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Comments regarding Glasshouse Works

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168 positives
23 neutrals
48 negatives


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Positive JNally
(1 review)
On Oct 4, 2008, JNally Albany, NY wrote:

I received my order today and I am very happy to see the quality of the trees, the promptness of the delivery and the promptness of their response to my inquiry. The Japanese red maple was a nice surprise also. That was a very
nice gesture. I plan to continue to do business with them.

Positive Clif_z6
(1 review)
On Sep 28, 2008, Clif_z6 Athens, OH wrote:

In late spring, I contacted the fine staff at Glasshouse Works searching for a Brugmansia that would give me near instant gratification. I have grown Brugmansia in the past but it took two years to see a single bloom, I wanted to see blooms this garden season. I told the growers at Glasshouse Works my desires and they selected a Brugmansia that would fill my order. I received a small plant in a 4-inch pot, which they instructed me to pot up into a tub giving it plenty of food and sunshine. Voila, this fall I have a beautiful large shrub hung with several absolutely fabulous trumpets that is the showpiece of my garden patio. Thanks a million Glasshouse Works!

Positive drruth
(1 review)
On Sep 17, 2008, drruth Waban, MA wrote:

I am a botanical artist that needed specific begonias to paint. I ordered the four plants and today they arrived. The packing was so extraordinary that not one leaf on any plant was broken or damaged in any way. Quite a feat for the fragile stems and leaves that traveled half way across the country to reach me. At the bottom of the box was a fifth plant and I called the company to question this arrival and was told it was a bonus to the order. I am delighted with every aspect of service rendered and cannot say enough words of praise. Thank you for letting me start to paint today with these fine specimens in front of me.

Positive bussardnr
(4 reviews)
On Sep 8, 2008, bussardnr Woodsboro, MD wrote:

After 2 months of no replies to my emails, I finally got ahold of Tom on a Sunday. He did manage to get it shipped out the next day, something i wouldn't expect from most nursery owners. But everything comes down to the plants.
I ordered a little over 50 plants from them. About half my order was pretty nice stuff, a quarter was OK but the rest wasn't worth the money. A lot of that were plants that were two small for what they were charging. A 2'' unrooted cutting of Epiphyllum Chrysocardium shouldn't be $12.00. The rest of the plants were just more beat up than they should have been.
I've order from about a dozen places this year and glasshouse works ended up being the only place i was very happy with. While they have a large selection of plants, they seem to be very hit or miss on quality.

On September 26th, 2008, bussardnr changed the rating from negative to positive and added the following:

Tom replaced everything i had problems with a add quit a bit more. All the new plants looked much better also. I'm happy with what i have now.
I tried emailing every email address on their site the fist time, and never got any response till i figured out Tom's own address and he's gone above and beyond what was necessary to get everything taken care of. I would talk to him before you order any plants and make sure they're what your expecting. I'd order from him again. Infact I'm thinking of getting a few more peperomias if i can find the room.
PS everyone should have what they're calling Peperomia buntingii, awsome plant
On Sep 8, 2008, Glasshouse Works responded with:


On Sep 8, 2008 7:08 PM, Glasshouse Works added:

I have contacted this customer and will try to work this out. I have talked with him on the phone. He orders very interesting plant material. We will be following up on this situation and we will be making updates here. He ordered a couple somewhat hard to propagate and grow items. Thus, we will be offering him possible replacements or perhaps a credit for other items that might be easier to grow. We do like to offer a lot of variety and sometimes that slows an order down. We do try to keep in contact, though. More later. Tom

Positive geminitrv
(6 reviews)
On Sep 6, 2008, geminitrv Marshall, TX (Zone 8a) wrote:

I just ordered for the first time from Glasshouse Works. I am thrilled with my purchases! I ordered two Passiflora vines, and Tom was very helpful and answered all of my emails very promptly. He even included an extra Passiflora in my package! The plants I received were very healthy and larger than expected. Shipping was super fast and they were very well packaged! (a few other online nurseries need to take a packing lesson from them! lol) I will definitely be ordering from them again and recommend them to anyone looking for healthy, hard to find plants!


Positive Nuni
(5 reviews)
On Aug 23, 2008, Nuni Bronx, NY wrote:

Overall, I'd say this was a positive experience. Tom upgraded one of my plants to a larger size at no charge, and all the plants were delivered looking healthy and big for their price. The only thing I had a problem with was one of my plants had pill bugs in the soil. But I did contact GHW & they apologized for the issue, saying they normally use biodegradable insecticide but not right before they ship out plants. They gave me some suggestions to take care of the problem and offered to replace the plants if they didn't do well. Been two weeks since I got the plants and they are doing well and are bug free. Not too excited about the bugs but I'm happy with the plants overall and the customer service is grand. Thanks Tom :)

Positive dougjl
(1 review)
On Aug 15, 2008, dougjl Columbus, OH wrote:

If I could rate Glasshouse Works ABOVE POSITIVE I would. This is my second experience with them.

