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|On May 7, 2018, garyj59 Sheboygan, WI (Zone 5a) wrote:
Posted on May 6, 2018, updated May 7, 2018
On May 7th, 2018, garyj59 added the following:
No, I did not call because according to your guarantee you are not responsible after the bulbs were planted. I dug them up and they were all mush, all the bulbs were planted in the same area within 3 feet of other tulips that did just fine. I also noticed that the ones that did not come up are no longer on your site.
On May 7, 2018, Brent & Becky's Bulbs responded with:
"On May 7, 2018 8:09 AM, Brent & Becky\'s Bulbs responded with:
Wowee! That really stinks! First question (and this usually is our first question), have you given our office a call yet? We can begin to figure out if it's an issue with the cultivar or something else. The second question is, have you dug down to see what's there? There can be 3 possibilities: Mushy mess = they froze. Partial bulb pieces = they were eaten. Wrinkled and shriveled = they just didn't perform. If you can communicate that with us either here or, to save a step, call our offices directly, we can take steps toward solving this problem and making it right. Our number is toll-free 877-661-2852.
|On Oct 17, 2017, AbsoluBillsMood Springdale, PA wrote:
Extremely slow shipping that causes products to arrive (hopefully, they have not yet), well after the ideal planting time. Even though it will be very late to plant them, I will have to pay a 25% restocking fee to return the product. A company that specializes in bulbs should ship products at the appropriate time for that region of the country. It is very difficult to reach customer service, since they do not always answer the phone.
On Oct 17, 2017, Brent & Becky's Bulbs responded with:
"On Oct 17, 2017 10:27 AM, Brent & Becky\'s Bulbs responded with:
Interesting comments, thank you for posting them here.
|On Sep 20, 2016, mylittletrees Corning, OH wrote:
Posted on September 9, 2016, updated September 20, 2016
On September 20th, 2016, mylittletrees added the following:
I did email one of your associates and ask for a finalized invoice, but never heard back.
Concerning the size of the crocus corms. I respectfully disagree. Maybe it was because I was a new customer or maybe because I had a small order; all I know is the corms I received were small.
On Sep 20, 2016, Brent & Becky's Bulbs responded with:
"On Sep 12, 2016 12:18 PM, Brent & Becky\'s Bulbs responded with:
Oh my, we're so sorry that you had such a bad experience!
|On Jun 8, 2015, Zoe57 Mobile, AL wrote:
Ordered Agapanthus bulbs from B&B and planted them. Having never grown these before I thought after they bloomed they seemed to be "stuck" at a point of not fully opening. I emailed company and was referred to their description in the catalog which basically said they have been unpredictable and may need time to become established.
On Jun 8, 2015, Brent & Becky's Bulbs responded with:
"On Jun 8, 2015 11:54 AM, Brent & Becky\\\'s Bulbs responded with:
Oh, no, Zoe57! Did you email us directly or through the website? We\'ll look into the communications to make sure you can reach us and that all of the address was correctly posted. But, by all means, pick up the phone and give us a ring, at 877-661-2852. As you can see by the rest of the folks posting here, we hold strong to our belief that we make sure everyone is happy and we do a great job at it. Please call us and let\'s get this through from start to solution, find out what went wrong and let\'s make sure your a happy customer when all is said and done! Ok? We hope to hear from you soon!
On Jun 10, 2015 4:00 PM, Brent & Becky\'s Bulbs added:
Hi, zoe57! Just touching base. We haven't heard from you as of yet. We'd love the opportunity to work out your problems and figure out what went wrong. Let's work together to fix this. Give us a call toll free at 877-661-2852 at your next convenience. Thanks! "
|On Sep 24, 2012, dlriz Elkridge, MD wrote:
Mostly negative, been ordering since 2003. Kept on trying. Biggest disapointments, nearly $100.00 spent on lycoris, very sad outcome, Fritillaria Persica no show, deformed non perennial tulips. Daffodils that don't come back. Here is a list of almost everything I bought:
On Sep 24, 2012, Brent & Becky's Bulbs responded with:
"On Sep 25, 2012 9:23 AM, Brent & Becky's Bulbs responded with:
If there is ever an award for tenacity, you are the winner! Thank you for your business over the years!
