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Comments regarding Forestfarm

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  Feedback History and Summary  
452 positives
32 neutrals
21 negatives


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Positive LanfrancoLeo
(9 reviews)
On Feb 9, 2015, LanfrancoLeo Harrisburg, PA wrote:

Vewry very happy about this company:
last year (april 2014) I ordered the following plants:
1)Clematis terniflora
2)Vitex agnus-castus
3)Ostrich Fern
4)Ceanothus delilianus Gloire de Versailes
5)Sambucus nigra Black Lace
6)Crape Myrtle Pink Velour
All of them grew very, very well I had zero loss , not only but with exception of Clematis ternifolia (that grew very well as well) and of course ostrich fern, all the plant bloom the same year that I receive...that is really nice considering that I ordered tube size plant (except for the black elderberry).
The Black elderberry really astonish me : it passed from be a 1-2 foot plant to 7 foot plant in a growing season!!! I will definitively order some more plants this year!!

Positive AppleBonsai
(2 reviews)
On Feb 5, 2015, AppleBonsai Elk Grove, CA wrote:

I ordered 5 plants from ForestFarm. The plants arrived in two days here in No. Cal. I was very pleased with the packing, plant size and health. I started to unpack the box from the top, but then noticed the super-handy pull tag at the bottom of the box. This made unpacking very easy. From beginning to end, I am so very happy with the experience I had. And I will certainly look to order from them again in the near future- especially since they have so many varieties of plants you simply cannot get anywhere else. I want to extend my thanks to the ForestFarm team and share it with others in the community!!

Positive tom_pixel
(6 reviews)
On Jan 14, 2015, tom_pixel Asheville, NC wrote:

I ordered two trees from Forest Farm , Korean Mtn Ash and a Tall Winter King Hawthorn .
They arrived today in a very lge,tall box Packed Very well !! Shipping was a bit high but UPS chges extra for such a large box

the folks there , were Very accomadating with a fone call and couple of e mails .

Even though a long journey from Oregon, they arrived just as if they were dug yesterday ..the only ones I could find on the east coast were VERY high in price which I thought was way unreasonable compared to Forest Farm . I would order again from them .

Neutral FarmerBillToo
(1 review)
On Nov 6, 2014, FarmerBillToo Bangor, PA wrote:

Posted on November 5, 2014, updated November 6, 2014
I have just come across Dave's Garden and I thought the following experience with FF would be worth sharing. In March of this year I ordered 4 plants, 2 of which arrived wilted and one of which was completely misshapen (should have been cultivated staked). The wilting issue was clearly due to having spent a lot of time on a UPS truck, this after spending a fortune on shipping. The following 2 emails to a person with whom I had coordinated the order, were never answered. Clearly I would never order again from them except as a last resort. My emails:

Hi (name) ... I'm late writing about this but the 2 pseudolarix I ordered from you in March arrived partially wilted; one is still alive although not great looking, and the other died three or four weeks ago. The other 2 plants are healthy. I planted them all the day they arrived in an appropriate soil and location. It irritates me that it took 8 days for them to cross the country; in contrast an order of similar size and shipping cost from Dancing Oaks was sent 2-day shipping and arrived without incident. Is it possible for you to replace one of these plants?

Thank you....Bill

To (name):
I just looked at my invoice again - your shipping was actually $18 higher.

On November 6th, 2014, FarmerBillToo changed the rating from negative to neutral and added the following:

FF has refunded the monies associated with the wilted plants.
Neutral treebird101
(13 reviews)
On Sep 27, 2014, treebird101 Bedford, IA wrote:

Well I ordered 2 trees this spring. I understand this company has a lot to offer and the trees are true to type. I am leaving only neutral feedback because the shipping has got to be the most outrageous of anywhere I've ever ordered trees from. I find that if you absolutely cannot live with out a tree variety Forrest Farm will more than likely have it but you will get butchered on shipping costs. My intent is not to discredit a legit company but to let consumers know that based on my opinion Forrest Farm shipping is too high. I understand the company may offer some excuse or rebuttal based on packaging and buy more save more and so on but even with their rates it is still very high. Most consumers enjoy what Forrest Farm has to offer as do I But I'm sure those who left positive comments would agree they paid a lot to have their plants and trees shipped to them. Lower shipping costs or offer a "buy so much and shipping is free" and this would truly be a five star company.

