote:

Just received their catalog - another no-name garden company promising "amazing results!" I have not ordered from this company but I have from similar nurseries & plant distributors. The plants arrived dead or near death every time, and never grew. One thing most of these these bad companies have in common - cheap, cheesy mail order catalogs full of overexagerated, hand-drawn pictures. They show up every spring. I toss them in the compost bin where they can actually do some good for my garden. Stick with well-known or familiar companies for better results. Or, get friendly with your local family nursery for the best deals and easy returns, and to see what you're getting up front.

On Mar 1, 2012, Spring River Nurseries Inc responded with:

"On Mar 15, 2012 10:47 AM, Spring River Nurseries Inc responded with:

Spring River Nurseries is not just another hand drawn catalog. Our catalog is all actual photos, with all items grown here at our nursery.
We have been in business since 1978, and we are a Second - Generation Family Owned and Operated Business. We take pride in all we do here at Spring River.
I would like to suggest to anyone that you try our products before you believe what you read online.
Spring River is more than happy to take care of any problem you have within 90 days.
Thank you - Spring River Nurseries "

Neutral Survivor876
(1 review)
On Mar 16, 2011, Survivor876 Holliston, MA wrote:

Was going to buy lavender from them, but wanted to look them up. Found this site and it really turned me off of them. Then I looked them up in the BBB for MI. Found they have an A+ rating. Confused now. Would like to know if anyone on here reported them to the BBB. They have only been registered with BBB since 2004. Don't think I am going to order from them, just in case. Here is the link to it if anyone is interested.


Also found name and numbers for anyone who is having trouble contacting this place.

Name: Spring River Nursery
Phone: (269) 621-2259
Fax: (269) 621-2449
Address: 81961 County Road 687
Hartford, MI 49057-8606

Original Business Start Date: January 1978
Principal: Mr. Bryan Paxson, Vice President
Customer Contact: Ms. Debbie Parker, Customer Service - (269) 621-2259
Employees: 50
Type of Business: Mail Order & Catalog Shopping, Seeds & Bulbs-Retail, Wholesalers & Distributors
BBB Accreditation: This organization is a BBB Accredited Business.

Did find a nice link if you want to order in bulk. Great prices and variety!


Neutral morganmae
(1 review)
On May 13, 2008, morganmae Cleveland, OH wrote:

My check was cashed about 2 weeks ago and was just looking on the internet for the Spring River website because I didn't get my plants when I came across this one. My plants did come today and they are pathetic. I ordered 6 and got all 6 tiny little practically dead things. I'm going to plant them today and see what happens.

Neutral dcreeder
(1 review)
On Apr 25, 2008, dcreeder Shepherdsville, KY wrote:

I found this site after ordering from Spring River Nurseries When I received my plants well I thought "they look healthy" I followed the planting instructions & they survived about a week & then all 12 plants were dead I do hope they replace them or refund my money Thank You!

On May 25th, 2008, dcreeder changed the rating from negative to neutral and added the following:

I emailed this company about my misforture with them (all 12 lavender plants died) I asked for a replacement or refund Well the other day I actually received a check from them for $18.00 Was glad they refunded my money but no expantation So I assumed they had no lavender plants to replace them so I can see their quality no more business with this company
Neutral Hukuchan
(1 review)
On May 3, 2007, Hukuchan Lakewood, WA wrote:

I saw all the posts but when I checked with the BBB they have a good standing. Their orders are filled by E.S. Enterprises. You can call them at 269-621-2447. Just stay on the line and when the custermer service represntative answers ask to speak to someone from Spring River Nurseries about your order. I was transfered quickly and my shipment is on it's way now. I hope this helps with everyone's missing order.