My first experience was a personal visit to their greenhouse in Stewart, OH several years ago to see if I could find a plant that I could only describe to them. It grew "babies" along the perimeter of the leaves. I did not know the name of it. They were VERY knowledgeable and told me that there were many varieties of that type of plant. They took the time to help me find the ONE variety that I was looking for (Kalanchoe Daigremontia). They gave me a tour of the greenhouse and took the time to answer all of my questions. They were VERY friendly and helpful. My experience could not have been more positive.

My second experience with Glasshouse Works was by mail order recently. I purchased 10 varieties of the Kalanchoe plants and I wanted to get a couple of super dwarf banana trees. I found dwarf banana trees on their web site but not super dwarf. I wasn't sure if they were really the same but referred to differently because in searching the web for them I never found both listed together on the same site. I called Glasshouse Works and spoke with Tom Winn. He told me that they were different and that he did have some on hand. He instructed me to add a note to my order (a nice provision they have on their checkout page!) asking for the super dwarfs.

The Kalanchoe plants I ordered were only $2.00 each so I figured that they would just be starts. I included in my note on the order that, if possible, I would like the Kalanchoe Daigremontia to have some "babies" already on it.

I received my order yesterday and I'm EXTREMELY pleased with the size and quality of the plants! I couldn't believe it! The plants were not starts at all. Some of them were over 16 inches tall!! They were shipped via UPS and packed so well that not one plant was damaged in any way. Not even a leaf was broken!

I HIGHLY RECOMMEND Glasshouse Works. The quality of their plants is superior and they are extremely knowledgeable and friendly. I will order from them again.

Negative Phebe
(4 reviews)
On Jul 28, 2008, Phebe Joppa, MD wrote:

I ordered a lot of begonias from Glasshouse Works April 25, 2008, total $106.75. That total was posted to my bank account May 1, 2008.

However, the begonias never came, nothing, and no communication from the company. I e-mailed them asking about the order June 21, and they replied that they were gathering the order and would ship it early July. Nothing ever came.

I wrote them again July 28; the reply was again that the begonias are "getting ready."

Two points: it's illegal to cash the check but not supply the merchandise -- that's why mail order retailers have to ask you if you want to back order and don't charge your card till they actually process the order. Glasshouse Works is immediately taking the money, but in over three months, never sent any of the items ordered.

I don't know what is going on here, but it's rather sinister -- I know a lot about begonias, and it certainly doesn't take THAT long to propagate them! Even if they are propagating them from stock plants only when the orders come in (which they don't say, the impression is that they actually have the plants to sell) ----- I myself could get rooted cuttings a lot sooner than these three months plus.

Gardeners, there is a big problem with this outfit. I may well have lost my money entirely. Be careful. I suggest finding a different supplier.

On Jul 28, 2008, Glasshouse Works responded with:


On Aug 13, 2008 3:51 PM, Glasshouse Works added:

DAVE'S GARDEN Readers please note our continued customer service. This seems to be an example of crossed emails. I received the following email at about 10:00 on a Monday:

"Hi -- I haven't received my order of plants yet. It's now the end of July. I'm beginning to get quite worried that something bad is happening; can you provide information on the situation? Thank you."
I checked on the order and everything was gathered except to two plants. We have emailed her earlier that the order was being worked on. The note on the order in our packing area was "Two final begonias ready in two weeks." She had ordered 16 Begonias and 14 were in the tray ready to be shipped. We added a couple nice bonus plants at no charge, so she did get a total of 16 plants. I had our staff pack the Begonias already gathered. They were large and nice. I emailed that we would ship them right away. About an hour later I got a note from Dave's Garden that this customer had made the above review almost immediately subsequent to emailing us. I phoned her and said that the plants were going right out and I would foot the bill for OVERNIGHT SERVICE so she would get them the next day. She said fine.
I emailed her again the next day and asked if they had arrived as promised. And I asked her if she wanted the $9.75 for the two missing Begonias refunded or would she prefer a back order. She replied with the follow email:

"Yes, the begonias did arrive in good shape the next day. Thank you for sending them. I'd prefer a refund, please."

I refunded the money for the two missing begonias. I emailed her and asked if she would kindly modify the review on Dave's Garden. I explained that it seemed very strong for the situation. We were working very hard to have everything she ordered ready to ship. At the time of this writing, she has not done so.

As you can see from our other reviews, we either receive very good reviews or reviews that result in good follow up service and good final reviews. We do keep in touch with our customers. I am somewhat surprised by her lack of follow up. She is an avid plant collector and we do appreciate customers like her. She obviously knows plants well and loves her plants. She is the type of customer we usually work well with and that is the reason we are here! It would certainly be nice if she modified her review in the future. She seemed pleased with her plants. Tom Winn (co-owner).

Positive beemerw
(1 review)
On Jul 11, 2008, beemerw Jackson, NJ wrote:

This company is outstanding from strat to finish. I love bonsai and the plants I recieved came beautiful and were the first that were bug free. We kept in communication, and though I changed the order , they added the original plant I ordered because they were packed already, which I am bowled over. Wonderful company with great prices!!!!!

Positive OhBoyaHoya
(1 review)
On Jul 2, 2008, OhBoyaHoya Rice Lake, WI wrote:

I have ordered Hoyas twice and have recieved all plants in fine condition, in good health and packed well. I appreciated the emails alerting me to delivery and I was ready to plant when they arrived. Ones I ordered before have done well. I'm looking forward to seeing the umbrells of these new ones soon. I liked the bonus plant I got this time!

