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Comments regarding Direct Source Hostas

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You are viewing only negative comments

  Feedback History and Summary  
212 positives
1 neutral
4 negatives


Negative inoher
(1 review)
On May 21, 2009, inoher Littleton, CO wrote:

Having ordered through Direct Hosta in the past I was very pleased with the ease of ordering and the quality of plants.
This year I was sorely disappointed. After ordering I did not know when my plants would ship. I had to ask when. The order had the incorrect zip code and I had to track it down and pick it up from FEDEX. The plants were in great shape but the order was incomplete due to crop failure. Rather than letting me know before the plants shipped (so I might replace my choices with others) I was sent a check for the missing plants.

Negative MrOrganic
(6 reviews)
On Apr 28, 2005, MrOrganic Midlothian, IL (Zone 5a) wrote:

I purchased 3 Sea Fire Hosta's and 6 August Moon hosta's last year. After I received my order and planted them, I noticed that there was a problem with one of the Sea Fire hosta. I emailed them and they told me they would replace in the spring. Well, it's spring and they are not living up to what they told me or their "no hassle satisfaction" with my purchase. In addition, when I contacted them this spring, I told there there was a problem with the August Moon hostas. When I asked if they were a late arrival hosta, my question was ignored. I was told they couldn't be responsible for my environmental conditions? I've been planting and taking care of hosta's longer than this guy has been around. The problem isn't with my environment, it's with their tissue culture plants, which is all they sell. Since my orginal email, 4 of the 6 August Moon's have started to appear in my garden. This leaves 2 August Moon hosta's and 1 Sea Fire. I have emailed them to let them know what has transpired since my previous email. I have been ignored up to this point. My next step is you use my PrePaid Legal Service membership and have my attorney to take it to the next level. It's a shame that it has to get to this point. This is not a way to run a business. And it's not a way to get any more business from me. Too much crap to put up with for tissue cultured plants. It isn't worth it. Buy orginal plants for your collections, no tissue cultures.

On April 30th, 2005, MrOrganic added the following:

I receive an email today informing me that because of my comments here, they are not going to make good on the plants they sold me. Hey, that's they way to correct a situation, threaten me and tell me they aren't going to correct anything. And these people are worried about their reputation? Please, if you are worried about your reputation, then you should stand behind the plants you sell and live up to your "no hassel satisfaction with you purchase!". You should do what's right. What I say here has nothing to do with what you should be doing, and that's replacing these plants! Now you are going to try and punish me?? Hey, you aint my father...back off!

I also made the comment about their plants being tissue culture. I was also informed that that was not accurate and where taken from plant divisions. Well, their own web site states that they use tissue culture plants OR divisions from clumps. I even inquired before I purchased plants about tissue cultured plants and I was told that's how it was done in the business today. So the plants I purchased may have been from clump divisions and not tissue culture. But the point is, the plants didnt' make it thru the winter, they are dead, and they should be replaced.

I tell you what, you get what you pay for in life. If you want good, healthy plants, pay a little more money and buy quality plants from companies that stand behind what they sell, like Hallson Gardens or Plant Delights.
Negative DaisyPeach
(22 reviews)
On Jul 4, 2003, DaisyPeach (Zone 7a) wrote:

Out of three hostas ordered one had minimal slug damage (small holes in leaves) but otherwise fairly large for mail order and healthy, one was absolutely perfect and one had all leaves hacked off except a tiny half inch one. The bonus hosta that was included had no identifying name with it and all leaves were chopped off. I think ordering from this company is like rolling the dice, you don't know what you'll get.

On July 29th, 2003, DaisyPeach changed the rating from neutral to negative and added the following:
The "bonus" mystery hosta with all leaves hacked off has grown new leaves but an identifying label should have been sent with it. I have no idea what it is without doing research on it. There also was no label on the pot. Another hosta I ordered, also with it's leaves chopped off has not recovered well and may not make it through the winter. It currently has one tiny inch long leaf. When a customer requests that leaves not be cut off the seller should try to honor this request. I don't think it's that big a deal. I'd rather have bent or broken leaves than none at all.
Negative imduff
(1 review)
On May 9, 2003, imduff wrote:

Some of the hostas on their website have two different prices for the same hosta. When I emailed about the price differences, I received an uncourteous response. I was told that they are busy packing hostas and didn't have time to "play" with my order. Not the way a company should treat potential customers. I can't comment on the plants, because I'll spend my money elsewhere.

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