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Comments regarding Michigan Bulb

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407 positives
179 neutrals
648 negatives


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Negative Franquixote
(1 review)
On Jun 1, 2019, Franquixote Newfoundland, NJ wrote:

Immediately charged me but did not tell me there would be a delay.
Then a second delay. Then a third delay- all without communication.

Did not answer emails.

Phone support from overseas with unbearably loud room- I had a hard enough time understanding the agent without hearing what seemed like the NYSE in the background, phone call took 30 minutes AFTER waiting for the agent. They first refused to refund AT ALL, claiming the order was in their system so they couldn't refund it.

***It was NOT BECAUSE a shipping label had been generated***, it was just because "once you place an order you can't cancel"

Huh? Makes no sense. Another 20 minute wait for a "supervisor" who I still insist was the same person trying to disguise her voice. Yes, it's that bad.

After 45 minutes of refusal/inability to help with anything, I said I would call my credit card BECAUSE PAYPAL SIDES WITH THEM REGARDLESS OF THE EVIDENCE PRESENTED. PLEASE NOTE THIS- FOR WHATEVER REASON THIS WAS A CLEAR VIOLATION OF PAYPAL POLICY, YET PAYPAL CLOSED THE CASE. I never had this before- very, very sketchy.

Insult to injury, they tried to Insist on a refund through paper check one I said I would have to go to my CC company then all of a sudden they agreed to refund through Paypal (how I paid them).

Absolute refusal or inability to work out a mutually beneficial solution- for example, partial refund and adjusting shipping.

I would never do business with them again.

I put all of my eggs in one basket and now either am going to have to weed out the area I was plating these in extensively, or wait until next year.

Stay FAR away from this company!

Negative amf94597
(7 reviews)
On May 20, 2019, amf94597 Mebane, NC (Zone 7a) wrote:

Posted on March 17, 2010, updated May 20, 2019
Posted on May 25, 2009, updated March 17, 2010
Like many people, I was slightly nervous about ordering from Michigan Bulb. In the last year, I have now ordered and received my orders three times. Overall, a very positive experience. Their prices are cheap, they have excellent coupons, although, yes, it\'s not as nice as popping over to my local nursery for some new plants. On the other hand, they tend to have a very different selection than my local nursery and-- yep-- they\'re a fraction of the cost.

The bulbs I\'ve received from them have done fabulously, as have the bareroot hostas and Valerian. The packaging is quite good-- the individual plants were shipped in protective cardboard sleeves in small pots with dirt. My only misses with them have been hydrangeas-- and the ones from my third order are doing very, very well, so I must come to the sad conclusion that perhaps the problem with the first lot of hydrangeas lay with the gardener and not the nursery. Potting bareroot/small plants up and then keeping an eye on the leaves has helped me enormously-- the plants get a good start (I have clay soil, which can kill plants super-fast) and I can make sure that I\'ve really got them in the right amount of light before I commit them to the ground.

Lastly, Michigan Bulb has been fabulous about replacements. This last order, two of the plants arrived dead (the other six were healthy and green) and one bulb was mushy (and I knew I was ordering on the very, very end of bulb season-- the ones in our local nursery are mush now). They\'ve sent a very generous set of replacement plants and backordered an entire replacement package of bulbs for me for next year (and only one was bad-- so that\'s certainly very generous of them). Overall, it\'s a very good deal for what you pay and if you need to fill in in your garden. I will be ordering from them again.

On March 17th, 2010, amf94597 added the following:

I placed another order with Michigan Bulb and it arrived two days ago. I ordered 6 double coneflowers, 6 Shasta daisies, 3 delphiniums, 3 cloud meadow rue, 6 pink lavender, and a green wizard rudbeckia. With shipping, it was in the neighborhood of $33. Same study packaging as before: strong cardboard box, live plants in cardboard sleeves with plastic baggies tied over the dirt or plastic sleeves, and bareroot in plastic pouches. Live plants were still moist even though they took a week to arrive and had to sit in the UPS warehouse over the weekend.In fact, Michigan Bulb packed it so well that, when UPS hucked the box at my front door and left it standing on end, the plants survived beautifully.

As expected, plants were small, but all but one looked good (one coneflower had mushy leaves, but the roots looked good). These are very small plants (as I\'ve learned after the first time I ordered mailorder and was shocked), but the appeal of Michigan Bulb is the affordable pricing and the chance to try plants I can\'t find in my local nursery. As I mentioned in my previous review, one of the great things about Michigan Bulb is their lifetime replacement guarantee-- you just send them an email and they replace the plant. I\'ve used that guarantee several times and have typically had much better luck on the second go-round. I\'ll keep returning to them because they offer pleasant customer service and good value for the money.

Even better, last year\'s hostas are now coming back up and sending out some beautiful leaves.
On May 20th, 2019, amf94597 changed the rating from positive to negative and added the following:

I recently decided to give Michigan Bulb another go as I'd moved and had an enormous, empty garden to fill. Unfortunately, I've had a similar experience to a number of other Dave's Gardeners. I placed a small test order on May 8, 2019; all items were in stock and available for shipping. For the next two weeks, I periodically checked on the status of my order. EVERY time, the shipping date moved out 5-7 days. When I checked today, the shipping estimate is now May 27th. This means that it will likely be at least a month after I ordered that I can plant. Not only is this frustrating, but we are now entering some of the hottest weeks of the year in North Carolina and it is not a good time for bulbs to be sitting on a UPS truck all day. In addition, other online vendors that I have used regularly are now running their end-of-season sales... so if I had waited and ordered from them, I could have purchased more bulbs, faster. On the one hand, Michigan Bulb's always-moving shipping estimate is funny--at this point, I'd likely drop dead of shock if my bulbs actually ship... on the other, it's frustrating that I decided to trust my previous experience with them and ordered despite the poor reviews on Dave's Garden. I will not be ordering again.
On May 20, 2019, Michigan Bulb responded with:

"On Mar 17, 2010 12:13 PM, Michigan Bulb responded with:

We appreciate you taking the time to post and we appreciate your feedback. Thank you for sharing your experience with us. We strive for 100% Customer Satisfaction. Happy Gardening!