Positive Hamburglar
(3 reviews)
On Aug 5, 2014, Hamburglar Solon, OH (Zone 5b) wrote:

Have ordered a bunch of trees over the last the last three years from Forestfarm and other mail-order nurseries as I've re-plant my cleared yard. Forestfarm really stands out for their selection. They carry a ton of varieties and they support a lot of newer cultivars that are hard to find. So it's a good place to order from en masse. Their customer service is also good. I have had two plants not make it due to the crazy winter last year and FF did not hesitate to replace them.

I have had a few plants arrive not looking so hot, but have learned not to fret over that. Received 5' tall baldcypress and swamp white oak plants last year that looked like twigs. However, second year, they absolutely popped. The oak could be the most vigorous growing tree I have ever planted. So looks can be deceiving when it comes to mail order plants and patience can pay off.

The one thing that eastern customers need to consider is the transit time, though. It takes a good 3 days for UPS Ground just to get off the west coast and start moving eastward. In Cleveland, I've experienced transit times in the 7-8 day range. So if you are ordering small plants or plants that are somewhat fragile, you may want to buck up and do the air shipping.

Positive peonyshima
(1 review)
On Jul 31, 2014, peonyshima Herndon, VA wrote:

Have been buying from them for many years, had more successful plants than from any nursery, including local ones. They have an amazing selection. Larger plants can have a very high shipping cost but is sometimes worth it. Plants are well packaged for shipping. They allow you to choose the arrival date and they are always spot on. They only ship during appropriate times of the year.

Positive ehearn58
(6 reviews)
On Jul 5, 2014, ehearn58 Houston, TX wrote:

Posted on November 18, 2011, updated July 5, 2014
Absolutely wonderful experience! Had first ordered a pygmy Japanese Maple. Changed my mind on the first day and decided to order another since both would be Christmas gifts. Got an email from the owner that he would check the plants and if he had two that he would ship them. The next day there was a phone message about the plant--they had only one and they felt it was not the quality they would agree to ship so they suggested another pygmy maple. I researched it on the internet and it was prettier than the original plant that was ordered. I returned their call and agreed to accept the substitute maples. That was on Monday evening (I reside in Houston--FF is in Oregon). The plants arrived Friday afternoon. The packaging is the best I've seen and both maples are in excellent condition--full of colorful leaves, beautifully shaped, and expertly packed. I will remember them again for future orders.

On July 5th, 2014, ehearn58 added the following:

Forest Farm has always delivered incredibly healthy plants. Recently placed an order to populate my formerly treeless lots. The Carolina Sapphire is absolutely beautiful...much bigger than expected...and the seedless Sweetgum is in fine condition. I am fully confident that when I order a plant from them it will be better than expected, arrive expertly packaged and in great shape. I will absolutely order from them again.
Positive missjenniferd1
(4 reviews)
On Jun 14, 2014, missjenniferd1 Knoxville, TN wrote:

Posted on June 5, 2014, updated June 14, 2014
I feel that I got healthy plants. I would shop here again. You can get a good price on a specific plant that you are looking for, specific cultivar you are looking for. My only drawback is that these are baby plants. I had not ever purchased online plants before, and I suppose with the pricing and ordering direct, that I would be getting a plant similar to the size of what I would see in home depot or something, and that is not the case. I was very disappointed at first because of the size of the plants because I was not expecting it. However, once I tried to find locally what I was looking for, no one had what I wanted, not home depot/lowes/kmart, or even local nurseries, and so I actually went back and placed another order for some more plants. Just be prepared to wait a year to have what you would normally buy in the store. All in all, I think it's worth it. I wanted specific things and I didn't have to go from here to there and everywhere. I love shopping from the convenience of my home and having it sent directly to me. The plants are very healthy after all, it's just that I will have to "nurse" them for a year. I fully understand now why plant places are called nurseries (i never quite got that until now!). And I think that I will be very glad to have the plants I wanted, rather than to take some consolation plant instead, since locally did not have (nor could they order) what I wanted. I thought that was strange. But in that case, when I want a particular thing, I would not hesitate at all to order again from forest farm.

