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Comments regarding Glasshouse Works

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168 positives
23 neutrals
48 negatives


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Positive MusaRojo
(7 reviews)
On Jul 16, 2006, MusaRojo wrote:

Many of my searches for unusual plants lead to this company, so I finally decided to take the plunge and order from them despite the mixed reviews. My plants took a long time to arrive, however they were the correct varieties and I believe they were in good shape when they arrived. More on that later. I did get one surprise; a plant I believed would be sent as a bulb arrived as a plant in a small pot. I suspect that when some of my other plants were ready, this one was no longer available in a dormant state.

I get the impression from some of the other reviews that many of the plants offered are only propagated when they are ordered. Given that many of them are plants that are grown only by small dedicated groups of fans, this would make sense and I will take this into account the next time I order from this company. In an age of mass produced plants, it didnít occur to me that part of my order might have to be specially propagated.

I received an e-mail when my order was shipped via FedEx. FedEx tracking revealed it would arrive on a day I had to leave town on unexpected urgent business. I asked a neighbor who is also into gardening to open the package for me and look after the plants during the four days I would be gone. When I got home, I found the package had been on my front porch in the sun for four days. My neighborís wife has since told me he is in the early stages of Alzheimerís and probably doesnít remember my asking him to look after the plants. The plants looked like well grown plants that had been in a hot dark box in the sun for several days. They have all recovered from their ordeal and are now doing well. I also received a nice bonus plant that I am unable to use in my garden; it has been put in a larger pot and will be traded or given as a gift.

My advice to anyone ordering from Glasshouse Works would be to allow lead time for rare plants to be individually propagated. And of course, if you canít be home when they do arrive, make sure a dependable person will take care of them until you get back. I will order again from this company in the future

Positive senlarrs
(12 reviews)
On May 27, 2006, senlarrs Harrisburg, PA (Zone 6a) wrote:

Be very patient with this company. It took two emails before they answered concerning my shipment date. They did shipped within the time frame on their site and when I received the shipment it was by fedex. The plants were healthy and large and I received a freebie, which was nice!

Again, do be patient!

Positive Paro
(2 reviews)
On May 19, 2006, Paro Bella Vista, AR wrote:

My experience with Glasshouse Works was very positive. My emails were responded to very quickly and all questions answered. The plants I received were packed perfectly and are much larger than any I have received from other on-line companies. I ordered some of their own hybrid Begonias, which I had no experience with, and am very pleased. I would not hesitate to order from them again.

Positive alsiegrist
(1 review)
On May 18, 2006, alsiegrist Hoffman, IL wrote:

I just received a large order of coleus from Glasshouse Works at my home in Illinois..... and every single coleus plant (all 32 of them @ $77.25 + shipping) was packed with care with individual plastic bags around the 4 x 4 pots and lightly-wetted shredded paper was wrapped around the plants to support the plant's structure and then the whole pot and plant was tightly wrapped in a sheet of newspaper for shipment...
All of my plants arrived in good condition. I have received bad shipments before, but the G.H.W. quality product is both expected... and appreciated.
This was my second order from Glasshouse Works and the first order was also received OK.

My hats is off to Glasshouse Works for wonderful plants and their careful packing!
Al Siegrist
Hoffman IL

Positive acwtim
(16 reviews)
On Mar 31, 2006, acwtim Acworth, GA wrote:

I must say,after reading some of the other comments I was skeptical to order from this company,but because their plant selection was so good as well as prices, I decided to give them a try. After receiving order, I was impressed with the plant size for price. The roots were growing out of the bottom of the pot and the tops were equally impressive. I also received a bonus plant.
The only problem I had was my e-mails were not always answered, until I placed the order and then they were answered quickly and to my satisfaction.
This is one of the best mailorder experiences I have had considering the value,quality, and very good plant selection. I plan to order again in the future.

On August 29th, 2006, acwtim added the following:

It has been months since I ordered from this company and I am blown away by the growth of my plants. The best quality plants ever ordered online.
Positive personaobscura
(1 review)
On Nov 7, 2005, personaobscura Columbus, Ohio,
United States (Zone 5b) wrote:

My wife and I have been regular customers for over five years. This company has an amazing variety of stock plants and garden art. The owners personally oversee every single order that they sell. I've never been disappointed with their products or service, they've always been patient and very helpful.

