Comments regarding Glasshouse WorksClick here to return to Glasshouse Works's listing.
|On Oct 4, 2008, JNally Albany, NY wrote:
I received my order today and I am very happy to see the quality of the trees, the promptness of the delivery and the promptness of their response to my inquiry. The Japanese red maple was a nice surprise also. That was a very
|On Sep 28, 2008, Clif_z6 Athens, OH wrote:
In late spring, I contacted the fine staff at Glasshouse Works searching for a Brugmansia that would give me near instant gratification. I have grown Brugmansia in the past but it took two years to see a single bloom, I wanted to see blooms this garden season. I told the growers at Glasshouse Works my desires and they selected a Brugmansia that would fill my order. I received a small plant in a 4-inch pot, which they instructed me to pot up into a tub giving it plenty of food and sunshine. Voila, this fall I have a beautiful large shrub hung with several absolutely fabulous trumpets that is the showpiece of my garden patio. Thanks a million Glasshouse Works!
|On Sep 17, 2008, drruth Waban, MA wrote:
I am a botanical artist that needed specific begonias to paint. I ordered the four plants and today they arrived. The packing was so extraordinary that not one leaf on any plant was broken or damaged in any way. Quite a feat for the fragile stems and leaves that traveled half way across the country to reach me. At the bottom of the box was a fifth plant and I called the company to question this arrival and was told it was a bonus to the order. I am delighted with every aspect of service rendered and cannot say enough words of praise. Thank you for letting me start to paint today with these fine specimens in front of me.
|On Sep 8, 2008, bussardnr Woodsboro, MD wrote:
After 2 months of no replies to my emails, I finally got ahold of Tom on a Sunday. He did manage to get it shipped out the next day, something i wouldn't expect from most nursery owners. But everything comes down to the plants.
On September 26th, 2008, bussardnr changed the rating from negative to positive and added the following:
Tom replaced everything i had problems with a add quit a bit more. All the new plants looked much better also. I'm happy with what i have now.
I tried emailing every email address on their site the fist time, and never got any response till i figured out Tom's own address and he's gone above and beyond what was necessary to get everything taken care of. I would talk to him before you order any plants and make sure they're what your expecting. I'd order from him again. Infact I'm thinking of getting a few more peperomias if i can find the room.
PS everyone should have what they're calling Peperomia buntingii, awsome plant
On Sep 8, 2008, Glasshouse Works responded with:
On Sep 8, 2008 7:08 PM, Glasshouse Works added:
I have contacted this customer and will try to work this out. I have talked with him on the phone. He orders very interesting plant material. We will be following up on this situation and we will be making updates here. He ordered a couple somewhat hard to propagate and grow items. Thus, we will be offering him possible replacements or perhaps a credit for other items that might be easier to grow. We do like to offer a lot of variety and sometimes that slows an order down. We do try to keep in contact, though. More later. Tom
|On Sep 6, 2008, geminitrv Marshall, TX (Zone 8a) wrote:
I just ordered for the first time from Glasshouse Works. I am thrilled with my purchases! I ordered two Passiflora vines, and Tom was very helpful and answered all of my emails very promptly. He even included an extra Passiflora in my package! The plants I received were very healthy and larger than expected. Shipping was super fast and they were very well packaged! (a few other online nurseries need to take a packing lesson from them! lol) I will definitely be ordering from them again and recommend them to anyone looking for healthy, hard to find plants!
|On Aug 23, 2008, Nuni Bronx, NY wrote:
Overall, I'd say this was a positive experience. Tom upgraded one of my plants to a larger size at no charge, and all the plants were delivered looking healthy and big for their price. The only thing I had a problem with was one of my plants had pill bugs in the soil. But I did contact GHW & they apologized for the issue, saying they normally use biodegradable insecticide but not right before they ship out plants. They gave me some suggestions to take care of the problem and offered to replace the plants if they didn't do well. Been two weeks since I got the plants and they are doing well and are bug free. Not too excited about the bugs but I'm happy with the plants overall and the customer service is grand. Thanks Tom :)
|On Aug 15, 2008, dougjl Columbus, OH wrote:
If I could rate Glasshouse Works ABOVE POSITIVE I would. This is my second experience with them.
|On Jul 28, 2008, Phebe Joppa, MD wrote:
I ordered a lot of begonias from Glasshouse Works April 25, 2008, total $106.75. That total was posted to my bank account May 1, 2008.
