Comments regarding AnythingGreen.comClick here to return to AnythingGreen.com's listing.
|On Jun 20, 2017, kerby116 Middleville, MI wrote:
I ordered 30 “green giants” and they were shipped 05/15/2017. I read all the reviews and thought I would go with anything green. I told myself the negative reviews were from people who did something wronged to cause the issue, as they had any good review. Out if the 30 tress I received, about half looked weathered and in poor condition. The other 15 looked absolutely great, and still do. However as I thought may happen, the 15 sickly looking tress did end up dying. I have email and called with np reply. This company does not care about the customer or stand behind their product. Don’t believe the “Guarantee Fresh” you see on the site. They don’t guarantee anything and will not invest the time to reply to emails or answer the phone. Waste of $300!
|On Apr 3, 2017, micpro Buckley, WA wrote:
Coming up on three weeks now trying to get an item missing from my order either shipped or refunded. Company's responses have included saying they will forward the problem to the nursery and let me know when the nursery decides to do something about it, ignoring requests for customer service updates, and stating over a week ago that the nursery said, "this will be processed this week." To date, nothing has been actually done to resolve the problem though. In total I have sent four email requests for customer service, filed two customer service requests directly with the website and have left a message on the customer service phone line which goes straight through to voicemail. The company appears to be either incredibly understaffed, incredibly unorganized in processing problems with orders, incredibly unconcerned about creating negative experiences for their customers, or some combination of the three. A shame, because the plants they did ship were healthy, well packaged and promptly processed. I am still hoping they will turn this around somehow.
|On Jun 2, 2016, BMoney1 Owensville, IN wrote:
|On Apr 5, 2016, sonofabish1 Radnor, OH wrote:
Posted on March 29, 2016, updated April 5, 2016
On April 5th, 2016, sonofabish1 added the following:
John offered to send replacement trees but I respectfully declined. I would rather purchase my replacements (and one additional new tree) from a competitor.
In both his reply to my email and the reply to my comments above he did not once address my main concern (and others concern) with their trees not being true to the purchased size.
On Apr 5, 2016, AnythingGreen.com responded with:
"On Mar 31, 2016 1:03 PM, AnythingGreen.com responded with:
It does sound like you received plants from 2 of our separate locations. We always try to ship the biggest plants first but it sounds like you got a mix on that.
|On Mar 16, 2016, dallasag Dallas, TX wrote:
I ordered 15 bushes from this website and the order was instantly confirmed by email. After 10 days of no further email, tracking info, or other update, I tried calling several times. The phone number goes straight to voicemail. I left at least one voicemail and never got a call back.
On Mar 16, 2016, AnythingGreen.com responded with:
"On Mar 31, 2016 12:56 PM, AnythingGreen.com responded with:
|On Oct 23, 2015, simsck Cincinnati, OH wrote:
I purchased 30 trees from anythinggreen.com this Spring. They were much smaller than they were supposed to be, but I got over that. What I haven't gotten over is that starting in July, several of them started to turn brown and die off. I had been following all of the instructions that were sent with the trees. I contacted anythinggreen immediately to get some advice on how to save these trees. After calling every other day for weeks (and leaving multiple messages that were not returned), I finally got a brief response that said it was due to spraying fertilizer on the trees, which I never had. I have continued to call and email weekly since July and have not gotten a response. I will not do business with this company again and still feel I am entitled to a replacement of the trees that continue to die off. Terrible customer service!
On Oct 23, 2015, AnythingGreen.com responded with:
"On Nov 2, 2015 2:33 PM, AnythingGreen.com responded with:
|On May 7, 2015, SouthernKudzu Winston, GA wrote:
Horrible costumer service and deceptive practices.
