Comments regarding Michigan BulbClick here to return to Michigan Bulb's listing.
|On May 21, 2015, gvargo Lansdowne, PA wrote:
I just received my first and only order from Michigan Bulb. I wish I had done my homework beforehand but my previous mail order experiences with other companies have been very positive so I thought it was a safe bet. On Mother's Day, (May 10) I placed a small order and paid a $10 shipping fee, which normally means a 2-3 day wait but mine arrived on the tenth business day after I placed my order. I called twice to find out where my order was, and it was obvious I was speaking to an off-shore call center, and was told my order had shipped on May 15th. However, it was still a week before I received it. On their web site, Michigan Bulb claims they are partners with Fed Ex so it seems strange that their orders take so long to ship.
|On May 20, 2015, cleininger2 Bonner Springs, KS wrote:
Seems that MB has changed their guarantee to 30 days. I ordered 2 Japanese maples from them about 2 months ago and one died within 3 weeks, the second took about 6 weeks to die. I wasn't aware that their guarantee had changed so I babied the second tree in hopes that it would live, when I should have emailed them sooner. The first tree that died I had changed my mind about anyway, and didn't even request a replacement. I probably won't be ordering from them again, and if I do I won't wait long to request a replacement. I did order some other things from them and had about a 75% success rate.
|On May 18, 2015, RRRRLY Olathe, KS wrote:
Horrible customer service. Non-English speaking or apparently understanding. It was imperative that the shipment be expedited and it wasn't. When I called to see what the problem was, my phone request for expediting hadn't been entered. Rep seemed to not be able to understand what I wanted, then said it would be expedited, which was interesting, as it had already shipped. Phone contact and customer service are awful!
|On May 15, 2015, Elarie Columbus, OH wrote:
The two roses and the sedum I ordered arrived in a timely manner, however they were extremely tiny. The roses were literally single twigs approximately 3/8 of an inch thick at the base and one of them had blackspot on every leaf except for the top two leaves. The sedum was one single shoot. This would have been acceptable except that the price was almost the same as the prices at my local nursery for much bigger, potted plants. I consider it a live-and-learn experience and I'll know better than to order from them again.
|On May 8, 2015, dlh488s Springfield, MO wrote:
Ordered a couple of elephant ears and somehow they ended up taking a tour of the United states thanks to the postal service. Contacted Michigan Bulb and they quickly sent out another order UPS. Very pleased with the product and the service.
|On May 4, 2015, Bellababy Bend, OR wrote:
I purchased 6 sedum plants and received them the end of April, perfect timing. They arrived perfectly packed and very healthy. I planted them last week, 5/1/15 in zone 6a. They are still doing very well. And yes, I would order from them again.
|On Apr 26, 2015, pastapicker Columbus, OH wrote:
Posted on April 1, 2015, updated April 26, 2015
On April 26th, 2015, pastapicker changed the rating from positive to neutral and added the following:
Well, here is one fly in the ointment -- two of my plants (an agastache and a hellebore) have died. They arrived while it was still very cold (killing freezes) and wet (since I am only 100 miles away from the shipping facility it would have been nice if they could have waited to ship until our weather broke but that is probably not realistic); I potted them up and put them in the garage for 2 weeks until it warmed up, but after putting them outside their roots rotted.
So today I emailed them about a replacement and found that they have changed their "lifetime guarantee" to only 30 days past receipt of the order. Some things arrive so early, that it would be impossible to know if they are going to survive if the average gardener has to somehow hold the item until planting conditions are suitable.
