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|On Nov 16, 2017, ncbill West Jefferson, NC wrote:
Posted on October 19, 2017, updated November 16, 2017
On May 14th, 2017, ncbill added the following:
Another order from Breck\\\\\\\'s this season. 17 calendar days from order to delivery. Not too bad.
A clematis was very nicely packed, a small plant/small root system, but very healthy.
Lily-of-the-Vally pips were average size, but look healthy. Very inexpensive.
Incarvillea tubers are fat and healthy looking.
Phlox roots are average, look OK.
I ordered a bundle of 2 Itoh peonies. Only one was sent. I called customer service to check on it. They were out of the plant, but it was no hassle to get a credit. They had offered both a single Itoh AND a bundle of 2, so it is easy to see how this mistake could happen. The root I did receive is huge and healthy. Customer service was very good. Terrific deal.
Columbines look healthy, average size.
Dutch iris bulbs are very nice size and healthy. Crocosmia bulbs smallish but healthy.
Hosta roots were healthy but smallish.
Everything was an excellent value and very nicely packed. Customer service handled a small mistake perfectly.
A good experience. I have ordered again.
On October 13th, 2017, ncbill changed the rating from positive to negative and added the following:
So hit and miss.
Plant quality and condition are inconsistent. Prices can be very tempting, and sometimes the plants are a good value. Customer service is good. Usually not a hassle to get credit for plants that fail.
I am veering to negative in my overall opinion because at the end of the spring season, I had ordered hundreds of plants that ultimately were not shipped. They kept moving the ship-date forward, over and over. I found out via live chat that they had already shipped all the spring orders--while my orders were showing pending with estimated ship dates. They had closed their shipping for the season, without even informing those of us who had outstanding orders. It took a long time to get the refunds worked out, and I never was convinced that I was properly refunded for all the things I had paid for that never shipped. In some cases, they had my money tied up for months, and they most definitely held my garden hostage for weeks on end. They kept me from taking advantage of other vendors\\\' clearances while I was (patiently, I might add) waiting for nothing.
Bad business policies. Iffy merchandise quality.
On October 19th, 2017, ncbill added the following:
On July 4, I placed an order with Gardens Alive! dba Breck\'s. I paid for the order in full at the time of the order. In early October, I received a partial order. I know this is normal, so I didn\'t think much about it. When the remainder of the order hadn\'t arrived a week later, I investigated. The order was marked \"completed\" all shipped in one box, 1 tracking number, 8 pounds. The 8 pounds included the box, packing materials, 2 dozen ferns, 6 iris rhizomes, and 3 geraniums, all packed in plastic bags with dirt/peat. The missing 17 hostas in no way could have been packed in that 8 pound package. They were never packed or shipped to me.
Breck\'s CSRs refused to re-ship the missing plants, even though they are still listed in stock and available for sale. I could actually purchase them again, at FIVE TIMES THE PRICE I PAID IN JULY!!!!!!!!
I placed this order much earlier than I usually do, because I especially wanted these plants.
Gardens Alive! dba Breck\'s has cheated me several ways: by holding my money for 3 months and not sending me what I bought, by trying to directly steal from me, claiming they shipped items that they did not ship, by refusing to correct this \"mistake\", and by trying to gouge me on the \"replacement\" price of something I already bought and paid for.
A criminally dishonest company.
On November 16th, 2017, ncbill added the following:
I got sucked in to another one of their "deals."
I placed one order for 120 daylilies and a separate order for 120 irises. Almost immediately, I received a nearly hysterical email telling me I had placed duplicate orders.
I responded to three times to tell them the orders were definitely not duplicates, that the orders were VERY different, and NOT to cancel either order.
Then they cancelled one of the orders and sent me an email saying that had cancelled my order, "as requested." WTH?
