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Comments regarding Reimer Seeds

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  Feedback History and Summary  
32 positives
15 neutrals
86 negatives

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RatingAuthorContent
Negative just_a_guy
(3 reviews)
On Jul 3, 2017, just_a_guy Morgan Hill, CA wrote:

Posted on January 19, 2017, updated July 3, 2017
Reimer Seeds lacks basic professional courtesy in how they handle their customers. Bad attitude from customer service. As a first time customer, I was appalled by their response to my email inquiry 01/19/2017. I wrote:

\"Hello-

Please direct this email to whom it concerns.

I believe you overcharged me for shipping on my order and I would appreciate
a credit/partial refund. I was charged $13.25 shipping on my order when in
fact, according to the USPS, actual (retail) shipping charges should be no
more than $3.78, see attachment. Reimer Seeds overcharged me $9.47.

You are charging 3 1/2 times as necessary for shipping.

This doesn\'t feel right or honest to me and discourages ordering again in
the future.

I can understand profiting from selling seeds, but not from the postage to
send them. Packaging envelope and \"handling\" costs should be built into the
price of your products and doesn\'t justify charging an additional $9.47...

Sincerely, \"

-------------Their Response-------------

\"First of all you placed the order on January 9, 2017 and today is January
19, 2017, ten days after you placed the order.

Sorry that is the shipping fees, if you thought the shipping fees were too
high you shouldn\'t have completed the order. If you read the Terms &
Conditions of Sale, which you read and agreed to, it says the shipping fees
just don\'t include postage. (see below)

No refund is forthcoming.

Customer Service\"
________________________________________

According to their website and shipping label, Reimer Seeds is based out of Saint Leonard, MD


On July 3rd, 2017, just_a_guy added the following:

Update: Seed not germinating. I planted over 200 'Red Kuri' winter squash seeds in propagation tray with heat mat and NOT ONE SEED GERMINATED. No problem with the winter squash seeds obtained from other vendors. Again, Reimer Seeds is selling bad/old seed that does not germinate.
Negative walleyemick
(1 review)
On Mar 9, 2017, walleyemick Fruita, CO wrote:

9 March 2017
walleyemick

I ordered 4 different types of tomato seeds 45 days ago.
They arrived promptly. Three weeks ago I put them in Jiffy Pots with distilled water and placed them on a seedling heat mat. I did the same with seeds from Burpees. Out of the 70 Reimer seeds not a single seed germinated. All of the Burpee seeds geminated. I tried to contact Reimer Seeds and received no response. The BBB said they are out of business. If you come across Reimer Seeds on eBay avoid them at all costs. Read all the other reviews and you will understand why.

Negative BlackCreek
(1 review)
On Feb 9, 2017, BlackCreek Mechanicsville, VA wrote:

I can only use untreated seeds and preferably Organic, but MUST be untreated. The seeds I ordered(5lbs of them) were treated. The description mentioned nothing of treatments. I emailed them since they dont list a phone number (RED FLAG), and they said it "clearly stated treated seeds". well, I looked and looked and finally found some icon in the corner with the treatment's logo. Nothing in the actual product description. Told them I was sending them back and they said to read "terms and conditions" all sales final. So.... $75 worth of trash. I can't use them.

Negative rocco_sima
(1 review)
On Jul 13, 2016, rocco_sima Kingston, NH wrote:

First time ordering from this company. They had a tomato variety I couldn't find anywhere else. Prices were good so I ordered a few more seed packets.
I had no germination with one tomato and another was poor. Wrote to complain and they send back a ridiculously long questionnaire. I've been buying sees for over 40 years. Never had a seed company give me the third degree over a lousy 2 packet refund or any refund for that matter. Never got a response back from them. Now that the garden is starting to kick and plants are fruiting up I notice that the other tomatoes and lettuce I ordered are not the same variety as what's on the packet label. It's not worth the trouble to get a refund but I'll never buy from them again. I doubt I'd even take a freebie from then because I'd have no idea what I was getting!

Negative Hopeful4ky
(1 review)
On May 16, 2016, Hopeful4ky Shepherdsville, KY wrote:

I ordered from them last week and didn't recieve my package. Because I didn't pay extra for insurance they won't replace my order. I won't order from them ever again. I don't like feeling like I've been ripped off $25! If you want to continue to have customers then you make it right.