|On May 30, 2012, nylorac546 Escondido, CA wrote:
Years ago I had ordered many spring bulbs from Brent and Beckys and everything was fine! Recently, they offered a 50% off for a late spring order. Well, today I received the order, and was I ever disappointed. The plants I ordered were packed together in a flimsy plastic bag with no individual planting containers, just soil to soil....they should have been each packed separately in their own planting container.The alstromeria is impossible to separate from each other and they were moldy...the buddliea bush had 3 leaves on it was about 4 inches tall from base of soil to top leaf, and was badly wrapped...can't imagine it will ever grow anywhere! The lily bulbs were completely sprouted out. The amsonia was similarly thrown together in one plastic bag and hard to separate. Come on, Brent and Beckys, I know it is the end of the season and you are probably tired, but this is no excuse for your haphazard packing and care... especially sending out sprouted lilys. I know you generally have a great reputation. Also, I called you 2 times today, and nobody in the office.
On May 30, 2012, Brent & Becky's Bulbs responded with:
"On May 31, 2012 7:43 AM, Brent & Becky's Bulbs responded with:
Thank you for bringing some of these suggestions to our attention! Although you are the first to denounce our packing methods for our plugs, it has brought up a discussion in our offices today. The plants you ordered are actually plugs, as stated on our website and catalogue by each item. Plugs are usually packed in plastic bags with soil. If we had sent them to you in individual containers or pots, we'd have shipped it 2nd or 3rd Day to you. As it is, we did notice that your order did take almost 7 days to get to you. Unfortunately, this wouldn't have been the case if it hadn't have been a holiday weekend. Our lilies are frozen and shipped without sprouts, but once they thaw (starting immediately), they sprout quickly! 6 or 7 days in a box is ample time for them to thaw and spring into action. We will be checking the roots of the Alstromeria. And regarding your calls, we had staff here from 8am - 6pm EST. I'm not sure how we missed you. Sure, we may have been assisting other customers, but we didn't have a message from you on our voicemail in order to know you had called. Leave us a message next time and we will get back to you ASAP, I promise that.
|On Apr 7, 2011, Verzwyvelt3 Calvin, LA (Zone 8b) wrote:
I placed an order with Brent & Beckie's in the fall of 2010. I ordered several different items one being 50 Dutch Iris bulbs. It is the middle of April and here in Louisiana we are having 80 degree weather. Most of my bearded iris have bloomed, my Louisiana iris are just about to finish up blooming. My verbena are blooming. My daffodils have finished blooming, My tulips are finished blooming Most of my flowering trees and shrubs are finished blooming , but when I called Brent & Beckie's they told me to wait another couple of weeks and call them back. I am 67 years old I have gardened here in Louisiana all my life, My father was a farmer by trade my grandparents and great grand parents also. But Beckie who lives in VA assumes she knows more about gardening in Louisiana than I do. Out of 50 Dutch iris I have had only one iris to bloom, not one other even put on any buds.. Do not order from Brent & Beckie's.
|On Mar 23, 2011, caterino1 Newburgh, NY wrote:
like Hexane I too ordered crocosmia bulbs and had the same problem, also I had ordered lily bulbs which were horrible, when I called them they said they would give me credit on the bulbs, but I never reordered, needless to say I have not ordered from them since.