On June 14th, 2014, missjenniferd1 added the following:

I received my 2nd order, and was happier with this order than I was with the first. I also must say, that after placing a 2nd order with lazy s's, that I far prefer forest farm's plants. the roots, the size, the health of the plants from forest farm's exceed lazy s's. I still placed a larger order with lazy s's because their prices on a few plants were cheaper. But if the price for each plant was the same or within $1, I would order from forest farm instead.
Positive bryana
(72 reviews)
On May 17, 2014, bryana Albany, NY wrote:

I ordered a Hydrangea and some smaller plants - all arrived healthy and are thriving in the garden.
They warn you that it is expensive to do long distance shipping for small orders so do pay attention to that.

Positive oscarkat01
(4 reviews)
On May 4, 2014, oscarkat01 Rochester, NY (Zone 6a) wrote:

I've purchased from Forestfarm for various plants and have always had a great experience from them. They carefully pack items so that They arrive in great shape all the way across the country.

I've found their plant information to be enjoyable and very helpful. They are also quite careful in their growing zone rating which I appreciate as I've run into some rather dubious zone claims on a few plants from some nurseries other than Forestfarm. I can trust their zone ratings.

Positive Garden56
(2 reviews)
On Apr 30, 2014, Garden56 Jamestown, NY (Zone 5a) wrote:

I ordered for a relative in another state. I requested a specific delivery date and the company delivered as requested. My mother said the plants were the best plants she had ever received. The packaging was superior.

Positive herbman49
(3 reviews)
On Apr 24, 2014, herbman49 New York, NY wrote:

I ordered a contorted mulberry last year and it is just now leafing out after a hard winter. It grew robustly last year and looks to repeat the same performance this year. It was so securely packaged I had a hard time breaking down the box. Healthy, big, vigorous specimen.

Positive iykim
(23 reviews)
On Apr 21, 2014, iykim Hillsborough, CA (Zone 10a) wrote:

Posted on May 16, 2011, updated April 21, 2014
I ordered several different cultivars of Acer Palmatum, Magnolia, Helleborus, and Abuitillon, all in tubes. They shipped super fast, and I was impressed by how carefully they packaged the plants so that no leaf or branches were bent or torn off. You could shake the box upside down and still, nothing would fall out of place, not even soil. The plants were quite healthy. For plants in tubes, I was expecting something tiny, but to my pleasant surprise they were as big as #1 pot plants. Helleborus is the healthiest and biggest of all mail-ordered (Internet) Helleborus as I ordered them from other sites as well. I was so pleased, I made a second purchase, and that was just as good as the first one. I am definitely going to order from them in the future.

On April 21st, 2014, iykim added the following:

I had several more orders from ForestFarm. Again, they are reliable, the plants are in great condition, the packaging was emmaculate, and they arrived quickly. I noticed that one plant did not leaf out after the dormancy. I contacted ForestFarm, and Marla pleasantly agreed to send me a replacement. I am eagerly awaiting the shipment of the replacement plant. ForestFarm is my "go-to" online nursery. If they don't carry what I need, then I go somewhere else.
Positive LindaDoc
(4 reviews)
On Apr 20, 2014, LindaDoc Philadelphia, PA wrote:

I ordered a Beach Plum (Prunus maritima) from ForestFarm, and although it took seven days for the package to arrive at my home in Philadelphia, I was pleasantly surprised when I opened the box to find it was awash in white blossoms and packed so well that it suffered no damage whatsoever! This was my second order from ForestFarm and I highly recommend them and will be ordering again in the future.

Positive DaisyPlantLady
(2 reviews)
On Apr 10, 2014, DaisyPlantLady Reno, NV (Zone 6b) wrote:

I LOVE LOVE LOVE this place. Their plants are wonderful. Always at the top end of their measurements and always healthy, happy, perky! I have ordered on three occasions and I can't wait to order again. My personal favorites are Japanese Maples but recently I ordered a Bristle cone pine and dwarf Japanese black pine. Gorgeous!

