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|On Apr 4, 2008, karyn1 Silver Spring, MD wrote:
I placed an order for 10 different plants about a month ago. I knew that it would be a while before they were shipped due to the season. Communication was excellent. I was contacted that one of the plants I wanted was still dormant and they would rather I choose something different but they would send it if I really wanted. I found a replacement but it was a little more expensive then my original choice. I sent an email asking that they send me an invoice for the difference. They told me not to worry about it. I was sent a tracking number when the plants were shipped. They arrived in excellent condition. All were carefully packed and they also sent a nice bonus plant. I will definitely continue to buy from them.
|On Mar 12, 2008, illipse Columbia, SC wrote:
I recently became interested in begonias, and through an internet search found Glasshouse Works, which has an extensive collection of begonias. I was especially excited when I discovered their offering of begonia collections, which is 5 named begonias (random selection, their choice based on stock/availability). I ordered both collections in January (the regular one and the cane collection) and began to wait. They are located in Ohio, which is much colder than South Carolina, where I live, so I would check the Ohio weather on perfect 75F degree days here and groan when I saw the weather was still in the 10s and 20sF there and obviously too cold to ship.
|On Feb 3, 2008, Zeldasmommy Proctorville, OH (Zone 6a) wrote:
I could have ordered from the Glasshouse Works website, but it was a "spring-teaser" kind of day here in Ohio so I chose to take a 2 1/2 hour drive to check this place out in person. To my surprise, I found the quaintest garden shop & nursery in the tiny village of Stewart ! I came home with a "Desert Rose" and a "Barbosa Cherry"...oh, and the prettiest little bonsai pot. Both plants *are* little, but thats what I wanted. And the shop itself had the neatest ,most unusual things.. from gargoyles to glass gazing balls, windchimes, candles, African walking sticks, and the most gorgeous etched marble I've seen! If you go, don't expect a sleek, shiny modern place...that would seem totally out of character here. The shop is in an OLD hotel where the railroad used to run by.......the yard art looks perfectly placed outside amid the wintered, overgrown foliage. The public nursery is small, but jam packed with plants. Tom, Kim and Matt (I think was his name) were absolutely terrific to talk with, they answered my questions, took more than enough time to explain the proper care of my plants, and let me wander through the shop to my hearts content. They also made sure that I understood if I had any concerns or other issues with my new plants they were only a phone call or email away, and I appreciate that. I'm looking forward to many more purchases from these friendly folk. ( I see a garden gargoyle purchase in the very near future!)
|On Feb 3, 2008, Yinepu Athens, OH (Zone 6a) wrote:
These guys are amazing. The plants we purchased there today were of the finest quality I personally have seen. The young Nepenthes sanguinea I purchased from there is one of the best I have seen, with all leaves but one ready to pitcher. I mean, the same plant on another site or in another greenhouse would cost a good $25 to $30, but mine was only around $6. They also have a very cool selection of art from around the world, most handmade it seemed, and an impressive selection of wardian cases (definitely on my wish list :-P). They seem to stock some of the rarest plants on the market with the most reasonable prices you can find anywhere, and I guarantee I will be back there within the next couple of weeks for more!
|On Jan 7, 2008, dakinibean Seattle, WA wrote:
On January 7th, 2008, dakinibean changed the rating from negative to positive and added the following:
Tom called me this morning, and assured me he wanted to make this a positive experience for me. He was very professional about it, and I look forward to seeing what happens!
On Jan 7, 2008, Glasshouse Works responded with:
On Jan 6, 2008 11:30 PM, Glasshouse Works added:
This happened during the Holiday rush. We are in the process of working with this customer. Her email must have ended up in the Spam filter or I would have answered.. As we always do, we will work with this customer so that her experience with Glasshouse Works will end up being positive. . Tom"
|On Nov 5, 2007, johnsvmf Morgantown, WV (Zone 6a) wrote:
I placed my order for a FICUS AFGHANISTANICA on 7 August 2007. It may not of been the best time of year to order such a plant but Glasshouse Works indicated on their web-page it was available for shipment. I ordered the plant and I received an immediate response as to the proper care upon receipt. After several weeks past I called and asked where the plant was, to which I was told I would have to wait until the weather was less severe (too hot). I received the plant in early October. The condition of the plant was terrible, all leaves were wilted, and the plant was dripping wet. Ficus Afghanistanca is a rather tempermental plant and favors a dryer enviroment. The lone wilted leaf became dry and crumbled. The plant is still in a four inch pot that cost 15 dollars with 9 dollars shipping and has never dried out. The plant is dead, repeated emails to Glasshouse works have been unanswered.