Negative LongTimeGardens
(1 review)
On May 16, 2019, LongTimeGardens Toledo, OH wrote:

Do yourself a favor and don't patronize this company. I have been gardening for decades and have hundreds of perennials, etc I tend. This company sells bad goods, doesn't grow and customer service number just has someone in India answering the phone and they do nothing, just answer the phone. They want your money but will never leave you alone for the rest of your life. You cannot opt out, calling or emailing gets you nowhere. So now out of money from dead plants and getting spam email all day, every day, all year forever. Nothing like having them remind you constantly of the dead stuff they mailed you and the money you wasted.

Negative nsutherland77
(1 review)
On May 8, 2019, nsutherland77 Midland, WA wrote:

Placed order 4/4, no shipping status received. Called for status and finally received dead plant 4/19. No response to email sent with pictures. Called and was given the option of refund or store credit. Plant no longer available. Reordered a new product 4/26, checked on it 5/8 to find it was cancelled. No notification received. Contacted customer service and was told it was no longer in stock. Requested refund. They would refund the order, but since I used a "store credit" for the previous plant, they refused to refund the amount of the store credit. Now, I have to continue with this ridiculous waste of time just to get my money back. Escalating the call to a supervisor was of no use. These people know how to wear the customer down by repeating the same phrase. They are obviously well versed in dealing with unhappy customers. The other bulbs I received were shriveled up and only one out of 6 even showed signs of life. Total waste of time.

Negative KsMuller
(1 review)
On May 7, 2019, KsMuller Ventura, CA wrote:

Service/Delivery Comments
It took two weeks for Michigan Bulb to even ship the plant I ordered. They sent it by the slowest possible mail. They watered it and wrapped it tightly in plastic so it arrived so rotten that it fell apart in my hands - I couldn't even tell what kind of plant it was. I emailed them and got no reply. I sent a second email and got a copy-and-paste "we could give you a store credit." I wrote back telling them that 1) I did not want another plant four weeks late and 2) the credit they offered was less than than the amount they charged my credit card. They never responded. Terrible product and miserable customer service. Most importantly, their "No risk guarantee" (the reason I took a chance on them) is completely false. DO NOT PURCHASE ANYTHING FROM MICHIGAN BULB!

Negative SWytch
(1 review)
On Apr 30, 2019, SWytch Kittanning, PA wrote:

First, last, and only experience ordering from this company.

Maybe they need a vocabulary lesson?
“In stock” means you have it there, at your site.
“Available to ship” means it can be put in a box and mailed that day or the next.

On 4/18 I placed an order for:
Black Knight Butterfly Bush
Kaleidoscope Butterfly Bush
Congo French Lilac
French Hybrid Lilac Red
Per the confirmation email, everything was shipping on 4/24 except for one item that was shipping on 4/29

Three items are due to ship on 5/1 and the other on 4/29 because it is now on back order (even though it was in stock and available to ship when I placed my order the week before.)

Everything is now shipping on 5/2.

Ordered two Ebb Tide rose bushes since they finally had them "in stock." Per the customer service rep on the phone I could not add them to my previous order because I placed it online and paid via PayPal.

Today's shipping update: first order is shipping on 5/3 -- a day later than yesterday's estimate.

Now not shipping until 5/8.

roses shipping 5/6
the rest shipping 5/9
Canceled my orders. Three to five days to get my money refunded to my PayPal account, even though they took the money out as soon as I submitted the order.

I did try contacting customer service, first through their page on Face Book and a second time with a phone call to someone I'm pretty sure is not in Indiana. They were not able to give me any kind of real explanation as to the delays,although the person who answered me on Face Book (on 4/26) said they were placing a rush on the order, which (vocabulary again?) apparently means "We'll add another day or two to the estimated shipping date every day."

Negative JudyF
(10 reviews)
On May 29, 2018, JudyF Waukegan, IL wrote:

I have ordered from this company for years, with varying results. The latest order I placed with them is probably my last, due to the poor condition of the plants I received. I ordered on the 11th, but the plants did not ship til the 23rd, just in time for the holiday weekend, and the plants obviously sat in the heat til Tuesday the 29th when I finally received them, in all their dried out and yellow glory. I don't expect anything to survive, but regardless, I am done with Michigan Bulb.

Negative seashoregarden
(3 reviews)
On May 29, 2018, seashoregarden Round Pond, ME wrote:

VIRUS WARNING Ordered hostas from Michigan Bulb. Potted them up and gave good care as they leafed out. Two of nine showing HVX. I now have to decide whether to destroy them or the entire order - what a waste!

Negative roncag
(2 reviews)
On May 24, 2018, roncag Gretna, VA wrote:

I placed my order on 3/29/18. I received part of it on 5/21/18. Our area has been warm enough for planting for weeks now, so I was annoyed at the lengthy shipping delay. I still have not received the rest of the order and hope I never will. One of the items I ordered was a Hummingbird Mint. It was completely black and withered. There is no way it got that bad during shipping. I was so angry that any company would send a plant of such poor quality. I sent them a picture and a request for a refund and a cancellation of the rest of my order. They replied that occasionally some things just slip thru the cracks, it can't be helped and said they would refund my money. It wastes my time to wait for plants that arrive dead or near death, plus no shipping is ever refunded of course. I should have read the reviews on here first. I will never order from them again no matter how tempting the plants look online. I also requested to be removed from their mailing list. I don't want any trees wasted on this junk.

