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Comments regarding Glasshouse Works

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168 positives
23 neutrals
48 negatives


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Positive Beesee
(1 review)
On Nov 15, 2010, Beesee Green Valley, AZ wrote:

My first order from this company was received far beyond my expectation for plants' condition, packaging, and size of each plant as well as a surprise bonus plant.

I will definitely order from them again with complete confidence.


Positive wheerin
(2 reviews)
On Sep 28, 2010, wheerin Seattle, WA wrote:

I was extremely pleased with my order from Glasshouse Works. They have an extensive selection and I really like the grab-bag collections they offer. Prices are reasonable. I'm no expert, so I was happy to see the order confirmation included thorough instructions for unwrapping and acclimating new arrivals. It took about two weeks longer for my order to ship than they had estimated when confirming my order, no big deal. I think I waited about a month total to receive the order- they waited to ship until the weather cooled down. I received nine plants, all more generous in size than I expected, and all perfectly packaged. A couple of the plants dropped a bunch of leaves after arriving, but a week later they had new leaves sprouting out. The plants are doing really well and I'll be ordering from them again soon.

Positive purldiver
(1 review)
On Sep 12, 2010, purldiver Portland, ME wrote:

Glasshouse Works is VERY GOOD. But they are not great at marketing what they are really doing for us. These guys are doing something for us that no-one else in the business does, and you can't expect a cookie cutter experience. Let me explain: As a former commercial greenhouse grower and landscaper I have some insight. Glasshouse works under propagates their stock and grows the rest of their plants to order. Plants being grown to order is very common in the plant business when ordering unussual plants, and even sometimes for common plants.

Imagine you are a landscaper or own a big property and you make plans for repeat annual installations, and you want dozens of particular plant(s) to complete a design (even for perennials, if a new installation). To ensure that you will have enough of the right plant you go to a smallish commercial grower and place a special order in the fall or winter. Occasionally it is even cheaper than going through your regular nursery because you are ordering in bulk.

For the grower, each year you calculate how much money you need from sales to cover your costs (heating oil!). You divide this by your square footage of greenhouse space and you come up with your "dollars per square foot". Meeting this number is harder to do if you are a northern grower because your fuel oil prices are higher. It is very hard to stay in business with the southern mega growers trucking in cheap, often low quality plants. The last thing you want is to get stuck with plants you can't sell. Growing unusual plants is clever, because they command a better price and you don't have to compete with Wal-Mart, but it's very risky. If you choose to propagate the wrong amount of things (and gardening trends are fickle), you will get stuck with all those precious, expensive plants to keep you company and no money for fuel oil for the next year. Glasshouse Works is ensuring they can stay in business, and supplying us with cool, unusual plants (which are getting harder to find as quirky, local growers are squeezed out of the annual growing business) by offering retail customers the same gig I had when I was a landscaper: grow to order. They ensure they are only growing EXACTLY what we want! It is like custom tailored clothes for our gardens and windowsills! The fact that they will do this with a quantity of "1" and will work with you if you are unhappy is too good to be true folks.

Lastly, remember that rare plants are living things, and shipment is rough on them. There is no such thing as 100% of plants arriving in great condition 100% of the time. Pests, disease, uncontrollable jostling and environmental conditions, fussy tropicals (oh, but we WANT them!)...

You want the plants. Get excited. Place your order. Be patient. Tell everyone you are waiting for your specialty grower to propagate your custom order of rare plants. Enjoy them when the arrive. And contact GW if you are unhappy. : )

PS: Small plants usually acclimate to their homes better. It's a scientific fact.

Positive alhexehla
(1 review)
On Sep 1, 2010, alhexehla Yellow Springs, OH (Zone 5b) wrote:

I own and operate a small, enthusiast plant shop in Yellow Springs, Ohio and when my staff and I travel to the little town of Stewart, Ohio we consider it a pilgrimage. Every time we go to see the folks of Glasshouse Works we feel like (and we actually use this term) we are going to visit with the 'Jedi Masters'. So while we don't have much experience with their mail order side, I can just say for the record that the plant industry needs to have people like these sitting on top of the rat-race with all the wisdom in the world. So order from them and don't worry about if your stuff comes in 2 days or 2 weeks. It’ll be great quality stock, and from one of the few places you can actually find depth in what you’re looking for. And by all means, go visit them (if you're REALLY into plants). You won't be disappointed. I believe they're open to the public, at the very least, Saturdays between May and September. Their place is a wonderland for rare foliage enthusiasts!

