Comments regarding Violet Barn (Rob's Min-O-Lets)Click here to return to Violet Barn (Rob's Min-O-Lets)'s listing.
|On Aug 26, 2017, Emilyhelene Farmington, NY wrote:
I stumbled upon this page and I have to add my experience. I live in Rochester NY and as a houseplant collector, I was excited to learn that The Volet Barn was within 35 minutes of my home. Their website stated that they welcomed customers to visit their shop, so I was bery excited to go. As I walked in I was extremely impressed by what I saw, such beautiful plants, I saw several varieties right away that I knew I would want to purchase. . Both the owner and his wife were visible in the shop but I was not greeted. As I looked around I saw many many beautiful violets most of them with signs that said "Not for sale, do not ask." Being that I understood that most of their business was mail order I did not ask about purchasing any of the violets with those signs, however since there were several different species that I was interested in purchasing that did have those signs I did ask the owners wife a question about possibly coming back when they had more of them in stock or have propogated others. I was responded to with an eye roll and was told that they were not for sale, which I knew because of the many many signs saying so on almost every plant in the shop. I tried explaining that I was inquiring about purchasing plants in the future when they had more of the varieties I was interested in. I was treated with condesencion and it was made very clear that, although their website says otherwise, customers in fact were not welcome. It was one of the worst customer service experiences I have ever had. I love visiting local garden centers and I spend good amount of money buying new plants for my home greenhouse. I have always had good experiences with other local vendors. My advice to anyone that lives nearby The Violet Barn is do not visit there expecting to feel welcome as a customer. Be prepared to be treated as if you know nothing, even if you are a plant expert and order online if absolutely necessary to purchase from them. As for myself I will a NEVER return to, and NEVER purchase anything from that establishment, I prefer to spend my hard earned money supporting other local businesses that actually know how to treat people with kindness and care.
|On Jun 5, 2017, claire25 Salisbury, MD wrote:
I love this company. Everything I receive from them is in beautiful shape when it arrives in its lovingly packed box, and I appreciate how dedicated they are with keeping their website updated. It's great to get the plant you want, when you want. Also I'd like to mention the Ma's series of African violets that are hybridized by the co-owner of the company. They are beautiful, beautiful plants.
|On Apr 23, 2017, Mollymoosmom Wolf Trap, VA wrote:
I just received an order of african violets and streps. I am very pleased with the quality of the plants and am frankly amazed at how well they are packed. Not one leaf damaged and no loose soil! I highly recommend The Violet Barn. Not only are their own hybrids beautiful, but they have the best names!
|On Jan 28, 2017, jeanettie Louisville, KY wrote:
The guy is just rude and a jerk. The experiences that I bought violets and their were no conflicts with the order or the violet dying I had no problem. I've ordered from him about 4 times. The first time was my fault for assuming his website connected the information from my reviews to my order. So I let that go, because it was my fault for assuming. But he was indifferent when I had to deal with him. Talking down to me like I'm supposed to know how he organizes orders on his end of the business. Now one of my plants I got for christmas died and I asked him if there was a way to replace it . It wasn't so much his solution that he offered but yet again. He talks down to you like I'm supposed to have known. Guaranteed only applies if you use the 35.00 express shipping option. And then he infers that I overpotted it and killed it. " Looks like was repotted in a 4 or 5" pot? In any event," then he begrudgingly talks about if I order again in the next year and they have a spare he'll send it to me. I wanted to tell him to F- off.
|On Jan 18, 2017, cluelessnTN Oak Ridge, TN wrote:
New to unusual Gesneriads (plus some of their other goodies like Hoya.) Paid extra for the overnight shipping, didn't understand that meant someone would need to sign to accept. Called the company, Rob reassured me their plants are packed to survive overseas shipping. Picked up my six babies from the post office, THEY WERE PACKED TO SURVIVE A TRIP TO MARS. Emailed him all's well, received a confirmation email. Very pleased, healthy beautiful babies, I'll be ordering from them again : ))))
|On Mar 10, 2016, methodan Falls Church, VA wrote:
My order arrived yesterday. As always, the plants were remarkably well-packed. They arrived in perfect condition. Almost half were in bud. That's pretty good considering that these are small, affordable plants in pots the size of dixie cups.
