Comments regarding Henry Field's Seed & NurseryClick here to return to Henry Field's Seed & Nursery's listing.
|On Mar 31, 2007, blue66 Boaz, AL wrote:
I ordered 175 strawberry plants about 3 weeks ago and shortly after ordering them I received a e-mail confirming they had been shipped. They have been in shipping for 10 days and still no strawberry plants. I called them and they told me this was normal, well if it's normal I certainly won't be ordering from them again.
|On Mar 28, 2007, silfery Memphis, TN (Zone 8a) wrote:
I ordered some items that I knew would thrive in my area, and all in all the order was okay. Of my wood poopy cormbs, one was rotten, which the company promptly replaced. They were small, as was the Virginia Bluebell. My 3 heleborus look pretty good- they were in stabilized packaging (which prevented some of the problems other customers have reported.) My peonies were very cheap, and were better sized than the roots I'd ordered from another company (possibly Gurneys, so really, the same compnay!) a few years ago. I only placed an order from Henry Fields because the prices were good-- Once I'm richer and older, I'll use a smaller and more careful company, but for a 20-something in her first house, it's fun to order from the gamut of the Garden's Alive companies and get the cheapest prices possible. It's like playing a game, ordering just enough to get the $25 dollars off. I agree, however, with the previous commenters that it would be a lot simplier if the company would just sell the plants at a profit point that works for them. I know I won't have the time or paitence to play the numbers next year.
|On Mar 1, 2007, jstruchko Archbald, PA wrote:
On 2/8/07, I ordered thru the mail a few seed packets,some angel trumpet vines and some peach trees. I also ordered the 71550 peach tru gold std 2-4' and the 71548 apricot sugar pearls sd2 fruit thee. I received my order in the mail today informing me the fruit trees are no longer available.In Addiition, the order states if there is a credit, which my order has, you may use this credit toward another purchase. I had ordered from this company in the past and have been told in
|On Feb 28, 2007, dmacmtb Mountain Rest, SC wrote:
Ordered 2 apple trees online (which arrived in good condition). The order total on the website and email confirmation was $28.75. When I received my order they charged $31.80. I was using their $50/$25 off discount. The website included shipping towards the discount.
|On Jan 25, 2007, MarcBMeijer Crown Point, IN (Zone 5a) wrote:
In 2006 I ordered all my vegetable seeds from them and they all did well. Compared to other vendors, they are a few pennies more expensive but then you also get a lot more seeds per pakket. I still have left over.
|On Oct 17, 2006, chunx San Diego, CA wrote:
I hate the bait and switch theme these companies use that are owned by Gardens Alive. This morning I tried to order seeds from Henry Fields using coupon codes. Each time you would click on one using a link, the price would go up on the items. For example, going directly to their site it would say all items are half price. If you used a coupon code, even for free shipping, the prices would revert to full price. I wanted to order 4 packs of seeds and it would have cost me $6. for shipping. If I used the free shipping coupon code, the price of the seeds jumped up and it cost about the same. My suggestion is to stop the promotions and just sell the stuff at a normal profit and stop the nonsense. I didn't order and won't. I also noticed on their site that if they are out of something, they substitute at their discretion, not mine and I don't get a choice. Actually, I do get a choice. The choice is to forget them.
|On Oct 7, 2006, monocle Madison, CT wrote:
I've been using Field's seeds for years and have always had success with them. I've also used their onion sets and seed potatoes with comparable results.
|On Jul 20, 2006, stormranch Watsonville, CA (Zone 9b) wrote:
Bareroot trees are shipped with wet shredded newspaper around the roots, but it had slipped off of the roots on both trees that I purchased and the roots were dry. Both trees did make it, however. Hopefully they can come up with a wrap of some type to keep the material on the roots. Some plants ordered are not as healthy as I would like, but most do get going eventually.
|On Jun 1, 2006, BusterKing Greensboro, NC (Zone 7b) wrote:
Everything I order from Henry Field's comes in dead, molded, or on its last leg. Some of the "plants" (if you can even call them that) are not worth my time or trouble in planting, but, as service reps recommend, I do it anyway. Neighbors laugh at me, and call me the crazy lady for planting dead plants. Even the kids know the difference, and point.
