Comments regarding Heirloom RosesClick here to return to Heirloom Roses's listing.
|On Feb 2, 2014, sheepwrecked Lake Lynn, PA (Zone 6a) wrote:
Posted on January 25, 2014, updated February 2, 2014
On February 2nd, 2014, sheepwrecked changed the rating from negative to positive and added the following:
Ben Hanna talked to me by phone and told me he had recently bought the business "Heirloom Roses". This spring he will start selling his roses in 1 gallon pots like Chamblee's and several other growers do, so there won't be any more barely rooted cuttings going out.
Even though he was not the owner when I had my problems with the 3 incorrect varieties sent to me, and even though, as I said in my first note it was not a current problem, he has insisted on sending correctly identified replacements when the weather permits this spring. He is going to grow them out in the greenhouse and doublecheck they are the correct varieties.
He would not accept any payment, even for shipping. I feel this is very generous from a person who was not responsible for my problems. It looks like Heirloom Roses will be operating under a much improved business model, and I expect I will return as a customer.
On Feb 2, 2014, Heirloom Roses responded with:
"On Jan 27, 2014 4:39 PM, Heirloom Roses responded with:
|On Aug 22, 2013, numberone Toquerville, UT (Zone 8a) wrote:
My husband ordered 11 roses for me and they arrived fresh, but all of them had Thrips and viruses. I sent the pictures of those problem roses to them, and they said they were so sorry and the would send the replacement. I felt so appreciated and waiting for my replacement roses, which I expected them to be healthy. The roses arrived and they were all have the same problem like the first lot. I reported to them, and here they said. "We have discussed your roses in great depth with the shipping and plant health managers. We feel they did arrive in poor condition. However, if you defoliate and plant them they will be great plants for you to enjoy for many years to come." I didn't want any replacement, but I thought 'Heirloom' has good quality of roses. I won't order from them any more!
|On Jul 30, 2013, googoo North Aurora, IL wrote:
Posted on July 25, 2013, updated July 30, 2013
On July 30th, 2013, googoo added the following:
My 3 roses were shipped in medium-flat-rate box, with room for a 4th one. If I had known it, I could had ordered 1 more, save on shipping cost that way. The packing is excellent. I grow own-root bands in pots and 4 hours of morning sun until they become 2-gallon root-ball, then plant the entire root-ball at least 3" below ground, I haven't lost any own-roots that way for my zone 5a winter.
|On Jul 4, 2013, Miramoo Augusta, GA wrote:
My boyfriend purchased AngelFace for my birthday (April) and it said that June was the start of shipping. He got confirmation and everything but now it says they are out of stock?
|On Jun 13, 2013, GreeneLady Oak Island, NC (Zone 8a) wrote:
Posted on March 25, 2009, updated June 13, 2013
On June 13th, 2013, GreeneLady added the following:
I have to add, after 5 years, all the roses I purchased from Heirloom became the stars of my garden. The Super Dorothy roses have completely covered a trellis, and with the spring bloom, it looks like it is dripping with pink grapes from the distance.
The fact that they are on their own root system and not grafted really seems to have a big impact on the health of the plant, and they aren't prone to suckering like grafted plants are.
Big props to this company. Don't let the fact that the plants are shipped small scare you. For the long run, Heirloom Roses provide the best product.
|On Jun 5, 2013, virbar Paige, TX wrote:
I have ordered dozens of times from Heirloom over the past 5 years. I am delighted with their wide variety of roses. I can only remember 1 time when I received a rose that was struggling after the trip from Oregon to Texas. I called to notify them and they offered to ship a replacement immediately. I suggested we wait a few days to see if it regained its health, but they shipped a replacement anyway. Regarding roses that weren't available for shipment at the time I ordered them, I have always received them either by the due date or before. Yes, the roses are small, but I have found that they are healthy and grow very fast. If I can't plant them immediately, I step them up to a larger pot until I can get them in the ground. I do always wait 3-5 days to plant them so they can adjust to the trip and climate change before they go into the ground. As soon as they arrive I dunk the
|On May 28, 2013, ForestSister Long Lane, MO wrote:
Rec'd email notice noon Friday that the Order I placed on Monday was being processed. I Called them Immediately and asked them NOT to SHIP that day! It was Friday of Memorial Day Weekend. I was told they would decide what is best.
