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Comments regarding Digging Dog Nursery

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  Feedback History and Summary  
146 positives
4 neutrals
12 negatives


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Positive fern4
(6 reviews)
On Oct 8, 2019, fern4 Portland, OR wrote:

I have ordered many plants (mostly asters) over the last few years from Digging Dog Nursery and all of them have come well packaged and have grown well once planted. They have an excellent selection of plants that cannot be found readily elsewhere. I recommend them highly just so long as you don't order the plants that I want! (joke) I have found the postage to be reasonable.

Positive sudhira
(8 reviews)
On Aug 29, 2019, sudhira Aptos, CA wrote:

Beautiful healthy plants, Begonia Sutherlandii. Also excellent customer service, when I called to inquire about the plants. Thank you.

Positive dlprost
(2 reviews)
On Aug 2, 2019, dlprost Williamsburg, PA wrote:

First time customer. Delighted to find my hard to find plants. Plants arrived quickly, packed with care, not even a leaf broken after crossing entire US. They were well rooted in very deep pots. I will not hesitate to recommend this company and to buy from them again! Thanks guys!

Positive Dotindyea13
(3 reviews)
On Jun 10, 2019, Dotindyea13 Skagway, AK wrote:

Digging dog plants came in great shape-well wrapped &still moist. Very happy to find some unique & hard to find plants. Always a hit and miss coming through the mail,but I will order from this company again!

Positive bselarse
(7 reviews)
On Jun 9, 2019, bselarse South Wayne, WI wrote:

I have a couple companies I use on a regular basis, but this year I was looking for something they didn't have. This company did, so this is the 1st year I used this company and I loved them. Most of my communication was during their busiest time so answers weren't immediate but they were addressed. That's important to me..
The plants were beautiful, and the prices were good. The shipping was a little high but the length of time (2 days from CA to WI) was worth it.

I highly recommend them.

Positive LCC0256
(1 review)
On Oct 27, 2018, LCC0256 Augusta, GA wrote:

I ordered 10 plants from Digging Dog Nursery. I have been gardening for over 50 years. The plants I received from Digging Dog Nursery were healthy robust and perfectly packaged. I have purchased approximately 100 plants on line in the past year. These are certainly the most beautiful and hardiest of the lot. Their customer SERVICE is just that - SERVICE. The crew at Digging Dog has earned another customer.

Larry Croft
Martinez, Georgia

Positive YB12NVU
(1 review)
On Jul 21, 2018, YB12NVU Buffalo, NY wrote:

I live in Buffalo, NY. I am always on the lookout for rare perennials, or perennials that are zone 6 that aren't available in Western New York. I came across this nursery online in search of a Trachystemon orientalis that I read about in a gardening article. I was amazed by the variety of plants in the catalog. I placed an order of 16 plants. One of the plants, based on its natural growing season, was not going to be available for about one month. I received a personal phone call and email with options on how to process my order. Also, because my order was so large, the nursery worked with me to arrange more cost efficient shipping, which only added one day to the trip! Also, I had a concern, after I had placed my order, that one of the plants may not be hardy enough for my zone based on many diverse internet articles, some saying it was, some saying it wasn't. The nursery thoroughly researched the plant and the climate where I lived, including talking to customers who own the plant, to give me a recommendation on the findings. I have NEVER had a nursery go so far and beyond to help me. The communication was fast, very clear, by phone and email. The staff at this nursery are awesome. Prices and shipping are very fair. Next year, I will be placing my order early to get some of the species that are sold out. Looking forward to more repeat business.

Positive dull2shinetoo
(1 review)
On Jun 2, 2018, dull2shinetoo Verona, VA wrote:

I received my order today via UPS and am delighted! The plants survived the journey across the country and are nestled in their warm, moist garden beds here in Virginia. The timing of their arrival couldn't be better as we are enjoying a wet tropical rain, the remnants of Alberto. I appreciate the variety of plants that Digging Dog has to offer, as well as the health of the merchandise. Thank you, Digging Dog Nursery, for good service and the careful packaging of my plants.

