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|On Apr 5, 2008, ntntoxicated Pinson, AL wrote:
I placed two orders early this spring, taking advantage of some of Greenwood's sales. I ordered from them last spring and was also pleased. I was thankful that they didn't charge for handling twice although it was included with each order. The plants arrived well packed and looking healthy and they even threw in a couple of bonus plants and some nice gardening gloves. Thanks Greenwood.
On Apr 5, 2008, Greenwood Nursery responded with:
On Apr 8, 2008 9:14 AM, Greenwood Nursery added:
Thank you for the sweet comments!
|On Mar 27, 2008, cougaridge Lewiston, ID wrote:
Our initial order of (1) Bay Laurel shrub arrived dry and crisp, and subsequently died. I e-mailed customer service and was offered a new Bay Laurel immediately--no questions asked. Our replacement Bay Laurel arrived within days in wonderful shape--VERY different feel and appearance from the first one.
On Mar 27, 2008, Greenwood Nursery responded with:
On Apr 8, 2008 8:56 AM, Greenwood Nursery added:
Sometimes, when plants are coming from the cooler, we have a hard time differentiating the dormant from the dead. Neither have leaves and of course, everyone makes mistakes, especially during spring, the busiest time of our season.
|On Mar 24, 2008, CharlieLittle Mansfield, AR wrote:
I ordered 225 Sweet Charlie Strawberry from Greenwood Nursery after reading reviews from this website. Regardless of some negative comments I figured it was best to order plants from my same grow zone. I received notification from Greenwood Nursery promptly that my shipping date would be the week of March 17, 2008...just in time for my birthday on the 19th. Erica went the extra mile to wish me a Happy Birthday so that was pretty cool!
On Mar 24, 2008, Greenwood Nursery responded with:
On Mar 25, 2008 8:02 AM, Greenwood Nursery added:
Happy Birthday to you!!!
|On Mar 20, 2008, wildnwolle Batesville, MS (Zone 7a) wrote:
This is my 1st time ordering from Greenwood Nursery. I ordered two ferns and "Miss Kim" Lilac and "Kumson" Forsythia. These plants arrived in wonderful condition. The ferns are full and hardy. The "Miss Kim" has budding lilacs on the bush. The forsythia is green and well bushed. I will definitely order from this vendor again.
On Mar 20, 2008, Greenwood Nursery responded with:
On Mar 25, 2008 8:04 AM, Greenwood Nursery added:
I wish we could have gotten the Forsythia to you while in full bloom, they really were beautiful!
|On Mar 20, 2008, hattiemac Isle Of Palms, SC wrote:
For the past two years I have ordered from Greenwood Nursery in McMinnville, TN and have been most impressed with the quality of plant materials sent and in the most amazing protective packaging. I will definetly continue to order from this source.
|On Mar 14, 2008, 2sonn Troy, ID wrote:
I will never, never, ever buy from these shysters again and would recommend that you look elsewhere for a supplier. I will recommend to all I know not to buy from them.
On March 27th, 2008, 2sonn added the following:
The only way I was able to resolve this problem was to file a complaint with the Better Business Bureau to which Brenda Walker wrote the rebuttal below. I have interleaved my comments thereto in [brackets].
To their credit they have agreed to send the order mid April as they had said they would do when I ordered the roses back in June of 2007.
The following is the letter I sent back to the Better Business Bureau:
Dear Ms. Smith,
In Greenwood Nursery's refutation of my complaint, the presentation of Brenda Walker, below contains a number of fallacies, some twisting of what I said and some statements that I interpret as having been said to smear my character.
I have interleaved my rebuttal in brackets into their comments below to correct the inaccuracies in the record.
On Mar 26, 2008, at 3:38 AM, Better Business Bureau wrote:
Thank you for contacting the Better Business Bureau for assistance with your complaint.
A company's resolution to a customer complaint is a direct reflection of its emphasis on customer service and the importance that the company places on repeat business and its reputation.
A copy of the company's resolution to your complaint is attached. Your Better Business Bureau believes this resolves the complaint. However, if this is not the case, please contact me as soon as possible.
Your complaint will appear in the company's BBB Reliability Report for three years on our 24-Hour Info Line (615) 242-4222 and our web site at http://www.gobbb.org.
Jennifer Smithpar Service Representative
BBB Community Mediation Center
201 4th Ave. N.