Positive clareb
(8 reviews)
On Jun 14, 2008, clareb Missoula, MT (Zone 5a) wrote:

I ordered several different coleus from Glasshouse Works in May. I received prompt e-mails both confirming my order and explaining that my plants would be shipped during the first part of June.
I received healthy, well-developed, and well-packaged plants in mid-June. Not only did I receive all of my ordered plants, I also received two bonus coleus that will work well with my color combos.
Glasshouse Works has an incredibly extensive collection of coleus and much, much more. I recommend this company without reservation.

Positive chicochi3
(20 reviews)
On May 30, 2008, chicochi3 Fayetteville, AR (Zone 6b) wrote:

Purchase two rare roses from this company. They arrived within one week in excellent condition. I will be returning for more!

Positive Nan
(33 reviews)
On May 28, 2008, Nan SW, WI (Zone 4b) wrote:

Ordered an assortment of Acalypha plants.
My order did take longer than the expected 4-6 weeks to arrive, though after communication with the company, the delay was a conscientious one (weather-related).
Communication wasn't the best I've experienced, but the plants received were well-rooted and good size/quality. A bonus was included (and much appreciated) as well.
Will order in the future.

Positive MomBarb1
(1 review)
On May 5, 2008, MomBarb1 Omaha, NE wrote:

I ordered 3 sets of 5 trailing coleus, So 15 plants in all. I am very pleased with their choices and the plants overall condition. Not even one stem was broken! I was overwhelmed at the available selection. I asked them just to send me assorted trailing coleus that I would not find at my local nurseries. I am so excited to put these in my containers and see what they do! I purchased some coleus for my neighbors who water my garden when I am out of town. They too are pleased with their 'Thank You' gift. Prompt shipping and super friendly company to deal with.

Positive toots3514
(1 review)
On Apr 28, 2008, toots3514 Ruskin, FL wrote:

I have ordered plants from numerous companies in the past and I have always been disappointed. I was desperately looking for dreadlock crotons and found them at Glasshouse Works, so I thought I would give the mail order one more chance. I was so pleased upon receiving my order because they were 12" as promised, packed very well and was also shipped on the date promised.

Glasshouse works will definitely be seeing orders from me in the future.

Ruskin, FL

Positive DouglasD
(1 review)
On Apr 26, 2008, DouglasD Jacksonville, OH wrote:

Being an avid gardener who can find certain plants only at Glasshouse Works, I strongly recommend this mail order company. Website is easy to use, customer service is friendly, orders shipped in great condition and in a timely manner.

Positive FdLNursery
(4 reviews)
On Apr 19, 2008, FdLNursery Olympia, WA wrote:

I have looked high and low for Gold-Veined Oxalis for quite some time and so was dellighted to find that Glasshouse carries it. I placed my order and received the plants a few weeks later. They were well-packaged and arrived in excellent shape, not easy considering the tender stems of the Oxalis.

Based on my experience, I would not hesitate to place an order with this nursery again.

Positive debbiebuffy
(2 reviews)
On Apr 12, 2008, debbiebuffy Long Beach, WA wrote:

Just received my first order from Glasshouse Works. Not very happy with it. Some of the plants have frost burn, others are spindly or broken. This is not due to shipping. Everything was packed well but I think they were not in good shape when they were packed. When I placed my order in late Feb 08 I was told by the company that it would take a while for them to ship to me due to their weather and my weather. I said I am not in any hurry so ship whenever. It is too much of a hassle to ship them back so I will try to nurse them back to health.
Debbie Haugsten

On April 17th, 2008, debbiebuffy changed the rating from negative to positive and added the following:

Since my comments about Glasshouse Works were published the owner has contacted me numerous times to take care of the problem. I am satisfied with the results.
Debbie Haugsten
On Apr 12, 2008, Glasshouse Works responded with:


On Apr 14, 2008 8:31 PM, Glasshouse Works added:

I have contacted this customer and will reship anything that is frozen or damaged. I will give an update soon."

Positive karyn1
(18 reviews)
On Apr 4, 2008, karyn1 Silver Spring, MD wrote:

I placed an order for 10 different plants about a month ago. I knew that it would be a while before they were shipped due to the season. Communication was excellent. I was contacted that one of the plants I wanted was still dormant and they would rather I choose something different but they would send it if I really wanted. I found a replacement but it was a little more expensive then my original choice. I sent an email asking that they send me an invoice for the difference. They told me not to worry about it. I was sent a tracking number when the plants were shipped. They arrived in excellent condition. All were carefully packed and they also sent a nice bonus plant. I will definitely continue to buy from them.

Positive illipse
(1 review)
On Mar 12, 2008, illipse Columbia, SC wrote:

I recently became interested in begonias, and through an internet search found Glasshouse Works, which has an extensive collection of begonias. I was especially excited when I discovered their offering of begonia collections, which is 5 named begonias (random selection, their choice based on stock/availability). I ordered both collections in January (the regular one and the cane collection) and began to wait. They are located in Ohio, which is much colder than South Carolina, where I live, so I would check the Ohio weather on perfect 75F degree days here and groan when I saw the weather was still in the 10s and 20sF there and obviously too cold to ship.

