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|On Jun 1, 2019, Franquixote Newfoundland, NJ wrote:
Immediately charged me but did not tell me there would be a delay.
|On May 20, 2019, amf94597 Mebane, NC (Zone 7a) wrote:
Posted on March 17, 2010, updated May 20, 2019
On March 17th, 2010, amf94597 added the following:
I placed another order with Michigan Bulb and it arrived two days ago. I ordered 6 double coneflowers, 6 Shasta daisies, 3 delphiniums, 3 cloud meadow rue, 6 pink lavender, and a green wizard rudbeckia. With shipping, it was in the neighborhood of $33. Same study packaging as before: strong cardboard box, live plants in cardboard sleeves with plastic baggies tied over the dirt or plastic sleeves, and bareroot in plastic pouches. Live plants were still moist even though they took a week to arrive and had to sit in the UPS warehouse over the weekend.In fact, Michigan Bulb packed it so well that, when UPS hucked the box at my front door and left it standing on end, the plants survived beautifully.
As expected, plants were small, but all but one looked good (one coneflower had mushy leaves, but the roots looked good). These are very small plants (as I\'ve learned after the first time I ordered mailorder and was shocked), but the appeal of Michigan Bulb is the affordable pricing and the chance to try plants I can\'t find in my local nursery. As I mentioned in my previous review, one of the great things about Michigan Bulb is their lifetime replacement guarantee-- you just send them an email and they replace the plant. I\'ve used that guarantee several times and have typically had much better luck on the second go-round. I\'ll keep returning to them because they offer pleasant customer service and good value for the money.
Even better, last year\'s hostas are now coming back up and sending out some beautiful leaves.
On May 20th, 2019, amf94597 changed the rating from positive to negative and added the following:
I recently decided to give Michigan Bulb another go as I'd moved and had an enormous, empty garden to fill. Unfortunately, I've had a similar experience to a number of other Dave's Gardeners. I placed a small test order on May 8, 2019; all items were in stock and available for shipping. For the next two weeks, I periodically checked on the status of my order. EVERY time, the shipping date moved out 5-7 days. When I checked today, the shipping estimate is now May 27th. This means that it will likely be at least a month after I ordered that I can plant. Not only is this frustrating, but we are now entering some of the hottest weeks of the year in North Carolina and it is not a good time for bulbs to be sitting on a UPS truck all day. In addition, other online vendors that I have used regularly are now running their end-of-season sales... so if I had waited and ordered from them, I could have purchased more bulbs, faster. On the one hand, Michigan Bulb's always-moving shipping estimate is funny--at this point, I'd likely drop dead of shock if my bulbs actually ship... on the other, it's frustrating that I decided to trust my previous experience with them and ordered despite the poor reviews on Dave's Garden. I will not be ordering again.
On May 20, 2019, Michigan Bulb responded with:
"On Mar 17, 2010 12:13 PM, Michigan Bulb responded with:
We appreciate you taking the time to post and we appreciate your feedback. Thank you for sharing your experience with us. We strive for 100% Customer Satisfaction. Happy Gardening!
|On May 16, 2019, LongTimeGardens Toledo, OH wrote:
Do yourself a favor and don't patronize this company. I have been gardening for decades and have hundreds of perennials, etc I tend. This company sells bad goods, doesn't grow and customer service number just has someone in India answering the phone and they do nothing, just answer the phone. They want your money but will never leave you alone for the rest of your life. You cannot opt out, calling or emailing gets you nowhere. So now out of money from dead plants and getting spam email all day, every day, all year forever. Nothing like having them remind you constantly of the dead stuff they mailed you and the money you wasted.
|On May 8, 2019, nsutherland77 Midland, WA wrote:
Placed order 4/4, no shipping status received. Called for status and finally received dead plant 4/19. No response to email sent with pictures. Called and was given the option of refund or store credit. Plant no longer available. Reordered a new product 4/26, checked on it 5/8 to find it was cancelled. No notification received. Contacted customer service and was told it was no longer in stock. Requested refund. They would refund the order, but since I used a "store credit" for the previous plant, they refused to refund the amount of the store credit. Now, I have to continue with this ridiculous waste of time just to get my money back. Escalating the call to a supervisor was of no use. These people know how to wear the customer down by repeating the same phrase. They are obviously well versed in dealing with unhappy customers. The other bulbs I received were shriveled up and only one out of 6 even showed signs of life. Total waste of time.
