Comments regarding Henry Field's Seed & NurseryClick here to return to Henry Field's Seed & Nursery's listing.
|On May 25, 2018, carolmo Olathe, KS (Zone 5a) wrote:
I have ordered for years - no problems, This time I ordered 2 thornless blackberries and fertilizer - they just arrived - best packaging ever - roots have straw inside plastic bag - labeled very well - one even has green leaves on it. Now soaking for 2 hrs - lovely plants. Thanks.
|On May 28, 2017, SassyJ20 Charleston, IL wrote:
Three years ago I ordered their rainbow of roses, in which you are supposed to get a red, yellow, pink, purple and orange rose. At the time it was about $22. I thought, what a deal!. Well, what a rip off. The only one that is nice is the yellow rose, it is beautiful and has a wonderful fragrance. The orange one died without a bloom. The pink one turned red after a year, and the red and purple ones are the same plant! I got no purple rose, just two of the red ones and they are pretty much wild roses. I wanted REAL roses. So now I am stuck with these worthless things in front of my house, except for the beautiful yellow one that they somehow saw fit to send me.
|On Apr 10, 2017, tgunk Thomaston, CT wrote:
Annual returning customer. They now outsource their customer service to the Philippines! BIG RED FLAG!!! Took my money 6 weeks ago and never received my order. They don't respond to e-mails either. Company has gone in the tank! Find another source for your needs!!!
|On Mar 24, 2017, prydwynn Pocatello, ID wrote:
Our first order with Henry's 11/14/16 placed a very large order over $600.00. Estimated delivery 3/21/17. We checked order status on their site. It showed no orders for the last 15 months. We called. The nightmare began. They charged our card over $900.00. They paid off someone's else account. Showed we never ordered. Now after a week of calling, sending them our bank statement showing the charge and them receiving the money, they know nothing. Each day calling we have to explain the day before phone call. We have heard we are working on it, we had a software glitch, we never heard of this happening, we have to investigate, are you sure you are not the other person, this listing of everything but we will take care of this now. Now they are saying "Check is in the mail".
|On Mar 17, 2017, COAviatrix Boulder, CO wrote:
I wish I had seen the reviews here earlier. I am very unhappy with the garbage that I just received in the mail. I have asked them 3 times to send the whole order NOW since I start my seeds in my greenhouse. I have been waiting for my order for months.
|On Mar 12, 2016, randy_in_topeka Topeka, KS wrote:
I ordered three plants late in the season in 2015. All were received in good condition and thrived.
|On Jul 27, 2015, stuartnpa Shohola, PA,
United States wrote:
I'd had a similar experience a few years ago, but not as severe. I'd ordered tomato cages, was charged over $90 for them and then waited. These come in pairs (two levels, four foot each), so until my tomatoes got to a certain height it wasn't urgent. Three weeks later, I started checking online and every day it said they hadn't shipped but that they would arrive in a few days. Every day I went back to look, the delivery date moved ahead, and sometimes it was a Sunday. I called. They would send a note to the shipping department and I would get a shipping confirmation the next day. Didn't happen. I called again and spoke to someone else. She said she would check with the other person and call me back first thing next business day. I waited until midday and my order still hadn't shipped. At this point the tomatoes were way above that first level cage. I canceled my order.
|On May 30, 2015, Synik Branford, CT wrote:
I ordered strawberry plants which were to have been delivered end of March. The plants finally arrived a month late, looking very small and dead with the packing material bone dry. Soaked the crowns and planted them, hoping for the best. Out of the plants received, a third were dead and never revived, and another third struggled in the ground and then died within two weeks. The baby crowns saved from my old plants are thriving and three times the size of the surviving ones received from HF. I did email them about the problem I had, and they offered a credit (NOT refund) on the dead plants. Since the expense wasn't that high, I just told them to forget it. But I will not buy from them again.