On Jul 28, 2008, Glasshouse Works responded with:
On Aug 13, 2008 3:51 PM, Glasshouse Works added:
DAVE'S GARDEN Readers please note our continued customer service. This seems to be an example of crossed emails. I received the following email at about 10:00 on a Monday:
|On Jul 11, 2008, beemerw Jackson, NJ wrote:
This company is outstanding from strat to finish. I love bonsai and the plants I recieved came beautiful and were the first that were bug free. We kept in communication, and though I changed the order , they added the original plant I ordered because they were packed already, which I am bowled over. Wonderful company with great prices!!!!!
|On Jul 2, 2008, OhBoyaHoya Rice Lake, WI wrote:
I have ordered Hoyas twice and have recieved all plants in fine condition, in good health and packed well. I appreciated the emails alerting me to delivery and I was ready to plant when they arrived. Ones I ordered before have done well. I'm looking forward to seeing the umbrells of these new ones soon. I liked the bonus plant I got this time!
|On Jun 14, 2008, clareb Missoula, MT (Zone 5a) wrote:
I ordered several different coleus from Glasshouse Works in May. I received prompt e-mails both confirming my order and explaining that my plants would be shipped during the first part of June.
|On May 30, 2008, chicochi3 Fayetteville, AR (Zone 6b) wrote:
Purchase two rare roses from this company. They arrived within one week in excellent condition. I will be returning for more!
|On May 28, 2008, Nan SW, WI (Zone 4b) wrote:
Ordered an assortment of Acalypha plants.
|On May 5, 2008, MomBarb1 Omaha, NE wrote:
I ordered 3 sets of 5 trailing coleus, So 15 plants in all. I am very pleased with their choices and the plants overall condition. Not even one stem was broken! I was overwhelmed at the available selection. I asked them just to send me assorted trailing coleus that I would not find at my local nurseries. I am so excited to put these in my containers and see what they do! I purchased some coleus for my neighbors who water my garden when I am out of town. They too are pleased with their 'Thank You' gift. Prompt shipping and super friendly company to deal with.
|On Apr 28, 2008, toots3514 Ruskin, FL wrote:
I have ordered plants from numerous companies in the past and I have always been disappointed. I was desperately looking for dreadlock crotons and found them at Glasshouse Works, so I thought I would give the mail order one more chance. I was so pleased upon receiving my order because they were 12" as promised, packed very well and was also shipped on the date promised.
|On Apr 26, 2008, DouglasD Jacksonville, OH wrote:
Being an avid gardener who can find certain plants only at Glasshouse Works, I strongly recommend this mail order company. Website is easy to use, customer service is friendly, orders shipped in great condition and in a timely manner.
|On Apr 19, 2008, FdLNursery Olympia, WA wrote:
I have looked high and low for Gold-Veined Oxalis for quite some time and so was dellighted to find that Glasshouse carries it. I placed my order and received the plants a few weeks later. They were well-packaged and arrived in excellent shape, not easy considering the tender stems of the Oxalis.
|On Apr 12, 2008, debbiebuffy Long Beach, WA wrote:
Just received my first order from Glasshouse Works. Not very happy with it. Some of the plants have frost burn, others are spindly or broken. This is not due to shipping. Everything was packed well but I think they were not in good shape when they were packed. When I placed my order in late Feb 08 I was told by the company that it would take a while for them to ship to me due to their weather and my weather. I said I am not in any hurry so ship whenever. It is too much of a hassle to ship them back so I will try to nurse them back to health.
On April 17th, 2008, debbiebuffy changed the rating from negative to positive and added the following:
Since my comments about Glasshouse Works were published the owner has contacted me numerous times to take care of the problem. I am satisfied with the results.
