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Comments regarding Direct Gardening

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Positive ryheino
(1 review)
On Aug 14, 2017, ryheino Calumet, MI wrote:

I ordered from Direct Gardening in July 10, 2017. All plants arrive on July 22th, I ordered six tree hydrangeas (two different varieties). I was a little skeptical based on the numerous negative reviews on this site and others, but with the cheap prices I figured a would give it a try. So for about $20 with shipping I figured it was a deal. Anyways, so I have ordered multiple bare root plants over the years from various online or catalog retailers and generally have had about a 90% success rate.

So the day they arrived in the mail my wife picked them up from the post office and I hadn't notified her they were coming so they sat in her car for a few hours in the hot sun. Yikes!!! Anyways I took them out of the package, it was pretty "low effort" on the packaging side of things, and the plants were floating around in the plastic bag with root exposed and dry. So based on previous experience I was say this was bad, I mean really bad!!! Or was it. I did the scratch test on all the plants and to my surprise they all showed green tissue, so obviously i was excited. So I planted them like I would any other bare roots and place them in a shady spot and on August 12th and 13th all six tree bloomed. I was quite amazed, they all look very healthy and they all have high quality roots growing.

So here is my thoughts, I had a 100% success rate and I did so much wrong. I generally always get my bare root plants in April and plant as the snow is melting, I always take great care when handle my plants to make sure the roots stay damp and pre-soaked prior to planting and my sucess rate historically has been 90%. This time I ordered them in mid-july, sat them in a hot car, no damp roots, I did do the pre-soak and they all grew.

So overall I was happy with Direct Gardening, I feel they don't offer a exceptional product, but they offer a product that is good enough to grow. Will I order again? Absolutely, but probably not in July. I recommend trying them, expect some crappy packaging, but my stuff grew well and yours probably will to.

Positive jodieotte
(1 review)
On Jul 10, 2017, jodieotte White Hall, MD wrote:

Look I get it, you purchase your plants and think they are going to arrive gigantic and beautiful and within a few weeks, you will have this gorgeous overgrown English garden. I know that's the vision I always get. The problem is, that's not reality.

This is my second year using Direct Gardening and I have had a mostly positive experience. Here is my experience with some of the different plants. This is a completely honest review.


Blue Moon Rose and Climbing Blaze Rose (2) - They are doing amazing. They have doubled in size.

Hops Vine - fantastic. It grew very quickly and has grown over top of the 12 foot obelisk I built for it to climb. I will be purchasing these every year if I cannot get seed from them.

Painted Daisies - Small, but doing well. I have had one beautiful flower so far from them.

Orange Butterfly Plant - bought three. All three came as roots and are healthy and growing well.

Lavender (perennial type) - oh my word, these lavender plants came as what looked like roots and one stem. They have grown wonderfully in my rock garden. All six thriving and have more than quadrupled size.

Irish moss - doing well, but it's very important that I keep watering them. Some days they look a little dried out but seem to bounce back well.

Privet Hedge (purchased 20 or so)... they are doing incredible. I purchased others that were double the size and a LOT more expensive from another company that all died except three. The ones from Direct Gardening are thriving. I don't think I have had a single dead one from them. I have to contact the other company and show them that theirs did terrible. I will be purchasing more from Direct Gardening next spring.

Clematis - no flowers from them but that's expected when they are so small. They are both climbing my lattice well and are very healthy (don't forget, plant the roots in shade while the rest is in full sun).

Trumpet Vine - also doing well - two of them. They are also climbing my lattice. I expect beautiful blooms from them next year.

Blue Festuca Grass - doing well in my rock garden, no issues, seem to be very hardy

Balloon Flower - this was a free gift. I will be buying more. It's one of the best. I put it in my flower garden and forgot about it. When it started growing, I was puzzled and didn't know what it was until I was reminded that it was a free gift. Worth it!

Dragons Blood Red Sedum ground cover - doing well. No problems.

Periwinkle - doing well, spreading, thriving in the shade.

Shasta Daisies or they are another type of daisy - forgot which - slow growers but they are alive. Haven't seen any flowers from them yet.

Astilbe - doing well, thriving in the shade.

Candy Tuft - doing well, no problems.

I believe there are a few more that I cannot think of at this time that are doing great.

Free bulbs - I received a lot of free bulbs because I have placed so many orders. All of them that I planted grew well.

Rock Cress - died in my rock garden. I really think this was me... I should have watered more. They seem a bit finicky and my rock garden is super dry.

Francee Hosta - Doing great.

Seeds: I purchased multiple seeds from DG - lettuce, spinach, among others. They all did or are doing well.


Canadian Hemlock - unfortunately, they all died. They were tiny plants, way smaller than I anticipated, and I expected them to be small. I thought I had read they were 8 or so inches and they showed up maybe 5 inches tall. I will be contacting Direct Gardening and see if there is anything they can do.

Delphinium - not doing well. Three that I purchased are still alive, but not growing well - HOWEVER, I think delphinium is a very slow grower. This may be on me. They are still alive, and I do see some new growth so I don't blame that on DG.

Strawberries - nothing. I don't know why but I can't get any strawberries to grow. I won't even be contacting DG about these because I tried some purchased from Home Depot as well, and I cannot get them to grow. They were so cheap from DG, I'm not even worrying about that. I will be trying again next year.

I wish the orders came quicker; I'm impatient. :)


I would have had a more negative experience to write about but I realized *I* was the problem. Last year was my first year using Direct Gardening and hardly anything survived. The thing is, I ordered in July. DO NOT START MID SUMMER!!! This year, I started ordering around March and planted right away, and everything established itself very well. Since you are receiving bare roots or starter plants, you MUST start early with your gardening. Don't wait until it gets super hot and drought-like and expect your plants to become well established unless you are willing to be watering every day, twice a day sometimes, and really watching them carefully. It is work.

If you would like to see any of my plants from DG, I share at and on my instagram

I will be using Direct Gardening again next year. I plan on ordering early - blueberry bushes, strawberries, and maybe a few other items. I will definitely be ordering more perennials. By the time I'm done with my gardening, I hope to have a relatively easy setup with hardly any upkeep. Perennials!!!

Positive jrick
(2 reviews)
On Jun 15, 2017, jrick Jefferson, TX wrote:

After reading the reviews I was in a quandary. There were a number of positives but also a number of negatives. Realizing that this company concentrates heavily on bare root/dormant plants and also realizing that quite a few people don't know how to deal with plants of this nature, I decided to give them a try with a relatively small order; 4 dozen rose of sharon plants and some incidentals. I received the plants in two weeks just as advertised. And just as advertised, the plants were dormant. I did a scratch test to make sure the plants were still viable and all I checked were fine. I planted them and EVERY ONE has broken dormancy and greened out. I had expected a 10% or even 20% failure rate, so I was pleased to see that I had no failures at all. I placed a second, somewhat larger, order and received it again, within the advertised time. Same day I received that order, after examining it, I placed a third order. That one has arrived and I am once again pleased with my decision to give them a try.