Neutral dawnid
(1 review)
On Apr 26, 2007, dawnid Haledon, NJ wrote:

Well, I guess we got scammmed too!!! Back in Feb. of this year(2007) we too ordered the Lavender, not knowing a thing and today, April 26, we have yet to recieve a thing. My husband went online and found the site, I read on, only to find all the comments on previous experiences. I wish I had researched further! If anyone gets any satisfaction I hope you can post it for the rest of us! Good luck too all - Dawnid

On April 28th, 2007, dawnid changed the rating from negative to neutral and added the following:

Guess what???? After all that, we DID recieve the lavender!!!! Much to our surprise, the day after reading and writing about the scam, in the mail they came! What do we sqy now???? Good things come to those who wait???? Maybe in the end all will recieve thier plants too.
Neutral eabber
(1 review)
On Apr 22, 2007, eabber Niagara Falls, NY wrote:

I was ready to order Lavender from SRN as advertised in my Sunday Newspaper. I found this site when looking for them online. Thanks everyone for saving me from a big mistake. Not only will I not order from them but I will try to contact the Niagara Gazette & Womens Day Magazine to let them know what is going on.

Neutral gdghali
(1 review)
On Apr 18, 2007, gdghali Madison, WI wrote:

Just a thank you to those who have posted their experiences. I, too, was going to order the Hardy Lavender. My web search displayed this link, so thought I'd check it out first. I'm glad I did. I've had very mixed results with mail-ordering nursery items in the past, so am glad to have had the warning so I can save my hard-earned $$.

Neutral blackacesn8s
(1 review)
On Apr 15, 2007, blackacesn8s Windsor, PA wrote:

thank you for all the responses on this site. I've never grown anything before and I saw the add for the hardy lavender while clipping coupons. I thought I could spruce up my front patio, as I dont have a yard. I got online to find out if its possible to plant in containers. I came across this website thank the gods!!! Im on a fixed income and to waste money on scammers would hurt all too much.

Neutral sf1018
(1 review)
On Mar 21, 2007, sf1018 Youngstown, OH wrote:

I came across Spring River Nurseries add for Hardy Lavender plants in the Sunday newspaper ads. Since they looked like they would be a great addition to my yard, I prepared the order form (including my credit card information!). My intention was to put it in the mail the following morning. However, something in my gut told me that I should do a search on the web for this company. The second link on the page was for Garden Watchdog. I'm soooo glad I checked it out before mailing the order form! THANK YOU!!! to EVERYONE who posted their experiences with this "company"!!! I'm certain that the postings saved my wife and I $22.95 and a lot of aggrevation! I'm sorry that individuals are still experiencing difficulties with this "company". It's a shame that this occurs, and has been occurring for the past 5 years+...which leads me to this question: With all of these complaints, what has been done to this company, regarding the Michigan Attorny General's office???

Neutral KansasCity
(1 review)
On Feb 26, 2007, KansasCity Kansas City, KS wrote:

I was ready to order Lavender from SRN as advertised in Women's Day. I found this site when looking for them online. Thanks everyone for saving me from a big mistake. Not only will I not order from them but I will be cancelling my subscription to Women's Day as they are aware of this problem.

Neutral six3890
(1 review)
On Nov 29, 2005, six3890 San Pablo, CA (Zone 10a) wrote:

I just want to say thank you to all of you for providing feedback on this company. I had an ad that I saved from a newpaper clipping for the Hardy Lavendar Plants. I was going to throw it away, but decided that I would keep it to place an order for the Spring. I decided to do a Google on the company to see if they provided on-line ordering and this website came up first. After reading everyone's reviews, I am happy to say that I will not ever be placing an order with this company. Sorry that so many of you lost your money, but thank you for providing the feedback to save others like myself.

Neutral Art
(8 reviews)
On Jun 21, 2005, Art Mountain Dale, NY (Zone 6a) wrote:

Has anyone noticed that when you log on to the website, the
first page refers to a 2000 catalog, and it was last updated on 3/28/2000?

Neutral ReeisBree
(1 review)
On Jun 21, 2005, ReeisBree Yonkers, NY wrote:

I am new to gardening and was given the "bug" to start by our next door neighbor: he has the most beautiful garden with the heady scents of honeysuckle and lavender among others. He had not heard of SRN. I saw the ad and since I've been wanting to plant lavender (I love anything purple) thought about ordering. Thank heaven I found this sight; it was the first site mentioned when I did a search for SRN. Reading the comments here has made me think twice about ordering. Thank you, all of you, for your input.