Nashville, TN 37219
P: 615 250-1095
From Greenwood Nursery
To Whom It May Concern: On June 26, 2007, Mrs. Aleta Sonnenberg placed an order with our Nursery online. Once an order is placed with our company, the customer is sent an email confirmation concerning their shipping time and a recap of the order. The order confirmation was sent to Mrs. Sonnenberg on June 26, 2007 with a scheduled shipping time of the week of October 15th and a suggested later time was included in the order confirmation. Our company has a policy to note any request concerning order changes and emails from customers on their account and concerning the October 15 scheduled shipping time, there were no notes or requests from Mrs. Sonnenberg to change the shipping time of her order.
[THE FACT THAT THEY DID NOT POST A NOTE ON MY ORDER REFLECTS THEIR NEGLIGENCE.]
The customer has claimed that she did call with a request to change the shipping time but could not recall who she had spoken with and no notes were posted to her file of any call from her.
[AGAIN, THE FACT THAT THEY DID NOT POST A NOTE ON MY ORDER REFLECTS THEIR NEGLIGENCE.]
[The first time I called Greenwood Nursery, I concurred with them in their evaluation that October 15 was too cold to ship to our area and I told them that Spring of 2008 was the only time that we could receive shipment. I was assured that a note for Spring of 2008 shipment would be put on my order.]
[If Greenwood Nursery needs to know what dates I called them, and would like to have me FAX the phone records to them, I would be glad to comply so that they can provide more thorough training or devise a better system for their service reps for order fulfillment scheduling changes.]
On October 17, 2007 Mrs. Sonnenberg was sent a second email concerning a delay in shipping her scheduled order, which was still scheduled to ship the week of October 15th, due to weather issues and that the order would be shipped with in a 2 week period,
At this time, no notes or emails were posted to her file
for any requests made by the customer concerning the shipping of her order.
[AGAIN, THE FACT THAT THEY DID NOT POST A NOTE ON MY ORDER REFLECTS THEIR NEGLIGENCE.]
[Brenda is accurate here that Greenwood erred and indeed did not post the notes to our file.]
At the point the customer received this email, she could have requested that the order not be sent out at that time, thru email or calling our office.
[ACCORDING TO AT&T PHONE RECORDS, I called Greenwood Nurseries at their toll free number, and spoke to a clerk to remind them of the conversation I had with a customer service agent on June 26 and the agreement that we had that the ninety rose bushes were not to be shipped until Spring of 2008. She apologized that she could not find the note that the service agent, on June 26 had assured me that she would tag onto our order! I told them that the two week delay in shipment will be too long and that we cannot accept shipment this late in the year. She said that she would make yet another note on the order not to ship until spring of 08.]
The order was processed and shipped on October 30th and Mrs. Sonnenberg has stated that she received the shipping confirmation and called our office with a concern that the order was not supposed to ship until spring of 2008, at that point a Greenwood representative told the customer, if she wanted to keep the order and plant the items and that if any did not survive the winter that we would guarantee the order and replace the items in spring of 2008,
[Immediately upon receipt of the email of October 30 I called Greenwood Nursery, very concerned because the shipment was coming too late to plant. I asked the customer service rep what I should do with the plants when they were to arrive on November 6. I WAS NOT INSTRUCTED TO SEND THE PACKAGE BACK; I WAS NOT INSTRUCTED TO REFUSE DELIVERY! ]
[I was NOT told IF I wanted to keep the order to plant them, I was told that I should plant them when our weather was "satisfactory for planting." Our ground was frozen and although I waited for the weather to be satisfactory for planting, we did not get any break in the weather to plant.]
The customer received the order on November 6 and with her recorded temps for that week, would have had adequate time to plant the items.
We do have a copy of the recorded temps for her area at this time.
[Greenwood Nursery said that they said they have our recorded temps for the week of Nov 6. There are no weather stations near our location that record the weather temps at our altitude (3000 ft.). However, there is one NOAA station about 30 miles from here whose temperatures on average are about 10-15 degrees higher than ours. The week before the shipment of the roses the night time temperatures were 30, 20, 20, 19, 30 and 29 degrees respectively. The average night time temperature all of November did not get above the twenties. Our soil was frozen at the time of delivery of the roses and has not thawed yet. We still have two feet of snow in our garden with two inches of new snow today and six more forcast for tonight.]