On May 7, 2015, AnythingGreen.com responded with:
"On May 8, 2015 11:06 AM, AnythingGreen.com responded with:
We do try to get to all Customer Support request as soon as possible but each year we have a heap of requests all at the same time (end of April). Thanks for your patience!
|On Apr 29, 2015, helm104 Taylorville, IL wrote:
We ordered 12 Thuga Green Giant evergreens. The were delivered a little differently than expected, in boxes, so we were worried, but they appear to be doing well. They have been in the ground about a month. They were correct on the size they sent compared to the on line description. We did not want bare root trees, and although a couple came loose in their containers and basically were, they have done well and we are happy. I will order another dozen next year.
|On Oct 24, 2014, lukasage Webster, NC wrote:
Posted on October 21, 2014, updated October 24, 2014
On October 21st, 2014, lukasage changed the rating from positive to negative and added the following:
I was much too quick to write my initial review. Now I know why everything was so dry when the trees arrived; they are not planted in earth at all, but in some kind of loose mulch - looks like cocoa bark with small green pellets- that does not hold water and has the roots sit very loosely so that the trees topple over all the time. The tree roots have no hold in anything. I have never bought \"potted\" trees like this before. The ones I bought from other places over the years, had roots nicely embedded in a strong and firm medium. When planting these, however, they just fall over unless I shake all the mulch from around the roots and put new earth around them instead. Having to put the roots in proper earth first is not only time-consuming, but expensive since buying earth is nto cheap! The trees, however, were advertised as being in 3 gallon pots. They are actually more like bare root trees. Had I known that, I would never have gotten these! If I want these trees to have a chance of making it, I have to buy a lot of earth and redo the roots and hope for the best. I read that bare root plants are much more susceptible to not making it, which makes sense. A local chain retailer with a garden center is selling bigger leyland cypresses actually planted in earth for $10 less / tree!I didn\'t get those because firstly, I wanted Murray Cypresses, and second, I preferred to have my money go to a smaller type of business rather than another mega chain store. However, if I had known I was going to get these Murray Cypresses in this loose type of medium around the roots, I never would have spent the type pf money I did with anythinggreen.com. Also, the tallest any of the trees are is 33\". It is misleading to call them 30\" - 5\' when not even one of the trees are even 3 feet. Just say that they are between 30 and 35\" and be honest.
I wrote the company an e-mail 2 days ago regarding all this, no response. Resent it yesterday, no response. Called yesterday and left a message, no response. Customer service seems to be non-existent with this company. Wish I had heeded the warnings other reviewers wrote.
I am writing the Better Business Bureau next, posting on facebook, etc. and hope I can save others the aggravation and disappointment I am now dealing with. Absolutely not worth it and big mistake on my part of give this company a chance.
On October 24th, 2014, lukasage changed the rating from negative to positive and added the following:
Company representative called and we spoke about the situation. He handled things fairly.
On Oct 24, 2014, AnythingGreen.com responded with:
"On Oct 21, 2014 2:01 PM, AnythingGreen.com responded with:
We\\\'re working to contact this customer and resolve this issue.
On Oct 21, 2014 2:16 PM, AnythingGreen.com added:
We have contacted this customer and working to resolve issue with them! We are closed on the weekend and had a 3 day weekend this week which is why there was a delay.
On Oct 21, 2014 4:35 PM, AnythingGreen.com added:
After speaking with the customer we were able to resolve this issue! "
|On Oct 18, 2014, mettech Luling, TX wrote:
Ordered 35 Murray Cypress from them. I picked a ship date of October 6th, and they arrived 2 days later in perfect condition. The only downside was only a couple of trees were 1 foot tall, with none taller (order section claims you'll get 1-2' trees), but I was happy enough with their service and tree health that I planted them anyway and consider it an overall positive experience.
|On May 22, 2014, bbbb wrote:
I loved doing business with this nursery, I ordered 8 Leyland Cypress and received one free! Thank you! The plants where in excellent condition, very healthy and they where packaged very well. I also like the way they put humor in everything. You can’t go wrong ordering from them, I will be ordering more soon. Keep up the good work EverythingGreen!
|On May 15, 2014, blackcav Chatham, IL wrote:
Posted on May 13, 2014, updated May 15, 2014
On May 15th, 2014, blackcav changed the rating from negative to positive and added the following:
I spoke with John at AnythingGreen following my review and he was very helpful in explaining the ruff winter they had, we had one also. They had an issue with the winter and a small oversight but their good customer service has made up for it. We were able to work out a very fair deal for them and myself. I didn't want something for nothing and I also didn't want to take advantage of them. I just wanted to get what I paid for or pay for want I got. My faith in them has been restored. Thank you John!