You can't make this stuff up. Stunning incompetence PLUS deeply dishonest business practices. Yes, sometimes their prices are tempting, but this is a slimy, sleazy company that outsources their customer service to people who have no idea what they are doing and who do not speak English.
|On Nov 16, 2017, franya4birds Dundee, NY wrote:
Their products are very undependable in condition. I have received many great items but also dried up items and a root that was completely rotten. The last shipment irritated me. It was a rather large order of fall bulbs that I pre-ordered in May. They had a "sale" of fall planting bulbs and being May I was able to plan to fill spaces with specific colors in specific areas of my gardens.
|On Oct 26, 2017, Aussiegirl1 Tully, NY wrote:
Beware of "free plants" as an enticement. I ordered three types of bulbs on Sept. 11, and 3 weeks later received a shriveled tiny iris as my 'free plant.' Six weeks later I received a box with 2 flashlights (which I didn't order) and no bulbs. When I called Customer Service in India, I was treated politely, but informed that they would refund my money and unfortunately there were no bulbs available for reshipment. Breck's, you have seriously slipped in the customer service area and I will be ordering from American-based companies in the future.
|On Sep 24, 2017, Jmiles Rome, NY wrote:
Bought 3 Hibiscus, showed up after first snow fall, not 1 grew.
|On Jul 29, 2017, Sterling1940 Talent, OR wrote:
We moved to Talent three years ago, and the neglected garden needs a LOT of work, and a lot of new plants. I was lured in by one of Breck's frequent "sales." I ordered columbines, daylilies, hardy geraniums, a bottle bush, a canna lily, and some phlox.
|On Jul 5, 2017, Xanxost Philadelphia, PA wrote:
Been ordering from Brecks for a while now, and lately have had nothing but problems.
|On Jun 22, 2017, Midnightloki Sugar Land, TX wrote:
Worse customer service ever. Placed 2 orders with them in the last 2 months. First order they substituted items. Second order they just sent an e-mail stating item not available and they altered the order and refunded the $ amount for the item. Sent an e-mail back telling them to cancel the total order and refund my money and confirm receipt of the request. No response. Called and talked to someone not in the United States. They hung up on me. Called back and finally got someone who could do something. Cancelled the order - waiting on my refund. DO NOT ORDER FROM THIS COMPANY - you will be totally disappointed.
|On Jun 19, 2017, aarnold05 Naples, TX wrote:
I ordered the warm Clematis Collection in early spring. After waiting 7 weeks, I called the cs department. I was told the collection was on backorder and would be shipped within 7-10 business days. 3 weeks later, I again contacted customer service, only to be told this time that the order had been sent to shipping and should arrive within 7-10 business days. I waited a full 14 days, contacted customer service yet again, this time by email, and received a response that the order was still backordered but they would refund my shipping charges. I waited another 14 days, and contacted cs again. This time I was told the order had been cancelled. No refund was issued. Don't order from them. Take your business to your local nursery.
|On May 22, 2017, gprevost San Jose, CA (Zone 9b) wrote:
I was searching the web for bearded Iris and an ad showed up for Breakers (a bearded Iris) for $3.74 which is a good price. It also showed a $25.00 coupon for an order over $50.00. I clicked on the ad for $3.74 and added 14 Breakers to my cart. The total for Breakers was 52.36. So far so good. I added the coupon for $25.00 off and the total for Breakers changed to 69.86 or 4.99 for each of the 14 Breakers. It did show the $25.00 off of $69.86.
|On Feb 9, 2017, dale3242 Palm Coast, FL (Zone 9b) wrote:
Posted on January 28, 2007, updated February 9, 2017
On February 9th, 2017, dale3242 added the following:
Just be aware that today's "Breck's" has been in operation since Gardens Alive! purchased the name in 2001 when Breck's went bankrupt. They falsely claim on their website that: "Celebrating 198 years in the Business of Blooms". I strongly recommend buying from a local nursery, not "Breck's".
|On Dec 15, 2016, C0riander Woodland, WA wrote:
My grandmother has used Breck's bulbs in her garden for many years and recommends them, so when a friend wanted garden gifts for her birthday, I ordered her a gift certificate from the website. I ordered many weeks in advance and had it shipped to my house so that I could include it in a package with other gifts and a card. Breck's turned out to be incapable of providing a simple gift certificate, or answering any inquiry about it.
|On Dec 9, 2016, abado Ellijay, GA wrote:
Beware! It's worth noting that Breck's is listed on BBB under a few company names. I feel like this is probably a company that concentrates more on volume and turnover than customer service or quality, so just keep that in mind when you order and have a back up plan.
|On Jun 25, 2016, YK College Point, NY wrote:
I have ordered peony bulbs from Breck's, Very poor quality small bulbs with no eyes, Planted it and nothing ever came up. So disappointed!
|On Jun 1, 2016, rjohlman Caledonia, WI wrote:
Posted on June 1, 2016, updated June 1, 2016
On June 1st, 2016, rjohlman added the following:
Almost forgot: Breck's customer service is now in India. So now I always ask what country the person is located in. If they answer U.S., I ask, "What state?" Then I ask for the state abbreviation.