Negative waldenj
(1 review)
On Apr 19, 2016, waldenj Olathe, KS wrote:

had a 0% germination rate with a particular tomato seed (I had no problems with any other varieties) Informed Reimer Seed within the 120 day money back guarantee period. They proceeded to ask a multitude of questions trying to replicate the problem. After waiting 12-13 days I contacted them wondering whats going on. They admitted their results were poor, and tried to claim I was out of my 120 day money back guarantee period. They only wanted to offer me a credit toward a future purchase. I had to correct them by pointing out that I WAS still within my 120 day period, and that I wanted a refund or a replacement package of seeds. Finally had to threaten them with freezing the original purchase amount (benefits of Paypal !) before I got results. Issue finally resolved with a refund, but I have now lost 6 weeks of pre-season growth, dont have the variety I wanted, and they put me through weeks of frustration. Buyer beware! In my opinion, this is bottom of the barrel customer service and I will certainly take my future business elsewhere.

Negative Grunewald
(1 review)
On Feb 19, 2016, Grunewald Saint Hedwig, TX wrote:

Ordered seed from Reimers before, no problems. Ordered seed on 2-6-16, expedited, paid $72 for seed. Received delivery on 2-10-16, but order was for someone else. Sent message to their customer service twice now, and no response. Sent an email to their email address with complaint about the situation. Hopefully they will respond. Had read all the negative comments before, but had good results. Guess I went to the well once too often. Now getting late to plant seed, want them in the ground around March 15, won't happen now. This really sucks.

Negative bdanwood
(3 reviews)
On Jan 19, 2016, bdanwood College Station, TX wrote:

Ordered Carmello tomato seeds. Received promptly. None of the seeds germinated on my light stand in seed starting mix at 72 degrees. Told them and they ignored my request for replacement or refund. Should have used garden watchdog.

Negative louage
(1 review)
On Apr 21, 2015, louage mississauga,
Canada wrote:

Ordered from Reimer because of the huge variety of tomato seeds they carry. This year I decided would be easier to get from one place. Horrible germination rates. Some packs I only got 1 seed germinating. Bought a pack here locally and got over 90% germination. Messed up my tomato growing this year. Will have to buy plants instead in a month.

Negative herk59
(1 review)
On Feb 16, 2015, herk59 Early, TX wrote:

I have used Reimer Seeds for several years. Their products are OK, not exceptional. They are really slow to respond and ship. This year, I go to order some stuff from them and I am offered an option; pay an extra $5 and your order gets processed more promptly. Otherwise it may take 3-10 days before it is processed. NO WAY! They are already slow, why should I pay extra to get them off their butts? If I pay them extra to expedite my order, then someone else's order just get pushed back further. I will not do business with them again. We should expect good service from people we give our money to. I left them an e-mail expressing my opinion of their arrogant scheme, but of course, I have not received a reply.

Negative Ukiahwine
(1 review)
On Jul 29, 2013, Ukiahwine Ukiah, CA wrote:

I puchased seeds from this company this year, mainly because they seemed to be the one supplier that offered all three seeds that I wanted, for one shipment. Unfortunately, neither of the tomato varieties I ordered were what I received. Yes, the packages indicated they were what I ordered. But the tomatoes growing on the plants tell a different story. Instead of Japanese Black Trifeles, which I planted for a special project, I see some indescript small red slicing tomato instead. And the packet of Green Zebras is producing a hard red strangely shaped pear tomato. At least the Padron pepper seeds turned out to be Padron peppers. This is the first time I have experienced a situation like this from a seed company. Will never order from Reimer Seeds again. Wasted an entire season on tomatoes I did not want and have to wait until next to complete my project.

Negative Sharon4B
(1 review)
On May 15, 2013, Sharon4B Molalla, OR wrote:

I placed an order with Reimer Seeds in March. I received an order confirmation and my credit card was billed correctly; the company then refused to send my order. My address wasn't in the data base that they use. The address was correct and I'd been receiving my mail there for some time but, even after many emails and a phone conversation, they continued to refuse to mail the order. I went to my local postmaster and obtained a letter confirming the validity of the address; I sent a copy of the letter and an image of the plat map showing the address to them. No joy. No one at Reimer Seeds was willing to take the trouble to write an address on an envelope.
The billing address for my credit card was that same objectionable address but they didn't object to it in that context - they had no trouble at all getting the money (which WAS eventually credited back). There are lots of seed companies out there - I will certainly never attempt to order from Reimer again.