|On May 7, 2019, KsMuller Ventura, CA wrote:
|On Apr 30, 2019, SWytch Kittanning, PA wrote:
First, last, and only experience ordering from this company.
|On May 29, 2018, JudyF Waukegan, IL wrote:
I have ordered from this company for years, with varying results. The latest order I placed with them is probably my last, due to the poor condition of the plants I received. I ordered on the 11th, but the plants did not ship til the 23rd, just in time for the holiday weekend, and the plants obviously sat in the heat til Tuesday the 29th when I finally received them, in all their dried out and yellow glory. I don't expect anything to survive, but regardless, I am done with Michigan Bulb.
|On May 29, 2018, seashoregarden Round Pond, ME wrote:
VIRUS WARNING Ordered hostas from Michigan Bulb. Potted them up and gave good care as they leafed out. Two of nine showing HVX. I now have to decide whether to destroy them or the entire order - what a waste!
|On May 24, 2018, roncag Gretna, VA wrote:
I placed my order on 3/29/18. I received part of it on 5/21/18. Our area has been warm enough for planting for weeks now, so I was annoyed at the lengthy shipping delay. I still have not received the rest of the order and hope I never will. One of the items I ordered was a Hummingbird Mint. It was completely black and withered. There is no way it got that bad during shipping. I was so angry that any company would send a plant of such poor quality. I sent them a picture and a request for a refund and a cancellation of the rest of my order. They replied that occasionally some things just slip thru the cracks, it can't be helped and said they would refund my money. It wastes my time to wait for plants that arrive dead or near death, plus no shipping is ever refunded of course. I should have read the reviews on here first. I will never order from them again no matter how tempting the plants look online. I also requested to be removed from their mailing list. I don't want any trees wasted on this junk.
|On May 7, 2018, littlelamb4011 Suffern, NY wrote:
I will not order from Michigan Bulb again! I have had two bad experiences with them. My first order I placed in early spring (mid-March in zone 6b), assuming that they would delay shipment until I was able to plant as do the other plant companies that I order from. Well, they did not. They shipped right away, which meant I had plants sitting for 3+ weeks before it was warm enough to put them out. I assumed that they just operated differently and that I would know for next time that they shipped right away. I ended up having to reorder some of the plants that I had ordered before, so when I placed the second order, I assumed that it too would ship immediately as the other one had done. I waited nearly three weeks before I received my order. Then when I got it one item was missing. It had apparently been left out by accident. I called and was told that it was out of stock and that they would give me a refund. Fine. But, then I received a promotional email for an item that was exactly what I had ordered but in a different color. I called back to see if I could get that one substituted instead. I was told that in actuality, the item that I had originally ordered was actually in stock and the one that I was calling about (that I had received the info on in the email) was not in stock. What!?! The previous representative told me it was out of stock. Why would she do that? So, I ask if I could have it shipped to me then since it was actually in stock. They told me no, that they weren't reshipping any items as it was after April 30. The date of this phone call was May 7. So, because they delayed shipping my order for nearly 3 weeks I can't get an item that they made a mistake on and left out. Does that make sense? I could go online and reorder it as a new order and they would send it to me, but they can't do me the courtesy of reshipping an item that they left out. In addition, the representatives that I spoke with and emailed during the three weeks when I was trying to figure out where my order was, were extremely unhelpful and none of them really gave me any information except to say that my order was in process and that they would send my order over to "the department." What does that even mean? None of them would give me an update or tell me why it was taking so long or any explanation for why one order would ship three weeks before I could plant anything or why I was waiting for three weeks to receive the second order. I feel that I got the run around in every instance and I will not order again. Hopefully some of the plants I received will actually grow. My interactions with their customer service representatives don't give me much hope for that. If not, I may be back to leave another review.
|On May 5, 2018, carolstropicals Bellaire, TX wrote:
Oh, I now see all the neg comments for this company. Another to strike off my list.