Positive Mid12nt
(14 reviews)
On Apr 22, 2018, Mid12nt Stone Mountain, GA wrote:

Although I was at first worried that the catmints I ordered might not make it and would rot (they were soaked) they did make it and are doing well, so I am as usual a happy customer of Digging Dog. I have purchased on and off from them for years and I've always been happy with my orders.

Positive DonnaMack
(62 reviews)
On Apr 19, 2018, DonnaMack Elgin, IL (Zone 5a) wrote:

Posted on April 29, 2016, updated April 19, 2018
This was my first order with Digging Dog Nursery, and I have to sing their praises.

I ordered from them because they had a particular plant that I wanted: Thalictrum Splendide. When I realized there was a minimum order I looked around their site and found a second plant I had decided to order some time before: Cotinus \'Grace\'. I had owned two at my previous home but ordering it again from the same company was extremely expensive. Since it was $14 I expected a quite small plant, but did not mind since the other source would have knocked a good hole in $100 with the shipping. The third item that got me to the minimum was campanula \'Bernice\' of which I had two, so I didn\'t mind adding another.

That is when the pleasant surprises began. They were out of Bernice, and suggested two substitutes, neither one of which I really wanted. When I declined, they VOLUNTARILY reduced the mandatory order amount to the amount of the remaining order. I thought that very professional.

But the knockout punch was the perfect 40 inch Grace I just unwrapped. This gorgeous thing is 90% of the size of the $49 I purchased years ago - and the shipping was almost the cost of the plant. The thalictrum is a perfect little gem.

Great communication, great cooperation, beautiful plants. This is like the best first date I can possibly image. I am beyond impressed, and I will be back.

On April 19th, 2018, DonnaMack added the following:

Digging Dog was very good to me.

I made several mistakes that boiled down to being in a hurry and not reading carefully enough. I was rewarded with kindness and understanding, particularly by Deborah, who gets the gold star for patience. Marie was wonderful, too. I really enjoy this company, because I can get first rate planting that are hard to find at a reasonable price: campanula Bernice, Cotinus Grace (got a whopping one for $14 a couple of seasons ago), nepeta Dawn to Dusk, which is my favorite but had apparently disappeared from commerce. I tried a new campanula I had not seen in years.

My plants came today. Just beautiful little gems. I go through their catalog and find things that are really wonderful, without the pricing that makes you flinch. I am so happy that I have found them.
Positive dduff
(4 reviews)
On Jan 30, 2018, dduff Fort Collins, CO (Zone 5b) wrote:

I find their website a bit difficult to use, but have generally been happy with the plants I've received from them, which seem quite healthy and ready for growth. Their prices on ornamental grasses are great, and they've done quite well for me, putting on growth quickly.

Positive katanknits
(4 reviews)
On Jan 16, 2018, katanknits Santa Monica, CA wrote:

Thus far, extremely pleased with the plants ordered from Digging Dog. All arrived extremely healthy, with perfect root balls (I winter order, so not everything has top growth). Root systems are beautifully developed, filling out the pot but not pot bound. Already, the epimediums are going gangbusters in the garden--yes, it is January but one is already blooming! Everything else is either growing or starting to bud. Everything was perfectly and expertly packed, so fingers crossed for a glorious spring (although I will have to see whether I put everything in the right place for my climate!

Positive CherylinOregon
(1 review)
On Oct 8, 2017, CherylinOregon Hillsboro, OR wrote:

I changed my mind numerous times and Marie and Deborah were very patient, even suggesting other blue geraniums that I might want. The shipping date was Tuesday and I received four geraniums on Thursday. Two days! They were very well packaged, with instructions (3 options as to how to care for the plants immediately and how to hold them temporarily, if necessary). They have all of their leaves and! they look great!

Positive Sheila2
(1 review)
On Sep 20, 2017, Sheila2 Central Point, OR wrote:

I have ordered from Digging Dog over the last 3 years. They have such interesting plants. I love their discriminating efforts sorting through the plant kingdom that result in such gems that they offer. Their plants arrive well packed and ready to go. They make an effort to work around bad weather to ship in safe conditions for their baby plants to arrive safely. I love this company.

