Comments regarding Gurney's Seed & NurseryClick here to return to Gurney's Seed & Nursery's listing.
|On Nov 12, 2014, isaakdinesen Port Washington, NY wrote:
Posted on November 9, 2014, updated November 12, 2014
On November 12th, 2014, isaakdinesen added the following:
Here's an update, and it only gets worse. After holding my money since Sept 9, then telling me they could not ship my items because one of many was unavailable, I finally received an email yesterday telling me the item was "out of stock" and would not be sent. It took them over two months to figure that out? This is the worst service I have ever received from a garden supplier, and I have done a lot of internet purchasing. I will never be a customer of theirs again, what a horrible way to treat a long time purchaser, and what a scam to charge you, hold your money for over two months, and then send nothing! Beware
|On Jul 15, 2014, ScottKaelyn Saint Charles, MO wrote:
Ordered seeds from this company and in the first shipment they got my order wrong. I e-mailed asking for assistance & received no reply. I send the seeds back with a letter & received the correct seeds a few weeks later. I planted the seeds in the spring but found that the seed packets (though properly labelled) contained the wrong seeds. I will not be ordering from Gurneys again.
|On Jun 28, 2014, mark1035 Gilman, IL wrote:
I have been a satisfied customer of Gurney's for about 15 years. I received a one day e-mail offer from them for 50% off my order. I placed the order for seeds and fruit trees and made sure I was receiving the 50% discount on the $200 plus order when I hit the confirm button. I did not print the order as I assumed they would send an e-mail confirmation. The order confirmation contained no prices or info on the discount given. I received the seeds soon after and the discount shown on the invoice was exactly 50% off the total for the seeds, $22 and change. In March I got my credit card statement showing 2 charges from Gurney's, one correct and one wrong. I immediately phoned Gurney's
|On May 31, 2014, goldenone19 Reno, NV wrote:
I got a free top hat blueberry plant from Gurney's all I had to pay was the $5.99 shipping. Some time ago I started to get their magazines and was a little skeptical about ordering from them since I was used to the glossy magazine that Burpee's usually sends. Out of curiosity, I went to their website and subscribed to their e-mails. Like most seed companies subscribing to their e-mail list=better deals. I couldn't pass up the free blueberry plant which included no other catches, saying I had to buy a certain amount to get the plant 'free' It wasn't like that at all. My plant arrived a week later healthy and green. So I went ahead and ordered a pink lemonade blueberry on sale as well. I was surprised with the quality of the Top Hat blueberry seeing as it was 'free' and free usually means dead, so I'm expecting the quality of the pink lemonade blueberry to be of excellent quality as well. I have a small patio garden where I grow most things in pots and usually order from Burpee, this year I have taken a chance on two new seed companies, Gurney's and Territorial Seeds, both experiences have been good so I may consider ordering more from them in the future.
|On May 29, 2014, littlebunnyfufu South Sumter, SC wrote:
I have a very large acreage property with five separate fruit orchards with over 150 trees,a half acre blueberry patch, and a half acre strawberry patch. On average I spend thousands of dollars a year on edible landscaping, and I purchase from a wide range of internet plant purveyors.
|On May 29, 2014, lilaclily Lombard, IL (Zone 5a) wrote:
Posted on April 10, 2009, updated May 29, 2014
On May 9th, 2009, lilaclily added the following:
An update to both orders:
All the plants from the 1st order are doing really well. The bush cherry and strawberries are growing like gangbusters. The grapevine broke dormancy, and how! It is vigorous to say the least.
One the 2nd order, the blueberry trio arrived 4/13. They were all really healthy and the largest one even had a few flower buds on it! The peach tree and additional grapevine arrived on 4/27. The peach tree was tall (over 3 ft tall) but dormant so I was a little worried because we're talking absolutely NO signs of life. I planted it immediately and within 3 days saw green growth. I'm no longer worried. :)
This time the grapevine was a puny little thing - not big and robust like the one from the 1st order. I planted it anyway, but after no signs of breaking dormancy, and snipping the tip showed dried and brown and not firm and green, I called Customer Service. My call was answered promptly and the woman informed me that the variety I had ordered was no longer available. She helped me choose a suitable replacement. While I did not receive a confirmation email, I was able to see the no charge replacement order on their website with an estimated ship time of around May 18. I just went to check again and the item just shipped May 8, and I should have it May 11th or 12th.