Positive plantlady51
(5 reviews)
On Nov 3, 2005, plantlady51 Moline, IL (Zone 5a) wrote:

So far this year I have ordered twice from Glasshouse Works and gotten really nice plants. They have great selection of rare plants you can't find anywhere else. They are always well packed. Some plants are small, but after all, they are STARTER plants. Most of the plants I have received from this company have been good-sized. Some struggle and give up the ghost, but that's the way it goes for any gardener. They always send a bonus plant. Their bonus plants in the past for me have been nice surprises. If I have a concern I call them, and the owner, or whoever answers the phone, has always been very nice to talk to. There are a lot of plants I would never be able to grow, if it weren't for Glasshouse Works, and I am glad they are in business.

Positive houseplant
(11 reviews)
On Oct 29, 2005, houseplant Topeka, KS wrote:

Placed an order this year. My card was charged. but I never received confirmation. E-mailed the company several times aking to confirm that an order was placed, and that the plants were available. Told It's in the mail.Never received one.
Plants arrived two months later with a note saying customer in a hurry, and plants I ordered not ready. I recieved two that I asked for.The replacements I recieved were (begonias) rhizo's and shrubs when I mainly ordered canes. Half the plants are growing poorly, the others never recovered- and were tossed out this fall.
Sent an e-mail asking about one of the replacements, never recieved a reply.
Will never use again.

On November 10th, 2005, houseplant changed the rating from negative to positive and added the following:

Well, I guess I should have tried harder to contact this company. Glasshouse contacted me by e-mail and an attempted phone call to send me another order free of charge. I just received the plants, and they look wonderful. I must agree that they carry a wider selection of hard-to-finds than I have seen before.
With the "we'll make it right" attitude, I change to positive, and when they get in some new polyscias- I'll use them again!
On April 16th, 2008, houseplant added the following:

I have since placed two orders with GHW. Both came quickly and the plant material was well grown.
There website will make make plants addicts drool. I guess everyone deserves a second chance, and I know I will be using them again.
Positive MissMarple
(1 review)
On Oct 8, 2005, MissMarple San Francisco, CA wrote:

I'm very happy with the plants I got. I wanted them to add to my bonsai collection. Not only are the three I ordered just perfect for my project, but they actually added an unexpected bonus which is also perfect. The plants are healthy, came very well packaged and quickly. I found exactly the plants I had been looking for and was unable to find on other sites. I will be a return customer. I've added them to my address book.

Positive artcons
(1 review)
On Oct 6, 2005, artcons Fort Lauderdale, FL (Zone 10b) wrote:

I usually don't order plants by mail, but I could not find locally a Passiflora suberosa. I ordered four of them on Sept. 26 and received my order October 6. That's pretty good service. The plants arrived in excellent condition. The plants were in pots and wrapped with plastic wrap. The soil was still moist. Shredded paper kept the plants from bumping into each other during shipping.
The company threw in an additional plant of a different species. Nice touch.
I found their on line catalogue informative and well done. Ordering was easy. I would recommend them.


Positive pirl
(33 reviews)
On Sep 6, 2005, pirl (Arlene) Southold, NY (Zone 7a) wrote:

I placed my order and received it (all coleus plants) shortly thereafter along with a bonus plant. All arrived wrapped separately and superior to any other packaging. All of the plants thrived and still are doing great.

My only complaint would be for two I ordered they confirmed and reconfirmed and yet in the final shipment they crossed out names and inserted other names with no asterisk to say that either the photo was misidentified or they ran out and this was the substitute. A little slip of paper could be used to tell the consumer what happened.

All in all I'm more satisfied with GW than any other company I've ever ordered from.

On May 29th, 2008, pirl added the following:

Once again, perfect packaging, perfect plants and I wouldn't hesitate to recommend Glassworks. The Thai caladium look as fresh as can be and anyone would be hard pressed to know they were ever in a box for a few days.