|On Mar 10, 2016, violetbarn Naples, NY wrote:
We've never done this, but have to respond to the last review and 'fill in' the missing details. No such statement is made on our 'facebook' page (orders cannot be placed via this page). We do guarantee safe delivery in winter (her order was early March) only by EXPRESS (overnite) mail. This is stated on the first page of shopping cart (large purple box, bold capital letters), as well as a minimum of 4 other times during the ordering process. Our email confirmation of orders (should customer change their mind before we ship) and also clearly states this as well as in our 'terms and conditions' and 'shipping' pages among others. This customer chose PRIORITY (2-3 day) mail, which is $20 less costly, but also is more risky--these are perishable plants and it is winter. We ship in excess of 2,000 orders during winter months, and more than half of these customers willingly take the risk with priority mail in order to save money, most all without incident. However, it is their risk and their money to spend. If WE are to bear the risk, we will only do this when shipped by the safest means available--express mail. Yes, we don't want this customer's business--she is asking for something we cannot provide. The phone conversation was ended only after she had already made a number of threats...among them her review below and the chargeback to our account that we expect to see soon. P.S. We begin guaranteeing safe delivery via ALL means (including priority mail) to all areas, beginning April 15, for those wanting to save money on shipping and still have our guarantee.
|On Mar 7, 2016, Linnie_T Cleveland, GA wrote:
These violets are guaranteed on the Violet Barn Facebook page. Not true. Mine arrived dead and Rob refused to replace. Further more upon contacting Rob and explaining that I intended to dispute the sale with my credit card company he proceeded to yell in my ear "GO AHEAD, I DONT NEEDTHE BUSINESS ANY WAY". And promptly hung up the phone. I love plants but you can find yours at a local dealer or Amazon with far better results.
|On Dec 5, 2015, aimeej Albuquerque, NM wrote:
This comment is in response to the previous one. I have ordered plants from the Violet Barn for years and have grown African violets for a lot longer. The pictures are to let the buyer know what the flowers will look like WHEN they bloom. African violets are sensitive plants which take a long time to acclimate and to reach maturity and are easily damaged in shipping. To assume that you can purchase a full grown, blooming plant for the price that The Violet Barn offers is naive and unrealistic. The Violet Barn ships beautiful, young plants that will reach maturity and bloom beautifully in time. Patience is required. If you have none I would suggest you buy the plants locally and educate yourself. I have NEVER had bad luck with the plants from the Violet Barn. An I highly recommend them.
|On Dec 3, 2015, xmahini Berkeley, CA wrote:
|On Sep 17, 2015, BrisbaneAnne Brisbane, CA (Zone 10b) wrote:
I ordered 11 plants, mostly Sinningia and Streptocarpus from Violet Barn. They arrived in in perfect condition. The packaging was impressive. Plants all look healthy. I have zero complaint about the whole experience. Very happy.
|On Jun 16, 2015, OakKeeper Owensburg, IN wrote:
I ordered both the standard African Violet special and the mini African Violet special. I was very pleased with both orders. I received the plants the following week after ordering, which is pretty good considering I have an order in with another company and am still waiting after two weeks.
|On May 27, 2015, EaglesSparrow Allentown, PA wrote:
Ordered 5 small plants from the Violet Garden in early May 2015. While 4 of the plants arrived in good condition, one, the Sinningia Bright Eyes - ($10.00), was OVER-packed and "mashed" due to the ridiculous over-packing.
|On May 1, 2015, sss56 Gastonia, NC (Zone 7b) wrote:
This was my first purchase from Violet Barn and I was very pleased. I ordered 17 Streptocarpus and 1 Kohleria. Everything was received quickly and came very well packaged. Plants look very healthy and several had blooms. I will definitely order from the Violet Barn again.
|On Mar 24, 2015, deepbluesea Boston, MA wrote:
Ordered over 20 plants totaling about 160 from them. All plants packaged beautifully and individually wrapped. Every plant felt like a Christmas presents! =D Everyone of them came in prefect shape, not a single bent leaf! This is shipped in MARCH! I will definitely buy from them again!
|On Dec 26, 2014, markrs San Carlos, CA (Zone 10a) wrote:
I had a very positive experience with the Violet Barn, even though there was one small understandable mistake. I ordered 7 Petrocosmeas. I received 6 beautiful Petrocosmeas and one Begonia. It was clear the Begonia was an honest mistake--it had a name similar to one of the Petrocosmeas. Oh well. I emailed the Violet Barn, and literally within minutes Rob explained and corrected the problem, refunding some of my money. The net result is that I received 6 Petrocosmeas and 1 free Begonia--also a cool species that I did not have.
|On Oct 17, 2014, lengle Kansas City, MO wrote:
I was a first time buyer a couple of weeks ago. I ordered (2) violets.
|On Aug 18, 2014, itsmesue Canton, IL (Zone 5b) wrote:
My order arrived today. The violets were nice plants.
|On Aug 11, 2014, krauskg Peacham, VT (Zone 4b) wrote:
Posted on October 11, 2009, updated August 11, 2014
On August 11th, 2014, krauskg added the following:
I received another six streps in April, again small plants but all of them are now blooming beautifully.