Negative katiebear
(7 reviews)
On Jun 7, 2012, katiebear mulege,
Mexico wrote:

Wish I had checked here before I ordered from them. I got increasingly nasty emails saying that the address I gave them was not in the US Postal bank. I've been using the address for years with no problems. Without my permission, they sent the order to my billing address so now I will have to pay shipping twice. The person is rude and incompetent.

Negative gomezdamian
(1 review)
On May 21, 2012, gomezdamian Lafayette LA.,
United States wrote:

I feel Iike Reimer seeds ripped me off w 5 seeds in tomato packs, 8 seeds for eggplant and 10 seeds for pumpkin and the list goes on.... I will never buy from these guys again.

Be warned.

Negative RussShermer
(1 review)
On Apr 29, 2012, RussShermer Round Rock, TX wrote:

I purchased seeds from this company in January and started them in covered peat pots (Jiffy) on a South window sill. The following germination rates were obtained:
Fenugreek 30%
Winter Savory 15%
Black Cumin 30%
Black Pepper (Piper Nigrum) 0% (using 20+ seeds)

The germination rates of my seeds from Burpee were 90+% however, they were more common plants (tomatoes and peppers, dill, etc).

I did run into low germination rates with other seeds I have had on hand, but the packets were several years old and left over from previous years' plantings.

I contacted the company twice via email but did not receive a response.

Negative Watneilson
(1 review)
On Mar 29, 2012, Watneilson LOS OSOS, CA wrote:

I placed a $38.75 order for 6 varieties of tomatoes, 2 artichokes, and 1 peanut variety. Shipping was $5.75 for a 10" x 12" padded envelope with 4 oz. of First Class postage. The Sunmaster tomato variety envelope came with 5 seeds. That's $0.80 per seed. After feeling F#$%ed without a kiss. I reviewed them.

They don't look good. I'll email them and ask for another 5 seeds; as well as send another review into Dave's Garden reporting germ% and genetics satisfaction.

Negative bstnh1
(4 reviews)
On Feb 16, 2012, bstnh1 Barrington, NH (Zone 5a) wrote:

I was considering ordering a couple of seeds from Reimer until I read these reviews. I then checked them out with the Better Business Bureau. They have a "D" rating. Plenty of complaints regarding delivery and quality issues and Reimer has failed to respond to BBB requests for info about the company. Guess I'll go back to the reliable sources I usually order from. I don't need problems like this company creates.

Negative mydogcisco
(2 reviews)
On Feb 1, 2012, mydogcisco Austin, TX wrote:

Very expensive and apparently very indifferent to communication from their customers.

1. They offer no way to call them
2. I should have been a little more diligent. They are VERY expensive for you what you get. I paid $5.75 for shipping for four seed packets. I also paid $4.00 for 25 lima bean seeds, when I could have ordered the same variety from burpee...and the listing on burpee's site strangely enough has the VERY SAME photo that Reimer is using.

I think this is a company that victimizes inexperienced seed buyers. They basically purchase bulk seed from others, re-package them and then sell them at a premium to uninformed consumers. They are not in business for their customers nor are they actively engaged in the seed business other than as re-sellers of "product." This is exactly the type of company that damages or at least lessens people's trust in online shopping.

Again...I should have suspected something when they made such a big deal about how they do not have a customer service phone number as "We are an internet based company and correspond via email only!"

At least I only placed a small order.

Buyer beware...they'll get no repeat business from me.

Negative harlekin
(2 reviews)
On Aug 7, 2011, harlekin ARIVACA, AZ wrote:

I ordered Spitfire tomato seed last fall and this summer when I grew the tomatoes, they weren't Spitfire. I've grown this variety for over 20 years and because it does so well in our locale, friends and neighbors buy starts from me in the Spring. It didn't take long before they, too, began to notice the difference: the tomatoes don't ripen inside, instead of red they are white and taste crummy. The major selling point of this variety of tomato over the years in catalog descriptions has been that they have a 'red gene', where the inside ripens a bright red. I have emailed Reimer Seed repeatedly. I received no reply. A seed company that sends 'random' seed and doesn't back up its product is pretty useless!

