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Comments regarding Four Seasons Nursery

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  Feedback History and Summary  
91 positives
41 neutrals
275 negatives


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Negative lakecouple
(1 review)
On Oct 6, 2017, lakecouple Council Bluffs, IA wrote:

IF A VENDOR HAS FIVE TIMES MORE NEGATIVE REVIEWS THAN POSSITIVE, IT'S PROBABLY ACCURATE! Stay away from Four Seasons!!! They stretch the truth as far as one can. They are in business with little or no concern for their customers. Their communications system is the worst imaginable. Their warranty only protects their company; not you. And I doubt it they have ever tried to resolve a problem, as their phony "Rep. Responses" indicate in this forum. Just stay away from Four Seasons. There are too many other nursery services in this country who are honest business companies who try to do right by their customer. Stay far away from them unless you like becoming angry and loose money!

Negative JackFatjo
(1 review)
On May 31, 2017, JackFatjo Denver, CO wrote:

I was truly disappointed in this company three weeks after I sent in my order and check. I had received no information as whether they had received my order . After four weeks I e-mailed them regarding my concerns. No e-mail back from them so next day I sent the e-mail again. I finally received an answer that my order would ship on May 15th. On May 28th I received a package from them. Every thing in the package was dried up into dust. The one thing I wanted was strawberry plants and the had not included them in the package. I sent an e-mail describing the condition of the plants and the missing strawberry plants to their Customer Service department and they told me that's to bad but they would make no attempt to get me new plants or the 50 strawberry plants I had ordered. Nor did they have any plans to refund my money. I wish I had used my credit card as now I have no recourse but to submit my experience here. How a company can stay in business doing what they do is a mystery to me. Years ago I had a simalar problem with a nursery called Michigan Bulb Co. I wouldn't be surprised if this is the same company under a new name. My total loss is only $42 so no big deal. I will always check the reviews on any company and will use a credit card.
Jack Fatjo
Denver, CO

On May 31, 2017, Four Seasons Nursery responded with:

"On Jun 15, 2017 1:56 PM, Four Seasons Nursery responded with:

We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We also have no affiliation with Michigan Bulb.

We have contacted this customer via D-mail to see how we may be of assistance"

Negative tombaak
(25 reviews)
On May 19, 2017, tombaak High Desert, NV (Zone 5a) wrote:

WARNING: If you close the account you paid with,
you will not get a refund.

THIS COMPANY IS HEARTLESS! Flowers are a symbol of love and life, and this company has taken the death of my mother in law as an opportunity to benefit their bottom line.

My mother in law placed a $600+ dollar order the week before her death. When the first box arrived a few days after she passed away I returned the box and contacted the company to let them know it was being returned and why. I asked them to please cancel any remaining shipments and was informed that 5 other boxes had just shipped. I told the representative that those boxes would be returned as well once they arrived.

This company uses MANY names. Dutch Gardens (the name I ordered from) refunded the contents of the first box, but when I called to find out why the other 5 boxes hadn't been refunded, the representative confirmed that all the merchandise had been returned, but told me that the company would only refund to the debit card that paid and since the debit card was no longer valid (checking account had been closed due to death) they had no way to refund the orders. I requested they issue a check to the estate, or simply give store credit for the remaining amount. I was told that the request would be forwarded on the the appropriate person.

It has now been 9 months, I have called several times, and each time I am told the request for refund has been made, but the company stands by their policy of not refunding returned orders if they are unable to refund to the card that placed the order.

Basically, this company does not dispute the fact that they received this entire order back. They simply refuse to issue a refund in any form other than to credit a debit card that is not valid, and won't accept a charge or credit.

I wish I had kept the plants and spread them around to her many gardener friends and planted some of them with my girls in our own garden to remember their grandma by. I was just so overwhelmed by the unexpected death that anything other than returning the boxes seemed more than I could manage.

The death of a loved one is a very emotional and exhausting time, and this company has made what should have been very easy, a difficult and enduring challenge.

Negative Muffinsheba
(1 review)
On May 9, 2017, Muffinsheba Dallas,
United States wrote:

I recently ordered 28 lilac bushes from Four Seasons Nursery on line.
I don't know what happenned on the computer but it put in 2 orders in a row.
The minute I found out that I was charged twice I called them. They wouldn't help me on the phone but told me the only way I can fix it is to send proof that I got charged twice. I told them not to send me 56 plants. I have a small yard and only need 28 plants. I immediatly mailed them a copy of my credit card bill. They sent me the plants anyway.
The plants came in 2 plastic bags. I counted and there were 14 plants in each bag-or to better describe them-twigs. I guess they counted them as double since each one had 2 twigs joined together. The roots were a bundle and I am new at this so I counted each one as one plant. I would have ripped them apart but planted them as one plant.
They refused to refund me. I feel like they robbed me of $93 since I tried everything to stop it before they shipped out the plants.
They said they would give me a refund if I rip out the plants and mail them back. I would also need the original shipping label. They should know that errors happen on a computer. It is a common problem for computers to input a double submittal accidently. I was going to order more things from them but I never would use them again. They are unfair people!!

On May 9, 2017, Four Seasons Nursery responded with:

"On May 17, 2017 10:45 AM, Four Seasons Nursery responded with:

We are sorry to hear of this customers experience. It does become very difficult to cancel an order once entered into processing. We do have a refund guarantee and we have contacted this customer via D-mail to see how we may be of assistance."

Negative JONESEYinCA
(1 review)
On May 9, 2017, JONESEYinCA San Simon, AZ wrote:

After receiving a catalog in the mail, I placed an order for 4 Forsythia bushes through Four Seasons Nursery. I paid via VISA credit card.

It's been 3 weeks and I've received zero communication from Four Seasons. No email confirmation of my order, no follow-up email, and worst of all, no order has been delivered!

Their phone number is terminally busy. I can't tell you the last time I heard a busy signal. They don't reply to emails requesting information on my order. And now that I'm reading other reviews, I'm realizing that I'll never see the merchandise I paid for!