Demand must really outstrip supply, because many cultivars disappear from their website for a while, only to resurface. I can understand the demand; the plants they send are wonderful.
|On Jul 20, 2014, mrsplum Seattle, WA wrote:
About 6 weeks ago, I placed an online order for 6 standard African violets with The Violet Barn. Everything I wanted was in stock and arrived on time. Great packaging and reasonable shipping. This is the second time this happy customer has ordered from Violet Barn.
|On Feb 19, 2014, Ever_Blooming Camden, ME wrote:
Wow!! I can't believe how beautifully packaged the plants were, and how high the quality. I would have to guess this is a labor of love. I ordered 13 miniature plants, including Sinningias, Euonymus japonicus, Hedera and mini violets. The box was very carefully packed in layers of insulation, the soil was kept in the pots with an ingenious plastic arrangement, and the small pots were then stabilized within a paper tube. These plants arrived in perfect condition in mid-winter here in (very cold and snowy) Maine. I am extremely impressed, and grateful for the beautiful plants.
|On Dec 27, 2013, dlprost Williamsburg, PA wrote:
Just received my second plant order from Robs since fall. Great service, super fast shipping, and beautiful plants that were carefully packaged. The ones I bought in the fall are all in bloom, warming up the Pennsylvania winter. My favorite plant is strep Bristols Nightfall. I will certainly be back for more.
|On Aug 16, 2013, jglaze Hillsboro, OH wrote:
Placed an order on Monday, late in the day. The order arrived on Thursday morning. Packaging was extremely well done - each plant had a plastic collar rubber-banded to the pot to contain the soil and had a plastic identification stake included, then wrapped in paper and stapled at either end. The plants were surrounded by insulation and placed inside a cardboard box with air pillows protecting them from all sides. Accompanying the shipment were full instructions on unpacking and care, along with a packing slip. The plants were well rooted and ready to thrive. Excellent!
|On Jul 16, 2013, trackinsand mid central, FL (Zone 9a) wrote:
very happy with my one small purchase! packaged well and shipped quickly. plant is healthy.
|On Jul 1, 2013, Toni05 Brookfield, IL wrote:
Posted on May 22, 2008, updated July 1, 2013
On July 1st, 2013, Toni05 added the following:
Rob's, sorry for the delay.
Received four, healthy, S. African Violets.
1. Gemcraft Pink Pearl
2. Frozen in Time
3. Chicago Flair
4. Jolly Jubilee
African Violets, are healthy, highly variegated. Foliage is without tears.
Each plant, securely wrapped, and fast-shipping.
The only con, shipping is a tad costly.
However, your violets are gorgeous. Thanks, Toni
|On Jan 16, 2013, DGRich53 Janeville, WI wrote:
Wow! These people are awesome!
|On Dec 4, 2012, DenisBronxite Jamaica, NY wrote:
I've been mail-ordering plants, seeds, supplies, etc., for decades now (I'm 70) and I've never seen any better service than Violet Barn's. The packaging is a joy to behold, so that not a bit of potting medium was disturbed in transit, and all seven of my African violets were in flawless condition. This nursery is sure doing its part to make life happier for us horticulturists.
|On Nov 8, 2012, jimlu Wiseman, AR wrote:
The Violet Barn was my first experience in ordering African violets online.I ordered the 10 violet multipack . My wife got tired of the many blue African violets I have running around in the house.They arrived well within the promised time frame in very good condition.Extreme care was taken in growing these beauties.I could tell by the size of the root systems.They were bug free and had some sturdy leaves. They were well packed.No dirt was evident on the bottom of the shipping box and the soil was even moist. I cannot wait until they bloom and get big.I can then start some white,pink and red African violets and put them all over the house!
