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Comments regarding Tropical Plants Library Online (also dba Master Gardener and Landscaping of Fort Lauderdale)

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  Feedback History and Summary  
3 positives
1 neutral
5 negatives

Comments:

RatingAuthorContent
Negative Elena1
(1 review)
On Apr 19, 2007, Elena1 Gillette, NJ (Zone 6a) wrote:

I ordered a Gardenia plant in March, 2006 and paid using Pay Pal. My credit card was charged, but I never received the plant.
After e-mailing Mr. Slatner (aka Master Gardener and Landscaping of Fort Lauderdale) several times, he finally replied that while he recuperating from heart surgery, my order got lost. He offered me a credit toward another plant. I chose a plant. It is now April, 2007 and I have not received the plant or another reply.
This company is bad news.

Negative skip_7
(1 review)
On Apr 17, 2006, skip_7 Keystone Heights, FL wrote:

I ordered a Floss Silk Tree through this company on March 29th, and as of April 17th I have not recieved it, even though my credit card was billed immediately. I understand they only ship on mondays and I may be a bit impatient. My problem is that you can only contact the company via email and I have sent 3 messages asking what the status of my order is. Since I live in florida, it shouldn't take that long for the shipment to get to me. They have not replied to any of my messages via email, snail mail, or phone #. This was the first time using them and will be the last. The entire transaction seems fishy, so I am in the process of getting my credit card company envolved to reverse the charges. I am extremely easy going, as long as a merchant can get back with you and answer promptly when I ask a question, I am happy. Heck, lie to me at least and say that you are temp. out of stock and they will get it off ASAP!

Negative Goldiecat
(2 reviews)
On Jun 16, 2004, Goldiecat wrote:

I ordered seeds last year and two sets of one batch failed to germinate. I complained this year and last year and I never obtained a refund. I found the same seeds from a reputable grower at 1/6 the the price and they germinated.
The plants and seeds are overpriced. Spend some time and look further.

Negative brandal
(8 reviews)
On Nov 12, 2003, brandal wrote:

I ordered many plants from them, thinking I received the right plants but not so, twice I received a different plant, two plants by the name of "Lady of the night" They had send me a Desert Rose in the first order, the second time I ordered the same plant and they send me an unknown plant. (they denied to have send me this one) but I swear that this plant is theirs. I ordered also 13 plants (same kind of plants) in time, but they have not send me any, after awhile I wrote to them and they answered that they sold all of the plants,so they send me seeds of the Bird of Paradise, out of the 25 seeds, only three came out.They promised two Mondays ago to send me another Lady of the Night plant and I'am still waiting. By the way they told me that sometimes they might have send the wrong plant by mistake, but two times of the same plants? I realy don't believe this. They run out of the plants and just send another plant to you, knowing that you don't know the differents and that is so true with me, I really don't know how the plants I ordered were the ones I had ordered because they will arrive at your home too small to know. Please be aware who you are dealing with. Thanks for your watchdog.

Negative nancyanne
(8 reviews)
On Feb 20, 2003, nancyanne Lafayette, LA (Zone 9a) wrote:

I paid $10 ($7.50 + $2.50 shipping) for three (3) Pachypodium seeds. Received an e-mail that they had been shipped. Two weeks later, notified co. that they'd not been received. Told me to wait another week, then contact them again if still not received. Did that. They sent replacement (2 whole, one half seed). They told me at the time that these were the very last seeds they had.
Punchline: none germinated. I've grown many Pachy from seed, and had very good success with germination.
OTOH, this is a very fine website, full of information. Perhaps this is just the *one* time things went awry.


On May 27th, 2005, nancyanne added the following:

May 2005 - sadly, I fell for this vendor a second time. A 'dormant' tuber of Dioscorea elephantippes, almost $30 including postage, and it never broke dormancy. Contacted customer service regarding return and refund - policy 'clearly states that the condition of the plant is totally the responsibility of the customer.' See:
//mgonline.com/plants_and_seeds_policy.html
and be warned!


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