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Comments regarding Breck's Bulbs

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  Feedback History and Summary  
245 positives
77 neutrals
226 negatives


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Negative jasarthur
(6 reviews)
On Jun 8, 2019, jasarthur Brentwood, TN (Zone 6a) wrote:

I sent 3 emails this week to "[email protected]" and haven't even received the courtesy of an auto-reply! I also tried calling them by phone but couldn't get through their menu to a live human. P.S.-I have to agree with one of the recent reviewers that Breck's substitution practice is awful.

Negative blissfullyigneo
(1 review)
On Nov 22, 2018, blissfullyigneo Auburn, CA,
United States wrote:

I ordered the Batik Iris Collection July 15, 2018. Contacted Breck's multiple times after shipment delays. Now, mid November with winter starting to set in in California, they canceled this part of my order entirely -- after previously telling me things would ship soon. I'm beyond frustrated at their service and extremely frustrated as this was the part of that order I was most interested in adding to my garden. I will only order from more professional growers in the future and there are many who offer a far more superior product at similar rates to Breck's. I'm just disgusted at this experience. They never had the courtesy to even let me know the order was canceled. I just happened to be checking my email on Thanksgiving and saw I had a random refund from them. Not worth the time or frustration at all. And, in my experience, the bulbs they do send are crud.

Negative ldaigle
(2 reviews)
On Nov 15, 2018, ldaigle Salem, NH wrote:

I placed an order for hundreds of dollars in Irises, peonies, dahlias, begonias, hardy gladioli and poppies. My credit card was immediately debited. The order was split into ship dates according to planting time.
Shipping dates were postponed several times. One by one, all but 2 my orders eventually cancelled as out of Stock. One of the 5 irises was molded and 1 of the 10 poppy roots was dried, shriveled and clearly dead. 7 months after placing orders, I had no fall flowers, will have no spring flowers, and still no refunds.

Negative sojoyful
(2 reviews)
On Sep 16, 2018, sojoyful Merrimack, NH wrote:

Posted on September 9, 2018, updated September 16, 2018
I am a first time customer. I was wary because I\'ve seen other negative reviews about delayed deliveries, but I decided to give them a chance. I placed a small order on 8/21/18 for three on sale iris bulbs. On my order confirmation, in the \"Ship Date Estimate\" column for each bulb the item number was listed instead of a date. This was suspicious, so I logged in to the website to check my order status and it said the delivery estimate for all three bulbs was 8/24/18-9/5/18.
On 8/28/18 I logged in again and the delivery estimate for all three had changed to 8/31/18-9/12/18. I began checking every day and noticed that delivery estimate always increased by one day. It always said my items had not shipped.
On 9/3/18 the delivery estimate was 9/6/18-9/18/18. I called customer service. They said they had not started shipping of fall bulbs yet because of the prime planting times. When I pointed out that the website states that shipping for iris in my zone starts on 8/13/18, they said they have to fill orders as they are received, and they were working as fast as they can. When I expressed concern over the shifting date estimates and shrinking planting window, they suddenly mentioned that my items were due for delivery on 9/10 (that date is not anywhere in my order status), and that they could put a \"rush\" on them, but that they still could not guarantee a date.
On 9/8 (a Saturday) the delivery estimate was 9/11/18-9/23/18. I called again, this time I asked to cancel my order, which still had not shipped, according to the website. I cited the shifty delivery estimates and the increasingly late date. They said they were unable to cancel because my order was \"processing\" but that they would pass my request to the shipping department. I asked if I would get an email confirmation when my order was cancelled, and they repeated that they could not cancel my order because it is \"in processing\". They said the shipping department would come in Monday, and if they cancelled my order I would know because I\'d see a refund on my account. IF.
At this point I don\'t know how it will play out, but I do know I won\'t be ordering from them again.

On September 16th, 2018, sojoyful added the following:

The box appeared on my doorstep. I'm very disappointed. There's no packing material to protect the bulbs from rolling around in the box during shipping, and one of them was broken. One is very moldy and has an insect web or egg sack on it. A second has a small amount of mold, and the third is ok but very small. It's too late in the season for an exchange, so I planted them but with low expectations. I will never order from this company again.
Negative w96ladypilot
(1 review)
On Aug 24, 2018, w96ladypilot Panama City Beach, FL wrote:

I absolutely detest this company. Ordered 3 times. NEVER got what I ordered. Sometimes replacements were sent, for something I didn't really want ("we're sure you will love this since we are out of that"). Hey, how about an email asking me instead of willy nilly sending something? Sometimes given credit toward future orders, which I do not care to use. STEER CLEAR!