|On Sep 27, 2012, bluecolumbine Milwaukee, WI wrote:
Good quality and variety of plants for a reasonable price! I ordered last spring and the plants are all healthy and doing well.
|On Apr 6, 2012, VA_Wild_Rose Fredericksburg, VA (Zone 7a) wrote:
Posted on June 1, 2009, updated April 6, 2012
On April 6th, 2012, VA_Wild_Rose changed the rating from neutral to positive and added the following:
I have just received an order I placed with them last week, and I am much more satisfied with the service I received! I placed this order on-line, and received written confirmation by email on my order status throughout the process. Since my order was placed just before the cut-off date for the change from winter shipping to spring/summer shipping (April 15th), I was not guaranteed live arrival since I did not choose Express shipping. I was confident that with this spring's early mild temps, that my order would be OK with just Priority mail. The order was received in superb condition! Packed with extreme care and well insulated, there was no worry that the plants inside were in great condition. I ordered four plants this time... Three Streptocarpus and one Episcia, and they are all very nice. One plant is in bloom, and one has nice buds on it! I am very happy with my order, and very happy with customer service. I would recommend the Violet Barn and would order from them again. They provide extensive information on their website, and in the orders. Thank you!
|On Mar 9, 2012, AS (Zone 7a) wrote:
Posted on November 11, 2011, updated March 9, 2012
On November 11th, 2011, AS added the following:
btw, the information the Violet Barn includes with the plants is exceptional, and includes instructions for just about every aspect of growing them. They even included instructions on propagation from leaves (made me think very highly of this company, since most companies would rather you just bought more plants from them).
On March 9th, 2012, AS added the following:
Everything has done very well, and outgrew their little pots after a few months. Only one plant has bloomed so far (was true to name), but that's fine - I'd rather they put their energy into growth and not flowers at first.
|On Jul 17, 2011, LittleVi Topsham, ME wrote:
I received my first order of 3 miniature African Violets a few weeks ago. I was so impressed that I have already ordered and received 2 more miniature violets. I have ordered many plants, shrubs, and small trees online. Violet Barn out does all the others with their packaging and shipping times! The weather has been unusually hot, yet the violets were completely undamaged. Leaves, blossoms, and buds were perfect. The soil in the pots was still damp. I am already planning my next order. Highly recommended.
|On May 15, 2011, SeniorGardening Sullivan, IN wrote:
I received my first order from The Violet Barn this week. I'd ordered two gloxinia plants. While quite small, both plants arrived in good condition due to some exceptionally good packing. I'm not aware of any other online suppliers of gloxinia plants in the U.S., so I'm thrilled that The Violet Barn has turned out to be a good vendor.
|On Apr 5, 2011, kenottonson Derry, NH wrote:
Made an online order, but then decided to drive 7 hours to pick it up...glad I did. Stayed at the guest house which the owners rent to out-of-town visitors. Nice operation, clean; neat and orderly; I bought double my original order because I kept seeing things I had to have! Plants were packed nicely for travel (in February) and are all thriving. The variety of offerings is outstanding; a boon for the collector. This is a great small business whose owners are passionate about what they do.
|On Mar 22, 2011, Celene Columbus, OH wrote:
I've ordered three times now. The plants are well-packed, and even cold-sensitive episcias arrived in good condition in Ohio in March.
|On Jan 4, 2011, ericapayne Bloomington, IN wrote:
I ordered from Violet Barn this past spring and wanted to post feedback while it was on my mind.
|On Dec 10, 2010, EPPaar Savannah, GA wrote:
Ordered Streps, Standard, Russian and Miniature AV's in early October. The plants arrived promptly with the best packing I have seen from any supplier. The plants, although small, were healthy. Now all are blooming and growing at a great pace. I will definitely order from them again when the weather warms up.
|On Oct 10, 2010, scubadoobie Chicago, IL wrote:
Two separate orders, streptocarpus for myself and my mother. Plants were just as advertised, and arrived with impeccable packaging. plants were very healthy.
|On Sep 3, 2010, sandelin Duluth, MN wrote:
Thank you to Rob for the beautiful delivery of my new African Violets! The packing is absolutely outstanding, the plants are healthy, and because they were packed so well, they arrived in excellent condition. I would definitely order from you again and would encourage anyone else to have no worries about the way this company does their business. You receive the highest praise from me. I asked a few questions about pot size and when to repot and every email was answered courteously and quickly, even though my questions were answered in the care information that is included with the boxed order. Great customer service! Lori