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|On Mar 23, 2020, entrope Fort Washington, MD wrote:
So far, I have purchased and received four roses from Heirloom. All four arrived healthy. The first two have been in the ground for about a year - a Darlow's Enigma to climb over my garage (eventually) and a Galway Bay. The Darlow has survived an attack by Japanese Beetles and lived to tell the tale, it is growing well enough - at least 6 inches taller than when it arrived and a good foot wider, with healthy foliage. Not a whole lot of blooming last summer, but I blame the beetles.
|On Mar 11, 2020, SugarCookie1 Clovis, CA wrote:
I have been gardening for decades. Heirloom Roses is my go-to place for healthy vigorous roses.
|On Oct 14, 2019, msjw Springfield, MO wrote:
I received the roses on time and packed wonderfully.
|On Aug 20, 2019, Bkwyrme Long Beach, CA wrote:
Just got the first 2 roses I've ordered from them. The plants look good and were very well packed--boxed in a sturdy box with section dividers to keep them fixed, plus covering on the pots; an elephant could've damaged them, but they were safe for 99% of postal travel.
On Aug 20, 2019, Heirloom Roses responded with:
"On Aug 21, 2019 8:37 AM, Heirloom Roses responded with:
Thank you so much! We loved to hear from our customers."
|On Jun 7, 2019, PlantTillPlantd Mount Pleasant, PA wrote:
I got the itch to purchase roses way later than I should have, so a lot of the good ones were already gone, but Heirloom Roses still had a nice selection for me to choose from. They even had some on sale so I ended up making two impulse purchases, two separate orders of multiple plants. I then came on here the next day to see their reviews, what I found left me nervous, and filled with buyers remorse, especially when my first order shipped on a friday and was set to arrive the following friday. I prepared myself for disappointment, but when the box arrived, I was pleasantly surprised. The plants were packaged excellently, not a leaf out of place, and hardly looked like they spent a week in a dark box. The plants themselves looked healthy and well grown. I can't wait to get my second order now, and I would gladly order again! The only complaint I can come up with, is they send a lot of emails offering current sales, they should take the less is more approach, it would be way more effective, but unsubscribing was a simple click. Thanks for the gorgeous plants!
On Jun 7, 2019, Heirloom Roses responded with:
"On Jun 14, 2019 10:51 AM, Heirloom Roses responded with:
Thank you so much!"
|On Apr 19, 2019, PANSWENDY Phoenix, AZ wrote:
I knew that my husband, not being the garden aficionado that I have always been, would be shocked by the way the roses would arrive (especially given the amount I spent on them,) so I had him watch the video on the Heirloom roses site regarding how the roses would arrive prior to their arrival. Any concerns he had at the sparse plants that arrived were completely alleviated this morning. We put them in the ground in well-prepared soil after the sun went down last night. He was up early and inspecting his investment first thing. He was amazed. Even prior to the sun coming up, every rose was already sprouting lovely leaves. Having learned to garden at my mother's knee and landscaping four different homes in my life, I know that quality counts. The plants left Oregon Monday afternoon and arrived Thursday afternoon. They were carefully packaged, in one gallon containers, wrapped in plastic to maintain some humidity, 12"-14" tall and having at least four stalks on each one. I ordered Peace, Stainless Steel, Frau Karl Druschki, Cloud 9, Eternal Flame and Majestic. The customer service folks were very helpful in assisting me in selecting my plants and providing direction for planting. At this point I am incredibly impressed with every aspect of my experience with Heirloom Roses. Will update if this changes.
|On Mar 28, 2019, olga5775 South Jordan, UT wrote:
I can't be more happy with roses from Heirloom roses. Also their customer service is top notch. I ordered from them twice and their roses are healthy and true to names. I received my rose in the morning today and wow I am impressed again.
|On Jul 27, 2018, MrDinglepopples Ann Arbor, MI wrote:
To me Heirloom is the Tiffanys of online rose nurseries. I have never had a bad experience with their roses and their searchable database of roses is invaluable in selecting the right rose for your particular ecosystem.
|On Mar 29, 2018, Scooty Peterborough,
United States wrote:
Posted on March 27, 2018, updated March 29, 2018
On March 27th, 2018, Scooty added the following:
One correction: I did not pay shipping charges, the three roses cost $123,-
On March 27th, 2018, Scooty added the following:
One cane is pathetic!