Negative cynthiadp
(1 review)
On Jun 23, 2018, cynthiadp Sherman Oaks, CA wrote:

I ordered fourteen dinnerplate dahlias. Three of the bulbs , or what there was of them were missing all the "fingers" and had no central stem. What I discovered I received once they began blooming were these little 4" blooms and this was true of all the dinnerplate dahlias I ordered!!! I called Brecks and was told I should just cut off all but one bloom to force it into dinnerplate size. I've grown dinnerplate dahlias before and knew ( unless I was entering a flower competition) this was not true. None of the plants that I ordered were anything other than regular dahlias that I could have picked up at my local nursery. I have had trouble in the past with Breck's and will NEVER order from them again. Don't waste your money or your gardening time with them!

Negative DMSOregon
(2 reviews)
On Apr 26, 2018, DMSOregon Roseburg, OR wrote:

Worst Customer Service EVER! I placed an order on 3/19. waited 1 month and checked the order status it showed a Fedex label had been generated but nothing was shipped. I checked their on-line catalog and it showed both items Out of Stock. I sent an email inquiring about my order and immediately received a canned response stating that a CS rep. would contact me. I waited until after the stated delivery date (the order still had not shipped) and sent another email inquiry and received the same canned response, waited a couple more days and called them to cancel that order and asked for a refund. If there are have 500 customers they have collected payments from of, let's say $50. each. that's $25,000 they have sitting in an account earning interest. I called them canceled my order and requested my money refunded. I will be boycotting this company.

Negative petart
(1 review)
On Apr 11, 2018, petart Linglestown, PA wrote:

I ordered 7 daylilies October, 2017. I received very small specimens, bare root. Planted them in a newly prepared bed last fall.
None survived the winter, they all rotted out.
Refund given, no hassle there. But Im still out the shipping fee of $12.95 which is not refundable.
I wont order from them again. I noticed the colors in their catalog are very deceptive and are not true to what the blooms really are.

Negative RussellSShawJr
(2 reviews)
On Apr 8, 2018, RussellSShawJr West Simsbury, CT wrote:

hellebore collection paid $54.99 for 7 plants - received tiny seedlings with less than 1 inch roots. Paid $79 for one Itoh
Bartzella peony--advertised as 3 eyes-- received a root segment 4 inches long with one eye. o
Paid $32 for a bare root Radiant Perfume rose-- one stick 5 inch rooted . Total order $450! NO MORE! Order received before frost out of the ground.

Negative ncbill
(11 reviews)
On Nov 16, 2017, ncbill West Jefferson, NC wrote:

Posted on October 19, 2017, updated November 16, 2017
Posted on October 13, 2017, updated October 19, 2017
Posted on May 14, 2017, updated October 13, 2017
Posted on June 13, 2015, updated May 14, 2017
I was apprehensive about ordering from a Gardens Alive! affiliate. But the combination of clearance price and additional discount was too much to resist. I ordered a lot of plants.

They were shipped in a reasonable time, not quickly but respectably soon after I placed my order.

The plants I received were a respectable size, healthy, well-packed, well-marked. A very good value, if the actual blooms are true to the cultivars described and pictured online.

No complaints. Everything appears as it should be.

On May 14th, 2017, ncbill added the following:

Another order from Breck\\\\\\\'s this season. 17 calendar days from order to delivery. Not too bad.

A clematis was very nicely packed, a small plant/small root system, but very healthy.

Lily-of-the-Vally pips were average size, but look healthy. Very inexpensive.

Incarvillea tubers are fat and healthy looking.

Phlox roots are average, look OK.

I ordered a bundle of 2 Itoh peonies. Only one was sent. I called customer service to check on it. They were out of the plant, but it was no hassle to get a credit. They had offered both a single Itoh AND a bundle of 2, so it is easy to see how this mistake could happen. The root I did receive is huge and healthy. Customer service was very good. Terrific deal.

Columbines look healthy, average size.

Dutch iris bulbs are very nice size and healthy. Crocosmia bulbs smallish but healthy.

Hosta roots were healthy but smallish.

Everything was an excellent value and very nicely packed. Customer service handled a small mistake perfectly.

A good experience. I have ordered again.

On October 13th, 2017, ncbill changed the rating from positive to negative and added the following:

So hit and miss.

Plant quality and condition are inconsistent. Prices can be very tempting, and sometimes the plants are a good value. Customer service is good. Usually not a hassle to get credit for plants that fail.

I am veering to negative in my overall opinion because at the end of the spring season, I had ordered hundreds of plants that ultimately were not shipped. They kept moving the ship-date forward, over and over. I found out via live chat that they had already shipped all the spring orders--while my orders were showing pending with estimated ship dates. They had closed their shipping for the season, without even informing those of us who had outstanding orders. It took a long time to get the refunds worked out, and I never was convinced that I was properly refunded for all the things I had paid for that never shipped. In some cases, they had my money tied up for months, and they most definitely held my garden hostage for weeks on end. They kept me from taking advantage of other vendors\\\' clearances while I was (patiently, I might add) waiting for nothing.