Negative harold196
(1 review)
On Jul 19, 2011, harold196 Esmond, ND wrote:

I ordered Rutabaga and Cabbage seeds from Remeir seeds after receiving them in the mail about 7/1/2011. I planted them in a well fertilized and tilled row at 1/2 inches deep...
As of 7/19/2011 ABSOLUTLY Nothing... Here in Esmond, ND
We have very good soil and almost everything that I planted was from seed , except all my tomato plants.. All the corn, peppers, squash, cucummbers, beans, pea's, cantalope, watermelon was planted by seed and most everything sprouted within 10 days and are growing like gang busters...
So This tells me that Reimer Seeds in Mt. Holly, NC is selling JUNK SEEDS.. Also Reimer Seeds has no valid phone numbers to contact them, and will not return an email.. So My advise to all.. is to not waste your hard earned cash on worthless seeds... Thank You and have a great day!

Negative lkat
(1 review)
On Jul 12, 2011, lkat New London, WI wrote:

Cucumber seeds - NOT ONE seed germinated. Pumpkin seeds: NOT ONE germinated. Japanese giant radish seeds: 4 of about 20 planted germinated. Green peppers: about 50%. Squash: NOT ONE. Some corn and tomatoes and other radishes did (are doing) fine. I just find it unusual that so many did not work. I wish I had seen these reviews before I bought from them.

Negative jeffroky
(2 reviews)
On Jun 2, 2011, jeffroky Brodhead, KY wrote:

Posted on May 12, 2011, updated June 2, 2011
Posted on April 13, 2011, updated May 12, 2011
It was the only place that had peter pepper seeds in red, orange, & yellow.
So I took a chance and ordered them, knowing the bad reviews they were getting, but hopeful.
Well, not a single seed germinated! and Reimers ignored my complaints!
So I filed a complaint against them with the NC dept of justice consumer protection division.
If you would like to file a complaint against Reimers? here is the link
http//www.ncdoj.gov/getdoc/59be4357-41f3-4377-b10f-3e8bd532da5f/Complaint-Form.aspx


On May 12th, 2011, jeffroky added the following:

Here is the ONLY response I have gotten from Reimer,
Just got it today, and it looks like I'm the only person with a problem

Dear Sir,
We need more information to try to determine what may have caused the poor germination you experienced.
Please provide us with the information below, so we can assist you in determining the problem and issue you a refund.

1. What is the Order Number? (Login to Your Account and click Order History for the Order Number)
2. What are the Product Number(s) in question? (Can be found on the Sales Receipt we sent you)
3. What type of pots or containers did you use? Did you use Jiffy Peat Pots, plugs, plastic pots, or other? Or was the seeds planted directly in the garden? Please be specific.
4. What brand and type of potting mix did you use?
5. What depth did you plant the seeds? Please be specific
6. What was the frequency in watering the seeds? (Daily, Every Other Day, Weekly, etc)
7. What was the daytime temperature inside (or outside if started outdoors)?
8. What was the nighttime temperature inside (or outside if started outdoors)?
9. Did you cover the containers with plastic or any other material?
10. What date did you plant the seeds?

Please provide any other information that you think may assist us in determining the problem.
As soon as we receive the information, we will test the seeds to see if we can replicate the problem.
We sold a lot of the variety in question, and no one has reported a problem. We doubt there is a problem, because no one reported a problem, but we will test the seeds to determine if there is a problem with the lot.
If we find a problem after testing, we will issue a refund.
Thank you for contacting us.
Quality Control

On June 2nd, 2011, jeffroky added the following:

Reimer is saying its my fault the seeds never came up because no one else had any trouble. they tested my technique on may 14th, just 2 days after i filled out their little survey and said i did it wrong, I thought it took 7-14 days for pepper seeds to germinate? Oh they did say they might give me a rebate on my next order, Yeah Right! like I'm stupid enough to order from Reimer seeds again.
Negative skfla500
(5 reviews)
On May 23, 2011, skfla500 Clearwater, FL wrote:

VERY/Extremely Expensive. My packs of 10 tomato seeds were $4 & $5 respectively, plus $5.25 shipping. Just under $15 for 20 standard (non premium/rare) tomato seeds!