I will have to be much more critical of the plant's size, condition and packaging in the future in order to feel confident of their guarantee.
|On Apr 9, 2015, butifldisstr Canal Winchester, OH wrote:
Last fall I ordered and planted tulips and lilacs. The lilacs are small but both are doing well this spring. This spring I ordered lavendar, daffodils, lillies, festuca grass and phlox. The grasses and phlox appear to be doing well. The lavendar look ill. I am going to give them some more time and if they die request replacements. It is too early to tell on the daffodils and lillies. I'll post updates later!
|On Apr 5, 2015, Jacwo2 Knoxville, TN wrote:
I placed several medium to large orders last spring. After realizing their shipping dates were not accurate, I just started waiting for emails from UPS to really know when my items were coming. I'm in zone 7, and I did get most of my items before I was ready to put them out in mid-April. Items I ordered later in Spring actually arrived pretty quickly. Most of the plants I received needed some TLC before they could go outside--extremely dry, yellow, dead sections, etc. If you aren't willing to baby your plants for a week or 2, don't order. Some were dead or died quickly, and customer service did replace or refund if the plants weren't available to reorder. My issue is now several perennial plants aren't coming back after the winter, and some bulbs I ordered never even came up! When I placed all these orders, the website claimed a "lifetime guarantee," but now they won't honor that saying it's only guaranteed for 30 days. Today I was promised a refund (about $4) for a plant I had ordered in fall, but that was only after arguing and pointing out that I had no way to know if it was alive or not in 30 days bc that was the middle of November. I didn't feel like arguing more over what's probably a total of $25 (because of coupons). She did try to give me store credit, but I told her I didn't want it bc I won't be placing more orders since they went back on the guarantee they gave me when I originally ordered. Their 1st offer (after I argued their denial) was a replacement plant, which I would have liked, but they don't have it anymore-- a common problem with them. Overall, among the items immediately refunded/replaced, and what needs refunded/replaced now, I'd say it's about 1/2 of everything I ordered.
|On Mar 28, 2015, ysfex3 Greeneville, TN wrote:
I've ordered many times from Michigan Bulb. The experience is always the same, AVERAGE (when all factors are included). The prices are reasonable for most items. I assume they get a lot of their inventory from other nurseries' overstock. They do get some cool stuff once in a while.
|On Mar 25, 2015, ooheatheroo Hillsboro, IL wrote:
I ordered from Michigan bulb twice within a few weeks but after reading all the negative reviews I cancelled my big order for all my outdoor plants and just stuck with the first order that I got an excellent deal on. I ordered 4 hens and chicks succulents (2 different varieties) and although they did come a few days after first stated they got to me in perfect condition and were even bigger than I had expected after reading reviews. They are thriving and I have absolutely nothing negative to say about Michigan Bulb even their customer service agent that cancelled my big order for me was friendly and professional. I can say now I wish I had not cancelled my other order.
|On Mar 12, 2015, ntn50 GLENHAVEN, CA wrote:
I've read partially other reviews about the company. If I knew what is going to happen to this company, I should not have ordered any plants starting Jan 2015.
|On Jan 25, 2015, perenniallyme Jamaica Plain, MA (Zone 6a) wrote:
This isn't the sort of place that I usually buy from, but I was searching primulas and saw that Michigan Bulb had a 40% off sale on perennials, and additionally the website said $20 off your order (of $40 or more) if you give them your email address. So after sending them my email address, they sent me an email with a place to click for their website. When I did, THE PRICES WERE MUCH HIGHER to get the $20 off, so, in fact it was more like nothing off, or more money than their 40% off sale.
|On Dec 17, 2014, GardeningisLife Tipp City, OH wrote:
Gardeners watch out! Michigan Bulb is in serious financial trouble and will be going bankrupt in the spring of 2015. I just want to warn the rest of you before you place an order and get stuck with nothing like I did. You have been warned, Michigan Bulb is bad news....
|On Nov 9, 2014, PrairieFairy Mendon, MI wrote:
I had a discount coupon to try Michigan Bulbs so thought may as well - at that price not much to lose.
|On Oct 10, 2014, dw81 Alamo, CA wrote:
Last year I ordered three different preplanned garden plant sets and every single plant grew. There sales pitch that in the second year the plant would do better than store bought plants was true. So, this year I purchased an additional preplanned set of plant plus many more. I have been greatly disappointed as many of the plants died quickly. The company sent a couple replacements which were either withered and died quickly or died after a week or so. I've sent the company 3 separate emails on the problem and haven't ever received a response. So much for their supposed great service. I will not be buying any plants in the future since they don't stand behind their product.
