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9 positives
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Neutral als20
(2 reviews)
On May 7, 2014, als20 Irwin, PA wrote:

I ordered a tree a little over 3 weeks ago, never received a confirmation email (their website says you will get one in 24 hours). After 2 weeks I sent 2 emails to the company requesting the status of my order and did not receive a reply. At the 3 week mark I called Kelly using the phone number listed on Dave's Garden (they don't list a phone number on their website). Kelly did promptly call me back and inform me that the tree I ordered was not in stock. She also told me that she had not checked her email in two weeks! She stated that she would refund my money which then took 2 days. Kelly was very nice but I would not recommend ordering from this company, it does not seem like they have things together. I don't like having to chase down my money.

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