On Apr 12, 2008, Glasshouse Works responded with:
On Apr 14, 2008 8:31 PM, Glasshouse Works added:
I have contacted this customer and will reship anything that is frozen or damaged. I will give an update soon."
|On Apr 4, 2008, karyn1 Silver Spring, MD wrote:
I placed an order for 10 different plants about a month ago. I knew that it would be a while before they were shipped due to the season. Communication was excellent. I was contacted that one of the plants I wanted was still dormant and they would rather I choose something different but they would send it if I really wanted. I found a replacement but it was a little more expensive then my original choice. I sent an email asking that they send me an invoice for the difference. They told me not to worry about it. I was sent a tracking number when the plants were shipped. They arrived in excellent condition. All were carefully packed and they also sent a nice bonus plant. I will definitely continue to buy from them.
|On Mar 12, 2008, illipse Columbia, SC wrote:
I recently became interested in begonias, and through an internet search found Glasshouse Works, which has an extensive collection of begonias. I was especially excited when I discovered their offering of begonia collections, which is 5 named begonias (random selection, their choice based on stock/availability). I ordered both collections in January (the regular one and the cane collection) and began to wait. They are located in Ohio, which is much colder than South Carolina, where I live, so I would check the Ohio weather on perfect 75F degree days here and groan when I saw the weather was still in the 10s and 20sF there and obviously too cold to ship.
|On Feb 3, 2008, Zeldasmommy Proctorville, OH (Zone 6a) wrote:
I could have ordered from the Glasshouse Works website, but it was a "spring-teaser" kind of day here in Ohio so I chose to take a 2 1/2 hour drive to check this place out in person. To my surprise, I found the quaintest garden shop & nursery in the tiny village of Stewart ! I came home with a "Desert Rose" and a "Barbosa Cherry"...oh, and the prettiest little bonsai pot. Both plants *are* little, but thats what I wanted. And the shop itself had the neatest ,most unusual things.. from gargoyles to glass gazing balls, windchimes, candles, African walking sticks, and the most gorgeous etched marble I've seen! If you go, don't expect a sleek, shiny modern place...that would seem totally out of character here. The shop is in an OLD hotel where the railroad used to run by.......the yard art looks perfectly placed outside amid the wintered, overgrown foliage. The public nursery is small, but jam packed with plants. Tom, Kim and Matt (I think was his name) were absolutely terrific to talk with, they answered my questions, took more than enough time to explain the proper care of my plants, and let me wander through the shop to my hearts content. They also made sure that I understood if I had any concerns or other issues with my new plants they were only a phone call or email away, and I appreciate that. I'm looking forward to many more purchases from these friendly folk. ( I see a garden gargoyle purchase in the very near future!)
|On Feb 3, 2008, Yinepu Athens, OH (Zone 6a) wrote:
These guys are amazing. The plants we purchased there today were of the finest quality I personally have seen. The young Nepenthes sanguinea I purchased from there is one of the best I have seen, with all leaves but one ready to pitcher. I mean, the same plant on another site or in another greenhouse would cost a good $25 to $30, but mine was only around $6. They also have a very cool selection of art from around the world, most handmade it seemed, and an impressive selection of wardian cases (definitely on my wish list :-P). They seem to stock some of the rarest plants on the market with the most reasonable prices you can find anywhere, and I guarantee I will be back there within the next couple of weeks for more!
|On Jan 7, 2008, dakinibean Seattle, WA wrote:
On January 7th, 2008, dakinibean changed the rating from negative to positive and added the following:
Tom called me this morning, and assured me he wanted to make this a positive experience for me. He was very professional about it, and I look forward to seeing what happens!
On Jan 7, 2008, Glasshouse Works responded with:
On Jan 6, 2008 11:30 PM, Glasshouse Works added:
This happened during the Holiday rush. We are in the process of working with this customer. Her email must have ended up in the Spam filter or I would have answered.. As we always do, we will work with this customer so that her experience with Glasshouse Works will end up being positive. . Tom"
|On Nov 5, 2007, johnsvmf Morgantown, WV (Zone 6a) wrote:
I placed my order for a FICUS AFGHANISTANICA on 7 August 2007. It may not of been the best time of year to order such a plant but Glasshouse Works indicated on their web-page it was available for shipment. I ordered the plant and I received an immediate response as to the proper care upon receipt. After several weeks past I called and asked where the plant was, to which I was told I would have to wait until the weather was less severe (too hot). I received the plant in early October. The condition of the plant was terrible, all leaves were wilted, and the plant was dripping wet. Ficus Afghanistanca is a rather tempermental plant and favors a dryer enviroment. The lone wilted leaf became dry and crumbled. The plant is still in a four inch pot that cost 15 dollars with 9 dollars shipping and has never dried out. The plant is dead, repeated emails to Glasshouse works have been unanswered.