At the end of February, when it seemed the weather there had started warming, I called and Tom answered the phone. He was very friendly, asked me about the weather here, and explained he didn't expect to ship before March 15 due to the weather. I was therefore very excited and surprised to receive my package on March 6. (I did not receive shipment notification, although this was not a problem for me as I'd had them sent to my work address)

The box was crammed with shredded paper to protect the plants during shipping (both around the plants and between the leaves), so make sure you have a garbage bag handy or it can get very messy! The plants were packaged as well as possible, and although there was some bruising to a bunch of the leaves, it is to be expected that there will be some leaf damage in shipping and I'm not sure how it could be avoided. I was excited by the selections, and happy that each plant was named as promised so I could look it up on their Web site. I was particularly impressed by the quality of the plants - they were all much bigger and healthier than I expected. There was a lot of new growth and new leaves on the plants and two were even flowering, which was a nice surprise. I know they will recover from shipping nicely.

However: I only received 9 of the 10 begonias I'd ordered. I emailed Tom the next day and received a concerned email from him 20 minutes later. He asked for my phone number so he could call me, and promised to send a replacement. He was very attentive and apologetic. I received notification on Monday (2 business days later) that my package had gone out, and today (Wednesday) received my replacement begonia plus a bonus extra one, free of charge. They assumed the shipping charges. Both were as big and healthy as the first batch.

Based on the quality of the plants I received and especially the attentiveness and efforts to make me happy by Tom, I would not hesitate to order from Glasshouse Works again. If I'd gone to a local nursery, I would not have had to wait for good weather to get my order, but by waiting, I got big, healthy, interesting varieties of begonias for an average of $3 apiece, which sure beats regular nurseries for price and variety.

Positive Zeldasmommy
(1 review)
On Feb 3, 2008, Zeldasmommy Proctorville, OH (Zone 6a) wrote:

I could have ordered from the Glasshouse Works website, but it was a "spring-teaser" kind of day here in Ohio so I chose to take a 2 1/2 hour drive to check this place out in person. To my surprise, I found the quaintest garden shop & nursery in the tiny village of Stewart ! I came home with a "Desert Rose" and a "Barbosa Cherry"...oh, and the prettiest little bonsai pot. Both plants *are* little, but thats what I wanted. And the shop itself had the neatest ,most unusual things.. from gargoyles to glass gazing balls, windchimes, candles, African walking sticks, and the most gorgeous etched marble I've seen! If you go, don't expect a sleek, shiny modern place...that would seem totally out of character here. The shop is in an OLD hotel where the railroad used to run by.......the yard art looks perfectly placed outside amid the wintered, overgrown foliage. The public nursery is small, but jam packed with plants. Tom, Kim and Matt (I think was his name) were absolutely terrific to talk with, they answered my questions, took more than enough time to explain the proper care of my plants, and let me wander through the shop to my hearts content. They also made sure that I understood if I had any concerns or other issues with my new plants they were only a phone call or email away, and I appreciate that. I'm looking forward to many more purchases from these friendly folk. ( I see a garden gargoyle purchase in the very near future!)

Positive Yinepu
(2 reviews)
On Feb 3, 2008, Yinepu Athens, OH (Zone 6a) wrote:

These guys are amazing. The plants we purchased there today were of the finest quality I personally have seen. The young Nepenthes sanguinea I purchased from there is one of the best I have seen, with all leaves but one ready to pitcher. I mean, the same plant on another site or in another greenhouse would cost a good $25 to $30, but mine was only around $6. They also have a very cool selection of art from around the world, most handmade it seemed, and an impressive selection of wardian cases (definitely on my wish list :-P). They seem to stock some of the rarest plants on the market with the most reasonable prices you can find anywhere, and I guarantee I will be back there within the next couple of weeks for more!

Positive dakinibean
(1 review)
On Jan 7, 2008, dakinibean Seattle, WA wrote:


I recently moved to spend several months in Seattle. I missed the beautiful Jasminum sambac I left in Maine, and called GlassHouse Works to see whether they thought I could find a jasmine that would bloom in my office. I spoke to someone who told me about a Maid of Orleans he knew of which bloomed in a dark New York apartment. I ordered the collection of Jamine-like fragrants for $18; it was then suggested that I order a Maid of New Orleans in addition for $8 to "make sure" one was included in my order. When I balked a little learning about the cost including shipping ($42 to fulfill my desire for an office plant available locally) I was told "this time of year we often put extra plants in." It all seemed rather genial, and I felt like I could become familiar with new fragrants. I asked if they would include information on plant care. That was December 11th. I was told I would be emailed on Monday when the plants shipped. I never did, as the email address I confirmed over the phone was typed incorrectly.