I'm just glad I printed out a hard copy of my order with them, because that's all I have to go off of! I'll be filing complaints with the BBB and Illinois AG. This company sucks!

On May 9, 2017, Four Seasons Nursery responded with:

"On May 17, 2017 10:53 AM, Four Seasons Nursery responded with:

We are sorry to hear of this customers experience. If the order was placed online we do send a confirmation email. We also try to answer any email communication within 24 hours. Please be sure to check your spam folder as well as add our email address to your contacts.

We have contacted this customer via D-mail to see how we may be of assistance."

Negative JANEYM
(1 review)
On Apr 27, 2017, JANEYM Troy, MO wrote:

My check was cashed by them over a month ago. I have not gotten anything from them and can not get them to answer the phone or internet communication. I fear the worst and so wish I had read the horrific reviews before falling for the "sale" I am afraid I have been stolen from by these people like so many others. Sad in Missouri.

On Apr 27, 2017, Four Seasons Nursery responded with:

"On May 17, 2017 10:42 AM, Four Seasons Nursery responded with:

We are sorry to hear of this problem. A customer care representative has contacted this customer for further information.

Negative bashfulblonde
(3 reviews)
On Mar 27, 2017, bashfulblonde Novice , TX (Zone 8b) wrote:

I ordered 3 raspberry's , 3 Thorn less Black berry's , 6 Cherry trees , & a collection of 7 roses , & 2 Blueberry's & 6 Hibiscus plants ,along with a Bi colored Butterfly bush . most all of them arrived dead , Not a one of them have lived through the winter , I sent in my labels for everyone of them & got replacements 3 times ,all 3 times I have gotten dead plants are almost dead , I will never again order from this company , I also ordered some lillys which I had to reorder again , due to them being DOA , I do not know if they are going to replace any of them this spring or not , Have not heard anything from them since I sent in the shipping labels last year , I feel like I spent my hard earned money for nothing , as they only offer 30 days to get your money back , Not only that I was supposed to get a free rose with the collection of Roses , but since it was a free gift for ordering the collections of them , they will not reship it at all .it arrived dead also , I was very disappointed at this company's policy's & will never again order anything from them , I feel like I was taken advantage of and I live on SSDI & it is hard to get plants with my income anyway , So from now on I will just go to somewhere that has live plants & just buy them outright , Never order from this company as there plants either don't grow or They arrive DEAD .

On Mar 27, 2017, Four Seasons Nursery responded with:

"On Apr 7, 2017 10:54 AM, Four Seasons Nursery responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."

Negative firerat
(1 review)
On Apr 6, 2016, firerat Clinton, NC wrote:

I ordered a banana tree from them in Feb and they have took my money and that's all I can get from them, They will not answer their phones and when you e-mail them you get the same answer no madder what question you ask, It computer answered!!!!!!!!! I have tried over and over with phone calls and e-mail and still nothing,,,This is a sorry way to do business with anyone and I will not ever us them anymore

Negative raedee
(1 review)
On Aug 26, 2015, raedee wrote:

Order with PLENTY of time for Spring planting, company sent $238 worth of dead plants to me around the end of May, it is now Almost September (aug 28th) I have resent letters and 4 times they have replaced the plants with even worse dead plants. Today the latest replacement arrived and instead of 66 Hollyhocks I have 22 bags of mushy something that might have been plants once but it's hard to tell they are so old they actually smell rotten. NEVER EVER buy from this company or any of their other "sister" companies. They have been report to the FTC for internet theft and there is an outstanding case against them for defrauding customer of their money and using the internet to conduct criminal behavior involving fraud.

Negative brahmsop8
(1 review)
On Aug 20, 2015, brahmsop8 Naperville, IL wrote:

This company will not send their product on time, will send dead bare root trees, and worst of all will give you inferior varieties that are not what you purchased. I purchased seedless grapes two years ago from them... every last one has seeds and is not very sweet. Grapes take two years to produce fruit (if you cut them back appropriately after the first year) so this was not evident until now. They also conned me with the strawberry variety giving me an inferior spreading June-bearing variety, when I purchased a large fruiting ever-bearing variety that does not spread. They do not acknowledge their trickery and insist that seedless grapes sometimes have seeds (all of mine do), and do not comment on the strawberries, only insisting on the original shipping label (I sent this back to them with the dead trees in 2013).

Negative cherq
(1 review)
On Jul 10, 2015, cherq Newnan, GA wrote:

I ordered plants from the Four Seasons catlaog on 03/18/15. My order totaled $182.97. Approximately 3 weeks later, I received partial shipment 2 of 3. I received package 3 of 3 around April 26th. I contacted the company numerous times concerning package 1 of 3, which contained the vast majority of the plants. Each time, I was told a different story as to why I had not received the remainder of my order. On April 25th, I emailed a request to cancel the order. i received a reply that the cancellation would take 1 to 2 weeks to process. When the refund had not been provided in over 3 weeks, I emailed the company on 05/19/15 and asked for a status. There was no response from the company. On 05/28/15, I called to inquire about the cancellation/refund. One agent said 'the refund was being processed". When I advised her that I requested the refund a month ago, we mysteriously got cut off. I called back and requested a Manager. I explained my issue and was placed on hold in excess of 30 minutes. After 30 minutes, the manager said he would call me back because he was trying to get information from the shipping department in Minnesota.

On June 8, 2015, I received an email that they were crediting my credit card $111.47. I had provided a list of that plants that I had not received, and the total that should have been refunded was $126.22. They stated that they sent cetain plnats that they did not and tried to use the ploy that I now undertand to be very common with them: " Provide us with your shipping label". What good would that do if they thought they put certain plants in the package when in fact they included something else.