Bad business policies. Iffy merchandise quality.

Not recommended.
On October 19th, 2017, ncbill added the following:

On July 4, I placed an order with Gardens Alive! dba Breck\'s. I paid for the order in full at the time of the order. In early October, I received a partial order. I know this is normal, so I didn\'t think much about it. When the remainder of the order hadn\'t arrived a week later, I investigated. The order was marked \"completed\" all shipped in one box, 1 tracking number, 8 pounds. The 8 pounds included the box, packing materials, 2 dozen ferns, 6 iris rhizomes, and 3 geraniums, all packed in plastic bags with dirt/peat. The missing 17 hostas in no way could have been packed in that 8 pound package. They were never packed or shipped to me.

Breck\'s CSRs refused to re-ship the missing plants, even though they are still listed in stock and available for sale. I could actually purchase them again, at FIVE TIMES THE PRICE I PAID IN JULY!!!!!!!!

I placed this order much earlier than I usually do, because I especially wanted these plants.

Gardens Alive! dba Breck\'s has cheated me several ways: by holding my money for 3 months and not sending me what I bought, by trying to directly steal from me, claiming they shipped items that they did not ship, by refusing to correct this \"mistake\", and by trying to gouge me on the \"replacement\" price of something I already bought and paid for.

A criminally dishonest company.
On November 16th, 2017, ncbill added the following:

I got sucked in to another one of their "deals."

I placed one order for 120 daylilies and a separate order for 120 irises. Almost immediately, I received a nearly hysterical email telling me I had placed duplicate orders.

I responded to three times to tell them the orders were definitely not duplicates, that the orders were VERY different, and NOT to cancel either order.

Then they cancelled one of the orders and sent me an email saying that had cancelled my order, "as requested." WTH?

You can't make this stuff up. Stunning incompetence PLUS deeply dishonest business practices. Yes, sometimes their prices are tempting, but this is a slimy, sleazy company that outsources their customer service to people who have no idea what they are doing and who do not speak English.
Negative franya4birds
(1 review)
On Nov 16, 2017, franya4birds Dundee, NY wrote:

Their products are very undependable in condition. I have received many great items but also dried up items and a root that was completely rotten. The last shipment irritated me. It was a rather large order of fall bulbs that I pre-ordered in May. They had a "sale" of fall planting bulbs and being May I was able to plan to fill spaces with specific colors in specific areas of my gardens.
The shipment came at a good planting fall time but when I opened the boxes I was surprised that three of five of my orders were substituted because they were out of stock. Now how could that be when I ordered in May! Nowhere do they ask you ahead of time May They Substitute. I was furious!

Negative Aussiegirl1
(1 review)
On Oct 26, 2017, Aussiegirl1 Tully, NY wrote:

Beware of "free plants" as an enticement. I ordered three types of bulbs on Sept. 11, and 3 weeks later received a shriveled tiny iris as my 'free plant.' Six weeks later I received a box with 2 flashlights (which I didn't order) and no bulbs. When I called Customer Service in India, I was treated politely, but informed that they would refund my money and unfortunately there were no bulbs available for reshipment. Breck's, you have seriously slipped in the customer service area and I will be ordering from American-based companies in the future.

Negative Jmiles
(1 review)
On Sep 24, 2017, Jmiles Rome, NY wrote:

Bought 3 Hibiscus, showed up after first snow fall, not 1 grew.
Complained, had to beg for replacement order, was to be recv'd this month. There's 1 week left & still hasn't ship'd.
Definate waste of time, energy & $$$,
They advertise nice plants,, but haven't seen them yet, wouldn't waste my time again

Negative Sterling1940
(5 reviews)
On Jul 29, 2017, Sterling1940 Talent, OR wrote:

We moved to Talent three years ago, and the neglected garden needs a LOT of work, and a lot of new plants. I was lured in by one of Breck's frequent "sales." I ordered columbines, daylilies, hardy geraniums, a bottle bush, a canna lily, and some phlox.
I see that others have had the same experience: My order was correctly filled... with dried up, shriveled roots in bags of wood shavings. I soaked everything for 24 hours, and planted all in a newly prepared [critter-proofed!] bed. I want to emphasize that growing conditions are identical for all these plants:
The phlox sent up a few tendrils and promptly expired. Three of the five columbines look like they'll make it. One never sprouted, and one other looks iffy.
Four out of six geraniums sprouted, of which two died within a week. Of the two that are left, one looks healthy, the other not so much.
The daylilies are scrawny, but living, and the bottle bush seems to be happy, as is the canna. It works out that 1/2 of my order died.
I have not taken this up with so-called customer service because I got a huge run-around on another order [ironically not mine!] and won't deal with them again.
This time I wrote snail mail, and asked them to remove my name from their mailing list because I do not wish to do business with them again.
This is especially in regard to their pricing, which seems to me an extroadinarily moving target. I do lots of comparison shopping because we are vets on SS. Using iris as an example, I directly compared their last "as much as 75% off!!" sale with an Oregon-based company which sent me beautiful fans. In every single case, Oregon's REGULAR cost was LESS than the "sale" at Breck's. I prefer to deal with companies who are no so volatile in the $ale front. I would suggest to those whose bulb experience is positive-- shop around a little. You may be surprised at what you find...