Like my review of related company Henry Field's, try as I might to have find one thing to nitpick about with my experience(s) with Gurney's, I can't find one. From start to finish, it's all been positive.
On May 29th, 2014, lilaclily changed the rating from positive to neutral and added the following:
While my bush cherries, strawberries and peach tree are thriving, I am updating my review to reflect my disappointment in the "Ka-Bluey" blueberry trio. As you see from the date of my original review, 5 years have passed. That trio of plants, while still alive, have not thrived. 5 years later, they are puny little sticks that do not get any bigger and do not produce more than one flower/fruit. I stubbornly refuse to compost them and get healthy, producing plants from the local nurseries, but I'm thinking I need to just accept it and move on rather than continue to give these runts prime space in my garden.
Incidentally, while my strawberries grow and produce each year, they have proven to be June-bearing and not everbearing. So I was probably shipped the wrong kind 5 years ago.
|On May 27, 2014, tombo123 Arlington, MN wrote:
I ordered some tomato plants and tomato food in April, they sent the plants, almost dead, lost 4 of them. The tomato food never arrived and Gurney's has changed the delivery date today for the 3rd time for July. I am not sure what good the fertilizer is when half the growing season is over but I guess they ship it when they have some even if they have promised to get it out 3 times now.
|On May 26, 2014, ifthetruthhurts South Bend, IN wrote:
This was the first and last time we will ever be ordering from Gurney's. Our order was to be shipped on 5/02/2014 and still today 5/26/2014, we have not received the order. When the order status has been checked the shipping date has changed on a daily basis. The flowering bushes that we order have definitely passed the time of our being able to enjoy them this year...that is, if we even receive them this year to plant. Buyer BEWARE!
|On May 14, 2014, mlrplast Red Bud, IL wrote:
I can remember that my dad ordered from Gurney's many years ago. So, I decided to order heirloom tomato plants and some other vegetable plants for our garden.
|On May 7, 2014, ndboy Bellwood, NE wrote:
I ordered 4 trees from Gurneys this year. I have ordered from them in the past and have been satisfied. I ordered a apricot, a nectacot and 2 peach trees. The apricot arrived first, they were out of the standard size and substituted two i dont even know if i could call them twigs to replace the full grown tree. I called and let them know I was very disappointed and they promptly refunded my money. I did plant the little sticks because I didnt want to just throw them away. Well they were so small the first time I mowed I ran over them because I couldnt see them! The next to arrive was the peach trees. I have ordered them before from Gurneys and they have been decent size, this year they were pathetic, half dead and very small. I called again to say I was very disappointed, they told me last summer was not a good year for growing peach trees. I told them I would try them out. I planted the trees, but within two weeks I could see they had died and I pulled them out. I called back and was again promptly refunded my money. I was waiting for my last tree arrive wondering what this one will look like. Well to my surprise they ran out of this tree and it was cancelled on me and Again I was refunded the remainder of my money. I was very disappointed in Gurney's this year, I have never got awesome trees from them in the past, but they at least were a little bigger and ALIVE! The only reason I gave them a neutral rating instead of a negative is because there customer service has been so good about refunding if you have a problem with anything. That has always been the case with Gurney's is their great customer service. I ordered fruit trees from Stark Brothers and Van Well Nursery. The Stark Brother trees were nice size and alive, much better than Gurney's, but if you want nice fruit trees order from Van Well Nursery, the trees I got from them were beyond nice. Large, well branched, large caliper trees. Very impressed with them. I will only order from them and if I cant order from them what I want I will go to Stark Brothers.
|On May 6, 2014, doxielvr West Hartford, CT wrote:
I ordered 3 blueberry bushes from Gurney's early last fall. they were pathetically small, spindly sticks of "bushes" and they arrived in early December (I live in the Northeast so by early December gardening is really over). The bushes appear to be alive, but I would guesstimate I will be lucky to have berries on them 5 years from now, if then. They are maybe 10" tall at best and have about 3 stems each. I would never buy from them again. Very disappointed, both in the timing of the shipping, and in what I received.
