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Comments regarding Petflytrap.com

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  Feedback History and Summary  
8 positives
4 neutrals
7 negatives

Comments:

RatingAuthorContent
Negative Thagirion
(5 reviews)
On Jan 30, 2014, Thagirion Tampa, FL wrote:

Posted on January 26, 2014, updated January 30, 2014
I have ordered twice with this person and had two bad experiences. My story is similar to the ones below. Bad customer service, slow shipping, sick plants and atrocious communication. Though my orders were from 1-2 years ago people need to know that this is a bad company. I think too many people are keeping quiet about their bad experiences.

I ordered two nepenthes back in 2011 and the guy took forever to ship despite them being regular inventory plants after I asked to replace one with another because I realized I could not care for it because it was not right for my climate. Here are the full details with emails and unprofessional excuses he made.

//thagirion.livejournal.com/542530.html

Stupidly I decided to give him a second chance the second year because I really wanted another nepenthes no one else had. I have learned that no matter how much I want a plant to never deal with this guy again. It's not worth it. Here is the break down of those emails and how it's always someone else's fault but not his.

//thagirion.livejournal.com/611591.html

I got the idea to file the complaint with BBB from the person below me. I find it interesting that she had negative then changed it to I think neutral. Makes me wonder if she was forced to change her response somehow because what she went through also is no excuse and worthy of a negative review. He finally sent me my plants after the BBB complaint. I found it fascinating how fast he suddenly was though I didn't want the plants anymore and was so stingy to want to keep my $39.

This thread shows the types of sick plants that you get in the mail and you can see how many others have been burned by this company
//www.terraforums.com/forums/showthread.php/130433-Am-I-crazy

Here are the plants I received
//www.terraforums.com/forums/showthread.php/130339-Sick-plants

They died no matter what and you see that the other experienced growers said it was not good and had also had bad service from this place. This place should not be in business and care better for its products and for its customers. I recommend to all to stay away and look somewhere else. My story is not the only horror story out there.
Let me state that I am an experience grower of nepenthes and have botanical garden quality specimens of difficult species such as N. bicalcarata, N. albomarginata and many others. I did all that could be done but these poor things were too far gone to be saved.


On January 30th, 2014, Thagirion added the following:

And there is the quick response I expected. Gotta love it. If this guy quit worrying about negative reviews and worried more about customer service and plant care perhaps there would be none or very little. Yes the experience is from two years ago but the fact it happened twice in 2011 and then in 2012 (early 2012 mind you so it hasn't been exactly two years on that one yet) means it still needed to be addressed. As it stands the negative and the neutral reviews (which may as well be negative because people clearly were not pleased enough to write a good review) far out weigh the good ones. I love how he contradicts himself saying he does not approve of posting personal information yet that's what he goes on to do here. No sympathy. See the links for more examples of "huge" excuses. How convenient they happened on two separate orders.

The issue that matters is not addressed. Bad communication. Bad service. That he sold sick plants. And as shown in the photos and in the forum links and all the negative comments here including the one that changed his stock is atrocious. So he has more plants than anyone else? I wouldn't be proud of that if my collection was all dead and dying plants. Let's assume he has more than anyone. The quality from other nurseries it far superior. I can recommend excellent places where I have spent hundreds of dollars. This guy? He could have made great with my money but no. Instead he lost a good paying customer and is losing others. I am not the only negative review here and from what I have seen the story is always the same. I will not be the last. I stand by this. This company has an F rating on Better Business Bureau //www.bbb.org/houston/business-reviews/plants-retail/petflytrap-in-spring-tx-90004534 People can see for themselves and make up their own minds.
On Jan 30, 2014, Petflytrap.com responded with:

"On Jan 27, 2014 10:46 PM, petflytrap.com (aka Exotic Gardens, formerly Predator-Plants.com) responded with:

While I don't agree with posting personal information to justify problems, it seems there is little else to do here, as the issue occurred years ago. At the time of these orders, the owner of the company (me) was going through a VERY messy divorce, and both of my parents died within five weeks of each other. Couple all of that with holding down a full time job and the more typical issues that we all deal with. It was a very difficult time, and our customer service suffered at the time because of it. As the owner of the company, I will take the heat for that, no matter what the reason (which I would think most people would understand). However, I think it very unfair to post a review for an order that was placed years ago, and hope that anyone reading this will take the time to look at the customer comments section of our home page, where we occasionally post some of the POSITIVE comments we regularly receive. These are people who are not keeping quiet about their GOOD experiences with PetFlyTrap.com.