|On Nov 13, 2010, Hexane Efland, NC wrote:
Spring 2009 I purchased two sets of Crocosmia bulbs from Brent and Beck's Bulbs. They were much smaller than Crocosmia bulbs I have planted in the past. True to their disclaimer, the bulbs sprouted but did not flower the first year. I fertilized with bulb food and mulched the bed over the winter in anticipation of beautiful long-stemmed, hummingbird enticing plumes of Crocosmia in Spring 2010. I waited May, June, July, August, but no green shoots, much less flowers. When I called B&B to request a replacement, their manager wasn't in, but would call me back. Several days went by and the same person I had previously spoken to left me a voicemail that since the bulbs had been green the year before, I should have added fertilizer and essentially it was my fault that the bulbs never bloomed. I have gardened for over 40 years and have hundreds of daffodils, iris, lillies, tulips, etc. etc and have successfully grown Crocosmias in the past. B&B should have certainly replaced the bulbs or offered a refund. That will be the last time I purchase anything from B&B.
|On May 5, 2010, CatsDancin Salem, MA wrote:
Let me preface this by saying, I’m no amateur. I’ve gardened most of my life; have my Master Gardener from VA; and have done estate gardening as a trusted “have at it” contractor, working for some extremely fussy ladies.
|On Apr 21, 2010, bjohn1974 West Orange, NJ wrote:
I tried to place an order for the first time from Brent and Becky's this week and did not have a good experience. I ordered 10 Sedum rupestre 'Angelina' from the website. There was no information as to when these would ship but I assumed it would be for spring. I received an email a few days later stating that my order was scheduled to be fulfilled in September. After contacting customer service, they explained that Sedum is a fall shipping plant because it should not be planted in the spring. This was news to me since I have several types of sedums, all planted in the spring. In fact, being that I am in NJ zone 6b, small potted plants do not tend to survive the winters well when planted in the fall. I explained this to the representative, but she explained that she could not help me because they only ship this item in the fall. So I canceled the order.
On Apr 21, 2010, Brent & Becky's Bulbs responded with:
"On Apr 21, 2010 2:03 PM, Brent & Becky's Bulbs responded with:
Hi, bjohn1974. Just read your post and I'm sorry that your experience wasn't an enjoyable one. We try to make everyone's experience easy and worry free.
|On Sep 1, 2008, crocus1 Lawrence, KS wrote:
I haven't received my order yet. But I ordered a catalog the week of the 3rd of August, midweek I believe. Called and was told it was put into the system on the 11th and would not get sent out till the end of the week. It's now the 31st of August and still haven't received it. Maybe I am impatient, but on the phone it didn't seem like they cared whether I got one or not. They were quite casual about it, like I was ridiculously demanding. I have already placed an order so I was not asking for a free catalog. Not my idea of good customer service. I won't place a negative until I get my order and it isn't up to par. I've ordered from 4 other companies in the same time period: all catalogs received promptly and Oakes was very nice on the phone with questions. Bluestone is always great to deal with. I'm not crazy about WFF but have never had problems with my orders and they respond very quickly by email to questions. (Bluestone Perennials, Oakes Daylilies, White Flower Farm!)
On October 16th, 2008, crocus1 changed the rating from neutral to negative and added the following:
Today I received my first order from B&B. The box was completely crushed by UPS. And yes the bulbs were just mauled a bit, but if the order had been plants, at least half would have been significantly damaged. When I called the woman had the gall to start off by announcing that I was the exception to the rule, that UPS was actually an excellent carrier. Since last year they left a box of dahlias marked NO FREEZING and NO EXCESS HEAT on the outside in front of my door with an outdoor temp of 33, I was not mollified by this response. After explaining the problem, it was made clear that B&B was going to do nothing unless my bulbs were destroyed. So much for customer service and support from the CLIENTS of UPS. Bad enough that when I called initially I didn't get a catalog in the mail until I complained on this site. (And I will say that the soon-to-be-owner did take the trouble to send me a catalog on his own after this comment was posted--unlike the office who simply sent a catalog in the first order box.) But to basically blow me off because I was lucky enough that the crushed box didn't destroy my bulbs really made me angry. I realize they are not responsible for UPS or its carrier employees; but they should in my humble opinion offered to send a letter of complaint to the company. Silly me. I guess this is not the sort of thing anyone does anymore. When my dahlia order from Old House Gardens was left in freezing weather, the original CSR also seemed indifferent. However, after finding out about it, the owner of OHG took the time to call and leave a personal apology and offered to reimburse me for the dahlias. That is my idea of good customer service, and I probably will not be ordering from B&B again--which is too bad as they have a lot of bulbs not usually available elsewhere. The quality of the bulbs did not seem any better than John Scheepers, however, and JS was very nice on the phone.