|On Apr 26, 2014, chrisp123 SAGLE, ID wrote:
I ordered in 2013 black walnut blue crop blue berry chandler blue berry 2 raspberries English walnut and some garden seeds. everything grew nicely except the blue crop blueberry, they sent a very nice bigger than advertised English walnut. the blue berry was replaced this year as they ran out last year. customer service was nice to me. I ordered from them again this year and have received all plants and seeds. the butternut didn't look too good upon arrival box end smashed and the tip of tree is broke probably due to ups handling rather than gurney's but planted and will see what happens. by the way the blue berry that died last year when I dug it up this year it had a gopher tunnel under it. so I probably owe gurneys for the second blueberry as it wasn't their fault it died. the hazel nut they sent this year looks good and the Ozark strawberries are showing signs of life despite the cold weather the last part of April here. their black walnuts are a bit on the small side but have good root systems. I would recommend gurneys
|On Apr 25, 2014, juhur7 Anderson, IN (Zone 6a) wrote:
Posted on April 18, 2014, updated April 26, 2014
On October 25th, 2012, juhur7 added the following:
i purchased a few rhododendrons as a gift and they looked so nice I kept one for myself,the garlic looks good also. Everything I have ever gotten from this company has done well.I have been getting plants and seeds from Gurney's since the 1970's,since then they have changed location and my opinion stays the same,a good solid place to shop for your garden!
On April 2nd, 2013, juhur7 added the following:
My three little bare root Nanking cherries look good , The perennial Huckleberry looks excellent , The Pink lemonade Blueberry could not look better ,
The other two bare root Blueberries look nice , above average . a Spicebush bare root looks excellent .
These plants are all near to exactly what I would I expect as to the cost . One of the Nanking Cherries has shriveled thin with the other two leaved and growing , only I am satisfied as to the cost as you could not do better in a dollar sale . The third will require special care to grow well , and I am sure it will ,,,
On April 14th, 2013, juhur7 added the following:
Updating the nankink cherry the third skinny little one has budded to leaf and is now growing ..
On April 18th, 2014, juhur7 added the following:
I ordered a few more today , never had any problems with old SD . or that they have moved to IN ,
I will update when they get here , Plants from last year , those that have not been destroyed buy garden pests (animals here)
and my lack of care sometimes , are doing excellent ..
When you consider quality , with this companies specials . it is a much better gardening experience ..
On April 25th, 2014, juhur7 added the following:
Plants arrived today , All in great shape , I still have no problems with the folks at Gurney's ..
If they are now Garden's alive ? I believe ..
On Apr 25, 2014, Gurney's Seed & Nursery responded with:
"On Sep 17, 2012 1:41 PM, Gurney's Seed & Nursery responded with:
Thank you so much for your review. We appreciate you sharing your experience with our company."
|On Apr 25, 2014, gvm11 GAMBRILLS, MD wrote:
I don't even know where to start. Horrible. I have ordered 3 plants, all arrived dead. Contacted the company, they sent me dead replacements twice.. The flowering crimson arrived with dry dead leaves twice. It is really hard to believe. I am not sure what is going on with this company but I have a feeling they are playing jokes on me. I will not bother to contact them again for a replacement. Please do not buy from this company, it is waste of money.
|On Apr 24, 2014, u2dan Winthrop, MA wrote:
I wrote a similar review for Michigan Bulb, apparently Gurney's and Spring Hill are related. Their websites look exactly the same but the offer slightly different plants so I am not too worried about the quality since I was happy with my Michigan Bulb order. The only thing I am not happy with are their dynamic price changes which can happen from one second to another.
|On Apr 21, 2014, susiebearden Elgin, SC wrote:
PLEASE.....ALL AMERICANS.....NEVER BUY FROM GURNEY'S. THEY ARE USING OVERSEAS WORKERS FOR THEIR OVERFLOW CALL CENTER!!!! INDIA TO BE EXACT!!! WE NEED OUR MONEY TO PAY OUR AMERICANS. REFUSE TO DO BUSINESS WITH THEM OR ANY COMPANY THAT WILL NOT PAY AMERICANS. OUR UNEMPLOYMENT RATE IS SKY HIGH BECAUSE OF COMPANIES LIKE THIS!!!! BOYCOTT GURNEY'S SEED AND NURSERY....PLEASE PASS IT ON!!!!