|On Apr 28, 2018, purilisa Richmond, VA wrote:
I ordered 3 rose bushes in the spring of 2018. cost me around 40$. The quality of the plants is very bad- as in very small plant, all three had black spots in the stem, which later died back. It would be incorrect of me to say, you get what you paid for as I paid similar amount and got much better quality plant from other nurseries.
|On Aug 11, 2017, hapihart Perkinston, MS wrote:
Absolutely terrible company. Run by people who really don't have a clue about different types of plants. I ordered succulents, the condition they arrived in was terrible. Twice! When I complained about the first order, I received a 2nd order which was every bit as bad as the first.
|On May 27, 2017, axess2016 Ashuelot, NH wrote:
Posted on May 20, 2017, updated May 27, 2017
On May 20th, 2017, axess2016 changed the rating from positive to neutral and added the following:
May 20, 2017. Changed my rating to Neutral because it seems that either Michigan Bulb are back to their old tricks again or my luck ran out.
I placed a $40 order with them on April 1st and I only got 1 thing sent to me out of my whole order with the rest sitting in a holding pattern. They didn\'t do this to me last year. So, I\'m getting nervous. I contacted them through their chat and I was lied to about my plants being labeled and put in rotation for shipping in the next couple days. That was well 6 days ago and nothing. No order. No email. Nothing at all. So, I\'m starting to get worried about this order.
The one thing I DID receive was a Japanese Wisteria that arrived as a 10 inch long stock with barely a root system connected to it. I soaked it in water for the time it said (an hour or so) before I planted it. I put good compost-mix soil around it and mulched around it after a good watering-in. Keeping my fingers crossed. 2 weeks later, it still looks like a dead stick.
In last year\'s order, I had gotten a free Oak Leaf Hydrangea from them as a special offer for my order. It popped out a couple leaves once. They died and it never came back. It was free. So, I don\'t think I have a claim on it. But, it\'s been well over a year now. So, I wouldn\'t get any replacement even if I mentioned it.
I think I have learned my lesson about these people. I will stick with local nurseries and mail order I can trust: GH Wild, Select Seeds, American Meadows, etc. They deliver decent looking plants at least - and not dead looking sticks claiming they are plants.
If nothing ships by Memorial Day, I will be calling them and canceling the rest of my order for a refund. I am not going to play the game with them that so many others have sadly had to. If they never refund me - or give me the runaround they are famous for. I will consider it a costly lesson. But, it won\'t be a lesson I will forget.
On May 27th, 2017, axess2016 changed the rating from neutral to negative and added the following:
7 days have passed since my last update and I haven't received a single update on my order. I have been waiting nearly 2 months now for this order. The Wisteria TWIG that they sent me has done absolutely nothing. It's just sitting there looking pathetic in it's well-planted and well mulched spot. I found a person in the next town over from me who has a wisteria that is absolutely HUGE! I asked her if I could take some cuttings as I saw it was trying to send branches on top of the pavement across her driveway. She was very friendly and let me take a lot of cuttings. I am attempting to root them after watching many videos on how to do so. We shall see if I am successful. I KNOW now that Wisterias do very well up here. So, there is no excuse for the TWIG that Michigan Bulb sent me not even having so much as a sprout.
On Tuesday (the day after Memorial Day), I will contact them and cancel my order if it hasn't been shipped by that time. I was deliberately LIED TO by whoever I did the chat with and that is NO WAY to treat your paying customers. I'm finally tired of this company. I will stay far away from "GardensAlive" companies in the future. Lesson fully learned now. I'm disgusted.
|On May 17, 2017, BillGreenthumb Dewitt, MI wrote:
I have ordered twice from this firm. The first time I ordered. Of the roses I ordered, three of the five promptly died. Before their passing a second order arrived. The flowers, many of which arrived as root buds and none were advertised as such, arrived. The box was packed terribly. There was inadequate airbag cushion inside and it looked like the contents had been spun around a dryer for a day. There were no specific planting directions for the plants which arrived. Several of the roots were broken and three of the six live plants were near death. Their leaves looked like month old lettuce. Very disappointed. I will not order from them again.