Don't let the pretty catalogs fool you. You might get them from one of many of the Plantron companies. Those comapanies are:
Burgess Seed
Direct Gardening
Dutch Gardens
Exciting Gardens
Farmer Seed and Nursery
Four Seasons Nursery
Honeycreek Nurseries
House of Wesley
Inter-State Nurseries
Kelly Nurseries
Richard Owen Nursery
Royal Dutch

If you're lucky enough to get plants, most are covered with mold/mildew. Out of the plants in my shipment, everything was dead or died except for 3 plants.

At any rate, I refused to waste any more time dealing with this poor excuse of a company. I'll let them have that $14.75 and use my time and effort to ensure that prospective customers don't make the mistake of dealing with this pathetic company.

Spend your money elsewhere.

Negative WhiteOwl11
(1 review)
On Jul 1, 2015, WhiteOwl11 West Plains, MO wrote:

This company has extremely poor products and even worse service.

It is time for them to be investigated for their
refund/replacement practices!

They give a bad name to online nurseries.

Negative Char866
(1 review)
On Jun 23, 2015, Char866 Collegeville, PA wrote:

DO NOT order from this company. Worst customer service experience of my life. Order was horribly late with no explanation. When called they stated they "didn't have the means to track orders", internally, and that the order will be delivered "Soon". When the product was delivered..a month later.. it was poorly packaged. The bushes were half dead when they arrived and half of the trees have died since planting. I made sure to follow directions for planting. I called about replacement and was told that I needed a label that was supposedly shipped with the plants to returns them. I asked for a replacement label and was denied. Customer service stated that they needed proof of payment. I have a receipt of the sale but they said that was not good enough that they needed financial documentation,. ie. a statement from a bank or credit card. To me this is ridiculous that I should need to produce a personal financial document when I already have a receipt. That is what receipts are for correct? Talking to a supervisor about this he was abusive and rude stating that I was an irresponsible customer for losing the return sticker they supposedly sent with the product. DO NOT do business with this company. They are not accredited by the Better Business Bureau. They currently have over 110 complaints with the BBB. They use predatory business practices and stick consumers with subpar poducts.

Negative outsiderclb
(1 review)
On Jun 13, 2015, outsiderclb Carriere, MS wrote:

ordered for years from this company BIG orders. this year items were late and broken or dead, did not receive other bag , emailed several times either ignored or they will look into it. called several times
they finally said they would refund for items not received and dead plants with they sent me fed ex copy saying order delivered.i called again and said if you look fed ex says only 1 pkg delivered not 2. NO REFUND NO AMSWER I made a complaint with federal agency. will never use again. I THINK IT IS TIME FOR CLASS ACTION SUIT. THEY TOOK $139 FROM ME ANYONE ELSE INTERESTED????

Negative Dot1951
(1 review)
On May 28, 2015, Dot1951 Chetopa, KS wrote:

I ordered from the nursery and got roots that were moldy and mushy. I called and sent back my packing label and waited. When I called to check the status I was told they were behind and would be shipped. I explained we were going on vacation and agreed on a shipping date. When we arrived home they did not ship on the agreed date. They were sitting in the post office moldy and mushy again. I asked them to send me the plants again. I had to resend the packing slip again! Not pleased the other plants I ordered were marginal. Will not order again from this source again.

Negative kgross
(1 review)
On Mar 30, 2015, kgross Nampa, ID wrote:

I placed an order for a few items ($90 worth of stuff). I was shorted two trees out of my order. I contacted them about it, and they want the original shipping labels sent back to them, which are also needed for any warranty on any products. So I can either try to get what I was shorted, or keep my warranty. Can't do both. They will not take any sort of a copy of the shipping paperwork via email or fax. A pretty good way to get people not to ever warranty or get the items they are shorted. Not a good business to deal with.

Negative shoyland
(1 review)
On Jul 15, 2014, shoyland Remsen, NY wrote:

Posted on July 15, 2014, updated July 15, 2014
we ordered $100 worth of flowers, bulbs from 4seasonnurseries, part of order was two perennial bargains you receive 40 plants total. I received 4. I emailed them was told send explanation with ship label did so and 3 1/2 weeks later they sent me same 4 plants I received first time. Now last two wks they been emailing me telling me they sent me 32 plants. That's funny I only have 4. I am sick of the running around they are giving me. So much for my garden. I'm getting no where with them and will turn them into better business bureau. I should not have go thru all this.

On July 15th, 2014, shoyland added the following:

I also forgot to mention. Their first reply to me was they cannot guarantee THE PERRENIAL BARGAIN..... I told them I paid for 40 plants I want 40 plants, the next reply was we sent you 32 plants, I said no no I already told you I received only 4. Nothing back since. I just called got same run around.
Negative jdhagberg
(1 review)
On May 23, 2014, jdhagberg Lansing, MI wrote:

DO NOT ORDER FROM FOUR SEASONS NURSERY! We ordered plants from this company last year. When some weren't growing, we contacted the company (within the money back time period). They told us " We do ask that you plant the items and allow up to six weeks for them to begin to show growth." So much for the money back guarantee. We have received varying instructions about whether they need the shipping label. One email states: "If they do not then you may return the shipping label from the replacement order with a written request for more replacements or a credit voucher. We do keep the label on file for the duration of your guarantee." Every time we have emailed or spoken to a CSR, we get a different story. Plants are in the mail...we've sent you a voucher....we need the label...we don't need the label.

When I spoke with a supervisor, he stated that he has no access to the emails sent by reps. When I asked him to review the file and return my call, he stated that supervisors can't make outgoing calls. To date, we have $35 worth of plants and they are offering to send back $17 in replacements...after we send back the shipping label. Horrible customer service, won't give you your money back for plants that arrive dead. Save yourself the your plants locally.

