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|On Dec 23, 2013, rrjune New Berlin, WI wrote:
I ordered a birdbath water heater for my wife on 12/10 and was given a delivery estimate of 12/27 to 12/29. That was reasonable given the timeframe. Today, 12/23, checked the order status as sometimes companies will give conservative time estimates. I found the item had not even shipped and would not arrive until February. They did not notify me or ask if I would consent to wait as this goes beyond 30 days. I cancelled the order and found it elsewhere. What really upsets me is the poor customer service in not notifying me. Additionally, I believe the FTC 30 day rule applies here: //www.business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule
On Dec 23, 2013, Audubon Workshop responded with:
"On Jan 2, 2014 12:10 PM, Audubon Workshop responded with:
Thank you for your posting and I apologize for the delay in the shipping of your order. One of our customer service representatives will contact you for your account information and check on what happened with your order."
|On May 2, 2013, fanofherky Oakland, IA (Zone 4b) wrote:
Ordered four items on March 5th, 3 items arrived today with one item backordered. One item, Hello Yellow Butterfly weed, grown in their BioPot arrived desiccated with little sign of life. I have placed in water, but have little hope for a healthy revival. (I will wait further results before contacting the company for return) One item, Gay Butterflies Butterfly Weed shipped bare root appears very healthy. A potted plant, Ruby Slipper Oakleaf Hydrangia, hade several branches broken off on arrival due to poor packaging, but appears healthy. The backordering of a honeysuckle vine has me concerned.
On May 2, 2013, Audubon Workshop responded with:
"On May 8, 2013 8:23 AM, Audubon Workshop responded with:
Thank you for telling us about the problem with your order. One of our customer service representatives will contact you for your account information.
|On Apr 21, 2013, FriedCat Castro Valley, CA wrote:
I ordered 2 plants at the end of March. When I saw a ship date window that stretched from 4/14 to 5/6, I had my misgivings. When I received an order update 4/21, moving my ship date to 5/6 to 5/26, I called to cancel my order. If there was an indication on the web site that stated something about these long ship windows and delays, then I'd order (or not) accordingly, but I would simply say that they failed to set my expectations. I'll probably never know about the quality of their plants...sorry.
On Apr 21, 2013, Audubon Workshop responded with:
"On May 8, 2013 7:51 AM, Audubon Workshop responded with:
Thank you for telling us about the problem with the ship time of your order. I apologize for the delay. One of our customer service representatives will contact you for your account information."
|On Jun 19, 2012, labelboy Bellevue, NE wrote:
On 3/2/12 I ordered 7 plants from the Audubon Workshop hoping to have them in time for a garden walk in June. I kept on checking the status of my order only to find the ship date moved back. I made 2 telephone calls to the company and was told that they would put a rush on the order. It is now 6/19/12 and I just received a E-Mail notice that the last of my order has been canceled because the plants are not available. So I got 0 plants from my order made in March.
On Jun 19, 2012, Audubon Workshop responded with:
"On Jul 18, 2012 4:15 PM, Audubon Workshop responded with:
We apologize we were unable to fill your order. One of our customer service representatives will contact you for your account information and find out what happened with your order."
|On Aug 7, 2011, cjparker Kennewick, WA (Zone 7a) wrote:
Posted on July 19, 2011, updated August 7, 2011
On July 19th, 2011, cjparker added the following:
I got an email requesting my order number the day after I posted this negative experience. Now, weeks later, I haven't heard a word from Audubon Workshop about the plants they shipped into Washington State in violation of state regulations. They haven't refunded my money or issued me a credit. They haven't sent an email. They haven't explained why plants that are prohibited here were sent to me and received BEFORE I got a postcard that "canceled" my order. And since my order was "canceled", why was my card charged in the first place. This whole experience has left a bad taste in my mouth. If I hadn't proactively called my local extension service, I would never have known that the chokecherries shipped to me could have endangered the fruit orchards in my area.
On August 7th, 2011, cjparker added the following:
I received a refund for the chokecherry trees, including shipping, in early August.
On Aug 7, 2011, Audubon Workshop responded with:
"On Jun 30, 2011 11:10 AM, Audubon Workshop responded with:
Thank you for letting us know about these problems with your order. A customer service representative will be contacting you for your account infomation and find out what it going on with your order and refund as well as check the legality of the trees.
On Jul 19, 2011 4:20 PM, Audubon Workshop added:
There was a reply sent to you on July 7 and your refund was also issued on that same day. As far as being able to order the trees, that was a glitch on our website, this should have not happened and we apologize for the trouble."
|On May 11, 2011, jennFE Philadelphia, PA wrote:
I ordered three lobelia cardinalis 'Fried Green Tomatoes' PPAF. I got them in the mail today. All three were tiny, moldy, and one has severe root rot. It will be a miracle if they survive. Terrible plants for $12.99 ea. I feel VERY ripped off. I will not order from this company again.