Positive Conagher
(1 review)
On Sep 18, 2017, Conagher Mount Airy, NC wrote:

I have placed two orders with this company this year and have been extremely satisfied with the plants, the shipping, and the customer care they exhibited through the ordering process. The prices on their plants are very reasonable, but some may think that the shipping is a bit on the high side. I was a little hesitant at first because of the high shipping cost; but because they had a plant that I could not find anywhere else, I went ahead and took the plunge - getting as many plants as I could for the minimum flat shipping cost. The packaging is absolutely top notch! Very carefully packaged and when the weather looked to be too hot to ensure safe arrival of the plants, they contacted me with their concern and we worked out a plan to get the plants shipped safely.
This family owned business did everything they could to make certain that my ordering experience was as pleasant as possible.

Positive kcleslieb
(1 review)
On Sep 5, 2017, kcleslieb Kansas City, KS wrote:

I was. completely satisfied with the quality of the plants I received from Digging Dog, as well as the packaging which was protective but not overpackaging. I love their selection and was very appreciative of their help with a backordered item. I look forward to ordering from them again!

Positive bonscotty
(1 review)
On Jun 21, 2017, bonscotty Estell Manor, NJ wrote:

An excellent service from an excellent family owned company. The plants were shipped quickly in secure packaging and were just as advertised (all those who complained about the size of the plants should take the time to read the description - it's very clear). All the plants are doing great. Digging Dog is such a good service that they contacted me personally to inform that some of my order are not hardy for my area (I'm greedy & went ahead with them anyway - I'll take my chances). I would recommend Digging Dog to anyone & will be ordering again from them. Cannot thank Digging Dog enough.

Positive swansdown
(1 review)
On Jun 10, 2017, swansdown Portland, OR wrote:

I've ordered perennials & shrubs from Digging Dog Nursery. Have been well satisfied with their offerings. I order by phone and the process is always a delight, with either Debbie Kruse, horticulturist and nursery co-owner, or Marie Keller, social media person,ready to answer my questions or make suggestions regarding their plant stock. The plants arrive on time and in excellent condition in their efficiently-sized pots. The little guys happily thrive in their confinement until I, the sometimes faithless gardener, finally plant them in the ground where they continue to grow and prosper.

In early spring of 2016, I ordered many plants but hadn't got all of them planted before summer's end. Two Persicarias Amplexicaulis 'Taurus,' one Veronicastrum Virginicum 'Lavendelturm,' and one Buddleja x Weyeriana 'Honeycomb' got left to their own devices, in their pots, as autumn rains began and then winter bore down on us in Portland, Oregon. Winter was a nasty piece of work; cold temps, early snowfall, ice storms, more snow, and then rain everlasting all through spring 2017.

Dead and deader, I thought, when I checked on the forlorn plants in their little pots during the depths of winter. Immediately, I succumbed to a bad case of gardener's guilt for murder by neglect. I furtively put them out of sight and forgot about them, mostly, until spring.

Thrilled and delighted, I discovered all the plants not only survived, but were growing healthily and hardily, multiple roots poking out of the various pot bottoms. It was like getting brand new plants! The Veronicastrum is branched, tall, and tightly budded. 'Honeycomb' is showing off its handsome foliage and those Persicarias look grandly healthy. These plants are bred to survive! I'm looking forward to the arrival, next week, of my 2017 order.

Positive Sarahh12345
(1 review)
On Jun 4, 2017, Sarahh12345 Lea Hill, WA wrote:

I ordered a large number of perennials from Digging Dog Nursery this spring, and I am very pleased with the experience. I chose Digging Dog because (1) they had cultivars I couldn't find anywhere else, and (2) they could verify that the plants I ordered were grown neonic-free. They called me before they sent out the order and informed me that a couple of the perennials I had ordered, weren't well rooted yet so rather than send any poorly rooted plants, they worked with me to find substitutes (I could have waited for those ones to grow on also). The plants I received were all strong, well-rooted little plants, and I am very satisfied. I will happily order from Digging Dog again.