|On Apr 16, 2014, dremusicmd wrote:
I have ordered seeds, live plants, raspberries, apple trees, plums, peaches, multiple species of maples, pecans, english walnuts, and several ornamental trees. As well as strawberries and seed starting products from Gurneys in multiple orders this season. All have arrived in great condition. Trees and Raspberries are breaking dormancy, strawberries are doing extremely well. I have tomatoes over a foot high under the grow lights and the live plants are holding on despite this cold snap we are experiencing this week. (With a little help by me covering them). I will continue to order from them. Very pleased!
|On Apr 15, 2014, Ncalvert2012 Arrowhead Springs, WY wrote:
I have shopped with Gurney's for years and have had nothing but good experiences with them. After reading the negative review from coonhound62301, I had to put it to the test, I had placed a fairly large order with them and decided that I too would actually count the seeds I had ordered to see if I got shorted too. Not only did I NOT get shorted, we stopped counting after the fourth packet if seeds was actually OVER the count stated on the package and in the catalog. I will continue shopping with Gurney's. They are an awesome company.
|On Apr 8, 2014, neferset Rockwood, TN (Zone 7b) wrote:
Posted on April 1, 2014, updated April 8, 2014
On April 8th, 2014, neferset added the following:
I can now vouch for the Native Plums. They are also beginning to wake up for spring. Everything seems to be alive and in good health.
|On Mar 19, 2014, prunusdulcis Beacon, NY wrote:
A gift order is shipping to my zone 5 garden NOW, expected to arrive March 20. Our last average frost date is MAY 15.
|On Mar 8, 2014, rodlaver4 China Grove, NC wrote:
Posted on March 6, 2014, updated March 9, 2014
On March 8th, 2014, rodlaver4 changed the rating from negative to positive and added the following:
Gurney's finally returned my email and apologized for messing up on my order and refunded me the money they over charged. Thanks to their great customer service i will continue using Gurneys for my garden needs.
|On Mar 4, 2014, coonhound62301 Palmyra, MO wrote:
Posted on February 25, 2014, updated March 4, 2014
On March 4th, 2014, coonhound62301 changed the rating from neutral to negative and added the following:
I received the 2 additional packets that Gurneys sent to make up for the 2 that were short seeds. Both packets advertised 250 seeds. One packet contained 193 and the other contained 213. So in all 4 packages the packets were short an average of 60 seeds. That seems like a ridiculous amount to me.
|On Feb 24, 2014, bnatural Maysville, MO wrote:
I have been a Gurney's customer for over 35 years. For the most part have received good service and acceptable plants. I bought some additional acreage late in 2011. That winter I order a bunch (over $1000) or plants and trees. They arrived and were planted withing a few day. That summer it did not rain, but I watered faithfully. The plants did not do well and were very stressed, but I hoped my efforts were enough. That fall I was diagnosed with cancer. The next spring only a handful can back. I was busy fighting for my life, so although I watered as needed, I did not contact the company. Now I feel better and want to garden again. I have missed one full gardening year :-( I was looking through my catalog and filling out my order and saw this "We want you to be satisfied. If not happy with one of our products, we'll replace it, give you a credit or refund your money for the full amount of your purchase price. All nursery stock, trees and plants are guaranteed for as long as you garden. All seeds and merchandise are guaranteed for one full year". So with order in hand I called and explained (not really thinking they would do anything) how excited I was to be back to gardening and the sorrow of all the dead plants. The representative offered to issue a refund and suggested I wait to put in my order until after I receive the refund. I received a check for $16.41 and a letter stating "We will not be able to process any further orders you may have submitted".