Negative Xanxost
(1 review)
On Jul 5, 2017, Xanxost Philadelphia, PA wrote:

Been ordering from Brecks for a while now, and lately have had nothing but problems.

First, ordered a lily collection, planted the bulbs in a new garden, and when they sprouted, one of them was a gladiolus. Of the 5 colors in the collection, I only got two.

Next, ordered a toad lily. Received a bag of dirt with a one inch long root not much thicker than a hair. It never grew.

Finally (one last chance), ordered 5 Odessa Calla (supposed to be black). What I got was mid-range purple (think Prince purple) on all of them.

I'm done ordering from Brecks. Quality control has all but vanished. I'll now only buy plants from my local nurseries.

Negative Midnightloki
(1 review)
On Jun 22, 2017, Midnightloki Sugar Land, TX wrote:

Worse customer service ever. Placed 2 orders with them in the last 2 months. First order they substituted items. Second order they just sent an e-mail stating item not available and they altered the order and refunded the $ amount for the item. Sent an e-mail back telling them to cancel the total order and refund my money and confirm receipt of the request. No response. Called and talked to someone not in the United States. They hung up on me. Called back and finally got someone who could do something. Cancelled the order - waiting on my refund. DO NOT ORDER FROM THIS COMPANY - you will be totally disappointed.

Negative aarnold05
(1 review)
On Jun 19, 2017, aarnold05 Naples, TX wrote:

I ordered the warm Clematis Collection in early spring. After waiting 7 weeks, I called the cs department. I was told the collection was on backorder and would be shipped within 7-10 business days. 3 weeks later, I again contacted customer service, only to be told this time that the order had been sent to shipping and should arrive within 7-10 business days. I waited a full 14 days, contacted customer service yet again, this time by email, and received a response that the order was still backordered but they would refund my shipping charges. I waited another 14 days, and contacted cs again. This time I was told the order had been cancelled. No refund was issued. Don't order from them. Take your business to your local nursery.

Negative gprevost
(1 review)
On May 22, 2017, gprevost San Jose, CA (Zone 9b) wrote:

I was searching the web for bearded Iris and an ad showed up for Breakers (a bearded Iris) for $3.74 which is a good price. It also showed a $25.00 coupon for an order over $50.00. I clicked on the ad for $3.74 and added 14 Breakers to my cart. The total for Breakers was 52.36. So far so good. I added the coupon for $25.00 off and the total for Breakers changed to 69.86 or 4.99 for each of the 14 Breakers. It did show the $25.00 off of $69.86.

I started a chat with them and after 15 min. of chat they offered me a $5.00 coupon which I declined as I was being overcharged $17.50 for the product. They told me that they do not allow more than one coupon per order even though I did not use a coupon when I ordered the Iris. I told the person on the chat that I considered this a Scam and would not order from them.

A few years ago, I did order from them and what I received was very small and did not have the increases that US growers send. Half of the plant did grow, but took an extra year to be large enough to flower.

In this case, I thought that the price was low enough to make it possibly worthwhile to live with the small plants.

Negative dale3242
(1 review)
On Feb 9, 2017, dale3242 Palm Coast, FL (Zone 9b) wrote:

Posted on January 28, 2007, updated February 9, 2017
Breck\'s advertises \"Direct to You From Holland Since 1818.\" That is a lie. The current \"Breck\'s\" has only been in business for 4 years. I placed a $170 order with Breck\'s 5 years ago. That Breck\'s went belly up and I got nothing. Just be aware that this company has no long term history.

On February 9th, 2017, dale3242 added the following:

Just be aware that today's "Breck's" has been in operation since Gardens Alive! purchased the name in 2001 when Breck's went bankrupt. They falsely claim on their website that: "Celebrating 198 years in the Business of Blooms". I strongly recommend buying from a local nursery, not "Breck's".
Negative C0riander
(1 review)
On Dec 15, 2016, C0riander Woodland, WA wrote:

My grandmother has used Breck's bulbs in her garden for many years and recommends them, so when a friend wanted garden gifts for her birthday, I ordered her a gift certificate from the website. I ordered many weeks in advance and had it shipped to my house so that I could include it in a package with other gifts and a card. Breck's turned out to be incapable of providing a simple gift certificate, or answering any inquiry about it.