Negative HomervilleOH
(1 review)
On May 23, 2014, HomervilleOH Homerville, OH wrote:

I placed an order with four seasons nursery. It was about a $150 order with fruit and nut trees, pines, black berry plants, rhubarb, ect. I figured the plants to be smaller from descriptions and prices, and it was true. No complaints there. The issue was with receiving my full order. The order was initially shipped without two fruit trees, ok I get mistakes happen. The phone number does not work to four seasons nursery. I called early, late and all times in between. No one has ever picked it up. I did get responses by email. The remainder of my order was "shipped" it took 6 days to receive, one bare root tree with no packing around the roots. It was pretty dry, i soaked it and planted it. Still waiting to see if it decides to live. The second tree of the same variety did not get received yet. Just beware. You get what you pay for. I will not re-order with them.

Negative smithyjc
(1 review)
On May 19, 2014, smithyjc Waupun, WI wrote:

I ordered 160 lilies from Four Seasons Nursery along with $160 worth of other plants. When I received the order it was short 100 lilies. I contacted customer service by phone and got the "you must return your shipping label and write a letter explaining the problem" run around. I asked to speak to a supervisor and was denied. Hung up after being placed on hold forever and emailed customer service. Got the same run around. Thankfully I haven't paid my credit card yet so I have contacted Visa to dispute the charges. I won't pay for something I did not receive and should not have to jump through hoops to rectify a mistake made by their shipping dept. I will keep the charges in dispute indefinately if they don't either send me the lilies or refund my card for the 100 not received. Terrible customer service, place seems to be a ripoff, scam artist operation. If they already had my money I'd be screwed.

Negative MareksGarden
(4 reviews)
On Feb 12, 2014, MareksGarden Simpsonville, SC wrote:

I made one large order from this place and the order never seemed to arrive. I inquired and was told by the rep that they could not predict when the order would come but that I should be patient. To me, that is amazing: the rep can tell you nothing about the status. A small partial shipment arrived then but the rest of the order was taking weeks and weeks to arrive passing planting time. Finally I sent an email stating that if it did not arrive within the week due to some item unavailability, that they should ship what was available and cancel the rest of the order. It all magically came, but as others describe, things are not shipped well and some of my things were actually just rotten mush in a plastic bag of mold. I did not bother contacting them for a replacement as dealing with them again could not be worth the money lost.

On Feb 12, 2014, Four Seasons Nursery responded with:

"On Feb 14, 2014 3:10 PM, Four Seasons Nursery responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."

Negative egornik
(1 review)
On Aug 28, 2013, egornik Horse Cave, KY wrote:

Posted on August 6, 2013, updated August 28, 2013
Posted on August 6, 2013, updated August 6, 2013
Posted on August 20, 2012, updated August 6, 2013
I ordered a mix of plants back in March 2012 for an order total of $57.00. All plants (if you can even call them plants = more like cuttings) were immediately planted into pots and watered as needed. Out of 78 plants 2 survived (lavender). The remainder was dead within a week. I e-mailed customer service at least 5 times, no answer. I called numerous times. They are hard to get on the phone, most always busy, and no 800 number!. Anyhow, after i got them on the phone, she requested that I send back the packing slip. Well, who keeps a packing slip?? The other option I had was to send the CC statement that proved that I had actually paid for the order - really??? So requested papers were sent, and nothing happened for another 5 weeks. Called again today to find out that they will ship probably/maybe/possibly for fall planting. I don't think those plants will do any better than the previous ones. But one has to give them the benefit of the doubt. At this time, I would never again order as much as a lily from this company. They have been the most disappointing in CS and response.

On August 6th, 2013, egornik added the following:

On August 6th, 2013, egornik added the following:

I ordered plants in March 2012 for a total of $57.00. The plants died, were replaced and died again. They now refuse to refund the purchase price I ordered a variety of plants in March 2012. They arrived via USPS bare-root, and appeared dead. An insert stated they were "dormant", so I gave them the benefit of the doubt. Most plants died, so I requested replacement in August 2012. The replacement was "shipped for fall planting", The plants went into the ground just before winter, so no way to check if they were viable or not. Those plants, again, were bare root with hardly any green on them. But again, I gave them the benefit of the doubt. Well, again, the plants (all but one), did not take root and died. Since my original order was in March 2012, I figured I should give those replacements (planted just before winter) until spring to see if they would green up. Well, in May it was obvious, that this batch was non-viable, again. So I requested a refund of my order via e-mail on 5/11/13, with no answer. I again e-mailed in June, and then finally on July 5, 2013.No answer to either one of those. Yesterday I finally called, and was informed that they do not answer e-mail, that they cannot open scanned attachments, and that their fax is internal only. Therefore I should have sent my list in via USPS, but since my original order was in March 2012, any refund/replacement would have been denied anyhow. The lady was very rude. This company is a sham. They privately e-mailed me through Dave's Garden saying that they had answered every e-mail I sent them. Their CSR stated they don't even answer e-mails. Who's lying here??? I filed a complaint with the BBB yesterday, maybe that will get something rolling. One thing I absolutely despise is untruthfulness and pretentiousness. And Four Seasons is top notch in both.
On August 28th, 2013, egornik added the following:

complaint with BBB:
Consumer's Desired Resolution:
All I wanted was my original purchase price of $57.00 refunded via check. Any reputable company would have no issue rectifying this issue. This company makes it next to impossible to get replacement, much less refund of purchases that obviously are non-viable.