On Jun 15, 2017, Direct Gardening responded with:

"On Jun 16, 2017 7:53 AM, Direct Gardening responded with:

Thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. I just wanted to thank you for taking the time to post your comments."

Positive melodiecoz
(1 review)
On May 31, 2017, melodiecoz Somerset, KY wrote:

I read the host of negative reviews on this company before I chose to buy from them. My decision to shop Direct Gardening was based on a comment they added to a positive review, thanking the customer for the review, and adding that most of their customers have a good experience, but don't write a review. I felt like that could be valid. So I decided to purchase from them, and give them another positive review if everything went fine. My plants arrived, pretty much in the shape I expected them to be in, decent root ball, packaged in plastic shells. The plants took a bit to arrive, but I was expecting that too, and planned to be patient. I got some small free bulbs with the order which was nice. I have a problem getting bulbs to grow so if they don't, I won't know if the problem was me or the bulbs. All in all, I got what I expected to get. I had to message them a question at one point after I placed my order. They got back to me within a day. I would shop there again.

On May 31, 2017, Direct Gardening responded with:

"On Jun 6, 2017 2:46 PM, Direct Gardening responded with:

Thank you for posting your positive review. We appreciate when our customers take the time to post the good experiences. Happy Gardening!"

Positive mleonard
(1 review)
On Apr 13, 2017, mleonard Independence, KS wrote:

My first order with Direct Gardening and the plants arrived in great shape. The were packaged very well and I am pleased with them.

On Apr 13, 2017, Direct Gardening responded with:

"On Apr 24, 2017 12:20 PM, Direct Gardening responded with:

I wanted to thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. I just wanted to thank you for taking the time to post your comments."

Positive Bohnzye
(1 review)
On Jun 24, 2016, Bohnzye Lorain, OH wrote:

Hello, I purchased my home 3 years ago and started with a blank canvas.Today my neighbors are awestruck by the 3 season display of color and foliage thanks to direct gardening.They're nursery stock is beyond compare and have had tremendous success with my purchases.I buy confidently every spring from Direct Gardening because I know they're plants and flowers are true performers.Thankyou Direct Gardening..sincerely

Positive willworkfordirt
(3 reviews)
On May 24, 2016, willworkfordirt wrote:

Posted on May 24, 2016, updated May 24, 2016
I signed up here to post my defense of Direct Gardening after reading all the negative reviews that this company has gotten. I am actually surprised by this to be honest.

First off, I am in no way affiliated with Direct Gardening. I am just a satisfied customer since 2009. I have ordered from them several times already and they have always honored their side of the deal. Direct Gardening is a REPUTABLE company. I repeat Direct Gardening is a REPUTABLE company. I remember the first time I ordered my plants from them -- can\'t remember if it was online or via their mail catalog -- and I admit I was a bit leery. But my positive experience with the company, especially involving replacement plants, allayed any worries. The \"dead sticks\" some reviewers have received are not dead at all. They are just dormant or sleeping. So just plant them in the ground and water them per the accompanying instruction booklet. If they don\'t survive get replacements as discussed below.

Yes, with all my orders some of the plants did not make it and were eventually replaced by the company. The longest time it took to send me a replacement was over a year and a half, if memory serves, after placing my request, and it only happened one time involving a yellow tree peony (the peony replacement is blooming beautifully as of this writing with lemon yellow flowers). What I do notice is that the replacements they send are usually stronger, more vigorous, healthier than the original plants that didn\'t survive. I guess it\'s the company\'s way of minimizing a second disappointment for the customer. Right now, with my recent order, a red painted daisy did not live. The Bracken\'s Brown Beauty southern magnolia (it\'s cold hardy in zone 6) is a little iffy. Some of the tree samplers have not leafed out yet.

PLEASE do keep the packaging label when your plants are delivered; you will need it in time to obtain free replacement(s) under their guarantee policy, should the original plants not survive within a year. Just cut the affixed label from the (green) packaging bag and store it in a safe place where you will remember.

I will continue to be a loyal customer. Their plants are very reasonably priced. Bracken\'s Brown Beauty for $12.99 and shipped in a 2-inch pot with soil -- not everything is shipped bareroot btw but most are -- and TREE peonies (not herbaceous ones but herbaceous are nice too) starting at $24.99! Where do you find prices like these for such prized specimens? And for the price, their service is pretty decent and reliable.

My advice to everyone is just be patient with the company. It has ALWAYS come through, certainly in my case.

On May 24th, 2016, willworkfordirt added the following:

One more thing I like to add is that the plants sold by this company are always in stock as far as I can remember. I can't tell you the number of times I have been disappointed by other online vendors (I won't name them) when the plants I wanted were out of stock. To be assured that the plants you want is available for order is such a convenience.
Positive Dellia
(1 review)
On May 13, 2016, Dellia Ona, WV wrote:

I ordered 2 weeping tree roses and when they didn't come after two weeks I started worrying and then read all the bad reviews. I was worried that I wouldn't receive them before Mothers Day because they were a present from my husband. The reviews said I would receive dead sticks and it would be a month or more before I got them. But...... I was thrilled to see the package on the porch the day before Mother's Day. I soaked them overnight and I planted them in big pots the next morning. That afternoon I started seeing leaf buds emerging. I was so happy. But apparently my dog loved them too because the day after I planted them my Husky tore one out of the pot and chewed it up. I was so mad. My husband told me to order a replacement So...... Now I'm patiently waiting for it. Good things come to those who wait. I will definitely do business with Direct Gardening in the future

Positive DrTrish
(2 reviews)
On May 9, 2016, DrTrish Denver, IN wrote:

I received both my orders this past Friday and was very pleased with both the quality of the plants and the way they were packaged for shipping. I have ordered from several online garden companies in the past 10 years and Direct Gardening had the most protective packaging for potted plants. About a month ago I sent an inquiry to customer service and received a prompt, friendly response. I will definitely use Direct Gardening in the future.

Positive jagrogan
(8 reviews)
On Mar 25, 2016, jagrogan Somerset, KY (Zone 6b) wrote:

I like, like, like this company.

I'll be frank - I couldn't afford to even dream of landscaping my yard at some of those premium nurseries prices so Direct Gardening is super nice.