Positive tobee43
(37 reviews)
On Jul 16, 2010, tobee43 groveland, FL (Zone 9b) wrote:

Posted on May 23, 2006, updated July 16, 2010
Although there has been many comments both good and some not, I can, of course, only relay my experience with this company. While I usually place between 30-50 large orders a year, this year was a record high of 120. Out of all those orders up to this point, less than 10% were complete or considered acceptable. I’d be the very last, and I’m not trying to make excuses for the suppliers, but most of those were from northern growers, whom all experienced bad weather and skyrocketing fuel cost as contributing factors to their lagging behind in their order filling. This has a direct effect on my efforts in launching a successful attempt at a plantscaping business. However, in this business, most know that unfortunately, there are unforeseen and unpredictable circumstances that we have learned to expect from time to time.

Here’s what I can say about GHW: Many of the companies that sent inferior or no product, just basically said… “To bad” and what a hassle it’s been trying to get credit or replacements. However, GHW has bent over backwards and forwards, and even perhaps sideways to help me with my order. Whether it was replacement of plants or issuing credit for those that could not be replaced. I personally, have never heard of a company that would go to other suppliers and ask them to help fill my order. Tom had to pay out of his own pocket to make sure I rec’d want I needed.

Many may not agree with this philosophy, but a true test for me of just how good a company is; is NOT just by receiving great plants, actually, that’s a daily occurrence, but the truth of a company is reflected by the way they handle a bad situation. What efforts they make to resolve the issues and what the results of those efforts are. If we purchased a shirt from Macy’s and it was defective and Macy’s returned all our money or replaced the shirt we’d accept that. That would be the end of it. But, we all know , we LOVE our plants, it’s emotional for us, we look forward to them all year and the disappointment just can’t compare to that shirt, but………. Basically, in reality, (removing our emotional attachments from our BELOVED plants), it’s the same thing. Once a company either replaces or refunds…what more can we want or expect them to do.

Don’t get me wrong, I feel for myself and the problems that this year has presented to me and others. But as far as dealing with GHW it’s been one of the best bad situations I have dealt with ever.

I take Watchdog rather seriously, so for me; personally, I would not consider rating any company negative without first attempting to contact them and give them an opportunity to correct the situation. I understand that with some companies putting up a negative response is the only way to get their attention, but in the case of GHW when I called about any problems I had with the order they immediately went into “let’s fix this right away” mode. No questions asked, and that is what I needed to hear.

After thinking about it, I for one will be ordering from them again next year. I’m not trying to do a testimonial for any company, including GHW; I just see two sides to the story. At least I know one thing that’s probably the most important to me, and that is: they stand behind what they do.

On July 16th, 2010, tobee43 added the following:

i just rec'd my order and it's just lovely!! thank you so much for picking my such large and beautiful plants!!

i have been dealing with glasshouseworks for years and find every year they are just getting better and better! it's always like xmas when i rec my order!

i would highly recommend glasshouseworks to everyone without hesitation!
Positive plantmepleazek
(1 review)
On Jul 15, 2010, plantmepleazek San Bruno, CA wrote:

This is my 5th order with this wonderful nursery. I am so impressed with the customer service and prompt shipping....And they managed to do it AGAIN. ABSOLUTELY PERFECT!!!

I opened the box and found each and every plant packaged perfectly. All the plants were in EXCELLENT condition. I would recommend them to anyone looking for the best that one can find in a nursery.

I really am so thrilled to find such a great selection of rare plants available and glasshouse continues to provide to the public consistently year after year. What a find! DO NOT hesitate a moment to place your order you will not be disappointed!

Thanks again and I'll be placing another order for next year, you can count on that!!!

Positive donnanewjersey
(1 review)
On Jul 15, 2010, donnanewjersey Bound Brook, NJ wrote:

I really wanted to express my completely and overwhelmingly positive experiences with Glasshouse Works. I was totally shocked to hear of any negatives and want to let all know that the extremely rare selection is amazing and the follow up for my orders has been excellent. I have ordered rare plants from GHW for 15+ years and have acquired everything from unusual begonias to cycads to epimediums to odd sanseverias and much more.