|On Oct 5, 2014, zone9fox Jacksonville, FL wrote:
Placed an order back in June . I have yet to receive any part of the order. I've received several order updates as to when they would deliver, each pushing the date weeks further in time.
|On Jul 29, 2014, joy1374 Batavia, IL wrote:
I purchased several plants towards the end of Spring. The one draw back is that you don't know when they will arrive, and I did not have time to plant them immediately. However, I was able to store them in a cool dry place for a few days.
|On Jul 19, 2014, Juliaf Concord, NH wrote:
I ordered a black gold lily. //www.michiganbulb.com/product/Black-Gold-Lily
|On Jul 17, 2014, lwbuchholz Manhattan, MT wrote:
I ordered a lot of Iris from this company. They shipped them too late to plant them in my zone. I planted the first shipment in my green house and they lived. They sent the last 3 later and they came through very dried out. I planted them anyway and hoped they would live. The last 3 died and they issued me a certificate to buy more stuff from them. I am angry because I gave them money and they should return the money or replace the plant. I doubt I will order from them again.
|On Jun 21, 2014, asdfadf Seattle, WA wrote:
Ordered six tuberose bulbs from Michigan Bulb and not a single one sprouted, let alone bloomed.
|On Jun 20, 2014, shiz merrill wisconsin,
USA Minor Outlying Islands wrote:
I ordered Lollipop Intersectional peony , was very excited to get it and plant it in my garden. It came there was no leaves the dirt was out of the pot so I checked for live root growth. Nothing. So I called and told them I would send it back I wanted a decent peony. They said they were sorry and said oh we have one left they will send it out right away. So I waited and got it in the mail and it was so disappointing ! It was a branch the size of a toothpick with one leaf on , I planted it and the plant is now wilting. I guess what's frustrating is how sellers can take tissue culture plants that are no where mature plant put them in a 3" pot and not close to being a year old. There is hardly no root system there and we are suppose to establish the plant. When you buy a bare root peony or plant you at least get a root system. And if you have a bad winter like our winters in Wisconsin you can have losses real easy.
|On Jun 6, 2014, Anewgardenerr East Patchogue, NY wrote:
This was my first online order for plants. I ordered hostas and a rose a Sharon. I ordered a empress wu hosta that was very well packed and healthy beautiful baby. My only down point was right after I placed my order I found full grown empress in Home Depot for the same price as this lil baby. Any who. Plants look great, all nice size barefoot and packed well. I will do business with them again, happy customer
|On May 27, 2014, harborthb Pensacola, FL wrote:
Ordered daisys, hollyhocks and coneflowers last season, all died, the told me that it was to late in the year and would send this year, which they did. Out of six hollyhocks I have two and they aren't doing very well, daisys died, three of the coneflowers out of six are ok. won't order from them again.
|On May 13, 2014, CherubSmile second star to the left,
United States wrote:
Posted on June 22, 2006, updated May 13, 2014
On May 13th, 2014, CherubSmile added the following:
beware: THEY ARE SELLING CREEPING BELLFLOWER AS CANTERBURY BELLS.
Campanula Medium is NOT campanula Rapunculoides or Rampion, but apparently Michigan Bulb thinks so. Good lord. They won't even acknowledge the flub and have offered nothing. ("we didn't send you a dead plant..") Indeed.
I should have learned my lesson about this place darnit. You should see my once beautiful garden.. Foxgloves are GONE, so many years labor of love just decimated in one season. The Creeping Bellflower (aka the purple monster) is even in my lawn, headed over to my neighbor's. *cringe* I may have to move before they sue me for ruining their yard too.
I called The University of Illinois Master Gardener for plant ID and its confirmed. Just in case you think I'm nuts or making this up. She said, apologetically: "Good luck getting that out-you probably never will"
Go look up creeping bellfower and you will see why this is the worst thing a garden center could send you (in disguise no less) aside from coming with a bulldozer and razing your entire garden.
And then your neighbor's.