The staff are very nice. Example I bought 66 English Lavender and 72 Creeping Phlox last July and I live in Zone 6b in Somerset, KY. Not a smart ideal because not only was Direct Gardening mostly depleted of their good lavender and creeping phlox stock but in Somerset, KY to plant those in the heat of the summer wasn't going to help the scraggly stock I got and to my surprise on a couple of the creeping phlox even stuck through it, none of the lavender did and I only even noticed one that looked like it might do so. So this January I sent them my shipping label and told them every one of the lavender and phlox did not make it. They wrote back for clarification and I told them it was true except for a few of the creeping phlox but that I would forget the creeping phlox as I was slow getting it planted but the lavender I planted first and hand pre-planted in good amended soil in pots while planting and still not a one survived. And so at the end of this February they sent me replacements for all that and I got them all in the ground within the week and most are greening up and looking nice so I'm looking forward to the growth. It is true that a few still look pretty bad as if they won't grow and I could kind of tell which ones wouldn't grow when I was planting them based on them looking like the lavender they sent me last year. The creeping phlox they sent me this year was green as opposed to the brown that they sent last July.

So unless it's a potted plant I would only recommend planting in spring.

I intend to in the next month order 8 dwarf fruit trees, some native nuts, English walnuts and almonds, and many other fruits & nuts this spring from them.

LOL, then I can just work on buying flowers on whims to landscape my yard. I would like to fill my entire lawn with crocuses but I realize that will be a project of many years and much work on my budget.

Positive rschappa
(1 review)
On Mar 8, 2016, rschappa Birmingham, AL wrote:

After reading negative and positive reviews about Direct Gardening online, I was talking with my mom about what they offered online and she ended up ordering two crimson maples from them last year. She said they arrived healthy and her experience with Customer Service was exceptional. With that said, I talked with my husband and placed a small order to see what we would be surprised with in the mail bag...the big plastic bag was filled with the plastic bags of plants we ordered...they arrived on a rainy day and so I proceeded to plant them in the spots recommended. I am not a patient person and planting helps me with that. I remembered that my mom sent us a bare root rose as a housewarming gift 13 years ago. It arrived looking like a dead stick. We planted it and 13 years later and two moves, it's still growing healthy and strong! Direct Gardening sells an amazing variety of plants I can not find locally and seriously not at these prices. I am watering and watching as my dormant "sticks" are now budding leaves...I encourage my children to help me nurture them to life so they can see how baby plants grow up to be the mature trees and rose bushes that bring us joy daily all around us. I will continue to purchase my plants through Direct Gardening...and I thank them for what they do! Happy Spring planting gardeners!

Positive lily22
(1 review)
On Feb 23, 2016, lily22 Ashland, MA wrote:

Posted on June 19, 2014, updated February 23, 2016
Posted on April 9, 2012, updated June 19, 2014
Posted on June 15, 2011, updated April 9, 2012
Posted on May 31, 2011, updated June 15, 2011
Well today May 31 2011 i finally received my little 35$ order from direct gardening that i did on May 3 2011...
i was afraid with all the bad comments but decided to try a small one anyway to see.
i was surprise that the plants arrived in a plastic bag but after opening it and looking inside everything seems fine.. a lot of them had already buds and leaves and the ones that didn\'t don\'t look too bad... so I\'ve put them in water and I\'ll plant them tomorrow morning and see how they do. they are small but its OK, the prices are so good i didn\'t expect big ready to flower trees!!
my only deception was the mixed tree bargain, they are red maples, so I\'m gonna go and plant them in the wood...I thought i would get 6 different trees with at least a nice one in... but for 5$ i can\'t really be surprised...

so i just did another order twice bigger with roses this time, i guess ill receive them by the end of June.
I\'m keeping the bag with the receipt and the mail stamp if anything is wrong at the end of the summer ill just do what they recommend to get a replacement.
Its was an experiment and i can say that if you are a patient person and don\'t mind waiting for your plants to grow direct gardening is a good place to save money... my plants were ship from House of Wesley and I did my new order directly from them... ill let you all know if it is faster this time.

have fun in your gardens!!

On June 15th, 2011, lily22 added the following:

I\'ve receive the order, i placed on may 31th, on monday june 13. That was really fast.
Everything was in order except a few damages due to the transportation. I soaked all of the plants i\'ve received and planted some of them today.
They replace one of my roses by another one but with no id... so i wrote to the nice lady at the customer service who answered me a few hours later and giving the info i needed. So on the customer service I only have positive to say since she was really nice and fast to answer me and gave me reassurance on the plants guaranties if some of them dies.
Some of the plants are dormant but i\'m giving them a big 6 weeks before thinking they are dead, because most of them have nice roots and looks green .
If you want to save money and don\'t mind having small plant that might need a year or two to grow you should order from Direct Gardening. If you prefer to have big plants well you should shop at your local nursery and pay the full price.

I will order again from them when i\'m gonna need more plants.
On April 9th, 2012, lily22 added the following:

A month ago I\'ve send them a letter with my proof of purchase from last year to get a replacement for a few of the shrubs and plants that sadly never grew. They were really quick at sending the replacements and the plants they sent are really nice with good roots. The ones that did good last year seems to have a nice spring and are growing really well. I will order again since I\'m a patient person and I do like to watch my small plants grow and that I have what I\'m paying for. Except for the e-mail exchange from last year with the customer services I didn\'t have any other contacts with them, so as far as I know they are quick to answer and courteous. I had an overall good experience.
On June 19th, 2014, lily22 added the following:

I did a new order this year, now that we have bought our first home it was worth buying more plants. I ordered for about 200$ of plants (shrubs, bulbs and pot plants). I received everything about 5 weeks after I ordered online. Which is a reasonable delay in spring. I planted everything less than 24hours after reception.

I had a few pleasant surprises: perennial grab bag at 4.99 were really nice 2 peonies, 3 rock covers, and a few other plants I think a total of 5 per bags and they all are growing. The potted plants are all growing except for 2 of them if my count is good but I\'m waiting, you never know when they wake up or if the ones that grow after dormancy are gonna make past that first leaf bloom. ( in the past I had only a minority of plants that crashed, so I know that most of them will thrive) but most of them are actually growing quite well and I can\'t wait to see them flowering.

On the 9 roses I ordered 8 are already full of leaves and the last one is finally showing a tiny sign of leaves.. so again I will wait and see what\'s happening with it in the next weeks. I\'m not sure the 4 ferns in the fern grab bag are gonna grow but those can take a while to wake up.

The shrubs were a nice size.. sadly I think most of them won\'t do anything which is sad, some of them were supposed to be eye catcher in my landscape. I\'m still caring for them and waiting because again with dormant plants in can take a long time before they wake up.