The customer was also informed at this time that she could send the package back and we would refund her account.
[I specifically was told at this time that I was NOT TO RETURN the shipment but to wait till a time, according to their manager "when your weather is satisfactory for planting" and then plant the roses. After a week waiting for time that I could plant the roses, it was plain that that time would not come before spring.]
Also, the customer could have refused the delivery and the order would have returned to us, at no charge to the customer.
[As noted above, I was specifically told at this time that I was NOT TO RETURN the shipment but to wait till a time, according to their manager "when your weather is satisfactory for planting" and go ahead and plant and mulch them and wait for spring.]
The customer did neither of the steps in returning the order.
[According to the AT&T phone records, I called again the end of November, and asked what I should do with the roses. Erica told me that she would talk to the owners when they got "back". Ms. Ramsey did not indicate where they had gone. I assumed it was to lunch. But Erica did not get back to me for nearly a week.]
The customer instead held the order in the shipping box for approximately 23days and did not attempt to plant the items.
[I COULD NOT plant them that late in the winter. Our night time temperatures were about 10 degrees lower than those recorded at the NOAA weather station which recorded night time minimums for the rest of November (while I was waiting to plant according to Greenwood instructions) running 25, 32, 32, 22, 22, 39, 42, 35, 30, 28, 25, 16, 16, 12, 22, 18, 24, 26, 26, 22, and 20 degrees F. The roses were not sent dormant. They were sent fully leafed out. So I left them in the box hoping to shelter them from the frigid night time temperatures we were having.]
The customer called our office on November 30th and requested a refund, stating that she did not plant the items due to weather conditions. At the time of delivery of the items, there was optimum time to get the plants planted with no adverse affect of the up coming winter temps,
[I could not get the roses into the frozen ground. As I said above, the nights were winter nights. Not like some night in Tennessee. The temps were running 25, 32, 32, 22, 22, 39, 42, 35, 30, 28, 25, 16, 16, 12, 22, 18, 24, 26, 26, 22, and 20 degrees F.]
but customer stated she did not get a break [in the weather] and had not planted the items. On December 4th our customer service department receives a call [I emailed them; this time I did not call] from the customer requesting a refund and customer was told even at this point, if she would return the plants in the same condition she received them in,
[It had now been a month since I requested what I should do with the roses. The roses had been outside, because the box said keep cool and protect from drying. The boxes are wet and had snow on them. I wrote to Erica Ramsey explaining the condition of the boxes, requesting new boxes so I could "return them in the condition they had been received."]
we would refund her account, the customer failed to return the order at this point. The customer stated that a return authorization was requested by her,
[Every other company that I have dealt with, has required a return authorization label, or a return authorization number or receipt of some kind. So I also requested that they send me that authorization so I could return the roses promptly.]
but we do not require a return authorization
[I waited 37 days to hear back from them. They did not communicate at all. They did not tell me that they did not use the return authorization system. Nor did they say they would or would not send the return boxes.]
and customers can send their order back to us with no problem and their account is refunded.
On January 10 our customer service representative received a email from customer wondering if we wanted her to send the order back to us.
[I waited 37 days to hear back from them. So, yes, I wrote to ask them if they indeed, did want me to return them thinking maybe they wanted me to discard them and save them the postage.]
Greenwood had already made several recommendations, that this customer did not follow
[I followed what they told me, to the letter: "wait until a time when your weather is satisfactory for planting, go ahead and plant and mulch them and wait for spring."]
and due to the customer ignoring the recommendations,
[I did not ignore anything. I waited 37 days to hear back from them. ]
and the holding of the plants for an extended time,
[I waited 37 days to hear back from them.]
the guarantee was at that point voided.
This customer has made very slanderous comments on the web about Greenwood Nursery
[See my exact post at [[email protected]]]
but we strive to satisfy all our customers and this customer has stated that "we took her 90 year old mothers money", when in fact we have not had an order for any one other than Mrs. Aleta Sonnenberg.
[I have Power of Attorney over my 95 year old mother's finances. Verily, it is my mother's money and her memories we are talking about here.]
Greenwood would like to resolve this issue for both parties involved and will go above and beyond our guarantee to resolve. Greenwood Nursery has set up a replacement order; Please refer to order #71942 and copy of order below, for the plants at no cost to Mrs. Sonnenberg to ship this spring. Greenwood Nursery would also request, that after the replacement order is shipped out that no other business be done with Mrs. Sonnenberg or her family.