|On Apr 26, 2015, pastapicker Columbus, OH wrote:
Posted on April 1, 2015, updated April 26, 2015
On April 26th, 2015, pastapicker added the following:
So far now have received all of my order except pepper plants, not scheduled to ship until next month. Everything in decent (not fabulous, but I didn't pay for fabulous) condition as far as I can tell. The Lemon tree had been awkwardly pruned to fit in the packaging and is a little sparse on leaves; hopefully it will do well after re-potting.
|On Mar 20, 2015, eandrpriday Powell Butte, OR wrote:
I ordered raspberry plants from them last year, over $100 worth. They kept sending me emails saying they would ship in the middle of March. I kept replying to them that it would be too cold here then, and please wait until April. They sent them in March, I set them out, and not a one lived. I emailed them about this and they said they would replace them. Again, I started getting emails saying they would be delivered in March. Again, I sent multiple emails telling them to wait until April. I never rec'd one reply from them and yes, they arrived here in March. I then emailed them, telling them I would never buy anything from them again, and they were just wasting their money if they send me a catalog through the mail.
|On Feb 2, 2015, shadpucker Salisbury, MD wrote:
Posted on January 27, 2015, updated February 2, 2015
On January 27th, 2015, shadpucker added the following:
Received an e-mail today that my replacement will arrive 2/6/15. So I will stay with positive for now....Last year everything I got from Henry\'s was great. I had ordered peas and all of Henry\'s sprouted and I got a good crop the other company barely sprouted. Too be fair we had a cold spring, I planted early and the other company\'s seeds weren\'t treated and that I\'m certain made a difference.
On February 2nd, 2015, shadpucker added the following:
2/2/2015 I received my replacement seeds today. Looks like a tablespoon worth or better ....So I'm happy, guess it was a fluke like I thought. Customer service said it would be 2/6 in the e-mail so 4 days early is good.
|On Aug 23, 2014, mjbivens Houston, TX wrote:
I placed an order for several different fall items, totaling over $100 on August 2nd, 2014.
|On May 23, 2014, dktucson Picture Rocks, AZ wrote:
After getting a bum deal from summerstone (aka bummerstone), I was a bit gun shy to order online again. I took a chance with Henry Fields--their prices were not rediculously low so I figured they actually had sellable stock. I ordered a Pristine apple (standard) and a Stella Cherry (standard) and received both within 10 days of ordering.
|On May 22, 2014, RRamsdell Fairfax, VA wrote:
I ordered 3 tomato plants, and 2 paw paw trees on April 5, 2014. The price was right at $40. They originally indicated I'd receive these plants about a week later by mid-April, perfect for early planting. The order tracker moves forward a day every day, and now says I will receive the plants on May 25 and May 29th. May 25th is Sunday the day before Memorial Day. This place obviously has no intention of ever shipping me plants I paid for over 6 weeks ago. However, they are very responsive to my 4 inquiries. Each time stating that I should receive the plants within 3-5 business days. Those days come and go, and the status tracker continues to slide day by day. I believe their responsiveness is meant to curb any appeal to the credit card. You should order from Henry Fields if you want to lose money and never get plants. However, if you don't want to waste your money, and want to get plants during the growing season, do not order from Henry Fields. These crooks need to be shut down.
|On Apr 25, 2014, chrisp123 SAGLE, ID wrote:
I ordered a few things from henry fields pecan,black walnut, hazelnut, blue crop blueberry, and squash seed in 2013.all the trees were undersized with poor root system compared to other companies. the pecan and black walnut died. not sure they were alive to begin with. I called customer service they were friendly and said they would send a new pecan and black walnut. I received a check back for the pecan nothing for the black walnut. they also sent the wrong seeds which was ok cause I was going to buy those anyway. like another person said on here henry fields dldn't post my comments or product ratings on their website either. bottom line would not recommend for trees nut trees anyway. their carrot seed grew well though.
|On Mar 16, 2014, lagardenerx Hall Summit, LA wrote:
I tried ordering items from Henry Field's and the shopping cart would not allow me to delete items or to update items. I tried closing out the web page, tried changing the quantity to zero, and even tried deleting the entire shopping cart. They just lost my business!!
|On Sep 30, 2013, mccracker Pearland, TX wrote:
I've ordered a decent bit of things from Henry Fields with varying ranges of success. I could probably attribute some of it to our climate here in Houston so I don't really hold that against them if it doesn't grow well. I did, however, order some hybrid tea roses and one of them was pretty small and weak when I received it. It ended up dying and my other 2 grew just fine. If I order anything from them now I insist in the comments that it be a large healthy plant.
|On Jun 1, 2013, ainelena Dunnville,
Do NOT ever order trees/shrubs from Henry Fields.