I'm VERY pleased with them.
Positive lindab1213
(1 review)
On Aug 25, 2005, lindab1213 Toms River, NJ wrote:

I just received the plants I ordered from this company, and everything was fine. I placed the order on August 16, and received them on Aug. 25. They arrived in good condition, nicely packed, with a very nice bonus plant. Also, after placing the order, I sent them an email to ask them a question, and they responded immediately.

On September 8th, 2005, lindab1213 changed the rating from positive to negative and added the following:

I take that comment back. The plants I received were
tiny (a Rosary Vine I received was about an inch tall
and had six little leaves), but that was fine with me.
I thought that with good care, they'd grow. Well, it lost
every one of the leaves it had. The other plant that is similar
to that one is doing fine, although it's also tiny, and the
philodendron I ordered looks sick. I'm really upset
about losing that plant, which cost me $12.00.
I won't even bother to try to contact them, I'll just never
order from them again. I should have listened to those
of you who left negative comments.
On October 6th, 2005, lindab1213 changed the rating from negative to positive and added the following:

After reading my negative comment, Glasshouse works sent me a complete replacement of my original order. I never contacted them to try to resolve the problem, which I should have done to begin with. But they did send me some very nice replacement plants, which were larger than the original.
And I do think it was nice of them to just send me these plants without any contact from me. I'd order from them again.
Positive grikdog
(5 reviews)
On Aug 4, 2005, grikdog St. Paul, MN (Zone 4a) wrote:

I have placed three orders with Glasshouse Works. I just placed a fourth order. I always received what I ordered in the past and was pleased with the plants.

They have many unique things and although I agree their website is a bit clunky it works.

On August 11th, 2005, grikdog added the following:

I received my plants today. Everything looked good and arrived on time. I also want to add something I forgot they always throw in one or two extra plants as a bonus. I love this! I think you should give them a chance if you see something in their catalog you like.
Positive Alocasiaaddict
(2 reviews)
On Jul 2, 2005, Alocasiaaddict Interlachen, FL wrote:

Unacceptable! If you buy from them, get ready to bend over and touch your ankles. I am in the nursery business too, so I understand that things happen. However I ordered a couple of philodendrons from them to try them out before placing a much larger order. I was told the order would ship in 1-2 weeks, anyways on the 4th week I called them up to see what thier major malfunction was. They told me they would put my order in the "rush pile", well like I said i'm in the plant business too, so i knew
"rush pile" = "I forgot pile". Seriously, this broad wouldn't know the difference between a rush pile and a mulch pile. Anyways the 6th week rolled around and I called again. I talked with the owner (whoa! what an honor) and he said that MY ORDER GOT SHIPPED TO ANOTHER CUSTOMER! The customer who got MY ORDER was probally told to "keep it" for being the wrong item. Which really burned me up, some other Joe probally got my order for free & I got zilch. The owner tried to smooth things over by saying "i just want you to be happy with us" but at this point it was more insulting than anything else and infuriated me to my maximum threshold. It was surreal, like someone was playing a trick on me or something. And for the grand finalle ! They did not have anymore of my plant in stock and they would have to refund my credit card! OUTRAGEOUS! They should have the decency to have thier act together. Very Disorganized. As long as there are suckers out there, Glasshouse works will get by just fine.

PS. Thier website stinks, you go to click on a larger image of the plant ,and it re-directs you to the top of the page instead. Really makes me wonder if they are a real establishment or an old guy who lives in a shack and knows a kid who knows how to set up a webpage.

If Glasshouse works is reading this: If you screw up, make it right! Send them a free plant or something. Don't just say your sorry & leave your customers with thier pants down.

On October 4th, 2005, Alocasiaaddict changed the rating from negative to positive and added the following:

They have offered to make things right. I apoligize for the harsh things I wrote about them.
Positive victorgardener
(12 reviews)
On Jul 1, 2005, victorgardener Lower Hudson Valley, NY (Zone 6b) wrote:

Just read the reviews for Glasshouse for the first time and I am quite surprised. I have ordered from them for about five years and have been quite satisfied. I have ONLY ordered annuals - primarily coleus - and have never had a problem. I usually place my order in March and I get the order in the second half of May, at the appropriate time for planting these tender plants.