[The feeling is mutual here! I will gladly not deal with them again.]
The replacement order is scheduled to ship during the week of May 12 through UPS delivery. Below is a recap of your order. Order # 71942 Item Number Description Qty Ord. Qty Shp. Qty Bck. Expected By ROS RU ST Rosa Rugosa Red Stock Item 90.00 0.00 90.00 The total of your order is: $0.00 Sincerely, Brenda Walker Greenwood Nursery
[I praise them for standing up to their contractual obligations to finally ship the roses in the Spring of 2008 as they originally said they would. I will accept this shipment when it arrives as being the fulfillment of my order nunc pro tunc as it should have been in the beginning. It's just been a long haul on this one.]
On May 13th, 2008, 2sonn changed the rating from negative to positive and added the following:
Dear Steve and Cheryl Jones,
I just wanted to tell you the update on the roses that arrived last November (too late to plant). Because of your superior packing of the rosa rugosa plants, even though they sat in their boxes all winter outside and under 5 feet of snow, this May when the snow finally all melted, we noticed that the roses in the soggy boxes had already started to bud out! So we thought, what have we to lose? We planted them all and it looks like we will have about 95% survival rate! You have superior plants as well as superior packaging. I am really impressed.
I am changing our rating of your company and products to Positive because of this experience.
I see that you sent the replacement order, as you promised, but since we are having such a success rate with the others, we will pay for the replacements you are sending.
On Mar 14, 2008, Greenwood Nursery responded with:
On Mar 24, 2008 12:19 PM, Greenwood Nursery added:
This issue will have a lengthy rebuttle comming soon. I need to edit it in word before it gets posted.
On Apr 8, 2008 9:30 AM, Greenwood Nursery added:
|On Feb 1, 2008, patience1 Tulsa, OK wrote:
I am very happy with the good customer service Greenwood Nursery gave me recently, when as a novice concerning growing fruit trees, I placed an order for a sweet and a tart cherry trees along with 2 apple trees.
|On Jan 12, 2008, ebobol North Fort Myers, FL wrote:
For the last 4 years I've received about 50 Bald Cypress per year from Greenwood. This year 15 of the trees had their roots cut off; last year there were 8 such trees.
On January 28th, 2008, ebobol changed the rating from negative to positive and added the following:
Once again, Greenwood Nursery replaced without question those Cypress that had had their roots cut off when they were dug up and packaged. Also to their credit, they are notifying their supplier of this persistant problem.
|On Jan 3, 2008, Equilibrium wrote:
To date, I've ordered twice from this company possibly even three times. I think anytime anyone has an issue with deer or rabbits browsing tree saplings I generally link straight to the area of their site where they sell Miracle Tubes right in the thread. I can't count how many people I have hyperlinked to their site in private d-mails and e-mails and I feel totally comfortable recommending them to family and friends because they deliver. Their prices are competitive, they pack well, they ship quick, and there are no hidden fees when ordering. I've been thrilled to all get out with their turn around time when placing an order with them and have no qualms placing another order with them for Miracle Tubes again this year.
|On Dec 12, 2007, gardenkeyper Suffolk, VA wrote:
Gardening Friends, I had an excellent experience with Greenwood Nursery. The Autumn Brilliance Serviceberry arrived well packed and very healthy! The gardening gloves kept my hands cozy warm and happy. Many thanks to this company...
|On Nov 12, 2007, kale3536 Live Oak, FL wrote:
The Sweet Charlie strawberry plants recently purchased from Greenwood Nursery were received on time and in excellent condition. These plants had the best looking root systems I have ever seen on strawberries. This company knows what it is doing! This is a great place for online plant purchases.
|On Oct 1, 2007, Calimeade Spokane, WA wrote:
Greenwood Nursery has proven to be the best source we have found for Cedar Green Giant. We purchased a large number of these a few years ago when we could not find any offered locally. All of them lived and thrived in rocky, lean soil in a consistently windy location. They were not touched by the deer, elk, rabbits and undergound critters who regularly tore up our landscaping. Now we've just finished planting 40 of them at our new home (and are expecting another shipment of 20 next week). The new plants arrived in perfect condition and were very large, healthy green, extensively rooted and even bamboo-staked. Although we are starting to see these plants offered at the local nurseries now, there is just no comparison $-wise. Greenwood Nursery beats them hands-down. Over the years we have been pleased with other purchases from Greenwood as well (an elm tree, ground cover, assorted shrubs) and highly recommend this fine company to folks doing their own landscaping projects.