Its not the worth the few decent astilbe and bleeding hearts and Red Hot Pokers and own root roses, and Passion flowers .. ugh, do you see? Some things from this place do end up working out, so I have continued to order form them over the years and just cross my fingers. I know I have to care for the poor sicky little plants like premie babies in the NIC U when they first arrive, with frost still on the ground, but it ends up yielding some fairly decent plants for a small amount of money.
I'd give them all back now just to be rid of this terrible weed.
Sad sad sad. Shame on them.
Please- don't order Canterbury Bells from them. And start ALL of your bareroots from Michigan Bulb in a pot first to make sure they're not some surprise demon before introducing them to your innocent unsuspecting little garden. >8(
I'm sure I'll be banned from ordering from them anymore after this (nice tactic, btw) but I think I can find somewhere else to get my Passion Vines every year. It would be hypocritical for me to give them money anymore anyway.
You guys just lost another consistent customer of many many years.
|On Apr 30, 2014, windsor224 Haycock,Bucks County, PA (Zone 6b) wrote:
Posted on November 6, 2012, updated April 30, 2014
On April 30th, 2014, windsor224 added the following:
I order again this spring and everything arrived nice and healthy. Fast service. Will use again.
On Apr 30, 2014, Michigan Bulb responded with:
"On Nov 13, 2012 11:16 AM, Michigan Bulb responded with:
Thank you for your wonderful feedback. Happy Gardening!"
|On Apr 26, 2014, dogshed Stockton, MO wrote:
4/26/14 Rec'd my order within 2 weeks of placing the order. Plants are small which I expected. Very well packaged. This order I placed was all hosta. Each hosta was in their own little box. Roots had soil and shrink wrap. They all look good, well one was a little droopy. No biggie as it will bounce back in a few days. Order came in a box with airbag packing.
|On Apr 24, 2014, nowMNzone4b Kasson, MN wrote:
Posted on June 4, 2012, updated April 24, 2014
On April 24th, 2014, nowMNzone4b added the following:
April 2014. Rec'd plant that I ordered in Jan. in two shipments; both arrived in excellent condition (both boxes and plants). Plants are small, which one would expect for the price. The weeping cherry tree was suppose to come potted but came bare rooted with a note stating the potted supply was exhausted but a bare rooted supply ad been obtained and sent. The tree I rec'd. had a base dia. larger than a pencil but smaller than a Sharpie pen and approx. 30" tall so don't expect "large plants" which is fine with me for experience has taught me small trees acclimate with less stress and actually start to grow quicker than larger ones. The roots on this tree are magnificent! (at least 8 roots big enough to radially flared from the base and the largest planted deep so I will plant it in the ground for a few years (to enlarge the trunk) then repot it in a bonsai pot an start working on the branch structure for bonsai. I have been evolved with bonsai for 50 yrs.
On Apr 24, 2014, Michigan Bulb responded with:
"On Jun 5, 2012 11:57 AM, Michigan Bulb responded with:
We appreciate your post. They should darken with age. Happy Gardening!"
|On Apr 24, 2014, u2dan Winthrop, MA wrote:
I love the products sold by Michigan Bulb and the service and delivery are great. I would buy from them again EVEN THOUGH their marketing tactics are extremely aggressive and prey on people that don't understand. Now that I understand how they work, as I said, I would stay a customer.
|On Apr 24, 2014, stormyeyes99 Lafayette, NJ wrote:
Another one on my list of "will never buy from them again"
|On Apr 20, 2014, Leishman15 Berkeley, CA wrote:
For the most part, the company ships plants, even the free ones, in great shape. I was very worried about my bare root asparagus as I had to plant in days after I got it after wrapping it up and putting it in the fridge in the meantime. I got shoots in less than a week.
|On Apr 9, 2014, Doughster4 Bowleys Quarters, MD wrote:
I recieved my order today. I am pleased with my order as everything was shipped in full, everything arrived in good condition and I recieved my money's worth.
