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|On Nov 16, 2018, Bacardi95 Fly Creek, NY wrote:
Would not recommend buying from them. They have horrible customer service. I ordered plants from them and payed, then months later they never came. When i called the first two times they claimed they were being shipped soon. Then the third time i called they were all out of the trees i ordered. I ended up not getting anything! They didnt even offer to send me a different species at a discount price for my troubles! If i had of known this i would have ordered from a differnt place that i found after with cheaper prices. DEFINITELY WOULDNT RECOMMEND!
On Nov 16, 2018, Greenwood Nursery responded with:
"On May 14, 2019 12:40 PM, Greenwood Nursery responded with:
I have copy/pasted the email below that I sent to this person. He ordered one bare root tree in summer just before the nursery closed for a week for staff vacation. When we returned after holiday, that plant was not in stock. His card had not been charged. Our staff made several attempts to call him with no success.
|On Jun 2, 2014, powerflowers wrote:
No wonder there are currently 31 negative reviews of Greenwood Nursery.
On Jun 2, 2014, Greenwood Nursery responded with:
"On Jun 5, 2014 9:58 AM, Greenwood Nursery responded with:
On May 20, 2015 11:15 AM, Greenwood Nursery added:
I reached out to Adrienne from her first email and followed up, not only through email but I left a voice mail, the week after as well as later in the growing season to see how her plant was growing. She has not responded to any communications.
|On May 13, 2014, Sander1751 wrote:
I ordered a weeping willow tree that could only be sent in late fall, which I planted according to their directions. The tree appeared dead, but I was hoping it was merely in hibernation. This spring it did nothing and looks no different than when it arrived. It is still dead. The tree arrived about 2 feet tall, but was just a stick. It arrived with no soil and only a few roots. When contacted, they would only replace this tree next fall, and they would not cover shipping, and so it would cost another $20 to get a dead tree. What a terrible experience!
On May 13, 2014, Greenwood Nursery responded with:
"On Jun 5, 2014 9:16 AM, Greenwood Nursery responded with:
It's horrible when any plant fails to leaf out after planting. Greenwood is committed to working with its customers so the plants that they purchase from us are not only growing but thriving.
|On Oct 11, 2013, MarianneP Bellville, TX wrote:
This is an email that I sent and 2 business days later I still have NO response. Will never order from again:
On Oct 11, 2013, Greenwood Nursery responded with:
"On Oct 21, 2013 12:30 PM, Greenwood Nursery responded with:
Ms. Paulsen received a full refund on October 14th for her purchase even though she had already planted this plant order in her garden not allowing us to pick up the damaged plants.
|On Jun 4, 2012, Cearbhaill Russell, KY (Zone 6b) wrote:
In July of '11 I ordered two Cornus kousa dogwoods.
|On Nov 14, 2011, jackhanna Hotchkiss, CO wrote:
Ordered 120 black berry plants this past spring. Upon recieving my order I called Brenda and explained what very poor quality plants I had recieved. They were very tiny and most had no root sytem just a white bulb forming at the end .
|On Aug 4, 2011, usgrant Bottineau, ND wrote:
They are complete frauds and when dealing with (Brenda) beware. They will repeatably send you dead stock and charge you S & H. Do not trust them!
|On Jul 14, 2011, dontbuyGreenwood Clifton, NJ wrote:
BEWARE OF GREENWOOD NURSERY, my experience with them was terrible they legally steal your money and give you dead trees then if you complain to them they tell you to send them more money for shipping and handling if you want a replacement plant...they seem to do this regularly..
|On May 6, 2011, janhannon Waukesha, WI wrote:
Bought 185.00 worth of cedar green giants fall of 2010. From the start they were sickly. I emailed and Brenda and told her she said they will be fine. Its spring and they are dead I asked to have new ones shipped to me and she wanted to charge me 120.00. I said you wont stick by your plants than I will contact the better business bureau and make a facebook page on how I was sold bad trees. brenda than stated how she would sue me if I said anything bad! This is how they do business? Threaten to sue? Run... do not buy from these crooks!
|On Apr 21, 2011, GAguy Atlanta, GA wrote:
Ordered Hybrid Poplar trees and received Hybrid Willow trees...... If you would like to play the lottery when ordering your next addition to your yard and/or garden then go ahead and order from them....
|On May 4, 2010, davesgardenblog Bonfield, IL wrote:
I placed a large order in fall. Some stock arrived in time, the balance was held until spring. I had 10 spicebush bare roots delivered for immediate spring planting. Upon opening the plastic bag I noticed they were bone dry and the finer roots, those that were still there, broke off while separating them. This packet was obviously DOA. Called and was put in touch with the owner who said they will grow if I wait 6-8 weeks. I explained 50 years of growing nursery stock these are dead. "No you have to wait 6-8 weeks. I had them in the ground and of course no growth on brittle dead wood. Called again with the news and was told, "more time needed".