|On Aug 11, 2007, natebar Pewaukee, WI wrote:
I ordered a Yoshino cherry tree in the spring of 2006, but it never leafed out. I contacted customer service and was told that it was too late to send a replacement until the spring of 2007. I thought that I would have to send a reminder to Greenwood to ever see that, but to my surprise I received an e-mail from them in spring saying my new tree would be shipped soon! It arrived very healthy and leafed out quickly. After this impressive customer service, I proceeded to place another order and was very pleased with the quality and size of the hydrangea, astilbe and variegated weigelia tree. The weigelia tree even bloomed a few weeks after being planted. I'm very glad that I gave them another chance.
|On Jul 29, 2007, caladonia Knoxville, TN wrote:
I was very skeptical about ordering plants online again since I was burned once before. When I saw the Greenwood Nursery website and researched the site I thought I'd give it a try. I ordered hibiscus and when the order arrived I was absolutely blown away by the size and quality of the plants. They were all healthy and huge. The roots were amazing. They website is full of tips and information on planting for all different types of plants, shrubs, trees, etc. In less than one week my hibiscus started to develop leaves and they are growing like crazy. I have already placed another order to be shipped in October, I can't wait, and thanks to Greenwood I have the best looking garden and lawn in my neighborhood. I highly recommend Greenwood to anyone wanting the highest quality in plants and customer service around. This is one online nursery that you can trust.
|On Jul 20, 2007, NPC1125 Pawtucket, RI wrote:
The staff at Greenwood Nursery was fantastic and the customer service was outstanding. When other nurseries would not ship to me because it was too late in the season, they did! Their product is phenomenal - in just two weeks they all look fabulous and are thriving, with the exception of 1 coneflower plant that was deliver by UPS in a damaged box which broke the stems (no fault of Greenwood's!). When I let Greenwood know, they offered to replace the plant at no cost, and when they were not happy with the condition of the coneflowers, they asked me to pick a replacement, which they are shipping out immediately. Even their e-mail response is within a day and always helpful. Now THAT is customer service and they have earned a customer for life.
|On Jul 13, 2007, forrerkp Reno, NV wrote:
I ordered and received 20 Thuja Green Giant trees in quart containers. They were all received in great condition. The packaging of the plants was amazing. An excellent job, nothing damaged and no heat problems. Looking forward to seeing all of them thrive here in Nevada.
|On Jul 12, 2007, cardinalcreek Harrah, OK wrote:
I recieved my order super fast!! The complete order was in excellent condition. The plants looked really great, better than I could have bought locally. I liked their website too, great products at a great price.
|On Jul 11, 2007, lawunder Nashville, TN (Zone 7a) wrote:
My plants arrived very healthy and packed well.
|On Jul 2, 2007, mermy67 Calhan, CO wrote:
Customer service and communication is great. I received my trees in good condition and the website is easy to use. I would definitely order from Greenwood again.
|On Jun 28, 2007, rumsonnj Rumson, NJ wrote:
Several dealings with the company, most recently Summer 2008 have been very positive.
|On Jun 22, 2007, spud1254 Benton Harbor, MI wrote:
This was my very first order with Greenwood Nursery. I ordered and received 10 hedge roses and 75 bare root English Ivy plants. The plants all came in perfect condition. Since I have the proverbial "black thumb," the plants are still alive and doing well! I had a question about feeding/watering and when I emailed said question, Greenwood responded that very day. I would buy from Greenwood Nursery again.
On June 22nd, 2007, spud1254 added the following:
I forgot to mention that the reason why I chose to purchase from Greenwood Nursery was that they had what I was looking for, and they provided an excellent descriptions of all of their plants.
|On Jun 19, 2007, ChrisEckhart Lansdale, PA wrote:
I am very pleased with my order. The plants came in expert packaging and all but 1 of the 3 butterfly bushes seem to be doing great in the ground. If that one fails, I'll hope to replace it without a problem. I also ordered a hydrangea that's doing well, and a burning bush tree. I was weary about the whole bare-root idea, but the tree is doing great so I think it will be ok. It was packaged really nicely so don't be weary about bare-root shipping! The prices even beat my local nurseries! I placed another order yesterday.