I have had personal phone conversations with each of the owners who have provided specialized tips for best results. I have also ordered plants from GHW to be sent as gifts to family members -- each plant was exactly as ordered and all thrived.
We all have bad days so maybe the last individual's experience was linked to some other unrelated unfortunate experience. I love the the selection and the prompt response and accurate order completion I get from Glasshouse Works!

Positive MSplantman
(3 reviews)
On Jun 21, 2010, MSplantman Mississippi State, MS wrote:

Posted on June 17, 2010, updated June 21, 2010
Placed an order on April 3 with Glasshouse. Followed up and company said it would ship early May. Followed up early May, no response. Followed up mid-June, no response. They got my money, but no plants. I'm having better results currently with my west coast orders. Once this one is cleared, I'll be doing more business there.

On June 21st, 2010, MSplantman changed the rating from negative to positive and added the following:

I recently posted a negative rating, but Tom has tried so hard to make it right that I am compelled to give Glasshouse a positive rating. I do seek the unusual, hard-to-find plants. And I should add, they have many (another positive). The order was shipped to today and should arrive this week, with bonus plants to make up for the lost time. Hats off to Glasshouse Works (Tom) for such an effort to make things right. Thanks. Much appreciated.
On Jun 21, 2010, Glasshouse Works responded with:

"On Jun 17, 2010 5:13 PM, Glasshouse Works responded with:

This is most likely a misunderstanding. This order had a lot of our rarer items on it. We were preparing some of the items specifically for this order . We have been in contact just now to assure this customer that we will ship very soon. I had emailed of the delay, but my email must have been filtered as spam. As usual we try to keep our customer service good. And we have renewed our efforts today! This will be resolved soon! Tom Winn, Glasshouse Works "

Positive msteeleart
(1 review)
On Jan 20, 2010, msteeleart Columbus, OH wrote:

Posted on January 17, 2010, updated January 19, 2010
I ordered some plants from this nursery on October 7, 2009 and I still have not received any plants. I have emailed them a few times and they always say they will try and mail the plants next week or something. I gave them a chance but it has been 3 months. I don't think I will be ordering from this nursery ever again. Don't order from this place unless you don't mind waiting a very long time or never getting your order. :(

On January 20th, 2010, msteeleart changed the rating from negative to positive and added the following:

The same night I wrote this feedback I got a couple of emails from Tom of Glasshouse Works. He informed me that I he thought my order went out already but it must have been a mistake because I never received any plants. I think my order ended up getting lost and was overlooked somehow. He refunded my entire order amount and he sent me 7 very healthy plants the very next day. I am very happy with the plants he sent. He went above and beyond what he needed to do to make an unhappy customer happy. I appreciate that he was nice and didn't make me feel like I was the problem like many companies do now. :) I will shop here again.
Positive joan16chickens
(1 review)
On Dec 1, 2009, joan16chickens Raleigh, NC wrote:

Excellent communications. Healthy, vigorous plants arrived very quickly. Very satisfied. Have shopped here several times prior.

Positive RachelLF
(4 reviews)
On Nov 14, 2009, RachelLF wrote:

I am very pleased with the plant's I purchased from Glasshouse work's. The plant's are extremely healthy and were mailed very promptly and packed extremely well.

I will be doing business with this company again.

Positive aridgardenr
(2 reviews)
On Sep 18, 2009, aridgardenr Chicago, IL wrote:

I always had good expierences with Glasshouseworks. The plants are grown well. I have had to learn to be a little more patient, but good things come to those who wait a bit longer. They have the best website and are my favorite online nursery.

Positive cthamil
(1 review)
On Jun 2, 2009, cthamil Arlington, TX wrote:

I received my order today approximately 5 weeks from order date, was told it could take up to 8 weeks so this was a nice surprise. Out of 7 plants ordered one was substituted. All of the plants but one showed No signs of stress and were gorges plants. One little begonia lost all of its leaves and looks dead but I will give it a couple of days before I call T.O.D. If I do have to call them about it I will let you know how things go, but for now A+ very pleased.

Positive sue8
(1 review)
On May 6, 2009, sue8 Winder, GA wrote:

i just recieved my order today everything looks great and the plants are larger than i expected. i talked with tom when i placed my order by phone he was so nice and very helpful, i can't believe they have ever gotten a negative rating ,this company is great don't worry about any negative comments and place your order with them you will be glad you did.
thanks tom for all your help and my desert rose is very nice.