|On Apr 6, 2014, lstavely Green Cove Springs, FL (Zone 9a) wrote:
I received my order, which consisted of three plants. I was very disappointed in the size of the Butterfly Bush and Cotton Candy Grass. The Cotton Candy Grass more than anything. This plant consisted of “FOUR” blades of grass. Never in my wildest dreams did I expect to order a plant and get something I can’t even see in my garden, or I won’t be able to see it for years if it even makes it. I ordered a plant not 4 pieces of grass. At the same time I made this order I also ordered a few plants from Spring Hill Nursery’s. Those plants came in one gallon containers ready to plant and will bloom this year at a nice size. How many years will I have to wait to see my four blades of grass bloom? I don’t believe I will be ordering from this company again. Very disappointed customer.
|On Mar 28, 2014, dremusicmd wrote:
Just received the first of three orders I've placed this season with Michigan Bulb. Plants arrived in great condition, and were larger than expected! Great value!
|On Mar 27, 2014, Shorty_CA Manhattan Beach, CA (Zone 10b) wrote:
Posted on March 22, 2014, updated March 27, 2014
On March 7th, 2014, Shorty_CA added the following:
I logged on to MB today and there is a third set of estimated delivery dates. They are 3-10 to 3-14. As today is 3/7 the 3/10 date is invalid.
On March 8th, 2014, Shorty_CA added the following:
Another set of estimated delivery dates:
76766 ROSY LEAF CALADIUM
Delivery Estimate: 03/11/14 - 03/16/14 1
76785 CARNATION BEGONIA MIX
Delivery Estimate: 03/11/14 - 03/16/14 1
84254 MIXED HARDY GLADIOLUS
Delivery Estimate: 03/11/14 - 03/16/14 2
81082 FLEVO LAGUNA GLADIOLUS
Delivery Estimate: 03/11/14 - 03/16/14 1
81088 MIXED RANUCULUS
Delivery Estimate: 03/11/14 - 03/16/14 1
84440 MIXED FRAGRANT FREESIAS
Delivery Estimate: 03/11/14 - 03/16/14 1
Items not yet shipped:
04820 JULIA CHILD ROSE
Delivery Estimate: 03/11/14 - 03/16/14
On March 10th, 2014, Shorty_CA added the following:
New estimated delivery dates for both orders are 3/14/14 to 3/19/14. 3/15 and 3/16 are weekend days when UPS and FedEx do not normally deliver.
On March 12th, 2014, Shorty_CA added the following:
Another set of estimated delivery dates. For both orders they are: 03/15/14 - 03/20/14
If my orders haven't been shipped by 3/22 I will call my credit card company and cancel payment.
On March 17th, 2014, Shorty_CA added the following:
On Friday March 14th I sent an email to MB expressing my dissatisfaction with the numerous delays in shipping my orders. I also informed them that I would contact my credit card company if my orders were no shipped by March 22nd.
On Saturday, March 15th I received the following response.
"Dear Valued Customer,
Thank you for your recent email. I apologize for the inconvenience. Your order will ship at the proper time for spring planting in your area. Our shipping schedule shows that you should receive your orders by early April or perhaps sooner.
However, I have applied rush to your order and your order should ship on priority basis.
If we can be of further assistance, please feel free to contact us.
Customer Service "
According to MB's own website, the proper time for shipping in Zone 10 started on February 1st. I placed my orders 21 and 23 days AFTER my zone should have been opened for shipping.
MB's response clearly shows that they have no clue when orders will be shipped. This is completely unacceptable.
Do NOT order from MB if you have any expectation of receiving your orders in a timely manner.
On March 22nd, 2014, Shorty_CA added the following:
My response to MB's customer service email sent on 3/18.
Thank you for applying a rush status to my order. Unfortunately this does not solve the issue.
I live in Zone 10. According to your company’s website, shipping for Zone 10 started on February 1st. I placed my orders on February 22nd and February 24th. If you read what I have posted on Dave’s Garden Watchdog, these bogus estimated shipping dates are being generated almost daily. My orders should have shipped within five working days. Your competitors are shipping with this type of precision and many of them do NOT charge my credit card until my order has been shipped.