I am very happy with the size of the plants, seriously I didn\'t expect full grown ones for the price and I enjoy watching them grow. I know that if any of the plants in my order are in fact dead, Direct Gardening will replace them with better ones as long as I follow the replacement procedure in less then a year after my purchase, they did it before, and were really quick and nice about it.
If you are looking for a bargain and are not afraid of plants that might look dead but are really just dormant try Direct Gardening.
On February 23rd, 2016, lily22 added the following:

I'm ready to order again this spring.... From the 2014 order some of the plants never grew so In spring 2015 I sent the bags with the tags, with a letter asking for a replacement. I got all the plants about 6 after and oh surprise the bonfire peach was 2 feet with leaves buds all over as pretty as a 80$ one I saw at the nursery and it did thrive last summer, all the other plants they sent to replace grew wonderfully even the ferns. They even sent one last replacement in the fall that I forgot about I was really happy.
So yes it took some replacements, but I'm not in a hurry, they don't ask questions and send better specimens the second time around. I will order more perrenials this year and if I need to use the warranty I know from experience they will honor it.
Positive CUJO_13
(2 reviews)
On Nov 14, 2015, CUJO_13 Springfield, SC wrote:

I have been ordering for a couple years now always have good things to say they are nice people willing to help great prices and they stand behind their return policy being a disabled Vet this is very important to me

Positive pookus
(1 review)
On Jun 4, 2015, pookus Maryland Heights, MO wrote:

I ordered late in the spring, but I received my full order in about 6 weeks. Everything was great. I ordered 2 rose bushes, 6 garden phlox and 8 double carnations. One of the rose bushes however looks a little not so good, but when I scraped the bark above the roots there was a little green. I am not giving up on it yet! They are hard to get hold of by phone, but they do email back in a timely manner. I will be ordering again.

On Jun 4, 2015, Direct Gardening responded with:

"On Jun 7, 2015 10:55 AM, Direct Gardening responded with:

Thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. Thank you for taking the time to post your comments!"

Positive AdeniumNut
(3 reviews)
On Sep 9, 2014, AdeniumNut Alamo, CA wrote:

I ordered in the middle of a heat wave. Plants arrived in a heat wave. Certain plants fared better than others. Every single plant after scratch testing was green, EXCEPT a ginkgo. Never buy spruce from DG. The hydrangeas fared the best, every single one made it, they budded the quickest after potting, in just 2 days. After 2 weeks I had practically store - quality 5 gallon size bushes. Northern Catalpa did really well too. Butterfly bushes and burning bush euonymus both did extremely well. The maples were supposed to be dead, I abandoned them and never watered them. Last week after more than 3 months one sprouted. I was shocked. The red buds both seem not to have made it, they are still green upon scratch testing, the maples make me think there might still be hope. Oh I wrote this review last week and forgot to send it. If I stopped midsentence and forgot to tie up the story sorry. I'm done typing.

Positive robinhoodroses
(1 review)
On Sep 5, 2014, robinhoodroses Goffstown, NH wrote:

Direct Gardening was the only source I could find for old fashioned Robin Roses. There were some issues with my order, but through good and constant communication, Direct Gardening I received totally healthy Robin Hood roses in a timely manner and they are beginning to bloom and are perfectly lovely! I will order from Direct Gardening again.

Positive kaybow17
(1 review)
On Aug 3, 2014, kaybow17 Lexington, IN wrote:

I placed my order and was expecting to have to wait a long time to receive it; but it arrived quickly and in great condition. I ordered 3 Bonfire ornamental peach trees and when they arrived I soaked them over-night in tepid water and planted them the next day.
The trees are already starting to produce leaves and I am very happy with them. Customer service was great and I received exactly what I had ordered, sooner than I expected. Thanks!.... I highly recommend this company to any prospective buyers out there! Quality plants at an affordable price! Direct Gardening is an awesome company and they offer a 1 year warranty on all of their plants. I wish I had found out about them sooner; and I plan to be one of their regular customers in the future. I strongly urge other experienced gardeners to order their trees and other plantings from Direct Gardening! You simply can not go wrong in doing so!

Positive jumpyfrog
(1 review)
On Apr 15, 2014, jumpyfrog Murphysboro, IL (Zone 6b) wrote:

After checking reviews on, I was unsure about ordering. There are so many bad reviews. It took longer to receive my order than I expected, so I contacted them to discuss it. They have very good customer service. They responded quickly and appropriately. Most of the bad reviews had to do with later than expected deliveries or condition of the plants. After thinking about the late delivery problems, I realized in most cases it was timing. When orders are placed at typical planting time, it takes longer to recieve them. They obviously have a lot of orders at that time, not to mention those that could not be sent out right away due to weather/climate. My order arrived about a month after I placed it, which was in March 2014. It's now April.

After considering the bad reviews about quality and having received my order, quite frankly I think a lot of people are idiots. The plants arrive dormant, as expected...not dead. The roots are in excellent condition and I expect them to grow well. Most of the plants are quite small, but at these prices, they can't afford to raise the plants for several years before sailing.

Please excuse my bluntness, but seriously people. Think before you complain. If you want large, fully grown, ready to bloom plant, buy somewhere else and pay 3 or 4 times the price or more.


Positive ronkeithmartin
(1 review)
On Mar 14, 2014, ronkeithmartin SUCHES, GA wrote:

I ordered 24 canby thornless raspberry bare root plants last year in addition to other plants. for whatever reason about half the plants started sprouting and then died. i requested a replacement. recently i received two shipments of 12 canby raspberry plants each. i put them in pots inside due to the cold weather. i checked them a few days after planting and all of them are budding and leafing out. Direct Gardening was true to their word and i am very pleased with their replacement of my plants. i will order from them again.

Positive MsSassyplants
(2 reviews)
On Feb 12, 2014, MsSassyplants Cosby, TN (Zone 6b) wrote:

When I first got my shipment from Direct Gardening, I admit feeling a tad underwhelmed. The items were very small, and they did look rather dried out and dead, and they did have just a very sad looking little bit of damp paper towel on their roots, BUT, they roared to life.

I actually did not want them to come roaring to life, as it was a fall planting, but, it warmed up a bit and bam, my knockout roses and my Nanking cherries came out of dormancy and raring to go.

Now, I do not know if they will survive the subsequent Polar Vortex that followed that warm spell, but I do have to stand up for Direct Gardening and their "dried up ole twigs." My dried up ole twigs were absolutely viable, and I would order from them again. Even if the plants mentioned above do not survive the winter. I just might not order for fall planting again given this years experience. My Juneberry did not break dormancy, and I will not know until Spring 2014 if it is alive at all, but the reviews were so horrible I just felt I had to comment on the dead twig situation. Looks can be deceiving.