Positive stonsrul
(1 review)
On May 6, 2009, stonsrul Marietta, OH wrote:

Having received plants from Glasshouse Works in the last few days, I'd like to take this opportunity to write that, as always, merchandise is top notch first quality, shipping very prompt, and packing excellent. Although very rare, when I have had a problem with a plant received everyone is more than helpful to resolve the issue to my complete satisfaction.
I've been buying plants from Glasshouse for more than 30 years and this has always been the norm for my business with them. They have always maintained an incredible inventory of plants, many of which you will not find elsewhere at any price. The plants are always in good condition with no insect problems and they are very generous with bonus plants as well.
Also the Glasshouse website is a joy to work with. It's loaded with great pics and accurate descriptions of their huge catalogue of offerings.
Whenever I've had opportunity to talk to Tom, Ken or any of the staff everyone has always been very helpful and friendly with advice or to suggest the perfect plant for my growing conditions. So do feel confidant about ordering if you haven't already and be very pleasantly surprised.

Positive balberth
(18 reviews)
On May 3, 2009, balberth (Zone 9a) wrote:

I've been ordering from Glasshouse Works since the time many years ago when a newsprint booklet filled with basically just scientific names and prices would arrive occasionally from them in the mail. Their website has been up for a long time, and the ability to provide pictures, availability information and longer descriptions gives them a little different feeling than that old newsprint list - but I still think of them as the company from the old days, and that's probably the only reason my review is positive.

Glasshouse Works almost undoubtedly has the largest and deepest catalog of any tropical nursery out there - and they do make a very large portion of their stock available to the customer at any given moment. What this means to the customer is, however, that the lead times may be long and that you may have to wait for them to propagate your plants. What you get for this is access to a MUCH larger list of plants, but you need to know and expect this going in.

The plants I've received over the years have all been alive, some were large and well grown, some were a little on the small size and poorly established, but they all were viable material and most were correctly identified. They're usually packed adequately, though not as securely as some of the other tropical vendors.

The bottom line for me is that prices tend to be more moderate at Glasshouse Works, the selection is unrivaled, and in return for that I'm more than willing to accept a certain amount of slowness and a level of quality that's not quite up to Logee's or Tropiflora standard. But if you're expecting Glasshouse Works to compete on the basis of speed and quality with the above, that's not really their strength.

I've been ordering from them for years, and in fact I'm waiting for them to propagate some plants for me now. I'll undoubtedly order in the future simply because they have so many things that are not available anywhere else.

Positive BWEllis
(1 review)
On May 1, 2009, BWEllis Chestertown, MD wrote:

I just filled a shady bed with amazing coleus cultivars from Glasshouse works. I can't wait to see it filled in in a few weeks! I have been pleased with the way my orders to them have been handled. Even better, though, have been the times I stopped by on my way through Ohio (I think they're open Fridays and Saturdays) and wandered around picking up interesting plants. The selection is amazing!

Positive Tutters
(2 reviews)
On Apr 16, 2009, Tutters Raleigh, NC wrote:

I was so very pleased with the variety and health of my three collections of plants! Their plants and prices are wonderful! I recommend then highly!
Lyn A
Raleigh. NC

Positive scorpion1960
(1 review)
On Dec 9, 2008, scorpion1960 Saint Louis, MO wrote:

i have order several plants through the mail but i have never purchased dead or plants in poor condition. on the 29oct08 i order 4 begonia from glasshouse work, on the 11nov08 i email the company to see if payment had been received they replied and inform me by order was being processed and will be shipped out. the 2dec08 i emailed the company again to see why my order had not been shipped since by check had been processed and paid, i was promised the order would be sent. on the 06dec08 the order came, there were no indication on the box that this was live plants . i was shocked once i started unwrapping the plants. all the begonias that i order were in such poor condition with in 2 days they were dead except for my bonus plant that had 2 leaves on a twig that is also in poor condition but it is still alive. i have email the company twice to try to resolve this issue, but no answer.