BBB Processing

08/05/2013 web BBB Case Received by BBB
08/06/2013 bbb BBB Case Reviewed by BBB
08/06/2013 Otto EMAIL Send Acknowledgement to Consumer
08/06/2013 Otto MAIL Notify Business of Dispute
08/22/2013 OttO BBB Needs Call (Non-Acr Bus)
08/23/2013 JK BBB RECEIVE BUSINESS RESPONSE : We are sorry To hear of the problem you have with The plans you purchase from us some time ago. We have checked our records and find that we received your order March 7, 2012 and it shipped to you March 14, 2012. Our warranty States that to order receive replacements, the original shipping label must be returned along with the complaint Within one year of receipt. Even though we had no obligation to do so because you had not returned the Original shipping label, a replacement was sent for you On August 21, 2012 as a one-time exception. Since we have already sent one replacement Order, and since your warranty has expired, We are sorry, but there is nothing further we can do.
Very truly yours,
Laurel Adams Cusomer Service
08/23/2013 spe EMAIL Forward Business response to Consumer
08/26/2013 WEB BBB BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)
Four Seasons Nursery is sending material that is worse than sub-par. It's refund policy makes it neigh impossible to get plants replaced. I am sure I am not the only one who did not keep the shipping label of the original shipment. The instructions are printed on the label - granted - but in so small a print that no-one pays any attention to it. They did replace the plants on my first complaint, but on-one is served by receiving just as bad a lot of plants as the first time around. I would not recommend to buy from this business. Their CS is as sub-par as their products, and while they may be in the right according to their policy, it does not make for good business practice to collect money for non-viable plant materials and then refusing to replace/refund later.
08/27/2013 bbb MAIL send consumer rebuttal to business-close AJR
08/27/2013 Otto EMAIL Inform Consumer - Case ADMINISTRATIVELY CLOSED

On Aug 28, 2013, Four Seasons Nursery responded with:

"On Aug 21, 2012 10:35 AM, Four Seasons Nursery responded with:

We are happy to hear that the customer has decided to take advantage of the replacement guarantee. A customer care representative has contacted this customer for further information."

Negative coobear61
(1 review)
On Aug 24, 2013, coobear61 Alta Vista, KS wrote:

i ordered from this company in may out of 30 lilies 6 are alive other flowers I ordered are blooming and their not the ones I ordered look like daisies and they were gross when they arrived but thought they do this for a living they should know what their shipping well half dead plants are not good for business tried calling many times and e-mail but you guessed it never heard back wish I would have read their feedback before I ordered 40.00 giving to rip offs yeah keep your shipping label why no refunds just more nasty plants will not do business with this place again and be careful because they have 4 or 5 mail order nurseries online all with the same street and town just not the same building number.

On Aug 24, 2013, Four Seasons Nursery responded with:

"On Sep 6, 2013 9:51 AM, Four Seasons Nursery responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them. We are affiliated with other companies but we are a separate company.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem


Negative rtp
(1 review)
On Jun 10, 2013, rtp Raleigh, NC wrote:

It seems I'm adding another 'me, too!' into the mix.
I'd ordered previously from one of their aliases, Direct Gardening (they have many aliases, likely due to a lot of unhappy customers).

The first DG order was what many have stated - 'a bag of sticks.' $100+ in misc items, butterfly bushes, roses..not a thing grew from the first order, and I let it go.

In March, ordered from 'Four Seasons,' knowing they were likely the same company. Again, the order was around $100, including a dozen Canadian Hemlocks (which interestingly they state as fast growers, while everyone else states otherwise) to try to fill in the road line..with intentions of buying another 20+. A cherry tree, some hydrangea, some ground cover, and a bundled 'garden package.'

Followed the instructions to pre-soak roots, dug larger than needed holes for the Hemlocks, mixed in peat moss, good topsoil + existing, and on of their starter pills. Not a single one grew, but I gave it another couple of months to make sure. Same on the cherry tree and ground cover.

No problem, they've got a 'guarantee.' Yeah, sort of. As a former business owner, it's 100% ridiculous, to keep a plastic bag/shipping label as 'proof of purchase' while they are very easily able to pull up your order details. Pure scam, so they can claim to have a 'guarantee' while ensuring very few people can actually exercise that guarantee.

I had intended to order some 36+ trees for the road line, with them replacing the 12 DOA Hemlocks + buying 24 more. A call to 'customer service' assured I am unlikely to do business with them again, and will next be reporting them to the BBB and investigating if their guarantee requirements on proof of purchase are even legal in my state.

They have a nice catalog to look through (except for the crappy 'artist renditions' of some items, but don't expect much from them. Shipping wasn't quick, they mis-represented a slow grower as a fast one, and simply don't stand behind their product in a fashion than is reasonable and sane.

Save that plastic bag and shipping label if you order from them, but be aware as they take the orders online, they need no more 'proof' beyond what they already have in their own systems - it's purely an intentional jumping through hoops to ensure fewer replacements go out the door.

On Jun 10, 2013, Four Seasons Nursery responded with:

"On Aug 3, 2013 11:31 AM, Four Seasons Nursery responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants which is clearly stated on our website, catalog, even the label itself. We stand behind this guarantee and do hope that the customer takes advantage of the exception we have offered."

Negative jeanedsko
(1 review)
On May 28, 2013, jeanedsko Annandale, MN wrote:

THIS IS THE WORST ON LINE GARDENING EXPERINCE I HAVE EVER HAD. Last winter I ordered some plantings from Four Seasons Nursery and a Walking Stick Willow. I was intrigued with this willow and anxious to It arrived spring of 2012 looking dead and musty but I planted it according to instructions. 45 days later no life.
The roots were dead. Called the company and they said they would send out a replacement. The replacement came looking no better. Dead buds and roots. I panted this and waited and waited. No growth so removed it and it was dead. I called the company and told a lady in customer service of my dilemma. She was courteous and stated that they had a lot of complaints with this willow. She stated that I could get another replacement or wait until the spring of 2013 for new stock. I chose to wait and asked her what I should do in the spring when I called. She stated that all my information was on record and nothing was needed and just call to have them send out a new replacement.
I called this spring and a person, I believe "Wayne" answered and stated he need all the data from the shipping bag. I explained that a lady told me this was not necessary. He checked his records and agreed my purchase was on file, but with the bag info he could and would do nothing. I asked for a supervisor and receive the same negative answer.
Just today by shear luck I came across the much necessary shipping bag. I called customer service and again talked to the same person. He now stated, your warranty has expired, it is past April 2013. No exceptions.
I explained what the other staff person told me and again he said, it is past warranty. I was told if I wasn't satisfied to write a Mrs. Grace Avery and include the bag with my letter. He would not comment on what Mrs. Avery would do.
I am concerned I will write and send the bag and that will be the end. I am out $40.00 but the bigger issue is the rudeness I received and no concern of my getting two dead plants. Comments like, " didn't you read our written policy, it doesn't matter what one of our staff stated. Any suggestions, totally frustrated. Jean