Positive gardenpamela
(1 review)
On Nov 1, 2013, gardenpamela New Albany, OH wrote:

After MUCH online research about a particular colored rose I wanted but could not find locally, I made my first online live plant purchase with Direct Gardening. I could not be more pleased (and, frankly, surprised). They responded in a timely fashion to two emailed questions. The shipment arrived sooner than I anticipated. All plants were as expected and in good condition. And, they had included a "bonus" assortment of bulbs...a nice and welcomed touch. I highly recommend them.

Positive greenegg21
(1 review)
On Sep 14, 2013, greenegg21 Marion, IN wrote:

Posted on June 13, 2013, updated September 15, 2013
I love the bareroot trees Iordered. Yes they look like a bunch of dead stick with roots when they arrive, but I removed them immediatly from the bag and spritzed the roots and wrapped the roots back up in plastic. Then soaked for about 4 hrs in water before I planted. They are already waking up and its only been a week. The ground cover appered DOA (but planted just to make sure)but Ill just wait till next spring to make sure everything makes it before asking for a replacement. I will be ordering more trees next year. You can't beat the quality and size for the price!

On September 14th, 2013, greenegg21 added the following:

Placed my second order with this company(I didnt want to wait till next year) and Im satisfied with the trees I received. One of my crimson king maples already have leaves, I didnt expect anything in this order to wake up till next spring.

The poplar trees I ordered are thriving.

As for my first order the walk on me did not survive, the 2 redbuds did nothing and one of the mock orange didnt make it. About a 85% survival rate for the entire 1st order. I rate that pretty good and I will just do as the replacement policy states to save the shipping label and mail it back with a letter of request for said items.

But to boast about my lovely Rose of Sharon has been blooming the last 5 weeks and everyone compliments me on it!

I dont understand why there are so many negatives here. These are so simple to plant and success rates cant be perfect. I usually order from Stark bros but they dont have the selection and are over priced compared to Direct Gardening. I will repost next spring on the success of my 2nd order and any replacements!
Positive Cshewlett
(2 reviews)
On Aug 23, 2013, Cshewlett Deatsville, AL wrote:

Posted on August 3, 2013, updated August 23, 2013
Posted on July 30, 2013, updated August 3, 2013
This was not a good experience, simply because over half of my order died (there is a difference between 'dormant' and 'so dead it is crispy') and parts were not what I ordered.

100 Walk on me thyme - not one survived.
60 vinca minor - roughly 20 survived
3 Maria Stern roses - should be an orange bloom. They sent three pink double knockout roses that were listed as Maria Stern on the shipping label. Two of the three were gifts. Imagine my embarrassment when the intended gift was for Father's Day as part of a design to include his alma maters color bloomed pink instead. Sorry dad!

The shipping time was great and I'm sure if I tried to send it back they would have complied, but I took the time to select, order, pay for, and plant them. I'm not collecting it all and sending it back. Way too much of a hassle. Lesson learned.

On August 3rd, 2013, Cshewlett changed the rating from negative to positive and added the following:

Customer service did reach out to me regarding my order. I'm pretty impressed that they search out their reviews and proactively make efforts to make unsatisfied customers happy. I was informed that not only do I not have to return the dead plants but I also am not required to return anything sent to me in error.

The integrity alone is reason enough for me to change my rating from negative to positive. I look forward to my replacements and ordering from them for my fall bulbs!
On August 23rd, 2013, Cshewlett added the following:

Today I received my replacement plants :

Vinca and Thyme look MUCH healthier on this delivery. Bare roots look good too. Headed to dad's tomorrow to remove his pink rose bush and replace with orange! VERY happy.
On Aug 23, 2013, Direct Gardening responded with:

"On Aug 3, 2013 11:01 AM, Direct Gardening responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee as we DO NOT require the plants be returned when requesting replacement.

Positive yofrendonna
(1 review)
On Jun 20, 2013, yofrendonna Newport, MI (Zone 6b) wrote:

Posted on June 12, 2013, updated June 20, 2013
On May 22 2013 I ordered 60 Privet Hedges, 2 Burning Bushes and 2 Rose Of Sharon Trees. I received these items in the time frame that was described on the website (2 weeks). I read the enclosed literature which told me to soak the hedges in water overnight. The bushes and the trees had a root ball and soil, so I immediately placed them in a pot of soil. I planted the hedges the following afternoon. I followed the enclosed instructions. By June 9th All of the plants had new leaf buds! Not only did I have my landscaping in both my front and back yards finished, but I saved a ton of money by only spending $40.
I have seen the comments on the Better Business Bureau's website and because of all the negativity, I almost didn't purchase from this website. I am glad I ignored the negativity and saved a bundle. If people would read the information available on the website where it says that plants are sent "dormant" and "bare root" , maybe then look up what that means, they would know what to expect. Odds are the plants will look dead, but the website even shows you how to do a "scratch test" . My point is: before you write a negative comment....READ before you purchase. I received exactly what the website said they would send. I figured that they offered a 1 year guarantee..I can't go wrong. I saved my shipping labels and every little tag on every plant inside the bag even though my plants are healthy and growing well. the website clearly says to save the shipping labels.
I will make sure that all my fellow gardeners know to ignore the negative comments that were made because someone didn't read that they were not getting a full grown plant or that dormant plants are just that...dormant, not dead. The pictures of fully grown plants are supposed to give you an idea of what the plant will look like when its grown. READ before you buy and don't blame the company if you choose not to read. What do you expect for these great prices? Your negative comments are ruining the bargains for those of us who follow instructions. I also posted on BBB's website.

On June 20th, 2013, yofrendonna added the following:

My Hedges have been in the ground for about 2 weeks. They are already about a foot tall and doing great.
Positive ezwemer
(1 review)
On Jun 6, 2013, ezwemer Social Circle, GA wrote:

My roses were very healthy and once planted, as instructed, they're doing very well. Pleased with the service and the quality of the plants. Can't wait to see them bloom!

Positive tbird60
(1 review)
On May 29, 2013, tbird60 Natick, MA wrote:

One little tip on "dormant" plants from any mail order vendor. For spring delivered dormant plants only, I stick the plants in the fridge (not freezer) for a couple weeks to reset their little season "timers" and they come out ready to wake up and go. Or you can plant them and if some don't start, pull them and try the refrigerator trick. Unless they are stone dead you will be amazed at how a lifeless looking plant can be kickstarted into action by this simple method. Cut off any rot and douse the roots in fungicide if any dead plant tissue exists.
I have been ordering from DG for many years and they have never failed to replace the occasional "dud" plant. I just have to remember to keep the shipping label that is stuck on the shipping bag in case it's needed it as proof of purchase. Their prices are crazy low and for me it's a small price to pay dealing with the odd non-performing item. Actually, getting a replacement is less painful with Direct Gardening than my local hoidy toidy nursery!

