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Comments regarding Tropical Plants Library Online (also dba Master Gardener and Landscaping of Fort Lauderdale)

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You are viewing only positive comments

  Feedback History and Summary  
3 positives
1 neutral
5 negatives

Comments:

RatingAuthorContent
Positive Toni05
(61 reviews)
On Jun 23, 2011, Toni05 Brookfield, IL wrote:

I'm leaving feedback for a plant I bought from MG's 8 or so years ago, but at the time, I didn't know GardenWatchdog existed.

The plant I wanted was hard to find elsewhere, so when I came across MG, I placed an order. The plant was, Ming Fern.

The price was a little higher than other nurseries, but because it was rare, and I wanted it, I placed my first order at MG.

The Ming Fern arrived 'can't recall shipping time,' was good-sized, well-rooted, healthy, pest-free and beautiful.
It's alive and well to this day.
The Ming was well-packed, no broken stems. Fronds were vivid green, no brown or yellow.

The only con I see with MG is price. There are numerous online stores that sell the same plants at 1/3rd the cost.
If MG decreased prices, I bet their business would sky-rocket.
Perhaps I'm wrong..they might have a zillion customers.

There's enough competition and over-head to keep a nursery going these days, which is understandable. Still, I'm a frequent online nursery shopper, so I'm familiar with plant and shipping costs.

However, I feel MG deserves Positive feedback for the plants health and beauty.

I don't mean to sound offensive. As far as I'm concerned, MG has beautiful plants, and their prices isn't worth neutral or negative feedback. I'm just being honest.



Positive jedoody
(23 reviews)
On Jul 15, 2010, jedoody Las Vegas, NV wrote:

Posted on July 2, 2010, updated July 15, 2010
Posted on July 1, 2010, updated July 2, 2010
On 6/6/10 I ordered a Dwarf Pink Poinciana. As this was late Sunday, too late for a Monday (they only ship on Monday) shipment, I expected the plant to arrive on 6/17 or 6/18. When it did not I notified them that I had not received the plant. Their site advises to email ASAP if the plant does not arrived when expected. I have emailed them 3 times with no response (or plant). However, because I am on their mailing list I have subsequently received 2 notices from them of plants they are offering. They charged my credit card immediately. I have opened a claim with PayPal in an attempt to either get the plant or get my money back.

I have done business with this vendor many times with excellent results. I cannot understand this behavior. I will not deal with them again.


On July 2nd, 2010, jedoody changed the rating from negative to positive and added the following:

I have taken this issue to the Paypal Resolution Center and it has been quickly resolved to my satisfaction. There may have been a mix up as Karl says he never received my order or my emails, and seeing he responded promptly to Paypal and refunded my money, I will change my feedback to positive as I have ordered many times from him and never had any problem.
On July 15th, 2010, jedoody added the following:

I recently placed an order for a Desert Rose plant and a packet of seeds. The plant and seeds arrived promptly and they included a bonus packet of seeds. Green Thumbs up for Karl.
Positive Pitch
(6 reviews)
On Feb 20, 2003, Pitch Port Washington, NY wrote:

Sent money for coconut when I saw availibility on website. Money was promptly refunded and I received I note explaining they're not shipping yet. Service without even asking.


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