Negative highpoint
(1 review)
On May 22, 2013, highpoint Harvard, IL wrote:

Flee like a scalded cat from Four Seasons Nurseries.
They completely messed up my $ 200+ order, sent unlabeled material, sent bare-root plants with no protection whatsoever, just loose in the bag, and surprise, surprise failed to ship the two most expensive items in my order. I made repeated attempts to get them to replace the missing items, and each time I sent them what they asked for, they asked for something different. Like everyone else posting here, I wish I would have seen the horrific, well -deserved, reviews this company routinely gets. Oh well, burned once, but I will not be burned again. I will instead spend my time sending out photo's of the dead plant material I received from Four Season Nurseries to the many gardening blogs I participate on, and warning all my gardening clients to stay far, far away from such a disreputable firm.

Negative Twinki
(1 review)
On May 16, 2013, Twinki Jerome, IL wrote:

I guess it took me three times to learn a lesson. Shame on me! Two years ago I bought 3 blue spruce. They promptly died. I contacted them and returned the paperwork and they replaced them in the heat of summer. Those trees promptly died as well. I called again and they said they would issue me a "credit certificate." I re-ordered other plants early in March, 2013. Thirty days after they charged my account, and following two telephone calls, I finally received my order in the USPS mail today, May 16. The delphiniums are 1-2" tall with roots in tiny plastic baggies, about the size of one little annual you'd buy in a 6-pack. The 6 hollyhocks are brown bareroot fragments ranging from 3-6" in length. A couple have weak green buds on top. The two roses are bare root, stems trimmed to 8" and look terrible. How I wish I had found this site before I ordered!! I will never, ever buy a thing from this wretched nursery again. Twinki in Springfield, Illinois

Negative janann
(1 review)
On May 11, 2013, janann Stockport, IA wrote:

I have never in all my years in ordering plants thru the mail. Have never received such sick or dead plants.
Til I order them thru this company.
I have gotten them with mold on them.
Won't order from them again.
And good luck if they get your name wrong.
I have had my plants go the wrong address twice.
Have called and sent letters to the company about the problem.
Still don't have my name right.
And trying to get replacement plants.
Like pulling teeth.

Negative sarassa
(3 reviews)
On May 2, 2013, sarassa Diamond, OH wrote:

Posted on April 20, 2013, updated May 2, 2013
I've ordered twice from this company mostly because their prices were the lowest. A lot of my bulbs, trees, and plants had mold on them. Bulbs were soft and rotten. Almost all of my last order did not grow. I wasted a summer waiting for some sign of life or growth which never happened. I learned the hard way and saved my original label for replacement plants. I sent the label in to them with a letter back in January and I've heard nothing from them, nor have I received any plants. The few plants that I have that did grow have remained poor growers. Many of them I ended up just throwing away and others I'm still waiting and hoping that they will grow properly.

On May 2nd, 2013, sarassa added the following:

I received my replacement plants. There wasn't any mold this time, but the plants didn't look alive. The trees are supposed to be dormant, so I don't expect leaves, but most of them broke at the top during shipping in the plastic bag. The living, but bare root plants look like they are too wilted to ever come back, but I'm trying and hoping for the best. It will take time to see if there is any life left. The bulbs were better than last time, but still soft. If I had picked bulbs at a store, I would have passed on these.
On May 2, 2013, Four Seasons Nursery responded with:

"On Apr 30, 2013 1:39 PM, Four Seasons Nursery responded with:

We are sorry to hear of this customers experience as it is not typical. We do have a replacement and refund guarantee and we do stand behind them.

We have contacted this customer via Dmail to see if we may be of further assistance."

Negative angel13
(1 review)
On Apr 16, 2013, angel13 Hermitage, PA wrote:

My experience was awful! I orders several bare root plants along with regular plants, they shipped them before the danger of frost in our area! So far I have lost 2 butterfly bushes and who knows what else. I did email them explaining the danger of frost for our area was in may. I even sent them a map with the frost zone. Their response? Store them in a garage or basement. Hard to do when I do not have either one! Next they said that cover them with potting soil and peat moss and they will do fine. The day they arrived we were still having flurries and several nights after we still had frost. Their response, the plants will be just fine. My plants are withered and very sad looking. The bulbs that were sent? Was told to plant them in planters and put them in a sunny windowsill. I live in a mobile home, no window sills here. So I had to go out and purchase extra peat moss, potting soil and pots to
store the plants" until I can work the ground to plant them. Yesterday I did plant some butterfly bushes and that is when I noticed that 2 were completely black from stem to root. I am very disappointed in this place, will never order from them again and will tell anyone and everyone that will listen to stay away from them. I felt the customer service representative that handled this query was rude and not sympathetic to a first time ordering customer. Not only did I buy these plants in hoping for a pretty garden to share with others but now added expenses to keep the plants alive, something they should have done at their nursery.

On Apr 16, 2013, Four Seasons Nursery responded with:

"On Apr 30, 2013 1:45 PM, Four Seasons Nursery responded with:

We are sorry to hear of this customers experience. Cold weather, as well as a late frost or snow, will not harm items that were shipped dormant and bare root. As long as the ground is not frozen, they can be planted.

Potted items should be kept in a sunny window and treated like a house plant until there is no longer a chance for frost

We do hope this customer takes advantage of the replacement guarantee. A customer care representative has contacted this customer to see if we may be of assistance.