Negative littlelamb4011
(2 reviews)
On May 7, 2018, littlelamb4011 Suffern, NY wrote:

I will not order from Michigan Bulb again! I have had two bad experiences with them. My first order I placed in early spring (mid-March in zone 6b), assuming that they would delay shipment until I was able to plant as do the other plant companies that I order from. Well, they did not. They shipped right away, which meant I had plants sitting for 3+ weeks before it was warm enough to put them out. I assumed that they just operated differently and that I would know for next time that they shipped right away. I ended up having to reorder some of the plants that I had ordered before, so when I placed the second order, I assumed that it too would ship immediately as the other one had done. I waited nearly three weeks before I received my order. Then when I got it one item was missing. It had apparently been left out by accident. I called and was told that it was out of stock and that they would give me a refund. Fine. But, then I received a promotional email for an item that was exactly what I had ordered but in a different color. I called back to see if I could get that one substituted instead. I was told that in actuality, the item that I had originally ordered was actually in stock and the one that I was calling about (that I had received the info on in the email) was not in stock. What!?! The previous representative told me it was out of stock. Why would she do that? So, I ask if I could have it shipped to me then since it was actually in stock. They told me no, that they weren't reshipping any items as it was after April 30. The date of this phone call was May 7. So, because they delayed shipping my order for nearly 3 weeks I can't get an item that they made a mistake on and left out. Does that make sense? I could go online and reorder it as a new order and they would send it to me, but they can't do me the courtesy of reshipping an item that they left out. In addition, the representatives that I spoke with and emailed during the three weeks when I was trying to figure out where my order was, were extremely unhelpful and none of them really gave me any information except to say that my order was in process and that they would send my order over to "the department." What does that even mean? None of them would give me an update or tell me why it was taking so long or any explanation for why one order would ship three weeks before I could plant anything or why I was waiting for three weeks to receive the second order. I feel that I got the run around in every instance and I will not order again. Hopefully some of the plants I received will actually grow. My interactions with their customer service representatives don't give me much hope for that. If not, I may be back to leave another review.

Negative carolstropicals
(7 reviews)
On May 5, 2018, carolstropicals Bellaire, TX wrote:

Oh, I now see all the neg comments for this company. Another to strike off my list.
Ordered around April 2, now it is 93 degrees outside. Have not received anything.
Yesterday I canceled 1 item. Today after finding out the temp on Monday, I called to cancel the entire order. They wouldn't let me - yesterday Ok to cancel and today No. What ?? Sounds like management got involved.
I told the girl not to mail or I would just mail back and have the fee taken off my credit card. What a mess !!
Not again.

Negative purilisa
(2 reviews)
On Apr 28, 2018, purilisa Richmond, VA wrote:

I ordered 3 rose bushes in the spring of 2018. cost me around 40$. The quality of the plants is very bad- as in very small plant, all three had black spots in the stem, which later died back. It would be incorrect of me to say, you get what you paid for as I paid similar amount and got much better quality plant from other nurseries.

So, the plant is now down to 2-3 inches with 3-4 leaves on it and I have been babying it. I have ordered roses online before and have over 40 rose plants. I won't be purchasing from Michigan bulb again.

On the plus side, the packaging was very nice. Although the plant the is down to the stub, it is still alive.

Negative hapihart
(1 review)
On Aug 11, 2017, hapihart Perkinston, MS wrote:

Absolutely terrible company. Run by people who really don't have a clue about different types of plants. I ordered succulents, the condition they arrived in was terrible. Twice! When I complained about the first order, I received a 2nd order which was every bit as bad as the first.
My main complaints with Michigan Bulb is
1. Poor packaging. The poor little plants were strangled in plastic and all dumped in a big box so they could bounce around throughout their trip.
2. The people who work there obviously don't have a clue on how to handle succulents. A lot of the plants were so wet it would have been unlikely they would have survived even if they had been well packaged.
3. A lot of their plants, in fact most of them, were not what was described on the website. Much small, skinnier, not healthy. Just not anything I would have ordered had I had a clue as to what I was getting.
I did get a replacement certificate, but I've been reluctant to use it. It can't be used online so it means I have to call to order. And with some of the other experiences I have read here, I'm not sure I'll bother.

Negative axess2016
(3 reviews)
On May 27, 2017, axess2016 Ashuelot, NH wrote:

Posted on May 20, 2017, updated May 27, 2017
Posted on April 1, 2016, updated May 20, 2017
The ONLY problem I have with Michigan Bulb is the same problem I have with Spring Hill Nursery and Breck\\\'s. They ship too early for my zone (5). I think that problem lies with their owner (distributor?) Gardens Alive. So, I don\\\'t hold those 3 companies responsible for that.

I ordered around $200+ worth of plants and bulbs from all 3 this year. I had a really good experience last year with Spring Hill sending me my order packed really well and in great condition. So, I figured I would give Michigan Bulb and Breck\\\'s a shot. The orders arrived packed well and growing. I have 2 4-tier mini greenhouses in my house that I recently bought for growing seedlings. Looks like they will get a lot of use while I baby-sit these plants for 3-4 weeks until it is safe to plant them outside.

I got shorted 1 Yarrow in my Michigan Bulb order. I called customer service and was treated very well. I talked to a very nice C/S Rep and she is sending me 3 Yarrow plants to replace the one they didn\\\'t ship! So, they may have had issues in the past - according to a lot of these reviews. But, it seems like they fixed the issues or I have been very lucky!

On May 20th, 2017, axess2016 changed the rating from positive to neutral and added the following:

May 20, 2017. Changed my rating to Neutral because it seems that either Michigan Bulb are back to their old tricks again or my luck ran out.

I placed a $40 order with them on April 1st and I only got 1 thing sent to me out of my whole order with the rest sitting in a holding pattern. They didn\'t do this to me last year. So, I\'m getting nervous. I contacted them through their chat and I was lied to about my plants being labeled and put in rotation for shipping in the next couple days. That was well 6 days ago and nothing. No order. No email. Nothing at all. So, I\'m starting to get worried about this order.

