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Comments regarding Direct Gardening

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164 positives
52 neutrals
444 negatives

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RatingAuthorContent
Negative Friend_NoMore
(2 reviews)
On Oct 5, 2017, Friend_NoMore Schenectady, NY wrote:

The username name is due to previous admiration for the company based on a nice gift that came from it, yet the business has obviously declined on many levels after decades,

On Sept. 22, 2017 an order was sent and payment received from our bank on Sept. 25. We had previous great gifts from others by this company. We had to contact them on October 2, 2017 due to the loss of the parent for whom the garden and a move were planned over that weekend prior. M--- said to email G--- A--- to cancel the order, and even the website form says a 24hour reply. In fact, an acknowledgement email was received the same day. After two days, we called and were told it was three days. Instead, we received a shipment notice. Both FedEx and USPS were contacted about how the order had been cancelled and to return the shipment. FedEx and Direct Gardening claimed that it had to continue on to NY where it is obviously no longer needed and will not be received. The notice and reason for cancellation were done in a timely manner. Instead, S--- and who she claimed was her supervisor when asked for one made the excuse that shipping did not get the cancellation information in time. G---- A--- never wrote back. 1) How is it that she cannot take calls 2) does not reply and 3) the order was sent anyway, as if 4) in the 21st century it takes more than a day to relay information in the same business? We never expected to have to contact Direct Gardening again at such an emotional time. The NY AG office by phone advised to contact them again to request a refund without authorities being involved, yet there is a breakdown in honesty and ethics here. The entire $110.10 should be refunded, and our bank fraud department will be notified unless this is done promptly. Only for old-time sake is the BBB asked to intervene first.

In view of notifying the company upon our situation, and that nothing had been shipped, there was no reason for Direct Gardening to do so anyway. It appears that the shipment was sent to force us to receive the merchandise which is unacceptable under the circumstances. The $110.10 in full paid by our bank by VISA should be credited back to us immediately as a matter of ethics and honesty.


On Oct 5, 2017, Direct Gardening responded with:

"On Oct 6, 2017 7:26 AM, Direct Gardening responded with:

We are sorry to hear of this customers experience. It does become very difficult to cancel an order once entered into processing. We do have a refund guarantee and we have contacted this customer via D-mail to see how we may be of assistance."


Negative LouWarren5
(2 reviews)
On Sep 22, 2017, LouWarren5 Pittsburgh, PA wrote:

The quality from Direct Gardening is poor: small, unhealthy and, three times now, not what was ordered. Their customer service is lousy, too. Apparently, they continue to thrive with aggressive advertising and one time customers who donít know better.

Looking at the reviews for the other companies owned by this same group, thereís a clear pattern of poor products/service. See for yourself.

Burgess Seed/Dutch Gardens/House of Wesley/Inter-State Nurseries/Farmers Seed/Four Seasons Nursery/Kelly Nurseries/Royal Dutch/Honeycreek Nurseries

Now I know. And will take my business elsewhere.


On Sep 22, 2017, Direct Gardening responded with:

"On Oct 6, 2017 7:23 AM, Direct Gardening responded with:

We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of assistance."


Negative mjk6358
(2 reviews)
On Sep 21, 2017, mjk6358 New Richland, MN wrote:

Shipment Details:Ship Date: 2017-8-24 Package #: 1
received them on august 30th
order details
Native Fern
$18.99 there were 12 one appears to be growing
Perennial Bargain
$9.99 there were 12 plants one appears to be growing
Francee Hosta
$7.99 there were 6 all appear to be growing
Products:
$36.97
Shipping:
$9.99
more plants may sprout, but they have been in pots for 3 week now. The ones that did not sprout appeared to have been in storage for a long time.


On Sep 21, 2017, Direct Gardening responded with:

"On Oct 6, 2017 7:22 AM, Direct Gardening responded with:

Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do have both a refund and a replacement guarantee and stand behind them.

A customer care representative has contacted this customer to see if we may be of assistance
"


Negative inflorescence
(2 reviews)
On Sep 19, 2017, inflorescence South Central, AL (Zone 8a) wrote:

Posted on August 10, 2017, updated September 19, 2017
My experience with Direct Gardening was altogether unpleasant. I did not receive all of my order and several items I did receive were rotten when they arrived. I believe the daylily tubers had been packaged in plastic while wet because there was nothing but mush in the bags. I have a hard time believing they were viable plants when they were shipped and deteriorated that badly in transit. I contacted the company by email from their website about two weeks ago and asked for resolution before I wrote a review and have had no response at all from them. The shipment I did receive was marked that it was 2 of 2 meaning the order was split and mailed separately. I have never received 1 of 2. Customer service is very poor and rotten daylily tubers is not an acceptable product. I would not order from them again.


On September 19th, 2017, inflorescence added the following:

After my initial review Direct Gardening posted a reply saying if I returned the original shipping label they would correct my order. I promptly sent them the label as directed along with a letter explaining what was wrong or missing with my order. They have not replaced anything. They have not offered to refund the money I spent for rotten, worthless bulbs that had disintegrated to mush prior to my receiving part of my order. They have not sent me the missing bulbs that I never received. (Per their shipping label my order was shipped in two parts and I only received one part). I was shorted by half when I ordered because it was a "penny sale" - order a bulb and get another for one penny. When I put my order in the "basket" it showed the proper number of bulbs, but when I paid with a card my receipt only showed ONE of each instead of the two that showed on the order form. That was dishonest and shorted me by half before I realized half my order would never come and half of what did would be rotten. I will never order from this company again, no matter how good the prices look. Bulbs are of the poorest quality, many are rotten and not at all viable, bulbs come enclosed in plastic which does not let them breath and are not padded to keep them from being bruised in transit. Customer service is nonexistent. I got MAYBE 25% of what I paid for and the company will not communicate with me about correcting their mistake. No more bulbs for me that I don't hold in my hand and inspect prior to purchasing.
On Sep 19, 2017, Direct Gardening responded with:

"On Aug 10, 2017 7:30 AM, Direct Gardening responded with:

We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of assistance.


On Sep 19, 2017 2:14 PM, Direct Gardening added:

We have been corresponding with this customer via Dmail as we did not show receiving previous emails. We do show that a replacement order was shipped on 9/14/17 and should arrive very soon. "


Negative gregislost
(1 review)
On Sep 15, 2017, gregislost Delhi, NY (Zone 5b) wrote:

Posted on September 14, 2017, updated September 15, 2017
Posted on September 12, 2017, updated September 14, 2017
Posted on August 27, 2017, updated September 12, 2017
Posted on August 23, 2017, updated August 27, 2017
Posted on August 15, 2017, updated August 23, 2017
I am currently putting this as a neutral review but will update my feedback to positive or negative pending the outcome. I did have to send a letter with the shipping label to request some replacements, however the items that were healthy are doing well.

So far customer service has been good, they have replied to every email within 2 days so far.

I had read all the reviews on this company prior to ordering. That said I do realize people are more likely to post negative reviews than positive. Why did I decide to take the risk? #1 I am starting a gardening website and I wanted to review this company firsthand (as well as others) #2 they had what I wanted for a good price. If this turns out to be positive I will test them once more to see how that turns out and if I also need to request replacements again for any of the items.

