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|On Sep 1, 2020, DavidRupert Harrisburg, PA wrote:
Their customer service is the best. I ordered plants in July. In August I called and asked to increase my order. They did so without adding add'l shipping. I emailed them in late August asking if my shipping date could be sooner. They shipped it the next day. The people I speak with and email with are so very nice. They are the very best.
|On Jul 11, 2020, YvonneMal Waymart, PA (Zone 5b) wrote:
Posted on June 26, 2020, updated July 11, 2020
On July 11th, 2020, YvonneMal changed the rating from negative to positive and added the following:
Updated to reflect outcome and email communication with company.
My follow-up email was overlooked and I've since received suitable looking plants.
Thank you for your attention to my order as yours is certainly a place from which to purchase healthy plug plants.
|On Jul 6, 2020, CraftsmanJunky Portland, OR wrote:
I ordered 12 heuchera from Santa Rosa Gardens in early May. I received them before the end of the month. While they were very small 1.5" plugs when I received them, they looked really healthy and were still moist when they arrived in Oregon. I planted them immediately into 4" pots and then a few weeks later into the garden. They still look healthy and some of them have gotten so large it's hard to believe they were plugs so recently.
|On Jun 19, 2020, pandazankar Oxford, NY wrote:
I was late buying plants and a lot of what I wanted was sold out. I happened on the Santa Rosa site,they had what I wanted,prices were right and so was shipping. I expected to receive potted plants that I would have to hurry and get in the ground...a problem for me since I injured my back and have to have my husband do it. I was pleasantly surprised to receive plugs...very healthy and I was very impressed with the packaging...nice heavy cardboard separating each plant that was in a small plastic bag. They were just the right size to put in pots...I had the pleasure of getting my hands dirty,the relief of not having to rush to get them planted and they are nicer than larger plants I have received that were much more expensive. I am going to place another order in a couple of weeks.
|On Jun 1, 2020, LucasCatChow Tulsa, OK wrote:
Posted on May 7, 2010, updated June 1, 2020
On April 24th, 2010, LucasCatChow changed the rating from positive to neutral and added the following:
I've been ordering from them every year for about 3 or 4 years. I always order Duranta Erecta Cuban Gold as it's not available here. This year I was surprised to see that instead of their usual nice 4 inch pots containing fully rooted plants I received plugs stuck into empty peat pots. Thank goodness I was home when they arrived and was able to immediately plant them on into a potting mixture as plugs pulled from their containers with roots exposed wouldn't have lasted very long. I had ordered 3 plants and they sent me 6 plugs, so I placed two plugs per my own 4 inch pots so didn't feel cheated exactly by the quantity they sent. I also received a Scaevola that looked a little rougher then usual, but I trimmed it back and repotted it and it seems to be doing fine as of a few days later. I don't know what happened this year. Perhaps the unusually cold winter weather affected their crop. A note about why non-containerized plugs were being sent would have been nice at the very least. I'm hoping this was just an off year for them.
On May 7th, 2010, LucasCatChow changed the rating from neutral to positive and added the following:
All companies should have this type of customer service. Apparently they are attentive to anything other then a positive rating on Dave's, as shortly after my neutral rating they e-mailed me offering to help me in any way they could. I re-stated my complaint about receiving plugs but telling them that in the end I was pretty sure things would work out. Just acknowledging my disappointment this year was nice of them, but they went even further by shipping me 3 fully rooted 4 inch pots of Duranta Erecta Cuban Gold. I never asked for them and was pleasantly surprised when they arrived. You gotta love this company. Buy with confidence. I certainly will again.
On June 1st, 2020, LucasCatChow added the following:
This has been a rough spring for more then one mail order company so taking that into account my shipment was also delayed longer then promised by about 2 weeks. However when I notified them by e-mail, they shipped my order out immediately. I ordered one of their 3 pack plugs and was happy with them. They had a nice root system, adequate foliage and were enclosed in a protective individually divided plastic pack. I potted them up and have every hope for success.
|On May 9, 2020, DonnaMack Elgin, IL (Zone 5a) wrote:
Posted on March 14, 2019, updated May 9, 2020
On March 29th, 2013, DonnaMack changed the rating from negative to neutral and added the following:
I received a very gracious email from Ms. Jude Groninger of Santa Rosa Gardens. She seemed genuinely concerned, and offered me a ship date of April 22 for the replacement plants.