The one thing I DID receive was a Japanese Wisteria that arrived as a 10 inch long stock with barely a root system connected to it. I soaked it in water for the time it said (an hour or so) before I planted it. I put good compost-mix soil around it and mulched around it after a good watering-in. Keeping my fingers crossed. 2 weeks later, it still looks like a dead stick.

In last year\'s order, I had gotten a free Oak Leaf Hydrangea from them as a special offer for my order. It popped out a couple leaves once. They died and it never came back. It was free. So, I don\'t think I have a claim on it. But, it\'s been well over a year now. So, I wouldn\'t get any replacement even if I mentioned it.

I think I have learned my lesson about these people. I will stick with local nurseries and mail order I can trust: GH Wild, Select Seeds, American Meadows, etc. They deliver decent looking plants at least - and not dead looking sticks claiming they are plants.

If nothing ships by Memorial Day, I will be calling them and canceling the rest of my order for a refund. I am not going to play the game with them that so many others have sadly had to. If they never refund me - or give me the runaround they are famous for. I will consider it a costly lesson. But, it won\'t be a lesson I will forget.
On May 27th, 2017, axess2016 changed the rating from neutral to negative and added the following:

7 days have passed since my last update and I haven't received a single update on my order. I have been waiting nearly 2 months now for this order. The Wisteria TWIG that they sent me has done absolutely nothing. It's just sitting there looking pathetic in it's well-planted and well mulched spot. I found a person in the next town over from me who has a wisteria that is absolutely HUGE! I asked her if I could take some cuttings as I saw it was trying to send branches on top of the pavement across her driveway. She was very friendly and let me take a lot of cuttings. I am attempting to root them after watching many videos on how to do so. We shall see if I am successful. I KNOW now that Wisterias do very well up here. So, there is no excuse for the TWIG that Michigan Bulb sent me not even having so much as a sprout.

On Tuesday (the day after Memorial Day), I will contact them and cancel my order if it hasn't been shipped by that time. I was deliberately LIED TO by whoever I did the chat with and that is NO WAY to treat your paying customers. I'm finally tired of this company. I will stay far away from "GardensAlive" companies in the future. Lesson fully learned now. I'm disgusted.
Negative BillGreenthumb
(1 review)
On May 17, 2017, BillGreenthumb Dewitt, MI wrote:

I have ordered twice from this firm. The first time I ordered. Of the roses I ordered, three of the five promptly died. Before their passing a second order arrived. The flowers, many of which arrived as root buds and none were advertised as such, arrived. The box was packed terribly. There was inadequate airbag cushion inside and it looked like the contents had been spun around a dryer for a day. There were no specific planting directions for the plants which arrived. Several of the roots were broken and three of the six live plants were near death. Their leaves looked like month old lettuce. Very disappointed. I will not order from them again.

Negative mpj201
(2 reviews)
On May 4, 2017, mpj201 White Plains, NY wrote:

I had a very bad experience ordering Thuja Green Giant Arborvitae trees from Michigan Bulb. They are described in the catalog & online as being 18 to 24" in height. In reality, of the nine trees I ordered, a couple were about 8 or 9", and the rest were between 3 and 5 inches tall. All but the largest two had tiny, poorly developed root systems. Not only were they much smaller than promised, but they arrived completely dried out and brittle. These bareroot trees were only packed in a little straw, which probably allowed them to get even more dried out in shipping, but they were so dry that they were probably dessicated when they shipped out.

On top of all the problems with the trees, Michigan Bulb did not post my review describing the problems above. At the time of me writing this post, the trees have a 4 & 1/2 star rating, with reviews from 2013 describing sizeable, potted trees, which is very misleading because that is not what they are selling in 2017 at all. I was extremely disappointed with the dishonesty and carelessness of the company, and I would never purchase from them again.

Negative Bigfeet
(4 reviews)
On May 3, 2017, Bigfeet Los Alamos, NM wrote:

Posted on April 14, 2017, updated May 3, 2017
Posted on November 9, 2016, updated April 14, 2017
I ordered from Michigan Bulb only because I had a half price coupon code, and they had some perennials I needed that weren\\\'t available locally.
I placed an order late August. I amended the order about a week later, and customer service was very helpful.
Estimated shipping date was pushed back three times. When the first (partial) shipment went out, it took ten days to arrive. I\\\'ve had stuff sent to me from overseas that took less than ten days.
The packaging wa ridiculous... each potted plant was shrink wrapped, boxed, and re-shrink wrapped. A few of the plants were slimy and disintegrating, but the roots seemed okay.
The rest of my order arrived in November, and was not what I ordered. Seems they didn\\\'t actually have what I ordered 10 weeks earlier in stock anymore, and thought it was okay to substitute without notifying or refunding me.

On April 14th, 2017, Bigfeet changed the rating from neutral to negative and added the following:

Update to original comments.

Several of the plants from original order (hardy to my zone) didn\'t make it through the mild winter. From several emails with the company (I wanted responses in writing), they gave me a replacement certificate and assured me that all their plants are 100% guaranteed forever and issued a certificate for replacement or refund. I was also assured that replacement plants would be shipped free, since I already paid shipping.

This is not a process that can be accomplished online. I called Michigan Bulb (customer service does not sound to be in the US?) to complete a replacement order. I used a 50% coupon code, because that is the price I originally paid, and the certificate reflected such. The agent first claimed that my certificate was NOT issued by MB, and later claimed they could not honor free reshipping. After much arguing, he conferred with a manager and finally agreed to FREE replacement. That\'s 30 minutes of my life I\'ll never get back.

Too damn much work and exasperation. In the future, I\'ll happily pay full price elsewhere rather than deal with MB\'s poor quality plants and service.
On May 3rd, 2017, Bigfeet added the following:

Grrrrr! Half of the bareroot replacement plants I received arrived completely desiccated. They literally crumbled when I removed them from packaging. Furthermore, they arrived not only after customer service promised delivery date, but also later than TWO revised (later) delivery dates.