I will also mention that as a government employee, I realize that for every person who voices a negative comment, there are usually dozens of people who have positive comments, but don't take the time to voice them. I think it's unfortunate that someone would feel the need to post a negative review based on a two-year old complaint. We have almost 10,000 plants in stock, more diversity of carnivorous plants than any other online nursery in the country, and ship out hundreds if not thousands of plants monthly. We would not be in business if we didn't ship healthy plants that do well for our customers."


Negative Silenicus
(3 reviews)
On Sep 20, 2013, Silenicus Little Rock, AR wrote:

My first experience with this company was not good. There was a delay
in sending the plants due to a backlog. No problem there, but I got the shipping notice on the Thursday before Labor Day. That meant that the plants would be in the box at least until Tuesday. I did not get the plants on Tuesday. They arrived at our local sort facility which sent them to another city. The package was sent to a third city, back to the second city, out for delivery and finally back to our city. They were delivered on Thursday.

When I got the plants, they looked terrible. The leaves were shriveled and most were turning brown. I immediately notified the seller. I sent a total of three e-mails and left a phone message. The Drosera is dead. I think the Nepenthes is too, but I keep hoping that something will reemerge.

Now obviously the seller is not entirely to blame for the condition of the plants. Though sending them over a long weekend was not a good start. What has me upset is that I have received no response from any of my
attempts to contact the seller. I will not deal with this vendor again.

Negative newtonsthirdlaw
(2 reviews)
On May 30, 2012, newtonsthirdlaw Arlington, TX wrote:

I haven't received my plants yet but...I ordered 3 nepanthes from a company called Houston Herp. supply because I thought it was more " local". I did not know my order was through petflytrap.com until I got a paypal notification in my email. This is unethical in my opinion. I rechecked and this name does not appear anywhere when you are checking out through paypal. I would have ordered from someone else if I had known. Has anyone else had this issue? The plants better be in good condition. I feel mislead and am angry about it.

Negative matti28
(1 review)
On Aug 17, 2011, matti28 St Peters, MO wrote:

I wish I would have seen the reviews for this company before I gave them my money. I ordered a flytrap for my kids, they were sooo excited and kept waiting for it everyday. I received it in a timely manner,however, it was wilted and didn't last long. I read the paper enclosed stating the hot weather may affect it and also what to do if you have a complaint. I sent an email the very next day with the picture they requested on their insert!! It has now been 9 days, three emails, two voicemails and I have yet to hear ONE word back. I will be reporting this company to BBB you can believe. I haven't ever been treated like this from a company and I am just astounded that they would not even return my calls or emails. What terrible business practices this company has. I would not suggest this company to anyone at anytime and I hope they are happy they got our money and sent us a flytrap that is now dead already. That isn't really what I was going for with my kids.


On Aug 17, 2011, Petflytrap.com responded with:

"On Aug 20, 2011 3:29 PM, petflytrap.com (aka Exotic Gardens, formerly Predator-Plants.com) responded with:

We have sent Ms. Mattingly two e-mails at this point; however, it appears that the first e-mail was not received. We have placed the picture Ms. Mattingly sent us here: http://www.petflytrap.com/catalog/Mattinglyflytrap.jpg for reference.

The cultivar of Venus Flytrap that was purchased is called 'Big Jaws'. One of the characteristics of this clone is that it produces lots of leaves that spread out at or near the ground and form a rosette of leaves and traps. It is quite a spectacular plant when full-grown, and can produce traps almost two inches long. The plant in the picture is producing traps that are close to an inch long already, and the new leaves coming up in the center of the plant show that the plant is in good health. The leaves are laying flat out from the growth point because this is typical for this cultivar, not because of any health issue.

We have offered Ms. Mattingly a full refund if the plant is returned to us in the same condition in which it was received."