I agree with the complaints about their website - it's horrible. Aside from not being easily navigable, it's just so busy on the eyes! Horrible web design. Nice to see more photos added however.

Strangely enough, in the reviews I read (going back about two years) no one brings up my number one gripe with them - the shipping charges! They are very, very high. My order this year came to $51.50 for the 14 coleus and the shipping was $15. 30 % is high for a box of small, lightweight plants.

But almost every plant has done well and has garnered lots of compliments in my hanging baskets and window boxes. I called a couple of times and never ran into any kind of rudeness or unprofessionalism. If I did, I would certainly say so and not ever go back. I have had just such a horrible experience with one of the better known perennial nurseries that gets a pretty high rating on DG.

They are a specialty source that offers plants that no one else does and for me they have been fine.

Positive jessmerritt
(35 reviews)
On Jul 1, 2005, jessmerritt (Zone 7b) wrote:

I placed and order before reading the garden watchdog. So, I was a little nervous. But the plants came two weeks later, all healthy, with well established root systems. I even got a bonus plant. I was very happy. The only thing I found alittle odd was that they seem to be oddly connected to a few other sites. They're (and I'm not sure if it's affiliated or just the same business but with aliases) affiliated with,, and If you type in any one of those, it'll be the same website, same catalog, exactly. But, given their interesting selection, and my quirky tastes, I'm willing to give them a second try.

Positive cathy97
(11 reviews)
On Jul 1, 2005, cathy97 Whitney, TX wrote:

Granted, it took excessive time to get my order (over a month) but I was pleased with it when it arrived. The plants were in excellent condition and good sized. I was probably the most pleased with the perennial collection. I ordered it on a whim. 10 plants for 25.00, and most of the plants they included in the collection were on their website for 8.00-12.00. I would definitely order from them again but not expect it to show up in a week!

Positive ching
(6 reviews)
On May 20, 2005, ching Austin, TX wrote:

I'm very happy with my purchase. Everything arrived within one week. The plants were a decent size for the price. The plants were packaged with great care and everything arrived in great shape. They even threw in a nice bonus plant. I will place another order soon.

Positive Brinda
(14 reviews)
On Apr 30, 2005, Brinda Yukon, OK (Zone 7b) wrote:

I placed an order about 4 weeks ago for coleus. My order arrived yesterday and the plants and packing were great. Out of the 12 that I ordered only 1 was small. But it looks really good for its size. I will probably order coleus again from them.

Positive PlantMomto3
(24 reviews)
On Feb 9, 2005, PlantMomto3 Nevada, MO (Zone 6a) wrote:

I placed an order with Glasshouse Works this past spring for about 15 plants. Some plants probably were considered rare, while others are considered common but never seem to be available in my area. The plants I received were wonderful--bigger than expected and well packaged. I received several bonus plants and some of the plants I ordered had additional different plants growing in the same pot--very neat. The plants were very healthy and I didn't lose any of them. The only drawback is that it took about 8-10 weeks to receive my order. Some of the plants I ordered were unavailable and I was asked if I would accept substitutions. I was pleased with the substitutions I received because it seemed Glasshouse Works chose those plants they felt were similar to what I had ordered.

Positive GardeninBunny
(2 reviews)
On Jan 29, 2005, GardeninBunny Riverton, WY wrote:



Positive robertmellis
(1 review)
On Jan 9, 2005, robertmellis Lexington, IN wrote:

I think Glasshouse Works is terrific because they have plants no one else has, their packaging and quality of plants is wonderful and they even included a free plant as a gift! They warned me it would take 6-8 weeks for the plants to come - but they arrived exactly within that time period. I've ordered twice from them. If you are looking for a plant that's difficult to find, these guy's are it. Is there anyone else who
sells Cissus antartica or Kangaroo vine? (Dave's Garden site doesn't list Glasshouse Works as a seller when I look
up Kangaroo vine, but maybe that's not how this site works-
I'm totally new to this site).