On May 11, 2011, Audubon Workshop responded with:
"On May 12, 2011 7:59 AM, Audubon Workshop responded with:
Thank you for your feedback. We apologize that the plants you received were not viable. We would be happy to reship some new plants to you. A customer service representative will be contacting you for your account information.
|On Apr 15, 2010, mares13 Waukegan, IL wrote:
Posted on April 13, 2010, updated April 15, 2010
On April 15th, 2010, mares13 added the following:
On April 15 I received the 2nd half of the order: 1 broken dried out tiny seedling of a bleeding heart, and 1 dried out root of another type of bleeding heart. I paid $40 for just these 2. To be fair I did get a full refund without hassle. I don't know if I will ever try mail order plants again after this.
On Apr 15, 2010, Audubon Workshop responded with:
"On Apr 13, 2010 4:46 PM, Audubon Workshop responded with:
Thank you for you feedback. We do ship our items in a timeframe as recognized by the USDA, however as it is zip code specific certain elevations and microclimates are not recognized. Feel free to tell the agent when ordering the next time to adjust your ship date to accommodate your needs, and as long as we are shipping that item somewhere in the US, we can ship it to you earlier or later than we suggest. Please let us know if you plants do not survive as we do offer a lifetime guarantee
|On May 27, 2007, stanlesmith Plover, WI wrote:
SInce I've ordered bird food from this company and was pleased, I thought I might try the plants, especially when a $20.00 coupon was included on my last catalog. So far I've received half of my order, 2 different iris and some Autumn daylilies. They are incredibly tiny, tiny, tiny, and barely alive. It's been 2 weeks and the rest of my order still hasn't arrived. I don't feel the plants I did get were a good value for my money, all things considered, they should have been embarrassed to send such poor specimans in the first place. I hope I get the rest of my order soon, but I certainly will not order from them again.
On June 16th, 2007, stanlesmith added the following:
The rest of my order finaally arrived, everything was very brown and dry. I don't hold out much hope for them. Judging from the other comments I've read on this company, ordering from them is a crapshoot.
|On May 5, 2007, Doglet Alpharetta, GA (Zone 7b) wrote:
I received the $25 coupon from Audobon Workshop but when I attempted to redeem it a nightmare began. I ordered online and the coupon was not accepted. I sent them an email and was told to indicate in the comments section that I wanted to redeem the coupon. I did so, but my credit card was charged anyway. I sent them an email again referencing the previous email. This time I was told that I could not use the coupon because I had already received a 30% discount. I responded that I had never ordered from them before so that was not possible. They responded with apologies and said that they would honor the coupon. At this point I thought the issue was resolved, but then received yet another email from them stating that they would not honor the coupon because I had received a 30% discount.
|On Jul 22, 2005, dgness Peabody, MA wrote:
On 6/26/05, I ordered a simple bag of bird seed. Two weeks later I e mailed them to inquire status of order and received no reply. I sent them two additional e mails 5 days later and still no reply. Today I e mailed them and told them to cancel order (if they ever read their e mails). I will not call them because their phone number is a toll call and will not pay additional money to to contact them when e mail is just as efficient, if they would answer any. 5 weeks is way too long to receive such a small order.
On Jul 22, 2005, Audubon Workshop responded with:
On Aug 25, 2005 8:00 AM, Audubon Workshop added:
On July 22 we contacted the customer and aksed for their account infomation to help take care of the problems with their order. As of today we still have not received a reply."
|On Apr 24, 2005, mysticwill Brookhaven, PA (Zone 7a) wrote:
I ordered a HUmmingbird Arret container garden. When the plants finally arrived- 2 were fine, 3 were bone dry, 3 were soaked and rootbound, 1 was dead , 1 almost dead. (they have since keeled over).
On June 28th, 2005, mysticwill added the following:
I was contacted by Customer care yesterday (6/27/05) and asked if Icould provide my information so that the problems can be corrected. Today I recieved a note telling me that next spring they would send me a duplicate to replace this one.
This is nice - however I still do not think I willl place another order with them. Or will do so with GREAT caution -- and I will mail a check.
|On Apr 22, 2004, MissFlora wrote:
I ordered 27 plants from Gardens Alive DBA Audubon Workshop, in early March. When my order arrived some plants looked healthy and strong, others hadn't been packaged properly; were dried out and sickly looking. I planted all of them in hopes the sickly ones would perk up, but it was too late. They were dead the next day. I emailed Audubon Workshop to tell them the problem and to request replacements for the 9 plants that didn't make it, but received no response. Since then I have sent three more emails and, in case there was an internet problem, a fax, as well. They haven't responded. At all. Since then 3 more plants that looked like they were going to turn around, have died too. I'm a lifelong gardener. These plants were in good soil, with appropriate light and water, surrounded by other thriving plants. I'm very disappointed that Garden's Alive DBA as Audubon Workshop would be so responsive while taking my money and so non-responsive when called upon to make good on their consumer satisfaction pledge!
|On Jun 20, 2003, elfeik Near Kansas City, MO (Zone 6a) wrote:
I ordered the 'hummer station' feeder. First off is miss repersented in the catalog. It is shown was ant trap that isn't included, but nowhere in the description is that mentioned. Second it way over priced. 18 dollars + S&H compared to 4 dollars for a similar feeder at Wal-mart.
On June 26th, 2003, elfeik added the following:
I emailed them and they sent a call tag so I don't have to pay for returning. Now I have to see if they give me full credit.