Positive robhopson
(1 review)
On Apr 4, 2014, robhopson Mobile City, TX wrote:

I can't say enough good things about this company! They send large,quality plants that grow extremely well. I've ordered from many online nurseries and have been disappointed most of the time, but ForestFarm has kept me very happy with their variety and high-quality plants. I will be ordering more.

Positive Plantsandme
(1 review)
On Jan 15, 2014, Plantsandme Canada de los Alamos, NM wrote:

Posted on January 12, 2014, updated January 15, 2014
I have purchased plants from Forestfarms for a number of years. My experience until recently has always been very positive. I understand that the company is under new management and as a result, somethings will change. Unfortunately, one of the things that has changed radically and for the worse has been their customer service.

Last year, I placed an order with ForestFarm worth approx. $300, not including shipping costs. When a couple of months later the plants had not arrived, I called them. I was told they were out of the plants. Needless to say, I was not pleased since at the time I placed the order, they told me that all the plants were in stock and in the ensuing months, no one called to let me know that they were no longer available.

Eventually, I was contacted by someone to tell me that it wasn't that they were out of stock, but rather that their plants had been guarantined and that once the guarantine was over if the plants I ordered were cleared, they would ship them.

The plants finally arrived, though a number of them showed slight burning around the edges of the leaves. I didn't make an issue of that because often times when plants are shipped and are in a box for many days, the leaf edges get dry.

Shortly after that, I was contacted by the US Department of Agriculture in my State to inquire about the plants. They told me that ForestFarms had been under quarantine for something called Sudden Oak Death. One of the sympthoms is that the edges of leaves will show signs of drying out and all of a sudden, the plant may die. I told the dept. about the condition of the plants I had recieved. They asked me to monitor them. Most of them did okay, but four or five either put out no new growth or died unexpectedly.

I contacted ForestFarms and told them what happened. I was told that their guarantee only extends until the plants arrive. If I didn't file a complaint at the time, they were not responsible. I told them what the dept of ag had told me and sent them pictures of the plants. The woman I spoke with took a very belligerent stance and said that they are only responsible for the plants until I receive them. I told her that in light of the quarantine I had hoped that they would replace those four plants. She said that they would not replace the plants but would reimburse me. I declined the offer because I wanted those specific plants and as I told the women, if she genuinely believed that the problem they had had at the nursery was not the cause, then I felt accepting a reimbursement was inappropriate since their catalog clearly states that they are only responsible for the plants until they arrive.

I decided to wait for the next catalog and reorder those plants. When the catalog arrived, I noticed that their prices had gone up by 30% on most of their plants. I called ForestFarm to ask if they would be putting out a sales catalog later in the year? Michelle, the woman I spoke to said that they had raised the prices on their plants because the cost of shipping had gone up.

I asked why they hadn't simply raised the price fo the shipping, since it usually is less than the price of the plants? As it is, ForestFarms usually charges almost 50% of the cost of the plant to ship, which is exhorbitant by any standards.

Michelle, then asked for my customer ID and when I gave it to her, she said, "Fine, I have inactivated your account."

Whatever happened to the days of customer service?

On January 15th, 2014, Plantsandme changed the rating from negative to positive and added the following:

After a telephone conversation and a number of e-mails with Jen at Forestfarms who explained what had happened, we came to the conclusion that there had been miscommunication and misunderstandings on both sides.

Based on our conversations, I am changing my original rating from Negative to Positive and strongly recommend to anyone who ever has problems with Forestfarms to ask for Jen. She will do what she can to clarify any misunderstandings and to work with you.

Thanks Jen for taking the time to explain what had happened.
Positive berrybythebay
(3 reviews)
On Dec 30, 2013, berrybythebay San Francisco, CA wrote:

Santa was very good to me with the beautiful maple I received. Perfectly packaged, perfectly pruned, perfectly grown. Thanks friends.