On Jun 1, 2013, Henry Field's Seed & Nursery responded with:
"On Jun 4, 2013 1:29 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. I apologize for the problem with your plants. We do send many of our plants in the dormant state. Dormant or bare root plants are living plant material even though they may be completely void of green buds or leaves and do best when shipped in a dormant/bare root stage. The plants are shipped without any soil because the roots have been conditioned and will be ready to start their growth after planted. It may take as long as six to eight weeks before they begin sprouting to the point where growth is obvious. One of our customer service representatives will contact you for your account information and take care of this for you."
|On May 29, 2013, donsch Random Lake, WI wrote:
I placed an order with this company for some mini roses and some other items. I have received two partial shipments of my order and am still waiting for the remaining item to be shipped. It would have been nice and convenient to have received my order completely instead of this partial business. It seems that I have received numerous emails and catalogs asking for my business and then when I place an order I have to wait piecemeal for my order to be shipped in several stages. This company needs to get their shipping procedures in order for the customer's benefit.
On May 29, 2013, Henry Field's Seed & Nursery responded with:
"On Jun 4, 2013 10:10 AM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problem with the delivery of your plants. I apologize for the delay and for all of the inconvenience. One of our customer service representatives will contact you for your account information and take care of this for you."
|On May 27, 2013, suziesolo Niles, MI wrote:
I recently purchased 3 Trillium plants. There was much confusion regarding my payment resulting in my being charged twice for the products. I called HF and was told, more or less, to prove I had been charged twice. I then called my bank and they promptly removed the extra charge.
On May 27, 2013, Henry Field's Seed & Nursery responded with:
"On May 29, 2013 2:01 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. I apologize for the problem with your account and all the inconvenience. I will have one of our customer service representatives contact you for your account information."
|On May 24, 2013, steever Towson, MD wrote:
I can only echo what the previous reviewers have said. It took Henry Field exactly one month to get me two tomato plants. When they finally arrived they had been in transit for 5 days and were almost dead. They had grown in those five days and were twisted and contorted because the box was too small. This is the worst mail order shipment of plants I have ever received. I would advise against doing business with Henry Field.
On May 24, 2013, Henry Field's Seed & Nursery responded with:
"On May 29, 2013 2:00 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback and I apologize for the problem with the tomato plants. I will have one of our customer service representatives contact you for your account information."
|On May 17, 2013, 3BlackCats Ottawa,
I don't understand how this company is still in business - horrible business practices.
On May 17, 2013, Henry Field's Seed & Nursery responded with:
"On May 18, 2013 9:37 AM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problem with your plants and your refund. I apologize the plants were not in good shape and for all your inconvenience. One of our customer service representatives will contact you for your account information and make sure you are taken care of."
|On May 16, 2013, jhmeyer Herman, NE wrote:
Bought 2 pecan trees. They were just sticks when they arrived. They are dead now but Fields keeps telling me they are dormant. They are dormant, permanently. So far no luck getting refund or 2 new trees. Just getting ignored from customer service.
On May 16, 2013, Henry Field's Seed & Nursery responded with:
"On May 18, 2013 9:34 AM, Henry Field's Seed & Nursery responded with:
Thank you for your post. Did you check to see if the plant is thriving by scratching off a portion of the outer skin. If you see green or white beneath, the plant is still alive and will soon show signs of growth. I will have one of our customer service representatives contact you for your account information and take care of this for you."
|On Mar 27, 2013, teddysmomma Tyler, TX wrote:
I ordered an apple tree and a hazelnut. They were shipped in the same package. The apple tree arrived in excellent condition and was the size advertised. They hazelnut arrived with the shredded paper surrounding the roots totally dry, probably due to the time it took to ship from one greenhouse to the other so both would be shipped together. I e-mailed customer service and got a response within 24 hours. They apologized and said a replacement would be shipped within 10 days. I received a healthy plant to replace the dry one. I am very pleased with their customer service.