|On Jun 4, 2007, mbrockett East Haven, CT wrote:
I purchased 18 red twig dogwood bushes (artic fire) from Greenwood Nursery. My husband and I were both totally impressed with the packaging of their product as well as the quality of the bushes. We planted them this weekend and look forward to doing business with this nursery again in the future.
|On Jun 2, 2007, celticgarden9 East Lyme, CT wrote:
Thank you to Greenwood Nursery for your superior customer service.As a repeat customer,I appreciate the pleasant phone service,speedy delivery and healthy plants.I will continue to trust Greenwood Nursery for quality plantings and timely advice.
|On Jun 1, 2007, VikkiO La Pine, OR wrote:
I just received an order for 150 Rugosa Roses. The weather has been hot while they were in transit but it didn't affect them at all. They are all perfect and much better stock than I expected after ordering from other companies before Greenwood. I will continue to purchase my plants from Greenwod in the future.
|On May 16, 2007, JEANNIEF Michigan City, IN wrote:
Because of Greenwood's excellent quality control, they couldn't ship my original order. I was confused by some of the substitutions. After speaking with them, I realized that they didn't want to send inferior plants. I told them I was satisfied with the substitutions. But wasn't I surprised when a whole new box of plants arrived. They just wanted me to be a satisfied customer. This level of service is such a treat!
|On May 15, 2007, cheyenn1 San Antonio, TX wrote:
Though, there has not been enough time for me to receive my order, I would like to thank Greenwood Nursery for the easy ordering process and the 10% first time order discount, which I was never offered at any of the other sites I researched prior to finding Greenwood Nursery. I also like the quick and personal responses to my email concerns and the great informational content at the site.
|On May 11, 2007, cfarres Deering, NH (Zone 4b) wrote:
I placed two seperate orders earlier this year. They emailed me that they would combine the orders for shipment - worked for me!
|On May 10, 2007, maripat New Bern, NC wrote:
I ordered three flowering almond plants, one limelight hydrangea and one bleeding heart. The package was delivered some time later, but it had been broken in half and taped back together. I accepted the package (I won't do that again) and, after looking at the plants thought I could nurse the flowering almonds back to health. The other two plants were still in very good condition. Well, it didn't work. I emailed Greenwood and they instantly replied that they would send new almond plants. They came within a very, very short time. The plants were/are beautiful! They are in bloom, healthy and just beautiful!
|On May 8, 2007, chickpeaz San Francisco, CA wrote:
I ordered several plants from Greenwood: two Buddleia Honeycombs and three Buddleia Pink Delights. While they shipped in a timely manner, I wasn't totally satisfied with the Honeycomb (one of the plants was smallish and a tad dessicated when it arrived). Fortunately, the company replaced my unsatisfactory Honeycomb and even sent a gift certificate to make up for my trouble.
|On May 8, 2007, kerrybp219622 Gulfport, MS wrote:
I live in Gulfport, Mississippi and as everyone knows we suffered in many ways after Hurricane Katrina. The storm has changed many lives and has changed the landscape for generations to come. I purchased several trees after the storm from Greenwood Nursery. (3) White Spire Birches, (3) Yoshio Cherries, (4) Japaneese Red Maples, and (2) Weeping Higgins Cherries.
|On May 4, 2007, Rosegardener119 Manchester, TN (Zone 7a) wrote:
I placed an order with Greenwood in early March and requested an April delivery. My original order was for 5 rainbow knockouts then a couple of weeks later I added 5 mock orange bushes. Not only did I receive very healthy plants but also free shipping (orders over $60) and some free daylilies and 25 strawberry plants!
|On May 3, 2007, PoisenOak Bangor, MI wrote:
Was just notified today they they were attempting to double charge my credit card with duplicate orders causing an overdraft on my credit card,
On May 3rd, 2007, PoisenOak added the following:
Ok, after about 5 hours of email, alot of calls to my bank, sending my info to greenwood & my bank, getting them together and letting them hash it around for awhile it appears that i might be getting somewhere, my account is still off about 70 bucks and still no word on when/if they are going to be shipping my plants.
O the fun of online shopping.
On May 4th, 2007, PoisenOak added the following:
Well here is the icing on this cake, after spending almost all day running back and forth to my bank, emailing i dont know how many times to greenwood, i was finaly told by Lori Boyd that eveything was fine and on track....