Neutral Karebear1008
(1 review)
On Mar 22, 2005, Karebear1008 Syracuse, NY wrote:

I want to thank everyone for their feedback on Spring River Nursery. I am not a very good gardener (although I try), and I often struggle with what plants to purchase and garden with. When I saw the ad for SRN I was pleased that my geographical location would not kill this "Hardy Lavender" and was about to place a large order. I wanted to order online, and my Google search landed me here first. Thanks for the insite, I can certainly say that I will NOT order from this "company".

Neutral vbouvier
(1 review)
On Mar 20, 2005, vbouvier Nampa, ID wrote:

I just prepared an order to Spring River Nurseries for over $84.00. I planned a lavender hedge. I decided to see if they had a website and your watchdog site popped up first. I can not thank you enough for providing this service. I would be out a considerable amount of money.

Neutral mismelissa
(1 review)
On Mar 15, 2005, mismelissa Bradford, PA wrote:

I was very pleased to find the Garden Watchdog before I spend my hard earned monies on such a scam. I truely appreicate all of you who have left your unfortunate experience with this so called nursery. You have saved me a great deal of aggrivation.

Neutral DKH
(1 review)
On Jul 10, 2004, DKH wrote:

I too have been trying on my mom's behalf to get her money back. She ordered $22. worth of the lavendar plants back on April 10,2004. Her check was cashed over two months ago and still no plants. I'm afraid she is out of her money and has taught me a lesson on trying to help my mom as a senior citizen from being scammed by an unscrupulous business like Spring River Nurseries. However I have sent a complaint to my homestate Attorney General office as well as the Michigan Attorney General office. I am also sending a complaint to the Parade magazine which the ad was placed as well as other publications that I see any ads for Spring River Nurseries. I noticed on this website that the complaints have been coming in steady for over two years so everyone that reads this should be VERY vocal in telling everyone to stay away from this company

On July 13th, 2004, DKH changed the rating from negative to neutral and added the following:

It is now July 13th and the lavendar plants we ordered on April 20th have arrived. They are small but healthy looking so we are happy about that. I do wish that Spring River Nurseries would have acknowledged my repeated attempts to find out why my order was not coming however. I do find it very unusual that they cashed my check in early May. Most legitimate businesses will not charge your credit card or cash your check until they send you your order. I guess we were one of the lucky ones to finally get our order. I do not believe I will do business with them again.
Neutral amandasmith911
(2 reviews)
On May 31, 2004, amandasmith911 Moores Hill, IN wrote:

i guess i am a lucky one.i finally recieved 12 very tiny,but very much alive and healthy looking lavender plants.given everyone else's reviews i do not plan on ordering from them again.

Neutral NatureWalker
(2 reviews)
On May 24, 2004, NatureWalker New York & Terrell, TX (Zone 8b) wrote:

I too saw the newspaper ad & it inspired me to order; they looked so lush that photo. I've aways wanted some Lavender plants but I was always too poor & on the move; so I stayed with my succulents.
I ordered from this company; Spring River Nurseries, on April 5th, 2004. I bought & sent a US Postal Money Order for the ammount of $7.94 which was for 3 Laverder _Plants_ plus shipping & handling.
Two weeks later I 'found' _Garden Watchdog_. I looked up Spring River Nurseries, & the comments about what previous people who had ordered were saying about them. Well I was really at the end of a rope on that!
So I gave up any hope of ever seeing _anything_ at all from them and chalked it up. I was seriously considering bringing a 'Class Action Lawsuit' against them for mail fraud via the newspaper & the United States Post Office. Even my boyfriend was angry! It wasn't the ammount of money involved; it was that I had to save for it, because money was very tight.
My boyfriend then ordered some Lavender Plants from a different online company.
Then Lo & behold, out of no where 2 months after I had ordered, and 2 weeks after I received the other Lavender; a package arrived from Spring River Nurseries containing '3' _very tiny_ Lavender 'Sprouts'! Some _plants_, huh?!
Out of the 3 of them one was so small it didn't make it & the other 2 look like the size right now, that I would buy at a local supermarket or gardening center as a 'starter' seedling. I'm trying very hard to keep them alive; and I'm really not too satisfied with their 'choice' of what constitutes a plant _or_ seedling.