The website promises that certificates will ship immediately, and my confirmation email promised that it would arrive in 10-14 days, which was still plenty of time to include in the gift. At 13 days I checked the order status on the website and the gift certificate had still not shipped. I emailed customer service requesting immediate shipment with expedited mail or an email copy, and 4 days later, I received a form letter indicating that the shipment would happen in another 3-5 business days and take 5-7 business days to ship. With the holidays coming up, this would put the order well past the birthday and perhaps not before Christmas.

I emailed again, asking more urgently for expedited service or at least an email copy I could include in the gift. Receiving no reply, I called customer service two days later. After keeping me on hold for 10 minutes, the rep promised to have the certificate information emailed to me the next day so that I could include it in the gift.

The next day came and went, and the only email I received from Breck's was a marketing promotion advertising that there was still time to order for the holidays. Insulting irony!

I received another form email the following morning, offering me no help or real information and saying that the certificate should ship in time for Christmas. I spent my lunch break calling customer service again, and spent 20 minutes on the phone with a nice man who tried to help me. After putting me on hold numerous times to call various other departments and managers, he managed to find out the status of my order, and admitted that there was nothing he or any person in sales and service could do to help me.

He indicated that they could only generate gift certificates from one paper printing machine that had been broken down for weeks and they were helpless to generate even email copies without it. He said that he would try to get me the certificate before Christmas, but that they were trying to cram in the several weeks of backlog in the next few days as the machine was expected to be fixed. There was nothing else he could do for me.

For a company that advertises so heavily regarding gifts, it is inconceivable to me that they would handicap their ability to generate gift certificates through such an insane process, allowing it to be delayed for weeks just before the holidays. The total inability of four different customer service reps to do anything about it, and the huge delays in getting an honest answer, were awful. Why even bother to have customer service when they can't actually achieve anything, and they don't even answer promptly or honestly?

Please take your money to a better catalog company. I'll go back to buying my family dahlias and gift certificates from a company we can trust.

Negative abado
(1 review)
On Dec 9, 2016, abado Ellijay, GA wrote:

Beware! It's worth noting that Breck's is listed on BBB under a few company names. I feel like this is probably a company that concentrates more on volume and turnover than customer service or quality, so just keep that in mind when you order and have a back up plan.

This was my first time ordering from an online plant website and I probably won't do it again. I ordered the daylily collection 3 months ago and got a confirmation it shipped, but then never got it. The fedex tracking never left the warehouse. I waited because I thought maybe they were coming from Holland (obviously I don't know much about plants) and their website said they were in the middle of moving and to be patient. Advice: Don't be patient. :) Finally, I emailed...twice. Nothing. I called...the rep had an accent and I couldn't understand her. I'm usually pretty good at listening. I asked to be transferred to a supervisor 3 times. She kept avoiding it, then finally told me the supervisor was not there.

She kept trying to give me the money back (which at least was offered), but I explained I didn't want the money...I wanted the flowers I ordered and was promised. I asked if they could just send any daylilies. I didn't care which ones at that point. Just something to put in the ground for my mother. Nope. Everything was out of stock. "Why?" I asked. "The website still shows they are there." More putting me on hold and this time came back and said supervisor (who mysteriously appeared) said he gave his apologies and they would just issue a refund. I did an online chat just to see if it was someone who could understand and send SOMETHING. But, nope. Same thing. I'm done. Very disappointing experience. Why sell something you don't have? Why not try to substitute SOMETHING...ANYTHING for customers? I may have never received anything if I hadn't kept track and check in.

Negative YK
(1 review)
On Jun 25, 2016, YK College Point, NY wrote:

I have ordered peony bulbs from Breck's, Very poor quality small bulbs with no eyes, Planted it and nothing ever came up. So disappointed!

Negative rjohlman
(1 review)
On Jun 1, 2016, rjohlman Caledonia, WI wrote:

Posted on June 1, 2016, updated June 1, 2016
Ordered 16 different items early in the year to get good deals. They were to ship at proper planting time.

They took payment from credit card in May.

Got a confirmation June 1 that on June 3 they are to ship 4 items (various quantities). The rest (12 different items, various quantities) they WERE going to ship 7/9 - 7/15 ?! I asked, \"What the hell am I supposed to do with these in mid-summer!\"

While they\'re cancelling and refunding the rest of my order, I have learned the hard way.

Beware of ordering from Breck\'s!

On June 1st, 2016, rjohlman added the following:

Almost forgot: Breck's customer service is now in India. So now I always ask what country the person is located in. If they answer U.S., I ask, "What state?" Then I ask for the state abbreviation.