Negative DLMullins
(1 review)
On Apr 8, 2013, DLMullins Clendenin, WV wrote:

I ordered several plants from Four Seasons Nursery ($135), and when the package arrived there were 12 missing plants, one type had an N out from it and another type had an S. I assumed the plants would arrive later. I waited 2 weeks and tried calling them only to be told by a very rude employee, Ruthy, that I would have to mail them my packing slip, wait for them to research and then someone would get back to me. The direction when I placed the order and even once I received part of my order was that.....I had to retain my packing slip for a refund or replacement if any of the plants I received did not live (1 year guarantee). I explained to Ruthy that I could not send my packing slip, and she basically told me that there was nothing she could do. I will never order from this company again. I just want the plants they owe me, or a refund. They are difficult to deal with and the plants I did receive were not what I expected, waiting to see if they even live.

On Apr 8, 2013, Four Seasons Nursery responded with:

"On Apr 11, 2013 2:41 PM, Four Seasons Nursery responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.


Negative bkeller186
(1 review)
On Mar 1, 2013, bkeller186 Jeannette, PA wrote:

Last year I ordered a few things from 4 seasons. Like a few of the previous comenters I ended up with a few dried up sticks in a bag delivered to my house. The 2 sugar sweet cherry trees I ordered ended up like sticks in the dirt. the grape collection withered into nothing, althoug the grape plants I got off the discount rack at Walmart a month later and planted then along the same arbor seem to be doing well. The lavender never had a chance.
Although the dwarf cherry bushes seem to be doing ok although we will see come spring how well they are doing. The Tree Bargain (6 trees for $5)I purchased thinking I would get somewhat a variety of trees ane ended up recieving 6 red maples, the cheapest tree they sell of which I already have 7 or 8 maples in my yard already, never did anything anyway. Well so much for hoping to get a variety of trees.
I had the foresight to keep my packing slip and am sending it back for a replacement, hopefully I will recieve items that will live this time. although I am not holding my breath.
Will update when I get my new sticks. although I think I will shop the dicsount racks to get a better bargain than order from any online seller again.

On Mar 1, 2013, Four Seasons Nursery responded with:

"On Mar 5, 2013 4:17 PM, Four Seasons Nursery responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."

Negative pirateradio
(3 reviews)
On Jan 22, 2013, pirateradio Waynesboro, PA wrote:

I made the mistake of ordering from Four Seasons Nursery a few years ago. I ordered two hardy almonds and two English walnuts. All 4 sticks arrived dried out & dead in a plastic bag. Nothing was wrapped around the roots. I planted them anyway & followed the directions, just to see if any would survive and waited a few months. Of course, they didn't and I requested replacement trees. I also asked for them to please wrap the roots in wet paper towels or newspaper or most anything.

Replacement bag arrived with 4 dried-out sticks and nothing around the roots. I planted them again & followed the directions. After regularly watering them, one actually sprouted leaves after a few months and today it's about 5' tall. But it's a PEACH.

$30+ order of nut trees and I got 7 dead sticks and a nearly dead peach.

Funny thing is that every since, I've been getting catalogs from Plantron under different names. I was getting Four Seasons, but I guess they realized that I was dissatisfied. Last year, it was Burgess. This year, it's Farmer Seed & Nursery. They almost fooled me with the Faribault, MN, address, but ever since my experience with them, I search out reviews on nurseries before buying anything. That led me here and I'm more than happy to share my experiences with Four Seasons/Plantron/Burgess/et al. to any potential customer.

This is by far the worst experience I've had with any nursery--and I've bought from at least four different catalog nurseries and about half a dozen different on eBay.

Negative RDP_GA
(1 review)
On Dec 6, 2012, RDP_GA wrote:

Ordered a pair of giant hardy banana plants during the spring of this year. They are supposed to be good for zones 6-11. They were planted in the middle of zone 8. The plants arrived a little over a month after they were ordered. They came in a very small bag around 10" long with what was left of the leaves folded over in the mailbox. They came back and grew after planting. 7 months later, the leaves withered and died after the temperature dropped a couple degrees below freezing in GA. These plants should be able to withstand a hell of alot colder temperatures than that. They obviously shipped the wrong plants. I contacted them today about this and explained this with more detail. They did not deny anything I had said. They just asked for the packing slip as required for the 1 year guarantee. I told them that I could not find the packing slip from that very small package as it had been over 7 months. I asked them if they had a record of my purchase and they said they don't keep any records of their customer's orders. Any reputable company would keep records of their customers purchases for future repeat orders. That way, they would not "need" a packing slip to refund or replace the orders. It is painfully obvious that they expect their one time customers to lose that packing slip over time so they do not have to honor their "warranty".
I would not wish them on my worst enemy. Ok, yes I would.

On Dec 6, 2012, Four Seasons Nursery responded with:

"On Jan 15, 2013 12:45 PM, Four Seasons Nursery responded with:

A customer care representative has contacted this customer for further information. It is not uncomon for the hardy banana plants to die back during the winter months. The root however does survive and new growth begins in the spring. We do hope to hear back from the customer as we would like to help resolve this problem."

Negative dabra47
(1 review)
On Jul 24, 2012, dabra47 Appomattox, VA wrote:

I ordered $97.00 worth of items, 20 redbuds of which they actually sent 24. I see why now, out of 24 sent, 8 lived. One item was not in stock so it will be shipped in the fall, however it's advertized today for sale online. I ordered 3 flame grass, all looked dead, but planted and nothing. I've had numerous emails with them trying to get replacements, It's been over a month and they keep telling me the replacements take 1-2 weeks. They want the second shipping labels now for the 8 Forsythia I didn't recieve origionally, but they emailed me saying it was a replacement so all I can get is a credit The flame grass was replaced when the Forsythia was sent, only one lived so far, again 6 weeks and this time they will give a credit.
They promised several free gifts for orders over $40.00, mentioned that several times to them, haven't gotten any yet. Bottom line, over Half of what I ordered was dead, died, or wasn't sent and like every one else all I get is the run around when I contact them. This was my first time ordering and it will be my last time ordering from them. I do think they have a beautiful catalog and it's a great selling point until you see the products sent, no wonder they sell so cheap. I would not recommend this business to anyone and have told all my friends I had origionally told about this company NOT to buy from them.
I have never ever received plants that came bare-rooted before, that was a concern, but some actually did grow, mainly the redbuds. The other stuff, some wasn't even an inch long and had no sign of root growth, and of course it was a waste of time to dig the holes, put in the potting soil, fertilizer, and water, like trying to grow a rock. I agree with the person that said if they took the money they put into that pretty magazine and put it towards the product, they would maybe be a thriving business, that is if they add some courteous staff to go along with better products!