My order first order:
25 bare root Jewel Strawberries
25 bare root Albion Strawberries
25 bare root Seascape Strawberries
Strawberry Bargain (25 bare root, turned out to be Ozark Beauty)
Black Raspberry Collection:
3 Blackhawk, 3 Cumberland and 3 Dundee bare root
Trip-l-crop tomato seeds (for next year)

Also received as free gifts:
3 bulbs Peacock Orchids
3 bulbs Ixia Mix
5 bulbs Blue Poppy Anemone

Order was placed on:July 16th, 2017 and received on July 27th, 2017
This is a great turn around time so far so good.

Packaging was a large green plastic bag, this is NOT a good shipping container for plants and I am sure this contributes to many of the problems they have. #1 the items are not protected from rough handling. and can break easily. #2 if left in sunlight green gets hot very fast and its contents will basically cook. #3 the bag does have vent holes and could be how the plants got soaking wet as the bag was left outside as I was not home when they were delivered and we did have a thunderstorm. I do feel they must rethink their shipping packaging.

Received:
100% of the raspberry bare roots were in poor condition but this could be due to shipping. The stems of the bare root plants were broken just above the crown of the roots. I also noticed the plant inside where it broke were completely dried out which is not a good sign as being able to revive the bare roots out of dormancy. I did soak the roots for several hours and attempt to plant them and none were revivable.

100% of the Albion Strawberry bare roots arrived in poor condition, they were soaking wet and moldy, any recent growth on the bare roots had turned translucent brown and mushy (rotten). Planted and none were revivable.

11 of the 25 Strawberry Bargain bare roots (Ozark Beauty) also were moldy and rotten and non-revivable. All of the other 14 however have been doing very well, some are even flowering as of today which was a nice surprise as they were planted 18 days ago and leafless when planted. None of the 11 survived, I did plant them to be sure.

17 of the 25 (actually 27 were in the pack) of the Jewel Strawberries were also moldy and rotten. I am very happy with the ones that were ok, all of them survived and some even are putting out runners already. None of the 17 rotten ones came back.

100% of the Seascape strawberries are doing great.

I have not tried the Trip-l-crop tomato seeds but will post a review on them next year when I also review the results form a seed order I will be placing with Direct Gardening shortly. I also am planning to order several varieties of grapes, more raspberries, more strawberries, and hardy kiwi. (once I receive the replacements from this order). Shopping cart and wish list are filled and waiting...

I had sent back the shipping label and a letter requesting replacement on August 7th once it became apparent what was and was not revivable. I again am giving them the benefit of the doubt for now, we will see how they handle the replacement request. I hope it does turn out well as I really hope to try out their seeds and there are other plants I would like to order from them as well. I will update and edit this post accordingly. Honestly if they honor their replacement guaranty then they do deserve a positive review.


On August 22nd, 2017, gregislost changed the rating from neutral to positive and added the following:

I received the replacements for my order today. I know they are making an attempt to correct the situation fully as they sent the replacement strawberry plants and raspberry plants. The strawberry bare roots all looked great with plenty of live sprouts on almost every one, 2 of the 3 raspberry bare root bundles also look great and I am sure all of them will make it but 1 of the varieties of raspberry plant I think they know those are not likely to make it as they sent me 2 bundles of them instead of 1 but both bundles are non-revivable.

I am giving them a positive review because they have been fast and helpful and they honored their policy without any headaches at all.

I will be ordering from them again.

On August 27th, 2017, gregislost added the following:

Wrote to direct gardening and they told me to send them the shipping label again with a request letter and they will replace the plants that are non-revivable.
On September 11th, 2017, gregislost changed the rating from positive to negative and added the following:

I had followed the instructions that the customer service person gave me via email and was thought it was being handled properly, however I just received a letter from their customer service that is totally the opposite of what they told me via email.

The letter is a generic reply, it neglects what I even wrote in my letter to them about MISSING ITEMS. Besides the missing plants I requested the replacement of the Jewel strawberry plants that were totally not viable in both the original order and the replacement. I requested replacement for the Black Hawk raspberry plants that were totally dead on arrival and non-revivable. I have been gardening for over 35 years. I have worked with bare root plants for most of that time and I know what is and isn\\\'t revivable. I have actually written articles on raspberries and how to start with bare roots. I am going to refrain at this time from exploding on them unless this situation is not corrected. I am also preparing an article reviewing online gardening stores and had planned on giving Direct Gardening a decent rating but again I will definitely be giving them a failing review if this is not corrected.

#1- I noticed after my last post that 1 of the items listed on the replacement invoice was missing. I wrote to them about this requesting for that item to please be sent.

#2- I requested the replacement of the Black Hawk Raspberry bare roots as they are NOT REVIVABLE. All the other raspberry stocks in the replacement package were fine and have since grown, I did plant them in pots just to be sure and the black hawk have just rotted.

#3 The Albion Strawberry bare roots both in the original and replacement package were not viable. The first bundle had crown rot due to too much moisture, the second ended up just being non-viable.

#4 on top of this some of the other strawberry plants from the original order that seemed viable have since not survived. I was not planning to even request a replacement for them but since this occurred I am planning to request their replacement as it should be covered by their 1 year guaranty as it has only been about 2 months since i received them.

At this time I would NOT recommend using this company. Again I am restraining myself from exploding on this. I will take this further if it is not corrected. I expect this to be resolved. If it is then I am happy to change my review.
On September 14th, 2017, gregislost added the following:

Received a reply via email today. They stated I need to wait 6 weeks from the time I received the replacements to request the missing items and dead items to be replaced.
Note, I placed this order in JUNE. It is now mid-September. If I need to wait 6 weeks from the August date that I received some replacements and when I was suppose to receive the missing strawberries it would be after my first frost date and I would not be able to even plant them. This is on plants I ordered originally in June!! I have ordered plants for several venders this summer, Direct Gardening is the only one I have had any problems with.
On September 15th, 2017, gregislost added the following:

Now being told via email by customer service to once again send in the shipping label and letter. Why all the back and forth? I have only 2 weeks until my first first and 6 to 8 weeks to the first hard freeze. I think it will be too late by the time they will ship or just return my letter and shipping label again. Note the original order was placed in JUNE it is now Mid September and will not likely be settled until mid-October.

I now must decide to either wait until next spring to request the replacement and risk the replacement being sent timely so that if there are still issues with being sent dead sticks and rotted bare roots I will have time to yet again request a replacement or to request the replacement now and go through the pain in the butt and extra costs to pot everything so I can bring it inside to overwinter as well as to check what grows (if anything) and what doesn't. This should not be such a painful process.
Negative cgarfield
(1 review)
On Aug 27, 2017, cgarfield Greenville, SC wrote:

I ordered 43 sedum plants to fill in some spots that were mulched. When they arrived, they were all dead or dying. Many of the plastic bags contained mold. I tried planting them anyway, but none made it, including the free plants. I asked for the plants to be replaced. It took several weeks, but they did arrive. Unfortunately, they were in nearly the same condition as the first batch, minus the mold. I did plant them, and of the 43, 4 survived.


On Aug 27, 2017, Direct Gardening responded with:

"On Sep 7, 2017 12:55 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."


Negative Debraweita
(1 review)
On Jun 29, 2017, Debraweita Cleveland, OH wrote:

This place is a sham and customer service is a nightmare. I bought poplars from them and they arrived bone dry. I've bought poplar saplings before via the Internet so I know how healthy saplings should arrive. These were complete dead. I contacted them. They asked that I please plant them and give them six weeks. I did as I was asked. When they remained dead, I contacted them again and they said I should have returned them within 14days.
Then I looked them up and now realize this is their scheme.
This place is a joke.
DONT BUY FROM THEM!!!