On May 15, 2014, AnythingGreen.com responded with:
"On May 13, 2014 10:45 PM, AnythingGreen.com responded with:
|On May 14, 2014, Luna85 Woodstock, GA wrote:
I ordered 4 Murray Leylands in March. They were promised to be between 3-5 feet in height. Last week i received them and to my disappointment they are all 18 inches in height. My first call was to Anything Green and I left voicemails for John. No return calls. I then called American Express and advised them of how this vendor sent me product other than what I ordered. I am also contesting the entire charge--enjoy the merchant chargeback!!!! Now over a week and still no call from Anything Green. I am going to put this out on Facebook and also Twitter. I do not want others to get treated the same way.
On May 14, 2014, AnythingGreen.com responded with:
"On May 14, 2014 8:57 PM, AnythingGreen.com responded with:
|On May 13, 2014, nolan345 Nashville, TN wrote:
I purchased 101 (so I got the discount) of Thuja Green Giants in 3 inch pots and they came in nice and healthy. This was last spring. I only lost a handful and the one's this year look great as well! I just got some of their Fire Power Nandina's and they're looking great as well.
|On Nov 8, 2013, sambucka Burlington, MA wrote:
If you order in the fall and order only seedlings you'll be fine with this company. They do not package 1gal and 3gal plants correctly, which makes all the dirt spill out all over inside the package leaving the roots bare, thankfully I ordered in the fall and hopefully the roots are fine. Also, the plant heights advertised barely reach the lower number of the height range. Do not order hoping to get something in the middle range, it will only barely meet the minimum stated.
|On Jun 19, 2013, scud42 Blackfoot, ID wrote:
Ordered 15 3-ft thuja green giants and 5 green mountain boxwoods from Anything Green last fall. Shipping was prompt, however when the order came, 10 of the green giants were bent over really bad to get them to fit in the box. Unfortunately thujas are really springy, and without tying down each branch there was no way I could get them to straighten out. Eventually each of the 10 thujas that were bent over dried up and died. I think this was due to the stomata being exposed to the wind and sun every day. The 5 that weren't bent over are doing fine as well as the boxwoods.
|On May 16, 2013, rald Clinton, TN wrote:
Posted on May 13, 2013, updated May 16, 2013
On May 16th, 2013, rald changed the rating from negative to neutral and added the following:
The mistake was fixed - the trees arrived in good condition today. I will do business with company again, but I can only go up to a neutral review since they took longer to respond than they indicate on their web page. Part of the delay in their response may be due to the multiple ways to leave messages and how often each one is checked.
On May 16, 2013, AnythingGreen.com responded with:
"On May 13, 2013 8:41 PM, AnythingGreen.com responded with:
I am working on resolving this mistake for our customer as soon as possible. Unfortunately e-mails and voicemails do sometimes fall through the cracks and we whole-heartedly appologize.
On May 14, 2013 9:03 AM, AnythingGreen.com added:
This customers plants have been shipped. We made a mistake with their paper work."
|On May 14, 2013, CPeer Hilton, NY wrote:
Posted on May 14, 2013, updated May 14, 2013
On May 14th, 2013, CPeer changed the rating from negative to positive and added the following:
John called me today and unfortunately he didn't have any plants that would meet my expectations at that price but he give me a complete refund on my order. Maybe next season I can try him out again and order earlier this time.
On May 14, 2013, AnythingGreen.com responded with:
"On May 14, 2013 9:03 AM, AnythingGreen.com responded with:
I have been out of town for the past 4 days and resolving this issue."
|On Feb 18, 2013, awishon Prosper, TX wrote:
Posted on February 11, 2013, updated February 18, 2013
On February 18th, 2013, awishon changed the rating from negative to positive and added the following:
John (owner) contacted me very soon after having posted my review. He was very apologetic for my troubles. He provided a full refund even though I already had one of the boxes and left it up to me as to whether I'd be willing to try them out again (which I did). The packages arrived in good shape and all plants appear to be healthy. As best I can tell, they definitely have the best deal around for Thuja trees with their free shipping going on right now.