|On Feb 17, 2014, Nannersone San Diego, CA wrote:
Posted on February 14, 2014, updated February 17, 2014
On February 1st, 2014, Nannersone added the following:
I received an email through Dave's Garden from the company on Jan 22 offering to "check on my order". I explained why I was not thrilled with the company - moving "ship" deadlines, lack of appropriate response from customer service, unwillingness to provide an accurate tracking number, etc. and it is now Feb1. I have heard nothing back from them at all. There are still two items that we have not received which they say they will ship in February. We could very easily plant them now, and have been waiting to do so since we ordered, but I can't seem to get past their canned "we ship according to zones". We're in zone 10, my strawberries are now fruiting, our other flowers are blooming--- I'm not waiting for the frost or cold to pass. And that seems to fall on deaf ears. If they do not have plants READY to ship, because they simply aren't grown enough to ship, that would be one thing - just say that. But to keep moving the "ship" dates back, especially on packets of seeds, was just.... unfathomable. There are plenty of other companies who ship promptly. Territorial is good, Heirloom, Renees, Seed Savers, and my favorite, Baker Creek. If our plants are not here by March 1, it'll be a charge-back.
On February 14th, 2014, Nannersone added the following:
Feb 3 Donna from Gurneys posted (using my actual name, rather than my screen name) saying we could expect our shipment of the two remaining plants in mid-February.
Today (Feb 14) I received an automated message from Gurneys that our plants would ship out mid to late March.
I have sent via DG private mail and my regular email account a request to cancel the remaining order, as it is now going to be at least two months late, and that we expect a refund to show on my credit card within 10 working days or I will be requesting a charge-back due to non-delivery of products ordered before Christmas.
On February 17th, 2014, Nannersone added the following:
Received an email from Gurneys:
"Thank you for your email. I apologize for the inconvenience. Your order is currently being processed, as soon as it shipped, we will be happy to issue you a refund. If we can be of further assistance, feel free to contact us."
As in, are they kidding? You're going to ship in mid-March and THEN issue me a refund? I'll be contacting the bank tomorrow.
On Feb 17, 2014, Gurney's Seed & Nursery responded with:
"On Jan 22, 2014 11:47 AM, Gurney's Seed & Nursery responded with:
Thank you for letting us know about the problems with your order. I would be happy to check into this for you. One of our customer service representatives will contact you for your account information."
|On Jan 27, 2014, tinfly wrote:
After being sold out from the old s.d. co. Its not the same operation anymore. Very high prices and of all anti American OUT SOURCING JOBS in ordering dept to India.I will not do buz with them anymore. For all we know they may be doing china thing later.No thank you gurneys any more.There catalogs will go in the garbage.With other junk mail.
|On Jan 25, 2014, mcfez Rio Linda, CA wrote:
Posted on January 22, 2014, updated January 25, 2014
On January 25th, 2014, mcfez added the following:
1.25.2014 supplement commentary :
Well......we just opened a partial of our seeds that we ordered. The first three packages ( 3 of sweet pepper) were short! Now we paid dearly for these 20ct seed packages. Unbelievable!
Today we open the rest of the packages and I am not looking forward to the deceptions of this company.
Account Number: 50392550
Order Number: 40100319000
Order Date: 01/10/14
Out out a $100.00 + order.....I got three packages of sweet pepper of 20 seed count.
First pack - 18 seeds
Second pack - 18 seeds
Third pack - 15 seeds
Please advise on how we can get this corrected.
|On Jan 10, 2014, badcat BELLEVILLE, IL (Zone 6b) wrote:
I ordered plants last spring from here. they came in but I was busy remodeling our house. So I put the strawberries in the fridge and put the bushes and plants in pots on the back patio..for a couple of months, giving them some water when they started to wilt or when I remembered haha. I had ordered:
|On Dec 7, 2013, BiffLundgren Midland, MI wrote:
I ordered Sundance and PixieCrunch apple trees in the spring and the trees were very healthy upon arrival. They both made it through the year in very good shape.
|On Nov 12, 2013, CathysPeace Phoenix, AZ wrote:
Posted on November 12, 2013, updated November 12, 2013
On November 12th, 2013, CathysPeace added the following:
I just spoke with them, they told me I wont be getting my RED ONIONS, AND YELLOW ONIONS. They said last day for fall shipment was friday! Wow, nobody told me that! THEY NEED TO FIX THEIR WEBSITE INSTEAD OF [expletive deleted] EACH CUSTOMER SAYING THEY HAVE A PLANT THAT ARE READY TO BE SHIPPED. COMPLETE BULLSHIT I TELL YOU. I SPOKE TO THE MANAGER TOO AND TOLD HER THEY NEED TO TAKE THIS SERIOUSLY. She said, we can refund you your money. [expletive deleted] NO, I WANT WHAT I PAID FOR DONT YOU UNDERSTAND.