You give the standard response. Too bad I cannot insert the picture for all gardeners to see what I'm talking about.
On March 29th, 2018, Scooty changed the rating from negative to positive and added the following:
Mr. Hanna just called. He had seen the picture and read the correspondence and offered to replace the one stem rose as soon as one will be available in their greenhouse.
As the roses will be planted as a threesome, this will give the bushes an even structure.
Herewith I change my rating to positive, as the complaint has been solved to my satisfaction .
On Mar 29, 2018, Heirloom Roses responded with:
"On Mar 27, 2018 1:51 PM, Heirloom Roses responded with:
On Mar 27, 2018 2:33 PM, Heirloom Roses added:
Please contact us at 800-820-0465. Thank you."
|On Jan 19, 2018, guycomet Vancouver, WA wrote:
I first visited Heirloom Roses when my parents moved to Vancouver , Washington and I decided to dig them a large rose garden. Once there , I bought quite a few rose plants . About 15 to 20. They grew surprisingly well from very small plants.
|On Jun 21, 2017, chancremechanic Wartrace, TN (Zone 7a) wrote:
Just received my two climbing roses from Heirloom Roses. The plants were well-packaged, healthy and ready for planting (already in the ground in fact). While the plants may be slightly pricey, I was satisfied that they met the standards that quality roses must have, and I felt it was a fair exchange. I will update in the future the progress of my roses.
|On May 3, 2017, b_schr Wayne, NE (Zone 4b) wrote:
Have ordered several times from Heirloom. I have always been satisfied with their packing, shipping and quality. The prices are a bit intimidating, but I figure I get what I pay for. And until that changes for the worse, I will continue ordering, probably sparingly. I appreciate what I get always.
|On Jan 17, 2017, AZOrganicGarden Phoenix, AZ wrote:
Posted on March 16, 2016, updated January 17, 2017
On January 17th, 2017, AZOrganicGarden added the following:
Update to previous post - am very pleased that all of the roses from Heirloom that I originally commented on are doing very well in their first year, having sailed through our "summer horribulus", which included a couple of 122F days! I was impressed enough to order several more rugosas in late summer - in retrospect not the brightest thing to do in my climate, although all but one did manage to make it. The one that didn't was cheerfully replaced by the kind folks at Heirloom.
I have also just received a "Louise Odier" from Heirloom as a gift from a family member. She arrived looking like a very healthy dormant plant and is already starting to show signs of growth. I have a couple of more on order from them as well - "Earth Angel" and "Louise Clements" and can't wait for their arrival!
On Jan 17, 2017, Heirloom Roses responded with:
"On Mar 16, 2016 2:13 PM, Heirloom Roses responded with:
Thank you so much! We hope you enjoy your beautiful blooms. Don't hesitate to contact us if we can assist you further."
|On Jun 3, 2016, Pattyw5 La Salle, IL wrote:
I just received my one gallon Cloud 10 yesterday. While I have been somewhat unhappy with the health of the band size in the past. This gallon size was in excellent condition. I'm extremely happy with my purchase.
|On Jun 1, 2016, hswargo Coudersport, PA wrote:
I ordered many roses from this company five years ago, they have varieties that are extremely hard, if not impossible to find.
|On Mar 19, 2016, Pistil Lake Stevens, WA (Zone 8a) wrote:
Top quality rose, perfect packing, reasonable price.
|On Jan 30, 2016, jdlcav Huntsville, AL wrote:
I ordered gallon-sized roses from this company a couple of months ago. The company's shipping was prompt and the packaging was very good. The roses are nice-looking own-root roses. The roses are doing just fine so far. I called customer service to ask a question and got an immediate response. I intend to do business with this company again and recommend them without qualification.