Bad product. Bad customer service. Substitutions with unwanted products. Bad delivery.

I am over 50, and MB ranks among the top three worst businesses I have ever dealt with in my entire adult life.
Negative Vilja
(1 review)
On Apr 26, 2017, Vilja Los Lunas, NM wrote:

Ordered two plants (rose of sharon and some ornamental grass) paid $ 25,00. What I received were two sticks about 2" wrapped in plastic.
I guess you get what you pay for. Ordered from many mail order companies before, this one is the worst.
NEVER..... EVER again ! !

Negative MichiganReview5
(1 review)
On Mar 1, 2017, MichiganReview5 Nyc,
United States wrote:

Received wrong shipment
Website tracking info link did not work
Waiting on correct items to ship

Negative ncbill
(11 reviews)
On Nov 22, 2016, ncbill West Jefferson, NC wrote:

Posted on June 14, 2015, updated November 22, 2016
My overall rating for Michigan Bulb is a qualified positive.

I am always apprehensive about doing business with Gardens Alive! affiliates. Service and product from all the companies clustered under that \"umbrella\" seems hit-and-miss.

I had a lot of planting to do this year, and I grudgingly decided to order from Michigan Bulb again, despite writing them off a couple years ago when I had a hassle trying (ultimately unsuccessfully) to get a replacement or credit for a shipment of rotten, mushy lily bulbs). Some of the prices this season were tempting, and they had lots of plants I wanted to add to my gardens.

I placed an order May 1. Shipping was respectably quick--received the order on May 11. The plants and bulbs were generally respectable/acceptable enough that I ordered a few more times. Packing, as I experienced in the past, is just OK. All of the packages we received could have been packed better. One or two more \"air bubbles\" in each box would have held the plants more securely and kept things from shifting/shaking/sliding around inside their boxes.

Product has been hit-and-miss. Some of the plants (Hosta) were nice and healthy. Some of the more tender ones (violets, primroses, sedum, hollyhocks, etc) didn\'t arrive in great condition--some were partially rotten and some were completely rotten. In general, vines, trees and shrubs arrived very, very dry (and tiny) and I am not sure those will survive. A sedum collection was very skimpy...5 tiny sprigs, although it does appear that all will live. Bare-root items all seemed healthy with no problems. Lily bulbs were consistently nice size and healthy. A couple of the primroses we ordered have actually bloomed, but did not bloom true to the promised colors...they are the common colors I can buy anywhere for less money. Rose bushes drop-shipped from a grower in California arrived quickly, were very healthy and were a great value.

I have nursed some of the plants back to health, and the ones that were beyond saving, have been, or are being replaced or credited, so far with no hassle.

Overall, I am pleased. Some of the plants/bulbs I received are nicer and healthier than expected. The plants and bulbs in general have been healthy and the customer service has been fine. Three of five orders remain incomplete--still awaiting shipment for items ordered over a month ago, but order updates have been timely.

Again, you do get what you pay for. I shopped around and believe I got some really good deals from Michigan Bulb this year. I will shop with them again.

On November 22nd, 2016, ncbill changed the rating from positive to negative and added the following:

Many of my plants from previous orders did not survive into the next season.

I placed an order this fall, during their clearance. I called to make sure the order would be filled. The representative I spoke with confirmed availability of everything I ordered. Nearly two weeks later, the order was cancelled without notice or explanation.
Negative LowcarbNY
(1 review)
On Nov 18, 2016, LowcarbNY Clifton Park, NY wrote:

2 years in a row they disappointing me.

They don't ship on time.
They don't ship the full order
They string me along for months and then cancel the order.

This year I ordered 8/29
Was supposed to ship mid September.
Finally got a partial shipment 11/16
11/18 they canceled the balance of my order, didn't even send me an e-mail to say that they were canceling the order. I had to find that on their web site.

If they were honest with me I could have gotten the canceled items from another source. Now it is too late in the season. Another planting season lost.

Negative kestrelhaven
(1 review)
On Sep 21, 2016, kestrelhaven Burdett, NY wrote:

1. Constant email harassment with discount offers
2. We planned on first shipping date told us and it has been put off three times thus far.
3. This source more expensive than others who specialize in quality organic plants
4. We reserve judgement on product until we finally get and grow them.
5. Absolutely the worse seed/plant site we've been to and we have used many over 30 years of planting in an organic, sanctuary as well as our own garden needs.

Negative Edl2c
(1 review)
On Jun 20, 2016, Edl2c Edwardsville, IL wrote:

Background: more than a decade ago I ordered about 30-40 ferns from Michigan bulb. When they arrived they looked small and dried out. I called with concern and was brushed off and told they were fine. I planted them exactly as directed, but only three ever came up. I called back and was told to wait until the following spring. I waited. Only the same three came up. I called many times and left messages but never received a return call. I decided never to order from the company again.

Present (2016): In spring 2015 I decided to give the company another chance. I ordered a mix of things from them including 4 azaleas, a hosta, a fern, freesia bulbs, coneflowers, a blue daisy, bleeding heart, blazing star, evening primrose, etc. The "azaleas" were laughably tiny (I could, and should, have bought two healthy full-grown versions locally for the same price as the four twigs). I was surprised and disappointed, and my husband was none too happy, but we planted everything carefully as directed. Out of this entire order, after more than a year, we have 4 teeny tiny fragile twigs (6" tall with one stalk and two leaves) that call themselves azaleas, and an anemic hint of a hosta. The blue fringe daisy was first delayed, then supposedly shipped, then out of stock -- and never refunded. My calls were not returned. NOTHING else from this company ever sprouted. NOTHING. Every single thing I bought from our local garden stores and our big box stores grew (even clearance items in poor condition). The only thing that has grown from this company is email: 306 since my order a year ago. BUYER BEWARE.