Positive pdavistx84
(1 review)
On May 21, 2013, pdavistx84 Shepherd, TX wrote:

I found this site after I ordered my stuff, I was so worried. Well, I am very pleased with what I bought! I received my order within a month. I ordered 8 dwarf flowering cherries, 25 strawberries, and the tree sampler. I also received peacock orchids. I did as the directions said and all my plants are doing great! I have blooms on my strawberries within 2 weeks! The cherry bushes took 3 weeks but are getting leaves on them. My tree sampler started getting leafs the first week! But I thought I would get different trees but they were all the same but they sent me good ones! They all came in decent shape. A little dry but that is normal with shipping. I will definitely order from them again!

On May 21, 2013, Direct Gardening responded with:

"On May 28, 2013 1:31 PM, Direct Gardening responded with:

We are happy to hear that your plants are thriving! Thank you for the feedback! Happy Gardening!


Positive Daydarlng
(2 reviews)
On May 9, 2013, Daydarlng Midwest City, OK wrote:

Posted on May 11, 2012, updated May 9, 2013
Posted on November 26, 2011, updated May 11, 2012
I ordered a great number of mixed plants from them at the end of September. I knew the dangers with dormant plants, that some might not come out of dormancy, but I said, what the heck, with the prices they have I can afford 1/3 of the plants to come survive and will still be cheaper than buying from anywhere else live potted plants. I ordered 3 types of climbing roses, several butterfly bushes, several hydrangeas, lilacs, white spirea, forsythia, and more, a total of about 40 plants for around $100.

I received the plants in the green "trash bag" (it's actually a very sturdy plastic) end of October. I planted the plants (and the free bulbs) in a period of 3 weeks, as i could work on the garden (I'm a breast cancer survivor and still recovering from the multiple surgeries). I also received free iris bulbs, free hyacinth and daffodil bulbs, and free windflower bulbs.

It is the 26th of November, and we had a very mild fall here in Oklahoma, only a couple of freezing cold nights. As of now, except for two spireas, ALL the plants have new growth, are alive and doing well, and except for the irises, all the bulbs that were in the ground have leaves! I was very pleasantly surprised to see that.

I am getting ready to put in a second order with them.

On May 11th, 2012, Daydarlng added the following:

I need to update my feed-back. Since the post I made here I had put in two more orders and a replacement request. As before some of the plants did not make it. I asked for replacements - the way it is required, with the original shipping labels and a letter explaining which items didn't make it and why. The replacements have been shipped already and I am waiting for them any day now. It took about 5-6 weeks. Normal, considering the amount of orders they process and the fact that they have to gather from various nurseries.

Also, whatever made it is growing beautifully. Roses have bloomed after 6 weeks. They were just bare-root and now they are in bloom. The lilies are in bloom too, as unbelievable as it seems. Everything else is blooming and sprouting nicely.

And every time I called customer service I had a great experience. And they even replied by snail mail to a question we had asked in the replacement request letter.

So yes, I will keep ordering from Direct Gardening. I think our orders now go for a total of over $300. All well spent.
On May 9th, 2013, Daydarlng added the following:

Updating my feedback again. We kept ordering from Directgardening after such a wonderful experience. I have no idea why people criticize their customer service, I had only very pleasant experiences with them, be it on the phone, over the email, or by regular mail - they even sent a regular letter as a reply to our letter thanking them for their wonderful service.

To sum it up - I think that starting November 2011 up until now we ordered over $500 worth of plants from them. Yes, some of the plants didn't make it, but they always sent replacements as the warranty stated. Plus the bonus plants plus some extra gifts, just because they are so good. They replaced roses that were the wrong color, and even sent some extra plants. On one of the plants, an Arkansas Amsonia, after the third try when the plant still didn't make it, they sent a gift certificate for the value for us to use against some other plant.

So right now, our dreams of a cottage garden have taken shape. We have now in the garden (I hope I won't forget anything) sand cherries, blackberries, elderberries, hazelnuts, chestnuts, plum trees, lilacs, a Japanese lilac, hydrangeas, peonies, strawberries (we ordered over 100 of them of which about 75 this year, and the ones that made it are full of fruit), lots of lilies, beautiful roses (2 Zephirines, climbing Don Juan, Dr. Brownell, Charlotte Brownell, climbing Queen Elizabeth, a regular red rose, hedge roses), spireas, mock oranges, yuccas, rhododendrons, astilbe, hostas, ferns, butterfly bushes, balloon flowers, black-eye susans, bleeding hearts, lily of the valley, stevia, shamrocks, wigelia, and I am sure I forgot some. I wish there was a way to post photos so you all can see.

People should understand that:

1. dormant plants look like sticks. They really do. They don't look nice and pretty like in the nursery.
2. the type of packaging they use, I think is the best to insure the maximum chance for the plants to make it. Plastic doesn't allow moisture to escape, it is true that mold can appear if they are kept for too long in the bag, but you know, that is USPS's fault, not theirs.
3. You DO need to present them with some kind of proof that you did purchase the items. Hence sending the shipping label. And after you have saved a load of money buying from them, not 10X the price at a nursery, I very much doubt that the cost of a stamp to send that shipping label in an envelope is going to ruin you.
4. yes, it takes them time to process your order. They send thousands of orders, and deal with plants that are in a dormant state. You do want your plants to make it nicely, don't you? They need to be packaged, and sometimes the order has to come in from different nurseries they have, they don't grow everything in one place.

And just a piece of advice: make sure you prepare your soil, and also order some of their "pep pills". They do wonders on the plants when you put them in the ground. I started ordering extra "pep pills" to use when I transplant my vegetable seedlings in the ground - I only grow vegetables from heirloom seeds that I start indoors at the end of winter and the pep pills really make those seedling not be so shocked and take off nicely.
On May 9, 2013, Direct Gardening responded with:

"On May 28, 2013 1:24 PM, Direct Gardening responded with:

Thank you for your positive feedback and wonderful tips for our customers! Happy Gardening!"