I am changing my rating to neutral, and if this attention is any indication, I am in hopes of changing my rating to positive.
On April 25th, 2013, DonnaMack changed the rating from neutral to positive and added the following:
I received replacement plants, plus a gift, and I must say that the alchemilla mollis are amongst the finest I have ever received - beautiful, large, and well packaged. Just excellent.
On May 30th, 2015, DonnaMack added the following:
I must give credit where credit is due. I have ordered several grasses from Santa Rosa this year: calamagrostis acutifolia, calamagrostis brachtitryca, miscanthus 'Morning Light'. All have been excellent.
On May 11th, 2016, DonnaMack added the following:
Wow, A+ this year. I fell in love with dwarf plumbago, ordered six and got these perfect gems. They are so gorgeous, I can't believe they were hauled around the country. I ordered a third calamagrostis bractitryca to go with the two I purchased last year. I don't know how they do it., but they do it very well, and I scan their lists every year for additions to my garden.
On May 18th, 2016, DonnaMack added the following:
I just realized, as I was planting my plumbagos from Santa Rosa, that I paid for six, and got 7!
On June 16th, 2016, DonnaMack added the following:
I have garden clients and some of them rely upon me for plant recommendations and suppliers. Of course, I want to impress them. I needed a trio of geranium biokovo, eragrostis spectabilis and plumbago - nine plants in all. I bought them all at deep discount - my client expressed concern. Won't they be duds?
The plants were all beautiful. The eragrostis was the best I have ever seen - heck, they were better than mine. I was so pleased because it reflects on me, but it also demonstrates the very high quality of the plant material from this company.
On April 28th, 2017, DonnaMack added the following:
Received another beautiful order from Santa Rosa Gardens. Gorgeous alchemilla auslese and lavenders. The lavenders were MUCH bigger than I expected. I saw them in my local, very high quality (and expensive) nursery, and these are better.
But I would like to add how much I appreciated getting an email from Ms.Groninger because my aralia 'Sun King' plants are delayed until May. Unlike another company I recently criticized, she wrote:
We apologize that we were unable to supply your order in its entirety. As we say in the nursery business: "We can grow all of the plants some of the time, some of the plants all of the time, but we can’t grow all of the plants all of the time.” We thank you for your understanding.
Please let us know prior to shipping beginning on Monday if you would like to choose a substitute plant, keep an item on backorder, or if you would prefer to just cancel a part of your order."
That's the way to do it! Of course, I'll wait for two more weeks. And this is why, as a manager of several private gardens, I point my clients to Santa Rosa Gardens. Wonderful plants, service, and in these days - courtesy and consideration.
On April 27th, 2018, DonnaMack added the following:
I have placed more than one order from Santa Rosa Gardens and just received my spectacular Arabis 'Sun King' plants. I trialed them last year and they were excellent, so I had to have two more. They were surprisingly big and glowed with health. I was very pleased.
In addition, Ms. Groninger has come up with white gautheria. I didn't know there was such a plant. It's called 'Peppermint Pearl'. She sent a spectacular trio of plants. I already have the blue and this adds a lovely twist.
On March 14th, 2019, DonnaMack added the following:
I ordered 5 coral bells on deep discount. I was a bit concerned because I received notification of delivery today and I am in zone 5a. They came today. They are perfect, and part of the reason is that they were shipped with a heat pack! I have never seen that before.
Bravo Santa Rosa!
On May 9th, 2020, DonnaMack added the following:
Yes, indeed Santa Rosa has changed its model - actually it has done it twice now. A while back they went to plugs only, and in very large quantities. This was not useful to me or many home gardeners. So apparently many were unhappy. I certainly was, because this has become one of my major suppliers.
So they pivoted, and are now sending smaller plants. At 3 for about 9 dollars, I decided to give it a try. The plants are much larger than plugs. I would call them starter plants. They are incredibly nice - I was pleased. Packaged with great care. They could go into the ground, where I would not put plugs.