Just remember — our privacy laws regarding private information don't apply overseas. I always insist (and get more forceful if they tried to avoid this) that they transfer to someone in the U.S.
|On May 11, 2016, tiinaku Rockville, MD wrote:
I would not recommend this company to anyone. I ordered last fall. There were numerous mistakes in the order - shipped to the billing address. Mistakes within the order. They shipped a second order to the correct address. I returned that. They refunded the money for the order to the credit card - but then said I owed money for the order. Customer service was very poor. One person does not know what the next one is doing - they seem to have very poor internal communication. I think there are better places to order from - save yourself months of annoyance.
|On Nov 30, 2015, WonkaChad Lovettsville, VA (Zone 7a) wrote:
I got the email for free shipping on all fall planting bulbs for the week of Cyber-Monday from Breck's Bulbs. I chose a few & went through the process through the last step... "$9.95 Shipping." I did that 3 times without submitting the order through. Once I realized it wasn't something I was doing wrong, I opened a chat with Breck's Bulbs representative Stephanie. She reminded me free shipping was only valid on the FALL bulbs & then I gave her the item codes for the items on the FALL bulbs page that I intended to order. She offered me $4.95 shipping & then she realized I was right, all of the items were on the FREE shipping listed page. She offered to process my order for me, but I will not give a credit card number over chat or the phone, I will only use Paypal for these online transactions. She said she wasn't able to do that. She then said she could process the order for me then refund the shipping later. I just said "nope."
|On Oct 16, 2015, hudit Seattle, WA wrote:
I ordered 25 galanthus bulbs from Breck's at the end of September 2015. The good news is they arrived about a week later. The bad news is that 7 of the 25 bulbs were covered in mold and mildew. I wrote to them and they promptly wrote back that they were sending a new shipment. Which they did. And this shipment was worse than the first one. Many moldy bulbs. I'm not writing them again. I don't want anymore moldy bulbs. the price on these bulbs was much cheaper than I could find in the local nurseries but then you get what you pay for. I will not buy from this company again.
|On Sep 3, 2015, loriminnesota Arlington, MN wrote:
Soooo disappointed! After spending hours online to find just the right bulbs, I placed my order with them in the wee morning hours of 8/30/15. Order was only about $75.00, but thought I was getting a good deal on the 140 bulbs and they were soooo gorgeous! Paid for via Paypal which they promptly took out of my account. Two days later, they finally acknowledged my order. Shipping date of 10/10/15. I'm leaving town for 2 weeks on 10/16/15, but I thought it was doable. The next day, I notice my order has been pushed back to 10/12/15. Okay, I can still fit this in before I leave. But then less than 8 hours later, my order had been pushed back to 10/13/15. Considering I only placed the order a few days ago, and my delivery date has already changed three times, I have no doubt there is NO WAY I would receive my order before I left. And living in Minnesota, we frequently get snow by Halloween, so didn't want to take my chances that would be the last time my delivery date got pushed back. It's only been a few days and they changed it three times. That said, still waiting for my refund. While they responded promptly to cancel my order, a refund to my Paypal account has yet to be issued. I feel so terrible that I won't be getting this beautiful mix of bulbs...especially after all that planning. :( I would never even think of ordering from this company again. Wasted time I did not have to waste.
|On Aug 8, 2015, smcatl Atlanta, GA wrote:
I ordered about a dozen different tall bearded iris last fall from Breck's. Mistake. They arrived rattling around loose in a cardboard box with several of the varietal tags detached from the leaves, and one tag missing altogether. About half the plants bloomed this year, which is not unexpected. But two of them were NOT varieties I had ordered, and because they weren't tagged and half haven't yet bloomed, I still don't even know what I'm missing.