On November 6th, 2007, johnsvmf changed the rating from negative to positive and added the following:
After I posted my comments, Tom from Glasshouse Works and I traded several emails. Tom indicated that he refunded the 24.00 to my credit card. At this point I am satisfied.
|On Oct 22, 2007, PabloVerde Canton, GA wrote:
I recently ordered 3 plants from this firm. I received an e-mail confirmation the next day and had the plants in-hand 2 days later. The plants were exactly as described, healthy and very well packed for shipping.
|On Sep 15, 2007, hawaiiroses Honolulu, HI wrote:
Just received my first ever order from GHW - some begonias. They are really big and healthy. I got what I ordered and a bonus begonia, also big and healthy. Shipping was fast, packing good, no leaves lost or broken.
|On Aug 19, 2007, franjee Manistee, MI wrote:
I placed an order in June from Glasshouse Works because I really wanted to find a certian type of butterfly bush and it wasn't one of the common davidii types that can be found at almost every garden center. Because I was already paying for the shipping costs for those plants, two other different plants also were ordered at the same time. The credit card was charged as soon as the order was placed but there was no notice of when the plants would be shipped. After waiting close to five weeks and still no plants, a call was made to Glasshouse Works to find out what the problem was with the order. It turns out the two butterfly bushes weren't available and I just wanted the order canceled and the money refunded. Instead of refunding the money, they hurried up and sent some other type of common butterfly bush as an UNWANTED substitution! Oh, and as a "bonus" they also included two extra unwanted plants of the same kind of butterfly bush. They also made another substitution and sent a different color of one of the other plant varieties. Their website showed the plant with purple flower and the tag on the one they sent said it is white. I was very disappointed with their substitutions and thought it was clear over the phone that I did not want any substitutions.
On August 19th, 2007, franjee changed the rating from negative to neutral and added the following:
I have been asked by Glasshouse Works to please change my rating to "neutral" because they don't think a negative rating is really all that fair. Maybe a negative rating isn't fair to them but I really don't like having the plants that I order substituted and maybe other plant collectors that have a special need for a particular plant may feel the same way.
The owner at Glasshouse Works is really concerned about the rating and is now trying to be helpful to work something out (apparently there was an email problem with their service) but I don't really want credit and I am not asking for a refund. Like they pointed out, they did not charge anything for their extra plants that they included in my order but I am still disappointed that another business was unable to send what was ordered.
On October 12th, 2007, franjee changed the rating from neutral to negative and added the following:
One of their substituted 'Lochinch' butterfly bushes has flowered..... guess what? It was a violet pink and not the blue that is the real color of the 'Lochinch' butterfly bush.
|On Aug 17, 2007, herbivore74 Chicago, IL (Zone 5b) wrote:
As far as the quality of the plants I received, I would definitely give a very Positive rating. I ordered a dozen various houseplants, and all arrived healthy and with very minimal shipping damage to a few leaf tips. Everything was carefully packed (in compostable/recyclable paper shreds, no styrofoam, which I appreciate). The variegated Syngonium in particular is drop-dead stunningly gorgeous. I also received a bonus Sempervivum that was of a similar type to those I had ordered, which I really appreciated.