Just remember our privacy laws regarding private information don't apply overseas. I always insist (and get more forceful if they tried to avoid this) that they transfer to someone in the U.S.
Negative tiinaku
(1 review)
On May 11, 2016, tiinaku Rockville, MD wrote:

I would not recommend this company to anyone. I ordered last fall. There were numerous mistakes in the order - shipped to the billing address. Mistakes within the order. They shipped a second order to the correct address. I returned that. They refunded the money for the order to the credit card - but then said I owed money for the order. Customer service was very poor. One person does not know what the next one is doing - they seem to have very poor internal communication. I think there are better places to order from - save yourself months of annoyance.

Negative WonkaChad
(3 reviews)
On Nov 30, 2015, WonkaChad Lovettsville, VA (Zone 7a) wrote:

I got the email for free shipping on all fall planting bulbs for the week of Cyber-Monday from Breck's Bulbs. I chose a few & went through the process through the last step... "$9.95 Shipping." I did that 3 times without submitting the order through. Once I realized it wasn't something I was doing wrong, I opened a chat with Breck's Bulbs representative Stephanie. She reminded me free shipping was only valid on the FALL bulbs & then I gave her the item codes for the items on the FALL bulbs page that I intended to order. She offered me $4.95 shipping & then she realized I was right, all of the items were on the FREE shipping listed page. She offered to process my order for me, but I will not give a credit card number over chat or the phone, I will only use Paypal for these online transactions. She said she wasn't able to do that. She then said she could process the order for me then refund the shipping later. I just said "nope."

When she ended by asking if there was anything more she could do for me, I suggested she get that "FREE shipping on FALL bulbs" code fixed ASAP since it is supposed to be a Cyber-Monday thing & they just emailed it to a bunch of people that will be really annoyed that the "FREE SHIPPING" is really $9.95.

Negative hudit
(1 review)
On Oct 16, 2015, hudit Seattle, WA wrote:

I ordered 25 galanthus bulbs from Breck's at the end of September 2015. The good news is they arrived about a week later. The bad news is that 7 of the 25 bulbs were covered in mold and mildew. I wrote to them and they promptly wrote back that they were sending a new shipment. Which they did. And this shipment was worse than the first one. Many moldy bulbs. I'm not writing them again. I don't want anymore moldy bulbs. the price on these bulbs was much cheaper than I could find in the local nurseries but then you get what you pay for. I will not buy from this company again.

Negative loriminnesota
(1 review)
On Sep 3, 2015, loriminnesota Arlington, MN wrote:

Soooo disappointed! After spending hours online to find just the right bulbs, I placed my order with them in the wee morning hours of 8/30/15. Order was only about $75.00, but thought I was getting a good deal on the 140 bulbs and they were soooo gorgeous! Paid for via Paypal which they promptly took out of my account. Two days later, they finally acknowledged my order. Shipping date of 10/10/15. I'm leaving town for 2 weeks on 10/16/15, but I thought it was doable. The next day, I notice my order has been pushed back to 10/12/15. Okay, I can still fit this in before I leave. But then less than 8 hours later, my order had been pushed back to 10/13/15. Considering I only placed the order a few days ago, and my delivery date has already changed three times, I have no doubt there is NO WAY I would receive my order before I left. And living in Minnesota, we frequently get snow by Halloween, so didn't want to take my chances that would be the last time my delivery date got pushed back. It's only been a few days and they changed it three times. That said, still waiting for my refund. While they responded promptly to cancel my order, a refund to my Paypal account has yet to be issued. I feel so terrible that I won't be getting this beautiful mix of bulbs...especially after all that planning. :( I would never even think of ordering from this company again. Wasted time I did not have to waste.

Negative smcatl
(2 reviews)
On Aug 8, 2015, smcatl Atlanta, GA wrote:

I ordered about a dozen different tall bearded iris last fall from Breck's. Mistake. They arrived rattling around loose in a cardboard box with several of the varietal tags detached from the leaves, and one tag missing altogether. About half the plants bloomed this year, which is not unexpected. But two of them were NOT varieties I had ordered, and because they weren't tagged and half haven't yet bloomed, I still don't even know what I'm missing.

'Beverly Sills' was a tiny rhizome that produced a tiny (< 12" tall) plant--with, bizarrely, two full-sized blooms. It disappeared during the summer, but has now sent up a small, rather sad new shoot. 'Grand Canyon Sunset'--or, wait! might it have been it 'Wench?'--was also weak and has now rotted. The others produced healthy plants, but what the heck are they?

This year I ordered TBIs from Schreiner's, the iris specialty growers. When they arrived yesterday I learned how mail order irises SHOULD look. The rhizomes were twice the size of any I got from Breck's, plump, full of roots, and with labels securely attached to firm, healthy fans--labels that helpfully included a photo of the bloom and mature height of the plant.