Positive RHopson
(3 reviews)
On Nov 5, 2013, RHopson Mobile City, TX wrote:

I have expansive gardens and constantly order new and delightful plants I discover. Honestly, I was overjoyed at the plants I received from Forest Farm. Not only were they rare and wonderful, but the plants they sent me were very large and already budding, more so than any other site I've ordered from. It was as if I had discovered a place where I can get plants the size of ones at Home Depot or Lowes, but at a price just as inexpensive, and more wonderfully unique. Check out their strawberry tree (bush) if you want something truly lovely. I will definitely be ordering more from this quality site. THANKS!

Positive CoryM
(2 reviews)
On Sep 25, 2013, CoryM Salt Lake City, UT wrote:

My single experience with Forestfarm was great. I ordered a 6-foot state street maple tree in late winter, specified that I'd like it shipped toward the end of March, and they did exactly that.

The communication was good, the tree arrived on the date expected, looked absolutely healthy, was packed perfectly and contained helpful planting instructions. The tree leafed out and has done extremely well over the summer.

I have their website bookmarked and am already planning some orders for next spring. I hope they go just as well. From my single experience, Forestfarms seems like a responsive nursery that ships healthy plants.

Positive adambrower
(1 review)
On Sep 19, 2013, adambrower Mendota, IL wrote:

i've been ordering from Forestfarm for several years now, and i have had the occasional sickly plant. this is to be expected. living things don't like being shuttled round in dark boxes. dozens have exceeded expectations, and a few have done poorly. without exception, when the poor ones were brought to their attention, the Forestfarm folk have have made things right. the point is simple. if you're here to decide whether you can trust these folks, you can stop worrying about that. you can - all you have to do is explain what's wrong. in most cases, though, you'll be thrilled with your purchase. this is my first stop, always.

Positive DisneyButterfly
(1 review)
On Jun 17, 2013, DisneyButterfly Pensacola, FL (Zone 8b) wrote:

Posted on June 11, 2013, updated June 17, 2013
I am desiring to purchase additional plants from you, but I am so disappointed in my last order from you!!

I kept one plant and gave the other as a gift. Both plants followed the same path. They kept putting on one new leaf, that new leaf would then die, then another would come up. After 4 times of doing this the entire plant quit/died. Both of us ladies are not new at gardening. We are both Master Gardeners with the Escambia County Extension Office.


Mary Ann Matzer

On Thu, Dec 20, 2012 at 6:57 AM, wrote:
ForestFarm Order

Thank you for your ForestFarm order.

Your order number is #26086, please keep track of it for your records.

If you have any questions on this order, please contact [email protected].

Billing Address:
Mary Ann Matzer
9732 Hollowbrook Dr
Pensacola, FL 32514

Username: [email protected]
Shipping Address:
Mary Ann Matzer
9732 Hollowbrook Dr
Pensacola, FL 32514

Shipping Method: Surface

ForestFarm Products
item name qty price total
Gunnera manicata
guma035 Tube $8.95
2 $8.95 $17.90

Subtotal: $17.90
Shipping: $13.90
Tax: $0.00
Total Amount: $31.80

Thank you for your ForestFarm order.

On June 17th, 2013, DisneyButterfly changed the rating from negative to positive and added the following:

Forestfarm Refuned my money & satisfied/resolved my issues:

Thank you so much Forestfarm for your response to this issue!! I am totally comfortable with your handling of this matter. I will shop through you again soon and give it another try.

Mary Ann
Positive gsteinbe
(20 reviews)
On May 22, 2013, gsteinbe Trenton, NJ wrote:

Posted on October 8, 2009, updated May 22, 2013
For the most part, I was really satisfied with the plants I received (a fairly large order for me with six Goumi Berry plants, 2 Running Serviceberry, and 1 Dutchman's Pipe). The Dutchman's Pipe, however, looked weak and damaged on arrival. I planted it anyway, and it promptly seemed to die. I got busy, went on vacation, and forgot for a while all about it. So, several weeks later, when I saw an old email from Forestfarm in one of my email folders, I thought that I ought to write them about the Dutchman's Pipe, which, after all, cost me $19. But because of my delay (and the fact that I was a little fuzzy on the details of when the plants arrived and all), I wasn't very optimistic about getting a refund for it. I emailed Forestfarm with what details I could remember about when the plants arrived, when the Dutchman's Pipe died, etc. I got an email back almost right away that apologized for the poor quality of the plant and promised a refund. No arguments. No excuses. No smarmy rationalizations. I was very pleased. And it turns out that the Dutchman's Pipe isn't completely dead and may even come back. It has put up a couple new leaves and seems to be making an attempt to survive.