But today recieved what was pretty much an insulting email from their :"customer service" person cheryl jones that my reaction of being double charged amost 700 dollars for my 350 dollar order was unwarrented and was basicly told that it was my fault and i was overreacting...well being stuck at a gas station at 5:30 in the morning trying to purchase gas on a credit card that was over drawn 130$ not to mention my entire weeks paycheck being missing from my account, that shouldnt have upset me so much i guess. now here is the real kicker, after i was told everything was fine and worked out and my plants should be shipping today or monday, at the end of the business day i get another email stating that my order had just been arbitrarily "Canceled" by miss cheryl jones.?!? so after dealing with this entire mess all day thursday, emailing everyone at the company and finaly getting in touch with one of the owners who then had to personaly contact my bank to resolve the double charge issue and being told everything was fixed and on track, a good 6 hours plus of hassle climbing the email trail all the way to one of the owners, this pesron just cancels my order and made all of thursdays hassle and effort to clear this matter up a complete waste of my time and money.
all i can say about ordering from this company is you "might" have a "painfree" experience or you just might have an experience from hell like i have just had.
i have almost ten years in the customer service field and i have never had an experience like this one has been
let the buyer beware....
On May 18th, 2007, PoisenOak changed the rating from negative to positive and added the following:
Well, they really made good after all the problems, 1/2 off my entire order and believe it or not after seeing the quality of the plants and the quality condition in the way that they were packed, the order was complete, and the plants look great!
just breaking dormancy, i was worried that they were going to be fully leafed out and stressed from handing, but they must have kept in cold storage until shipment A+ quality rootstock!
so even though this has been an ordeal and a half,
i am very happy with the final outcome from greenwood nursery, and look forward to buying more from you next year! "wink"
|On May 1, 2007, adbjwb Madison, MS (Zone 8a) wrote:
I ordered a dozen Buddleia this spring. Greenwood Nursery was quick to acknowledge the order and let me know when to expect the plants. They arrived right on schedule but the box had suffered damage during shipment and the plants were quite stressed as a result of apparent rough handling.
|On Apr 28, 2007, hunt4maple Vancouver, WA wrote:
I highly recommend GREENWOOD NURSERY for all your gardening needs. This was my first purchase from Greenwood Nursery and I highly recommend them for all your Gardening needs.
|On Mar 28, 2007, catmonkeydude Azle, TX wrote:
I have ordered from Greenwood Nursery twice this spring. Everything was packaged very well. The trees are already budding! The two ladies that I spoke with on the phone were extremely nice and helpful. My second order arrived and I want to say how nicely once again, the bareroot trees were packaged. They were packaged much better than some other more expensive nurseries that I have ordered from in the past. The trees had good root systems and they were kept moist by the packaging. I will most definitely order from Greenwood Nursery again and will encourage others to do so as well. Thanks Greenwood for a job very well done!!!!
|On Nov 17, 2006, AnniesWeePlot Pennsauken, NJ (Zone 6b) wrote:
Received two bare root Cornus florida 'Appalachian Spring' (Dogwood) that were ordered a while ago.
On November 25th, 2006, AnniesWeePlot changed the rating from neutral to positive and added the following:
Upon receiving a copy of my post above, John from Greenwood Nursery contacted me to inquire about the minor damage that had happened during shipping. We shared a couple of emails where I indicated I didn't need the tree to be "perfect", just healthy. John felt differently about it and truly seemed to want me to have an outstanding experience with Greenwood Nursery.
When he saw the photo I send of the minor damage, John emailed me saying,
"You can leave that one in the ground and it may grow to be a beautiful plant, but I would prefer we send you another in the spring so that you feel good about your purchase with us. I will get that set up and you will get an email before it ships."
There was also an email confirmation that a new tree would be shipped in the Spring and a wish for my having a happy holiday.
I have to say, this was above and beyond what I would have ever expected from an online order to a nursery.
I will, without a doubt, order from Greenwood again and again and again.
|On Oct 24, 2006, g4jones Denton, TX wrote:
Ordered 10 dwarf burning bush, bare-root. The plants arrived at the time promised and in good condition.
|On Oct 17, 2006, Norma41 Parrott, GA wrote:
I ordered 5 Cardinal Hydrangeas from Greenwood Nurseries and was very, very happy with the packaging, size, and health of the plants on arrival.