|On May 20, 2013, mchicago wrote:
I have purchased more than 20 roses from Heirloom Roses as either gifts or to plant myself over the last 8-10 years. The roses do come in the mail as very small plants. There are only a few twigs with leaves. However, I planted an April Moon, purchased on sale, 3 weeks ago that has already tripled in size. My Zephirin Drouhin (aka the Monster) is about 5 years old and easily reaches 15 ft in either direction on my fence. It blooms profusely and hardly has any thorns.
|On May 7, 2013, Chrisoc Middletown, RI wrote:
Two years ago I planted 55 roses from this company. I ordered more (lost count) last year. No special care. All but one are thriving. Ordered another 33 this year. I was skeptical at first, but I've been growing roses for 40 years and I am convinced this is the best product on the market. Get them small and bareroot and they'll adjust to your garden conditions, unlike others that do well for a couple of years and then peter out. Haven't had to test their customer service as everything I've ordered has been delivered when expected and in perfect condition.
|On May 1, 2013, Citro Eden, MD wrote:
I couple of years ago I ordered 4 roses, one was suppose to be Lamarque. It had a blush tint, not the yellow it is suppose to have. I spent 2 years looking at pictures on the internet of white climbers, trying to figure out what it was. A Rosarian friend of mine finally ID'd it as Mme Alfred Carreire.
|On Apr 29, 2013, rosesnpots Virginia Beach, VA wrote:
Ordered 2 roses from Heirloom the other week. Both arrived in excellent condition (across the country to VA). They were quite large for band pot roses and had strong very full root system that filled the pot. This is not the first time I have ordered from Heirloom and with how these roses looked, it will not be my last (I just need a bigger yard).
|On Apr 15, 2013, ladysaiga Chesapeake, VA wrote:
I had a fabulous experience. I ordered six David Austin roses. They arrived impeccably packaged, healthy and beautiful and even quite leafed out.
|On Apr 5, 2013, 1audreyhepburn Hemet, CA wrote:
I have yet to order anything as I am worried about the heat in hemet california. I want to get Sharifa Asma for myself and my mom in time for Mother's Day. Her Garden has very hard dry dirt with no shade. I know she will need to buy good soil to plant it but will it thrive or die?
|On Nov 4, 2012, icebird28 Coppell, TX (Zone 8a) wrote:
Posted on September 4, 2012, updated November 4, 2012
On November 4th, 2012, icebird28 added the following:
I wanted to provide an update. I have a bud on one of the roses, they've continued to flourish in part sun on my patio and I have since re-potted them into 1 gallon pots. The Sterling Silver, which a lot of people complain is hard to grow, is doing excellent. The bud eyes on that one continue to sprout. They are tops on my list, would've ordered more from them but I'm impatient and a newbie to roses. Thanks Heirloom.
|On Jul 7, 2012, Gracye Warrenton, VA wrote:
I have bought two orders from Heirloom Roses, 1) 4 roses, and 2) 3 roses.
|On Jul 7, 2012, kndlovesroses Memphis, TN wrote:
Posted on July 7, 2012, updated July 7, 2012
On July 7th, 2012, kndlovesroses added the following:
I almost forgot. I also ordered and planted the Comtes de Champagne. It bloomed once and now has 3 additional buds. The first bud, although only 2 months old, was absolutely gorgeous. It's growing very nicely.
|On Jun 23, 2012, whitefragrance Fredericksburg, VA wrote:
I bought 10 roses from heirloom roses for the first time. I was nervous about the order but was elated on opening the box when it arrived. They were packed beautifully, were of very vigorous growth signs,very nice size all were more than 10 inches from soil level atleast or more and are now in my garden already flowering this very year and showing very nice growth.I will always buy from this company in the future as i have ordered roses from another online website but they lacked the vigor that this company roses had.Thanks a bunch for what you do!
|On May 12, 2012, samj530 Linda, CA wrote:
My initial review is a 5 out of 5! I ordered a David Austin 'Charlotte' rose for my grandmother as a Mother's Day gift. The order was placed after business hours via the website on 05/08/12. I didn't think the rose would make it to her on time, but to my surprise it arrived today, the day before Mother's Day. The order was processed, shipped & arrived all in 4 days! My Grammy called me to thank me, she said the plant itself is potted in a small black pot consistent with the pics on Heirloom Rose's site. The plant looks vigorous & was not wilted even though it has been in the high 80's the last couple of days.
|On May 3, 2012, vommarlowe Overland Park, KS wrote:
Posted on April 25, 2012, updated May 3, 2012
On April 25th, 2012, vommarlowe added the following:
I ordered eight more roses this winter (January). My order arrived exactly on time today. The roses look great--small, but healthy and strong.