On Feb 18, 2013, AnythingGreen.com responded with:
"On Feb 11, 2013 11:05 AM, AnythingGreen.com responded with:
We're working on resolving this issue with the customer and finding the rest of the boxes as we did deliver 1 of 3 boxes.
|On Oct 7, 2012, dk101 Bloomington, IL wrote:
I would be very wary about using this company. We ordered 55 thujas that were supposed to be between 2’-3’ and only 5 were 2’, the rest were all between 10”-14”. A couple weeks later we noticed they updated their website and the sizes were 15”-3’, so they obviously knew their thujas were small and I bet others complained, but they didn’t do anything about it. I wrote to them twice and never heard a word. Their packing was awful. Much of the dirt had fallen out and was all over the boxes leaving some of the roots exposed and we had to repack most of them. Six of ours died a month later, but they provide no warranty, so we bought from another place online. I can tell you the experience was completely different. All 6 of them were as advertised at 3’ tall and they were shipped upright, each one had the pot wrapped in plastic held in place by two rubber bands and each had two tall sticks alongside the thuja to help keep them upright. These were slightly more expensive, but they are also fully warranted. They were more lush, deeper green, and fuller root systems. Buyer beware of anythinggreen.com.
On Oct 7, 2012, AnythingGreen.com responded with:
"On Oct 7, 2012 11:25 AM, AnythingGreen.com responded with:
|On Apr 22, 2012, DarryllADevine Ruth, NC wrote:
My Wife and I live in a rural part of North Carolina where purchases at nursery/green houses often made us wonder of the plants were fed a gold/platinum food as price versus quality were out of balance in most cases.
|On Feb 1, 2012, sikmool Santa Maria, CA wrote:
I ordered 25 Fire Power Nandinas (2.5" pot) on 12/31/2011. The order was filled in on 1/2/2012 and the plants left Decatur, AL on 1/5/2012. I received the plants in the early morning of 1/11/2012 and planted them right away. I found the plants were in good shape even though they were on transit for considerable length of time. The soil in a couple of pots was rather dry but the plants were doing well after I planted them. I actually ordered seven more Fire Power Nandinas about 10 days ago and planted them yesterday. I am very satisfied with these orders. Thanks for the good job.
|On Dec 20, 2011, Bilgamesh Pilot Point, TX wrote:
Posted on December 19, 2011, updated December 20, 2011
On December 19th, 2011, Bilgamesh added the following:
John did contact me as he stated in this message. However, he has told me after each bad shipment that he would personally see to it that the next shipment was given the proper care. I have ordered three times, and three times my trees showed up entirely bare-rooted with the soil dumped out into the shipping containers. These are the facts. I believe in second chances, and evidently in third chances. My goal here is to give a realistic expectation for what you will get. If you order trees from anythinggreen, they will arrive with dry roots and the soil dumped out. John will answer your emails, and he will promise to do better. If you believe in second and third chances, he will get more of your money, and you will still get bare-rooted plants. That is the honest truth, but I wish you better luck if you decide to order from him, and I continue to hope he will do something substantive about his shipping practices, rather than dissembling.
On December 20th, 2011, Bilgamesh changed the rating from negative to positive and added the following:
While my experience with anythinggreen.com has been frustrating, I am changing my rating to positive, because John has offered me a refund for my last order. Although I am not entirely comfortable getting something for nothing, I accept John's gesture to make this right, in the spirit of satisfaction in which it is offered. It should be noted that prior to my posting here, John also made good on his promise of replacements for 6 trees from my first shipment, that died early from the drying out. I believe it is John's intention to be a reputable and reliable dealer, committed to satisfaction.
On Dec 20, 2011, AnythingGreen.com responded with:
"On Dec 19, 2011 11:16 AM, AnythingGreen.com responded with:
I'm really sorry you were not pleased this time around -- we have a reputation of doing right by our customers and will do so this time as well.
On Dec 19, 2011 10:10 PM, AnythingGreen.com added:
Just to update:
|On Jul 24, 2011, Hobbs13 Cherry Hill, NJ wrote:
Posted on April 13, 2010, updated July 24, 2011
On April 8th, 2010, Hobbs13 added the following:
Thanks so much for easing my nerves. Although I work in IT and have high confidence in Internet Retailers, I was very discouraged by the lack of contact/updates regarding my order. I was surprised by this based on the overwhelming positive reviews on Garden Watch Dog. I look forward to recieving my order and future business with you.