I'm sure most people have had good luck with B&Bs and maybe they have such an established clientele they don't care about new customers. Whatever. When I said flat out to this woman that apparently she didn't care about my crushed box one way or the other (I assume she thought if the bulbs were fine, what was my problem?)--she went into a very fake rap about how of course she cared. She did not offer to do anything about it one way or another. I finally said, so basically I have to wait until UPS destroys some bulbs before you will pass on a complaint? She didn't say yes in so many words, just filibustered on if in future I had damaged bulbs.... In effect, UPS gets away with shoddy service like this in my area because none of their clients care unless they have to legally replace a bulb or other destroyed item. A sad commentary on customer service in this country.
As it happens, most of the bulbs from OHG are bigger and more interesting anyway. So in future I will order from John Scheepers and OHG.
On October 16th, 2008, crocus1 added the following:
I probably should have waited a day to post my comment as I sound like a crank. In fact, I am the kind of person who is very bad at complaining because I was brought up to be super polite. So when I do finally complain, I usually am conflicted about it and sound strident rather than firm. Maybe I am being unfair to B&B. I do think, however, that huge corporations that have monopolies on delivery get away with this kind of thing because they know that their clients are only going to complain when having to replace or reimburse a large number of products. B&B also uses DHL. I am unfamiliar with them (except for the news stories about all the people in OH who lost their jobs when local companies were sold to DHL--not likely to endear me to them as an alternate). Strictly speaking B&B can legitimately say it is not their problem or their responsibility, especially if I just happen to live in an area with lousy delivery people. But I won't be ordering from them again even so.
|On Jul 25, 2007, lupinelady Placentia, CA wrote:
I ordered from Brent and Becky's Bulbs because they were so highly rated on this site. Unfortunately, my experience was not positive.
|On Apr 2, 2007, JeffGardener Charlottesville, VA wrote:
There seems to be a problem in the supply department at Brent and Becky's. About 70% of my order, although labeled correctly when I planted in the fall, came up this spring totally unlike what I had ordered. When I called, I was informed that this was extremely unusual, and made to feel like it was MY problem. This is a LOT of mislabeled merchandise. They should check out their suppliers!
|On Dec 8, 2006, ku9296 Cambridge, MA (Zone 6a) wrote:
I ordered 3 kinds of bulbs from them on-line and the next day I received an email noting that one kind has been sold out. I wanted to add something else to morning) they had already processed the order so the only thing I could do was to create a new order (thus paying extra shipping cost). I received the rest of the order a few days later so I was grateful that they processed and shipped very quickly but I wished they have an on-line system to indicate when something is sold out so that I could've ordered something else instead in that same order. I will keep my rating neutral for now and re-rate after the spring--the bulbs looked like they were in great condition so hopefully they'll all bloom!
On April 23rd, 2007, ku9296 changed the rating from neutral to negative and added the following:
I ordered miniature daffodils from B&B and I suspect they sold me substandard bulbs. Given that other daffodils purchased from another bulb company were all poking up, I thought I'd dig up the mini daffodils and see what was going on. They were all rotten! Upon contacting B&B and explaining the situation, they only shot back a short email blaming the weather. I'm pretty sure it's NOT the weather because I have so many other bulbs in the same bed that are ready to bloom (in fact they all bloom later than the mini daffodils I got from B&B). I wasn't pleased with the initial transaction and now I'm very unhappy with the way they are addressing this problem. I will never buy any bulbs from them again.