On the whole I am vert happy, because I can order more smaller plants. I will continue to be an enthusiastic customer.
|On Aug 4, 2019, Hemhostaholic Scranton, PA (Zone 5b) wrote:
Ordered 4 Rudbeckia. The plants were all meticulously packaged. The 4 plants are doing well and have flowered, I just received them within the past few days. The added bonus, a coupon to be used on a future purchase! Will definitely be ordering from Santa Rosa again!
|On Jul 5, 2019, lovelyflower001 West Haven, CT wrote:
Placed multiple orders with Santa Rosa. Some plants died, some grows poorly, some grows beautifully. But Santa Rosa always willing to refund the ones that did not perform. Santa Rosa, so far, has been the most excellent online nursery source for me. Highly recommended.
|On Jan 30, 2019, hamptons Watermill, NY wrote:
Plants mostly well packed and in good shape. They have good sales. You’ll pretty much get a healthy plant and not a dehydrated cutting or bulb, like some nurseries try to pass off as “plants.” Only had a problem with one type of plant and it turned out to be a plant that just couldnt survive in good circumstances no matter what. Other than that, I’ve had success with all of their plants.
|On Sep 15, 2018, Jaredc Portsmouth, NH wrote:
Posted on August 31, 2018, updated September 15, 2018
On September 15th, 2018, Jaredc changed the rating from negative to positive and added the following:
Updating my review of Santa rosa to positive, after contacting them about the plants i recieved they were very willing to work with and replace those that did not do well. Great customer service, looking forward to see how things do next year
|On Aug 24, 2018, grommet Largo, FL wrote:
Just received four gaura Whiskers Deep Rose. These were beautifully packed and quite large and healthy. Pleasantly surprised at size of plants for the price.
|On Jul 17, 2018, Schwager Pueblo, CO wrote:
Posted on July 19, 2014, updated July 17, 2018
On July 17th, 2018, Schwager added the following:
I continue to be very pleased with SRG. The plant quality and careful packing are perfect!
|On Jul 11, 2018, lilaclily Lombard, IL (Zone 5a) wrote:
Posted on May 30, 2014, updated July 11, 2018
On May 30th, 2014, lilaclily added the following:
Second year ordering from Santa Rosa and all I can say is - what an outstanding experience from start to finish. Placed an order for 20 perennials and couldn't believe the large, healthy plants I received for the price. Some plants were already blooming with stalks over a foot tall and they survived shipping completely intact with not a leaf disturbed.
Love, love, LOVE Santa Rosa Gardens!
On July 11th, 2018, lilaclily added the following:
Santa Rosa Gardens has a loyal customer FOR LIFE here!
I've neglected to update my rating for a few years, but know that I order from SRG every year and have always been happy. in 2016, I took advantage of their fall clearance sale and went nuts. The plants were shipped in early October, but apparently that was not enough time to get them established in my unpredictable Chicago zone 5 garden. I was devastated the following spring when many of the perennials did not come up. I reached out to Jude, and was floored when she sent replacements - it was a large order and about 70% of the plants did not survive the winter.Two important lessons learned from this experience - the first is do not plant perennials so close to winter here, and the second is SRG truly stands behind their plants!
I've placed four orders so far this spring and summer. Like I said, loyal customer FOR LIFE!
|On May 30, 2018, MNWildRose Winona, MN wrote:
I LOVE Santa Rosa Gardens! They send healthy, well-packed plants - and at great prices and offer wonderful sales. I'm now purchasing my 3rd Bargain Box (and a bargain it is!). Can't wait to see what perennials they send this time. Jude and her staff have consistently been helpful and responsive to my questions and requests. They provide exceptional customer service. For online purchase of plants, this is my go-to place to shop!
|On May 24, 2018, carolmo Olathe, KS (Zone 5a) wrote:
Posted on November 2, 2016, updated May 24, 2018
On October 21st, 2016, carolmo added the following:
10/21/16 Just received 6 more plants from their fall sale - prices unreal - so low. Packaged very well to protect the plants. Picked up a Cantaloupe Echinacea for my daughter who admired the one I already had - it has an opening flower bud on it - wow. Also got for me - 2 plants that I had before but lost - dianthus baths pink, hosta stained glass and 2 new ones - penstemon carillo rose, sedum lime twister. I read their directions, removed paper, removed netting from the bottom, replaced any lost soil, watered them and placed in shade overnight - will plant in tubs tomorrow. Excellent company and great sale prices. Beautiful plants.