|On Nov 7, 2009, meilei Rochester, NY wrote:
I was very disappointed with my experience with this company. I paid $24.95(well, they did give me 10% discount) plus shipping fee $13.95 for a tree form Forsythia. This is what they describe on the website : "Size at time of shipping: 4 year old transplants, four to six foot husky tree-form, professionally trimmed and trained." I was confused when I got my order. Indeed It is a Tree form (If they define a single twig with some roots called a tree) 4 year old? I don't think so. Look at how big my forsythia bush can grow after 1 year. I was not convinced by such a thin twig I got at all. I sent them an email asking for an answer. Never replied. I think I learned my lesson and will never buy from them again.
|On Jul 31, 2009, go2lightspeed Chapel Hill, NC wrote:
I ordered 3 Cherry trees on the "Clearance Page" That's my first mistake. That's essentially where they unload all their dead junk because it is not guaranteed. I paid $60 for the order. They arrived a week later and I planted them that day following their instructions. When they arrived they were wrapped in plastic and had semi-damp shredded paper around the roots. The trees had NO branches whatsoever. Only a few pathetic looking buds. They looked dead. I watered them every few days and we had plenty of rain, as well. 6 weeks later, they're still dead. Brenda claims they're dormant. No, they're dead. I scratched off some bark near the base and there is nothing green. I will NEVER order ANYTHING from them again. Don't waste your money!
|On Jun 6, 2009, dalemanpsalm Kansas City, MO wrote:
Last week I ordered 5 Hibiscus Ardens "Rose of Sharon" plants from Greenwood's Clearance page. (Order number: 1306846) With shipping they came out to about $10 each, which I thought was pretty good since the pics of the plants on the website show a beautiful bare root plant with leaves and TONS of roots and well over 2+ feet tall.
On Jun 6, 2009, Greenwood Nursery responded with:
"On Jun 12, 2009 4:05 PM, Greenwood Nursery responded with:
Greenwood received an email from our customer the next day. We do not know if she will change her standing, but below is her email to us. We have removed her email address and last name for privacy.
|On May 8, 2009, frweaver Mableton, GA wrote:
I ordered three kousa dogwoods from Greenwood Nursery, and planted the bareroot dormant trees upon arrival. While the roots did not look great, I have had good experiences with bareroot plants from other sources and planted the trees. After about six weeks I noted no budding or signs of life. When I emailed Brenda at Greenwood, I received the following response: "Normally it does take a new transplant anywhere between 6-8 weeks to bud/leaf out. The dogwoods you purchased in February were on the members value page and I apologize but it is stated on each sale page, “All plants are sold and shipped in excellent condition but because of the discount in price no other guarantee will apply”. I will note your order with your below email and give the plants a little longer to bud/ leaf out." I admit that I had not seen the disclaimer, and that was my error. However, when the sticks did not come out of dormancy, I contacted Brenda again, because I could not believe the company would use such a policy to unload dead plants. I was wrong, as Brenda quickly pointed out by claiming the plants had been sent in "viable" condition and that Greeenwood would do nothing. I have ordered plants extensively by mail and, maybe I have just been lucky, but I have always had good experiences except with Greenwood. I had ordered from them only once before, several years ago, and received forsythia plants that all either never left dormancy or quickly died. I had been singularly unimpressed with their service at the time, but decided to give them another chance. I will not order from Greenwood again, and will actively warn others not to throw their money away.
|On May 8, 2009, LotsaNuts Oviedo, FL wrote:
In January I ordered six Apache and six Arapaho blackberry plants from Greenwood. They shipped them to me the first week in March, and I planted them on the evening they arrived in a bed that I had prepared in the interim. Several of the plants sprouted new growth within a couple of weeks, a few took over a month before showing growth, and three have never shown any sign of life.
|On Jun 23, 2008, awmspot Reidsville, NC wrote:
Received 25 barberry plants last fall. NONE survived the winter. Rep said send pictures and replacements would be considered. I sent the request and pictures. Two weeks later I sent e-mail inquiry. No reply received.
|On Jun 5, 2008, healsing New York, NY (Zone 7a) wrote:
In June of last year I ordered 10 Cinnamon fern from Greenwood at a price that I thought was too good to be true. I was right it was too good to be true! The bareroot fern arrived and appeared to be very old (black no signs of life) but I planted them anyway in rich well textured highly organic soil. In the following months only one of the 10 fern grew and that one a year later is still struggling for life, one frond at 4" high. I assume that when a person orders fern from an online nursery that is because what they actually want is living fern. Should I not expect a live plant even for a great sale price? I will not buy anything bareroot online again at any price and I will certainly not buy anything from Greenwood Nurseries again. I post this message on behalf of other unsuspecting customers who simply can't resist the price of the fern.