On December 9th, 2008, scorpion1960 changed the rating from negative to neutral and added the following:

on 09dec08 i received a phone call and email from tom assuring me that this matter will be resolve and they will ship me replacement begonias as soon as weather permitted.
On February 20th, 2009, scorpion1960 changed the rating from neutral to positive and added the following:

on the 15 feb 09 i received a call from tom stating i would get the replacements plus and extra one in 4 days. well on 19 feb 09 just as he said i received those 5 begonia in excellent condition. i want to change my rating to positive.


On Dec 9, 2008, Glasshouse Works responded with:


On Dec 9, 2008 1:09 PM, Glasshouse Works added:

We are reshipping this order of 4 begonias as soon as the temps get a bit better. I told this lady that we always take care of our valued customers. Tom "

Positive bkelvington
(1 review)
On Dec 2, 2008, bkelvington Minneapolis, MN wrote:

Like so many people before me, I was intrigued by this company's unusual offering. Unfortunately, my experience is much like the other negative reviewers here...
I placed a $55.00 order on credit card was charged immediately and I received an email within the hour, stating that ordered plants WERE AVAILABLE and that I would be sent another email to confirm shipment, pending a 3-6wk "processing time"...
After 3 WEEKS and no shipment confo, I emailed them to inquire about the ETA on my shipment. NO RESPONSE.
After 7 WEEKS, I emailed them to CANCEL AND REFUND the order, since it is now too cold to ship live plants to Minneapolis. We did not get really cold here until mid-November, so they still had a good 5 WEEKS to ship before frost.

I have a feeling that these people propagate plants as they are "sold"...There is a bunch of postings here about post-purchase propagation at this greenhouse. They do have a little caveat statement in their order confo about how they may propagate to fill orders. (Which in my opinion is tantamount to FRAUD unless clearly stated at the point-of-sale. If it's "for sale" on your web-site, it should be AVAILABLE.) It takes very little time and effort to tag a web-page item as "sold out" in a vendors' e-commerce website.

Buyer beware!! These people DO NOT SHIP PAID MERCHANDISE.

On December 3rd, 2008, bkelvington changed the rating from negative to positive and added the following:


I was hasty and unjust in my negative comments here - I did not give them a chance to respond...

Within a few minutes, Tom emailed AND called me to apologize - come to find out, there was a mix-up on my order. They pulled the order to check on one of the items that they didn't think was ready to ship, and it got lost from there...
Bottom line is they were trying to do MORE than I would have expected, but it just wound up getting off-track...No they do not have a huge stock and a lot of office help and e-commerce technology - they are a small and diligent group of plant enthusiasts who sell what they love.

So, Tom couldn't raise me on the phone right away, so he put a refund thru IMMEDIATELY, AND emailed and voicemailed me immediately, offering to ship my order anyway, AND offered me a credit...which is far above and beyond normal customer service and anything I would expect. I am ashamed to have blasted them in my moments of frustration here...

So, we are working out when and what I will actually get in a new order. But I MUST STRESS how promptly and professionally this company handled my complaint - which was hastily penned in anger, and I wish I could erase !!!

I truly do NOT think they should have a negative rating here. It is unfortunate that the ONLY people posting here about them recently are upset - it's not really a true picture...

PLEASE post if you have had a GOOD experience with Glasshouse Works Nurseries or their other businesses online...they deserve better!

I remain, A happy Plant collector in the Great White North.
On Dec 2, 2008, Glasshouse Works responded with:


On Dec 2, 2008 1:06 PM, Glasshouse Works added:

This customer emailed us about this order. He requested a refund which we gave him immediately. He ordered items that we have had to get ready for him. We had corresponded. I called him today and askedhim to call me back right away. Instead he put this review on Garden Watchdog. We do our best to deal with many customers ordering very rare plants. I have called him again and hope to talk with him about his order. I will update this as soon as I talk with him. He received a total refund when we realized that he had not gotten updates from us. He ordered some very unusual items. We are sorry he decided to cancel his order. As you can see, we always deal with the customer.

On Dec 2, 2008 1:27 PM, Glasshouse Works added:

This customer emailed us about this order. He requested a refund which we gave him immediately. He ordered items that we have had to get ready for him. We had corresponded. I called him today and got his answering machine and asked him to call me back right away. Instead he put this review on Garden Watchdog. We do our best to deal with many customers ordering very rare plants. Resultantly,I have called him again and hope to talk with him about his order. I will update this as soon as I talk with him. He received a total refund when we realized that he had not gotten updates from us. He ordered some very unusual items. We are sorry he decided to cancel his order. As you can see, we always deal with the customer. I may update these comments as soon as I hear back from this customer."