On November 6th, 2007, johnsvmf changed the rating from negative to positive and added the following:
After I posted my comments, Tom from Glasshouse Works and I traded several emails. Tom indicated that he refunded the 24.00 to my credit card. At this point I am satisfied.
|On Oct 22, 2007, PabloVerde Canton, GA wrote:
I recently ordered 3 plants from this firm. I received an e-mail confirmation the next day and had the plants in-hand 2 days later. The plants were exactly as described, healthy and very well packed for shipping.
|On Sep 15, 2007, hawaiiroses Honolulu, HI wrote:
Just received my first ever order from GHW - some begonias. They are really big and healthy. I got what I ordered and a bonus begonia, also big and healthy. Shipping was fast, packing good, no leaves lost or broken.
|On Aug 17, 2007, jadajoy Newport News, VA (Zone 11) wrote:
A Big, Big Negative! I ordered over 100.00 in coleus in July. I was looking for pinks and purples to add to the many coleus I already have. For this reason I requested no substitutions. Awating an August delivery ( for which they charged my credit card in July and not on the delivery date) I was surprised when it came at the end of July with a hand written note saying they did not have my selections and they wouldnt have them until August. Duh? So why didnt they wait till August? Instead of crediting me my money for the ones they didnt have they sent me a voucher which in order to use I would have to pay shipping all over again even thou their policy is a refund for orders over 50.00. Of the 18 or so plants I ordered I got maybe six viable ones. The rest were overgrown or barely there. This is the worst online plant order I have ever received. I emailed them, of course, no answer. A waste of my time and money, neither of which I have much of. The sad fact is they do not have the plants they advertise and the whole business is mismanaged. STAY AWAY!
On September 5th, 2007, jadajoy changed the rating from negative to positive and added the following:
Company Rep contacted me and we hashed the problems out. He bent over backward to make this order right. I feel satisfied that everything that could have been done, was done, to correct the problems. Thanks Tom.
On Aug 17, 2007, Glasshouse Works responded with:
On Aug 16, 2007 10:19 PM, Glasshouse Works added:
We did not receive an email from this customer. I will email or write and see what we can do about this. I wlll make a report here later. I am sure something can be done. Most of our reviews are good, so we have to make this one good too!! "
|On Aug 17, 2007, wanna_run_fast Fort Lauderdale, FL wrote:
I ordered about 15 or 16 plants, and received all with 1 or 2 subsitutions and 3 or 4 bonus plants. It did take a while to root my plants but Tom answered every email within 24 hours and worked with me to get my plants to me at a time that would be convenient for me. The plants i received were beautiful, large, well-rooted and packaged beyond belief. I don't think I've ever received such well wrapped plants!
|On Jun 28, 2007, thomasmc Colorado Springs, CO wrote:
In May I decided to do something with an empty 20 gallon fish tank that has been sitting in my office, and decided to turn it into a terrarium. Searching the internet, I found there weren't many vendors who sold more than a couple plants I'd be interested in. Glasshouse Works certainly had the largest selection, and the lowest prices as well. I placed an order for a few that I knew I wanted, and also a "terrarium selection" of 10 plants that they pick for you.
|On May 11, 2007, Tropicanna Clemmons, NC (Zone 7b) wrote:
I have to say that my experience with this company was positive. I received very healthy, rare, large plants that were a great deal given the price. They have tropicals I have not been able to find elsewhere, and a nice selection of hardy ones. I did order in Feb. for spring shipping, they grow to order. I specified no substitutions and they did not make any, and communication with company representatives was pleasant throughout the process. Everything was very well packed.
|On May 11, 2007, gessiegail Taft, TX (Zone 9a) wrote:
This company doesn't even deserve to be in business!!! I have thrown away 165.00 on begonias and coleus. They range in size from leaves stuck in the dirt unrooted to 12" tall coleus stem with 3 leaves at the top of the stem. I would gladly pay for shipping them back just to get the rest of my money back.
On May 11th, 2007, gessiegail changed the rating from negative to positive and added the following:
I was grumpy when I wrote the review!!! Although the plants were packed extremely well, I don't find the plants to be exceptionally good, but the owner called to make things right. He couldn't have been any nicer or more cooperative. He does stand behind his plants....sorry 'bout that!!!!