Positive helianthus
(1 review)
On Aug 11, 2004, helianthus Manchaca, TX (Zone 8b) wrote:

Glasshouse Works' web site listed a plant that I had not been able to locate locally or on other web sites offering live plants. I phoned in my order and was told the plant would arrive in approximately one and a half weeks. The plant, along with a bonus plant, arrived on the fifth day after the order was placed. The packaging was excellent, and the plants were healthy.

I was very pleased with Glasshouse Works in every aspect, and will order from them in the future.

Positive Missyinbama
(37 reviews)
On May 21, 2004, Missyinbama Wetumpka, AL (Zone 8a) wrote:

I had recieved quite a few plants, some of which were better established than others, but all of the plants looked good overall and well worth the price paid. Although I originally placed the order in February, I didn't receive it until May (I did order a rare plant.) The plants were well worth the wait!

Positive MaryEv
(8 reviews)
On Apr 25, 2004, MaryEv Cincinnati, OH (Zone 6a) wrote:

I have bought things from Glasshouseworks several times. Since they are an hour or so away, I have the luxury of being able to visit the nursery in person. They truly have the most amazing variety of exotics. The plants are small, but a good value for the price, and I prefer to get smaller but more quantity-wise for my dollar. As for ordering from their online catalog, shipping does take them awhile, but the plants all arrived well packed and in very good condition. I prefer to buy in person, but I have had a very good experience with them, overall.

Positive Georgia1957
(1 review)
On Apr 23, 2004, Georgia1957 wrote:

All I can say is WOW. Unbelieveable plants and the most careful packaging I have ever seen. Took a while but the wait was worth it. Once shipped, I recieved them in 2 days. Will be doing business again I'm certain. Thank you Glasshouse Works.

Positive patischell
(4 reviews)
On Jan 19, 2004, patischell Fort Pierce, FL (Zone 10a) wrote:

I placed an order on 12/02/03 and received a confirmation letter that had my order #, customer # and advising me that my credit card or check would be processed at the time the order was placed. A Little unusal, but so far, so good. What really surprised me was that they would not ship my order until Spring! Well, December in South Florida is our Spring, so I was dissapointed. I thought that greenhouse grown plants would ship anytime. BUT....having arrived at their website in my ongoing search for Pink Coleus, I am prepared to wait with baited breath to see what arrives! I really hope for the best. I will post again, and hope it will be POSITIVE!
Pati in Fort Pierce, FL

On April 1st, 2004, patischell changed the rating from neutral to positive and added the following:

I received my Coleus today and they were great! I had e-mailed the company last week to see if they had a shipping date set yet. I was answered promptly with an explanation that the cold spell had set them back a week on the March shipments and they would be ready to ship in about one to two weeks. The plants arrived in good shape, all a nice size, and the colors are brilliant. I am well pleased with the way the company handled my account.
Pati in Fort Pierce, FL
Positive mollis
(22 reviews)
On Jan 8, 2004, mollis Cleveland, OH wrote:

I ordered 3 Salix 'Sekka' from GHW this past fall. I got more than I expected for the small price. Nice 12" plants well rooted and going into dormancy. (arrived within 2 wks)
A couple weeks later I ordered live Spanish Moss plants, 40. worth (have never seen them for sale before) Again, I was NOT disappointed. Very healthy! (also within 2 wks)

Positive AngelSong
(6 reviews)
On Nov 1, 2003, AngelSong Victoria, TX (Zone 9b) wrote:

I placed two orders on the same day to two locations. Both arrived in a timely fashion. I ordered two of the collection sets for myself, and some EE bulbs as a gift. The bulbs were in great condition, and already showing some growth. The collection sets came with twelve total plants. Only one is in a "wimpy" condition. It came as a *small* plant, while all other eleven are very large, and in great shape.

I would definitely order tropical plants from this establishment again.

Positive BananaRay
(3 reviews)
On Oct 28, 2003, BananaRay Louisville, KY wrote:

I have ordered several times from this company and have nothing but praise for them. They advised me if a particular plant would be delayed and an approximate date of future delivery. The plants arrived well packed and in good shape. Thank you for the professional service you provide.