I know who I'm ordering from in the future--and it won't be Breck's.

Negative LilacJennifer
(3 reviews)
On Jan 22, 2015, LilacJennifer Eden, NY (Zone 5a) wrote:

I ordered from Breck's for my first and last time in the Summer of 2014. Not happy at all. The columbine, bleeding heart and other plants basically came as dry roots in a plastic bag with wood shavings. I planted them up in pot to keep an eye on them and get them going, and later into the garden. But they remained weak. I will be very surprised if they survive the winter. Very disappointed.

Negative BetNC
(6 reviews)
On Sep 21, 2014, BetNC Hendersonville, NC (Zone 7a) wrote:

This was my first and last order using Breck's as there was one problem after another . . . . and the bulbs haven't even arrived yet. There was a difference between catalog price and web site price - even using their "code" to get the catalog price. When I called customer service about this, the person insisted I make an entire new order, in order to get the catalog price; when I did not get a confirmation email, I called again= to learn there was no new order so my items hadn't been ordered. Since I had given my credit card authorization for the new "order", my bank account was compromised and I had to cancel/order a new card. . . and then contact all the other vendors with the new, correct payment information. Original delivery was scheduled for Oct 24-30, so I arranged to hire a planter-person for then (I'm disabled and can't plant my own plants). Breck's arbitrarily changed the delivery date for a month earlier, but after almost two weeks of emailing back and forth with customer service (even explaining why the change was unacceptable), they finally agreed to deliver a SECOND shipment of the same items Oct 20-27.
I wish I had found DG before I ordered from this company. After reading others' experiences with Breck's, I'm concerned about MORE problems and the viability of the bulbs I ordered.

Negative sasquatchdan
(1 review)
On Sep 10, 2014, sasquatchdan Madison, WI wrote:

Pricing is confusing... Catalog varies vs. website. Website offers a deal through an email, which somehow increases the price when the code is used? Deceptive pricing.

Negative kc1966
(1 review)
On Sep 7, 2014, kc1966 Downingtown, PA wrote:

I'm very disappointed with my most recent Breck's orders (spanning a year and a half). Only 1 of the 3 Switzerland Begonia tubers I received showed signs of life on arrival. As expected, only that one grew into a lovely plant (despite being planted in identical conditions). However, it was clearly NOT a Switzerland Begonia. The Blue Hill Salvia also appeared lifeless upon arrival, and none of them produced even a hint of a plant. The Hosta "Mixture" Super Sak contained 10 plants of the identical shade of light green--nothing even close to resembling the catalog image of great variety in color and size. Despite receiving the wrong daffodils in my previous order, I ordered from them again. That was obviously a mistake. Complaint submissions to Breck's were ignored. I have been ordering from this company for a number of years, trying to beautify our homes in military housing as we moved from state-to-state. I refuse to continue to be loyal to a company that doesn't value or respect its customers.

Negative clevelandgarden
(1 review)
On Aug 9, 2014, clevelandgarden wrote:

This is a company to avoid. I ordered a Louis Cotton cannas
which are hard to find but they had them in their catalog pictured with dark bronze leaves, apricot flowers and a dwarf size. They arrived well into the spring after I called to see where they were..."direct from Holland,'' they said. I got 4 dead bulbs in the mix. But what grew was anything but advertised. Tall, lanky plants, leaves were more green than bronze, flowers are washed out yellow. NOTHING like the right thing which I have grown in the past. I have been growing all sorts of cannas for 35 years so when I called customer service, they told me that they obviously sent you the wrong variety. They offer three varieties, all completely different so this is bs. My guess is that they're getting their bulbs from a giant supplier and quality control is not at the top of their list. They were pleasant and gave me a refund but what will I get next year? Not going to devote much space to their bulbs until I see the results. Hey Breck's...alot of negative comments. You need to do something about that.

Negative chuck7701
(2 reviews)
On Jun 25, 2014, chuck7701 McKinney, TX (Zone 8a) wrote:

While the plants they ship may be of fair to good quality, the first shipment I ordered was satisfactory, but arrived six weeks later. I'm still waiting on the second shipment TWO MONTHS after I ordered them 4/27/14.

Be aware that your shipping date(s) will be questionable, and could be cancelled without notice, supposedly since they are shipped from Holland. If you can wait, or if you order well in advance of the planting season, you might be satisfied.

DO NOT order when planting season arrives if you want to plant them in time for the growing season. I will not order from them again.