When the plants arrived on the 22nd, they looked pretty pitiful. To GHW's credit, they were shipped from W Virginia, so they may not have seen the condition the plants were in. Two of them looked bedraggled, and one of them looked like it wouldn't live. All were very small. A master gardener who came over shortly after said "I can't believe they shipped that." "It looks like it has pretty bad disease." It may have hurt that FedEx missed its 2 day shipping by a day and a half, in cold weather, but there weren't dropped leaves in the box. I felt like I'd received six "rescue" plants (and no extra ones; think Annie Hall). The Maid of Orleans I'd been looking forward to was only three leaves grown (none a healthy green, one fell off), and all of them will likely take quite a long time before they're grown enough to bud. Given that I am not rooting in Seattle myself, this was sort of a problem. If I were staying for a year or two, and could gift healthy plants to friends it wouldn't matter over the long run. I also didn't receive instructions; in fact one plant is unlabeled, so I can't look up care information on the web.

So, at this point, I was pretty disappointed. I wrote GlassHouse Works a polite email asking what they would be willing to do. Rather than list all the things I found unprofessional, I wrote a "face-saving" note saying that the plants looked bedraggled, none would bud soon, and that I was disappointed because I had ordered a fragrant jasmine that would bud in my office, and I didn't feel like I received that. I wanted to know what they could do to make it better. FedEx was wiling to reimburse shipping as they failed their guarantee, but to GlassHouse works. That was Dec 22nd. I didn't receive a response, out-of-office message, or returned email. That sort of sums up my experience.

On the other hand, I did receive three lovely jasmine plants from friends for Christmas. The smallest one, $4 locally for a vibrant thing, will likely bud soon, and the larger ones are exactly what I had hoped for (the biggest one cost $12). So, I suppose it all worked out.

If anyone is interested, I can include the email I sent or a photo of the plants.


On January 7th, 2008, dakinibean changed the rating from negative to positive and added the following:

Tom called me this morning, and assured me he wanted to make this a positive experience for me. He was very professional about it, and I look forward to seeing what happens!
On Jan 7, 2008, Glasshouse Works responded with:


On Jan 6, 2008 11:30 PM, Glasshouse Works added:

This happened during the Holiday rush. We are in the process of working with this customer. Her email must have ended up in the Spam filter or I would have answered.. As we always do, we will work with this customer so that her experience with Glasshouse Works will end up being positive. . Tom"

Positive johnsvmf
(8 reviews)
On Nov 5, 2007, johnsvmf Morgantown, WV (Zone 6a) wrote:

I placed my order for a FICUS AFGHANISTANICA on 7 August 2007. It may not of been the best time of year to order such a plant but Glasshouse Works indicated on their web-page it was available for shipment. I ordered the plant and I received an immediate response as to the proper care upon receipt. After several weeks past I called and asked where the plant was, to which I was told I would have to wait until the weather was less severe (too hot). I received the plant in early October. The condition of the plant was terrible, all leaves were wilted, and the plant was dripping wet. Ficus Afghanistanca is a rather tempermental plant and favors a dryer enviroment. The lone wilted leaf became dry and crumbled. The plant is still in a four inch pot that cost 15 dollars with 9 dollars shipping and has never dried out. The plant is dead, repeated emails to Glasshouse works have been unanswered.

I guess my frustration is evident. Dead plant multiple emails and no professional reply. My recommendation is to take your business elsewhere.

On November 6th, 2007, johnsvmf changed the rating from negative to positive and added the following:

After I posted my comments, Tom from Glasshouse Works and I traded several emails. Tom indicated that he refunded the 24.00 to my credit card. At this point I am satisfied.
Positive PabloVerde
(12 reviews)
On Oct 22, 2007, PabloVerde Canton, GA wrote:

I recently ordered 3 plants from this firm. I received an e-mail confirmation the next day and had the plants in-hand 2 days later. The plants were exactly as described, healthy and very well packed for shipping.

I would definitely use this firm again.

Positive hawaiiroses
(12 reviews)
On Sep 15, 2007, hawaiiroses Honolulu, HI wrote:

Just received my first ever order from GHW - some begonias. They are really big and healthy. I got what I ordered and a bonus begonia, also big and healthy. Shipping was fast, packing good, no leaves lost or broken.

Negative franjee
(1 review)
On Aug 19, 2007, franjee Manistee, MI wrote:

I placed an order in June from Glasshouse Works because I really wanted to find a certian type of butterfly bush and it wasn't one of the common davidii types that can be found at almost every garden center. Because I was already paying for the shipping costs for those plants, two other different plants also were ordered at the same time. The credit card was charged as soon as the order was placed but there was no notice of when the plants would be shipped. After waiting close to five weeks and still no plants, a call was made to Glasshouse Works to find out what the problem was with the order. It turns out the two butterfly bushes weren't available and I just wanted the order canceled and the money refunded. Instead of refunding the money, they hurried up and sent some other type of common butterfly bush as an UNWANTED substitution! Oh, and as a "bonus" they also included two extra unwanted plants of the same kind of butterfly bush. They also made another substitution and sent a different color of one of the other plant varieties. Their website showed the plant with purple flower and the tag on the one they sent said it is white. I was very disappointed with their substitutions and thought it was clear over the phone that I did not want any substitutions.

The plants were on the smallish side but that is common with mail order nurseries. I guess the only positive would be that the plants were well wrapped for shipping, but they wrapped the little plants with a ton of recycled shredded paper that was kind of a nuisance to pick away from between the leaves. I don't think I will be ordering again from Glasshouse Works because when you order certain species plants, you expect to receive the SAME plants that you have ordered and paid for.

