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Comments regarding Empire National Nursery, LLC

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  Feedback History and Summary  
15 positives
No neutrals
6 negatives


Positive asteric
(1 review)
On Aug 22, 2016, asteric Brooklyn, NY wrote:

Posted on August 16, 2016, updated August 22, 2016
I do not like to leave negative ratings for a company, and will change it if the situation changes. I purchased a weeping higan cherry from empire nearly two weeks ago and never received a confirmation of sale of any kind. The credit payment went through on the day the purchase was made. I emailed the company and the email bounced back. I checked with my credit card company to find their phone number and they still have a NC phone number listed as their number even though they are now in Minnesota. Maybe they are just luddites who don\'t have a well functioning internet system, but given the two comments prior to mine I am beginning to wonder if I will ever hear from them at all.

On August 22nd, 2016, asteric changed the rating from negative to positive and added the following:

Well, this is embarrassing... I have found a response from Empire in my junk mailbox. A very polite and detailed personal response at that. Not sure why I received a notice of "failure" to send in my inbox but the other negative reviews may have predisposed me to think the worst. Anyway, they have confirmed my order and will be sending it when the weather cools a bit, which makes perfect sense. I do hope not too many people read my review since I wrote it a few days ago.

Positive mhrarabs
(3 reviews)
On Jul 31, 2008, mhrarabs Gering, NE wrote:

My experience with them could not have been better. The two trees I ordered arrived in good shape. The packaging was fine.However one tree died rather quickly after I planted but the other one grew for a month or so. It seemed to be doing very good but it too died. I am sure it was me, not the plants however they did replace them both and the new ones are much larger and doing wonderful. I WILL buy from them again. They were quick to answer all my emails and very helpful.

Positive MorsisX
(27 reviews)
On Jun 10, 2008, MorsisX Lockport, IL (Zone 5b) wrote:

3 years ago I planted 6 of their trees that were listed as fast growers, they arrived in "fair to middlin" shape. Two died but the remaining 4 are flourishing. The Ameri-willow is over 15' tall from a 3' sapling. The hybrid poplar is over 12' and Empress is over 10' tall.

My neighbors are in awe that I went from a bare backyard to shade trees in 3 years, this year alone the willow and poplar have already added 2' in height, and both are over 10' wide.

I paid around 5 bucks a tree, that is an investment well worth the dime and time.

This spring I ordered a honeysuckle vine with the Arbor day coupon, which meant I paid shipping only! They shipped 2 of them and both of which are quickly taking over their section of fence.

I will continue to use and recommend them!

Positive LeslieK81
(1 review)
On Mar 31, 2008, LeslieK81 Clinton, TN wrote:

I would highly recommend Empire. Fast shipping, trees arrived well packaged with good root systems. There were no surprises; these were twigs just as the website stated. The Ameri-Willow's were quite large twigs which was nice - about 4 feet tall! I ordered these as a birthday gift for my brother and included in the "note to seller" field that I would like any pricing information left out of the package. Not only did they read my request, but I was sent a polite email confirming that the the pricing information was omitted. It was reassuring to know that they are attentive to special requests. I have very high standards when it comes to customer service and they did not disappoint.
Two thumbs up...thanks Empire!

Positive dave719
(8 reviews)
On Jun 28, 2007, dave719 Humansville, MO (Zone 6a) wrote:

ordered 16 Ameri-Willow tube size all arrived in good shape had good service even when I missed wrote my e-mail address it took a second e-mail to get everything straight i would do business with these folks again.

Positive Cordeledawg
(19 reviews)
On Apr 20, 2007, Cordeledawg Cordele, GA (Zone 8a) wrote:

Extremely pleased with the Tulip tree I received in response to their Dave's classified $5.00 tree ad in celebration of National Arbor Day. I was needing a large shade tree for my lot and the one they sent fits my needs exactly. This tree was packaged well and shipped quickly too. In reviewing their website, I also find their prices to be very affordable. Their plant spacing and information on fast growing trees was also helpful. I've e-mailed them today for additional information about ordering a male and female spicebush. I'm interested in host trees for butterflies and they do have others like paw paw. The Tulip tree I received is a bf host tree as well.