Negative millsj54
(1 review)
On Jun 18, 2014, millsj54 Montvale, NJ wrote:

Gardners beware of Brecks!... They do not honor their own guarantee to grow or a replacement will be provided. I have stopped ordering from most of the bulbs never seem storng enough to either grow the first year and the ones which do grow...die during the winter. I finally had enough and located a receipt for a replacement....the customer service dept. sent me a $10. credit...why would I want a $10 credit when the first item failed to grow! I have had no success with Brecks..and advise people of their scam to take your money and not honor their replacement your money and go to your local nursery and you will have better results! Beware of Brecks deceit.

Negative alatoob
(1 review)
On Jun 14, 2014, alatoob Meredith, NH wrote:

I placed an order a month ago for some plants that should have shipped immediately. After a couple weeks I called and was reassured that my order would be put on priority status in the warehouse. The shipping date got delayed repeatedly and then, without any notice, the item was cancelled - I only found out when I again went to check the status online and discovered the peony collection "not yet shipped" had disappeared entirely from my order. I was not offered a substitute for the plants and have yet to receive an official email informing me of the cancellation or a refund. I'm extremely disappointed with the customer service and communication this company offers and will most likely go elsewhere for future purchases.

Negative macoopermd
(1 review)
On Jun 9, 2014, macoopermd River Forest, IL wrote:

I have used Brecks and its sister companies (Spring Hill, etc) for over 25 years but have decreased my orders substantially over the past several years due to poor quality or long delays in the delivery. The bulbs are generally good quality but their other plants are not. Today I called to inquire and complain that some items (which shipped two weeks after they were promised - with many delays and e-mails in between) were not sprouting yet, the customer service woman deprecatingly lectured me on the Chicago winter, on warm ground, and threatened our credit rating when I said I was not interested in paying them until I saw the caladia sprouting. I have had other items credited this spring from their sister companies for no growth where similar plants from local growers are doing quite well already. Generally Brecks customer service is friendly and helpful, but not this woman who felt she had to speak harshly to me. I know about hard winters - less than 1/3 of their bulbs that I planted last fall came up this spring, yet I did not complain about those.

Negative Warrenstapestry
(1 review)
On Apr 22, 2014, Warrenstapestry Greenfield, NH wrote:

I had put some items from a great sale into my cart. I then recieved emails "encouraging" me to complete the sale or else the sale prices would disappear and they would empty my cart.
Why do they need to threaten to empty my cart other than to try to get me to order?

Two days after that I get an email saying that I can get $25 off of my order. When I go to my cart as directed suddenly everything is at full price. Obviously the $25 is merely a bait and switch to get me to spend money to save money.
I'm not a fool so I called the company and the sales rep who pronounced "alliums" "aluminums" tried to tell me that money off codes only pertain to specific promotions, which wasn't at all spelled out in the email.

At this point I don't trust them at all so I quickly place the order at admittedly great prices while I was on hold and then I finally get to speak to an Indian guy who dislikes it when I call it gimmicks and really has nothing to offer when I ask for the $25 off as promised in the email.

I don't think this company does them selves any favors by using a sophisticated form of bait and switch to try to get people to buy.

Negative PaisanoHouse
(1 review)
On Mar 23, 2014, PaisanoHouse Rockport, TX wrote:

While I shopped online, prices for the same eight items in my shopping cart changed three times. The final totals for my order ranged from around $100 to almost $200 for the same items. Here is what happened at as a I attempted to order items online that were featured in its "Spring 2014 Planner for Summer Gardens" print catalog in which items were priced up to 75% off: (The catalog showed three prices for each plant, with Price 1 and Price 2 crossed out; Price 3 being the final sale price.
1. offered $25 off a $50 purchase in exchange for my email address. I received a confirmation on the site that the "discount is being applied." I shopped, using the item numbers from the catalog. Online prices for the very same items in the print catalog were higher; they were the Price 2 prices in the catalog.
2. I looked around the home page again and found a banner advertising the "up to 75% off sale" and clicked on it. That changed the prices in my shopping cart to the Price 3 prices and my shopping cart total was approximately $110, but the $25 discount hadn't been applied. I checked my email and there was a notice from Breck's that the $25 discount had been changed and to "Claim Your $100 in Free Merchandise."
3.When I clicked on that link, it took me back to the site and a banner there claimed: "Choose your discount. $25 off $50; $50 off $100; $100 off $200." But the prices on the items in my cart had all been changed again. Now my $110 order cost $190!

I suppose one could build a spreadsheet to decide which of Breck's three pricing options for the same merchandise was the best deal, but having spent hours researching the eight plants in my cart, I was ready to buy, not puzzle through this mess. Suspicious of a company that would advertise one price in catalogs, a different price online, and raise prices to honor a discount, I emptied my cart and left the site. I am a retailer; this is not purely deceptive advertising, but it seems like a sketchy way to promote a business. I will shop elsewhere.

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