On Jun 5, 2008, Greenwood Nursery responded with:
On Jun 17, 2008 3:34 PM, Greenwood Nursery added:
After much searching for this customer in our database, we cannot narrow it down to just one person that might be listed as “Healsing”. If he/she would like to contact me personally, I will be happy to try to work with them to clear up any hard feelings. [email protected]
|On Jan 25, 2008, 96pote Circle, MT (Zone 3b) wrote:
Ordered 4 fruit trees for planting spring of 07 received 4 DEAD twigs right on time. When I could not see any life I notifyed them by E mail. end of story. No I didn't send shipping label or pictures as their policy calls for, as I dont need any dead twigs to replant.
On Jan 25, 2008, Greenwood Nursery responded with:
On Feb 15, 2008 8:35 AM, Greenwood Nursery added:
On August 5th of 2007, Greenwood offered to replace this customer’s plants under our guarantee.
|On Dec 19, 2007, caer4me2 Cinebar, WA (Zone 6b) wrote:
I ordered 3 Sedum Autum. They were squashed beyone recoginition
On Dec 19, 2007, Greenwood Nursery responded with:
On Jan 3, 2008 8:13 AM, Greenwood Nursery added:
In response to Caer4me2 rating, I would like to note that all 3 ladies that work customer service have double checked their archives and cannot find any correspondance with this customer. I left a D-mail with this customer the day after her post and have not heard anything back. I have also sent her numerous emails from my work account. I would love to talk with this customer and find out the exact problems; shipping problems, packaging problem, or maybe lack of knowledge of the plant itself. All problems can be remedied if both sides will work to solve it.
|On Nov 8, 2007, rhood Fruita, CO (Zone 5a) wrote:
I ordered three bareroot trees, two never rooted. The company would replace one if I paid freight. The two new ones I ordered never grew either. I got one out of five trees. Most companies have a one year plant policy.
|On Jun 13, 2007, vhuang Woodland, WA wrote:
I ordered 1 burning bush tree, 10 burning bushes, and one Japanese Maple. All of them were bare root. I planted them promptly within 2 days of arrival. Unfortunately, none ever showed any signs of life.
On Jun 13, 2007, Greenwood Nursery responded with:
On Jul 20, 2007 11:08 AM, Greenwood Nursery added:
As explained to the customer, the trees he received were still dormant. They came from the cooler so that they would bud and leaf out when he received them. They might look like "sticks" but after leafing out, they will look beautiful!
|On May 27, 2007, astersia Johnston, IA (Zone 5b) wrote:
I ordered 3 'Ruby Queen" Weigela. I am a professional horticulturist and used to dealing with mail order material. These plants were just breaking dormancy - I think I saw a few green buds on arrival. When I checked the next several days, there was nothing green, and no improvement in the 4 days after arrival. They must have had heat stress during transit & died. (it had been very hot.) I took a photo & asked for a refund since the weather was not looking like it was going to be any better for a second, later shipment.
|On May 14, 2007, scully931 Pittsburgh, PA wrote:
I am so disappointed... I bought a new house last October. Over winter I spent hours and hours pouring over websites searching for a nice border plant. Finally, I found the Willow Nashiki at Greenwood. I placed a large order on February 10 and, to take advantage of special shipping rates, bought several other items as well. I dug my holes and eagerly awaited my hedges.
On May 14, 2007, Greenwood Nursery responded with:
On May 14, 2007 2:20 PM, Greenwood Nursery added:
Dus to the sudden spring freeze that Tennessee and most of the mid-west to southern states received during the Easter Weekend, all nurseries received tremendous amounts of freeze damage to their stock. We, too, received damage to quite a bit of our inventory. To all of our customers that ordered Nishiki Willow, Dynamite Crape Myrtle, Cosmopolitan Grass and Red Barron Grass, we sent out an email stating that the freeze had damaged most of these plants. They are still alive, but the quality of each plant is less than we wanted to send out to customers.
|On May 1, 2007, kellyr78 Philadelphia, PA wrote:
I am disgusted that after I wrote a very fair email to this company about a cancelled order they never notified me about their rep wrote me back saying "maybe I was having a bad day" and did NOTHING to remedy the situation. I waited all spring to receive plants that were never coming because of a problem with my credit cards expiration date. And NO I was not given the option of continuing my order by their rep, only more confusion about why I was not notified that they cancelled my order. Isn't it their job to keep me updated after I gave them $200 of business??