Positive dastowers
(6 reviews)
On Jun 20, 2003, dastowers Akron, OH (Zone 10b) wrote:

Well, I received 3 "Loraine Sunshine" Heliopsis and boy I am HAPPY! They came FED EX three days after I ordered them ( I didn't pay and extra for shipping) The plants are 12 1/2 inches tall in the pot and 9 inches from the base of the plant stem (where the dirt starts). There was even an extra plant in the box. Speaking of boxes, they were perfectly secured and not even a bent stem. They were laying down and wrapped in newspaper, then covered with another layer of paper on top of that. I am very satisified and Glass House Works will have my business again.


Positive RobynLacy
(7 reviews)
On Apr 21, 2003, RobynLacy Sacramento, CA (Zone 10a) wrote:

Never had anything bad happen. They aren't exceptional, but not bad. They send me bonus plants. Unfortunately, thought it is nice, they usually send me extra plants I don't want.

Positive GardenSusan
(1 review)
On Apr 19, 2003, GardenSusan wrote:

I have ordered from Glasshouse works for many years. I have always been pleased with the plants I have received, and the bonus plants are fun! Glasshouse works has plants that are simply not available at your local garden center. This is THE NURSERY for the plant collector.
Susan Stallings
Whitehall, Montana

Positive Kelli
(13 reviews)
On Mar 17, 2003, Kelli L.A. (Canoga Park), CA (Zone 10a) wrote:

Orders placed in the spring take a long time to get filled and shipped, which leads me to think that they may be shorthanded. I have ordered several times and have gotten good plants. They tend to be small, but they have so many plants that can't be found elsewhere. Sometimes when I have ordered a "collection", they have sent an extra plant.

Positive raphine
(5 reviews)
On Mar 12, 2003, raphine wrote:

I have had good experience with this company. I've also had the problems other people complain about--wrong plants and one unbelievable delay. But overall my experience with these people was very good. They tend to ship small plants that you have to grow on--hence some of the low prices--and this probably ought to be stated clearly. However I like this company & intend to order from them again.

Positive brynkal
(2 reviews)
On Jan 9, 2003, brynkal Sarasota, FL (Zone 9b) wrote:

Staff was very friendly and helpful. Although several of the plants were quite small, others were larger than expected.

The variety is excellent, and almost all of the plants I ordered were in stock and shipped.

I would definitely order from this greenhouse again.

My only suggestion would be for them to be clear how long it will take to fill orders at the time orders are placed; I'm willing to wait, as long as I know ahead that it will take a little while.

All in all, a good experience.

Positive Eric_OH
(55 reviews)
On Dec 23, 2002, Eric_OH Columbus, OH (Zone 6a) wrote:

I've ordered from this company three times, and the overall experience has been good. Plants have been in good shape, fair-sized for what's charged and packing done well.
I was especially pleased with a mixed coleus order in fall of '02. I had asked the order-taker on the phone to see if they could send mainly foliage in certain colors. This was a request over and beyond what the special offer entailed, but they fulfilled the request and the order was sent speedily (within a couple of weeks).
In the past, orders have come slooowly and I have also had the impression that they propagated plants from cuttings on getting your order. That did not seem to be the case with my most recent order, since I received established plants.

Positive issac
(3 reviews)
On Dec 11, 2002, issac wrote:

I have ordered from this company 6-8 times now, and I have always been satisfied.My one complaint would be that some orders have taken up to 7 months before receiving the plants.It appears that I may be the only one here with this experience, but I have been surprised at the really large sizes of some of the plants that I have ordered; LARGE anthuriums,unusual Sansevarias roughly two feet tall and full!The other plants I have received were of comparable size as other nurseries.Yes indeed, this nursery may be as quirky as its offerings,but like its catalogues, I have enjoyed this company. I will look forword to doing buisness with this company again with confidence.

Positive Nayan
(1 review)
On Nov 3, 2002, Nayan wrote:

I placed an order for several plants and I recieved the plants with in a week. The plants were very healthy and larger than anticipated. Additionally, a bonus plant was included. The shipping charges are very resonable and the selection of plants is astonishing.

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