On Jun 29, 2017, Direct Gardening responded with:

"On Jul 6, 2017 2:47 PM, Direct Gardening responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."


Negative buda7733
(1 review)
On Jun 16, 2017, buda7733 Hutchinson, MN wrote:

As a first and last time customer what a HORRIBLE experience.

I called twice asking them to delay shipping as we would be out of town and was told twice not a problem. Now a week before I leave I get a shipping notification and nobody can tell me if it will arrive within the week or not. So now I have all these plants I ordered potentially sitting in the post office dying. Super awesome...=(

God help you if you ask to speak with a supervisor.

Customer service is HORRIBLE, CONDESCENDING, UNPROFESSIONAL and UNHELPFUL.

I guess this is my 100.00 lesson. Never again.


On Jun 16, 2017, Direct Gardening responded with:

"On Jun 16, 2017 2:37 PM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. Once an order has entered into processing it becomes very difficult to catch and stop shipping. The customer should have also received a tracking number with the shipping notification.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem
"


Negative ncbill
(11 reviews)
On Jun 11, 2017, ncbill West Jefferson, NC wrote:

Posted on June 5, 2017, updated June 11, 2017
Posted on May 25, 2017, updated June 5, 2017
I had a bad experience with Direct Gardening a few years ago. I don\\\'t know what made me decide to give them another try. A terrible mistake, and a terrible waste of money. I had a nightmare experience trying to get them to honor their \\\"guarantee\\\" before.

The experience a few years ago was terrible. However, this year\\\'s order makes that experience seem like a pleasure.

24 days from order to delivery, no communication, no shipping notice, no tracking information.

Order is trickling in, packed in plastic bags, mostly unprotected. A few plants were in plastic clamshells, but most were bare-root and smashed together. Awful. Just awful.

The \\\"plants\\\" are \\\"puny\\\" and \\\"sorry\\\" as my Granny would have said. Lots of unviable rotted roots. Dead twigs.

They sent substitutions that made no sense to me.

The \\\"freebies\\\" they send are pure garbage, desiccated remains of bulbs.

By far, the most shameful batch of plants I have ever received. The bare roots that look viable are itsy-bitsy...shockingly small in comparison to anything I ever receive from any other sellers, even other deep-discount sellers.

I\\\'m used to getting \\\"plugs\\\" and \\\"liners\\\" and bare-root plants. In general, that is the only way I can afford the plants I want. I am patient, and can wait for them to grow, as long as they are alive and healthy.

Do not waste your money. You will be sorry. I know I am!


On June 5th, 2017, ncbill added the following:

I\'ve received all of my order from Direct Gardening now, or at least things labeled with the names of what I ordered, attached to the objects.

I did receive a shipping notice this time. The \"notice of shipment\" arrived in my email 2 hours after the actual DELIVERY took place.

Everything delivered mostly loose in huge plastic bags. Almost nothing protected.

I have read the condescending response from whomever Direct Gardening is paying to respond to these reviews. I am very well aware of \"dormant state\" and \"bare root\" and how to hydrate and nurture healthy plants that are in this state. No amount of hydrating and nurturing slimy, rotted roots and stems will result in anything other than hydrated and nurtured slimy rotted roots and stems.

Blaming their victims is part of the Direct Gardening scam.

I did receive some nice healthy bare roots, but they were tiny. A batch of bare-root hostas weighed less than 2 pounds. The same number of bare root hostas, similar cultivars and similar pricing, weighed 32 pounds. As an example.

The trees/shrubs were packed using \"enhanced frustration packaging\"--they use strapping tape where better merchants use elastic bands or twist ties. None of the trees/shrubs had decent roots, and all were super-dry. It seems unlikely that any will live.

The company representative has come on here to brag about their vast army of satisfied customers. I wonder how many of those \"satisfied\" customers shop with them again? Their products are low-priced. Lots of people probably order from them and don\'t complain, because the product wasn\'t costly and they decided it was a cheap lesson learned.

I can\'t believe I was stupid enough to order from them again this year.
On June 11th, 2017, ncbill added the following:

Important to note, despite the claim made by the Direct Gardening rep here on this website, I have NOT been contacted by anyone from the company.
On Jun 11, 2017, Direct Gardening responded with:

"On May 31, 2017 8:34 AM, Direct Gardening responded with:

We are sorry to hear of the problems with this customers order. Many of our items are shipped as starter or bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do have both a refund and a replacement guarantee and stand behind them.

A customer care representative has contacted this customer to see if we may be of assistance
"


Negative GARDENMAN1955
(1 review)
On Jun 8, 2017, GARDENMAN1955 Carterville, IL wrote:

BAD NEWS!! Their CUSTOMER SERVICE is very poor and they substitute plants without emailing you first!! Like I said...They could have at least sent me an email before they shipped substitutions. I could have taken a credit and ordered something else. But I felt like "You got his money and that is that!!" BTW.....I have hundreds of Gardening friends on Facebook and other Social Medias. ALSO...the "FREE THINGS" I received were just bags of rotted mess. ALSO...to get any kind of refund or credit, they want you to send the SHIPPING LABELS off of the shipping box How many keep the boxes very long?? THEY ARE A SCAM!!! THANKS!!

Negative tombaak
(25 reviews)
On May 19, 2017, tombaak High Desert, NV (Zone 5a) wrote:

WARNING: If you close the account you paid with,
EVEN AFTER RETURNING ALL MERCHANDISE,
you will not get a refund.

THIS COMPANY IS HEARTLESS! Flowers are a symbol of love and life, and this company has taken the death of my mother in law as an opportunity to benefit their bottom line.

My mother in law placed a $600+ dollar order the week before her death. When the first box arrived a few days after she passed away I returned the box and contacted the company to let them know it was being returned and why. I asked them to please cancel any remaining shipments and was informed that 5 other boxes had just shipped. I told the representative that those boxes would be returned as well once they arrived.

This company uses MANY names. Dutch Gardens (the name I ordered from) refunded the contents of the first box, but when I called to find out why the other 5 boxes hadn't been refunded, the representative confirmed that all the merchandise had been returned, but told me that the company would only refund to the debit card that paid and since the debit card was no longer valid (checking account had been closed due to death) they had no way to refund the orders. I requested they issue a check to the estate, or simply give store credit for the remaining amount. I was told that the request would be forwarded on the the appropriate person.

It has now been 9 months, I have called several times, and each time I am told the request for refund has been made, but the company stands by their policy of not refunding returned orders if they are unable to refund to the card that placed the order.

Basically, this company does not dispute the fact that they received this entire order back. They simply refuse to issue a refund in any form other than to credit a debit card that is not valid, and won't accept a charge or credit.

I wish I had kept the plants and spread them around to her many gardener friends and planted some of them with my girls in our own garden to remember their grandma by. I was just so overwhelmed by the unexpected death that anything other than returning the boxes seemed more than I could manage.

The death of a loved one is a very emotional and exhausting time, and this company has made what should have been very easy, a difficult and enduring challenge.