On Aug 17, 2007, Glasshouse Works responded with:
On Aug 17, 2007 9:41 AM, Glasshouse Works added:
We do have good news. We recently upgraded our Internet Server and our Security Certificate. Emails and orders come into our office often within five minutes now. As with other Shopping Carts, the order process still requires that your Browser accept "cookies." This is a simple setting to make on your Browser (in either 'Options' or 'Preferences'). Internet Explorer even allows you to accept "cookies" just for certain Websites now. We have always had a secure server, but the added upgrade to 'GeoTrust' (one of the most trusted names for security online) for our Secure Certificate means that your dealings with us have the highest level of encryption. I may add that customers can always call our Tollfree number to place an order also. Tom"
|On Aug 17, 2007, jadajoy Newport News, VA (Zone 11) wrote:
A Big, Big Negative! I ordered over 100.00 in coleus in July. I was looking for pinks and purples to add to the many coleus I already have. For this reason I requested no substitutions. Awating an August delivery ( for which they charged my credit card in July and not on the delivery date) I was surprised when it came at the end of July with a hand written note saying they did not have my selections and they wouldnt have them until August. Duh? So why didnt they wait till August? Instead of crediting me my money for the ones they didnt have they sent me a voucher which in order to use I would have to pay shipping all over again even thou their policy is a refund for orders over 50.00. Of the 18 or so plants I ordered I got maybe six viable ones. The rest were overgrown or barely there. This is the worst online plant order I have ever received. I emailed them, of course, no answer. A waste of my time and money, neither of which I have much of. The sad fact is they do not have the plants they advertise and the whole business is mismanaged. STAY AWAY!
On September 5th, 2007, jadajoy changed the rating from negative to positive and added the following:
Company Rep contacted me and we hashed the problems out. He bent over backward to make this order right. I feel satisfied that everything that could have been done, was done, to correct the problems. Thanks Tom.
On Aug 17, 2007, Glasshouse Works responded with:
On Aug 16, 2007 10:19 PM, Glasshouse Works added:
We did not receive an email from this customer. I will email or write and see what we can do about this. I wlll make a report here later. I am sure something can be done. Most of our reviews are good, so we have to make this one good too!! "
|On Aug 17, 2007, wanna_run_fast Fort Lauderdale, FL wrote:
I ordered about 15 or 16 plants, and received all with 1 or 2 subsitutions and 3 or 4 bonus plants. It did take a while to root my plants but Tom answered every email within 24 hours and worked with me to get my plants to me at a time that would be convenient for me. The plants i received were beautiful, large, well-rooted and packaged beyond belief. I don't think I've ever received such well wrapped plants!
|On Jun 28, 2007, thomasmc Colorado Springs, CO wrote:
In May I decided to do something with an empty 20 gallon fish tank that has been sitting in my office, and decided to turn it into a terrarium. Searching the internet, I found there weren't many vendors who sold more than a couple plants I'd be interested in. Glasshouse Works certainly had the largest selection, and the lowest prices as well. I placed an order for a few that I knew I wanted, and also a "terrarium selection" of 10 plants that they pick for you.
|On May 11, 2007, Tropicanna Clemmons, NC (Zone 7b) wrote:
I have to say that my experience with this company was positive. I received very healthy, rare, large plants that were a great deal given the price. They have tropicals I have not been able to find elsewhere, and a nice selection of hardy ones. I did order in Feb. for spring shipping, they grow to order. I specified no substitutions and they did not make any, and communication with company representatives was pleasant throughout the process. Everything was very well packed.
|On May 11, 2007, gessiegail Taft, TX (Zone 9a) wrote:
This company doesn't even deserve to be in business!!! I have thrown away 165.00 on begonias and coleus. They range in size from leaves stuck in the dirt unrooted to 12" tall coleus stem with 3 leaves at the top of the stem. I would gladly pay for shipping them back just to get the rest of my money back.
On May 11th, 2007, gessiegail changed the rating from negative to positive and added the following:
I was grumpy when I wrote the review!!! Although the plants were packed extremely well, I don't find the plants to be exceptionally good, but the owner called to make things right. He couldn't have been any nicer or more cooperative. He does stand behind his plants....sorry 'bout that!!!!
On May 11, 2007, Glasshouse Works responded with:
On May 11, 2007 4:33 PM, Glasshouse Works added:
I have called and told this customer we would replace any plants that didn't make it. All she needs to do is send us a list of those that did not make the trip. I saw the order and most of the plants were well rooted but a few were small. We shipped the order a bit earlier than I wanted because I know that Texas gets hot. But we do stand behind our plants. Most of our reviews are good so I hope we can settle this. This customer did not call us first before she posted this review. I wish she had. We will do whatever we can to make sure she gets her value. "
|On May 8, 2007, flash317 Monroe, NY (Zone 6a) wrote:
I received my order in excellent condition, well-packed and of exceptional quality and health. They even included two bonus plants! The confirmation they sent had included an anticipated shipping time, and in view of the cold spring weather we've had I'm glad it took a few weeks. They carry varieties you can't get anywhere else. I will definitely order from them again.