|On May 4, 2017, mpj201 White Plains, NY wrote:
I had a very bad experience ordering Thuja Green Giant Arborvitae trees from Michigan Bulb. They are described in the catalog & online as being 18 to 24" in height. In reality, of the nine trees I ordered, a couple were about 8 or 9", and the rest were between 3 and 5 inches tall. All but the largest two had tiny, poorly developed root systems. Not only were they much smaller than promised, but they arrived completely dried out and brittle. These bareroot trees were only packed in a little straw, which probably allowed them to get even more dried out in shipping, but they were so dry that they were probably dessicated when they shipped out.
|On May 3, 2017, Bigfeet Los Alamos, NM wrote:
Posted on April 14, 2017, updated May 3, 2017
On April 14th, 2017, Bigfeet changed the rating from neutral to negative and added the following:
Update to original comments.
Several of the plants from original order (hardy to my zone) didn\'t make it through the mild winter. From several emails with the company (I wanted responses in writing), they gave me a replacement certificate and assured me that all their plants are 100% guaranteed forever and issued a certificate for replacement or refund. I was also assured that replacement plants would be shipped free, since I already paid shipping.
This is not a process that can be accomplished online. I called Michigan Bulb (customer service does not sound to be in the US?) to complete a replacement order. I used a 50% coupon code, because that is the price I originally paid, and the certificate reflected such. The agent first claimed that my certificate was NOT issued by MB, and later claimed they could not honor free reshipping. After much arguing, he conferred with a manager and finally agreed to FREE replacement. That\'s 30 minutes of my life I\'ll never get back.
Too damn much work and exasperation. In the future, I\'ll happily pay full price elsewhere rather than deal with MB\'s poor quality plants and service.
On May 3rd, 2017, Bigfeet added the following:
Grrrrr! Half of the bareroot replacement plants I received arrived completely desiccated. They literally crumbled when I removed them from packaging. Furthermore, they arrived not only after customer service promised delivery date, but also later than TWO revised (later) delivery dates.
Bad product. Bad customer service. Substitutions with unwanted products. Bad delivery.
I am over 50, and MB ranks among the top three worst businesses I have ever dealt with in my entire adult life.
|On Apr 26, 2017, Vilja Los Lunas, NM wrote:
Ordered two plants (rose of sharon and some ornamental grass) paid $ 25,00. What I received were two sticks about 2" wrapped in plastic.
|On Mar 1, 2017, MichiganReview5 Nyc,
United States wrote:
Received wrong shipment
|On Nov 22, 2016, ncbill West Jefferson, NC wrote:
Posted on June 14, 2015, updated November 22, 2016
On November 22nd, 2016, ncbill changed the rating from positive to negative and added the following:
Many of my plants from previous orders did not survive into the next season.
I placed an order this fall, during their clearance. I called to make sure the order would be filled. The representative I spoke with confirmed availability of everything I ordered. Nearly two weeks later, the order was cancelled without notice or explanation.
|On Nov 18, 2016, LowcarbNY Clifton Park, NY wrote:
2 years in a row they disappointing me.
|On Sep 21, 2016, kestrelhaven Burdett, NY wrote:
1. Constant email harassment with discount offers
|On Jun 20, 2016, Edl2c Edwardsville, IL wrote:
Background: more than a decade ago I ordered about 30-40 ferns from Michigan bulb. When they arrived they looked small and dried out. I called with concern and was brushed off and told they were fine. I planted them exactly as directed, but only three ever came up. I called back and was told to wait until the following spring. I waited. Only the same three came up. I called many times and left messages but never received a return call. I decided never to order from the company again.
|On May 11, 2016, Cearbhaill Russell, KY (Zone 6b) wrote:
Many years ago as a novice gardener I ordered from Michigan Bulb and was disappointed in the size and quality of the plants I received. Upon reading reviews I found that I was not alone. But somehow, every few years or so I find something I must have and Michigan Bulb is the only place I can find it in stock or cheaply enough to buy in quantity. I forget the past, think "How bad can it be?" and order from them again.