Negative TMichelle
(7 reviews)
On May 11, 2017, TMichelle Platteville, WI wrote:

Do not order trees from this company. Yes, they're cheap, but they don't grow. Every one of the trees I ordered from them failed to grow (and they shipped them early enough that by the time it was obvious the trees were dead, the 20 day warranty had expired)


On May 11, 2017, Direct Gardening responded with:

"On May 17, 2017 9:34 AM, Direct Gardening responded with:


A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee.
"


Negative blondedonna12
(2 reviews)
On Apr 24, 2017, blondedonna12 Jacksonville, NC wrote:

I placed an order on 3/7/17, and on 3/27/17, I contacted customer service via email regarding my order, to which they replied: "We have received your order, which has been scheduled for spring shipping. We are currently shipping to your area and are sending orders out as quickly as possible. We are still getting a lot of nursery stock in from the fields and are shipping as soon as the plants are prepared. Houseplants and tender perennials will generally begin shipping in April to decrease the risk of frost damage in shipping."
That was understandable. I assumed that at least on the one month mark(4/7/17) of my order I would receive an email saying my order would be shipping soon. I never heard anything, so I wrote customer service on 4/10/17 to inquire about the status my order. The representative looked up my order and said that she had put in a request for my order to be shipped now. Well, 8 days passed. I wrote customer service AGAIN on 4-19-17 and said I had received no emails that my order was being shipped, so I wanted to cancel my order. On 4-20-17 customer service responds and says :"Your order has been sent and should arrive shortly. Please allow 5-10 business days to receive your package(s)." I finally get my package today, 4-24-17. There was no tracking beforehand or anything. When I opened the package most of the items were bulbs and certainly could have been shipped when I originally placed the order. I wouldn't have minded having my live plants shipped later, and the bulbs ahead of time. The live plants were also packaged in a plastic container that was crushed, and the outside mailing package was a plastic shipping bag,( not very durable) with absolutely no cushioning to protect plants. The bulbs I ordered could have been crushed easily during transit. From start to finish, I was NOT AT ALL impressed with this company. It was honestly a headache, and a pain, to have to constantly keep on top of these people about my order. I usually order from Santa Rosa Gardens and should have stuck with that company for all of my plant orders. The level of care as far as package for the plants, and communication, is far SUPERIOR compared to this company. I would NEVER recommend this company to anyone!!!


On Apr 24, 2017, Direct Gardening responded with:

"On May 17, 2017 9:40 AM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. As many know the weather this year has been very unpredictable. While it may be warm in your location we have to take into consideration the transit. We want to make sure the plants reach our customers in the best condition possible.

A customer care representative has contacted this customer for further information."


Negative oskarsa00
(1 review)
On Apr 12, 2017, oskarsa00 Albuquerque, NM wrote:

on 3/20/2017 i placed an order with Direct Gardening. Mistake. 23 days later and no one knows anything about my order. EXCEPT my card has been charged~ I have called 309-662-7943. I called last week. Took 1 hour of busy signal BEFORE i got thru. 1 hour. Called few minutes ago. Same Drill. 1 hour of busy signal before i got thru. This employee said, order STILL being processed. W~H~A~T **** 23 days. Person told me i could wait another 2 weeks cause can take that long to pack & ship. Since has not shipped i am calling my credit card and cancelling this. I did find the facebook page about "do not buy from..." wish i had found before i ordered on 3/20/2017. Buyer Beware. any company in 2017 that will NOT answer email. Makes customer's wait hours on the phone. Can NOT give any concrete info about order But Bills you - in my book is a scam...


On Apr 12, 2017, Direct Gardening responded with:

"On Apr 24, 2017 12:18 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."


Negative OldWrangler
(9 reviews)
On Sep 26, 2016, OldWrangler Spring, TX wrote:

Last week I received a package of plants I didn't even remember ordering. Upon examining the contents of the box I find nothing but dead and dying plant matter. The abominal condition of the plants was matched only by the sloppy way they were packed. There were 9 plants and there is only a hint of green in one that is fighting tenacisally to keep from dying. It doesn't look like it will make it. When I called customer service I spoke with a very rude lady who told me that they do not give refunds or replacents. unless the plants are returned. I already had the plants soaking to try to bring them back. She told me that the order was made in July and delivery 3 months later is not unusual. She said the plants were dormant, just sleeping until spring when they would be OK. Now I owned a large nursery for over 25 years and I know dormant from dead. These plants were not sleeping, they were gone, passed on, deceased, extinct, bought the farm, gone to meet their maker,....they were dead. I wish I had looked them up on here as they have so many complaints, it is unbelievable how a company can stay in business with this kind of reputation. I definitely don't want replacements and I am not sure the refund would contain phony money. Beware of this company, their plants are terrible. Fortunately there were only 9 plants and I only wasted $60 this ime.


On Sep 26, 2016, Direct Gardening responded with:

"On Sep 28, 2016 2:27 PM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do have both a refund and a replacement guarantee and stand behind them.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem
"


Negative Shanni777
(2 reviews)
On Sep 2, 2016, Shanni777 East Hill-Meridian, WA wrote:

I planted dormant starts as soon as they arrived this last spring and about 40% of them survived under no less than perfect conditions (Timing, rinsing, planting with good soil, correct exposure, watering, etc.). When I called the company, they told me that I needed to send them my packing slip... I told them that I didn't have it, but did they not have a record of what they sold me? I offered to take photos of them, nope! They said I could send them my credit card statement LOL I don't think so. I just wrote it off as a lesson well learned and then found Dave's Garden and the watchdog, LOVE IT!


On Sep 2, 2016, Direct Gardening responded with:

"On Sep 28, 2016 2:29 PM, Direct Gardening responded with:

We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of assistance.

"


Negative WayNorth
(1 review)
On Aug 17, 2016, WayNorth Rugby, ND wrote:

I have been trying to get Direct Gardening to replace an order of mushrooms for several months now. The mushrooms never grew so I emailed them to find out where to send them back and what to include. I mailed them back "certified mail, signature required" with the original shipping label just like their replacement guarantee said to. They wrote me a letter saying they got the box of mushrooms, but no label (even though it's attached to the side of the box of mushrooms) and couldn't replace my order. I called customer service & was told that I would have to write another letter, which I did, but no one will respond at this point. I wish I'd read the reviews before I ordered from them. I actually had 3 items that didn't grow from my order, but only returned the mushrooms because I didn't have the shipping label for the other 2 and they told me not to bother when I emailed to inquire about replacements. I understood, but am extremely upset that they won't honor their own guarantee now that they have everything they asked for!


On Aug 17, 2016, Direct Gardening responded with:

"On Aug 22, 2016 2:21 PM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem"


Negative surlymel
(2 reviews)
On Aug 9, 2016, surlymel Marietta, GA wrote:

I placed an order on June 4th of this year and have as yet to see anything shipped from them. I do not have any plants (dead or alive) nor correspondence from the company and there is no way to check an order's status on their website. When I log in my Direct Gardening account only lists what I have wasted money on which is not so useful in this case. This is frustrating because there has been enough time to actually grow the plants I had ordered from eyes or tissue culture. I will never order from them again and should have heeded the numerous warnings here. Lesson learned!


On Aug 9, 2016, Direct Gardening responded with:

"On Aug 10, 2016 11:33 AM, Direct Gardening responded with:


It does state the following on our website:

"Please allow 1-2 weeks for your order to be processed. We will then ship based on weather and availability of the plants. We continue to ship through the summer months as much as possible. Most bulbs and perennials are usually available by September. Some deciduous trees and shrubs are not available until October."