On June 6th, 2006, BusterKing added the following:
A customer service person emailed me today, saying that they would help me with my order problems. Keep your fingers crossed!
|On May 25, 2006, pauley Travelers Rest, SC wrote:
Purchased 4 rose bushes last year. When trying to find out about my order last year, received the same form letter via email 4 times-had to call them to get the answer.
|On Apr 24, 2006, aglasha Macomb, MI wrote:
This is my first year of ordering from mail catalog and I was worried especially after reading all negative comments. But with $25 off coupon I decided to try.
|On Apr 4, 2006, nxb161 Bloomsburg, PA wrote:
First off the $25 off coupon drew me in to checkout the catalog. I ordered 13 items, bulbs, bareroot, and plants. I received them all in good condition: the bulbs looked fresh and good sized, the bareroots had growth on them, and the plants looked healthy. They sent them all together when they said they would. I'll right back later in the season to see how everything was coming along.
|On Mar 6, 2006, thursdays Valley City, OH (Zone 5b) wrote:
This is my second order from them. I have been pleased both times. They have a good price on supplies. As far as seeds and plants I have not had any trouble. On some seeds you get more for the same price than you would in some seed packets sold on display at garden shops and nurseries.
|On Mar 4, 2006, radioman77 Nicholson, PA wrote:
I have bought a number of items from Henry Field’s Nursery over the years, and I am pleased with the dealings that I have had with them. They seem to have perfected a method of treating the roots of the bare root plants that they ship, that keeps the roots from drying out. This allows them to ship by a slower method, and also the packages are lighter, because they need a bare minimum of moisture holding packing around the roots: thus their shipping charges are low. Also I have noticed that their plants break dormancy faster than the plants that I have purchased from some other nurseries.
|On Feb 24, 2006, Ishtar64 Cedartown, GA wrote:
I ordered a Gingko Biloba tree from this company last year in March, taking advantage of the coupon in the catalog.
|On Jan 17, 2006, signalfire Signal Mountain, TN wrote:
I ordered strawberries and asparagus early last spring. The junebearing strawberries and asparagus arrived on time and in good shape. The everbearing plants were backordered. By the time they came it was HOT and only 3 of 50 survived.
|On Jan 17, 2006, Gabrielle (Zone 5a) wrote:
I have done business with Henry Field's for several years now, taking advantage of their coupon offers. There have been a few problems with the plants, but they have always made it right ASAP, so I will continue to do business with them.
|On Jan 9, 2006, desotodawn De Soto, MO wrote:
On 11/20/05 I received the "latest email specials" from this company - seeing a great deal on a heating cable I placed my order the same day. After waiting the "4-6 weeks" no news from Henry Fields, now we're into seedling starting time - I call the customer service people and find that my order had been cancelled. When I questioned why the order had been cancelled I get "sorry no longer out of season/out of stock". Since when is mid January out of season for seedling starting? Or is this a matter of having 1 or 2 of the items actually in stock? Baiting - hoping you order some of the other "wonderful" Henry Fields products?
|On Dec 20, 2005, lkz5ia Denison, IA (Zone 5b) wrote:
I ordered from them this spring 2005. The main thing I ordered was the gooseberry combo, which consisted of 2 different gooseberry plants. I was quite suprised to see how big the plants were with the well-established root systems they have. The gooseberries were worth my money and some.
|On Jul 19, 2005, tomato2 Placitas, NM wrote:
This company's "specials" are rejects or culls. 75% of their Daylilly collection died (locally purchased plants did well). I also ordered grapes, and they came with no water-holding media on the roots and loosely wrapped in plastic. Very dead. Replacement plants the same. Asked for my money back and have received nothing. DO NOT DEAL WITH THIS NURSERY.
On Jul 19, 2005, Henry Field's Seed & Nursery responded with:
On Aug 19, 2005 12:54 PM, Henry Field's Seed & Nursery added:
This customer had been responded to on July 19. He was asked to respond with his account information so we could take care of refunding this customer for the order. As of today we have not received a response."
|On May 30, 2005, Gindee77 Hampton, IL (Zone 5a) wrote:
I've always been happy with the seeds I get from Henry Field.
|On May 16, 2005, ChuckKottke Crivitz, WI (Zone 4a) wrote:
I had ordered a clematis, strawberry plants, and gladiolus bulbs from Henry Fields. The clematis arrived, but was not in a living state! Later, the strawberries arrived, and were very healthy looking plants. Finally, the gladiolus arrived, but many were moldy arounf the base of the bulb. Fortunately, Fields has a good gurantee, and is going to make good on the clematis and the gladiolus. It would be better if the plant materials were healthy to start with, as it is a bit disappointing to find dead plants, when the packages finally arrive, and one's all set to plant! I am hopeful that the replacements will be of better quality, and wish Fields would improve their initial plant quality, as this would only be wise and descent business practice. Perhaps they will improve this aspect, and future sales will reflect greater care with the live plant materials.
|On May 12, 2005, mulchwoman Metuchen, NJ (Zone 6a) wrote:
I ordered a Nikko blue hydrangea from this company. It was planted in March and is doing fine. However my 6 tomato plants arrived yesterday. The box was so small I thought it was one plant. The plants were all together and the root ball which was only as big as my fist had the roots of the plants quite tangled together. The plants themselves were only as tall as my index finger (I have small hands) and as thin as a drinking straw. I was quite disappointed. They also were quite yellow. I planted them and will wait to see how they do before I decide whether to make this comment negative, but this is the last order of tomato plants by mail. I have 6 pepper plants coming and I hope they will be in better shape than the tomatoes were.