|On Apr 22, 2016, daylilly613 Hermitage, PA wrote:
I have been a customer of Michigan Bulb, Dutch Bulb, & spring hill nursery which are all the same company for over 20 years. I moved to a new house & purchased a few plants from them. A few of them arrived dead & they had to replace. They kicked me out of their customer base & won't allow me to buy any more of their products stating that our products don't work for you. They clearly blame their POOR quality plants on their customers. It could NEVER be their fault. Please save your money & buy elsewhere. Do NOT buy from them. They will take your money, blame you for their poor quality work, & then kick you out of the their service. I am also filing a complaint with the BBB & the State Attorney General's Office
|On Apr 21, 2016, Shaken Scottdale, PA wrote:
Posted on October 19, 2015, updated April 21, 2016
On October 19th, 2015, Shaken added the following:
I received my order on 10/16. All told it took about 2 weeks to receive. While the outside of the packaging looked good and intact, the inside left a bit to be desired. There were 7 bags with bare roots in them, one long cardboard tube with a small Clematis in a pot, and a bunch of catalogs for MB and Breck\'s at least. The tube the Clematis was in wasn\'t very supportive and a lot of the soil from the pot was now in the shipping box though the plant was in good shape, maybe a little over watered for the trip. All of the bare roots were in transparent plastic bags with a handful of potting soil. They were all bone dry but looked in good shape. They were just laying in the rather large shipping box, nothing keeping them protected other than a few packing air bags.
Long story short. Though poor shipment tracking on their website, uninformed customer service, and poor packaging the plants/bare roots look good. Time will tell how they do in the ground.
On April 21st, 2016, Shaken changed the rating from neutral to negative and added the following:
Of the 7 plants I ordered, only the Clematis and 1 of 4 Phlox have come up this spring. I contacted their customer service but they didn't have any replacements in stock so I took the refund offered. I guess you get what you pay for.
|On Apr 20, 2016, IrisheaglesOne Mustang, OK wrote:
I ordered my bulbs from Michigan Bulb in early February. From early February to early April, there were 8 ship date changes. Every week they changed it a couple times. When I contacted them the first time, they used the weather excuse, even though my area had excellent weather and it was planting time. Lie
|On Mar 14, 2016, wittyusername Los Angeles, CA (Zone 10a) wrote:
Very long time between ordering and shipping. In fact the time between the two seemed to grow every time I checked my order status. Unfortunately their bulbs didn't grow nearly as much for me. Of course that could also be because it took so long to ship my order I wasn't able to properly start the ranunculus bulbs I ordered, and consequently none of them grew. Out of the couple dozen ranunculus bulbs I ordered, exactly ZERO did anything. The butterfly bushes - which shipped as live plants, albeit tiny ones -, had to be coaxed very carefully into life for several weeks after arriving despite the website claiming their were easy to grow.
|On Mar 13, 2016, imamom04 Brooksville, FL wrote:
I placed order Feb 27. Schedule ship date has changed from March 3 to the 11th now it says the 16th... Chatted w/ customer rep... assured they would be shipped soon as to my areas planting guide.... Ummm, I live in Florida. Everything is now in bloom... Why not give me a realistic date then instead of continually changing the shipping date.... I feel like Im being scammed.. I hope not.
|On Feb 29, 2016, Mymagicslinky Cypress, TX wrote:
The first time I ordered from this company, everything arrived poorly packaged and literally nothing grew. I ordered thru Zulily so I was able to get a credit on my Zulily acct for the cost of the bulbs.
|On May 21, 2015, gvargo Lansdowne, PA wrote:
I just received my first and only order from Michigan Bulb. I wish I had done my homework beforehand but my previous mail order experiences with other companies have been very positive so I thought it was a safe bet. On Mother's Day, (May 10) I placed a small order and paid a $10 shipping fee, which normally means a 2-3 day wait but mine arrived on the tenth business day after I placed my order. I called twice to find out where my order was, and it was obvious I was speaking to an off-shore call center, and was told my order had shipped on May 15th. However, it was still a week before I received it. On their web site, Michigan Bulb claims they are partners with Fed Ex so it seems strange that their orders take so long to ship.