A customer care representative has contacted this customer for further information.
"


Negative TNRay
(1 review)
On Aug 3, 2016, TNRay Knoxville, TN wrote:

Posted on August 3, 2016, updated August 3, 2016
Posted on August 1, 2016, updated August 3, 2016
I ordered plants in the Spring and finally received them. They looked dead, but I hoped they were dormant. I planted them and after several weeks determined they were dead. I requested replacement plants. These also arrived dead. I returned them and requested a refund because apparently they only have dead plants to offer.

Today, I spoke to a rude customer service representative and also received this email response: \\\"We apologize, but you do not qualify for a refund at this time. The merchandise from the original, paid order would have needed to have been returned and within 14 days of receiving it. Since you do not qualify for a refund on a replacement order, you have been issued a credit voucher for the amount of the replacement which should arrive soon.\\\"

I have reported them to the Better Business Bureau. I WILL NOT use the credit voucher. Lesson learned: DO NOT ORDER FROM DIRECT GARDENING.


On August 3rd, 2016, TNRay added the following:

In an email response, this is what Direct Gardening said about the two complaints that were previous to mine were \"bizarre\":

\" In example, the most recent review you have pasted us is making false and bizarre accusations about our company which a company executive has already responded to on the comment board.\"

When this company sends dead plants, their brochure states the plants are dormant and instructs you to soak the bare roots and plant them. If you do this, you only have 14 days to get a refund. After 3 weeks, you realize that you were gullible. By then, it is too late to receive a refund and you must accept replacement plants or a credit certificate for a future order.

If you take a chance and order from them, return the plants immediately (if they look dead) and request a refund.
On August 3rd, 2016, TNRay added the following:

I should have added my complaint is similar to the others that this company describes as "false and bizarre."
On Aug 3, 2016, Direct Gardening responded with:

"On Aug 4, 2016 11:09 AM, Direct Gardening responded with:

Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of life

The "false and bizarre" comment in the email was regarding a previous post regarding a plumbing company that had nothing to do with our company.

We do have both a refund and a replacement guarantee and stand behind them.

A customer care representative has contacted this customer to see if we may be of assistance
"


Negative Clevance
(1 review)
On Jul 13, 2016, Clevance Franklin, GA wrote:

Their customer service can be scandalously rude and they have a tendency to send dead plants and then treat you like dirt over the phone.

It will be the day after eternity before I order from them again.

Never again!


On Jul 13, 2016, Direct Gardening responded with:

"On Jul 19, 2016 11:55 AM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.

"


Negative Farm_Country
(1 review)
On Jun 27, 2016, Farm_Country Steubenville, OH wrote:

Direct Gardening.com is possibly the WORST business we have ever seen! Me and my husband had been trying for 3 years to get several Northern Red Oak seedlings for our yard but kept having problems each year with our local nurseries not having them, Lowe's website saying that they have them in our local store but then after driving to Lowe's they told us they don't have them and not sure why the website says they do have them, and also tried Arbor Day Foundation which had very reasonable prices but they send you bare-root seedlings that are barely 12" tall and we weren't able to get any of them last past 1 year even after consulting our local nurseries and them confirming that we were doing everything they would do to take proper care of them.

Well after having no choice but to get these online, Direct Garden was one of the 1st sites that came up in our search results. So we read all of the descriptions and it clearly stated that their Red Oak seedlings are 3-4 feet tall and nowhere did it say or imply that they were bare root. When they arrived we immediately opened them and YES we were IMMEDIATELY DISGUSTED to see the following:

1) They stripped off ALL of the limbs before shipping them to us.

2) The tops of the seedlings were snapped off to make them fit into their shipping bag.

3) 1 of the seedlings was broke in 2 half way up the trunk and was not caused from the shipping process through usps.

4) We got out our tape measure and was lucky if ANY of the seedling was 2 feet tall but yet their web site stated they would be 3-4 feet tall.

5) They were COMPLETELY bare-root seedlings and didn't have ANY type of moist gel or whatever else to keep them moist.

6) Both trunk and roots were SO DRIED OUT that they had no flexibility and would snap off with little effort.

7) They hire other businesses to answer their calls thus you're not getting someone on the phone who has actual experience with gardening or the direct gardening website... the same person who answers your calls for direct gardening is the same person answering calls for a plumbing business that hired them as well.

8) Direct Gardening adopts a we-don't-give-a-crap-about-you return policy whereby if you receive a product not as described, they make you pay out of your pocket to ship back their gross negligence!

SUMMARY: It wasn't until after we got these seedlings and seen how CARELESSLY they treat their customers that we then did a search for reviews on this company and we were TOATALLY SHOCKED at the NUMEROUS NEGATIVE reviews and not just on one web site but ALL OVER THE INTERNET! So many negative reviews that ANYONE with common sense would demand to know how they are allowed to keep renewing their business license!


On Jun 27, 2016, Direct Gardening responded with:

"On Jul 13, 2016 10:21 AM, Direct Gardening responded with:

We are sorry to hear this from a customer. Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do understand that sometimes the mail system can cause damage to the plants. Which is why we do have both a refund and a replacement guarantee and stand behind them.

We do not hire another business to answer our calls and all of our customer service representatives are familiar with Direct Gardening.

A customer care representative has contacted this customer to see if we may be of assistance.

"


Negative rosarasa
(1 review)
On Jun 24, 2016, rosarasa Pullman, WA wrote:

Like many other members, we got fooled by the low prices and placed an order with this company in May 2014. The order was for six roses and two double clematis plants. After six weeks or so, we received the plants by USPS mail. It is difficult to describe the shocking condition of the plants. Having ordered many plants from Jackson and Perkins and other rose vendors, we are used to ordering bare root roses. The bare root roses from direct gardening had barely any roots which is an entirely new interpretation of the name. Whatever there was had fungus on it and the stems had dried out. In short, the plants looked unhealthy. Any case, we planted the roses and the clematis and waited and waited. No signs of life. As per their stated money back guarantee, wrote to them in May 2015 and requested replacement. They did honor the guarantee and sent us the roses and clematis plants in June 2016. On receipt, the roses looked somewhat better than the first time. Again tiny roots in the name of clematis plants. We planted the roses and clematis as per the instructions. This time two of the rose plants did give out some leaves they did not look healthy. No life on the other four roses and no response whatsoever from the clematis. We again waited. Fast forwarding to 2016, the two roses have died over the winter and nothing from the clematis. Trusting their money back guarantee, we wrote to them again in May 2016. No reply or no response of any kind and no plants. In summary, we have wasted much time and effort over the last two years and quite a bit of money with this company with nothing but frustration to show for. Please read these reviews before ordering any roses or clematis from this company. You have been warned.

Negative newsjunky
(1 review)
On May 15, 2016, newsjunky Boise, ID wrote:

First of all the pictures of these plants are misleading. In comparison to Michigan Bulb and Spring Hill nursery these plants and in particular the bulbs are much smaller. The company does not confirm your purchase with the requirements for replacing plants or getting a refund. You only have that information sent to you after you ask what happens when your credit card has been charged like lightning while they piddle around to get it sent. That information should have been made clear by a confirmation. They say the processing time for the plants is two weeks depending on weather and availability. Well the weather and availability was fine for the bulk of the order at Michigan Bulb and Spring Hill nursery. But for Direct Gardening and none of the plants were available for and entire month before I got them. One or two plants delayed is one thing but every plant took a month to get. Then they get here the plants are nearly dead. All of them! So while I baby these plants along of course they die. The prices are way too high for what you get. Then they want the original shipping label (I am presuming off the box which you must save for a year to see if the plants live which only took two days in my case). The shipping was paid by the customer to get the dead plants here then they want you to pay the shipping to send these dead plants and box back to them. They want to replace the flowers but why would I want a replacement that takes a month and then go through the same tender loving care to nurse these dead things until they die too. Even if they sent healthy plants it would take the summer to get them to take root. Then for a refund they only give you 14 days, again no problem charging the credit card and dinking around for a month to get them here and how do you know what these dinky bulbs will look like in 14 days. Then they don't respond until I reject the charge on my credit card. I do not think this is an honorable company and I will continue to complain and file reports with the attorney general's office to get them to change these ridiculous policies.