Negative borderpc
(1 review)
On Aug 6, 2011, borderpc Boise City, ID wrote:

Posted on August 6, 2011, updated August 6, 2011
Posted on August 5, 2011, updated August 6, 2011
Very upset with this company. I could have gone to Walmart but I thought I would order from the little guys. Well the little guy screwed me. I ordered on the 12th of July. Did not get my plant for TWO (2) Weeks. The plant arrived way smaller than shown in the pictures.... ABOUT THE SIZE OF A PENNY. The plant was almost dead. I tried to bring it back but it died. The owner stated the following:


Mr. Morgan –



We have researched your shipment through the USPS.com tracking system, with the following results:







Label/Receipt number: 9405 5036 9930 0164 0441 78



Detailed Results:

//trkcnfrm1.smi.usps.com/PTSInternetWeb/images/spacer.gif


//trkcnfrm1.smi.usps.com/PTSInternetWeb/images/spacer.gif

Bullet


Delivered, July 21, 2011, 1:21 pm, BOISE, ID 83706

Bullet


Out for Delivery, July 21, 2011, 9:48 am, BOISE, ID 83708

Bullet


Sorting Complete, July 21, 2011, 9:38 am, BOISE, ID 83708

Bullet


Arrival at Unit, July 21, 2011, 5:15 am, BOISE, ID 83708

Bullet


Processed through Sort Facility, July 20, 2011, 10:53 pm, BOISE, ID 83708

Bullet


Processed through Sort Facility, July 19, 2011, 7:14 pm, HOUSTON, TX 77201

Bullet


Shipment Accepted, July 18, 2011, 9:50 pm, HUMBLE, TX 77338

Bullet


Electronic Shipping Info Received, July 18, 2011





While we try to allow time for our customers to notify us of any problems that may have occurred during shipment, both the Shipment Confirmation e-mail and the packing slip that was included with your shipment stated that we needed to be notified of any issues immediately upon receipt of your order. Since your order was delivered on July 21, this means it was almost two weeks between when your order was received and when you notified us. Unfortunately, after this amount of time, we can no longer honor our guarantee of live delivery.



We still value you as a customer though, and would like to offer you a one-time Promotional Code that you can use to receive $7.00 off of your next order from PetFlyTrap.com. Please use the one-time Promotional Code of JerMorCred (case sensitive) to receive this credit on your next order.



Regards,



Mike Howlett


On August 6th, 2011, borderpc added the following:

This is how I get treated by these guys!! This is not what I wanted. I want what I ordered. This is insane. I have to pay to have the crappy plant reshipped??? Here we go...
This is a picture of the plant the day I got it. There are 3 penny sized plants. 2 are dead.. The last hanging on for dear life. //i33.photobucket.com/albums/d65/borderpc/3.jpg
This is the plants now: //i33.photobucket.com/albums/d65/borderpc/deadplant.jpg
Finally a picture to show you how small the plants really are: //i33.photobucket.com/albums/d65/borderpc/deadstill.jpg

Then after I sent him an email saying that I want this situation corrected he sends me this nasty email... Not a good businessman. In short he tells me I have to pay to ship the plant again. I am done doing future business with them. I just want a refund now.

My first email sent AUG 3rd. I tried calling sooner but no one answers the phones there.

EMAIL #1 my plant was half dead on arrival and did not survive the shock

PETFLY RESPONSE:While we try to allow time for our customers to notify us of any problems that may have occurred during shipment, both the Shipment Confirmation e-mail and the packing slip that was included with your shipment stated that we needed to be notified of any issues immediately upon receipt of your order. Since your order was delivered on July 21, this means it was almost two weeks between when your order was received and when you notified us. Unfortunately, after this amount of time, we can no longer honor our guarantee of live delivery.We still value you as a customer though, and would like to offer you a one-time Promotional Code that you can use to receive $7.00 off of your next order from PetFlyTrap.com. Please use the one-time Promotional Code of JerMorCred (case sensitive) to receive this credit on your next order.

MY SECOND EMAIL: I will give you until I get back from my vacation to remedy this or I will dispute the charge with my Credit Card. The plant that I have looks nothing like what I ordered. Your pictures show a full grown mature plant. I received a half dead plant barely bigger than my thumb. I am asking that you be reasonable with me. At this point I want a refund. If you agree to this we can be done.