On April 13th, 2010, Hobbs13 changed the rating from neutral to positive and added the following:
I received the 24 trees today as ordered. They look healthy!
Despite the 10 day gap in communication (From time order to my post here) I would recommend your business/site to others. My only suggestion is a bit more communication/updates after ordering. (Besides the automated order confirmation).
Good Luck and Thanks again.
I will try and post pics after they are in the ground...
On July 24th, 2011, Hobbs13 added the following:
Its been a little over a year since I ordered and planted the trees from Anything Green. I am very happy with the growth rate during the first year. Some of my trees are 4-5 feet tall. Considering I bought 1-2ft saplings I am very pleased. Here's a pic that shows the trees against a 4 foot chain fence. Not the best angle, but you can see how full and big they are.
On Jul 24, 2011, AnythingGreen.com responded with:
"On Apr 7, 2010 11:56 PM, AnythingGreen.com responded with:
|On Mar 29, 2011, CFruge Wyanet, IL wrote:
WoW!! These trees were in Great shape!!!!..You guys do a fantastic job...Just got 101 Green Giants all were in great shape and still soaking wet!!. Wife and I was worried about ordering online and not being there to see the trees but all was good when we got them... Over all we give it a 10/10 we will do more business with them again....
|On Mar 24, 2011, lfahey48 Middleboro, MA wrote:
First time ordering by mail, Anything Green had the best price. Ordered 30 Leyland Cypress, they arrived on time, green and healthy. Soil was still moist, so the newspaper and waxed boxes must hold the moisture in. Trees were at least the size stated if not bigger. I found the fertilizer he recommended with no problem at Lowes. This is my first project of this size so I will follow Johns instructions. Only problem has been communication with John. He has gotten back to me but it takes a little while. I would order from Anything Green again
|On Mar 23, 2011, bulilit Tyler, TX wrote:
We ordered 12 1.5-3 feet Thuja Giant Green. We actually needed more but we just tried a dozen to see how the plants will look like. It arrived before weekend and planted it right away. We were excited as this was our first online plant purchase but we kinda hesitated a little bit as the trees looked really small. The only good stuff is the trees looked healthy when they arrived.
On Mar 23, 2011, AnythingGreen.com responded with:
"On Mar 23, 2011 4:09 PM, AnythingGreen.com responded with:
|On Jun 7, 2010, harstvedt Oconomowoc, WI wrote:
Posted on May 26, 2010, updated June 7, 2010
On June 7th, 2010, harstvedt changed the rating from neutral to positive and added the following:
I am happy to say that after my conversation with John Pounder, we received the trees that week on Friday. I have to say that they were in perfect shape, very green and healthy looking. I would order again from anything green.
On Jun 7, 2010, AnythingGreen.com responded with:
"On May 26, 2010 1:05 PM, AnythingGreen.com responded with:
I have gotten in touch with harstvedt and we have straightened the problem out. I have been out of town this week and calls get forwarded to me. Unfortunately my cell phone hasn't had a reliable signal. I'm going to change the greeting on our phone system reflecting that AnythingGreen support will be closed until after Memorial Day.
|On May 20, 2010, WMorgan Medford, NJ wrote:
I ordered 6 Cryptomeria and 6 Leland Cypress trees. I bought the cheapest just in case. They were less than $3 each. I ordered on a Monday night and hoped that they would not ship until the following Monday, so that there was little chance that the plants would roast over a hot weekend in a UPS warehouse. That's exactly how they shipped, and I got them on Thursday afternoon [today]. The soil was still moist, the trees were bigger than expected and all were very well rooted. They were all very green. No yellow discoloration at all. This is better than I expected. These are very healthy plants.Obviously, if they die, it's nature's or my fault. I would definitely order from Anything Green again.
|On Apr 1, 2010, jrlancaster Marietta, GA wrote:
Ordered 100 Pacifica Blue Junipers in 2.5" pots. I was pleasantly surprised on the size and condition of the plants. They were larger than I had thought they would be and they were all in excellent condition.