Customer service was responsive, I sent only 1 email inquiry & they responded quickly. But the response did seem to be abrupt or perhaps a little rude. If their response was a cut & paste response, I'd recommend changing the format. If someone actually responds to each email, I'd move the person/persons to a different dept. where they don't work directly with customers...

GERM RATE WAS LOW. Under 25%. Hard to tell if seeds were old or just poorly harvested/stored. Frankly, given the VERY high prices & the low germ rate, I would have been much better off just ordering live plants from a better vendor.

Minor issue, their website is not as user friendly as other sites. Seems to be a little overly organized. I wouldn't have thought I would say that but take a look at sweet peppers. You can't just get a total list to peruse. You have to look by color or type or by individual letters, etc. Perhaps there is a simple way to view total lists of peppers or tomatoes, etc. but if there is, I'm probably not the only consumer to miss it.

Assessment: I would strongly recommend avoiding this vendor. They have a nice selection of cultivators but even if you're willing to pay the high prices, the germ rate is killer. If you don't mind paying the high rates for the very limited number of resulting plants (I ended up with 1 viable transplant from each pack) that result, I would recommend just saving yourself the time, effort & heartache and order some live plants from a better vendor.

Negative diegartenfrau
(1 review)
On Apr 28, 2011, diegartenfrau Eugene, OR wrote:

Posted on April 26, 2011, updated April 28, 2011
I ordered seeds from them last year and again this year. Order at both times came quickly. But this year my order was missing some seed packs, so I sent them an email at orders@reimerseeds to notify. Mistake happen, so no big deal as long they get fixed....but I never heard back from them. I mailed them twice at this email not getting any reply from them. Then I went to their website, filled their online email form out.....never heard back either. I was getting really annoyed. Then I found the other email orderdesk@reimerseeds.com
to my surprise it bounced back with "Google tried to deliver your message, but it was rejected by the recipient domain", I also noticed their online help chat line has been off line.
What the heck! All I want is that they send me the missing seeds I paid for. I am ready to report them to the BBB and the Attorney General for bad business practices and non-delivery of goods.
Doesn't this look like this guy blocked my email? But guess what, I googled the owner of this business Donald Reimer and I found his phone number. So I am putting it here so he can get an earful of disgruntled customers. Donald Reimer
PO Box 236 | Mount Holly, NC 28120
Phone_ (704) 352-2580

Aside he has a good excuse for ignoring my requests for fulfillment of my order I will never order from this place again.
But then it does not surprise me too much, I used to live around there and I don't want to offend anyone but this was a common experience I had dealing with small businesses in that area.

I think at this point I am not trusting them with having my account information so I am going to delete that. Right now
Isabell


On April 28th, 2011, diegartenfrau added the following:

Well, what a surprise. Last Night I saw a email in my inbox saying they sent me the missing seeds. No word to any of my questions, concerns. No apology, nothing. Like nothing ever happened.
I think Donald Reimer has a problem dealing with mistakes/problems of businesses and deals with those like the Ostrich sticking his head in the Sand.
So I think I am leaving the Negative rating, even I am supposed to be getting my seeds because I still feel I am being ignored.....
By the way, when I tried to delete my credit card number, after I logged on to my account I could see my credit-card# written on top of the last order, the whole number, not encrypted at all. That does not make me feel comfortable ever doing business with them. I am going to ask them to remove my personal information including any credit-card files with proof that it has done....after I get my missing seeds. Even it is supposed to be on a secure site, we all know how often computers get hacked nowadays.
Beware if you ever ordered from them I advise to go see if your account has your credit card# posted.
Negative VORTREKER
(5 reviews)
On Feb 26, 2011, VORTREKER POTTSBORO, TX (Zone 7b) wrote:

0 germination of 5 Bhut Jalokia seeds for $15
14/15 seeds from Peppergal germinated 15 seeds for $3.00
Company never responds to emails and does not have a phone.
Wish I would have read these reviews before doing business with this basement business

Negative taufgardner
(20 reviews)
On Dec 8, 2010, taufgardner American Fork, UT wrote:

Posted on December 4, 2010, updated December 8, 2010
Posted on November 21, 2010, updated December 4, 2010
Seeds were delivered timely. NONE germinated. I've been at this for 40+ years and have never had such poor luck with seeds. Tried one more time with the rest of the seeds they sent (greenhouse varieties). If my luck changes, I will update.