On Mar 27, 2013, Henry Field's Seed & Nursery responded with:
"On Mar 28, 2013 1:47 PM, Henry Field's Seed & Nursery responded with:
Thank you so much for sharing. We do our best to make sure our customers are taken care of. Enjoy your trees."
|On Mar 19, 2013, drobarr Hummelstown, PA (Zone 6b) wrote:
I ordered a huckleberry plant recently March 2013), the perennial kind (not the annual graden huckleberry) It came promply and well packaged, but it was small for the price. It came in a 2 x 2 container and less than 6" tall. I had a similar experience with a cranberry plant, a gooseberry and a currant in 2012. The all survived and are larger now, but they started out small and there are many good companies that sell larger more established and bearing plants for the same price.
On Mar 19, 2013, Henry Field's Seed & Nursery responded with:
"On Mar 21, 2013 4:33 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback, we truly appreciate hearing from our customers. The plants might be a little smaller but we offer a lifetime guarantee for as long as you garden."
|On Jul 23, 2012, nashnewbie Nashville, TN wrote:
In 2009 I ordered seeds, trees, and plants from Henry Fields.
On Jul 23, 2012, Henry Field's Seed & Nursery responded with:
"On Jul 24, 2012 2:48 PM, Henry Field's Seed & Nursery responded with:
Thank you for your posting. We apologize you have not received your refund. A customer service representative will contact you for your account information and check on your refund for you."
|On Jun 22, 2012, rodlaver4 China Grove, NC wrote:
Posted on June 5, 2012, updated June 22, 2012
On June 22nd, 2012, rodlaver4 changed the rating from negative to positive and added the following:
Henry Fields resolved the problem. i will continue to order from them.
On Jun 22, 2012, Henry Field's Seed & Nursery responded with:
"On Jun 5, 2012 11:29 AM, Henry Field's Seed & Nursery responded with:
We appreciate you letting us know of the problems you had with your plant. I apologize your email has not been answered. One of our customer service representatives will be contacting you for your account information and we can refund or reship, whichever you prefer.
|On Jun 12, 2012, Essence Beloit, WI wrote:
Posted on May 5, 2011, updated June 12, 2012
On June 12th, 2012, Essence changed the rating from neutral to negative and added the following:
This year I ordered more tomato plants from them 4 different kinds 2 kinds being some cherry tomato which those are doing wonderful, then I ordered some reg tomato, beef steak & some Pineapple ones which both done horribly , I have 1 plants that lived out of 6, I contacted Henry Fields, no response, contacted them a few days later again still no response so I went back to my account tried to email a 3rd time to find my account number is no longer valid, when I go to order history says I never had any orders they ignored my emails and erased my account so they did not have to make good on their dead plants.
On Jun 12, 2012, Henry Field's Seed & Nursery responded with:
"On May 11, 2011 9:52 AM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problem with your plants. A customer service representative will be contacting you for your account information so we can have the items replaced."
|On May 28, 2012, hah Waukesha County, WI (Zone 5a) wrote:
I ordered Violet and Silverbelle Chocolate Vines.
On May 28, 2012, Henry Field's Seed & Nursery responded with:
"On May 30, 2012 12:42 PM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about your experience with our company. If you ever have any problems just let us know we will be happy to help. Enjoy!"
|On May 24, 2012, rockwallgarden Fulton, MO (Zone 5b) wrote:
I have received great plants and excellent customer service from Henry Fields. If you don't know how to plant just call and they will research and tell you. I had only one item (rhubarb) that was questionable and I planted it. When more than enough time had gone by I contacted them by phone and yes was answered by someone that was just a little hard to understand but was given the option of receiving a new plant when they were available or a refund. I chose the refund since I wanted to get the rhubarb in the ground. I don't think you can have better service than that. I give them an A.