Positive bubbad
(1 review)
On Oct 31, 2008, bubbad Houston, TX wrote:

My first order with Glasshouse Works was a disaster. It took 5 months and when the order finally arrived 2 of the plants arrived dead.

Understanding that when you are dealing with plants that things can go wrong so I placed a second order to try them again and get my dead arrivals replaced. This was March 24, 2008.

After several calls and emails about the status of my order it finally arrived in July of 2008. So basically my credit card was processed and 120 days later the plants arrived.

The second order was another big disaster. The 2 replacement plants were not sent, another plant arrived dead and one of the plants I ordered was so incredibly small I was shocked. I do need to add that a free "rare" plant was sent for my troubles.

My last email to Tom at Glasshouse Works went out in July or August updating him on the status of my order and that they owed me a credit for the dead plants. It is now October of 2008 and I have never heard a thing from these folks.

Buyer beware.

On November 17th, 2008, bubbad changed the rating from negative to positive and added the following:

Tom at Glasshouse works bent over backwards to fix these problems PLUS sent me a couple of very nice bonus plants.

Apparently there was a mix up with the original emails and now this is fixed as well.

Good job making this un-satisfied customer satisfied.
On Oct 31, 2008, Glasshouse Works responded with:


On Oct 31, 2008 11:35 AM, Glasshouse Works added:

As usual, we emailed this customer to rectify the situation. As you can see from our other reviews, if we find that a problem exists, we take care of it. Most customers email us directly. Most of them compliment us on having such an usual offering of plants they cannot find elsewhere. I have asked this customer to email me directly so we can take care of a credit or replacement or refund. I will update soon what arrangements are made. Tom "

Positive goldenafrochild
(1 review)
On Oct 14, 2008, goldenafrochild Ithaca, NY wrote:

I got my order over the weekend and I was so very happy with it. All the plants were a very nice size and I was particular impressed with the P.saundersii. The Pachypodium baronii var. baronii and var. windsorii were wonderful and the bispinosum was a great surprise! I hadn't ordered it but it was included as an extra. The order was also completed very quickly... within one week look forward to ordering some more of Tom's lovely plants.

Positive GardenSue777
(2 reviews)
On Oct 11, 2008, GardenSue777 Moyie Springs, ID wrote:

Regarding my recent order from Glasshouse Works....the plants arrived in great condition. I was very satisfied with the price. Glasshouse Works is THE NURSERY for the plant collector! A+++++++++
Susan Stallings

Positive JNally
(1 review)
On Oct 4, 2008, JNally Albany, NY wrote:

I received my order today and I am very happy to see the quality of the trees, the promptness of the delivery and the promptness of their response to my inquiry. The Japanese red maple was a nice surprise also. That was a very
nice gesture. I plan to continue to do business with them.

Positive Clif_z6
(1 review)
On Sep 28, 2008, Clif_z6 Athens, OH wrote:

In late spring, I contacted the fine staff at Glasshouse Works searching for a Brugmansia that would give me near instant gratification. I have grown Brugmansia in the past but it took two years to see a single bloom, I wanted to see blooms this garden season. I told the growers at Glasshouse Works my desires and they selected a Brugmansia that would fill my order. I received a small plant in a 4-inch pot, which they instructed me to pot up into a tub giving it plenty of food and sunshine. Voila, this fall I have a beautiful large shrub hung with several absolutely fabulous trumpets that is the showpiece of my garden patio. Thanks a million Glasshouse Works!

Positive drruth
(1 review)
On Sep 17, 2008, drruth Waban, MA wrote:

I am a botanical artist that needed specific begonias to paint. I ordered the four plants and today they arrived. The packing was so extraordinary that not one leaf on any plant was broken or damaged in any way. Quite a feat for the fragile stems and leaves that traveled half way across the country to reach me. At the bottom of the box was a fifth plant and I called the company to question this arrival and was told it was a bonus to the order. I am delighted with every aspect of service rendered and cannot say enough words of praise. Thank you for letting me start to paint today with these fine specimens in front of me.