|On Oct 18, 2006, moonewe Springfield, MO (Zone 5b) wrote:
Called in on a Friday to ask a simple, yet time-sensitive question and was told by Becky or the operator that Brent would call me that same day - 5:00 rolled around and I called back in hopes to ask my question before the weekend started, assuming I would have to wait until Monday to hear from them and the bulbs I had were already late to plant because of an emer.surgery I underwent. I was told they were open on Saturday and Brent would definately call me then. Saturday came and went and because I wasn't given a return phone call & because of my post-op soreness, I had to discard $50+ worth of bulbs over the weekend that may have been salvaged with a simple phone call to tell me that he felt they could be saved or not. Given my post-op physical condition I reiterated to the operator (Becky?) , I definately feel like B&B could care less about their customers and I will never be ordering again from a company that treats their customers like dirt. $130+ order and can't even get a phone call from them w/2 days notice. Top 20 company? Whatever
|On Jul 11, 2006, Needlepoint142 Gloucester, VA wrote:
I have known Brent and Becky for over 20 years. In the 1980's my step-father bought a large amount of daffodil bulbs to plant on our road. The bulbs were diseased and had to be burned. It was a waste of money unfortunately.
On Jul 11, 2006, Brent & Becky's Bulbs responded with:
On Jul 12, 2006 5:13 PM, Brent & Becky's Bulbs added:
I've thought about this one all day......and I still don't quite know what to say. And I'm not one to be rendered speechless very often! But, I'll give it my best shot....(ahem)
|On Jul 1, 2006, tj0504 Saint Louis, MO wrote:
This was my first year to order from B&B's. Overall I was somewhat disappointed with the experience.
On June 21st, 2007, tj0504 changed the rating from neutral to negative and added the following:
After thirty + years gardening, I've done business with exceptional gardening companies, and with those once was enough to last forever.
To borrow their phrase "there seem to be trends" in how they respond to negative posts. Ridicule is one trend, and the other is condescension. Personally, I feel neither is appropriate.
This company has been placed into the never again category.
|On Jun 24, 2006, hedgwytch Tulsa, OK wrote:
I am leaving a neutral comment about B&B's, only because their customer service was outstanding. I ordered several items from them, including 2 varieties of gloriosa lilies, several trumpet lilies, cannas, and alstroemeria last spring.
On June 27th, 2006, hedgwytch changed the rating from neutral to negative and added the following:
Well, I am changing my rating to negative, as my remaining pink canna I ordered from them had streaking on the blooms last year. I assumed it was stress, snapped the blooms off and let it rest. They are still streaked this year. The foliage looks great, but I was informed by a professional canna grower that it is canna virus. I was sent a canna with canna virus! I specifically bought a canna from a "reputable" nursery so it would be clean.
I wasted so much time, energy, and money on this order that it's ridiculous, and now I have an infected canna in my garden. Lovely. Never again!
|On Dec 20, 2004, pierreone Carol Stream, IL (Zone 5a) wrote:
After reading all the positive feedback on this site I confidently placed my first order with Brent & Becky's Bulbs for 50 Kissproof Daffodils. Unfortunately, my experience has not been as good as what I've read. My order arrived only a week late, but 32 of the 50 bulbs were completely rotten. I called the company immediately and asked them to credit my card, which they said they would do. However, when my next credit card statement arrived, there was no credit. I called a second time and asked for the credit, and they told me they would do it and would even have someone call me to let me know it was taken care of. No call ever came and my most recent credit card statement shows no sign of a credit. It's been two months since my first call and nothing has been resolved. The combination of rotten bulbs and bad customer service means my first order was probably my last.
|On Jan 17, 2003, floralover wrote:
Sorry that I am the first to voice negative comments about B& B bulbs but it must be done. In particular, since I ordered from this company based on the positive comments I read about them here at PBM.
|On Jan 14, 2003, Pitimpinai Chicago, IL wrote:
I started to order from Brent & Becky's Bulbs a few years ago and have been very pleased with all the bulbs and service. The price was lower than Park's, higher than Van Engelen, but all the bulbs were exceptional. Most of the time I would rather pay more, because I have more trust in their quality than Van Engelen's.