|On Jan 22, 2015, LilacJennifer Eden, NY (Zone 5a) wrote:
I ordered from Breck's for my first and last time in the Summer of 2014. Not happy at all. The columbine, bleeding heart and other plants basically came as dry roots in a plastic bag with wood shavings. I planted them up in pot to keep an eye on them and get them going, and later into the garden. But they remained weak. I will be very surprised if they survive the winter. Very disappointed.
|On Sep 21, 2014, BetNC Hendersonville, NC (Zone 7a) wrote:
This was my first and last order using Breck's as there was one problem after another . . . . and the bulbs haven't even arrived yet. There was a difference between catalog price and web site price - even using their "code" to get the catalog price. When I called customer service about this, the person insisted I make an entire new order, in order to get the catalog price; when I did not get a confirmation email, I called again= to learn there was no new order so my items hadn't been ordered. Since I had given my credit card authorization for the new "order", my bank account was compromised and I had to cancel/order a new card. . . and then contact all the other vendors with the new, correct payment information. Original delivery was scheduled for Oct 24-30, so I arranged to hire a planter-person for then (I'm disabled and can't plant my own plants). Breck's arbitrarily changed the delivery date for a month earlier, but after almost two weeks of emailing back and forth with customer service (even explaining why the change was unacceptable), they finally agreed to deliver a SECOND shipment of the same items Oct 20-27.
|On Sep 10, 2014, sasquatchdan Madison, WI wrote:
Pricing is confusing... Catalog varies vs. website. Website offers a deal through an email, which somehow increases the price when the code is used? Deceptive pricing.
|On Sep 7, 2014, kc1966 Downingtown, PA wrote:
I'm very disappointed with my most recent Breck's orders (spanning a year and a half). Only 1 of the 3 Switzerland Begonia tubers I received showed signs of life on arrival. As expected, only that one grew into a lovely plant (despite being planted in identical conditions). However, it was clearly NOT a Switzerland Begonia. The Blue Hill Salvia also appeared lifeless upon arrival, and none of them produced even a hint of a plant. The Hosta "Mixture" Super Sak contained 10 plants of the identical shade of light green--nothing even close to resembling the catalog image of great variety in color and size. Despite receiving the wrong daffodils in my previous order, I ordered from them again. That was obviously a mistake. Complaint submissions to Breck's were ignored. I have been ordering from this company for a number of years, trying to beautify our homes in military housing as we moved from state-to-state. I refuse to continue to be loyal to a company that doesn't value or respect its customers.
|On Aug 9, 2014, clevelandgarden wrote:
This is a company to avoid. I ordered a Louis Cotton cannas
|On Jun 25, 2014, chuck7701 McKinney, TX (Zone 8a) wrote:
While the plants they ship may be of fair to good quality, the first shipment I ordered was satisfactory, but arrived six weeks later. I'm still waiting on the second shipment TWO MONTHS after I ordered them 4/27/14.
|On Jun 18, 2014, millsj54 Montvale, NJ wrote:
Gardners beware of Brecks!... They do not honor their own guarantee to grow or a replacement will be provided. I have stopped ordering from Brecks....as most of the bulbs never seem storng enough to either grow the first year and the ones which do grow...die during the winter. I finally had enough and located a receipt for a replacement....the customer service dept. sent me a $10. credit...why would I want a $10 credit when the first item failed to grow! I have had no success with Brecks..and advise people of their scam to take your money and not honor their replacement guarantee...save your money and go to your local nursery and you will have better results! Beware of Brecks deceit.
|On Jun 14, 2014, alatoob Meredith, NH wrote:
I placed an order a month ago for some plants that should have shipped immediately. After a couple weeks I called and was reassured that my order would be put on priority status in the warehouse. The shipping date got delayed repeatedly and then, without any notice, the item was cancelled - I only found out when I again went to check the status online and discovered the peony collection "not yet shipped" had disappeared entirely from my order. I was not offered a substitute for the plants and have yet to receive an official email informing me of the cancellation or a refund. I'm extremely disappointed with the customer service and communication this company offers and will most likely go elsewhere for future purchases.
