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Comments regarding Heirloom Roses

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198 positives
27 neutrals
48 negatives

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RatingAuthorContent
Negative Cottage_Rose
(15 reviews)
On Nov 11, 2004, Cottage_Rose Cedar Springs, MI (Zone 5b) wrote:

I purchased 1 rose from Heirloom because I couldn't find it else where and it was the tiniest, sickliest rose I have ever seen. Its was barely bigger than a newly rooted cutting. I babied it but it never thrived and I finally pitched it. Never the less Heirloom did refund me for the rose upon my request. I have heard many people complain about their small roses plus I think their prices are too high, especially for what you are getting. I won't order from them again but at least they gave me a refund.

Negative branka
(2 reviews)
On Aug 15, 2004, branka Hobart, IN (Zone 5a) wrote:

Note: This company is also affiliated with climbingroses.com

I recently ordered one rambling rose from them. I paid $14.95 plus shipping, the bill was a little over $22.00. I recieved a small rooted cutting. It has two or three twigs on it and maybe 10 leaves, that's it. The only good thing about it is that it is green. I can't find anywhere on the website that states that a buyer will only recieve a small rooted cutting. It says the roses are potted and greenhouse grown which made me think that I would be getting a decent sized rose bush. I will never buy from this company again.

Negative Deoliver
(1 review)
On Jun 9, 2004, Deoliver Saugerties, NY wrote:

Ordered 16 roses from this company. They arrived very late (I ordered Jan 1), and I live in zone 5 - so they needed to be planted early to get established. They were "twigs" but not even healthy ones - 2 were DOA, 4 more were dried out looking, and the rest did not have developed root systems. I have received bands before, but never anything this tiny. They will never make it through the winter here - if they last that long.

Emailed them with a complaint - and received no response.
Then called to protest, and was told to "put them in the mail" and return.

I posted photos of what I received to and online rose group - and those who have ordered from them in the past agreed that these were extraordinarily puny.

On the other hand - I also ordered from Chamblees, Ashdown and Michael's. Got healthy plants (the ones from Ashdown were huge) with root systems, and they are happily developing in my garden.

Heirloom is also very expensive for what you get (or don't get). For the same price or cheaper you can get well-grown own-roots or bareroots, or 1, 2 and 3 gallon potted plants from other suppliers.

I realize that other folks posting here have had good experiences - but mine was more than negative - it was awful. Would suggest that if you live in zone 5 or above - don't ever order from them unless you plan to have twigs that you will baby for the next three or four years, if they survive.

Dee

Negative justme277
(3 reviews)
On Jun 4, 2003, justme277 wrote:

I am mad about roses!!!!!I have 140 bushes in my Garden and I show them for fun.I bought 2 roses from this company and I have never seen anything sooo tiny. By the end of the season they had grown, as others have said, and they did bloom but only one decided to come back this spring , the other was the only one of 140 that I lost over the winter. As someone else said their web site isn't very user friendly for problems like this...so I cut my loss, but use caution when you order and realize when you get these plants they are little sticks...don't expect instant roses.They do have some choices you won't find anywhere else which is nice when you have as many bushes as I do, but I am not impressed enough to re order from this company

Negative lalonde
(1 review)
On Jan 31, 2003, lalonde wrote:

Bought several plants from Heirloom, and only 2 survived. The plants they ship are incredibly small, and their prices are high. I can get very well established,healthy, own-root roses from Chamblee's for half the price. Over the past 2 years I have ordered over 30 roses from Chamblee's and they are all performing beautifully in my garden. I decided a while back that I will no longer order from Heirloom Roses.

Negative JeriJennings
(2 reviews)
On Dec 29, 2002, JeriJennings wrote:

We no longer order from Heirloom. Of the dozen or more plants ordered from them, (over a period of 2-3 years) more than half of them were mis-labelled -- and they were not cooperative about making good on their errors. Jeri Jennings, Ventura Co, SoCalif.

Negative doctorg
(2 reviews)
On Jan 1, 2002, doctorg wrote:

Thanks for you site, which I find very informative. I am another of those not pleased with the above. They actually sold me a bare root PEACH TREE instead of a rose I ordered! Has grown great, but...

Negative douglascampb
(1 review)
On Jul 1, 2000, douglascampb wrote:

I ordered from Heirloom in Spring 1999. I was completing a bed for a friend. I also ordered from Antique Rose Emporium, who I've bought numerous plants from since 1990. I was appalled by Heirloom's stock. While the plants were clean and well-grown, they were completely small! Compared to the two-year plants from ARE, they were an embarrassment. My friend wanted to know why I had gotten taken. I called an complained to Heirloom and was directed back to their statement in their catalogue that states that they ship smaller plants. While I admit that they forewarned me, I will also say that I never thought about reading their statement as I've been ordering roses from ARE and Vintage and some other vendors for over 12years and I have never been presented with stock that costs the same, but is so completely out of whack with the marketplace. I certainly would urge anyone to order from another vendor because FOR THE SAME AMOUNT OF MONEY you'll get plants TWICE AS BIG. Again, I am appalled at Heirloom and am surprised that they've been able to survive so long while offering so clearly an inferior product. Buyer Beware!

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