Comments regarding Accents for Home and Garden (Pepper's Greenhouse)Click here to return to Accents for Home and Garden (Pepper's Greenhouse)'s listing.
You are viewing only neutral comments
|On May 8, 2016, musaboru (Zone 9b) wrote:
Most people have had great experiences with this company, and I would agree they do a good job...most of the time that is. The issue I have with this company is in instances when I need to contact them. If one has an issue with an order, then good luck finding a resolution.
|On Jul 23, 2015, timbobway1 Bristol, TN wrote:
Posted on July 23, 2015, updated July 23, 2015
On July 23rd, 2015, timbobway1 added the following:
After writing my comments, I decided to go back to the site and check out the language and the picture again. I clicked on "enlarge" for the photo, and I swear, it looks like it's been Photoshopped! Amazing. Who'd have thought a plant seller would get soooo weird? Check it out. See if you don't agree. //site.mawebcenters.com/accentsforhomeandgarden_1/catalog_i11634001.html?catId=292137
The picture has been Photoshopped.
I've moved beyond disappointment. I've reached disbelief.
I guess it takes all kinds.
|On May 19, 2015, JeffR47 Rockville, MD wrote:
I ordered ferns from Pepper's. The price was good, as was the selection. However, several weeks went by without any communication from them. When I contacted them, asking for an order update, I received a curt response saying that filling orders usually took a few weeks. When my order finally arrived, again without any communication, 1/3 of it had been cancelled. They didn't charge me for the missing plants, but the lack of communication was irritating.
|On May 8, 2012, JHawk2 Marietta, GA wrote:
Hoping to do business here in the future, however so far the customer service appears to be lacking. I placed my test order a couple of months ago for three Spigelia Marilandica (Indian Pinks or Maryland Pinks).
|On Jul 3, 2010, Seaecho Phelan, CA (Zone 8b) wrote:
Posted on January 6, 2009, updated July 3, 2010
On July 3rd, 2010, Seaecho changed the rating from positive to neutral and added the following:
I have ordered from Accents off and on for several years and have always been happy. My most recent order arrived quickly, and although the plants were smaller than I've gotten from them in the past, they are healthy and very well packed, as usual.
However, a few months ago I ordered a Columnea Fujiyama from Accents. Since I hadn't had one before, I assumed it was the correct plant. A couple of months after I got it, it bloomed one bloom. I saw that it looked nothing like a Fujiyama bloom, so I posted it here, and was told it was indeed not a columnea, but some sort of x-Codonanthe. I looked at the link the person provided, and sure enough, they are correct. I was sent the wrong plant. Well, I like the plant, but did nevertheless want to let Accents know of their mistake, so I emailed them. I was very cordial, and told them that even though it was the wrong plant, I would still do business with them.
Well, I never even got a reply to my email. I had expected them to offer to send me the correct plant, or at LEAST to apologize for their mistake. I didn't get either one. Never even an acknowledgement of my email. I was very disappointed. I realize mistakes can be made, but I feel this was very bad business for them not to even bother to reply. Even though they have very reasonable prices and healthy plants, I'm not sure if I'll order from them again.
On Jul 3, 2010, Accents for Home and Garden (Pepper's Greenhouse) responded with:
On Jan 5, 2009 10:26 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
Thank You, We greatly appreciate your positive comments. It is a pleasure to serve you."
|On Jun 22, 2010, tishrh Mount Vernon, OH wrote:
Posted on April 13, 2010, updated June 22, 2010
On June 22nd, 2010, tishrh added the following:
As of June 22 2010- still looks like a regular zebrina. No color change or anything.
|On May 15, 2009, green76thumb Radford, VA (Zone 7a) wrote:
I was very pleased at the beautiful, painstakingly packaged plants I received. The order was processed very quickly and the plants were nice sized and healthy. It was wonderful to find so many of the uncommon plants I was looking for in one place, since shipping is so expensive these days. The prices were great too!
|On Apr 1, 2009, magnaastra Charleston, IL (Zone 6a) wrote:
I'm not sure I will order again, unless it's something I can't find anywhere else. I ordered several tender herbs from this company, which were shipped to my midwest location during a period of below-freezing temperatures and snow [which had been forecasted well before the actual shipping date]. Also, this shipper sent my plants later in the week, which meant that they were left in an unheated postal depot over a weekend. Some of the plants were DOA, while others showed very definite signs of lack of water/light/exposure to freezing temps, but I think with a little care those will pull through. The owner did tell me to ship the plants "I didn't want" back for a refund, but, by the time I pay shipping, it won't be much of a refund. Buy with caution.
On Apr 1, 2009, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Apr 1, 2009 8:29 AM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
When packed and shipped the 4-5 day forecast was above freezing, weather changed slightly to 28-30 degrees, the plants did not freeze, but some were dry. Offered the buyer to return plants that were damaged for a refund, which will include all costs returning to me. I am waiting for the plants."
|On Aug 6, 2008, losmilagros Loxahatchee, FL wrote:
We order two Silver Dollar Eucalyptus ,come in perfect condition.But four Violets ,come packed the pots in from of each other and the soil, from both pot ,dried ,smash the plants inside.The plants are in pieces.Of course ,not refund or exchange.Another order are Congo cockatoo,where we have received back order,but when you going to the web site ,their show their have 28 in stock.(???????????)
On Aug 6, 2008, Accents for Home and Garden (Pepper's Greenhouse) responded with:
On Aug 8, 2008 11:02 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
If you look closly to the inventory of Congo Cookatoo, you will find that is a (minus) figure (-28) showing that we are oversold by 28 plants. Our system will still take the order but it is showing you that you may have to wait or receive a refund. We strive to keep the numbers current, but with live plants, that can change daily as not all plants in a group are of shippable quality. If we feel the wait is long, we issue a refund."
|On Dec 14, 2005, houseplant Topeka, KS wrote:
eBay purchase. Recieved plant quickly. Nice plant. HOWEVER, there is no communication at all. I have e-mailed several times. All I wanted was feedback on eBay. It's been about a month, no feedback, no e-mail.
|On Jul 14, 2005, susancva Culpeper, VA (Zone 7b) wrote:
You kinda have to take a chance on this nursery. I've ordered many times both on Ebay and from the online catalog. I've received beautiful plants as well as scraggly plants. They are fast and have the lowest shipping rates even if there is no communication whatsoever.