On Jan 30, 2016, Heirloom Roses responded with:
"On Mar 16, 2016 2:14 PM, Heirloom Roses responded with:
Thank you! We are glad we have been able to assist you and look forward to hearing about how your roses perform."
|On Sep 14, 2015, OldPumpkin North Smithfield, RI wrote:
Posted on September 10, 2015, updated September 14, 2015
On September 14th, 2015, OldPumpkin changed the rating from neutral to positive and added the following:
A company rep called today and we solved the problem !!! Thank you Heritage roses .
|On Aug 8, 2015, CKW Leola, PA wrote:
My roses, Great Maidens Blush and Mme Alfred Carrie were received in excellent shape. I had to call to establish which one was which, but only because the tags had slipped below the soil level and I couldn't find them at first. The woman in customer service was very nice and helped me decide which of the two positions I was considering would be best for which rose. I planted both roses last week, following the instructions carefully and then left for the shore. When I returned a week later Great Maiden's Blush had new growth and buds. Mme also seems to be in excellent shape but not yet pushing new growth. I am thrilled to have these new roses in the ground in August and am looking forward to lots of flowers next spring.
|On Jun 19, 2015, BlackEarthSquid Black Earth, WI wrote:
Posted on June 5, 2015, updated June 19, 2015
On June 19th, 2015, BlackEarthSquid changed the rating from negative to positive and added the following:
I received a nice email from Heirloom Roses saying the previous email had been a misunderstanding, and they offered to replace the plant after all. It was very polite and the customer service team was helpful. If this plant is as vigorous as the other three I have bought from them my experience will be very positive indeed. Thanks Linda at Heirloom for helping me, and we very much appreciate the concern.
On Jun 19, 2015, Heirloom Roses responded with:
"On Jun 5, 2015 5:59 AM, Heirloom Roses responded with:
Thank you for your feedback, we are very sorry that we did not meet your expectations.
|On Jun 11, 2015, Marigold33 WHITESTONE, NY wrote:
Iv'e bought from Heirloom before, it took more time establish due to the smaller size, but most of the plants flourished. Now with the option of having gallon size own roots, and having just purchased one, I'm impressed. It's worth the price to have such a nice size and healthy own root rose. I will be ordering more often, I love the new size options! Thank you Heirloom for on time delivery, good customer service and sending a healthy plant! I must mention, the plant I received is called The Magician. It's spectacular and a show stopper! I planted two of them in my mother's garden years ago, now I finally have one in my garden!
|On May 27, 2015, stormcloud Yonkers, NY wrote:
Posted on May 15, 2015, updated May 27, 2015
On May 27th, 2015, stormcloud changed the rating from negative to positive and added the following:
AMAZING...I saw the guarantee Heirloom offers on an email from the company so i decided to call about my dead rose !
Wel,, was I in for a shock...they did not have the same rose bush available but kindly offered me a credit or substitute. She was so very helpful and pleasant and the rose is already on the way !
WOW I highly recommend this company under its new ownership..
On May 27, 2015, Heirloom Roses responded with:
"On Jun 5, 2015 6:03 AM, Heirloom Roses responded with:
Thank you! We are pleased that we were able to replace this for you."
|On May 12, 2015, southerncottage Watkinsville, GA wrote:
I have ordered a couple of roses from Heirloom Roses, and the plants are always healthy. My husband did order me one around Christmas, and it died, Heirloom was quick to issue a gift certificate to replace it when it gets back in stock. I like that you can order 1 rose at any time without inflated shipping cost. This is still more economical than buying local, and you get a much healthier plant. This could a drawback for me at times because I could order 4 roses from somewhere else with shipping for about $80. They also discontinued several varieties that I had on my wish list which made me sad. They have a nice website with beautiful pictures that is easy to navigate which is helpful. Anytime though that I want beautiful healthy roses, I know Ican count on Heirloom Roses.