On May 11, 2007, Glasshouse Works responded with:
On May 11, 2007 4:33 PM, Glasshouse Works added:
I have called and told this customer we would replace any plants that didn't make it. All she needs to do is send us a list of those that did not make the trip. I saw the order and most of the plants were well rooted but a few were small. We shipped the order a bit earlier than I wanted because I know that Texas gets hot. But we do stand behind our plants. Most of our reviews are good so I hope we can settle this. This customer did not call us first before she posted this review. I wish she had. We will do whatever we can to make sure she gets her value. "
|On May 8, 2007, flash317 Monroe, NY (Zone 6a) wrote:
I received my order in excellent condition, well-packed and of exceptional quality and health. They even included two bonus plants! The confirmation they sent had included an anticipated shipping time, and in view of the cold spring weather we've had I'm glad it took a few weeks. They carry varieties you can't get anywhere else. I will definitely order from them again.
|On Mar 28, 2007, dcalico Hudson, NY wrote:
A really great purchasing experience. My plant arrived after just 4 days and was perfectly packaged...no leaf dmage, well watered, carefully packaged. The plant itself was far better than what I expected given the already great price I paid for it. Hope everyone has a terrific experience with them as I did.
|On Mar 24, 2007, gwendylena La Salle, MI wrote:
I was satisfied with my order last summer. Everything I ordered was well-rooted, decently sized, healthy and packed well.
On March 25th, 2007, gwendylena changed the rating from neutral to positive and added the following:
Perhaps I was a bit harsh to give a neutral rating because of my website troubles. I'd like to restate that I was very satisfied with everything I ordered from Glasshouse Works. I think I figured out the problem with the website. It's the continue shopping button in the shopping cart. When I avoided using this button, my computer stopping crashing. The website does work better as far as being able to see pictures and loading speed than it did last year on my dinosaur computer. I know it needs to be replaced, but there's only so much $ to go around and I'd rather spend it on gardening! I did place a large order this year and am looking forward to its arrival.
|On Mar 21, 2007, JenniferLuther Grove City, PA (Zone 5b) wrote:
Very happy customer, inexpensive so i don't excpect big plants. Plants sent healthy well rooted cuttings. Plus also received a bonus plant that I didn't have. A very happy customer. Would not hesitate to order again. Also answered an email within hours of a general plant id question. excellent customer service.
|On Feb 18, 2007, ara133 State College, PA wrote:
I ordered from Glasshouse Works about a year ago and was very satisfied with the plants and the customer service. One of the plants I wanted was out of stock, but they explained the situation so that was fine, and another they thought might take some time to arrive but I asked if it was possible to rush it as it was a gift. They did, and it arrived quickly, as did the other plants I ordered. All were very healthy, though some were tiny. The website did explain that some plants might be small, so that was understandable and not a problem. The customer service was fantastic - they responded to all of my emails right away.
|On Dec 26, 2006, ILJeff Clay City, IL wrote:
At first I was a bit disappointed with a Musa basjoo that I ordered from them. I saw that plant in another catalog, but didn`t want to spend the amount of money on a plant of "marginal" hardiness. I ordered it and thought the plant was a bit scrawny, but it has done very well, so I wouldn`t hesitate to order from them one bit
|On Dec 14, 2006, jazmine188 Silverado, CA (Zone 9b) wrote:
I have been ordering plants online for many years. I recently discovered Glasshouse Works website in search for terrarium plants for a few gifts I am creating for x-mas presents. I placed an order for an assortment of terrarium plants - where they would choose the plants for you. I emailed them describing what I was trying to achieve (cottage garden look) and that I was hoping I could get the plants in time to finish the gifts before x-mas.
|On Dec 13, 2006, Cretaceous El Sobrante, CA (Zone 9b) wrote:
I recently (11/30) ordered three ferns, a horsetail, and a moss (Selaginella) from Glasshouse Works. The plants were all well priced and arrived today in good shape.
On April 8th, 2007, Cretaceous added the following:
I recently received another order from Glasshouse Works, which consisted entirely of Spikemoss (Selaginella) and one fern. Again, I'm pleased with the order.
There were a few substitutions, and some freebies too. (Believe me, I know how difficult and slow growing Selaginella can be, so no problem).
On April 23rd, 2007, Cretaceous added the following:
I recently received a third order from Glasshouse Works (three ferns and a horsetail). Again, the plants were all well priced and arrived today in good shape.