Positive dfchud
(1 review)
On Jun 3, 2017, dfchud Chestnut Hill, MA wrote:

I'm happy to report that the 16 plants I ordered from you this spring are all thriving and I'm thrilled with my purchases. The plants were packed with great thought and care, and they arrived in excellent condition. I turned to you because I was unable to find a number of plants at my local nurseries in MA. Thanks to your exceptional selection and conscientious attention, my garden will be even more special this year!

Positive Paverpicker
(1 review)
On May 31, 2017, Paverpicker Hamilton, OH wrote:

After over 40 years of catalog and online plant ordering, I can easily say that Digging Dog ranks near the top in my experience. I have ordered difficult-to-find plants from them twice. I knew up front that I would be receiving newer starts/rooted cuttings, and was quite surprised at the instant growth I noticed shortly after repotting the plants from them into my larger containers. After one month in my own containers, Additional root growth was so rapid that I was able to replant them in the ground. I like to repot and babysit plants for a short time to insure success, but also have no doubt that the plants I received from DD could have been directly planted into the ground with good results. THANK YOU DD for the insanely cool plants you sold to me!

Positive cdbotts
(1 review)
On May 30, 2017, cdbotts Sacramento, CA wrote:

I visited this nursery in person for the first time this year when I was in Mendocino. They had a great selection of plants and a few that were unusual. I had the chance to speak with the owners and they were very informative even about the rare plants. They have beautiful gardens as well. I was thoroughly impressed and would recommend this nursery to anyone whether you can visit the nursery itself or order through mail order!

Positive knoxgal
(5 reviews)
On May 21, 2017, knoxgal Knoxville, TN wrote:

I really like the selection of plants they have and was pleased with the quality of plants I received.

I will say that I wish they kept their online inventory updated. I ordered a plant and was contacted that it was out of stock. I made another selection (I spent an additional hour deciding which plant I should order) and was then told that it wasn't available until Fall so I couldn't have it either. Rather than waste more time I asked them to send my order without a replacement for the OOS.

Their shipping costs are high but the plants arrived in good condition and had suffered minimal stress which I really appreciated.

Positive Ves
(13 reviews)
On Apr 21, 2017, Ves Buffalo, NY (Zone 5b) wrote:

A great source of heirloom perennials that are difficult to find elsewhere. The plants are meticulously packaged and all arrived healthy. Some are smaller than others but that's OK because they are late-season bloomers and it's their normal growth at this time of the year. Others like primulas, two of which are hard-to-find heirlooms, are in full growth, healthy, and I expect their bloom soon. All in all, a wonderful nursery to which I will be returning with more orders in the future.

Positive fraleyk
(1 review)
On Jul 20, 2016, fraleyk Willoughby, OH wrote:

Digging Dog had a vine I was unable to find elsewhere (Vitis cognitae), so I decided to pay the high shipping cost and order two. When they arrived, one looked healthy (but small) and the other was broken and I was not sure it would live. I followed instructions by taking a picture of the plant, sending it to Digging Dog, and waiting the 2 week period they suggested. When it did not thrive, I requested a replacement. It arrive 2 weeks later (with apologies), much larger than my original plant and is thriving still. I applaud the customer service on this one.

Positive LarryTaylor
(1 review)
On Jul 19, 2016, LarryTaylor Prospect, KY wrote:

On several occasions I have ordered relatively uncommon or hard to find plants from Digging Dog. In every instance I was satisfied with the plants. On at least two items (Kirengeshoma Palmata and Impatiens Omeiana), I was excited and surprised by the large size of the plants that I received. Among my various orders, only one plant ever arrived smaller than I expected.

The cost of shipping and handling is high, but the base price of the plants is very reasonable. The combined final cost of receiving an order represents fair value for unusual plants. The plants that I have received were invariably well packed and arrived in good order. At times there may be a delay in getting an order fulfilled, but the staff has always been upfront and communicative in that event.