On November 2nd, 2016, carolmo added the following:
11/2/16 more plants - all beautiful - some with blooms - great packaging, great prices, fast shipping. This is a great company.
On May 24th, 2018, carolmo added the following:
Ordered more plants. Shipping caused a problem - I asked for one replacement (plant dried out) - got it fast. Great company.
|On Apr 5, 2018, Mid12nt Stone Mountain, GA wrote:
Posted on June 18, 2017, updated April 5, 2018
On April 5th, 2018, Mid12nt added the following:
April 2018, I just received my carefully packaged order of various plants, all in great health and ready for planting tomorrow. I am so glad I found this nursery, I have been very pleased with the selection and pricing. I love my Ruby Ribbons grass I purchased last year, it is doing well and already starting to sprout.
|On Dec 22, 2017, KrautThistle Levittown, NY (Zone 7a) wrote:
Posted on May 26, 2017, updated December 22, 2017
On December 22nd, 2017, KrautThistle changed the rating from neutral to positive and added the following:
After having the entire summer to grow out the plants I had received this year from SRG, I thought it would be prudent to come back here & leave a new review on how they faired. Despite the initial setbacks upon their arrival, I was pleasantly surprised to see how well these plants acclimated themselves & later on grew into lovely, healthy specimens. The most spectacular was the Pennisetum "First Knight" which grew from a small plug into this massive 5' tall shimmery deep violet-black mound of gorgeousness. It became one of the focal points in my front yard & every one who passed by stopped to inquire about it. That free baby sedum I received mangled in the box turned out to be quite a little champion once I planted what I could salvage of it & the little thing situated itself within 2 wks. Got some lovely magenta blooms on it too this summer which was exciting. The baby Giant White Calla grew into a magnificent plant & I even got a bloom the first year. The Musa Basjoo & Japanese Forest Grass were a loss but SRG did indeed reimburse me for them. The rest of the plants in my order all survived & grew well enough where I can say I am satisfied with my experience with Santa Rosa Gardens, thus I felt the need to change my rating from neutral to positive. I am still unhappy about the condition I received these plants in but they did survive & grew on to become worthy of mention. I still have all of them too, overwintering in my house until winter passes. Would I order from SRG again? Yes, I feel they deserve another chance.
|On Oct 16, 2017, ncbill West Jefferson, NC wrote:
I have had very good experiences ordering from Santa Rosa. I found them because of Watchdog, and I have not been disappointed.
|On Jul 13, 2017, clematisclem Ypsilanti, MI wrote:
Santa Rosa Gardens, you have a new loyal customer! I've ordered many plants from a good number of companies over the years. Your shipment may have been the best of all. The Purple Love Grass and pink muhly grass I ordered from your was meticulously, neatly packed with safety for the plant being the first consideration. The plants were green and in good condition. The shipment included clear, helpful directions for easing the plants' transition to their new home. You took pains to secure each one of my grasses in its own little net bag and snug cardboard space. All he way from Florida to Michigan, arriving in great condition!
|On Jun 17, 2017, dcmay Greenwich, CT wrote:
An excellent online nursery ... large selection of perennials, succulents, houseplants and more. Fair pricing and healthy plants. Expedite and helpful responses from customer service... I am a very happy customer!
|On Jun 15, 2017, 67gt500 Federal Heights, CO wrote:
I purchased a Banana tree from Santa Rosa gardens ( Ensete Maurelii ) plant arrived well packaged and in very health shape. Great service. I will buy from them again.🌱
|On May 28, 2017, jenmulvey Blauvelt, NY wrote:
My order arrived yesterday. Santa Rosa Gardens did a wonderful job wrapping and packing all of the plants. I've never seen anything arrive so perfectly! I've ordered from numerous places and try to stick to Connecticut as closer. The plants are hanging out on the deck and I'm going to start planting now.