Positive elenarose
(1 review)
On May 9, 2013, elenarose Bridgeport, NE wrote:

Posted on May 8, 2013, updated May 9, 2013
I have been ordering from the direct gardening company and its affiliates since 2001 and have always had a positive experience. They have cheap stuff (the equivalent of gardening at Walmart) but if you baby their products and save your mailing labels they will replace free of charge what doesn't make it. I have never had them refuse to replace or keep my money or wrongfully charge a credit card. There are only about 300 negative feedbacks on this site and they must mail out 10, 000 orders a year. In 10 years that is only 300 negatives and 9,700 positives so I am not afraid of the bad negative experiences that a handful of people have had. Like I said, 10 years and totally aware that I get what I pay for--I baby, and continue to order, and continue to save mailing labels. They have never ripped me off. Yes, things arrive broken, that is the postal service not them. Yes, things have arrived moldy (again the postal service)--send them the original mailing label and they will replace it free of all shipping charges. No questions, no problem, no hassle. Be nice and send them a nice letter with your mailing label (cut it off the package as soon as it arrives and keep it in a safe place) and they will send you new things. (Also, read the descriptions of what you are buying--bareroot means exactly that--bareroot. You are not paying for a potted plant at the local gardening center. You are paying for them to ship you a bareroot plant that resembles a twig or a branch or a dead bulb--it is your job to bring it to life by planting it and watering it appropriately.)

On May 9th, 2013, elenarose added the following:

I received my replacement order for what had not survived last year this morning-they replaced everything and added a few extra for good measure-what a polite thing to do-it feels like xmas-everything is in good shape and already budding-planted my bareroot daylilies that had arrived in yesterday's order and they are already 3" high--I am no way affiliated with direct gardening just a happy gardener who has had positive experiences from a trusted company for more than 10 years.
On May 9, 2013, Direct Gardening responded with:

"On May 28, 2013 1:22 PM, Direct Gardening responded with:

We are happy to hear of your positive experience! Thank you for your post!"

Positive katy44
(1 review)
On Apr 23, 2013, katy44 Valparaiso, IN wrote:

I ordered 3 pampas grass that arrived today; green and with good looking root systems. Not planted yet because of all the rain right now. I also ordered two peony trees that look really good - nice root system and already have leaf buds. The soil that my plants came in looks good and is still moist. I work with plants and have a feeling that they will do very well out in my garden and yard. I also got some freebies: 3 different types of bulbs and some climbing tomato seeds to try out. Overall very happy with the price, product, and service.

Positive umbertoed
(1 review)
On Dec 26, 2012, umbertoed White Plains, NY wrote:

I've been meaning to leave a rating for this company for a few months and have finally gotten around to it. It's a bit disheartening to read all the negative comments when I think that what most people need is a little patience. I ordered several items from Direct, and when they arrived, most of the plants looked dead. I followed the planting instructions provided and most survived and have since flourished. Unfortunety, some didn't even bud and it was something I expected. I contacted customer service via letter and attached the original shipping label, and after a followup email, received my replacements at no extra charge just as advertised. Overall I am satisfied with my experience given the pricing that's offered and the warranty provided by the company.

Positive wxjunkie
(1 review)
On Aug 7, 2012, wxjunkie Fairbanks, AK (Zone 3a) wrote:

I placed an order for about $100 worth of plants in late June. I understood that processing could take some time. I was charged for the order within 2 weeks of placing it, and the order arrived in early August. I never attempted to contact the company. The order arrived in very good shape, overall, with just a few plants that had budded out and died back. All have very good root systems and will probably survive. Considering the unusually warm weather along the shipping route and the fact that I live in Alaska, these results are better than expected. I was skeptical at first about ordering from Direct Gardening, as their prices were lower than other places and they offered $9.95 shipping-amazingly low to Alaska. So far, I haven't been disappointed. I hope to order again from them soon.

Positive KarenOleta
(1 review)
On Jul 30, 2012, KarenOleta Lake Telemark, NJ wrote:

The prices allured me as well as customer service attempts to rectify past negatives so... I just placed my order with this company, as follows:
1 Tayberry
1 Candy Cane Oxalis
10 Jubilee gladioli
10 Oscar gladioli
5 butterfly daffodils
3 Hot Lips oriental lilles
3 climbing roses: peace, rhode island red,
3 white poppies
3 lavenders
1 Anvil of Darkness iris
The order says that they'll send some free plants as well, as others customers mentioned
I'm in no rush to get the plants so I'll just wait and see what happens. I have experience with dormant plants, bareroot, forcing, bulbs/corms, etc so I'll update when I receive, what I receive, and how they turned out under my ministrations.
I did state when I checked out- and sent an email to customer service- specifically stating not to substitute anything. And I will hang onto that original shipping label.

Positive myserenity
(1 review)
On Jun 5, 2012, myserenity Ellenton, FL wrote:

Posted on June 2, 2012, updated June 5, 2012
rave!rave!rave! i put in a large order for plants in may, they were 2 hansen's cherries, 4 snow on the mountain, 12 red sedum, 2 japanese lillies, 1 rabbit's foot fern,laloha lilly, 1 string of pearls, 1 queen's tears, 100 shamrock bulbs, & 1trailing gardenia. they all came in boxes, in bubble wrap, or in plastic, all bubble wrapped. sometims the post office is not kind to fragile things. as for replacement, it was written a couple of times and on the lable to save the mailing lable to send plants back, or to replace, it wasn't weaseled in some little print, either, it was in plain sight. it might be because of the large volume of merchandise they send out, that it takes 3 weeks to receive the plants, they also tell you that it will take 2 weeks to process the order. i have already sent in another order and will continue to do so, their timing , pricing, &shipping are great!!!! i know some of the different plants don't look like they would do anything, the sedum i got was bare root, i looked at them and wondered what i'd paid for, but i planted them, and within 2 days, there were little green leaves coming up! patience!

On June 5th, 2012, myserenity added the following:

here i am again! i just received my second order from direct,,,,i sent for 12 hottuynia (i still don't know how to pronounce it) chameleon, it is a ground cover, and if it is half as pretty as it looks, it will be beautiful. it arrived thru the mail, in plastic, inside, each plant was protected by cardboard. i couldn't believe how nice the plants were, they had to be over 4" tall, the roots were trying to get out of the containers, i guess it was a little over two weeks from the time i put the order in, until i got it. another thing I did, i took them out of those cramped little pots, and planted them in at least 2x the pot size, it will let them breath. i just went out to water my orchids, and my new plants, and my bushes that looked like they wouldn't do anything, they both have leaves coming out of the base, so, thank you, DIRECT! I WILL BE ORDERING FROM YOU AGAIN! oh, i put some in bigger pots because all of a sudden i had more plants than i could plant at one time.
Positive lulu229
(1 review)
On Jun 1, 2012, lulu229 Charlotte, NC wrote:

Posted on August 24, 2011, updated June 1, 2012
Posted on June 29, 2011, updated August 24, 2011
I am not much of a gardener. I recently purchased a 'fixer-upper' house and EVERYTHING needed to be fixed up, including the yard. Years of neglect left the back yard overgrown and needing to be bulldozed. After removing almost every living plant in the yard, I need a lot of plants and I had a tight budget! I was a little concerned after reading some of the reviews and I contacted the company via e-mail with my concerns. The reply was quick and after several exchanges, I was satisfied that my $ would be refunded should there be a problem. I did a bit more research on the internet and choose plants that 1. I found attractive, 2. were reported to be 'easy' and quick growers. (knowing that at low prices the plants would be small). I ended up ordering 16 shrubs and 40 flowers/perennials. I carefully followed the directions that were included. It has been just about 10 days since I got everything planted. ALL the bushes have new growth, all of the other plants except 4 have new growth. I have to say that I am pleased with outcome. I think some of the dissatisfaction that people have experienced may be the result of unrealistic expectations and /or not reading the directions (ie, a bush that is $1.50 is not going to be 3 feet tall). Like I said, I am not a gardener, but I can follow directions. Yesterday I had some damage to 2 of the bushes (my neighbor's dogs, ugh!), I called the company today and they offered some suggestions as to what to do to save them. I found their customer service to be friendly and helpful. I am very happy with my purchase!

On August 24th, 2011, lulu229 added the following:

8/24-- all 6 Rose bushes blooming and doing well. 5/10 of the other bushes thriving -- 2 that were doing well to start with were damaged by dogs, and did not survive--so I don't fault DG for those... 3 others did not survive. The flowers have had mixed results and one group of flowers, while doing quite well, are not the color that I ordered. If refunds/replacements go well, I will probably order from them again as I have the rest of the back yard and the entire front yard to landscape! I may order earlier and plant them in pots and then transplant when they are larger....
On June 1st, 2012, lulu229 added the following:

So, I had some plants that did not make it. I followed the directions on the guarantee and all the plants were replaced with better quality, larger plants. I even was sent more than I requested! Some of the smaller plants I planted in pots, and will transplant them to the garden as they get larger. All the replacements are doing well and all the plants that survived the winter are doing quite well. Overall, I am very happy with they way everything was handled. I did not have any of the communication problems that others have identified. The time between ordering and receiving the plants is a little slow, but I'd rather have the plants be more mature, than be shipped quickly and not developed enough to make the trip! I will be ordering again....when I move on to the front yard!
Positive Wrenda
(1 review)
On May 22, 2012, Wrenda Underwood, IA wrote:

I ordered early and received my plants at the appropriate planting time for my location. I am very pleased with the large, sturdy, healthy plants, If they grow as well as they look like they will, I'll be ecstatic! I'm sure I will order from Direct Gardening again next year.

Positive reb314
(1 review)
On May 13, 2012, reb314 Valrico, FL wrote:

I was aprehensive about ordering plants online but to my surprise, my overall experience with DirectGardening I would say is positive. The plants came in dormant as expected. Some of them are doing good (I'm pretty happy with my Cherry Blossom tree so far). Although some did not show sign/s of life (after 6 weeks) even after careful planting, and some seemed to have been dead when it arrived, this didn't bother me so much as they back their products with a one year guarantee so I gave it a try.

Aside from what I think is a bit of a wait for shipping (order tracking would have been helpful), their Customer Service was good all in all throughout the process. I just sent my request for plant replacement last Monday (w/ the shipping label and a letter and quantity of plants need replacing) and I'm hoping to hear from them soon. I won't be afraid to order from them again.

Positive lcmoody1
(3 reviews)
On May 10, 2012, lcmoody1 Flemington, GA wrote:

Posted on November 24, 2011, updated May 10, 2012
Posted on August 13, 2011, updated November 24, 2011
I'm a former army wife and cancer survivor. If anyone has been what I've been through, they can eliminate me as a "cry baby" or a product of an "impatient American culture" as other posts have stated about all the negative comments. No matter what country or culture you live in, people expect superior service after investing hundreds and for some even thousands of dollars into a business and rightfully so. This has been my experience with Direct Gar.

1. I expected my trees to look like sticks, I expected my plants to look like dead grass. This is common for dormant plants, Dir Gar ships in the dormant state.

2. I did not expect it would take 4 weeks to receive my order, or that they would be shipped in what looked like a bright green garbage bag. The roots were moldy and showed some signs of damage: smashed, broken or spongey.

I soaked the woody items in water overnight, per my instructions and planted everything accordingly. It has now been 6 weeks since planting, I have taken great care to water regularly and at this time only 20 of the 60 plants ordered are showing any signs of life. I will give the others an additional 4 weeks to see if they will "come out" or just dead. I had ordered plants from other companies and all of them are flourishing so its not something I did wrong.

Based on my own experience, I believe the high volume of negative reviews is due to poor customer service. I was greeted with rudeness and just plain incompetence on 2 of 3 calls. Being nice is useless if your responce is "Sorry, I don't know".

Direct Gardening has the best price, user friendly website and variety. I love the preplanned gardens, but much improvement is needed in customer service: better communication, better informed cs reps and shipping procedures. I will update in 4 weeks on the remaining 40 plants that have shown no life or if I have any trouble with my replacement guarantee as other reviewers have stated.

On November 24th, 2011, lcmoody1 changed the rating from neutral to negative and added the following:

Unfortunately, I have to change my rating to negative: The remaining plants never bloomed and all but one tree died. I didn't bother asking for replacements, too many people have had trouble in the past. I will simply report to BBB. I do not reccomend doing business with Dir Gar. It has been a disappointment from beginning to end.
On May 10th, 2012, lcmoody1 changed the rating from negative to positive and added the following:

Direct Gardening honored their replacement policy--yes it took awhile,but Gabrielle was relentless in her pursuit to make things right! Maybe the other reps can learn from her. Yes, I still got sticks and grass but MOST of them are green and showing signs of life, although I am concerned about the "blue oatgrass" which are all brown straw. I'll just have to wait and see and report back. I hadn't bothered asking for replacements before because so many people had problems, because they didn't have the original shipping label, but THEY contacted ME and emailed a copy of my order and items shipped, so I don't understand the confusion over the almighty "shipping label". But you can bet this label is going in a secure place immediately! I'm willing to give Direct Gardening another chance. As stated in previous postings they have the best price and user friendly website I've come across
Positive liesl1
(1 review)
On May 7, 2012, liesl1 Midland Park, NJ wrote:

I was hesitant at first placing an order with an unfamiliar company, however when my first order arrived I was very pleased. My plants were all well packed and extremely healthy looking. Needless to say, I am now a happy customer of Direct Gardening and they have gained becasuse I will certainly be buying much more from them in the future!

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