Positive bussardnr
(4 reviews)
On Sep 8, 2008, bussardnr Woodsboro, MD wrote:

After 2 months of no replies to my emails, I finally got ahold of Tom on a Sunday. He did manage to get it shipped out the next day, something i wouldn't expect from most nursery owners. But everything comes down to the plants.
I ordered a little over 50 plants from them. About half my order was pretty nice stuff, a quarter was OK but the rest wasn't worth the money. A lot of that were plants that were two small for what they were charging. A 2'' unrooted cutting of Epiphyllum Chrysocardium shouldn't be $12.00. The rest of the plants were just more beat up than they should have been.
I've order from about a dozen places this year and glasshouse works ended up being the only place i was very happy with. While they have a large selection of plants, they seem to be very hit or miss on quality.

On September 26th, 2008, bussardnr changed the rating from negative to positive and added the following:

Tom replaced everything i had problems with a add quit a bit more. All the new plants looked much better also. I'm happy with what i have now.
I tried emailing every email address on their site the fist time, and never got any response till i figured out Tom's own address and he's gone above and beyond what was necessary to get everything taken care of. I would talk to him before you order any plants and make sure they're what your expecting. I'd order from him again. Infact I'm thinking of getting a few more peperomias if i can find the room.
PS everyone should have what they're calling Peperomia buntingii, awsome plant
On Sep 8, 2008, Glasshouse Works responded with:


On Sep 8, 2008 7:08 PM, Glasshouse Works added:

I have contacted this customer and will try to work this out. I have talked with him on the phone. He orders very interesting plant material. We will be following up on this situation and we will be making updates here. He ordered a couple somewhat hard to propagate and grow items. Thus, we will be offering him possible replacements or perhaps a credit for other items that might be easier to grow. We do like to offer a lot of variety and sometimes that slows an order down. We do try to keep in contact, though. More later. Tom

Positive geminitrv
(6 reviews)
On Sep 6, 2008, geminitrv Marshall, TX (Zone 8a) wrote:

I just ordered for the first time from Glasshouse Works. I am thrilled with my purchases! I ordered two Passiflora vines, and Tom was very helpful and answered all of my emails very promptly. He even included an extra Passiflora in my package! The plants I received were very healthy and larger than expected. Shipping was super fast and they were very well packaged! (a few other online nurseries need to take a packing lesson from them! lol) I will definitely be ordering from them again and recommend them to anyone looking for healthy, hard to find plants!


Positive Nuni
(5 reviews)
On Aug 23, 2008, Nuni Bronx, NY wrote:

Overall, I'd say this was a positive experience. Tom upgraded one of my plants to a larger size at no charge, and all the plants were delivered looking healthy and big for their price. The only thing I had a problem with was one of my plants had pill bugs in the soil. But I did contact GHW & they apologized for the issue, saying they normally use biodegradable insecticide but not right before they ship out plants. They gave me some suggestions to take care of the problem and offered to replace the plants if they didn't do well. Been two weeks since I got the plants and they are doing well and are bug free. Not too excited about the bugs but I'm happy with the plants overall and the customer service is grand. Thanks Tom :)

Positive dougjl
(1 review)
On Aug 15, 2008, dougjl Columbus, OH wrote:

If I could rate Glasshouse Works ABOVE POSITIVE I would. This is my second experience with them.

My first experience was a personal visit to their greenhouse in Stewart, OH several years ago to see if I could find a plant that I could only describe to them. It grew "babies" along the perimeter of the leaves. I did not know the name of it. They were VERY knowledgeable and told me that there were many varieties of that type of plant. They took the time to help me find the ONE variety that I was looking for (Kalanchoe Daigremontia). They gave me a tour of the greenhouse and took the time to answer all of my questions. They were VERY friendly and helpful. My experience could not have been more positive.

My second experience with Glasshouse Works was by mail order recently. I purchased 10 varieties of the Kalanchoe plants and I wanted to get a couple of super dwarf banana trees. I found dwarf banana trees on their web site but not super dwarf. I wasn't sure if they were really the same but referred to differently because in searching the web for them I never found both listed together on the same site. I called Glasshouse Works and spoke with Tom Winn. He told me that they were different and that he did have some on hand. He instructed me to add a note to my order (a nice provision they have on their checkout page!) asking for the super dwarfs.