On December 4th, 2010, taufgardner added the following:

Never have I had such poor luck with any seeds from anywhere. Not one germinated. NOT ONE! I thought I had one lettuce seed that had sprouted. Turned out to be a weed. It is now too late to get a winter crop, but I went to a local seed supplier to get standard varieties in hopes of getting a spring crop. NEVER order from Reimer. It doesn't matter if they have THE variety you need. If it doesn't sprout it's the same as not having it.
On December 8th, 2010, taufgardner added the following:

In the four days since my last posting, I bought, planted and had seeds sprout (at expected rates) that were bought at a local nursery from leftover stock. I also found and ordered greenhouse varieties from Territorial, from whom I have ordered in the past and have had terrific luck. I guess my two strikes weren't my inability to grow seeds in a greenhouse. Just bad seeds from Reimer. Buyer beware.
Negative distlog
(1 review)
On Aug 2, 2010, distlog Paris, KY wrote:

I can't speak to their rudeness because they have never responded to any of my questions. On second thought that is a form of rudeness. My questions have included why did I pay extra for expidited shipping & receive my seeds about 15 days later; why 6 different packets of supposedly 6 different varities produced the same tomatoes (I now have 12 Isis Candy cherry tomato plants), why 0% of the Choi seeds germinated and why the cabbage & brussels were weak & stunted. I do have to say that the peppers & tomatoes germinated well & produced good healthy plants, the tomato packets just don't happen to contain what I ordered. I spent around $170 with them & can't get a response on anything.

Negative fishingfarmer
(1 review)
On Jul 6, 2010, fishingfarmer Folsom, LA wrote:

I ordered several varieties of seed from Reimer's and they were delivered fairly promptly. Germination rate was good except for one tomato variety. I contacted the company on several ocassions but got only one e-mail reply: They do not accept orders by telephone.
I suspect doing business with a company that will not let a customer order by telephone is like doing business with a company that does not have a physical address...very risky.
I will not order from them again.

Negative hendrixnia
(1 review)
On Jun 26, 2010, hendrixnia Peru, IL wrote:

We live in a rural area, and everyone on our lane (8 homes) have the same address, but we all have individual mailboxes at the beginning of the lane. Whoever was communicating with me via email was extremely rude demanding more info for our address. We do not have anymore info and have recieved our mail at this address for 35 years. This person suggested I was lazy because I wouldn't give him more of an address and suggested 911 wouldn't be able to find our home I was trying to order seeds, not get a lecture on EMS services as if it were any of their buisness. I ordered the same seeds through amazon and they were shipped the same day. I wanted to call the company but found out there was no phone. Very unbuisness like and I would not recommend this company to anyone. It was a very disturbing.

Negative lglavish
(6 reviews)
On Jun 11, 2010, lglavish Reno, NV wrote:

I purchased 1 oz of Gold Nugget Squash seeds from them in March. I had recently visited Australia where this squash is very popular and I wanted to grow it myself. The price and shipping were high-$20.75-but I foolishly went ahead and bought them.

I am an experienced gardener and I store and germinate seeds correctly. When I started my squash this year....all 14 different types....I had 95 % germination in 3-6 days. EXCEPT for the Reimer Seeds product. Absolutely ZERO.

I emailed the company (THERE IS NO PHONE NUMBER ON THEIR WEBSITE)

I then found a phone # through my credit card statement and called. It just went to a regular answering machine.

Reimer Seeds never contacted me. I think this may be just a guy buying and repackaging seeds. The seed packets is a generic white envelope that says 'Reimer Seeds' and then a sticker is placed on the packet that tells the contents. That's a tip off right there.

I also noticed that in 2 of the last 3 positive reviews the authors wrote exactly "I am in no way affiliated with this company nor have I been compensated in any way for this positive review" and "I am not associated with or have been compensated by Reimer Seeds in any way." I find this unusual.

I understand that occasionally there is low germination rates with seeds. But Reimer has not bothered to contact me in any way.

BEWARE THE COMPANY THAT DOES NOT PROVIDE A PHONE NUMBER!

Note that the Reimer return policy states:

"All sales are final and we do not accept returns for any reason"

Here is what Reimer Seeds say on their guarantee:

"Money Back Guarantee
We guarantee that our seeds will grow! If the seeds do not germinate, and we test the seeds and find a problem with the seeds, you get your money back! You must notify us know within 120 days of purchase if you experience any germination problems."