On May 16th, 2005, mulchwoman added the following:
Tomorrow it will be a week since I put in the tomato plants. I must say they have greened up and are looking good although they are still a lot smaller than those I might have purchased at a garden center. When the peppers come, if they act the same way, I will change my rating to positive.
On May 21st, 2005, mulchwoman changed the rating from neutral to positive and added the following:
I received my pepper plants on Tuesday (the 17th). They were small as were the tomato plants, but they were healthy and appear to be growing right along. I had called the day before asking when they were shipped and I was told on the 12th. The tomatoes took 5 days to get here and sure enough, so did the peppers. I have to change my rating as the plants are doing just fine and I got a straight answer to when they were shipped.
On June 17th, 2005, mulchwoman added the following:
This is a further positive comment. All the plants from this company have not only survived but are doing really well despite a lack of rain in the last few weeks. All the seeds I planted have germinated and are coming up healthy and strong. This really contrasts with my last year's experience with Farmer Seed where the germination rate wasn't even 1/3. The plants you get from Henry Field are small, but they are definitely vigorous.
On May 5th, 2008, mulchwoman added the following:
I have been dealing with Henry Field ever since I posted my original comments. The tomato plants I received this year were large and very well-packaged. They are doing well despite the unseasonably cold weather here in NJ. I have also bought my seeds from them and are very satisfied.
|On Apr 20, 2005, babawawa Holly Springs, MS wrote:
I'm not complaining against a company, but not enough information. I had placed an order to Henry Fields, back in February. It was for a weiglia and a quince. When I received them, I put them in pots, but neither one did anything. I called the number on my Henry Fields packing lable. Imagine my surprise when the phone was answered by Michigan Bulb! The girl I spoke with told me that they were affliated with Henry Fields and they also sometimes answered their phones and took orders for them. Is it possible that they could also fill orders for Henry Fields? The order was taken care of and replacements will be sent out. That isn't the problem, the problem is that I NEVER would order again from Michigan Bulb, or anyone affiliated with them. I have had too many bad experiences with them and had I known that Henry Fields was affiliated with them, I never would have ordered from them.
|On Apr 14, 2005, chickenman Somerset, PA wrote:
I have ordered trees, seeds, and other gardening supplies from this company over the last few years. Some of their merchandise is overpriced, but with the twenty dollar coupon that is usually included, it makes ordering from them worthwhile. I will order from them in the future.
|On Apr 13, 2005, 75751 Fort Mill, SC (Zone 7b) wrote:
I have just received my order of a pink butterfly bush.
On June 24th, 2005, 75751 added the following:
NEVER AGAIN! I finnaly received the butterfly bush special
(3 bushes) today 6-23-05. The company substituted one
color for another(I guess that's ok) however, the company
charged ME for the subsitution.
I spoke to Miranda in customer service about this situation.
Hopefully, everything is corrected. No, I will not order from
|On Mar 28, 2005, lnhartman Saint Louis, MO wrote:
I placed an order, mostly comprised of seeds. I didn't have any luck with them, whether it be because that seeds I happened to get weren't healthy or because of my own inexperience. However, I sent an email to the company and requested a refund for the seeds, and was emailed very quickly saying the refund had been processed. The order was also shipped very quickly. I am still awaiting a shipment of ostrich ferns, and I will update about their condition when they arrive and establish themselves.
|On Mar 24, 2005, manuretea Medina, OH (Zone 5b) wrote:
I have ordered from Henry Field's for several years. this year I ordered some raspberries and strawberries. I was charged for them but never received them. I made several calls and even e-mailed them. They gave me several different scenarios as to where my order was. Lastly, they said my post office had them. Of course I called---not true again!