On May 15, 2016, Direct Gardening responded with:

"On May 18, 2016 12:42 PM, Direct Gardening responded with:

We are sorry to hear this customer is having such difficulty. Our replacement guarantee is clearly posted on our site as well as on the order confirmation emailed to the customer. A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.

"


Negative REWnNC
(1 review)
On Apr 6, 2016, REWnNC Charlotte, NC (Zone 8a) wrote:

My response to their email. "Unfortunately, your warranty is no longer valid, therefore there is nothing we can do at this point. We are sorry for the inconvenience."

Thank you, Customer Care

That is BAD CUSTOMER SERVICE I did as was told by waiting and planting only to have them ALL DIE. My MONEY DOWN THE DRAIN !!!! The 2 4.99 were used on new orders for things that arrived CRUSHED. The other plants just DIED after I planted as told. There is something you can do, supply LIVE plants in GOOD condition. The original plants did not appear alive when I received them, but I did as told and waited then the replacements arrived in poor/dead condition and again as i was told planted, now you tell me "We are sorry for the inconvenience. " Not inconvenience it was/is a waste of MY MONEY, so yes you could at least send me LIVE plants in GOOD condition, but you just DO NOT want to. ALMOST $200.00 GONE.

Not a Happy customer.

Negative MGiacomet
(1 review)
On Mar 16, 2016, MGiacomet Richland, MI wrote:

Posted on June 18, 2015, updated March 16, 2016
DON\'T BUY FROM THIS COMPANY!

On April 24, 2015 I e-mailed them that they only sent 23 out of the 24 plants ordered and that I was supposed to have received 15-20\" plants and about half were barely 6 inches.

A week later I (bad mistake!) placed another order for 36 more plants. After the first plants started to die and they weren\'t being responsive with the replacements, I tried to cancel the second order. They dragged their feet on the cancellation until they eventually shipped (never processed my request to cancel the order)

By now, most of the plants are dead!

Haven\'t received any replacements yet despite multiple e-mails and having complied with ALL their strict \"policy\" requirements.

After many attempts to call them and getting busy signal, today I finally was able to talk to someone. All they can tell me is that the order is in \"processing\", but they can\'t tell what it means. They can\'t tell me when (or if) they\'ll ship replacements.

Shady business. Waste of money!


On March 16th, 2016, MGiacomet added the following:

After being told last year that I was going to receive replacements in Fall, they later told me it would be this Spring.

I received 45 replacements of the 60 replacements due. Seven of the replacement plans were AGAIN smaller than what they sold me (8-12 inch vs the 15-20 inch promised)

Contacted them again to send the other 15 and they claim "their records only show 45"... Here they are again with the same rigmarole about sending the original shipping labels (that I sent last year!) by mail.

DON'T BUY FROM THIS COMPANY!
Negative HM2015
(8 reviews)
On Feb 20, 2016, HM2015 Bristow, VA wrote:

Posted on February 21, 2016, updated February 21, 2016
Posted on February 21, 2016, updated February 21, 2016
Posted on August 17, 2015, updated February 21, 2016
Posted on June 11, 2015, updated August 17, 2015
Posted on June 11, 2015, updated June 11, 2015
Posted on May 28, 2015, updated June 11, 2015
Posted on April 10, 2015, updated May 28, 2015
I recently ordered about $175 of various plants and bushes, and fruits. Unfortunately, the majority of the shipment hasn\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t been delivered, but what has been delivered, various rose bushes, raspberry and blackberry canes, paw paw, red bud, and Rose of Sharon bushes were spindly, dried out little branches, more like sticks. A couple of the roses had okay roots, but very gangly and unattractive.But, compared with how I received my order from Michigan Bulbs, I am amazed that there was any green at all on the roots. I have planted all the items, after soaking them for several hours. So far, none have broken dormancy, so, I shall see. Furthermore, I am still expecting the greater part of my order. I don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t know why it is taking so long.

On the plus side, this nursery seems to be the only one from which I can buy MINT! none of the nurseries have it, and even the big box stores seem out of the herb!!!


On May 28th, 2015, HM2015 added the following:

Well, I received the remaining orders, and unfortunately, several of the bushes were already dead or dying. And, not one single rose bush out of 8-10 I ordered has put on a single leaf.

I sent in my request for replacements just today. I shall see how it goes. But, it is truly sad that the majority of items I ordered have never formed or broken dormancy.
On June 10th, 2015, HM2015 added the following:

I sent in a replacement request, as per their instructions in late May. The letter was USPS priority, and I know they received the request end of May. Yet, I have heard nothing about a replacement on any of the items. I lifted out the roses, Rose of Sharon, pawpaw, raspberries, blackberries, etc. after two months in the ground, one would have expected some root growth. Nothing!
On June 10th, 2015, HM2015 added the following:

I sent in a replacement request, as per their instructions in late May. The letter was USPS priority, and I know they received the request end of May. Yet, I have heard nothing about a replacement on any of the items. I lifted out the roses, Rose of Sharon, pawpaw, raspberries, blackberries, etc. after two months in the ground, one would have expected some root growth. Nothing!
On August 17th, 2015, HM2015 added the following:

On July 15-16, I was sent back ALL the documents I sent to Direct Gardening showing them all the plants that died. I listed out all the plants that I purchased, and then listed all the plants that died, along with THRIR emails to me and a copy of the charge on my statement. They sent everything back yo me and asked that I send back A LIDT OF ALL PLANTS WHICH DIED AND THEIR CORRESPONDENCE with me.

I sincerely believe that they just play thi stupid game and don\\\\\\\'t even read anything send to them.,of course, it is impossible to get them by phone.

I will try once more. I hate to be out $175+.
On February 20th, 2016, HM2015 added the following:

Hello. On September 4th, a company representative has posted that they got in touch with me. Unfortunately, no such contact was made. Outside of the company returning ALL my documents back, including the detailed list of items ordered, items which did not grow identified, charges reflected on my bank card and copies of my bank statement, ALL EMAIL CORRESPONDENCE as requested, and asking AGAIN, to detail out which items were not viable, no contact was made. I had spent a significant amount of time typing up the list of items ordered, highlighting which items did not grow, making copies of my bank statement, and sending the documents registered mail, as requested.

I am sincerely disappointed that the company representatives would not provide a true statement of their activities.

I have not been on this board in several months. In fact, I had forgotten my password. I would not have added anything else, except when I noticed the comment from the company staying they have gotten in touch with me. As they have not, (Ihave checked all my emails) I felt it was important to update my comments.

Thank you

PS-if Direct Gardening staff sincerely wish to get in touch, my email is [email protected]. It is the simplest way to get in touch with me.