On October 8th, 2009, gsteinbe added the following:

UPDATE IN OCTOBER 2009: I, like krowten, received what I think were autumn olives instead of goumis. When I posted my original positive rating of Forestfarm, krowten contacted me by d-mail to tell me that I should check my goumis from Forestfarm to make sure that they weren't autumn olives. So, I emailed Forestfarm and began doing a little checking on my own. My plants have leaves with wavy edges, and they fruit in fall -- both signs that they were probably autumn olives. I sent Forestfarm an email and got a prompt response. I was asked to take photos of the plants' leaves and email the photos to verify that they looked like autumn olives. I sent the photos by email, and Forestfarm ended up sending me replacement plants (the next spring). So, unlike krowten, I can't really complain about how I was treated (although, of course, the initial mistake caused undue inconvenience and delay in my getting real goumis, and at this point, I still haven't gotten any goumi fruits yet).
On May 22nd, 2013, gsteinbe added the following:

So, the Dutchman's Pipe Vine ended up dying long ago, but my money was refunded for it. The Goumi Berries (once real Goumi Berries were sent) have done great and produce wonderful fruit. This spring, I ordered from Forestfarm again. This time, I got a Gold Summer Broom (Genista tinctoria 'Royal Gold'), an American Linden (Tilia americana 'Sentry'), a Saltbush (Atriplex canescens), and an Elderberry (Sambucus nigra 'Samdal'). All arrived in good shape, except for the Gold Summer Broom, which had dry soil in its pot and was totally wilted. I emailed Forestfarm, and after several emails back and forth, they are refunding my money for the Gold Summer Broom. Since it's still alive (and, I hope, will come back), I really only expected a discount on its purchase price (because what I received wasn't a $12 plant and will take at least a growing season to recover), but apparently, I'm going to get a full refund.

I'm leaving my rating as positive, because each time I've had a problem with an order with them, Forestfarm has generously resolved the problem. But truth be told, every time I've ordered from Forestfarm, there's been a problem (the failed Dutchman's Pipe Vine, the Goumi Berries that weren't Goumi Berries, and now a wilted Gold Summer Broom). The latest of these problems is particularly annoying. As much as Forestfarm charges for shipping ($42 on a merchandise order of $74), I would expect my plants to arrive in their own limousine with a personal attendant misting them every few minutes; I wouldn't expect any plant to arrive all dried up and wilted.
Positive evelyn_inthegarden
(21 reviews)
On May 2, 2013, evelyn_inthegarden Sierra Foothills, CA (Zone 8a) wrote:

I have ordered from Forest Farm for many years, off and on. They have always delivered the plants in good size and more than excellent packing, even if I swear at the staples. The plants are great and the prices reasonable.

I would recommend this company with confidence for anyone. Also they have plants that are hard to find elsewhere. Where else would you find a variegated Pachysandra? I have a new shade garden and I am looking forward to receiving my next order.

Positive carolmo
(23 reviews)
On Apr 26, 2013, carolmo Olathe, KS (Zone 5a) wrote:

Ordered flowering cherry Shogetsu and 4 dwarf japanese maples. They arrived today in great condition. Beautiful plants. Will order from this company again and highly recommend them.

Positive BlackDogKurt
(26 reviews)
On Apr 17, 2013, BlackDogKurt Seymour, CT wrote:

Posted on May 4, 2009, updated April 17, 2013
I finally had the opportunity to purchase several plants from ForestFarm this year. While some of the larger plants can be a bit expensive to have shipped all the way from Oregon to Connecticut, buying several plants in the smaller tube sizes worked out just fine. Also, if not ordering during the hot summer months, ground shipping worked out fine and none of the plants seemed the least bit stressed. Plus, ForestFarm's selection is so vast and they have many items that no one else seems to have, so it was worth it for some of the larger plants too.