On August 19th, 2007, franjee changed the rating from negative to neutral and added the following:

I have been asked by Glasshouse Works to please change my rating to "neutral" because they don't think a negative rating is really all that fair. Maybe a negative rating isn't fair to them but I really don't like having the plants that I order substituted and maybe other plant collectors that have a special need for a particular plant may feel the same way.

The owner at Glasshouse Works is really concerned about the rating and is now trying to be helpful to work something out (apparently there was an email problem with their service) but I don't really want credit and I am not asking for a refund. Like they pointed out, they did not charge anything for their extra plants that they included in my order but I am still disappointed that another business was unable to send what was ordered.
On October 12th, 2007, franjee changed the rating from neutral to negative and added the following:

One of their substituted 'Lochinch' butterfly bushes has flowered..... guess what? It was a violet pink and not the blue that is the real color of the 'Lochinch' butterfly bush.
Neutral herbivore74
(2 reviews)
On Aug 17, 2007, herbivore74 Chicago, IL (Zone 5b) wrote:

As far as the quality of the plants I received, I would definitely give a very Positive rating. I ordered a dozen various houseplants, and all arrived healthy and with very minimal shipping damage to a few leaf tips. Everything was carefully packed (in compostable/recyclable paper shreds, no styrofoam, which I appreciate). The variegated Syngonium in particular is drop-dead stunningly gorgeous. I also received a bonus Sempervivum that was of a similar type to those I had ordered, which I really appreciated.

The reason I am only giving a neutral rating is that there were a lot of communication/technology problems throughout this order. The online order form wasn't working, so I had to email my order list and phone in my payment. Then my expected ship date passed (due to hot weather that would make it unsafe to ship live plants) and I did not receive the notification that they say they sent, nor did I receive a reply to my first inquiry. A lot of emails got lost in transit, both ways. I do a lot of shopping online and I moderate an international vegan message board, so I have somewhat high expectations for someone doing online business. I think keeping your sites and mail accounts up and running is really important for customer service. So I was a bit disgruntled by the frustration of not being able to communicate about my order status very easily.

Having said that, I would still order from them again, because (when I could finally get through to them and they could finally get back to me!) they did put a rush on my order at no charge when they got my second inquiry/complaint, and they did throw in a free bonus plant. And the plants arrived in great condition and all seem to be really healthy and nice specimens. No substitutions, nothing missing. If they can get their technological problems under control, they will be an excellent resource.

On Aug 17, 2007, Glasshouse Works responded with:


On Aug 17, 2007 9:41 AM, Glasshouse Works added:

We do have good news. We recently upgraded our Internet Server and our Security Certificate. Emails and orders come into our office often within five minutes now. As with other Shopping Carts, the order process still requires that your Browser accept "cookies." This is a simple setting to make on your Browser (in either 'Options' or 'Preferences'). Internet Explorer even allows you to accept "cookies" just for certain Websites now. We have always had a secure server, but the added upgrade to 'GeoTrust' (one of the most trusted names for security online) for our Secure Certificate means that your dealings with us have the highest level of encryption. I may add that customers can always call our Tollfree number to place an order also. Tom"

Positive jadajoy
(6 reviews)
On Aug 17, 2007, jadajoy Newport News, VA (Zone 11) wrote:

A Big, Big Negative! I ordered over 100.00 in coleus in July. I was looking for pinks and purples to add to the many coleus I already have. For this reason I requested no substitutions. Awating an August delivery ( for which they charged my credit card in July and not on the delivery date) I was surprised when it came at the end of July with a hand written note saying they did not have my selections and they wouldnt have them until August. Duh? So why didnt they wait till August? Instead of crediting me my money for the ones they didnt have they sent me a voucher which in order to use I would have to pay shipping all over again even thou their policy is a refund for orders over 50.00. Of the 18 or so plants I ordered I got maybe six viable ones. The rest were overgrown or barely there. This is the worst online plant order I have ever received. I emailed them, of course, no answer. A waste of my time and money, neither of which I have much of. The sad fact is they do not have the plants they advertise and the whole business is mismanaged. STAY AWAY!

On September 5th, 2007, jadajoy changed the rating from negative to positive and added the following:

Company Rep contacted me and we hashed the problems out. He bent over backward to make this order right. I feel satisfied that everything that could have been done, was done, to correct the problems. Thanks Tom.
On Aug 17, 2007, Glasshouse Works responded with:


On Aug 16, 2007 10:19 PM, Glasshouse Works added:

We did not receive an email from this customer. I will email or write and see what we can do about this. I wlll make a report here later. I am sure something can be done. Most of our reviews are good, so we have to make this one good too!! "

Positive wanna_run_fast
(7 reviews)
On Aug 17, 2007, wanna_run_fast Fort Lauderdale, FL wrote:

I ordered about 15 or 16 plants, and received all with 1 or 2 subsitutions and 3 or 4 bonus plants. It did take a while to root my plants but Tom answered every email within 24 hours and worked with me to get my plants to me at a time that would be convenient for me. The plants i received were beautiful, large, well-rooted and packaged beyond belief. I don't think I've ever received such well wrapped plants!