Glasshouse Works has the largest selection of horsetails (Equisetum) I have seen from a U.S. retail nursery, and also seems to be the only retail nursery cultivating Psilotum nudum.
|On Nov 22, 2006, TexasTam Plano, TX (Zone 8a) wrote:
Charlotte of Glasshouse Works was nothing but wonderful in helping me get my paws on a 'Gold Ring' Barberry. She emailed me when they located some, then emailed me again to let me know how they looked after they actually came in.
|On Oct 24, 2006, Thistlefield Naples, NY wrote:
I have ordered from Glasshouse Works several times. I read and understood their shipment policy and procedure so I was fully prepared to wait until my shipment came.
|On Oct 19, 2006, PCrisler Ft. Wright, KY (Zone 6a) wrote:
About a week and a half ago I read the reviews for Glasshouseworks and was a bit hesitant about placing an order. There are so many negative comments, but I checked out their website anyway and saw a huge variety of plants. The prices were surprising, too. I am just beginning to collect philos, and they had so many different ones that I decided to order despite the negativity I'd read here. (my mom always did say I was a "hardhead"). I placed an order on October 13, and received my order on the 18th. From the comments I'd read, I didn't expect my order for weeks! I was so excited as I opened the package, I was like a little girl at Christmas! I have to say that I was extremely happy with everything I received. I did have a concern about one of the plants, so I called and spoke with Tom who spent a great deal of time talking to me, and gave me suggestions. I am completely 100% satisfied! Tom was so helpful, he could not have been nicer. I do not believe that any of the negative comments that I read would have been posted at all if those customers had taken the time to call the company with their concerns. I am so glad that I ignored them. Customer service is excellent, Tom is a gem, and I will be a loyal customer for life. In fact, I am planning to visit the store. I highly recommend Glasshouseworks. Oh...and Mom...sometimes it's good to be a "hardhead".
|On Oct 18, 2006, tropicalstuff San Francisco, CA wrote:
I recently placed an order with GHW, and my overall experience was very good.
|On Sep 18, 2006, hostamomma Dundee, IL wrote:
Service from this company was excellent! They went out of their way to ensure they had my complete order (after a few e-mails went missing on my end). The plants they shipped were very well packaged, healthy, and good sized for the price. In addition, they refused to sell me a plant I wanted because they were not satisfied with the quality of the available stock. To cap off the transaction, they included a very nice bonus plant which I had mentioned wanting, but did order at this time. Shipment was timely (within a week of ordering) and an e-mail with a tracking number was provided. Highly recommended!
|On Aug 22, 2006, tester36 Huxford, AL wrote:
I have ordered numerous times from these folks and they have always went the extra mile if it was not right if i emailed them they fixed it no problem as soon as I have some more money I will order again I can furnish pictures of what I have .
|On Aug 20, 2006, Bill_in_Ohio Cutler, OH wrote:
My wife and I discovered Glasshouse Works in 1978 by sheer serendipity and have had the pleasure of visiting at least once a year ever since. We have seen it grow from a small operation into the exciting complex of greenhouses and gardens that it is today.
|On Aug 17, 2006, K374n Woodsfield, OH wrote:
I love to come here and take a leisurely stroll around their grounds to see all the unusual and rare plantings that you read about but cannot find locally. Their staff is very helpful, courteous, and knowledgeable. I was looking for three unusual philodendrens. Imagine my joy when they located all three for me. Among other plants, I also purchased an unusual alocasia. Within three weeks, the alocasia died, and a short time later, one of the beautiful philodendrens succumbed to pests, despite my fervent efforts to save it.
|On Aug 15, 2006, MRubinOH Cuyahoga Falls, OH wrote:
By chance I happened upon Glasshouse Works while driving on back country roads in SE Ohio. The nursery provided a delightful experience, overflowing with a large variety of unusual, as well as traditional, plant material. The staff was helpful and knowledgeable, responding to several questions and offering to help find particular specimens. I bought several plants and intend to go back.
|On Aug 14, 2006, BobbyLee Austin, TX wrote:
4 plants purchased: 2 plants arrived ok (although one of these was misnamed on the Glasshouse Works website and turned out to be a plant I already had),1 plant arrived w/ only a single very wilted leaf and died almost immediately, and 1 plant was out-of-stock. Rather than deducting the price of the out-of-stock plant from my order and shipping only the 3 in-stock plants (in which case my order would still have been over the $10 minimum), the staff at Glasshouse Works charged my credit card for the full amount of the original order but substituted a most unattractive multicolored hybrid Philodendron. Furthermore, there was a considerable delay in shipment of my order, and when it finally did ship I was not notified by the staff at Glasshouse Works. This would have been helpful since the package was scheduled for delivery on a Friday during business hours- when, as usual, I was not at home to accept deliveries (though I could have arranged to be home had I been notified). And since shipping was via UPS, which is closed on weekends, my plants remained in their box until I finally received them the following Monday. It's no surprise, then, that one of them didn't make it. Avoid...