On May 24, 2012, Henry Field's Seed & Nursery responded with:
"On May 30, 2012 12:37 PM, Henry Field's Seed & Nursery responded with:
Thank you for sharing your experience with our company. Happy Gardening!"
|On Apr 21, 2012, LeaAnneG Grant City, MO wrote:
I ordered 250 honey & pearl sweet corn. I only receiver 148. I emailed them with no responce. I emailed again today hoping to get a response. We will see.
On Apr 21, 2012, Henry Field's Seed & Nursery responded with:
"On Apr 27, 2012 3:27 PM, Henry Field's Seed & Nursery responded with:
Thank you for posting. We apologize you did not receive the correct amount of seed, we will be happy to reship to you. Our customer service representative will contact you for your account information."
|On Apr 18, 2012, l6blue Coon Rapids, MN (Zone 4b) wrote:
I have never ordered from Henry Field's, but even without ordering I can say that the information they provide on their product is misleading. When I clicked on "native fruits" on their browsing menu, it brought up plants such as goji berry, Hardy Everbearing Fig, and Manchurian Bush Apricot. I suppose they are native somewhere, but not in this part of the world. It makes me mistrust them entirely, and unwilling to purchase from them no matter how tempting I find their selection and promotions.
On Apr 18, 2012, Henry Field's Seed & Nursery responded with:
"On Apr 21, 2012 12:45 PM, Henry Field's Seed & Nursery responded with:
Thank you for posting this information, you are entirely correct and this was an oversight on our part . We will have this corrected."
|On Apr 11, 2012, AHealy8172 Devon, PA wrote:
Posted on April 10, 2012, updated April 11, 2012
On April 10th, 2012, AHealy8172 added the following:
Thank you for the help, but the Poppy has been planted now for almost a month with the top of the crown sticking out of the ground; not to mention it sat about a week in the first place, planted upside-down with the roots sticking out. How long will the bareroot last? I think by now it's been too long and so I wasted that money- I will go home today and replant deeper, but I'm sure it will not help.
However, I have since received the replacement Dutchman's Breeches and planted it- it shot up the next day and already has several leaves. The first specimen was definitely bad, but I am glad your company replaced it with no issue.
On April 11th, 2012, AHealy8172 added the following:
Ok, great, dug up the Poppy last night and two carrot roots have severely deteriorated. One is completely gone and the other is reduced to about 1/5 its original size. So glad I wasted that money.....
On Apr 11, 2012, Henry Field's Seed & Nursery responded with:
"On Apr 3, 2012 1:48 PM, Henry Field's Seed & Nursery responded with:
Thank you for your posting. We apologize the instructions sent were not helpful for you. The poppies have long, carrot-like roots, and the bareroot poppies we ship should be planted with 3in of soil over the crown. Dig a hole that's deep enough to accommodate the roots, up to 10-12 inches deep. Shallow planting is often the cause of failure, as is soil that is too wet. The lily should do fine, it will find the right way out of the ground."
|On Mar 5, 2012, Old_Gardener Calabasas, CA wrote:
Late last year, I ordered daylilies and iris from several companies so I could compare plants and service. I placed an order on 9/26/2011 with Henry Field for (6) wineberry candy daylily, 2 shogun japanese iris, 3 miniature iris persona, 2 (sets of 5) Louisiana iris mix and 3 dwarf iris frisk me. My order wasn't shipped until 10/16 (3 weeks later). Unfortunately, on arrival, 1 of the wineberry daylilies was rotten (I tossed it out) and of the 10 Louisiana iris, 2 were so small they were almost non-existent (placed in 2.5" pots) and another was marginal at best. Overall, the plants from Henry Fields were the least impressive of the group. As of today, the shogun are very small and wispy, only 1 of the persona have managed to survive, and 1 of the frisk me never revived - it rotted out, also. The wineberries are alright. Seven of the Louisiana Iris, however, are growing well (3 feet tall already). In contrast, the iris and daylilies that I ordered from Hallson Garden 6-8 weeks later arrived healthy and robust (and within 3 days) and they are flourishing - very full, 4 to 6 times larger than the Henry Fields, and most are in bud or blooming. In all fairness to Henry Fields, I did not contact them for a replacement or a credit. After reading about other people's experiences in this department, I do not have the energy to pursue it and some of their plants did do okay. I will, however, be purchasing my plants elsewhere in the future.