Negative Cearbhaill
(17 reviews)
On May 11, 2016, Cearbhaill Russell, KY (Zone 6b) wrote:

Many years ago as a novice gardener I ordered from Michigan Bulb and was disappointed in the size and quality of the plants I received. Upon reading reviews I found that I was not alone. But somehow, every few years or so I find something I must have and Michigan Bulb is the only place I can find it in stock or cheaply enough to buy in quantity. I forget the past, think "How bad can it be?" and order from them again.
Sadly, I did it again this year.

A big gripe is that they take forever to ship- an order placed the first week of April only just arrived May 10. The order was split into so many shipments- this in combination with the amount of spam they email you is annoying. You have to check every single one of the emails for shipping info, but it seems to never come.

God forbid you do try to use an offer from an email- it raises the purchase price of the plants! I had a full shopping cart, applied a discount code, and the total price actually went up. I had to disable cookies, clear my cache, and sneak up the the website sideways from my browser history to get back to the lower prices I had found initially.

And then the plants.
My Astilbe looked like flotsam that I find in the bottom of my compost pile. As I unpacked my tiny sad little wads of dried up roots I was mentally composing my review thinking of phrases like "retarded monkeys could grow, pack, and ship better looking plants." But then I realized that such phrasing, besides being politically incorrect, was an insult to retarded monkeys everywhere.

Things are just so tiny and sad looking. Poorly grown, rootbound, hanging onto life by a thread type plants. My Josee lilac was mere stubs- clearly they snipped off all of MY foliage to root for other unsuspecting fools. And my creeping phlox! Oh my God- these "plants" were mere snippets of of a bit of yellowed foliage. I toss better looking things in the compost pile when cleaning out beds. Simply horrible shape.

I must say, however, that I haven't lost anything that I purchased from them this year BUT I feel as if that speaks more to my abilities at rescuing plants that it does to anything done on their end.
I order many, many plants each year from many, many vendors and Michigan Bulb is repeatedly the worst of the lot.
Why do I keep doing this?

I really think I have learned my lesson this year.
If you enjoy the challenge of resuscitating plants that need life support, go for it. You'll get your money's worth in that regard. But if you want to receive healthy, vibrant, saleable sized plants do yourself a favor and avoid this family of vendors as everything you receive will be tiny and of very poor quality. Things will take at least one full season to recover and grow enough to look decent.

The one small silver lining in my having now finally received the last of my items is that now I can consign Michigan Bulb to the spam folder once and for all and never have to see another one of their misleading and innumerable emails ever again.
They market solely to novice, unsuspecting gardeners, and those like me who are thick headed and never seem to learn.

Don't be like me.

Negative daylilly613
(1 review)
On Apr 22, 2016, daylilly613 Hermitage, PA wrote:

I have been a customer of Michigan Bulb, Dutch Bulb, & spring hill nursery which are all the same company for over 20 years. I moved to a new house & purchased a few plants from them. A few of them arrived dead & they had to replace. They kicked me out of their customer base & won't allow me to buy any more of their products stating that our products don't work for you. They clearly blame their POOR quality plants on their customers. It could NEVER be their fault. Please save your money & buy elsewhere. Do NOT buy from them. They will take your money, blame you for their poor quality work, & then kick you out of the their service. I am also filing a complaint with the BBB & the State Attorney General's Office

Negative Shaken
(6 reviews)
On Apr 21, 2016, Shaken Scottdale, PA wrote:

Posted on October 19, 2015, updated April 21, 2016
Posted on October 15, 2015, updated October 19, 2015
Hopefully I\\\'m not putting the cart before the horse as I haven\\\'t received my order yet but I thought the process up to now deserved a review. I actually came across this site by searching for reviews for Michigan Bulb.

I placed 4 orders from 4 different online nurseries, Michigan Bulb being the first, on the same day a couple weeks back. This was the first time I have ordered plants online. I received 2 of the 4 within 3-5 days of ordering. The third and largest order took a bit longer but it was much larger than the others and it arrived when I expected it to. The only one I\\\'m waiting on is the Michigan Bulb order.

I placed a small order with them a couple weeks ago. They had a sale going on, which from going back to the site frequently to check on my order seems to happen a lot, so the price was right. Unlike the other sites I ordered from, none of the plants I got had much of a description or any planting suggestions. Thinking back, Im not sure if Im getting actual plants or bare roots.

A few days had passed since I placed the order and I had either received or was about to receive 2 of the orders so I got onto Michigan\\\'s site to check the status which listed my order as not shipped and a delivery estimate of 10/13 to another date I forget. I checked the site again on the 13th, the first potential day of delivery, and found it still read not shipped and the delivery estimate was gone. I emailed the service department that was listed in my order confirmation but hadn\\\'t received a response 6 hours + later so I called customer service and quickly got a representative. He assured me that my order was slated to be shipped that day. About an hour after speaking with him I got an email from another rep telling me my order would ship in 3 to 5 business days and to expect another 5 to 7 for delivery. I responded telling them what the rep I spoke with had told me and about an hour after that, 10 p.m., I got a shipping confirmation. Checking the tracking on the FedEx website showed the order had shipped over 12 hours prior. Not sure how that info wasn\\\'t available to the reps I dealt with.

I should have my plants today or tomorrow and I\\\'ll update then.

On October 19th, 2015, Shaken added the following:

I received my order on 10/16. All told it took about 2 weeks to receive. While the outside of the packaging looked good and intact, the inside left a bit to be desired. There were 7 bags with bare roots in them, one long cardboard tube with a small Clematis in a pot, and a bunch of catalogs for MB and Breck\'s at least. The tube the Clematis was in wasn\'t very supportive and a lot of the soil from the pot was now in the shipping box though the plant was in good shape, maybe a little over watered for the trip. All of the bare roots were in transparent plastic bags with a handful of potting soil. They were all bone dry but looked in good shape. They were just laying in the rather large shipping box, nothing keeping them protected other than a few packing air bags.