SO HOPEFULLY THE WILL FIX UP THEIR WEBSITE OR CAN JUST GIVEA [expletive deleted] LESS AND TAKE IT OFF THE INTERNET. US GARDENERS DON'T LIKE TO BE [expletive deleted] ABOUT OUR FLOWERS. Especially say OH WE HAVE THEM IN GREAT CONDITION AND THEY ARE READY TO SHIP ASAP.
WHOEVER WORKS WITH SHIPMENT IS HORRIBLE AT IT. WHOEVER WORKS HERE MUST HATE IT BCUZ SHES LIKE ONE FAKE CUSTOMER SERVICE WHO
DOESNT CARE ABOUT YOUR BLOOMS
AS MUCH AS WE DO.
LAZY STAFF AND SLOW MANAGER. CANT HANDLE THIS WEBSITE & BUSINESS AT ALL. Im just speaking the truth...because it really needs to be heard instead of through the scumbags that lie about this website and growing their plants on their own.
On Nov 12, 2013, Gurney's Seed & Nursery responded with:
"On Nov 15, 2013 2:44 PM, Gurney's Seed & Nursery responded with:
Thank you for your feedback. I apologize for the problems you had with your order. One of our customer service representatives will contact you for your account information."
|On Nov 7, 2013, Kvrotsos Montclair, NJ wrote:
Like other people writing reviews here, we were surprised that the dwarf peach tree we ordered arrived as a 4-foot, thumb-thick "twig" with a few roots. We kept faith, though, and planted it as directed. The first year, it amazed us as it thrived and grew. By year two, it bore fruit. Over the past two years (years 3 & 4), it survived an October blizzard and two hurricanes, and it bears more bounteous, delicious peaches every summer. Give twigs a chance! Our tree is everything the Gurney's catalogue promised, and the peaches are truly the best we have ever tasted.
On Nov 7, 2013, Gurney's Seed & Nursery responded with:
"On Nov 15, 2013 4:37 PM, Gurney's Seed & Nursery responded with:
Thank you so much for your wonderful feedback, enjoy those peaches."
|On Oct 16, 2013, chefearly Visalia, CA wrote:
I am a Master Gardener in central California. My focus is School Gardens. There are over 50 school gardens in our area, all dependent on donations and grants for sustainability of their gardens. Last month, I wrote to over 35 seed companies asking for seed donations from their 2013 seed collection. I also said that I would pay shipping costs if need be. Well, to my delight, I received a BIG box of seeds soon to be out of date from Gurney Seeds. And they did not ask me to pay anything! Now I have the pleasant task of distributing these packets of seeds to school gardens for their upcoming plantings!! Gurney's is an awesome partner in education. Thank you!
On Oct 16, 2013, Gurney's Seed & Nursery responded with:
"On Nov 15, 2013 4:39 PM, Gurney's Seed & Nursery responded with:
Thank you for your feedback, so happy we could help."
|On Oct 7, 2013, Giacomo45 Glen Ridge, NJ wrote:
It is clear that Gurney's is an Online Fulfillment company with perhaps overseas customer service reps. ALL orders are delayed. All orders are misrepresented. Like others, I ordered mid-sized trees and shrubs and received saplings and seedlings of poor vitality. I am guessing that they out source orders to foreign and domestic wholesalers. They actually charge your credit card months after taking the order just before they ship and without any notice. I had to force them to ship as their understanding of planting time is bogus and their business model is dubious.