On Mar 5, 2012, Henry Field's Seed & Nursery responded with:
"On Mar 13, 2012 11:51 AM, Henry Field's Seed & Nursery responded with:
We appreciate you letting us know of the problems you had with some of the plants. One of our customer service representatives will be contacting you for your account information and we can refund or reship, whichever you prefer."
|On Oct 14, 2011, JoshSimerman Bloomington, IN wrote:
Henry Field's gets negative reviews for the worst customer service. If you call to place and order, it's to a descent quality call center, but if you have any issues and need customer service, you have to call a cheap foreign call center who barely speaks English. Their trees are not very good quality for the money, unless you order one of the bulk sale specials, but expect a few to die. I'm not ordering from here anymore, even with the specials, it's not worth the hassle and frustration.
On Oct 14, 2011, Henry Field's Seed & Nursery responded with:
"On Oct 17, 2011 11:54 AM, Henry Field's Seed & Nursery responded with:
We appreciate your feedback as we use this information to improve on our services and plants. We apologize you had problems with any of our plants or service and a customer service represenative will contact you for your account information. We will do our best to make sure you are happy and satisfied with our company."
|On Sep 29, 2011, Wolfcastle West Lafayette, IN (Zone 5b) wrote:
In early 2011, I ordered an apple tree and an apricot tree from Henry Fields for a work related project. I had read the mixed reviews on this site and my expectations were low, really low. Anyways, I've been pleasantly surprised by this company.
On Sep 29, 2011, Henry Field's Seed & Nursery responded with:
"On Sep 30, 2011 12:52 PM, Henry Field's Seed & Nursery responded with:
Thank you very much for your testimonial. We really appreciate the feedback."
|On Jul 1, 2011, cjparker Kennewick, WA (Zone 7a) wrote:
I got an end-of-season email that advertised $200 worth of grab bag plants for $20. Since the shipping was based on the $20, I figured I couldn't go far wrong, so I went ahead and placed an order.
On Jul 1, 2011, Henry Field's Seed & Nursery responded with:
"On Jul 5, 2011 3:16 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. We appreciate you letting us know about the plants and value you received from our company. We look forward to many future orders."
|On Jun 28, 2011, mcarr2rr Milwaukee, WI wrote:
I ordered 2 of the grab bags this year (2011) and was a bit disappointed that a lot of the plants were zone 9-10 as I'm in zone 5. The plants were healthy and I planted the few that were suitable for my zone outdoors and the rest I will try to use as house plants but really would have preferred that they had been organized by zones before packing. But I guess if it's a grab bag there's no sorting out by zone. Overall it was a good value but I wish there were more plants I could have used for the garden.
On Jun 28, 2011, Henry Field's Seed & Nursery responded with:
"On Jun 29, 2011 1:01 PM, Henry Field's Seed & Nursery responded with:
Thank you for sharing your idea about the grab bags. We are looking into changing the grab bags to be more zone specific next season."
|On Jun 27, 2011, Buddy44 Eagle Rock, VA wrote:
Have ordered several times this year. All orders arrived in a timely fashion and all items were as expected. The most fun was the $200.00 grab bag for $19.99. What a nice selection of plants. All were in good shape for an end of season sale. Actually, they were much better than I expected. All are doing very well.
On Jun 27, 2011, Henry Field's Seed & Nursery responded with:
"On Jun 29, 2011 12:21 PM, Henry Field's Seed & Nursery responded with:
We appreciate you sharing your experience with our company. Thank you and happy planting."