|On Apr 3, 2007, WaterCan2 Eastern Long Island, NY (Zone 7a) wrote:
I have been very disappointed by the quality, the tardiness, even the packaging of this company's products. I have placed two orders from this company at 5 -6 plants ea, (chalking up my first experience to happenstance) and have been very disappointed both times. To make matters worse when a specimen is out of stock they substitute a number of common inferior plants to make up the value of the order even when the orders are clearly marked as 'no substitutions'. Unfortunately I cannot recommend this company to anyone and will never take a 'chance' with them again.
On April 4th, 2007, WaterCan2 added the following:
I did not realize this was a debate forum. In any event; 1) The representative above has not contacted me nor can he (since he does not have my new address). 2) Six Coleus plants in lieu of 3 of the 5 plants that I ordered is not what I consider an upgrade. 3) The orders were clearly marked “No Substitutions”. 4) All of the plants came wrapped in wet newspaper which did a nice job of crushing the foliage. 5). A 2 month wait is not what I consider reasonable.
I did not write this review with the intent of harming this company, I could care less if it reaches the Fortune 500 or disappears tomorrow. I wrote it because the Garden Watchdog has been an invaluable asset in ordering plants and I realize it needs the feedback of customer’s experiences to continue. I wrote of my experiences. Nor am I seeking restitution from this company. Wasted time is more important than money and it is something you cannot replace. I consider the matter closed.
Ps. The catalog did mange to make it to my new address earlier this year, – but not for long - I threw it away immediately!
On Apr 3, 2007, Glasshouse Works responded with:
On Apr 4, 2007 10:17 AM, Glasshouse Works added:
I have contacted this customer. Two things need to be mentioned. 1) We do not substitute unless we are given permission and when we do, it is always with a more expensive or valuable plant. 2) We know our packers are good and we often get compliments on our shipping. Thus, something must have gone wrong with the processing of this order. In fact, sometimes our delays are due to the fact that we are making sure the customer gets exactly what they order.
On Aug 16, 2007 10:36 PM, Glasshouse Works added:
We did try to contact this customer using Dave's Garden Dmail.
|On Mar 28, 2007, dcalico Hudson, NY wrote:
A really great purchasing experience. My plant arrived after just 4 days and was perfectly packaged...no leaf dmage, well watered, carefully packaged. The plant itself was far better than what I expected given the already great price I paid for it. Hope everyone has a terrific experience with them as I did.
|On Mar 24, 2007, gwendylena La Salle, MI wrote:
I was satisfied with my order last summer. Everything I ordered was well-rooted, decently sized, healthy and packed well.
On March 25th, 2007, gwendylena changed the rating from neutral to positive and added the following:
Perhaps I was a bit harsh to give a neutral rating because of my website troubles. I'd like to restate that I was very satisfied with everything I ordered from Glasshouse Works. I think I figured out the problem with the website. It's the continue shopping button in the shopping cart. When I avoided using this button, my computer stopping crashing. The website does work better as far as being able to see pictures and loading speed than it did last year on my dinosaur computer. I know it needs to be replaced, but there's only so much $ to go around and I'd rather spend it on gardening! I did place a large order this year and am looking forward to its arrival.
|On Mar 21, 2007, JenniferLuther Grove City, PA (Zone 5b) wrote:
Very happy customer, inexpensive so i don't excpect big plants. Plants sent healthy well rooted cuttings. Plus also received a bonus plant that I didn't have. A very happy customer. Would not hesitate to order again. Also answered an email within hours of a general plant id question. excellent customer service.
|On Feb 18, 2007, ara133 State College, PA wrote:
I ordered from Glasshouse Works about a year ago and was very satisfied with the plants and the customer service. One of the plants I wanted was out of stock, but they explained the situation so that was fine, and another they thought might take some time to arrive but I asked if it was possible to rush it as it was a gift. They did, and it arrived quickly, as did the other plants I ordered. All were very healthy, though some were tiny. The website did explain that some plants might be small, so that was understandable and not a problem. The customer service was fantastic - they responded to all of my emails right away.