Here is what Burpee say's on their guarantee:

"The Burpee Guarantee

We guarantee all products in this catalogue to the full amount of the purchase price. We shall refund your money or provide a replacement, anytime within a year if you are not satisfied.

Here is Johnny's guarantee:

"Everything we sell is backed by Johnny's 100% satisfaction guarantee. If anything you buy from us proves unsatisfactory we will either replace it or refund the purchase price, whichever you prefer."

Here is Territorial's guarantee:

"Territorial Seed Company Guarantee
At Territorial our products are backed by our full guarantee. We want our customers to be 100% satisfied with both the seed and supplies that you buy from us. If anything you buy from Territorial proves to be unsatisfactory, we will either replace the item or refund the purchase price, whichever you prefer."

Territorial, Johnny's, and Burpee guarantee on satisfaction.

Reimer seeds gets to 'test' the seeds....hmmm.....that's after they've already stated that they don't accept returns for any reason....hmmm. Seems kinda shady to me.

Reimer seeds obviously does not care about customer satisfaction and will not guarantee it.

The only good thing I received from this company was a lesson to CHECK THE DG WATCHDOG FIRST.



Negative lisainSF
(1 review)
On Mar 11, 2010, lisainSF San Francisco, CA wrote:

Posted on March 11, 2010, updated March 11, 2010
We received a gift certificate for this company from some dear friends with whom we vacationed in Mexico last year. They had done some research and saw that Reimer had a wide variety of habanero peppers and thought it would be fun for us to try and recreate some of the wonderful salsas we had.

The first two times we tried to place an order, when we declined expedited shipping the next page showed that our cart was empty. I emailed to complain and received this response:
"What browser and version are you using?

We tested the system and it is working fine.

Make sure you delete your temporary internet files and cookies, reboot, and try again.

Also make sure you have the latest security updates for your computer."

Gee, thanks.

Tried placing the order on a different computer and made it to the checkout with the order in tact. Entered the gift certificate and elected to pay the small remaining balance with Paypal. When we got to the final screen, we were informed that our Paypal account had been charged the entire amount. The gift certificate had vanished. . Emailed Reimer, no response for 3 days. Then this:
"The address you provided doesn’t appear in the US Post Office database. It is asking for a Suite Number/Apt Number, or Unit Number." I cry bs. We provided them with my work address, to which I have had probably over 100 packages shipped over the years. And still no response re: not crediting the gift certificate.

We are working with Paypal to get our money back. I am writing a letter to the North Carolina BBB and the attorney general. Near as I can tell, based on my experience and the comments here, this company's business model is about 50% giving people what they pay for and about 50% flat out ripping people off. Infuriating.


On March 11th, 2010, lisainSF added the following:

Update: after submitting a dispute through Paypal they refunded our money and have banned us from ever ordering through them in the future "for failure to provide a valid shipping address." Whatever. I never want to do business with them again.

The remaining question is whether our friends will be able to get a refund for their gift certificate, or whether Reimer will just keep that as a nice bonus.
Negative Gibsi
(1 review)
On Jan 1, 2010, Gibsi Durham, NC wrote:

Reimer Seeds has got the rudest customer service department I have ever dealt with in my LIFE! I recently decided to give them a try (I forgot to check out their reviews on this site first-ooops) and ordered several types of seeds for my spring garden. I was pleased when the order arrived quickly. Unfortunately, the order arrived without the bean seeds I requested. I sent them a very polite email, saying I'm sure it was a minor oversight and could they please ship the Kentucky Pole Beans I ordered. No big deal, right?
Well- I was floored at the rude response I got from them. Their response was,"Read your receipt. The Kentucky Pole Beans are on BACKORDER."
Between me and whoever reads this, I still don't see where on my receipt it says the beans are on backorder, and I don't think it much matters.
I have cancelled the order, requested a refund, and will never order anything from them- even if they are the last seed supplier on earth. The service department sent me 3 rude emails after I cancelled my order. One stated," FYI, it is not rude to ask a customer to read a receipt." They sent me another email after that, but I deleted it unread. I don't need to spend my time arguing with an idiot in a cubicle. Unbelievable!
I'm one of those people who talks with my wallet. If a company is rude to me, I don't do business with them. There are plenty of companies out there that can sell me Kentucky pole bean seeds- I don't need to support a company who is rude to the people they depend on for income.
My suggestion for you is to try Territorial Seeds instead or Tomato Growers-that's what I have done. They both have a great selection, good prices, fast shipping, and fabulous customer service.
Good luck.