On Oct 7, 2013, Gurney's Seed & Nursery responded with:
"On Oct 8, 2013 11:48 AM, Gurney's Seed & Nursery responded with:
We appreciate you letting us know and apologize for any inconvenience. We so ship according to the USDA and try to make sure our orders ship on time. One of our customer service representatives will contact you for your account information."
|On Oct 3, 2013, ascorbate Kingsville, MD wrote:
Same experience as most of the other negative reviews here... twigs (not trees) half their advertised size that arrived dead or near dead which didn't flourish!
On Oct 3, 2013, Gurney's Seed & Nursery responded with:
"On Oct 8, 2013 11:42 AM, Gurney's Seed & Nursery responded with:
We appreciate you letting us know and we will be happy to reship to you. One of our customer service representatives will contact you for your account information."
|On Jul 11, 2013, elfjam Belmont, CA wrote:
In April 2013 I ordered 20 roots of asparagus from Gurney's, Jersey Supreme Giant Grade at a cost of $49, supposed to be extra-large at least 2 year roots all-male hybrid. Although all were planted in a prepared raised bed in the same way on the same day, they emerged weeks apart, and appeared to be at least three distinct varieties. Most plants are quite small and frail, some are three times larger and huge - my heart sank when a third of the plants began flowering and producing berries, obviously female plants. At least two different kinds of berries! I don't know what plants I have, but they are obviously not the extra-large all-male hybrid asparagus roots I ordered. Anyone who plants asparagus knows that this is a long term investment, with significant prep and devotion. I called Gurney's Customer Service and was connected to a very pleasant man in India at a call center who had no idea what I was talking about. He offered to mail me a company credit voucher after confirming what I had ordered ...this has not been a satisfying response to an extremely maddening and frustrating experience given all of the effort I have put into this asparagus bed this year. I ordered from Gurney's because I believed them to be trustworthy. Now I realize they are not reputable and I recommend that NO ONE order from them. I plan to pull out my entire bed of mystery asparagus and try again next year with roots from a more dependable source, delaying any harvest now for another entire season at least.
On Jul 11, 2013, Gurney's Seed & Nursery responded with:
"On Jul 12, 2013 3:25 PM, Gurney's Seed & Nursery responded with:
I apologize you were sent the wrong asparagus. I would be happy to reship the correct asparagus to you. One of our customer service representatives will contact you for your account information and take care of this."
|On Jul 3, 2013, iamaguna Grand Rapids, MI wrote:
Posted on May 23, 2013, updated July 3, 2013
On May 23rd, 2013, iamaguna added the following:
Dealing with this so called customer service company is so full of redundancy, yet I still feel no confidence in receiving a refund check. After making the phone call on Monday and being promised the refund check, I thought I was done wasting my time talking to these people.
Then yesterday, I get a phone call from a woman who says she was calling to resolve my problem. Oddly, she identified herself as being with Spring Hill in the conversation, so are they the same company? I told her how ridiculous this whole situation is and mentioned that even though I placed an order last year and lost everything due to the drought, I did not call to make a claim on that order.
That would have given her an opportunity to truly be a customer service person and encourage me to get new products shipped, since everything is supposed to be guaranteed.
I did not make a claim on that order because, I have lost confidence in the company and their products and do not want to go through all the labor of replanting everything, when I am not convinced they are selling good stock. Also it is just too exasperating to deal with them on a claim.
I also got an email here from Donna in customer service who asked me to give her my account information so she could take care of the problem with the lilac.
Why would I have to go through her now when I was already promised a chack was being sent? Also, why do I get a response when I post on this website, but my negative review that I tried to put on their own website never was posted and I was never contacted about it?
I have worked in customer service and was trained to listen to the customer and to repeat what they stated the problem was and even go so far as to ask them what we could do to make them have a better experience. I didn't find any professional protocols in the conversation that I recognized as being good practices in dealing with a customer. If I was taking the call, I would have bent over backwards to try to retain my customer, including making the suggestion that last years order could be reshipped. As it stands now, I will never order from them again.
On July 3rd, 2013, iamaguna added the following:
Now it's July 3rd and still no refund!