|On Oct 4, 2014, lunaazul Richmond, CA wrote:
This is the way all companies should be. I called asking about a rose that was out of stock and spoke to Linda, an order specialist. She was helpful and professional and told me that she would check with the growers about availability. Within a couple of hours she responded via email, and although the rose I was interested in was unavailable, she offered a good substitute. I placed an order based on the recommendation and received a confirmation when the order was shipped. Both roses arrived at the time expected, were packed well and were healthy. This was good old fashioned gold standard customer service and I won't hesitate to return to Heirloom Roses.
|On Aug 8, 2014, OldChurchEggery Mechanicsville, VA wrote:
Posted on November 30, 2012, updated August 8, 2014
On November 30th, 2012, OldChurchEggery added the following:
Earlier this fall I ordered two miniature roses and one climbing rose, Devoniensis. The two miniature roses were a gift for my brother's wife and the Devoniensis is to ramble along the picket fence we built this year. Since fall is more of a rest period for plants, the climber hasn't grown any but is settled into its spot for next spring. The miniature roses I potted up and gave to my sister-in-law who was thrilled. They have an extremely steep front yard and she doesn't want to landscape until they can do some berms or some other serious earthwork, so she thought having two little roses she could easily move around would be perfect. I also ordered some of the metal plant tags you twist onto a branch and have been happy with those as well. Now I can tell what's in my garden after my toddler makes off with the tags I stuck in the ground!
On August 8th, 2014, OldChurchEggery added the following:
I am so happy with the way my roses have flourished and in one case rebounded from apparent death. The original two roses I purchased, Rosa Mundi and Apothecary Rose, bloomed in spades this year! I've not been the best pruner so they look leggy, but I wanted to get the rose hips to mature. It's okay with me because my garden is more cottage style than formal. The Climbing Devoniensis is now a beautiful addition to my picket fence and rewarded me with some amazingly fragrant flowers this May. I can't express just how glad I am to have bought own-root roses because the Devoniensis totally DIED down to the ground for reasons unknown just a few weeks after I planted it. I highly suspect my husband accidentally spilled gasoline or something while doing lawn chores. I left the blackened remains in place thinking "Maybe there's life in the roots" and sure enough, there was! In spring of last year it made a comeback with three new shoots. One was nipped off by a rabbit but the other two are now probably 6 or 7 feet long and had just the prettiest flowers on them. I ordered three other roses from Heirloom last fall- Evelyn, Glamis Castle, and Ginger Syllabub, the last of which is a climber for my new trellis. All three had a few flowers on them this spring so I got to enjoy a little early taste of what's to come. I purchased an "Oh My!" for my aunt, which was shipped in May or so. She has it in a large pot until the soil settles around their house and told me it has about tripled in size and even had flowers on it.
|On Aug 6, 2014, MaryMaryQCon Anacortes, WA wrote:
After seeing some of the previous comments for Heirloom, I was hesitant to order. Then I saw that ALL mail order nurseries seem to have at least a few such comments so I took the plunge. In July, ordered 8 roses I've been craving but haven't found locally. Arrived pretty timely & excellently packed. Plants were small, yes, but not twigs. All were healthy & happy. Root systems were tight & definitely ready to come out of their little pots.. Re-potted into 4 gal. pots to grow out, put 4 in my greenhouse (live in Puget Sound area, cool summers) & set out 4 into my rose garden to try outdoor care. Three weeks later, all 8 show new growth & half have buds already. Three cheers for Heirloom!
|On Jun 23, 2014, ray47 Stottville, NY wrote:
Ordered Austin rose Hyde Hall (to fill large hole in part sun/part shade spot) on June 12, 2014--arrived June 16. Rose was loosely rooted in damp peat and held together in a plastic bag. It was leafed out; no sign of disease. Dug hole and planted rose upon receipt. June 23, 2014, new leaf growth, didn't droop even though peat fell away when planted. Went through their online catalog made list of future purchases.