|On Jun 9, 2014, macoopermd River Forest, IL wrote:
I have used Brecks and its sister companies (Spring Hill, etc) for over 25 years but have decreased my orders substantially over the past several years due to poor quality or long delays in the delivery. The bulbs are generally good quality but their other plants are not. Today I called to inquire and complain that some items (which shipped two weeks after they were promised - with many delays and e-mails in between) were not sprouting yet, the customer service woman deprecatingly lectured me on the Chicago winter, on warm ground, and threatened our credit rating when I said I was not interested in paying them until I saw the caladia sprouting. I have had other items credited this spring from their sister companies for no growth where similar plants from local growers are doing quite well already. Generally Brecks customer service is friendly and helpful, but not this woman who felt she had to speak harshly to me. I know about hard winters - less than 1/3 of their bulbs that I planted last fall came up this spring, yet I did not complain about those.
|On Apr 22, 2014, Warrenstapestry Greenfield, NH wrote:
I had put some items from a great sale into my cart. I then recieved emails "encouraging" me to complete the sale or else the sale prices would disappear and they would empty my cart.
|On Mar 23, 2014, PaisanoHouse Rockport, TX wrote:
While I shopped online, prices for the same eight items in my shopping cart changed three times. The final totals for my order ranged from around $100 to almost $200 for the same items. Here is what happened at Brecks.com as a I attempted to order items online that were featured in its "Spring 2014 Planner for Summer Gardens" print catalog in which items were priced up to 75% off: (The catalog showed three prices for each plant, with Price 1 and Price 2 crossed out; Price 3 being the final sale price.
|On Dec 16, 2013, EvaHecht Kensington, CA wrote:
Posted on November 1, 2012, updated December 16, 2013
On December 16th, 2013, EvaHecht added the following:
I have a comment on my most recent experience with Breck's.
I ordered ( and paid for) a fairly large shipment of bulbs on September 18 but became suspicious of its whereabouts when I had not received the bulbs by Thanksgiving. I called and found out to my dismay that 2 items were "out of stock". However a supervisor promised to have the remainder sent per express. I trusted this, rescheduled my gardener for a second time to help plant the bulbs and today when checking again, found out that 1: NO express shipment had been made and 2: that EVEN MORE items were "out of stock" AND 3: that no shipment would be made anyway till JANUARY. This is a complete disgrace. I told the supervisor to cancel my entire order and re-credit my account. I will find a more reliable company next year.
On Dec 16, 2013, Breck's Bulbs responded with:
"On Nov 5, 2012 2:55 PM, Breck's Bulbs responded with:
Thank you for your feedback. I can tell you that the white fungus on the Cyclamen, which is most probably some storage mold is no problem. After the Cyclamen has been planted in the soil it will disappear.
|On Dec 11, 2013, chilimomo Montreal,
I ordered about 200 lily bulbs from VanFleur.ca which is a sub company of Breck in October for spring shipment. I receive the confirmation and the full amout was charged from my credit card. Two month later, I receive a "out of stock" notice to let me know that everything I ordered were not available. The website were changed to breckwholesale.ca, and the customer service just told me they no longer carry the products!
|On Nov 26, 2013, MendhamGardener Mendham, NJ wrote:
Breck's Wholesale cancelled two items in my order as "Out of Stock" nearly two weeks after I had placed my order. When I had placed the order, the items were shown as available, and were confirmed in an email. The same items were still available on the Breck's retail website (though one was sold out the next day), in smaller quantities and twice as expensive. Breck's benefited by canceling my wholesale order to sell the same items at retail. They offered to let me purchase the one item still available at the retail price. No thanks. This is a bad business practice, if not fraudulent. I will never order from Breck's again.
|On Oct 28, 2013, deba114620 Rochester, NY wrote:
I ordered bulbs and mini garden furniture on my iPad using my debit card. I never received an email about the order and My account was never charged so I thought the order didn't go through. Several months later the bulbs and furniture came in the mail and they said I opened a credit account . I called three separate times as I never opened a credit account and I was confused about the amounts charged. I was on the phone for over an hour as they sent me from customer service to credit several times. They told me I made the order on the phone which I never did and that I told them I would pay for them later thereby opening a credit account. This never happened. So, I ended up paying $16.99 for four bulbs ( and since I don't have the catalog I can't dispute it but I NEVER would pay that much for 4 bulbs.) I returned the mini furniture and then they sent me a bill for 11.00+ shipping costs. I will never buy from Brecks or any associated company again. This is the worst customer service ever.