The Kalanchoe plants I ordered were only $2.00 each so I figured that they would just be starts. I included in my note on the order that, if possible, I would like the Kalanchoe Daigremontia to have some "babies" already on it.

I received my order yesterday and I'm EXTREMELY pleased with the size and quality of the plants! I couldn't believe it! The plants were not starts at all. Some of them were over 16 inches tall!! They were shipped via UPS and packed so well that not one plant was damaged in any way. Not even a leaf was broken!

I HIGHLY RECOMMEND Glasshouse Works. The quality of their plants is superior and they are extremely knowledgeable and friendly. I will order from them again.

Positive beemerw
(1 review)
On Jul 11, 2008, beemerw Jackson, NJ wrote:

This company is outstanding from strat to finish. I love bonsai and the plants I recieved came beautiful and were the first that were bug free. We kept in communication, and though I changed the order , they added the original plant I ordered because they were packed already, which I am bowled over. Wonderful company with great prices!!!!!

Positive OhBoyaHoya
(1 review)
On Jul 2, 2008, OhBoyaHoya Rice Lake, WI wrote:

I have ordered Hoyas twice and have recieved all plants in fine condition, in good health and packed well. I appreciated the emails alerting me to delivery and I was ready to plant when they arrived. Ones I ordered before have done well. I'm looking forward to seeing the umbrells of these new ones soon. I liked the bonus plant I got this time!

Positive clareb
(8 reviews)
On Jun 14, 2008, clareb Missoula, MT (Zone 5a) wrote:

I ordered several different coleus from Glasshouse Works in May. I received prompt e-mails both confirming my order and explaining that my plants would be shipped during the first part of June.
I received healthy, well-developed, and well-packaged plants in mid-June. Not only did I receive all of my ordered plants, I also received two bonus coleus that will work well with my color combos.
Glasshouse Works has an incredibly extensive collection of coleus and much, much more. I recommend this company without reservation.

Positive chicochi3
(20 reviews)
On May 30, 2008, chicochi3 Fayetteville, AR (Zone 6b) wrote:

Purchase two rare roses from this company. They arrived within one week in excellent condition. I will be returning for more!

Positive Nan
(33 reviews)
On May 28, 2008, Nan SW, WI (Zone 4b) wrote:

Ordered an assortment of Acalypha plants.
My order did take longer than the expected 4-6 weeks to arrive, though after communication with the company, the delay was a conscientious one (weather-related).
Communication wasn't the best I've experienced, but the plants received were well-rooted and good size/quality. A bonus was included (and much appreciated) as well.
Will order in the future.

Positive MomBarb1
(1 review)
On May 5, 2008, MomBarb1 Omaha, NE wrote:

I ordered 3 sets of 5 trailing coleus, So 15 plants in all. I am very pleased with their choices and the plants overall condition. Not even one stem was broken! I was overwhelmed at the available selection. I asked them just to send me assorted trailing coleus that I would not find at my local nurseries. I am so excited to put these in my containers and see what they do! I purchased some coleus for my neighbors who water my garden when I am out of town. They too are pleased with their 'Thank You' gift. Prompt shipping and super friendly company to deal with.

Positive toots3514
(1 review)
On Apr 28, 2008, toots3514 Ruskin, FL wrote:

I have ordered plants from numerous companies in the past and I have always been disappointed. I was desperately looking for dreadlock crotons and found them at Glasshouse Works, so I thought I would give the mail order one more chance. I was so pleased upon receiving my order because they were 12" as promised, packed very well and was also shipped on the date promised.

Glasshouse works will definitely be seeing orders from me in the future.

Ruskin, FL

Positive DouglasD
(1 review)
On Apr 26, 2008, DouglasD Jacksonville, OH wrote:

Being an avid gardener who can find certain plants only at Glasshouse Works, I strongly recommend this mail order company. Website is easy to use, customer service is friendly, orders shipped in great condition and in a timely manner.

Positive FdLNursery
(4 reviews)
On Apr 19, 2008, FdLNursery Olympia, WA wrote:

I have looked high and low for Gold-Veined Oxalis for quite some time and so was dellighted to find that Glasshouse carries it. I placed my order and received the plants a few weeks later. They were well-packaged and arrived in excellent shape, not easy considering the tender stems of the Oxalis.

Based on my experience, I would not hesitate to place an order with this nursery again.

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