On Jul 24, 2012, Four Seasons Nursery responded with:

"On Jul 25, 2012 12:49 PM, Four Seasons Nursery responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."

Negative bk4freedm
(1 review)
On Jul 23, 2012, bk4freedm allentown, PA,
USA Minor Outlying Islands wrote:

I have to say that I have dealt with many online companies, and usually am pleased with their customer service. I was not happy with the way Four Seasons Nursery of Bloominton, IL handled my request, however. As a customer since 2009, I am familiar with their policy of keeping the original shipping label if requesting replacements of plants. When our order arrived in June we could see right away that the bellflowers were dry and the mediterranean pinks were also. However we planted them immediately and watered, to no avail. We followed protocol, including the original label with our request for replacement plants. Our letter was returned, along with a letter informing us that 6 weeks was supposed to be passed before we could make the request. We faithfully made the request again, in writing, AFTER the 6 wks. (although nowhere on their label is this specified). Once again we received mail - no plants - informing us that their records didn't show that we ordered an Angel Trumpet, and asking if we received the Meditteranean Pinks. This was puzzling in 2 ways -1. the trumpet was on a previous order and not the one in question, and 2. Yes, we obviously received the pinks - they were the 2nd part of the 2 part order that we wanted replaced! Although reaching frustration level already, I valiantly tried a phone call today, but got another run-around. I would have to RESUBMIT, for a 3rd time, this paperwork, which by now will require a manilla envelope and triple postage - in order for the request for replacements to be honored. When I asked to speak with Office Manager Grace Avery for clarification, I was informed that she did not handle phone calls. I give up! Four Seasons just doesn't need my business. My advice - they shouldn't get yours, either.

On Jul 23, 2012, Four Seasons Nursery responded with:

"On Jul 25, 2012 12:45 PM, Four Seasons Nursery responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."

Negative dalandpups
(1 review)
On Jun 25, 2012, dalandpups Milford, CT wrote:

This was my first time ordering from Four Seasons Nursery. The catalog is beautiful. My order arrived weeks later, disheveled in a bag of dirt mixed with broken leaves, plants, stems, etc. The individual bags with plant names stapled on them were empty.
I am on SSD and spent $100. That is a lot to me. I was told by Four Seasons that I could fax my letter, along with a copy of the order and packing list, and I had to reiterate everything that needed to be replaced (which was the whole order). I am so disappointed. I wish I read this website comments first.
Approx. 2 weeks after the request for replacement, I received a letter asking me to plant the mess. It was garbage the order. I will not randomly plant items I cannot identify anywhere in my yard.
I immediately hand wrote on that form letter (must be because they have a lot of poor plants and poorly shipped orders) and faxed it back to them requesting replacement immediately.
I just telephoned them today 6/25/12 asking about status. She had none. The supv. said she could not call me back, that she wasn't allowed to make outgoing calls. Baloney!! I told her if I don't receive my order in a week, I will dispute the charge on my credit card (which I am doing immediately and will reverse it if I receive a proper order).
I am going to tell the friends I gave the catalog to, to NOT order from them.
Four Seasons spends so much money on a beautiful catalog, they need to redirect their money into proper planting, sending healthy plants to customers, properly shipping healthy plants, standing behind their products without asking customers to jump through hoops, and their customer service.
DO NOT ORDER FROM FOUR SEASONS NURSERY IN BLOOMINGTON, ILLINOIS!! I will never order from a catalog again until I check the feedback on the company. Lesson learned.
Debbie Ann

Negative qu1nn
(1 review)
On May 18, 2012, qu1nn Tonawanda, NY wrote:

ordered an almond, a 5-1 pear, and some cherry bushes.
came in a double bag, roots were almost dried out there was nothing keeping the roots damp (I think a saw a couple pieces of shredded paper). The package was not protected from bending and the almond main was broken at the top 6"... they should bind to a bamboo stick or something...

well, living in WNY and at their cheap prices I didn't expect much.

I planted the items, but doubt they will make it.
I will stick will miller nurseries in the future.


Negative shaferly
(1 review)
On May 16, 2012, shaferly ALVADA, OH wrote:

Ok, so I have NEVER in my life left a negative remark just because I try to see the best in everyone and give them the benefit of the doubt. I ordered our $125 worth of tree's and flowers. It took a month to receive which I understand that they are supposed to send them when it is time to plant. I get that is what they say, but I don't buy that they have a clue. (they arrived before the end of the frost, so nope one strike) When received them I did EVERYTHING it said to do right away. I planted all 24 of our trees and said a prayer to make them grow since that was the ONLY thing that was going to make these sticks grow. My husband laughed at me as attempted day after day to make just one thing anything from this company grow. NOPE not a one. They arrived all slimy and smelling like something pooped on them. The "trees" were more like sticks taken off a tree just days prior. They were horrible. Biggest waste of $125 I've every spend. Wish I would have read the reviews before buying. I contacted them and asked what I should do. They send me a note that I need to return the shipping label that they came in. Now why on this green earth would I have saved the shipping label to return a product.?? No sense. It is only done this way to sticking you with the product. I would like to know of one person that keeps the shipping label. Would NEVER buy from this company again. You get what you pay for. Actually I didn't get anything. Huh! Horrible company. Looks grand in the flyer but that's the ONLY place it will ever look good.

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