PETFLY REPONSE:
I’m at a loss here. I offered you a store credit for the cost of the plant, even though you didn’t notify us until almost two weeks after the plant was received. Why did you not contact us for two weeks?
You ask us to be reasonable, but the first thing you did when you received our offer was to post a negative report on Dave’s Garden; how is that considered reasonable? We have literally scores of these plants growing, and literally thousands of carnivorouis plants. And they’re doing just fine.
The plant that was shipped to you was perfectly fine when it left.
Other customers have received their ‘Frasier Island’ sundews in good condition. You have been offered a store credit for the cost of the plant, even though you did not notify us immediately upon receipt of your order, as was stated on the packing slip in the shipment.I think we have been more than reasonable on our part. I know for a fact that the pots of Drosera spatulata ‘Frasier Island’ come with multiple plants in the pot; so even if one or more plants happened to die in transit (which rarely if ever happens), this would still leave multiple plants in the pot.You mention “The plant that I have” in your e-mail below; I thought you said it was dead when you received it… that “it did not survive the shock.” Which is it? We will be posting a rebuttal on Dave’s Garden, and will dispute any chargeback you file. I don’t understand why you feel that threatening tactics are supposed to force a well-known company into giving you a free plant AND paying for the shipping, but at this point, I see your actions simply as a way to try and force us into giving you something for nothing. Are you just trying to dishonor our business or what? How was the offer of a store credit for the cost of the plant not reasonable? You still have not answered the primary question here: if the plant truly was received in such poor condition, then why did you wait two weeks to notify us of the issue?

Regards,

Mike Howlett

PetFlyTrap.com

http://www.petflytrap.com

[email protected]

Become a fan of PetFlyTrap on FaceBook!
On August 6th, 2011, borderpc added the following:

Here is a picture of what they claim you will get next to what you actually get.. These pictures on petflytraps website alone are misleading!!

//i33.photobucket.com/albums/d65/borderpc/hahaha.jpg


On Aug 6, 2011, Petflytrap.com responded with:

"On Aug 5, 2011 11:03 PM, petflytrap.com (aka Exotic Gardens, formerly Predator-Plants.com) responded with:

We ship out literally hundreds of orders monthly, and take great care to ensure that the plants are healthy when shipped, packaged well for shipment, include basic care instructions upon arrival, and tell our customers where to get more detailed care information (from our PetFlytrap.com web site for free). In addition, the packing slip clearly states that we require notification of any problems immediately upon receipt of the order to honor our live delivery guarantee; many factors can affect the health of a plant once it is in the care of someone who may or may not know how to care for these wonderful little plants. Mr. Morgan did not do so for 13 days after the plant was received. Why?

The plant in question is a carnivorous sundew plant Drosera spatulata 'Frasier Island'. The pots we ship out contain multiple plants (typically 15 to 20 plants) in a clump about 1.5 inches in diameter. Each plant is fairly small, but this is typical for this cultivar of plant. If the pot Mr. Morgan received is now down to a single plant, then perhaps this 'penny-sized' estimate is correct; however, this is certainly not what we shipped to him.

Mr. Morgan notified us for the first time 13 days after he had received his plant; yet we still offered him a store credit for the full cost of the plant. Mr. Morgan's response to this offer was to post this negative comment here on Dave's Garden. He has since replied and asked us to be reasonable; our stance is that we have done so, and more.

His last e-mail also makes mention of "The plant that I have..." Yet his first e-mail to us (very belligerent at the least, and which just happens to not have been included here) stated that the plant arrived almost dead and had since died. The e-mails contradict each other; which is it?

It is extremely unfortunate to carry this matter to this extent, and quite frankly, this has me very upset; but as a business owner who ships hundreds of orders monthly and takes great pride in offering the most diverse online selection of quality carnivorous plants in the U.S., I cannot understand how our offer was anything less than reasonable, given the extended time between receipt of the order and notification of the plant's supposed demise...or not. I'm not sure what has caused Mr. Morgan to become so upset so long after he received his order; but we feel we have done our part to try and resolve the matter amicably.