On Nov. 13, 2007, kellyr78 added the following:
On May 1, 2007, Greenwood Nursery responded with:
On May 16, 2007 3:01 PM, Greenwood Nursery added:
This customer had 2 orders waiting to be shipped, both to be charged to the same credit card. Greenwood Nursery sent two (2), documented emails to the customer at the email address that the CUSTOMER entered on our website. It is not our policy to make sure that the customer entered their email address in correctly. They are an adult and should hold themselves accountable.
|On Jun 8, 2006, charlenenj Fanwood, NJ wrote:
Here is a picture of the David Phlox from Greenwood which arrived May 31, 2006. Leafless, poor condition. The company spokesperson said "it looks great".
On June 8th, 2006, charlenenj added the following:
(The first 2 photos are of the Phlox-David; the second 2 are of the Greenview Bamboo).
On November 15th, 2006, charlenenj added the following:
The company representative is right that a refund was eventually offered. The Phlox survived the summer, but the Golden Tiara hosta died. I would like a new Golden Tiara hosta since it died, if that's possible (shipping in Spring is fine). As for the Bamboo, I'm going to wait and see how it does next Spring. Thank you.
On Jun 8, 2006, Greenwood Nursery responded with:
On Nov 3, 2006 2:35 PM, Greenwood Nursery added:
Customer was correct that the plants did not meet their expectations nor did they meet Greenwood Nursery standards. Though the plants survived and will prosper we felt obligated to meet the customers expectations. Customer was contacted and offered free replacements or a full refund as well as keeping the original plants. They did not accept this offer."
|On May 3, 2006, sbwoody Colorado Springs, CO wrote:
I just found this site while trying to locate a better company for both customer service and quality. In 2004, I ordered three "premium" redbud trees for over $150. I had one die immediately and the other two didn't make it through the winter, after carefully watering, etc in our harsh Colorado climate.
|On Apr 29, 2006, hangzhouren Redmond, WA wrote:
I bought 5 plants from them. All the plants look very sick. One is just a dead dry stick without any label. One plant is very tiny, so the price is extream high.The customer service is very very poor.
|On Sep 6, 2005, Captclick Macomb, MI wrote:
I ordered the 5 crape myrtle collection. After about three weeks the order showed up on my doorstep. I opened the package and the plants were pretty much dried out. I planted them in pots and watered them daily. After a couple of weeks three showed signs of life the other two looked like there was no chance. I kept warering them anyways. After a couple more weeks the three were really staring to grow. The other two were just dead sticks. I emailed the company and no one ever returned my email. Well one is blooming and the other two are really growing. I was still mad about the two that didn't make it. I really wanted the peppermint colored plant (one of the two that never grew). Anyways I emailed them them the second time. Guess what no response. So much for their fantastic guarantee!! I will not do business with them again. BEWARE
|On Mar 18, 2005, mountainmade Signal Mountain, TN wrote:
The customer service for a simple question was so poor I won't be ordering from this company. Nasty, surly responses don't win customers!
|On Apr 19, 2002, SueKDC wrote:
I ordered 25 hybrid poplar trees which they advertise as being "very fast growing". They claim they grow as much as 6 feet per year. So far, in 3 years, mine have grown about 6 INCHES! I sent them an email asking about it, but they never responded.
|On Mar 1, 2002, gardentimeon wrote:
We applied to their affiliate program, and we were told of a "special stats" page to view our statistics, however, we were unable to find such a page. We contacted [email protected] (Douglas J. Riemer) per their prior emails to us about their program, but after three more attempts to get the information, we were unsuccessful. We contacted Mr. Riemer to inform him of the temporary removal of Greenwood Nursery from our advertisers until he could supply us with our stats page and data, and we received a reply stating that Alternative Fundraising.org had terminated our affiliate status as a result of our inquiry. We reported this to the Federal Trade Commission. We will not give our customers access to any online business that does not give its full customer support to address any issue brought forth to rectify a misleading or false statement or complaints arising from inferior merchandise, satisfactorily. We guarantee safe, secure online shopping with quality merchandise. We recently accepted Spring Hill, Direct Gardening, Michigan Bulb, Gurney and Henry Fields Nurseries because they have been taken over by Gardens Alive! and we hope to see better service and quality, based on our experience with Gardens Alive! in the past. We encourage our customers to tell us about any problems they have with our advertisers so that we may take appropriate action, and if necessary, remove them from our sites.
|On Nov 1, 2001, marciekelly wrote:
I tried them for the first time this year. What a major disappointment. I ordered 50 Butterfly and 50 Ninebark bushes. They were all supposed to be bare root. The Ninebark were bare root but they were also all sprouting when I received them. None of the Butterfly bushes took and only about 20 of the Ninebark have survived so far. (I also ordered a supply of their Repellex tablets. The tablets did not help with the 20 Ninebark bushes - the deer have been nibbling away on them and enough time has passed that the tablets should have become effective. Oh well - back to hot pepper spray and fencing to keep the deer away from the young bushes.) Their prices are certainly cheap enough, but with the very low survival rate, the cheap prices become rather expensive. I won't be ordering from them again.