|On Jun 23, 2014, KarenCambridge Cambridge, MA wrote:
My comments don't relate to the roses I received, but to the shipping. The roses were shipped very quickly, and I very much appreciated the fact that they were shipped at the beginning of the week (so they weren't sitting around over a weekend). Most of all, though, I have to comment on the packaging. I have NEVER seen such wonderful packaging for mail-order plants. Plastic surrounded the pots so soil didn't spill out, and a cardboard insert ingeniously kept the pots/plants in place within the shipping container. I am very impressed, and I'll be ordering more.
|On Jun 10, 2014, sunshimmer Shamokin, PA (Zone 6b) wrote:
I ordered an everblooming climbing Cecile Brunner from them last spring. It arrived healthy and undamaged. Packaging was done really well. I planted it right away and watched it grow. By the end of the summer, I noticed it had only grown about 12-18 inches high and looked more bush-like, but I thought maybe it needed more time to settle in. Well, this winter was a very harsh one in our climate and we had crazy spring temps too that went from below freezing to the mid 70's all in one day. This happened most of early spring. I kept watching the plant and it appeared that all the previous years growth had died and it was resprouting from the roots but more in a bush form again. In the meantime, I ordered another of the exact same kind for this spring to plant in a different place along my fence line. (trying to cover a 40ft section of chainlink) It arrived healthy and undamaged as well. I contacted Heirloom about the plant from last year looking like a bush form and the dieback and that I really needed the climber for the fence. I also sent them pics. They not only replaced the original one with another, but they also sent me another one for the one I ordered this spring just in case it isn't the climbing one. They told me to keep the ones they originally sent and sent me 2 more of the everblooming climbing Cecile Brunner which both arrived healthy and doing wonderfully in the ground. These new ones do look slightly different than the ones they originally sent me as these look like they do have canes at the base instead of a trunk and then a vase-like bush. I can't speak enough about how polite and prompt they were with addressing my situation and apologizing for any mix-ups. I can easily see how it could've happened. It would be VERY difficult to tell them apart if not almost impossible if they weren't labelled right away or improperly labelled. I will definitely be doing business with them again just because of their great customer service and how beautiful and healthy the plants are.
|On Jun 2, 2014, itsmesue Canton, IL (Zone 5b) wrote:
I ordered two "Midnight Blue" shrub roses.
|On May 30, 2014, KJWThack East Lansdowne, PA wrote:
Posted on May 9, 2014, updated May 30, 2014
On May 30th, 2014, KJWThack added the following:
Just updating to say that the bands I received at the beginning of this month have already at least doubled in size and have buds already. One has already bloomed - gorgeous! I am ordering 3 more bands today because they have 3 that I was looking for in stock now that they didn't have when I ordered earlier this month. Can't wait to get them!
|On Apr 25, 2014, Sockcranker Felida, WA wrote:
Heirloom roses provides beautiful roses and terrific customer service!
|On Apr 17, 2014, missnatural East Hartford, CT wrote:
After reading the recent comments on this page, I was sort of expecting my new rose (a birthday present for a family member) to come in a 1-gallon pot, but no matter. I've been a customer of Heirloom Roses for years, and have come to appreciate the 3-inch pots that their roses have always come in. My new "Heart O Gold" rose was in transit for over 5 days, but arrived healthy and perky a few days ago. It hasn't gone in the ground yet, but endured 1/2 inch of unexpected snow night before last, sitting on my deck, and came through with flying colors. I expect that once it is planted, it will do as well as the other 7 Heirloom Roses I have, and be wonderful. Unless Ben does something terrible in the new management of the company (which I doubt will happen), I shall remain a loyal customer.
|On Apr 10, 2014, bbbuild Port Orchard, WA wrote:
I just made my first purchase from Heirloom Roses last week. I received my order today and am very happy with the condition of the David Austin rose I ordered. It was perfectly packaged and a healthy looking. From the low prices I was expecting a tiny plant in a baggie. Instead I got a 10", potted, leafed out plant. I will definitely order again from this company in the future.