|On May 17, 2017, pugetblooms Port Orchard, WA wrote:
Santa Rosa Gardens was great to work with. I originally got overexcited and ordered two bargain boxes, one perennial and one shade, and two other plants but quickly remembered that I need to prep our shade garden area before ordering shade plants. I emailed them and woke up the next day to a response and confirmation of cancelling the order for the shade garden box and a timeline of when to expect my plants. As promised, they arrived on time and we immediately opened the box. Everything was as snug as could be, healthy, with established root systems potted in rich moist soil. The only complaint about packaging is that we ordered an Elephant Ears plant that was taller than the box used that was forced in there so one of the two leaves were broken and had to be pruned away. Other than that, it was quick and easy to work with them and they had a lot of varieties that we were looking for. Oh yeah! We're in Washington State and the plants were STILL moist even though they came all the way from Florida!
|On Apr 24, 2017, blondedonna12 Jacksonville, NC wrote:
I have ordered from this company several times in the past, and I've always been happy with how the company carefully packages each and every plant you order from them. If you have a plant that ends up not surviving the growing season, just contact customer service and they will easily send a replacement without a hassle. I unfortunately had to do that once, but it wasn't because the plant was bad, it was more I think because I had planted in an area that the flowers weren't suitable for. Santa Rosa's prices and sales are honestly some of the best I have seen online. They sometimes offer deals, and plant selections, that are far better than what can be found at your local Lowe's or Walmart stores. I highly recommend people try this company!!!
|On Apr 19, 2017, ChrissieY Cary, NC wrote:
Posted on April 15, 2017, updated April 19, 2017
On April 15th, 2017, ChrissieY added the following:
04/15/2017 update: it's now been a week and one of Ascot Rainbow is pretty much dead, although the other Ascot Rainbow has picked up and looking well. 2 Baptisia - blue false indigo, remain standing although still not looking the happiest but there's hope. The rest of the order (15 plants) are looking good. I have contacted the sales as suggested by their representative and am waiting for their response. Hope to have the next update with good news to report.
On April 19th, 2017, ChrissieY changed the rating from neutral to positive and added the following:
03/19/2017 update: SRG has responded and offered solutions on the wilting plants. I found them very easy and pleasant to deal with and consequently I have ordered a few more plants knowing I will be satisfied with their products and service. I will recommend and continue to order from SRG of those I couldn't find in the local nurseries.
On Apr 19, 2017, Santa Rosa Gardens responded with:
"On Apr 10, 2017 5:37 PM, Santa Rosa Gardens responded with:
Thank you for your feedback and comments. Our apologies for the poor shipping that occurred with your order. Please know that the condition of your plants arrival is not the normal for Santa Rosa Gardens. Please give sales a call and we can note the problem and help you with any plant issues that arise. We guarantee all of our plants and stand behind their performance, so we hope that we can win your trust back!"
|On Mar 27, 2017, plumtree11 Basking Ridge, NJ wrote:
Received my hellebores; very happy with the purchase. Big healthy plants at great prices, safely packaged, shipped as scheduled.
|On Mar 23, 2017, Viton60 Lakewood, NJ wrote:
Beautiful plants for a great price. Arrived as promised, super healthy with excellent root systems. If there was one negative it would have to be the packing method. While the plants were all sleeved to prevent physical damage there was nothing to hold the soil in the pots. When I opened the box there was loose soil all over the place. All 5 plants were falling out of their pots to some degree with roots exposed.That being said I think they will be fine as they were sturdy plants to begin with. I would definitely order again.
|On Jun 24, 2016, 88griz Malmstrom AFB, MT wrote:
Posted on June 22, 2011, updated June 24, 2016
On June 24th, 2016, 88griz added the following:
It is a "no brainer" to order from this company. My plants were shipped on a Monday from Florida and arrived in Montana on Wed. You simply cannot beat their excellent service.
Also, there is never any question as to getting a replacement plant if that becomes necessary. Their communication department is outstanding. I always receive an immediate response to my questions or concerns.
This is the only company that I will ever order any plants that I need.