Long story short. Though poor shipment tracking on their website, uninformed customer service, and poor packaging the plants/bare roots look good. Time will tell how they do in the ground.
On April 21st, 2016, Shaken changed the rating from neutral to negative and added the following:

Of the 7 plants I ordered, only the Clematis and 1 of 4 Phlox have come up this spring. I contacted their customer service but they didn't have any replacements in stock so I took the refund offered. I guess you get what you pay for.
Negative IrisheaglesOne
(2 reviews)
On Apr 20, 2016, IrisheaglesOne Mustang, OK wrote:

I ordered my bulbs from Michigan Bulb in early February. From early February to early April, there were 8 ship date changes. Every week they changed it a couple times. When I contacted them the first time, they used the weather excuse, even though my area had excellent weather and it was planting time. Lie

When I contacted them the second time, I got promises of the bulbs being rushed and shipped that day. Lie.

So I opened a Paypal dispute as I had paid with my Paypal debit card and got a customer service rep that promised a refund when the item shipped AND that the refund would come in the guise of a check in 3-4 weeks. 3-4 WEEKS???? A CHECK???? I paid you with a card and you can refund the money to that card just as anyone else does. You did not wait for 3-4 weeks for payment and neither should I!

So I have escalated the claim so that Paypal can deal with it. This company is horrible! I ordered bulbs from Holland and got them with free shipping, affordable price and already have them! I even got my bulbs from other companies in good time.

This company is horrid. The customer service is bad and the "no hassle" return is even worse! I will never buy from them and will let others know what I had to go through.

Negative wittyusername
(3 reviews)
On Mar 14, 2016, wittyusername Los Angeles, CA (Zone 10a) wrote:

Very long time between ordering and shipping. In fact the time between the two seemed to grow every time I checked my order status. Unfortunately their bulbs didn't grow nearly as much for me. Of course that could also be because it took so long to ship my order I wasn't able to properly start the ranunculus bulbs I ordered, and consequently none of them grew. Out of the couple dozen ranunculus bulbs I ordered, exactly ZERO did anything. The butterfly bushes - which shipped as live plants, albeit tiny ones -, had to be coaxed very carefully into life for several weeks after arriving despite the website claiming their were easy to grow.

Negative imamom04
(1 review)
On Mar 13, 2016, imamom04 Brooksville, FL wrote:

I placed order Feb 27. Schedule ship date has changed from March 3 to the 11th now it says the 16th... Chatted w/ customer rep... assured they would be shipped soon as to my areas planting guide.... Ummm, I live in Florida. Everything is now in bloom... Why not give me a realistic date then instead of continually changing the shipping date.... I feel like Im being scammed.. I hope not.

Negative Mymagicslinky
(1 review)
On Feb 29, 2016, Mymagicslinky Cypress, TX wrote:

The first time I ordered from this company, everything arrived poorly packaged and literally nothing grew. I ordered thru Zulily so I was able to get a credit on my Zulily acct for the cost of the bulbs.

I recently received a catalog that stated half off everything. So I placed a 60$ order on 2/21. The confirmation email stated everything except one would be delivered by today. Well, I never got any kind of shipping confirmation email or anything at all indicating a delay.

When I called them, the guy said that everything would be delivered by mid-March. Certainly not what I signed up for. It's not like it's still cold outside, I'm in SE Texas!

Regardless of everything else, when I called both men who I spoke to, one stating he was a manager, had such a hard accent I struggled to understand him. They were definitely in some sort of call center, not in the USA. If I have a problem with an item I spend money on I want to be able to have a conversation with someone where both parties can understand one another. I will never be ordering from here again.

Negative gvargo
(4 reviews)
On May 21, 2015, gvargo Lansdowne, PA wrote:

I just received my first and only order from Michigan Bulb. I wish I had done my homework beforehand but my previous mail order experiences with other companies have been very positive so I thought it was a safe bet. On Mother's Day, (May 10) I placed a small order and paid a $10 shipping fee, which normally means a 2-3 day wait but mine arrived on the tenth business day after I placed my order. I called twice to find out where my order was, and it was obvious I was speaking to an off-shore call center, and was told my order had shipped on May 15th. However, it was still a week before I received it. On their web site, Michigan Bulb claims they are partners with Fed Ex so it seems strange that their orders take so long to ship.

One item I ordered was a mixed sedum "carpet" for $10, which was a 50% discount off the normal price. The carpet was actually five individually shrink wrapped single sprigs of common sedum, one of which was only about 1 inch long. I ordered two supposedly potted creeping blue sedums and these also were just one single sprig each, one mostly dead. I ordered two bi-color hens-and-chicks, each hen is not quite as big as a half dollar and quite dried out by the time I received it. Luckily my order was a small one but it was still a total waste of my hard-earned money. Caveat emptor.

Negative cleininger2
(4 reviews)
On May 20, 2015, cleininger2 Bonner Springs, KS wrote:

Seems that MB has changed their guarantee to 30 days. I ordered 2 Japanese maples from them about 2 months ago and one died within 3 weeks, the second took about 6 weeks to die. I wasn't aware that their guarantee had changed so I babied the second tree in hopes that it would live, when I should have emailed them sooner. The first tree that died I had changed my mind about anyway, and didn't even request a replacement. I probably won't be ordering from them again, and if I do I won't wait long to request a replacement. I did order some other things from them and had about a 75% success rate.

Negative RRRRLY
(1 review)
On May 18, 2015, RRRRLY Olathe, KS wrote:

Horrible customer service. Non-English speaking or apparently understanding. It was imperative that the shipment be expedited and it wasn't. When I called to see what the problem was, my phone request for expediting hadn't been entered. Rep seemed to not be able to understand what I wanted, then said it would be expedited, which was interesting, as it had already shipped. Phone contact and customer service are awful!