On Apr 1, 2010, AnythingGreen.com responded with:
"On Apr 7, 2010 11:58 PM, AnythingGreen.com responded with:
Thanks for the kind words!"
|On Oct 1, 2009, blroy60 Killeen, TX wrote:
The 20 trees arrived on time and alive.I went out and bought tree soil and lime per instructions.After planting the tress and watering them on a regular basis due to the heat in Texas,they all turned brown and died one by one.I'm out all my time , money , and effort on this project.I chose the Thuja green giants because they where supposed to be drought resistant and grow well in a variety of soils.Well they don't grow well in Texas.I would recommend you try somewhere else for your tress and don't buy them here!They were so root bound when I got them ,its no wonder they did not live.
On October 1st, 2009, blroy60 changed the rating from negative to neutral and added the following:
Shortly after posting my first comment,I received a call from John.He talked to me and asked a few questions about what happened to my trees.I told him how I planted them and after a few minutes he told me that he would send me replacement trees for the ones that died.I have to admit that I was surprised at his actions and I'm pleased to say that he is a very dedicated man and that his willingness to help me is very much appreciated.I am pleased to say that I will buy from him again in the future! It might have been the very hot summer that killed my trees and no fault of Anything Green.Texas is known as a hot place and planting the trees in summer might have been my fault .We get plenty of sun and now might be a better time to plant them.We are in the fall months and the weather is better now and should give my trees a better chance to grow. Thanks John
|On Jun 27, 2009, Precisionjohn Hillsville, VA wrote:
I ordered 16 Thuja Green Giant trees, 2 to 3 foot high in 1 gallon pots. The order arrived in timely fashion on schedule,in 2 separate waxed boxes. They were very well packed & potted in 1 gallon containers. All were a very vibrant green and very much alive, and the cost was only $5.88 ea. plus shipping.
|On May 12, 2009, Glsense Shippensburg, PA wrote:
I ordered 60 Thuja Green Giants about a year ago. I had some concerns about whether they would arrive while I was on vacation so I called and sent emails and like some others report here, I recieved no response. However, I kept trying and one day I was able to get John on the phone. He told me that my trees were sent out the previous day. Sure enough, the next day I received my trees. They were great. They were larger than I expected. It was several days till I was able to get them planted but at this point, a year later, only 3 of them died. Although it was tough getting some response from John, I will order from him again. As long as you can deal with not being able to contact John, HE OFFERS EXCELLENT TREES AT AN EXCELLENT PRICE!!!!!!!!
|On Jan 17, 2009, sutallee101 wrote:
I ordered 20 Thuja Green Giants. I was surprised how healthy and nice they looked. Nice and green ,nice healthy roots. I planted them today 1/17/09. I have a green thumb and if any of them die it wont be because anything I done wrong. I will write back here in a year to let you know how they done.
|On Nov 22, 2008, gingergarden Mchenry, IL wrote:
I was very pleased with the Green Giant Thuja that I ordered. The trees were very well packed and shipped quickly. The trees were even bigger than I expected and a great value for the price. I would buy from this company again.
|On Oct 7, 2008, ionosphere Seattle, WA wrote:
I purchased 20 of the smallest thuja green giants. They all arrived in great condition and they seemed to be packed well and moist. I recently purchased another 20 since I was so pleased with the first batch and decided I needed more. These too came in great condition. Naturally I won't know how could they will do for a number of years and am hoping for the fast growth they claim to have.
|On Sep 12, 2008, volfan17 Piedmont, SC wrote:
This is my secound order from anything Green ,I bought some greengiants a few years ago and they arrived in great shape.And most recently I ordered creptmoria Excuse spelling and these plant arrived beatiful better then I expected I would order agin for them .Thanks
|On Aug 28, 2008, hapewhenigrdn Albany, OR wrote:
Great experience! Ordered Thuja Green Giants and they arrived moist and taller than I expected (I assumed they would be on the smaller end of the range). They were still moist after sitting outside in the heat for a couple days as I was away for sudden family death. Trees are healthy and packed well. Can't wait to get them planted & watch them grow. Hope to order more!
|On Jun 11, 2008, New_Gardening Milwaukee, WI wrote:
I had the same problem DonaldCrane had with customer to company communications. My total order was 160 trees. I am sure the company is very busy with filling orders but feel that they should staff someone to respond to customer inquires and / or changes to orders.