This is a speciality grower, Tom grows the plants or roots cuttings for you when you order. You can't rush the process so if you are looking for immediate shipment, I suggest you email Tom first and ask him about availability. Otherwise, if you are patient and wait until your plants are ready, you will be very happy!

It's been a couple of weeks since I received my order and every single plant is healthy and thriving...and I'm getting ready to place another order. They have an incredible selection and I am trying to work my way through all their goodies!

Positive thomasmc
(4 reviews)
On Jun 28, 2007, thomasmc Colorado Springs, CO wrote:

In May I decided to do something with an empty 20 gallon fish tank that has been sitting in my office, and decided to turn it into a terrarium. Searching the internet, I found there weren't many vendors who sold more than a couple plants I'd be interested in. Glasshouse Works certainly had the largest selection, and the lowest prices as well. I placed an order for a few that I knew I wanted, and also a "terrarium selection" of 10 plants that they pick for you.

Their website says to expect delivery in 6-8 weeks, so I was happy when I received an email saying I should expect it in half that time, just 3-4 weeks.

Then I stumbled upon these rating and began to wonder if I would receive my order before fall. I decided to give them the benefit of a doubt, and not bother them with inquiries about my order until the time frame they specified had passed.

I received the order in 4 weeks, and was emailed on the day of shipment with the FedEx tracking number so that I could make sure I was here to receive the package.

The plants were healthy, well packaged, and in great condition. Yes, some were small. Their website tells you to expect starter plants in 2 to 3" pots. Obviously, that's why their prices are so low. Personally I prefer this option, rather than paying someone else twice as much just to raise them for another month or two. The only one I thought might be too small was the Selaginella Uncinata, but I think it may survive.

As for the "terrarium selection", I could not be more pleased. Half of the plants they picked were on my "wish list" for a future order, and they even threw in a "freebie." I checked the items against their price list, and found the total was worth more than double what I paid.

I'm so happy with the results that I've decided to take another, larger (40 gal.) tank out of storage, and convert it to a terrarium, too.

Just as soon as I place another order with Glasshouse Works for some more plants...

Positive Tropicanna
(12 reviews)
On May 11, 2007, Tropicanna Clemmons, NC (Zone 7b) wrote:

I have to say that my experience with this company was positive. I received very healthy, rare, large plants that were a great deal given the price. They have tropicals I have not been able to find elsewhere, and a nice selection of hardy ones. I did order in Feb. for spring shipping, they grow to order. I specified no substitutions and they did not make any, and communication with company representatives was pleasant throughout the process. Everything was very well packed.

I will be happy to do business with them again!

Positive gessiegail
(18 reviews)
On May 11, 2007, gessiegail Taft, TX (Zone 9a) wrote:

This company doesn't even deserve to be in business!!! I have thrown away 165.00 on begonias and coleus. They range in size from leaves stuck in the dirt unrooted to 12" tall coleus stem with 3 leaves at the top of the stem. I would gladly pay for shipping them back just to get the rest of my money back.

On May 11th, 2007, gessiegail changed the rating from negative to positive and added the following:

I was grumpy when I wrote the review!!! Although the plants were packed extremely well, I don't find the plants to be exceptionally good, but the owner called to make things right. He couldn't have been any nicer or more cooperative. He does stand behind his plants....sorry 'bout that!!!!
On May 11, 2007, Glasshouse Works responded with:


On May 11, 2007 4:33 PM, Glasshouse Works added:

I have called and told this customer we would replace any plants that didn't make it. All she needs to do is send us a list of those that did not make the trip. I saw the order and most of the plants were well rooted but a few were small. We shipped the order a bit earlier than I wanted because I know that Texas gets hot. But we do stand behind our plants. Most of our reviews are good so I hope we can settle this. This customer did not call us first before she posted this review. I wish she had. We will do whatever we can to make sure she gets her value. "

Positive flash317
(6 reviews)
On May 8, 2007, flash317 Monroe, NY (Zone 6a) wrote:

I received my order in excellent condition, well-packed and of exceptional quality and health. They even included two bonus plants! The confirmation they sent had included an anticipated shipping time, and in view of the cold spring weather we've had I'm glad it took a few weeks. They carry varieties you can't get anywhere else. I will definitely order from them again.

Negative WaterCan2
(21 reviews)
On Apr 3, 2007, WaterCan2 Eastern Long Island, NY (Zone 7a) wrote:

I have been very disappointed by the quality, the tardiness, even the packaging of this company's products. I have placed two orders from this company at 5 -6 plants ea, (chalking up my first experience to happenstance) and have been very disappointed both times. To make matters worse when a specimen is out of stock they substitute a number of common inferior plants to make up the value of the order even when the orders are clearly marked as 'no substitutions'. Unfortunately I cannot recommend this company to anyone and will never take a 'chance' with them again.

On April 4th, 2007, WaterCan2 added the following:

I did not realize this was a debate forum. In any event; 1) The representative above has not contacted me nor can he (since he does not have my new address). 2) Six Coleus plants in lieu of 3 of the 5 plants that I ordered is not what I consider an upgrade. 3) The orders were clearly marked “No Substitutions”. 4) All of the plants came wrapped in wet newspaper which did a nice job of crushing the foliage. 5). A 2 month wait is not what I consider reasonable.