|On May 20, 2015, cleininger2 Bonner Springs, KS wrote:
Seems that MB has changed their guarantee to 30 days. I ordered 2 Japanese maples from them about 2 months ago and one died within 3 weeks, the second took about 6 weeks to die. I wasn't aware that their guarantee had changed so I babied the second tree in hopes that it would live, when I should have emailed them sooner. The first tree that died I had changed my mind about anyway, and didn't even request a replacement. I probably won't be ordering from them again, and if I do I won't wait long to request a replacement. I did order some other things from them and had about a 75% success rate.
|On May 18, 2015, RRRRLY Olathe, KS wrote:
Horrible customer service. Non-English speaking or apparently understanding. It was imperative that the shipment be expedited and it wasn't. When I called to see what the problem was, my phone request for expediting hadn't been entered. Rep seemed to not be able to understand what I wanted, then said it would be expedited, which was interesting, as it had already shipped. Phone contact and customer service are awful!
|On Apr 5, 2015, Jacwo2 Knoxville, TN wrote:
I placed several medium to large orders last spring. After realizing their shipping dates were not accurate, I just started waiting for emails from UPS to really know when my items were coming. I'm in zone 7, and I did get most of my items before I was ready to put them out in mid-April. Items I ordered later in Spring actually arrived pretty quickly. Most of the plants I received needed some TLC before they could go outside--extremely dry, yellow, dead sections, etc. If you aren't willing to baby your plants for a week or 2, don't order. Some were dead or died quickly, and customer service did replace or refund if the plants weren't available to reorder. My issue is now several perennial plants aren't coming back after the winter, and some bulbs I ordered never even came up! When I placed all these orders, the website claimed a "lifetime guarantee," but now they won't honor that saying it's only guaranteed for 30 days. Today I was promised a refund (about $4) for a plant I had ordered in fall, but that was only after arguing and pointing out that I had no way to know if it was alive or not in 30 days bc that was the middle of November. I didn't feel like arguing more over what's probably a total of $25 (because of coupons). She did try to give me store credit, but I told her I didn't want it bc I won't be placing more orders since they went back on the guarantee they gave me when I originally ordered. Their 1st offer (after I argued their denial) was a replacement plant, which I would have liked, but they don't have it anymore-- a common problem with them. Overall, among the items immediately refunded/replaced, and what needs refunded/replaced now, I'd say it's about 1/2 of everything I ordered.
|On Mar 12, 2015, ntn50 GLENHAVEN, CA wrote:
I've read partially other reviews about the company. If I knew what is going to happen to this company, I should not have ordered any plants starting Jan 2015.
|On Jan 25, 2015, perenniallyme Jamaica Plain, MA (Zone 6a) wrote:
This isn't the sort of place that I usually buy from, but I was searching primulas and saw that Michigan Bulb had a 40% off sale on perennials, and additionally the website said $20 off your order (of $40 or more) if you give them your email address. So after sending them my email address, they sent me an email with a place to click for their website. When I did, THE PRICES WERE MUCH HIGHER to get the $20 off, so, in fact it was more like nothing off, or more money than their 40% off sale.
|On Dec 17, 2014, GardeningisLife Tipp City, OH wrote:
Gardeners watch out! Michigan Bulb is in serious financial trouble and will be going bankrupt in the spring of 2015. I just want to warn the rest of you before you place an order and get stuck with nothing like I did. You have been warned, Michigan Bulb is bad news....
|On Oct 10, 2014, dw81 Alamo, CA wrote:
Last year I ordered three different preplanned garden plant sets and every single plant grew. There sales pitch that in the second year the plant would do better than store bought plants was true. So, this year I purchased an additional preplanned set of plant plus many more. I have been greatly disappointed as many of the plants died quickly. The company sent a couple replacements which were either withered and died quickly or died after a week or so. I've sent the company 3 separate emails on the problem and haven't ever received a response. So much for their supposed great service. I will not be buying any plants in the future since they don't stand behind their product.
|On Oct 5, 2014, zone9fox Jacksonville, FL wrote:
Placed an order back in June . I have yet to receive any part of the order. I've received several order updates as to when they would deliver, each pushing the date weeks further in time.