The fact that you can’t give me a definitive date when my orders will be shipped shows a serious problem with management. I understand that you do not have authority or responsibility to solve these problems. What I wasn’t expecting was to receive a canned answer that obviously was given to you by your supervisors.
I have been involved with materials management including inventory control and shipping for over twenty five years. There are serious systemic problems with your company’s order, inventory, and shipping processes.
Since customer issues are not dealt with by management, I will call my credit card company and cancel my payment on Monday if these orders have not been shipped. I will never order from Michigan Bulb again.
I've since received two shipping confirmation notices and the following response.
Dear Valued Customer:
Thank you for your email. I sincerely apologize for the inconvenience. Please know that this is the busiest time of the year and we are trying to fulfill all the orders in which they have been received. However, I have reviewed your account and see that your order #40530014000 has been shipped on 03.20.14 and it should be delivered to you in next 5-7 business days.
Your order #40550014500 is in the final stage of shipping and will be shipped within 24 hours. Once this order will be shipped, it should be delivered to you in next 5-7 business days.
While we try to make every effort to ensure that the items you order are of the highest quality, shipped to you in a timely manner, and with the best service, occasionally we stumble. Please accept our sincere apologies for any inconvenience caused to you
If we can be of further assistance, please feel free to contact us.
I will post pictures of my shipments as soon as they arrive.
On March 27th, 2014, Shorty_CA added the following:
Both of my orders finally arrived today. The packaging was decent and the rose has a few health leaves although it's only in a 3 inch pot. The bulbs are only about 1/2 inch in diameter and I won't have to worry about digging any deep holes to plant them.
The temps here today are a chilly 68 by native Californian's standards but at least it's not too cold to get everything planted.
|On Mar 21, 2014, beckashoe Cumming, IA wrote:
I ordered 3 Itoh Lollipop peonies on 2-15-14, they were shipped 3-18-14, and arrived today 3-21-14. The foliage is 14"+/- tall and full. The roots are maxing out of their 2" pots and healthy and full so I potted them up and have them under lights, there was no wilting nor bruising or breakage of the stems and leaves. I am very happy with my purchase. I will try to post a picture in my file.
|On Mar 14, 2014, MartyBacon Warwick, NY (Zone 6a) wrote:
Just got a heads-up note from them, they shipped hibiscus that will arrive by US mail next week.
|On Mar 11, 2014, Bill_Novak Schenectady, NY wrote:
Michigan Bulb sells or shares customer information with a spammer sister company. If you do business with them, expect to receive unsolicited commercial e-mail several times a week. I first complained about this on their Facebook page and they responded by shutting down the Facebook page instead of properly keeping customer information private.
|On Mar 5, 2014, reeve1 Plano, TX (Zone 8b) wrote:
I have been dealing with Michigan Bulb for over 35 years. In the beginning, they were pretty good. I usually got what I wanted and it grew. Then, within the past 10 years or so, they began declining. Sending out obviously 1 or 2 year old bagged bulbs and rhizomes whether rotted or not, and visibly dried and dead plants that had to be that way when they shipped. 3 years ago, I would have put them in the same category as all those numerous and pitiful Jung's-owned companies out of Bloomfield, IL. I stopped doing business with them. I decided to order again this year. I got 2 of my ITOH peonies on 3/1/14 and several other herbaceous peonies that were good sized, green, at least 4-5 eyes and had leaves and signs of life everywhere. I much prefer receiving them this way rather than getting what looks like a dead piece of dog-poop and I have to spend months waiting and convincing them that it was not "dormant" but was dead when I received it. On my recent order, they did adjust their delivery schedule once, but it was only a week, and they kept me informed. The price I paid for ITOH peonies with their 50% discount was at least a third cheaper than the next best price I could find. And these are healthy thriving plants, albeit a little small. Nonetheless, a fair offer for what I paid, very healthy, and I'm starting to see signs of life again at Michigan Bulb! I'm back, too, MB! For as long as you are! Thanks so much! People are going to notice and use you again!