This is not a big box store. You can not always get immediate delivery, and shipping is expensive. That does not bother me as I am grateful to have a source for relatively rare plants which give me great pleasure in the garden. You may get an answering machine if you telephone. I suggest that you communicate by e mail, understand in advance that shipping is costly, and be patient. I think that serious gardeners will be pleased with a purchase.

Positive davidrt28
(10 reviews)
On Jun 29, 2016, davidrt28 Columbia, MD (Zone 7a) wrote:

Ok, I'm posting a positive review but I'm also going to address the concerns people raised in their recent negative reviews.
Have ordered from them on and off for 15 years and almost always been satisfied. For one thing, they fill an important niche: there just aren't many mail order nurseries, anymore, where Joe Schmoes in the rest of the country can get access to things that are standard nursery items in California, like Correas. They make nice pot plants.
However I visited there in the spring and happened to arrive at the same time as a UPS truck. I assumed he was picking up outgoing orders. He did; but he also dropped off several HUGE boxes from a well known PNW wholesaler. I think in cases where people give them a negative for various availability issues, they aren't trying to deceive you deliberately, but what is happening is that they think they can offer a plant at a certain time of the year but perhaps when the wholesale order comes in either that part of the order wasn't fulfilled or the plants were not the right size for supplying in the way they described in their catalog. I'm pointing this out to say: don't expect every nursery to be able to supply exactly what their catalog is listing, but especially ones that might not be producing the majority of their plants on-site. (which is definitely true of the majority of mail order nurseries these days)
BTW I wish their shipping was cheaper but they are in a really remote part of Northern California and I can imagine UPS is less willing to give them a discount than companies that are closer to shipping hubs.

Positive brianaucuba
(20 reviews)
On Jul 9, 2015, brianaucuba PEQUEA, PA (Zone 6b) wrote:

It has been a while since I ordered from Digging Dog due to my personal budget. My experience was very positive. They had some hard-to-find plants that I really wanted. Their shipping and handling pricing is in line with everyone else, especially since I am on the opposite side of the country. My plants arrived promptly, were packaged well, and were in great shape. I consider Digging Dog a good source for unusual plants. My order was relatively small but I was treated very professionally.

Positive Marilena
(11 reviews)
On Jun 3, 2015, Marilena Chicago, IL wrote:

Love their plants - excellent quality plants.

Positive Sttines
(1 review)
On May 30, 2015, Sttines Maywood, NJ wrote:

I have been a returning customer of Digging Dog Nursery for many years. I cannot say enough good about them. Their selection is very broad and diverse. There are always discoveries to be found. I only wish I lived in a warmer zone so I could get more things from them. I have seen the other comments about plant size and shipping costs. I have ordered from many mail order companies over the years and the size of DD plants compared to other companies, well there's is no comparison. I'm not sure what other customer complaints are but I have never received a tiny cutting from this company. The plants are lush and healthy, some are far bigger than I expect. Also, while you may get something impressive from another company, the long term health of what I have received from DD has convinced me that there is a higher quality from DD. I do not like receiving a bag of peat moss with a dried root or even a non-existent root like I have gotten from other companies. The plants I have gotten from Digging Dog have thrived and to this day are still going strong.

Shipping costs have become an issue for many customers. I cannot explain how some companies get reduced rates from UPS and some don't. If I ship something to someone, I am charged much more than a business pays for the same size box. I live on the other side of the country from DD and I know when I place an order that it will be costly bit I also know from my past experience that what I receive will thrive and not need replacing. Surprisingly my orders always arrive within 3-4 days and are solidly and safely packed. There are never those annoying styro chips.

We have all had good and bad experiences with mail order. I am sharing my experiences and how pleased I have been with this company. I have had lack luster exchanges with other companies. I suspect those who have posted negative comments are the types who will never be satisfied.