Everything arrived precisely when I requested them to be delivered and all the plants appear to be healthy. A very good source!

On April 17th, 2013, BlackDogKurt added the following:

I ordered several more trees from ForestFarm in 2012, and as before, everything arrived in good order and customer service was topnotch!
Positive RedClay007
(15 reviews)
On Apr 9, 2013, RedClay007 Richmond, VA (Zone 7a) wrote:

Probably the best source for rare woody plants. All plants are shipped in their original containers, allowing some leeway in terms of getting them in the ground. I recieved a shipment 2 weeks ago and was able to wait until this week to plant them to avoid the unusually cold weather that we've had recently. Definitely my go to source for rare woody plants!

Positive BrisbaneAnne
(31 reviews)
On Mar 31, 2013, BrisbaneAnne Brisbane, CA (Zone 10b) wrote:

I placed several orders with them last fall. The plants arrived nicely packaged and healthy looking. I like the large selection they offer and the ease of use of their website.

Positive steadycam3
(2 reviews)
On Mar 29, 2013, steadycam3 Houston Heights, TX (Zone 9a) wrote:

I ordered one plant but thought the price for shipping was probably too high. Once I received the plant, I understood the shipping price. That plant was packed so well, I dont think anything short of a truck running over the box could have damaged it. The plant was in pristine condition, healthy, green and undamaged in any way.

Positive lyph
(11 reviews)
On Mar 4, 2013, lyph Ithaca, NY (Zone 5a) wrote:

I ordered 8 shrubs from this company, in the dead of winter from my zone 5a. I said they 'could be sent early' as I dreamed of planting in April. Imagine my shock when they arrived, so very well packaged, budded, alive and ready for planting on the last week in February! Temp:12 degrees, snow falling, 18" on the ground. no end in sight. Having no garage to store the shrubs for 6 or more weeks, I contacted Forestfarm by phone and by email. Both of the personnel who advised me were terrific, and I have followed their directions, fully expecting success. These folks are a joy to work with!

Positive vitrsna
(15 reviews)
On Mar 2, 2013, vitrsna Colima,
Mexico (Zone 11) wrote:

I ordered a plant to be shipped in a "tube" for a friend in the Southeast USA. It is no mistake that this company is a DG Top Five. The plant was very well packed and in excellent condition and arrived ahead of schedule. Also, the business process and customer service are easy and responsive. I highly recommend this company.

Positive Frank1965
(23 reviews)
On Jan 25, 2013, Frank1965 Shreveport, LA wrote:

Excellent service and excellent plants- Forestfarm will be around for a long time. Nowadays It is always nice to still be able to depend on a business, much too rare now. My order shipped during the cold of the year without mishap and I am very pleased. I order something almost every year and never have been disappointed. Wonderful way to conduct business when there are so many hacks out there ready to take your money and run. I hope they continue- and I will also continue to give them my business.

Positive RabbitRidge
(5 reviews)
On Jan 19, 2013, RabbitRidge Onalaska, WA (Zone 7b) wrote:

I recently ordered a selection of hollies from them. I am obviously one of the few people that collects hollies because it is hard to find different cultivars. I've ordered a wide variety of plants from them and I have mostly been really happy. Even their small plants are really well rooted. I did order one plant from them that said fragrant. ( It is fragrant but more in a skunky sort of way. At least I planted it at the back of the bed.) I do wish they could work on ways to decrease the shipping such as removing the plants from the pots. Then I would order from them more often.

Positive PamelaBaja
(3 reviews)
On Dec 10, 2012, PamelaBaja Sierra de San Pedro Mártir, Baja,
Mexico (Zone 8b) wrote:

Posted on June 11, 2012, updated December 10, 2012
Posted on May 12, 2012, updated June 11, 2012
I would love to order from Forest Farm again but can not afford to-everything they have sent has died!
When I asked if they had any gaurantee-they said no, always helpful with hints but that did not help me.
Everything I received I hardened off slowly and nothing survived..I was really dissapointed as had received plants as well from Brushwood Nursery in Geogia and they ALL did really well.
Ordered twice, both times plants did not make it, so even though they have species I would like I can't take the chance anymore.