On Oct 28, 2013, Breck's Bulbs responded with:
"On Nov 16, 2013 11:19 AM, Breck's Bulbs responded with:
We appreciate your feedback. I apologize for the problems you had with our company. One of our customer service representatives will contact you for your account information and figure out what happened concerning your order."
|On Oct 19, 2013, PapayalizaLiza Lincolnville, ME wrote:
Posted on October 18, 2013, updated October 19, 2013
On October 19th, 2013, PapayalizaLiza added the following:
Just to note, although their prices are high, that is not the point here. The point is the company purposely misleads. Also, the poppy roots arrived October 18 for my zone 5 garden...much too small to stick in the garden and expect them to survive...I potted them up and put them in a cold frame to overwinter....we'll see if they make it.
On Oct 19, 2013, Breck's Bulbs responded with:
"On Nov 16, 2013 11:34 AM, Breck's Bulbs responded with:
Thank you for letting us know about the problems with your order. I checked on the Trebbiano and this is a new dahlia, the color of this one is black. I also checked the Nuit d'Ete and found the color of this one is a deep red. I apologize for any confusion. The allium can range in color from a dark purple to blue, the picture of the allium was not altered at all. The poppies you received can be planted at this time of year as long as the ground is not frozen. Keeping them in a cold frame will be fine but may set back the growing time in the spring since they will need to be replanted."
|On Jul 14, 2013, marriedthepope Eau Claire, WI wrote:
Pulls the same stunts as the "other large company." Cancelled orders without notice and REAL bait and switch on their website. Disappointing to say the least. I won't be purchasing from them this fall. Customer support and good communication are really all it takes to keep my business. When you lie to me or try to be deceptive I WILL go somewhere else.
On Jul 14, 2013, Breck's Bulbs responded with:
"On Jul 16, 2013 10:13 AM, Breck's Bulbs responded with:
We appreciate you letting us know about the problems you had with your order. We would be happy to check into this for you and do what we can to correct the problem. One of our customer service representatives will contact you for your account information."
|On Jun 26, 2013, cybergal Round Valley, CA wrote:
Just found out that the elephant ear collections we had ordered and paid for in advance over two months ago were cancelled without notification (no email, no phone call) two weeks ago. These bulbs are a major part of a special landscape design, all hardscape has been purchased dependent on using these elephant ears bulbs .... the yard is under construction .... contractors are waiting to add these bulbs ... and now I find out that Brecks doesn't have product and I was told doesn't intend on shipping these plants. While I was on the phone with the representative, I pulled up their website and they are still selling elephant ears. The representative informed me that although they were selling them and they showed available on their website, I shouldn't count on them being shipped. This is the first time I've ordered from Brecks, and it is totally unacceptable for a company to sell product they KNOW they do not have. At this point I'm waiting for a phone call to find out if they can source product for this landscape design ... however, this incident makes me wary to order from Brecks again. I work under tight deadlines and need to trust that a nursery will ship product as advertised on time and a good quality product. So far, I'm a very disappointed customer.
On Jun 26, 2013, Breck's Bulbs responded with:
"On Jun 28, 2013 9:19 AM, Breck's Bulbs responded with:
I apologize for the problem with your order. One of our customer service representatives will contact you for your account information and check on this order."
|On Jun 8, 2013, janetantrim Shelton, WA wrote:
they send substitions ALL the time,, ive wasted a fortune on there stuff and ended up with something else... they say it right in there ordering info they WILL substitute,,,,if they are out of stock they will give you whatever they have closest to it NOT what you wanted in the first place,,,,
On Jun 8, 2013, Breck's Bulbs responded with:
"On Jun 11, 2013 11:25 AM, Breck's Bulbs responded with:
We appreciate you letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and take care of this for you."
|On Jun 8, 2013, jdawn5 Wadsworth, OH wrote:
I ordered a few grab bags a little while back and just found out by going to their website that they cancelled my order. They sent no email informing me of the cancellation. I would have been waiting for my items to arrive for a long time if I had not thought to check. What a disappointment. I was looking forward to trying the company's product. I think that the lack of notification speaks volumes of the customer service.
On Jun 8, 2013, Breck's Bulbs responded with:
"On Jun 11, 2013 10:48 AM, Breck's Bulbs responded with:
Thank you for letting us know about the problem with your order. I apologize you were not notified of the cancellation. One of our customer service representatives will contact you for your account information."