I am a business consultant and believe customer service is of paramount importance. Thus, I can\\\'t ignore poor service or false statements.
On February 20th, 2016, HM2015 added the following:

A further note: Customer service representative state that they ship their products bare root, and if someone is unfamiliar with it, the gardener may think the plants are dead. It is obvious this representative DID not read my emails, or letters sent to them, nor my posts here. I have stated over and over again, that the items were received in poor shape and I DID soak the plants for several hours. After two months in the ground, babying these items, the plants still did not grow! When I pulled out the items, there were no viable roots.

At this time, I would just like a return of my money, but no such luck.
On February 20th, 2016, HM2015 added the following:

A further note: Customer service representative state that they ship their products bare root, and if someone is unfamiliar with it, the gardener may think the plants are dead. It is obvious this representative DID not read my emails, or letters sent to them, nor my posts here. I have stated over and over again, that the items were received in poor shape and I DID soak the plants for several hours. After two months in the ground, babying these items, the plants still did not grow! When I pulled out the items, there were no viable roots.

At this time, I would just like a return of my money, but no such luck.
On Feb 20, 2016, Direct Gardening responded with:

"On Sep 4, 2015 1:59 PM, Direct Gardening responded with:

We are sorry to hear of the problems with this customer. Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6-8 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do have both a refund and a replacement guarantee and stand behind them.

A customer care representative has contacted this customer to see if we may be of assistance
"


Negative jessiejoe
(1 review)
On Feb 19, 2016, jessiejoe Bronson, TX wrote:

I live in East Texas (border of zone 8 and 9). I placed an order on 15 Jan 2016 that included trees and bulbs. My credit card was charged on 20 Jan for the total amount ($156.43) . I email the company after 3 weeks to check on the status and received an email that shipping was staggered by the where one lived (warmer areas first). I called again today and was told that shipping would be starting. I spoke to the call center and was told there was no way to check on my specific order. Shipping dept does not have a phone. Since they could not give me a clue when they would ship, I cancelled my order. It seems strange to me that they immediately process a credit card but wait until Illinois warms up to ship. They have my money, but can not provide even a simple shipping date. I am very disappointed and will never deal with them again.

Negative makemehappy
(1 review)
On Jul 31, 2015, makemehappy Perrysville, OH wrote:

I ordered some lavender and all of it died from "direct gardening". I called them and they sent me a voucher so I ordered more items and had to send a check for the remaining on the order, in which I did. A month went by so I called the company they said they had not received it yet to call back in a week. Two days later I get a letter stating I needed to send a check for the remaining balance I opened my letter I had sent to them that they had sent back and the check was still in the envelope. I called them and the person said well she didn't know what happened. I told her forget it too late in the season to plant now and I would not be doing anymore business with them. What a joke that company is. Don't order from them go to a green house in your area.

Negative KatyMac
(4 reviews)
On Jul 29, 2015, KatyMac So. Puget Sound, WA (Zone 8b) wrote:

One of the few times I ordered from a company without checking Dave's and it was disastrous. $54 out the window. I received their email acknowledgement April 10th and the plants on June 8th in the middle of a national heat wave. All cooked! Some were obviously nearly dead when they shipped. I mean so dry they crackled! Never again.

Negative TonyAdams
(2 reviews)
On Jun 18, 2015, TonyAdams Wethersfield, CT wrote:

In early May, I ordered three Cobalt Dreams delphiniums.
I got a package on June 17. It contained three dead plants and the message that they were substitutes for what I ordered which were sold out.

I called Direct Gardening and was told I would need to return the dead plants AT MY OWN EXPENSE. They also ordered me to write a note explaining why I want the refund. I did this today. We will see what happens.

It is clear to me that customer satisfaction is something this company does not care about.

Negative tracy_xu
(1 review)
On Jun 18, 2015, tracy_xu Okemos, MI wrote:

Completely waste of money. I bought 50+ plants from them, including roses, lavender, irish moss, and other ground covers. Only one rose survived the first year. They have one year replacement. So I requested replacement. The second year, only three roses survived. All other plants died.

Don't buy plants from them. It is a waste of money and effort. They do have one year replacement. But considering such a low surviving rate, you wouldn't get anything from your money, not even mentioning your time and effort.

Negative skootsi
(2 reviews)
On Jun 9, 2015, skootsi Ocean View, HI (Zone 11) wrote:

Ordered four bare root Darrow everbearing blackberries. Followed instructions, soaking before planting in an automatically watered bed. None broke dormancy. 100% failure rate.

Ordered two Zepherine climbing roses and two Viking Queen climbing roses. One of each thrived, one of each failed to show growth. 50% failure rate.

This place appears to be the Harbor Freight of the garden world. Cheap but very iffy.

Negative ksaunm
(1 review)
On Jun 6, 2015, ksaunm Baraboo, WI wrote:

Ordered on 4/30. The website said they process orders in 7-10 days. Heard nothing after 2 weeks, so I emailed them; 3 days later got an email saying they are working as fast as they can. I finally canceled the order 6/3. I didn't lose any money, but by the time I went to the nursery the plants were picked over.


On Jun 6, 2015, Direct Gardening responded with:

"On Jun 7, 2015 10:45 AM, Direct Gardening responded with:

We are sorry to hear of this customers experience. Our website states it does typically take 1-2 weeks to process an order. Once processed, the orders are shipped based upon weather and availability. We are sorry to hear of this customerís experience as we do take pride in our customer care. As many know the weather this year has been very unpredictable which has started our shipping later than usual. While it may be warm in your location we have to take into consideration the transit. We want to make sure the plants reach our customers in the best condition possible."


Negative Force60
(1 review)
On Jun 6, 2015, Force60 Houston, TX wrote:

Ordered 2x Thai Giant plants 5/25. Took screenshot of order confirmation and glad that I did. No email confirmation sent. Now 7 June. I finally got ahold of them and was told that it takes 1 to 2 weeks to get order "processed". What? No mention on website. Essentially told to keep waiting. I will never order from them again. Terrible online business.


On Jun 6, 2015, Direct Gardening responded with:

"On Jun 7, 2015 10:51 AM, Direct Gardening responded with:

We are sorry to hear this. An email confirmation is automatically sent to the email address provided at the time the order is placed, however if we are not added to your address book it is possible the email is sitting in the spam folder. Our website does state 1-2 weeks for processing of the orders. A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem"


Negative BarbieAnn77
(1 review)
On Jun 3, 2015, BarbieAnn77 Hedgesville, WV wrote:

I am still waiting for plants to be shipped I originally placed order April 4th I called April 27th and was told it was canceled ....I re- ordered everything again ...I WISH I DIDN'T EVEN CALL TO CHECK ON THE ORDER...I was sent a packet of sunflower seeds supposed to be jumbo looks like a pack I would buy at the dollar general store nothing jumbo about the pack .....I have been calling all last month and the month before cause this was all supposed to be a mothers day gift.....I was told it would be shipped and I should receive my order May 11th a day after mothers day.....I said not a problem as long as I receive it by then...Since then I get told when I call Mondays oh it is gonna be shipped by the end of this week ....Call back Friday to check...I have been calling back every Friday and Monday to get the same thing told to me....I even spoke with a supervisor who said 'There is nothing holding up ur order ....I have no idea why ur order hasn't been shipped" and that she will see to it my order is shipped..Still nothing but a cheep packet of seeds that is TO LATE TO PLANT...I could have got them around here cheaper ..I thought live plants would be shipped tru fed ex or U.P.S not tru ur post office ... I had asked customer service if fed-ex or U.P.S was bringing them ..This is when I was told I was getting them tru mail....I will now have to wait whenever they decide to send my plants another 2 weeks before I receive it to drive to post office to pick up my order ....Yet I paid the shipping ...And they want another 12 to ship tru Fed-ex ...They will not get another Penny from me .....NEVER EVER BUY FROM THIS PLACE OR THE OTHER 7 GARDENING PLACES AFFILIATED WITH THEM IT IS ALL THE SAME PLACE....IF U HAVE FACEBOOK THERE ARE OTHERS ON THERE NOW COMPLAINING ...GO TO SEARCH ON FACEBOOK AND LOOK UP... NEVER SHOP AT DIRECT GARDENING