Positive Blikee
(1 review)
On Apr 24, 2015, Blikee Worton, MD wrote:

I have twice ordered from Digging Dog Nursery and both times have had a very positive experience. The plants are well packaged in recyclable materials and always are in good shape and well grown. This year I received a personal phone call in advance of my requested delivery date, requesting that due to the extremely cold winter my Cuphea have more time in their greenhouse before shipping. Having worked in a nursery and on landscaping crews, in addition to being an avid gardener, I very much appreciated the personal attention and care that put the quality of the plants first.

Positive WendyNY
(1 review)
On Nov 30, 2014, WendyNY Wykagyl, NY wrote:

I love the feature on their website which allows you to select plants based upon your selected criteria. I placed an order and received an email shortly after expressing concern for the ordered plants survival in cold NY. As there was a phone number to call with questions, I did, on the Sunday after thanksgiving! Not only was my phone call answered, additional questions asked but a follow up phone call by Deborah further assisted to ensure I had selected appropriate plants for my area. With the personal attention to detail and customer service, I will certainly share my experience with others and am sure I will enjoy my plants and return to purchase more!
Thank you Digging Dog!!

Positive hairyjo
(21 reviews)
On Oct 11, 2014, hairyjo Danville, CA wrote:

I love this nursery outside of Mendicino. I have bought several clematis from them and some other plants. Their plants are healthy and they grow well. The staff is friendly and helpful. Plus they have a crazy dog who loves to chase sticks.

Positive jtvmm
(1 review)
On Sep 27, 2014, jtvmm wrote:

I have been buying plants from Digging Dog Nursery for more than 10 years and have referred neighbors who have also had positive experiences as the staff is helpful and the plants healthy. As I live in Los Angeles and have sandy soil my growing conditions are different than those in Mendocino but the staff has been very helpful with advice regarding plants that are likely to do well for me. Their catalogue is very helpful and I particularly like the art work.

Positive hopsnsheep
(1 review)
On Sep 20, 2014, hopsnsheep Elkton, OR wrote:

We have purchased many plants from Digging Dog over the past 18 years, and have always been very pleased with the quality and vigor of the plants. The owners and staff are great to deal with, they've always been polite and friendly. We've recommended this company to many friends and relatives who love to garden.

Positive acensgarden
(1 review)
On Sep 20, 2014, acensgarden Cameron Park, CA wrote:

We have been a customer of Digging Dog Nursery for over 15 years. In all of that time we have never received anything but healthy plants and outstanding customer service. When I have had a question about a particular plant- whether or not it was viable for the more arid Sierra foothills where I live, Deborah and her staff have always taken their time to steer me in the right direction.We have recently moved and are putting in both front and back yards. We plan on using Digging Dog for as many of our plants as we can.

Positive JanisDogwood
(1 review)
On Sep 17, 2014, JanisDogwood Gualala, CA wrote:

I have found Digging Dog to have the most amazing selection of not-the-usual plants...most used in their own garden designs...and Deborah to be a most helpful, informative person to deal with. It is hands-down my favorite nursery. If you ever have a chance to visit Digging Dog in person and meet Deborah, you are in for a memorable treat.

Positive fulani
(1 review)
On Sep 17, 2014, fulani Mendocino, CA wrote:

I have been doing business with Digging Dog since 2000. I have gotten many plants and have always found both the owner and the staff helpful and easy to work with. Their plants are always in excellent condition.

Positive chickenpoint
(1 review)
On Sep 16, 2014, chickenpoint San Rafael, CA wrote:

I have been ordering from Digging Dog consistently over the past few years and always with great customer service. As for the plants, I often see specific cultivars mentioned in Gardens Illustrated, the British gardening magazine, and then am able to find them from Digging Dog! You are reputable, knowledgeable, and plantspeople, understanding dormancy and the finer points of shipping such precious live cargo. As a Garden Designer, this is quite important to me! Please keep up the good work, making so many wonderful selections available out here in California ( eg. Phlox paniculata 'David's Lavender' to name just one! from my most recent order). Happy Gardening, Mary

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