I did not write this review with the intent of harming this company, I could care less if it reaches the Fortune 500 or disappears tomorrow. I wrote it because the Garden Watchdog has been an invaluable asset in ordering plants and I realize it needs the feedback of customer’s experiences to continue. I wrote of my experiences. Nor am I seeking restitution from this company. Wasted time is more important than money and it is something you cannot replace. I consider the matter closed.

Ps. The catalog did mange to make it to my new address earlier this year, – but not for long - I threw it away immediately!

On Apr 3, 2007, Glasshouse Works responded with:


On Apr 4, 2007 10:17 AM, Glasshouse Works added:

I have contacted this customer. Two things need to be mentioned. 1) We do not substitute unless we are given permission and when we do, it is always with a more expensive or valuable plant. 2) We know our packers are good and we often get compliments on our shipping. Thus, something must have gone wrong with the processing of this order. In fact, sometimes our delays are due to the fact that we are making sure the customer gets exactly what they order.

As you can see from other reviews, we take care of our customers. Thus, I have already written this person to make sure they know they can contact us and get this worked out!! Our customers are important to us. We always go the extra mile (so to speak)! Tom, Glasshouse Works.

On Aug 16, 2007 10:36 PM, Glasshouse Works added:

We did try to contact this customer using Dave's Garden Dmail.
We got no reponse. Obviously we did not want a "debate forum."
The customer is the one who wrote the review without contacting us first. We did not mail this customer a catalog, because we did not
mail catalogs this year. We mailed a few old catalogs to customers who requested duplicate copies. We would still love to mail a couple replacement plants to this customer. Tom"

Positive dcalico
(2 reviews)
On Mar 28, 2007, dcalico Hudson, NY wrote:

A really great purchasing experience. My plant arrived after just 4 days and was perfectly leaf dmage, well watered, carefully packaged. The plant itself was far better than what I expected given the already great price I paid for it. Hope everyone has a terrific experience with them as I did.

Positive gwendylena
(26 reviews)
On Mar 24, 2007, gwendylena La Salle, MI wrote:

I was satisfied with my order last summer. Everything I ordered was well-rooted, decently sized, healthy and packed well.

When I placed my order I assumed the time frame they listed on their website was approximately when I'd receive my plants. When my order hadn't come at almost twice the amount of time listed on the website, I sent an email asking when to expect them. I received a prompt reply explaining that they take care of their coleus and bedding plant orders first in the spring and then take care of other types of plants afterward. Also they explained that several of the items I'd ordered took awhile to propagate. Once I knew what to expect, I was perfectly fine with the extra wait.

I thnk that perhaps if the website was a little more clear about how they fulfill orders, people who were in a hurry may decide to order elsewhere. Or they at least would know that their order wasn't coming right away and plan accordingly.

The one BIG problem I have is with their website. I don't know why, but every time I go to their website it crashes out my AOL and often locks up my computer. And yes, I am using the version with less pictures (when it works). I admit I do have a dialup connection and my computer is older. I tried for several hours today to look at their online listings and place an order and after looking at about 3-4 pages, either AOL or my computer in general would lock up and have to be restarted. There's no way to save your cart so I'd have to start over again. I did this multiple times. I know I can call them and place an order but I need to see what they have for sale before I can do that.

I have not had this problem with any other website and I had the same problem with the site last year.

I was planning on placing a large order with them this year, but I don't know if I have the patience to deal with that website.

On March 25th, 2007, gwendylena changed the rating from neutral to positive and added the following:

Perhaps I was a bit harsh to give a neutral rating because of my website troubles. I'd like to restate that I was very satisfied with everything I ordered from Glasshouse Works. I think I figured out the problem with the website. It's the continue shopping button in the shopping cart. When I avoided using this button, my computer stopping crashing. The website does work better as far as being able to see pictures and loading speed than it did last year on my dinosaur computer. I know it needs to be replaced, but there's only so much $ to go around and I'd rather spend it on gardening! I did place a large order this year and am looking forward to its arrival.
Positive JenniferLuther
(9 reviews)
On Mar 21, 2007, JenniferLuther Grove City, PA (Zone 5b) wrote:

Very happy customer, inexpensive so i don't excpect big plants. Plants sent healthy well rooted cuttings. Plus also received a bonus plant that I didn't have. A very happy customer. Would not hesitate to order again. Also answered an email within hours of a general plant id question. excellent customer service.

Positive ara133
(3 reviews)
On Feb 18, 2007, ara133 State College, PA wrote:

I ordered from Glasshouse Works about a year ago and was very satisfied with the plants and the customer service. One of the plants I wanted was out of stock, but they explained the situation so that was fine, and another they thought might take some time to arrive but I asked if it was possible to rush it as it was a gift. They did, and it arrived quickly, as did the other plants I ordered. All were very healthy, though some were tiny. The website did explain that some plants might be small, so that was understandable and not a problem. The customer service was fantastic - they responded to all of my emails right away.

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