On August 15th, 2006, BobbyLee added the following:
Update 8/15/06: This morning I was contacted by a representative of Glasshouse Works. He apologized for the aforementioned shipping mishap and generously offered to refund my entire order. Also, I reviewed my order invoice and it turns out my credit card was not in fact charged for all 4 plants originally ordered and that the extra plant was actually a freebie. So I must apologize and retract that part of my previous comment. I will update this posting yet again as soon as the promised refund from Glasshouse Works appears on my credit card statement. I will also ammend my original rating for this merchant as soon as restitution is made.
On August 23rd, 2006, BobbyLee changed the rating from negative to positive and added the following:
Update 8/23/06: Thomas @ Glasshouse Works has indeed made good on his promise to refund my entire order. Though I'm not entirely comfortable with this sort of quid pro quo, I have per his request reversed my original rating of Glasshouse Works' performance.
|On Aug 13, 2006, Celene Columbus, OH wrote:
I've purchased from GHW for more than ten years and have been exceptionally pleased with the plants, selection, and shopping experience. Others commented about the condition of the premises, I've always found the buildings to be in good shape, and the beds and display houses a fascinating treasure trove. GHW actually grows and propagates thousands of unique species, and their display beds have inspired me to be a more adventurous gardener indoors and out. It's true they don't have row upon row of the same old tired perennial and annual species as the 100 garden centers we passed on the way-thank goodness!
|On Aug 13, 2006, dgrushon Santa Ana, CA wrote:
I'm in Southern CA. I ordered from Glasshouse Works in Jan. 2006 from their website and received a confirming letter and a charge to my credit card. After that...nothing. I've called them long distance 3 times (they didn't respond to my email) and been told the plants are "in the chute," "should ship next week," etc. I understand there are delays due to winter weather and plant availability, but I've ordered from other sources and never had these problems. I’m ready to give up.
On August 15th, 2006, dgrushon changed the rating from negative to positive and added the following:
Tom of Glasshouse Works contacted me with several phone messages and emails apologizing for the delay. He shipped them overnight at no extra charge. I received my order today, along with several additional plants that he included at no charge. All the plants are beautiful and thriving.
|On Aug 11, 2006, marthastar Marietta, OH wrote:
The plant stars in my garden, ranging from 6 months to 25 years, are from Glasshouse . I am glad they are within driving distance so I can select with the expert help of Ken and Tom. If I weren't close, I would order from them. People in Marietta keep a close eye on my garden to see what is new, and most know it came from GHW! I would recommend it as a wonderful place to shop.
|On Aug 8, 2006, Bruce450 Rancho Santa Fe, CA wrote:
I have been ordering from GHW since 1975, primarily from their catalogue; however, I have traveled specifically to visit their nursery on a half dozen occasions, quite a trip from San Diego. For anyone expecting to visit a “Garden Center”, the GHW’s nursery is definitely not that. My visits to them have been uniformly productive and enjoyable. They have the largest collection of rare and unusual plants of any grower that I have encountered, even out here in California. Their services are definitely for the serious plant collector, not for the casual gardener. I have experienced very few problems in dealing with them and I have found Tom to be quite helpful when there are problems in an order. Probably my greatest complaint has to do with their need to propagate certain plants from their stock plants and the delay that mandates. Any collector who has visited them can appreciate the sheer volume of plants they have and the volume of business they do. The wait for cuttings to root sufficiently for shipment can be frustrating to someone like me who “has to have it NOW!”
|On Aug 8, 2006, notanovice Marietta, OH wrote:
Glasshouse Works never fails to amaze me. I leaf through the latest gardening magazines and see a plant I have to have. My local nurseries either laugh at me or puzzle over something that isn't a petunia. However, I know where the golden treasure lies---in Stewart, Ohio at the homey headquarters of The Glasshouse Works.
|On Aug 6, 2006, wshelby wrote:
Based on recent observations posted on this website, concerning GlasshouseWorks in Stewart, Ohio, I am compelled to write.
|On Aug 5, 2006, trilliuman Logan, OH wrote:
I almost hate to go to GHW, but I've been doing it for over 20 years. Why? Because every time I go I am stunned by the selection of rare plants and unique ideas of displaying them. This results in having to buy more plants and do the labor necessary to create more gardens at home. These guys have fosterd and biggie sized my plant addiction to a degree that noone else has. GHW is an adventure and a treat to visit. If only it weren't so compelling.
|On Aug 5, 2006, anniegrannie Creola, OH wrote:
I've been purchasing plants from glasshouse works for over ten years. Their perenials,shrubs,and trees are my favorites; but I have also purchased several tropicals. I am particularly drawn to varigated and golden leafed varieties. I have also purchased some native perenials that have done well in my Hocking Hills garden. The forty-five mile trip to get there is worth it. P.S. They let me feed the fish in their pond.