Unfortunately, half my order (four of my eight roses) were not included. A packing slip indicated that they would ship in a 'couple weeks', which was disappointing, as I have already dug the holes and prepped the site. It's a very warm spring (92 already today), so I'm a little worried. I would have liked a note to warn me about the delay. I'll update when the other half of my order arrives.
On May 3rd, 2012, vommarlowe added the following:
All of my roses arrived! They were just shipped in different boxes--again beautifully packed, strong specimens with good leaves, healthy, moist soil.
A quick little update on last year's roses. As I mentioned, I'd ordered a couple of roses last spring/summer. As of now, Lady of the Myst is a solid four feet with many blooms. Jayne Austin is even more vigorous, a strong plant that keeps growing and growing and growing. I suspect it of planning world domination. Seriously, Jayne is a very large rose already--it's true what they say about the Austins, I think, that their sizes are based on English gardens and they will get quite a bit bigger in warmer climes. Despite the many bugs/insects in my area, these roses are in great shape.
|On Apr 14, 2012, weaselskin Durango, CO wrote:
The plants arrive healthy and well but small. They have not grown much or produced blooms in over 2 years. Other roses from other companies have done extremely well in our area. Summary about heirloom own root cuttings is they are small and stay small.
|On Nov 10, 2011, riceke Snellville, GA (Zone 7b) wrote:
Have ordered twice from them and plants arrived in excellent condition with good root structure and no diseased foliage.
|On Oct 13, 2011, Kandi7 Tekamah, NE wrote:
prompt shipping and healthy plants- smaller than what you expect when they initially arrive but they catch up quickly
|On Sep 5, 2011, glasspixel Herndon, VA (Zone 7a) wrote:
Placed a very small order of three miniature roses. They came rather promptly and in excellent condition. The prices were decent, and on the third day of the roses being planted, they're already exhibiting signs of new growth.
|On Aug 18, 2011, groMike Clover Hill, MD wrote:
I have ordered from them several times each time has been worse than the last. The plants have been ok - small and expensive - they have grown ok.
|On Aug 11, 2011, grownsk Star City, AR wrote:
I ordered 10 minis from Heirloom and all arrived in good condition. One died a couple of weeks later. I emailed the company and within the hour they had sent a response that they were sorry for my loss and will be mailing a replacement to me on Monday. Based on past reviews of this company I had mixed feelings but overall I must say that with this one order I am happy with the company and will remain happy so long as they keep their word and all the roses are true to name.
|On Jul 26, 2011, grapejuice Westfield, NY wrote:
I ordered from them for the first time last year. Had previously always planted grafted roses. As others mention, was very surprised at the small size of the plants received; ordered maybe 20? roses and a couple had black spot and a couple were pretty wilted. I called them and they were very helpful on the phone. Planted all of them and most grew fairly well last year. Roughly in a zone 6 area. This year one did not make it-climber Don Juan-might be because of where it is since it wasn't doing well last year, but the rest are doing very well. The ground cover roses-Carpet of Color and Peachy Creeper are growing like crazy-easily 3-4 feet wide each plant with many many flowers. All the roses are mulched but I admit to not doing anything else "special" to them over the winter. I'd recommend them and plan on ordering more.
|On Jul 25, 2011, phdler Homer, NY wrote:
This is the second time I've ordered from Heirloom roses. Last time I placed a small order. This year I ordered about a dozen roses from them. So far, with one exception, everything is as expected. Plants are small but roots seem healthy. I know from past experience that next year will either reinforce or negate my rating as the second year is a more accurate measure of how smaller own-root rose plants do. So far I've only lost one rose ordered from Heirloom last year (The impressionist). It was planted next to Night Owl which is thriving but Impressionist, for some unknown reason, was quite dead this spring. Both were protected for the winter as is my usual practice (z5), but we never did get to see Impressionist bloom.
|On Jul 9, 2011, LilyLover_UT Ogden, UT (Zone 5b) wrote:
I have been a long-time customer for over 15 years. I have 70 roses in my garden, all of which I bought from Heirloom. They are gorgeous, healthy plants.