On April 19th, 2005, manuretea changed the rating from negative to neutral and added the following:
I made one more call to their customer service. Dead raspberry plants(they snapped into pieces when touched)arrived three weeks after shipping was confirmed. Today, I received replacement raspberries. The invoice was dated April 14-----five days is much better than three weeks. These plants are in great shape!
|On Mar 22, 2005, dkistner Mineral Bluff, GA (Zone 7a) wrote:
Most of what I ordered was seeds and fertilizer, and my order was handled promptly. The roses I ordered were very small whips, but they were also fairly cheap. Like people say, "You get what you pay for." I'm not a huge fan of the company, but I don't have a negative feeling about them either. I'll do business with them again, I'm sure, especially if a come-on's involved!
|On Mar 14, 2005, cceamore Hixson, TN (Zone 7a) wrote:
I have ordered from Henry field's since 2000 and I have never been disapointed because they have always corrected any problem I have had quickly and curtiously.I order asiactic lily bulbs(field grade bulbs)They are always a good size and healthy and give me beautiful results.I ordered from them two weeks ago and recieved my bulbs today03/14/2005.Much to my surprise even though I ordered field grade bulbs I recieved Labeled bags of
|On Mar 11, 2005, Frostette Wichita, KS wrote:
My first time ordering from this place. Ordered two 4-5' Red Maples. They were delivered last week and well packaged in a box. They have a nice shape and are the size stated. I used a coupon to get 'one free', otherwise I thought they were a bit pricey.
|On Jan 17, 2005, DustyEarth Junction City, WI wrote:
I have ordered from Henry Fields for 3 years now. Several observations:
|On Jan 10, 2005, celtic_cross East Flat Rock, NC (Zone 7b) wrote:
I read the Watchdog daily; it's my favorite part of the website when I'm not looking to grow something. Most negative remarks come because companies DID charge the order before it was shipped. Companies I typically deal with DO wait until the order is shipped before billing a credit card. Your experience was just unfortunate, it sounds; I certainly wouldn't terminate business with a company because of something as innocuous as changing credit card companies mid-stream. Best thing to do is to call them and explain the situation; if they're rude and uncooperative at that point, then bring on the negative complaints.
|On Jan 9, 2005, flagisld Hayward, WI wrote:
I placed an Internet order with Henry Fields in March 2004. I used my credit card to pay for the order. The order was processed online and I assumed everything was fine. I received my order and never thought anything else about it. On January 8, 2005 I just received a late notice letter informing that I owed Henry Fields for the March order. I was given 5 days to pay the amount or I'd be charged a $10.00 late fee. Apparently they do not process credit card orders until the order is shipped. We had switched credit card companies and I had never thought anything about it. Why hadn't Henry Fields ever notified me? I was livid from the whole tone of the letter. Apparently they don't keep their accounts straight. I thought it was horrible customer relations. I told them to take me off their mailing list and I will never orderf from them again. Their credit department should go for P.R. training.
On January 10th, 2005, flagisld added the following:
My point is what kind of company waits 9 months before they notify you of a problem, then send a "late notice" letter with demand for payment within five days?
|On Nov 27, 2004, rranch between Durango & Cortez, CO,
United States wrote:
Over the last 5 months, I've placed several orders with Henry Field's and its related company, Gardens Alive. I've ordered seeds, plants, gardening-related items, and humane mouse traps from them. Each time, I've received good-quality products and prompt, courteous customer service. I will definitely order from either or both companies again. I have no affiliation with either company, other than being a satisfied repeat customer.
|On May 23, 2004, leaflady Hughesville, MO (Zone 5a) wrote:
I ordered several items from this company as usual this spring. I have always recieved good service and good quality plants. Any plants that died within the one year period have always been cheerfully replaced immediately if my report went in during the proper shipping time and they were not out of stock on that item. This year the service has been exceptionally good and I want to publicly praise them for it.
|On May 10, 2004, jledvin wrote:
Ordered a nectarine, plum, and seeds, with a $20 off $40 coupon, got the seeds almost immediately, the trees very early for zone 5, they shipped a differnet nectarine due to being out of the one I wanted. I called them to let them know I did not want the substituted variety, I told me to keep the tree and mailed be a voucher for the cost of the tree to use before july next year, very good service, although if they would have called first they could have not needed to send the substituted tree. I will continue to order as long as they keep sending the coupons, pretty good trees, and seeds.
|On Apr 26, 2004, Llaavv wrote:
I ordered two grapevines from Henry Field via the internet on April 19. They arrived today. The root systems made up at least 75% of each vine. The vines were wrapped in plastic and appeared to be dry, but when touched the roots were moist. I really liked the order confirmation and the tracking number emailed to me so that I could schedule time to plant the vines. The package arrived one day early. Would I order from Henry Field again? Yes!
|On Apr 15, 2004, sunnybritefarm Naalehu, HI wrote:
Positive experience with their seeds. I'd order again.