Negative gpantone3
(1 review)
On Dec 19, 2009, gpantone3 Ivoryton, CT wrote:

After reading the other comments, I now understand that it wasn't "me" and my process starting the seeds. Worst germination I have ever had for Red Savina's. And my previous experience with them was pretty good. Guess it was the luck of the draw.

Negative ricter_1
(1 review)
On Nov 27, 2009, ricter_1 Atlanta, GA wrote:

This is a warning to anyone thinking of using Reimer Seeds to purchase seeds. This “company” is lone guy working out of his mother’s house selling you second hand seeds bought from China for cents on the pound and then marking them up 200% or more. The seeds are kept in Tupperware containers for long periods of time in a poorly insulated shed, exposed to the elements. This owns up to the poor germination rates. As evident by the other posting on this forum, Reimer Seeds is incompetently run: eager to take you money but slow to ship, inconvenient to contact, and absent customer service. Do not expect refunds or good service!! I will never use this “business” again. Please, please for your sake do not use them either.

Negative Gallius
(2 reviews)
On Sep 17, 2009, Gallius Kailua, HI wrote:

I can report more or less the same experience as other have had with this company. I placed two orders for a mix of pepper & tomato seeds, which totaled approximately $150. The Tomato seeds had a germination rate around 50%, the peppers, well, they weren't even that good. Thinking that there was something wrong with my either my method or the seeds, I did a head to head "seed off" with Reimer seeds vs. Bayou Trader (peppermania) vs store bought Lake Valley, and Botanical Interests seed. As you can probably guess the Reimer seeds fell on their face with a 35% germination rate, vs Bayou Traders/Lake Valley/BI germination rate of 98%. In-effect, every dollar you spend on Reimer seeds gets you 35 cents of actual product... I think that pretty much says it all.

Negative howie24
(4 reviews)
On Jul 23, 2009, howie24 Oakville,
Canada wrote:

Rudest customer service I have ever experienced. Stay away from this company at all costs. Wish I had read the comments about these guys before I placed my order.

Negative punki53
(1 review)
On Jun 10, 2009, punki53 Loveland, CO wrote:

Reimer seeds.
Wow, sure wish I had found this site first. We are not dealing with poor seed here we are dealing with poor business practices. They charged our credit card and never sent our seed. Then when confronted they said their was nothing they could do. I am disgusted, and we buy $$$ worth of seed every year. They will not be the recipient of our account.

Negative cherex74369
(1 review)
On Jun 5, 2009, cherex74369 Welch, OK wrote:

WhooBoy.......Wish I had found this website BEFORE I ordered from Reimer Seeds!!!
Missing items from order. Several emails regarding this and NO RESPONSES on ANY of them.
Melon seeds were INFERIOR!!! Less than 20% germination when I tested them....after I have re-planted 3 times.
NEVER NEVER NEVER AGAIN will I order from here.
BUYERS BEWARE!!!!!!!!!!!!!
I am reporting this issue to BBB in my state as well as theirs. Out a lot of money because of this (I have small truck garden so I ordered LARGE quantities).

Negative ScottKay
(1 review)
On May 6, 2009, ScottKay Waterloo, IL wrote:

On April 5, I placed an order with Reimer Seeds. The confirmation email I sent stated "We will begin processing the order and your order will be filled within 3
to 10 business days (excluding Saturdays, Sundays, and Holidays). " On April 25, I still had not received the order and had gotten NO email from Reimer since the order was placed. I sent two email inquiries with no response. I called them on the phone - no response. I then contacted my credit card company and they agreed to cover the charge. Reimer finally sent an email on May 6 (32 days after the order was placed) informing me that the order was shipped. I contacted them to inquire as to why they had not responded to my emails and got a very rude response back. My credit card company says that since they covered the charge, the seeds are mine for free (though after looking at others experiences, it is doubtful they will even germinate).

I have contacted the Better Business Bureau. I would advise others who have had a similar experience to do the same.

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