On April 23rd, 2003, nunoi added the following:
Love Brent & Becky's bulbs. 29.5 lbs of them arrived over a week ago. Every single one of them was great looking.
The Lilies were enormous as usual, moist, with no rotten parts like the ones from other places. Much cheaper and much larger too.
I will enjoy the fragrance and the blossoms this summer.
I already compiled a long list to order from them for fall planting.
On August 22nd, 2003, nunoi added the following:
All the bulbs grew beautifully. There were numerous blossoms on each lily whereas lilies from other outfits would have only 1 or a few. One Lily Regale album carried 23! They perfumed the entire garden in the evening. I received the most compliments ever for them and have acquired more than one customers for B & B.
The fragrance for Freesia was heavenly.
Placed an order for over 2000 bulbs for this fall planting. The biggest order from B & B yet. Can't wait to see my garden next spring.
On Dec 23, 2004, nunoi changed their rating to neutral and added the following:
I have been a Brent & Becky's customer for several years and was very pleased with their bulbs, customer service & prices.
However, these past two years the delivery was late. Last year, a few of the bulbs were moldy. The customer service was short when I called about the bad bulbs.
Their lily bulbs are always excellent, though, always the largest in size.
With all the accolades, I wonder whether they thought they had all the customers in their hands, though, because this year the prices jumped at a breathtaking rate.
Their prices used to be comparable to Van Engelen. Now there is a HUGE difference. Only a few of B & B's items were sold at a lower price this year.
I used to split my order equally between the two. This fall, I only ordered from B & B those bulbs that I could not find at VE or the few that were lower. The bulk of my $1,500.00 bulbs order went to VE. Only about $150.00 was spent on B & B.
Too bad. I am waiting to see whether the lilies will cost much more next spring. I already saw a big jump from last spring to this fall on the same lilies.
On May 2nd, 2006, Pitimpinai changed the rating from neutral to negative and added the following:
I am sorry to say I will have to rerate Brent & Becky's. I have ordered so many Lilies from them for many years that my collection grew. I ordered another large collection last year. What a disaster. Several of the Orientals were infected with virus. They in turn infected my existing collection. I called the customer service and was told someone would get back to me. To date I have not heard anything from them.
Won't order anything from them again.
|On Nov 7, 2002, miss_amy Stamford, CT wrote:
Nice bulbs, very healthy. Wished the prices were a bitlower but pleased over all.
On May 25th, 2003, miss_amy changed the rating from positive to negative and added the following:
I cannot believe this company! I placed a order on 5/20 after receiving an email from them advertising 25% off all remaing bulbs a few days earlier. I placed my order and then on 5/23 I get another email saying that it is now 50% off!! Obviously the stock is exactly the same. I called the next day to ask for the discount to be applied to my order since it didn't seem fair to be punishing customers to replying earlier to the 25% off offer. Becky actually answered the phone and essentially told me it was too bad, they just "suddenly" to lower the prices more. She said curtly she would "see what she could do and contact me later". Of course she never called back. They have lost one loyal customer. I hope to be able to refuse the shipment and get a refund but who knows.
On May 28th, 2003, miss_amy added the following:
Dear New2it, I don't think a savvy shopper is one that waits for the last possible minute... You were just a lucky shopper. I think a savvy shopper is one that shops at companies that cares about their customers and not risk turning off them off by boucing prices up and down. There are plenty of stores that do give price adjustments within 30 days if a item you bought was marked down subsequently( Stop n' Shop supermarkets is one example). All this pricing boucing does to the company is make their customer base wait until the last possible moment to buy and not consider paying full price there again.