Neutral angel57
(1 review)
On May 19, 2004, angel57 Bloomfield, IN wrote:

I attempted to contact SRN after ordering and not receiving the "Hardy Lavender". My check has been cashed and no contact has been successful. I e-mailed the Michigan State Attorney General's office with a consumer complaint and topped THAT complaint off with a follow up e-mail to 20/20's John Stossel. SRN has been ripping people off for way too long. It may be a few dollars from me...but totaled, it's a bundle and it's a crime!! I challenge all other person's to channel your complaints in the appropriate direction, or people like this will just keep on doing business. Make sure to include all appropriate info

On June 16th, 2004, angel57 changed the rating from negative to neutral and added the following:

I was shocked when my husband brought the mail in on the 11th of June. There was my Hardy Lavender-3 plants-alive. I planted them right away, adding Miracle Grow and prayer. They look like preemies, but I'm a nurse, so I'm used to that! Maybe my complaints paid off after all! But...beware the look of the ads...suspicious looking ad going by GARDENER'S CHOICE, with a Hartford, MI address!!!! Promises gigantic tomatoes and super growing flowering shade tree!! Shame, shame, shame on this company!!!
Neutral razziecat
(1 review)
On Mar 15, 2004, razziecat wrote:

I was anxiously awaiting the arrival of my 12 "hardy lavender" plants when I found this web site. My check hadn't been cashed yet, so my husband and I stopped payment. At $12 plus an order, the company is probably hoping most consumers won't file a complaint. Considering the wide distribution of the periodicals their ads appear in, that's a nice hunk of change for them.
I have a "black thumb" at gardening anyway. I would have probably thought that I killed them myself just by placing my order!!

Neutral Janet10
(1 review)
On May 19, 2003, Janet10 wrote:

I ordered 12 lavender plants in early March. They arrived at the end of March and all appeared to be dead. I planted them and waited until 4/24 to be sure they were dead. I called the company on 4/24 was told not to bother sending them back and that my credit card would be credited. As of 5/13 when the credit still had not appeared I disputed the charge through my credit card company. A credit less the shipping fees was applied on 5/16.

Neutral ThomasN
(1 review)
On May 15, 2003, ThomasN wrote:

Well, I guess I'm just on the list of folks who got scammed. I, too, ordered the hardy lavender plants because of an ad in the Sunday newspaper supplement back in April. My check was cashed, no plants and my e-mail was ignored and when I tried to call today, there's no such phone.

On May 17th, 2003, ThomasN changed the rating from negative to neutral and added the following:

Two days after I posted my comments, I now have received the plants I ordered a month ago. So, maybe I didn't get scammed but there was a long wait and no acknowledgements from the company. The lavender plants are also very small but they do look healthy. We'll give it a shot and see if they come out as well as advertised.
Neutral wtsnmom
(1 review)
On Apr 25, 2003, wtsnmom wrote:

They need to update their website. The area code on the current website lists (616) but when you call it, you get the message that the area code had been changed to (269). I also received my e-mails back stating they were undeliverable. I finally did reach a customer service person who verified my order had been received but that they wouldn't be shipping 'to my area' for another 3 weeks. I'll be curious to see if & when I actually get what I ordered.

Neutral 69Michael
(1 review)
On Apr 15, 2003, 69Michael wrote:

IF you have a dispute with this nursery, I suggest you contact the Michigan Attorney General.
List everything you have experienced, ask their office to investigate. If they are licensed in Michagan to do business, the AG there will become involved and may assist you in gaining some semblance of satisfaction.

Also here is an e-mail Address for the nursery:
[email protected]

Just in case you want to flood them with complaints.

Neutral krystie2323
(1 review)
On Apr 8, 2003, krystie2323 wrote:

Hello, I am also still waiting for a response. Here is the BBB report on SRN (It has different contact information than the website): //

Also, to report a mail fraud complaint: [[email protected]]

Good luck to all!

Neutral geraldinegossin
(1 review)
On May 1, 2002, geraldinegossin wrote:

I sent them a check for $21.90 March 3, and have not received my 12 lavender plants yet.

Neutral trishcarlson
(1 review)
On Apr 1, 2002, trishcarlson wrote:

I am currently trying to find out where this company is from. I also ordered from them and never received my order. They cashed my check, but never sent my Lavender plants. I got their flyer from the coupons that come with the Sunday paper. I have gone so far as to request the canceled check to track down where the check was cashed, but that has not been helpful either.

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