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Comments regarding Audubon Workshop

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  Feedback History and Summary  
25 positives
7 neutrals
13 negatives

Comments:

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RatingAuthorContent
Neutral edc
(1 review)
On Jan 21, 2005, edc Franklin, TN (Zone 6b) wrote:

I used a free $25 coupon. My order was overbilled on my credit card by $13 even though when I made the order on the internet the amount showing to be billed was correct. i called them to explain and they reversed the entire charge so I got the order for free. I received my shipment very quickly and everything was in good condition.

Negative MissFlora
(1 review)
On Apr 22, 2004, MissFlora wrote:

I ordered 27 plants from Gardens Alive DBA Audubon Workshop, in early March. When my order arrived some plants looked healthy and strong, others hadn't been packaged properly; were dried out and sickly looking. I planted all of them in hopes the sickly ones would perk up, but it was too late. They were dead the next day. I emailed Audubon Workshop to tell them the problem and to request replacements for the 9 plants that didn't make it, but received no response. Since then I have sent three more emails and, in case there was an internet problem, a fax, as well. They haven't responded. At all. Since then 3 more plants that looked like they were going to turn around, have died too. I'm a lifelong gardener. These plants were in good soil, with appropriate light and water, surrounded by other thriving plants. I'm very disappointed that Garden's Alive DBA as Audubon Workshop would be so responsive while taking my money and so non-responsive when called upon to make good on their consumer satisfaction pledge!

Positive sailor
(2 reviews)
On Mar 4, 2004, sailor Tacoma, WA wrote:

I received a catalog with a coupon for $20 worth of free merchandise. I ordered a natural log bird feeder that included a large package of non-animal suet for $19.95. I only paid for shipping. I received my order within 1 week and was very pleased with the quality. The feeder was much larger than depicted in the catalog, and was made of a fresh cut cedar log that smelled wonderful.

Positive vannmarie
(18 reviews)
On Aug 7, 2003, vannmarie Cordova, MD wrote:

I ordered some trees from their catalog. I received a Winter King Hawthorn (which I had a hard time finding elsewhere reasonably priced), two fringe trees and three blackhaw viburnums. Unfortunately, because of delays in some work in our yard, I had to put them in pots, but all six trees are thriving and have grown a lot this summer. I will get them in the ground in the fall. The prices were better than I could get locally. The plants were not huge, but were healthy, well-packed and as advertised.

Negative elfeik
(31 reviews)
On Jun 20, 2003, elfeik Near Kansas City, MO (Zone 6a) wrote:

I ordered the 'hummer station' feeder. First off is miss repersented in the catalog. It is shown was ant trap that isn't included, but nowhere in the description is that mentioned. Second it way over priced. 18 dollars + S&H compared to 4 dollars for a similar feeder at Wal-mart.


On June 26th, 2003, elfeik added the following:

I emailed them and they sent a call tag so I don't have to pay for returning. Now I have to see if they give me full credit.

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