|On Mar 26, 2014, NoCamoview Mountain View, CA wrote:
I ordered 8 own-root roses from Heirloom Roses a little over a week ago. In the process, I realized I over-ordered my pinks and needed to switch out a rose for a peach. Since I had not received the shipping detail yet I called and asked for them to swap out a rose for me. They were in the process of changing out their ordering system and said they would take note and confirm the swap. Well low and behold I got the order and I got the beautiful Kathryn Morley instead of the Alchemist, which I had wanted swapped in for the KM. Shoot. I sent an email telling them about the mistake and they promised to send me the Alchemist to make up for it. Today, I got a healthy Alchemist and I am thrilled to say the other eight are growing fast and furious. I would order from HR again and again and it seems Mr. Hanna and his team are serious business people running a stellar company. Congratulations, seems a lot of work has been put into the new purchase.
|On Feb 2, 2014, sheepwrecked Lake Lynn, PA (Zone 6a) wrote:
Posted on January 25, 2014, updated February 2, 2014
On February 2nd, 2014, sheepwrecked changed the rating from negative to positive and added the following:
Ben Hanna talked to me by phone and told me he had recently bought the business "Heirloom Roses". This spring he will start selling his roses in 1 gallon pots like Chamblee's and several other growers do, so there won't be any more barely rooted cuttings going out.
Even though he was not the owner when I had my problems with the 3 incorrect varieties sent to me, and even though, as I said in my first note it was not a current problem, he has insisted on sending correctly identified replacements when the weather permits this spring. He is going to grow them out in the greenhouse and doublecheck they are the correct varieties.
He would not accept any payment, even for shipping. I feel this is very generous from a person who was not responsible for my problems. It looks like Heirloom Roses will be operating under a much improved business model, and I expect I will return as a customer.
On Feb 2, 2014, Heirloom Roses responded with:
"On Jan 27, 2014 4:39 PM, Heirloom Roses responded with:
|On Jul 30, 2013, googoo North Aurora, IL wrote:
Posted on July 25, 2013, updated July 30, 2013
On July 30th, 2013, googoo added the following:
My 3 roses were shipped in medium-flat-rate box, with room for a 4th one. If I had known it, I could had ordered 1 more, save on shipping cost that way. The packing is excellent. I grow own-root bands in pots and 4 hours of morning sun until they become 2-gallon root-ball, then plant the entire root-ball at least 3" below ground, I haven't lost any own-roots that way for my zone 5a winter.
|On Jun 13, 2013, GreeneLady Oak Island, NC (Zone 8a) wrote:
Posted on March 25, 2009, updated June 13, 2013
On June 13th, 2013, GreeneLady added the following:
I have to add, after 5 years, all the roses I purchased from Heirloom became the stars of my garden. The Super Dorothy roses have completely covered a trellis, and with the spring bloom, it looks like it is dripping with pink grapes from the distance.
The fact that they are on their own root system and not grafted really seems to have a big impact on the health of the plant, and they aren't prone to suckering like grafted plants are.
Big props to this company. Don't let the fact that the plants are shipped small scare you. For the long run, Heirloom Roses provide the best product.
|On Jun 5, 2013, virbar Paige, TX wrote:
I have ordered dozens of times from Heirloom over the past 5 years. I am delighted with their wide variety of roses. I can only remember 1 time when I received a rose that was struggling after the trip from Oregon to Texas. I called to notify them and they offered to ship a replacement immediately. I suggested we wait a few days to see if it regained its health, but they shipped a replacement anyway. Regarding roses that weren't available for shipment at the time I ordered them, I have always received them either by the due date or before. Yes, the roses are small, but I have found that they are healthy and grow very fast. If I can't plant them immediately, I step them up to a larger pot until I can get them in the ground. I do always wait 3-5 days to plant them so they can adjust to the trip and climate change before they go into the ground. As soon as they arrive I dunk the