|On Jul 7, 2011, claire25 Salisbury, MD wrote:
I will be doing business with this company again in the future. I have ordered from them twice and both times have been extremely pleased with the plants I received. To those who are put off by receiving small plants: the small roses I received from Heirloom this spring are now (midsummer) four feet tall. Surprisingly, they've all even bloomed. It's safe to say that I'm satisfied with my experience with this company! :)
|On Jun 17, 2011, butterflynymph West Jordan, UT wrote:
I ordered my roses May 23rd and received an email stating they had been shipped June 2nd. It's June 17th and no roses! I spent quite a bit and am pretty frustrated at this point, I'd heard so many great things about heirloomroses.com that I was excited to be getting such a great deal - roses are very expensive in my area. I really want my roses and just want a reply to my emails! I wish their customer service phone line was more flexible too and I could call on Saturday's. This feedback is neutral because I am still waiting for them to come through and hopeful everything will work out...
|On Jun 11, 2011, BudgieBoys West Linn, OR wrote:
I love to visit Heirloom Roses after running the dogs at nearby Champoeg State Park. In early May the display gardens weren't yet blooming, but I browsed the greenhouse and came away with 5 miniature roses and two hybrid teas. I don't expect the greenhouse staff to know every detail about the hundreds of roses available and appreciate the ample supply of reference books and catalogs on a nearby shelf. These make it easy to read up on the varieties that interest me the most. One of the great things about gardening is the opportunity for educating oneself and I always come away from my trips to Heirloom Roses feeling more knowledgeable about rose care and varieties. Can't wait to go back in late June when the display gardens should be in full bloom!
|On May 21, 2011, maggiemae1981 Congers, NY wrote:
My order was placed way back in February. The webpage clearly stated they would begin shipping in March. I then received an email they would not be shipping my items until 7 days after April 21st.
|On May 6, 2011, macmo Meridian, MS wrote:
So far so good! We received 4 different varieties as a gift, arrived in timely manner. Very small but very fresh and healthy looking plants. They have been in the yard for about 6 weeks now, growing slowly but still nice and healthy. I will probably order some more from this company for another part of the yard.
|On May 6, 2011, sweetjosephine (Zone 5a) wrote:
Roses are small, as I expected because they are not the commercial stuff sold at drug stores, but healthy and packaged well. Arrived when they were supposed to. The rest is up to my love.
|On May 2, 2011, MajiA Kenner, LA wrote:
Ordered 3 Own Root Roses from them and got them very fast, within a week or so. The plants were a little too small than what I expected, but they looked healthy. I potted them first and then transferred them to our rose bed. They appear to be doing fine till now and hope they prosper in our garden for years to come.
|On Apr 15, 2011, LucasCatChow Tulsa, OK wrote:
My order arrived at the date I had specified and the plants were the size I expected from many years of past dealings with them. They have always been small plants and if people haven't ordered from them before or are used to grafted roses they may be surprised. I have never had one fail, so I can't comment on customer service after the sale.
|On Apr 15, 2011, gremlin17 Jenkins, KY wrote:
There are times when you open a box and say boy did I get screwed, never in my 60 years have I felt it more today. Tiny rooted cuttings for 16.95 each. Upon calling to express my concern I was told we have thousands of satisfied customers,. I am not one of them!
|On Apr 9, 2011, mizar5 Merritt Island, FL (Zone 9b) wrote:
I just bought several antique roses by mail order from Heirloom Roses and am very pleased!
|On Apr 3, 2011, mjohnso6 Ridgefield, WA wrote:
When I entered the nursery today, I was totally ignored by the saleswoman. I spent about 20 minutes selecting some roses and brought them to the cash register. The saleswoman was still helping the people whom she had been with when I first entered the nursery. I failed to get the attention of the saleswoman, who did not acknowledge my presence in any way. After several minutes of standing in line to pay while she incessantly chatted away with the people in front of me, I couldn't stand being treated so rudely any longer, so I sat down what would have been my purchases and vacated the premises. I will never go back. Horrible, horrible service that even a teenaged cashier would have known better than to do.
On Apr 3, 2011, Heirloom Roses responded with:
"On Apr 15, 2011 9:17 AM, Heirloom Roses responded with:
We feel sickened that any one of our customers would have received such treatment and wish to make this matter correct if you will allow us to. Would you be so kind as to provide your contact phone number by email to [email protected] and reference this posting? Thank you. Heirloom Roses Management "