Negative Jacwo2
(2 reviews)
On Apr 5, 2015, Jacwo2 Knoxville, TN wrote:

I placed several medium to large orders last spring. After realizing their shipping dates were not accurate, I just started waiting for emails from UPS to really know when my items were coming. I'm in zone 7, and I did get most of my items before I was ready to put them out in mid-April. Items I ordered later in Spring actually arrived pretty quickly. Most of the plants I received needed some TLC before they could go outside--extremely dry, yellow, dead sections, etc. If you aren't willing to baby your plants for a week or 2, don't order. Some were dead or died quickly, and customer service did replace or refund if the plants weren't available to reorder. My issue is now several perennial plants aren't coming back after the winter, and some bulbs I ordered never even came up! When I placed all these orders, the website claimed a "lifetime guarantee," but now they won't honor that saying it's only guaranteed for 30 days. Today I was promised a refund (about $4) for a plant I had ordered in fall, but that was only after arguing and pointing out that I had no way to know if it was alive or not in 30 days bc that was the middle of November. I didn't feel like arguing more over what's probably a total of $25 (because of coupons). She did try to give me store credit, but I told her I didn't want it bc I won't be placing more orders since they went back on the guarantee they gave me when I originally ordered. Their 1st offer (after I argued their denial) was a replacement plant, which I would have liked, but they don't have it anymore-- a common problem with them. Overall, among the items immediately refunded/replaced, and what needs refunded/replaced now, I'd say it's about 1/2 of everything I ordered.

Negative ntn50
(1 review)
On Mar 12, 2015, ntn50 GLENHAVEN, CA wrote:

I've read partially other reviews about the company. If I knew what is going to happen to this company, I should not have ordered any plants starting Jan 2015.

I purchased some plants from them before this year, they did a great job on sending plants on promising shipping dates. My recent order was 7 rose bushes from them in mid Jan. 2015. They had special of 50% off for each rose bush. I thought that was a good deal.

After paying for the merchandise, they gave me the shipping dates, which was 1 1/2 months away, between 2/26-3/05/15. I didn't mind to wait that long for the rose bushes. And then, 5 days before 2/26, they sent me another "Update Order Status." Guess what!? The shipping dates changed again to 3/23-4/12/15. And another one came recently, the dates changed to 4/12-4/16/15. ...What the heck!!!

I contacted the customer service (twice) to cancel the order. I couldn't wait that long for an order to arrive....3 months of waiting for something usually shipped within 2-3 weeks for any order. I even sent them a regular mail to cancel the order. As of today, I have not heard from them; of course, I just sent them another Email to remind them that I would contact the 3rd party if they don't solve the (Fraud?) issue.

Never so dissappointed in my life - ordering some beautiful plants and have to wait for constantly change on the shipping dates...while local markets already start to sell such products.

Negative perenniallyme
(16 reviews)
On Jan 25, 2015, perenniallyme Jamaica Plain, MA (Zone 6a) wrote:

This isn't the sort of place that I usually buy from, but I was searching primulas and saw that Michigan Bulb had a 40% off sale on perennials, and additionally the website said $20 off your order (of $40 or more) if you give them your email address. So after sending them my email address, they sent me an email with a place to click for their website. When I did, THE PRICES WERE MUCH HIGHER to get the $20 off, so, in fact it was more like nothing off, or more money than their 40% off sale.

After speaking with a rep and getting a code to use, I tried ordering on the 40% off website, but it wouldn't accept the code I'd been given and the website locked up, so I called again to try to try to place my order on the phone, and was told that I can't combine offers. THE WEBSITE SAID NOTHING ABOUT THE OFFER NOT BEING VALID WITH THE PRICES LISTED! I then asked to talk to a supervisor who told me the same thing.
As far as I'm concerned, they're making fraudulent offers and this is a very scumbag company! (Not to mention that I had to search to find the real names of the plants that they had renamed with bogus names and have wasted a few hours of my day on this whole thing.)

Sooo... I just wanted to warn everyone and ask that you boycott Michigan Bulb.

Read more: [[email protected]]

Negative GardeningisLife
(3 reviews)
On Dec 17, 2014, GardeningisLife Tipp City, OH wrote:

Gardeners watch out! Michigan Bulb is in serious financial trouble and will be going bankrupt in the spring of 2015. I just want to warn the rest of you before you place an order and get stuck with nothing like I did. You have been warned, Michigan Bulb is bad news....

Negative dw81
(2 reviews)
On Oct 10, 2014, dw81 Alamo, CA wrote:

Last year I ordered three different preplanned garden plant sets and every single plant grew. There sales pitch that in the second year the plant would do better than store bought plants was true. So, this year I purchased an additional preplanned set of plant plus many more. I have been greatly disappointed as many of the plants died quickly. The company sent a couple replacements which were either withered and died quickly or died after a week or so. I've sent the company 3 separate emails on the problem and haven't ever received a response. So much for their supposed great service. I will not be buying any plants in the future since they don't stand behind their product.

Negative zone9fox
(1 review)
On Oct 5, 2014, zone9fox Jacksonville, FL wrote:

Placed an order back in June . I have yet to receive any part of the order. I've received several order updates as to when they would deliver, each pushing the date weeks further in time.
(current date Oct. 5)
The company information provided states " Scarlet Tanager LLC, d/b/a Michigan Bulb Company. 230 Mary Avenue Lawrenceburg IN 47025 "

Looking on Google maps,street view, shows an old house on the corner , granted their address numbers don't always pan out but half a block down the street is a office building with that address with a tenant called Gardens Alive Call Center. Greendale is the actual city not Lawrenceburg. I can't help but think there's a connection between Michigan Bulb and the call center. Kind of shady if you ask me.

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