On June 11th, 2012, PamelaBaja changed the rating from negative to neutral and added the following:

Ray has emailed several times and has offered to replace some plants- we will see in the spring how things go.
On December 10th, 2012, PamelaBaja changed the rating from neutral to positive and added the following:

Ray was kind enough to replace the plants that died.Thank you.
On Dec 10, 2012, Forestfarm responded with:

"Thank you for posting. I only wish it could have been positive!

We're puzzled. We've checked in our computer for the orders which we think have gone to Mexico, and Baja in particular, and only find five orders that have been shipped to destinations in Texas. We've never shipped directly to Mexico. All of these orders were shipped during the winter months, when the plants would have been leafless and dormant, so there wouldn't have been any hardening involved. Lastly, we never tell anyone that there is no guarantee on our plants. If there is a problem, we try to work out a solution. If you would tell me what the problems were, I'd be glad to give my personal attention to trying to find a way to please you.

Please check to be sure it is Forestfarm that you have in mind, and let me know what we can do to resolve things for you. We never want an unhappy customer! Thanks, Ray (owner)

Positive MulchingMan
(6 reviews)
On Sep 27, 2012, MulchingMan Eugene, OR wrote:

In a world of irresponsible, poorly-run businesses, Forestfarm is a breath of fresh air. I'm not surprised that they are a Watchdog 30 company, as they are one of my favorite companies in general.

I have ordered multiple trees and shrubs from Forestfarm over the past couple of years and all have arrived quickly, well-packaged, and in very good condition. Their inventory is also very extensive. If I can't find it locally, Forestfarm's web site is the first place that I go.

Their customer service is also outstanding. I've inquired about future availability a couple of times, and Ray has responded within a copule of hours. Very impressive.

Positive Bazuhi
(1 review)
On Sep 6, 2012, Bazuhi Downers Grove, IL (Zone 5a) wrote:

After reading all the good reviews of this nursery I decided to give them a try so I ordered 4 cardinal plants(Lobelia cardinalis)
I recieved the plants on August 31st and I was very impressed on how very well packaged they were and I was really impressed with the quality and size of the plants that I recieved, I even took photos(If I don't get them posted here they are in my journal under periennials) . I did water them as soon as they came and put them in a bright area outside to acclimate them. I finally planted them all on September 5th,I am pretty excited to see how well they come back next year.

Positive sunsprite
(3 reviews)
On Sep 1, 2012, sunsprite Downers Grove, IL wrote:

I have been using ForestFarm for 9 years, they are my main mail order source for small trees and shrubs. I usually place several orders a season, since I am an avid gardener. I have acquired two Young Lady smoke shrubs, six various Japanese maples, Hearts of Gold redbud, multiple cotoneasters, groundcovers and perennials. There has never been a time when an order was late. Plants always arrive in perfect condition, healthy, with well developed root system. I have not lost one plant that I received from them. Also, when a new cultivar seemed to be "behaving" not the way I expected, I emailed ForestFarm and we had a very nice and lively discussion sharing our observations. Very nice people who know their business. Highly recommend.

Positive Spriggin
(19 reviews)
On Jun 27, 2012, Spriggin Selma, OR wrote:

Posted on October 5, 2010, updated June 27, 2012
Posted on June 2, 2010, updated October 5, 2010
My order came promptly and in excellent condition. It took more tools to rescue them from their packing than it did to plant them. The plants are doing well and the aforementioned packing is now keeping drafts from my baby chicks. You did good.

On October 5th, 2010, Spriggin added the following:

The plants just bloomed. Cool. I'll be back for more come next season.
On June 27th, 2012, Spriggin added the following:

The customer service is EXCELLENT!! They called me before shipping to be certain everything was right with my address. It was. The plant came in perfect condition. Even though I live just a bit over rock-throwing distance from this company it was packed to survive a war zone. The plant has been settled in to its reserved space and is doing great. Again, you did good.

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