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Comments regarding The Tasteful Garden

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126 positives
4 neutrals
8 negatives

Comments:

RatingAuthorContent
Neutral WoodlandGarden9
(1 review)
On Sep 9, 2019, WoodlandGarden9 Quitzdorf am See, SN wrote:

I would not order from A Tasteful Garden again. My issue was more or less resolved by a refund, minus shipping, but this is not a company I trust.

I ordered 6 plants, none of them arrived in good condition. One of them was twisted and broken and was not plantable. The remaining five were severely infected with either a bacterial or fungal infection. These were also not plantable as I did not want to risk infecting the rest of my garden.

The flyer that came with my plants says customer service can be reached by phone Mon-Fri 9am-4pm. I called immediately and my call was not answered or returned. I sent an email with photos. I received an email back saying someone was only in the office Mon & Tues- which makes the flyer misleading and another reason I do not trust this company.

I was told new plants would be shipped a week later, add a few days for shipping to that and we are now too close to my first frost date. I wrote back and asked for a refund, which was honored. But since my shipping was not refunded I still lost money on this totally unusable order.

I was also not offered and apology, for whatever that is worth.

Neutral rissole
(7 reviews)
On Sep 19, 2011, rissole Atlanta, GA wrote:

Posted on September 19, 2011, updated September 19, 2011
Posted on September 17, 2011, updated September 19, 2011
I ordered several plants from the Tasteful Garden in the past few months. Two of them were blueberry plants. It's been a hot summer, but the Tifblue plant made it through. However, the Climax did not, even though I watered it regularly. I ordered some potted herbs as well. The lemon verbena looks great. The thyme looked great for over a month, but then about 90% of it suddenly dried up and died. I don't know what happened. I watered it regularly, but tried not to overwater. It's still in the original container, and gets a good bit of sun too. I think it may still survive, but I'm not entirely sure. I did order a raspberry plant as well, and it's doing fine.

I'm disappointed that I had to order another blueberry plant from another company to replace the Climax that died. I'm disappointed about my thyme too, but maybe there's hope. Anyway, I don't know whether I will order from this company again or not. I understand why a small business wouldn't want to guarantee their plants, but as a consumer, I generally prefer to order from larger companies who do.


On September 18th, 2011, rissole added the following:

I just wanted to add to what I wrote. The plants did arrive in good condition. As far as guaranteeing that the plants will survive, a company cannot guarantee that per se, but some companies will replace plants that don't survive within a year of the order. My blueberry plant started to die about 4 weeks after it arrived. I did not contact the Tasteful Garden about this, because nowhere did I read anything that they would replace it a few weeks after I ordered it. As for the thyme, I didn't realize that one should transplant it into a larger pot, but that's helpful to know.
On September 19th, 2011, rissole added the following:

Oh, just wanted to say about the thyme. I'm going to transplant it right away, because it's still hanging on at least! :)
On Sep 19, 2011, The Tasteful Garden responded with:

"On Sep 18, 2011 8:24 AM, The Tasteful Garden responded with:

Our plants are 100% guaranteed to arrive in good healthy condition. We cannot however guarantee that every plant will always survive no matter what happens, no nursery can. If your blueberry plant died within a few weeks of arrival, we would be glad to replace it. The Lemon Thyme, like all thyme plants can be a bit finicky but if it had been transplanted as we recommend into a larger pot, the results may have been better.

I don't know if this customer contacted us or not, generally we do send replacements with no questions asked but obviously if they did arrive healthy and growing well, something happened to them later which was out of our control."


Neutral magnaastra
(49 reviews)
On Jun 4, 2011, magnaastra Charleston, IL (Zone 6a) wrote:

Posted on May 6, 2009, updated June 4, 2011
Awesome packaging, and delivered exactly when promised...but what was truly amazing were the plants themselves: big, beefy, healthy things. I definitely got my money's worth, and then some. Will be a repeat customer for sure.


On June 4th, 2011, magnaastra changed the rating from positive to neutral and added the following:

After my previous experience with the Tasteful Garden, I was very disappointed with this year's performance. My order was "supposed" to ship on X date; I never received it, nor was I provided any communication until I initiated it. I was told that their new hire failed to process the order correctly. Well, since I deal with a) new hires; and b) order fulfillment (critical patient care measures/procedures/policies, to be exact) in my career, I was disconcerted by this explanation. Where are the process safeguards? And, of course, everybody has to start somewhere, but where's the supervisory oversight for new employees? I will add that their customer service rep was most courteous as she was doing her job, even though I was far from satisfied with the gist of the response.

I'm not giving the big "N" rating since I know from prior experience that they DO have good product. But all the great product in the world is useless if delivery systems are flawed.

I won't be returning.
Neutral ccook60610
(1 review)
On Apr 4, 2007, ccook60610 Chicago, IL wrote:

I order two sweet million tomatoes and one was broken in two.I am not sure if the tomato will survive.


On Apr 4, 2007, The Tasteful Garden responded with:

"


On Apr 4, 2007 5:18 PM, The Tasteful Garden added:

We always guarantee our plants arrive safely, we will replace the broken one immediately"



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