Positive tedroonio
(3 reviews)
On Nov 12, 2006, tedroonio in Parker, CO (Zone 5b) wrote:

The website is hokey (color schemes, promotional hype, no navigation bar, etc). It's also very unsettling to deal with a company that does NOT DISCLOSE its phone number.

That said, I ordered 6 Ameri-willows from them and they arrived as described. It's fall now, so we'll see how they survive the Colorado winter.

Positive kingsolo
(1 review)
On Apr 2, 2006, kingsolo Ocean Springs, MS (Zone 8b) wrote:

Ordered 5 trees & 2 vines from Empire. Recieved all items a day ahead of when I was expecting them. All appeared to be healthy. Two things I would change if I was Empire... website was a bit difficult to navigate & use, and plating instructions were a little lacking as I am a new gardener & never really planeted a tree. The instructions didn't state how far to plant trees/vines apart, a reccommended fertilizer to help trees acclimate to their new home, etc. Overall a great experience so far.

Positive Lakemoorwillow
(1 review)
On Feb 12, 2006, Lakemoorwillow Knoxville, TN wrote:

Ordered five trees, they arrived in less than a week and look to be very healthy. Trees are bigger than I anticipated and have a good root system.

Positive screwedlikehell
(2 reviews)
On Oct 14, 2005, screwedlikehell Howey In The Hills, FL wrote:

Empire National Nursery in Naple, FL, could answer my rather complicated and detaile-oriented questions about Paulownia Tree and Ameri-Wood (both fast growing trees,) immediately and with 100% accuracy and 100% thoroughness. This kind of nursery is very rare. It is important to select the nursery that "KNOWS" about what they are growing.

There is only one negative comment in this site from one customer about this nursery so far. And if you read it, you will know that it must not be labeled as "negative."

I have been in Central Florida, near Orlando, for 8 years, and purchased quite many trees from the nurseries located in North, where not all of them were knowledgeble and kind enough to answer my questions. Now, I only wish I had found Empire National Nursery 8 years ago.

Positive Xopher
(2 reviews)
On May 23, 2005, Xopher Romulus, MI wrote:

Empire nursery rocks! They have a huge selection of trees and their prices are very affordable. I ordered 15 trees and all 15 trees arrived in perfect condition. The 3 European white birch trees that I ordered branched out 3 days after planting. I also ordered 6 of the smallest Dawn redwood trees they had to offer. I was shocked when 36"+ sapplings showed up at my front door. I was expecting tiny 8" cuttings.
I highly recommend this company to anyone that is tree shopping.

Positive Tigershark
(1 review)
On Mar 7, 2005, Tigershark San Antonio, TX wrote:

This was my first time dealing with Empire Nursery. I ordered 2 Coastal Redwood Trees and they arrived in perfect condition. They were well packaged and arrived promptly.
The trees were exactly as described. They are doing beautifully. I plan on ordering many more trees from them and have found the company a pleasure to deal with.

Positive bagpiper8
(7 reviews)
On Jan 30, 2005, bagpiper8 Weldona, CO wrote:

I have dealt with Empire in the past and also am ordering from them this year. They have been extremely courteous as far as their emails and correspondence are concerned One thing also, their trees are what they advertise them for--seedlings usually or one or two year cuttings, so don't expect huge trees as you would from a local nursery. The rates are reasonable and you can get a lot of trees for a smaller amount of cash. I will definitely do business with them in the future.

Positive gcmastiffs
(6 reviews)
On Apr 25, 2004, gcmastiffs Jupiter, FL (Zone 10a) wrote:

My order of huckleberries, blueberries and raspberries arrived in good condition, well packaged, undamaged. I was a little surprized at how small the potted blueberry plants were for the price, but all 4 are doing well. One of the raspberries died shortly after being planted, the others have grown beautifully and have berries on them now. The nursery will replace the one that died, with my next order due in a few weeks.

I have placed a much bigger order after seeing how well my berries are doing.

I recommend this nursery, especially for southern growers, since they are located in Florida and carry plants that thrive here.


Positive Pitch
(6 reviews)
On Feb 20, 2003, Pitch Port Washington, NY wrote:

Received healthly trees promptly, in good packaging. Customer service is great, and e-mails are answered quickly with informative answers. Prices are also a bargain. Pleasure doing business with, and will definitely do business with again.

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