Thank you, Jude. You are the best!
|On Jun 24, 2016, Deelewny Hazlet, NJ wrote:
Order several times a year from here and never disappointed. If I have a question for Jude, she always finds time to respond. This year I needed plants for a new garden bed but I waited a bit too long and a lot of plants I needed were sold out, as that's how popular they are. Order early. Plants are nice and healthy. If you wait for their sales you won't believe what you are getting for the price, but like I said you may not get the specific plant you wanted/needed.
|On Jun 19, 2016, BJames1 Elizabeth City, NC (Zone 8a) wrote:
Posted on August 16, 2009, updated June 19, 2016
On June 19th, 2016, BJames1 added the following:
A company I return to each year for making plant purchases. My only complaint is that plants have gotten a little smaller and packaging a little less secure.
|On May 15, 2016, nlhannamd wrote:
I've been ordering from this nursery since 2012 and have been very happy. The packaging has always been top-rate and the plants, good quality. Sometimes the plants are on the small side but the website is clear that almost all plants come in a 4-inch pot so I know that now.
|On May 6, 2016, GardenRanger Lynchburg, VA wrote:
1st experience ordering from this vendor.
|On May 3, 2016, jdlcav Huntsville, AL wrote:
I have placed several orders with Santa Rosa Gardens. The selection is excellent. If it turned out that something was not available, I was told right away and given the option of replacing it with something else or obtaining a refund. In each instance, the order was promptly delivered. Most importantly, everything I planted has come up looking great. I really like this company and highly recommend it.
|On Apr 21, 2016, GStickler Marshallville, GA (Zone 8a) wrote:
Ordered some coneflowers as well as Pink Muhly grass. Plants came quickly, were securely packaged, identified, and in good shape.
|On Apr 17, 2016, jheisser Fairland, IN wrote:
I ordered 2 Tiarella plants this year and several plants last year. All the plants were in excellent health and of the expected size. My only complaint is that their otherwise good packaging makes no provision for keeping the soil in the pot. As a result the plant could slip out of the pot and/or the roots dry out.
|On Apr 12, 2016, mrickett Lawrenceville, GA wrote:
I ordered seven perennials from Santa Rosa Gardens. They are beautiful plants! The foliage is dense and the root system is well formed without being pot bound. I was impressed with how well they were prepared for shipping. I have received plants from other vendors where all the soil had fallen out of the pots and the plants were damaged. These were in excellent condition. There was netting around each individual plant as well as paper. Also there was enough material added to the box to prevent the plants from being tossed around during shipping. Santa Rosa Gardens is now at the top of my list for mail order plants.
|On Oct 16, 2015, DavidLMo St Joseph, MO wrote:
Posted on October 17, 2014, updated October 16, 2015
On October 16th, 2015, DavidLMo added the following:
Looking for Awesome rating .... :-) Email to the company today:
You folks are awesome!!
I received Order 88184 today which was a replacement for Order 87918 which I had just received a week ago today. On the earlier order, I was concerned as to whether the plants would even make it. One was in particularly bad shape. They were received bone dry and all the soil had fallen out of the pots. I called
just Monday of this week.
The replacement plants are MUCH better than those I originally received. They look great --- EVEN though, they too were received bone dry and most of the soil
was not in the pots.
I have given you highly rated evaluations on the net at sites I WILL continue doing so as you guys are great. Quality is good, prices are reasonable and customer service is some of the best I have ever encountered.
Order 87918 was my third order with you and I am so happy, I may place yet another order in the next few days.
|On Oct 15, 2015, Shaken Scottdale, PA wrote:
This, along with 3 orders from other online nurseries, were my first online plant orders. The largest was from Santa Rosa Gardens and with 3 of 4 orders received, these are the nicest. All of the 25 plants I ordered are beautiful. The packaging was first class.
|On Oct 12, 2015, Carolinaflower8 Greensboro, NC (Zone 7b) wrote:
I was nervous about ordering live plants online, as I had never done that before. My experience was AWESOME. I ordered during a sale and still received a % off code for signing up for emails. One plant was not available when it came time to ship (I had ordered some time in advance), but I was offered very acceptable alternatives. Emails are nearly always answered very quickly (and always so if I have a true question--I do tend to be a bit chatty).