On Aug 5, 2011 11:03 PM, petflytrap.com (aka Exotic Gardens, formerly Predator-Plants.com) added:

We ship out literally hundreds of orders monthly, and take great care to ensure that the plants are healthy when shipped, packaged well for shipment, include basic care instructions upon arrival, and tell our customers where to get more detailed care information (from our PetFlytrap.com web site for free). In addition, the packing slip clearly states that we require notification of any problems immediately upon receipt of the order to honor our live delivery guarantee; many factors can affect the health of a plant once it is in the care of someone who may or may not know how to care for these wonderful little plants. Mr. Morgan did not do so for 13 days after the plant was received. Why?

The plant in question is a carnivorous sundew plant Drosera spatulata 'Frasier Island'. The pots we ship out contain multiple plants (typically 15 to 20 plants) in a clump about 1.5 inches in diameter. Each plant is fairly small, but this is typical for this cultivar of plant. If the pot Mr. Morgan received is now down to a single plant, then perhaps this 'penny-sized' estimate is correct; however, this is certainly not what we shipped to him.

Mr. Morgan notified us for the first time 13 days after he had received his plant; yet we still offered him a store credit for the full cost of the plant. Mr. Morgan's response to this offer was to post this negative comment here on Dave's Garden. He has since replied and asked us to be reasonable; our stance is that we have done so, and more.

His last e-mail also makes mention of "The plant that I have..." Yet his first e-mail to us (very belligerent at the least, and which just happens to not have been included here) stated that the plant arrived almost dead and had since died. The e-mails contradict each other; which is it?

It is extremely unfortunate to carry this matter to this extent, and quite frankly, this has me very upset; but as a business owner who ships hundreds of orders monthly and takes great pride in offering the most diverse online selection of quality carnivorous plants in the U.S., I cannot understand how our offer was anything less than reasonable, given the extended time between receipt of the order and notification of the plant's supposed demise...or not. I'm not sure what has caused Mr. Morgan to become so upset so long after he received his order; but we feel we have done our part to try and resolve the matter amicably."


Negative myexperience
(1 review)
On Jul 1, 2010, myexperience Canyon Lake, TX wrote:

I ordered three "red dragon" venus flytraps from them. They arrived in a timely manner, but were tiny almost useless specimens. I have purchased much better flytraps from a picked through display at walmart. I think it will take these plants at least a year to grow large enough to catch a housefly, if they survive that long. More likely, i will lose interest in them, and leave them to dry up in the texas sun. I sent them an email explaining my dissatisfaction, but, haven't heard anything back. I couldn't be more dissapointed in the product. If you're looking for venus flytraps, you'll have better luck at walmart.

Negative superls92
(1 review)
On Jul 10, 2006, superls92 King George, VA wrote:

I ordered my plants about a month ago, they were delivered to TX. and I'm in virginia. I have sent numerous e-mails and there response is slow and always the same thing "I thought this was taken care of I'll look into it" and then a few days later nothing happens. Also there phone numbers posted on there website do not work so there is no other way to contact them. This is a terrible place to deal with and would not reccomend them to anyone.


On Jul 10, 2006, Petflytrap.com responded with:

"The last comment by SUPERLS92 should be put into proper context. petflytrap.com was in transition moveing offices from Austin to Houston during the time the customer ordered. Our sales representative left the company at the same time and we were locked out of the [e-mail:[email protected]] account.

The package was shipped to the customer, however USPS returned the package as undeliverable. The customer attempted contacting us during the phone switchover. Once we got the package back we contacted the customer about the address.

For those of you who know about USPS returned mail.. it does not go DIRECTLY back to the sender.. hence there was further delay on the customers side. Since we could not get our 1800 number released from the Austin carrier, we had to get a new contact number.

I apologized multiple times that the customer managed to be right at the center of mulitple transition items, and then a poor attempt by USPS to deliver. We had hundreds of other customers during that time that had no problems.

So, if you want to view SUPERLS92's feedback as negative, please be assured that our move and transition are taken care of and the events that occurred are highly unlikely to happen again.

Thanks,
[e-mail:[email protected]]"



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