On Jun 3, 2015, Direct Gardening responded with:

"On Jun 7, 2015 11:09 AM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. As many know the weather this year has been very unpredictable which has started our shipping later than usual. While it may be warm in your location we have to take into consideration the transit. We want to make sure the plants reach our customers in the best condition possible. We are affiliated with other companies but these are separate companies.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem

"


Negative ellonwheels
(1 review)
On Jun 2, 2015, ellonwheels Bowdon, GA (Zone 7b) wrote:

As a fairly experienced gardener who has used mail order houses successfully in the past, I ordered a couple of weeks before I needed to plant the items I was ordering, on 05/03. Having studied the website thoroughly, I had determined that they claimed they would ship at appropriate planting time for my zone (7b) and that I should expect shipment in about 14 days or so. Incidentally, I ordered two plants from an Etsy gardener, the first time I'd ever done that, and I was far more nervous about that order than this one, but it went quite smoothly and those plants were received within a week. Since I'm a wheelchair user and must hire someone to help with planting, I attempted to call after 12 days to see when my order would be shipped. I could get no answer on the phone, so I used the email form on their website, citing my order number and date as reference. I got their canned response that they had received the email. By the time I heard back from Customer Care, it had been nearly 3 weeks since my order was placed. (Note that my account was charged the day after the order was placed. This company has no problem processing charges.) The weather in Georgia was beginning to get on the hot side, and I had a trip scheduled, so I was anxious. I received a form email that said I needed to wait 10-14 days to contact them. When I responded to that email saying it had already been much longer than 14 days, they responded quickly that the order was being processed and they were shipping plants as they arrived - the same kinds of things it appears they tell everyone. I explained, again, that I need to know when the items would arrive so that I could schedule someone to help me and received a quick response that I could check the status of my order at any time and they would be glad to help. This does not mean, however, that they'll tell you when an order is to be shipped. I checked one more time and learned that they would not even give me a general idea of when the plants would ship, so I requested that they cancel the order and refund my money. It's now been a full month since I placed the order and the man who helps in my yard had a stroke over the weekend and I still have not received my package. I again attempted to contact them and got the exact same responses as before. I again wrote that I wanted to cancel the order and receive a refund, still not having received any direct response to the initial request to have my order refunded. At this point, I don't need the plants any longer because I have no way to plant them. Indeed, it is now getting too hot in my area to plant tender young plants directly outside. But I can't get anyone on the phone - it is constantly busy, no matter what time I call - and I get no response to my request to cancel the order and refund my money. It isn't much money - $25 for the plants and $10 for shipping (though that seems excessive, considering what I've read about their shipping practices). However, it is a meaningful amount to me, since I am on a fixed income. Since the company will not respond to me I have registered complaints with the Federal Trade Commission for mail fraud, to the USPS for mail theft (in each case, the problem stems from the fact that they mailed me a catalog which I used to order from, which constitutes interstate use of the mail to defraud a consumer) and to the Central Illinois Better Business Bureau, for not refunding my money. I am also attempting to make sure everyone else knows not to use this company or its sister companies. If I do ever hear anything from them, or, heaven forbid, receive live plants, I will post an update, but at this point, having read other reviews of the company, I expect I have lost the $35 and learned a valuable lesson. Though I have never had a problem with nursery mail order or online catalogs, the world has changed. It has always been my policy to check up on companies before I order from them, but since I'd never had trouble with nursery companies, and because I was so excited about finding the Angel Trumpets I wanted, and other old-fashioned plants that would work so well in my garden, I skipped that step with this order. My $35 lesson has been never to skip that step on any order in the future. I'm thankful I've found this site to help me with that. At least one good thing has come of it. I am embarrassed, however, that I recommended this company to my sister and had to tell her I got defrauded instead of getting the plants I wanted. I'll probably hear about that for years!


On Jun 2, 2015, Direct Gardening responded with:

"On Jun 7, 2015 11:21 AM, Direct Gardening responded with:

We are sorry to hear of this customers experience. Our website does state that it takes 1-2 weeks to process the orders. Once processed, the orders ship based upon weather and plant availability. It does become very difficult to cancel an order once entered into processing. We do have a refund guarantee and we have contacted this customer via D-mail to see how we may be of assistance."


Negative annewiggy
(1 review)
On Jun 1, 2015, annewiggy Inwood, WV wrote:

I ordered on April 29th. I called the company and added to the order on April 30th. I asked for an updated confirmation of my order, but unfortunately it never came. The funds were taken out right away. I tried to be patient and wait for my order to arrive. I started to worry since here it was at the end of May. I called and asked the company if my order had shipped. I was told no. I asked "do you have a general idea or eta for shipment". I was told "no". I asked if I was going to an email or tracking when the order was shipped. I was told "no". I asked "should I call back if I haven't seen anything within a certain time period?" The extent of the CSR's response was "sure". Once the week came I didn't feel comfortable waiting any longer and emailed to cancel my order. I was told, like many others, I couldn't because they process the orders so quickly it is virtually impossible to cancel an order once placed. Well part of the order came Friday 5/29. 5 (4-5 year old) blue spruce. Well they were completely rotten, the smell was so bad you could smell them walking up to the porch. When I opened the 12" round bag they were all crammed in, of course they were all dead, flat as a pan cake, and rotten. I told them I would send them back, but I was not paying for shipping. They want me to pay for shipping to them & return shipping for new plants to be sent. Horrible company!! Also, they are affiliated with several other companies. So be careful, you might order from them and not even know it. I filed a complaint with my CC since they were not willing to cancel my order or refund my funds. They have been shady all the way.

Negative originaljazzgirl
(1 review)
On Jun 1, 2015, originaljazzgirl Fairfax,
United States wrote:

2015-04-21 - placed order
2015-04-23 - credit card charged
2015-05-19 - not received, no emails. I called them, phone frequently busy, finally got through, said there had been some delays in shipping, supposed to be shipped out early part of this week, should get email once its shipped, call back if no email or delivery by 2015-05-26
2015-05-26 - not received, no emails.
2015-06-01 - tried all day to get through on the phone, line busy. Company has no email address or on-line way to reach them. Making a claim with my credit card company now.

Negative Peony64
(1 review)
On May 28, 2015, Peony64 Lawrenceville, GA wrote:

I placed on order on May 7, and understood it could take up to two weeks to process the order. It's been over three weeks, and I still have no updates. I emailed customer service for an update on my order, and got a canned response that didn't tell me anything. I gave this company a chance (despite the horrible reviews) because they were the only company who offered all four plants I really wanted, and I wanted to save on shipping costs. If I'd just spent the money on shipping with other firms, I'd already have all four of the flowers I really want.

If I ever get my order, I'll update on the condition of the plants.

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