On Jul 3, 2013, Gurney's Seed & Nursery responded with:
"On May 21, 2013 1:27 PM, Gurney's Seed & Nursery responded with:
Thank you for your post. I apologize for the problem with your lilac. One of our customer service representatives will contact you for your account information and take care of this for you."
|On Jun 27, 2013, yanksnick Hoboken, NJ wrote:
I ordered Blueberry Chippewa and Dwarf Northsky Blueberry on April 10. The confirmation email I received said the plants would come between 4/24 - 5/15. If I would have known when I placed my order that I might not receive my plants for over a month, I never would have ordered them...I would have bought them locally.
On Jun 27, 2013, Gurney's Seed & Nursery responded with:
"On Jun 28, 2013 9:55 AM, Gurney's Seed & Nursery responded with:
I apologize for the problems you had with your order. One of our customer service representatives will contact you for your account information and take care of this for you."
|On Jun 24, 2013, Hoosierguy1986 Fort Wayne, IN wrote:
See a lot of negative reviews and maybe I am lucky. I had an email offer for a gold rush apple tree for around 5 bucks that I couldn't pass up. The tree shipped in excellent condition with massive roots and the trunk as big around as my thumb. Shipped early in the year well before I had time to get it in the ground so I stuck it in my wife's flower pot an kept it watered few weeks later things warmed up in Indiana and I planted it in the ground. Few more weeks and everything came to life. Awesome to see! Figured I would give credit where it's due. I got an awesome price and a really healthy tree!
On Jun 24, 2013, Gurney's Seed & Nursery responded with:
"On Jun 25, 2013 9:21 AM, Gurney's Seed & Nursery responded with:
Thank you very much for your review about our company and our products. Enjoy your tree!"
|On Jun 14, 2013, WorkNmygarden Green River, WY wrote:
I wish I would have read customer reviews before ordering live plants from Gurney's. I planned my garden and ordered heirloom seeds and plants from gurney's in February of 2013. I got the seeds but had to wait for the plants. My experience was much like others that have posted in the reviews. My heirloom tomatoes came later that the latest date on the delivery table and when they came, they were pretty much dead. Wilted leaves, yellow... and what's worse is that my over 12" plants were packed bent over in a box less than half they're height. Needless to say, the branches and stocks were broken. I was so discouraged, and disappointed. I had saved space in my garden anxiously waiting for these heirloom tomatoes. In calling customer service and explaining, they said this is not the norm, which I see is not true by other reviews, but they kindly granted me reimbursement on my credit card, as they were out of stock on those tomatoes and could not replace them. Now, mid-June, I am sure that I will not be able to find the same heirloom plants that I had ordered from Gurney's. We live in a rural area and nurseries run out of tomatoes by the end of May, and usually don't carry heirloom plants. I will never order from Gurney's again.
On Jun 14, 2013, Gurney's Seed & Nursery responded with:
"On Jun 18, 2013 4:28 PM, Gurney's Seed & Nursery responded with:
We appreciate you taking the time to post. I apologize for the problems you had with the plants. I will have one of our customer service representatives contact you for your account information.
|On Jun 11, 2013, Bigmamascoop Upton, MA wrote:
I ordered compost pail bags and filters and 9 tomato plants from gurneys on May 1 2013. The bags and filters arrived 2-3 days later but not the plants. The order status guide listed I would get the plants in between 5/18 and 06/08. This order status was updated 4 times by email from gurneys. I was later told by a rep that 3 of the 9 plants were out of stock,I was disappointed but figured at least I'll get 6 plants. Well after waiting and waiting and calling and calling finally the 6 plants arrived on 06/11/13. But they were all long, leggy, stems snapped, had bugs in them, were tangled in the box AND the shipping list included in the box had what appeared to be blood on it. I took pictures and called gurneys I had to speak to 3 people Cindy,Sonia and Tracy in order to get a refund. Tracy then told me they were having trouble with the tomato supplier this year. I will NEVER again waste my time and money on this company. They could have told me when I first inquired that they had problems with the supplier on tomatoes this year and maybe I could have done business elsewhere. Poor customer service.
On Jun 11, 2013, Gurney's Seed & Nursery responded with:
"On Jun 14, 2013 11:04 AM, Gurney's Seed & Nursery responded with:
Thank you for letting us know about the problems you had. I apologize for all the inconvenience. One of our customer service representatives will contact you for your account information."