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|On May 8, 2018, SantaCruzGarden Santa Cruz, CA wrote:
Posted on May 3, 2018, updated May 8, 2018
On May 8th, 2018, SantaCruzGarden changed the rating from negative to neutral and added the following:
The day after I posted my negative review on the Garden Watchdog site, Forestfarm emailed to let me know that they would give me a refund. I had a feeling that they keep an eye out for negative Garden Watchdog reviews. I have ordered plants from Forestfarm in the past and have not had problems with the plants--they are a good online nursery & have some unusual plants. Would I order from them again? If there is something I can't find anywhere else, I probably will.
|On Jul 19, 2016, woof12 Philadelphia, PA wrote:
Posted on May 3, 2006, updated July 19, 2016
On July 19th, 2016, woof12 added the following:
I miss their catalog that they used to send out. The new little whatever thing they mail out now just isn't the same.
|On May 13, 2015, StaticCling Meadville, PA wrote:
Merely okay. Everything lived, but some were single-leaf wonders, very tiny. The shipping was quite leisurely, as well, taking seven days' time.
On May 13, 2015, Forestfarm responded with:
"On May 14, 2015 5:06 PM, Forestfarm responded with:
We apologize that the plants you received were not up to your expectations. Although we are happy to hear that everything has survived, our goal is that our plants thrive for you. Please let us know if any of the plants fail. We really do want you to be happy! The seven days in shipping is the standard UPS east coast ground which is five business days from Oregon. We also wish we could get it there quicker.
|On Nov 6, 2014, FarmerBillToo Bangor, PA wrote:
Posted on November 5, 2014, updated November 6, 2014
On November 6th, 2014, FarmerBillToo changed the rating from negative to neutral and added the following:
FF has refunded the monies associated with the wilted plants.
|On Sep 27, 2014, treebird101 Bedford, IA wrote:
Well I ordered 2 trees this spring. I understand this company has a lot to offer and the trees are true to type. I am leaving only neutral feedback because the shipping has got to be the most outrageous of anywhere I've ever ordered trees from. I find that if you absolutely cannot live with out a tree variety Forrest Farm will more than likely have it but you will get butchered on shipping costs. My intent is not to discredit a legit company but to let consumers know that based on my opinion Forrest Farm shipping is too high. I understand the company may offer some excuse or rebuttal based on packaging and buy more save more and so on but even with their rates it is still very high. Most consumers enjoy what Forrest Farm has to offer as do I But I'm sure those who left positive comments would agree they paid a lot to have their plants and trees shipped to them. Lower shipping costs or offer a "buy so much and shipping is free" and this would truly be a five star company.
|On May 16, 2012, bloom79 Arlington, MA wrote:
Posted on May 10, 2012, updated May 16, 2012
On May 16th, 2012, bloom79 changed the rating from negative to neutral and added the following:
This has been resolved and I received my refund.
|On Apr 10, 2012, Dwain_G Kelseyville, CA wrote:
Forestfarm has a wealth of plants and plant information. Their packaging is second to none, all plants arriving very well protected.
|On Apr 21, 2011, MissJeanne Seattle, WA wrote:
I ordered two ferns from this company and they are growing into very healthy plants. The ferns were shipped VERY securely.
|On Apr 10, 2011, Mid12nt Stone Mountain, GA wrote:
Not happy, one of the two plants I ordered wasn't in stock, and rather than e-mailing me, they called, spoke with someone else (my mother) to confirm that I didn't want to cancel the order. Not happy about it because the plant not in stock was that plant that I really wanted (White Surprise Caryopteris). I think it was unprofessional of them to not speak directly with the person who placed the order, they could have left a message and asked me to call.
|On Aug 4, 2010, gsmith1000 Gretna, NE wrote:
Posted on May 19, 2010, updated August 4, 2010
On August 4th, 2010, gsmith1000 changed the rating from negative to neutral and added the following:
Negative was my initial review due to the above problems. The owner subsequently contacted my, apologized and offered a refund. They agreed the plants were small and were probably trying too hard to get me what i wanted. I guess my mistake was to not call them in the first place, b/c i assumed they would not give a refund.
|On Mar 22, 2010, MollymDG Manteca, CA (Zone 9b) wrote:
After all the enthusiasm, I was underwhelmed by the one plant -- a Cornelian Cherry (Dogwood Cornus Mas)-- I've ordered. It seemed to have been rather excessively overwatered, perhaps for some time, with liquid water in the plastic that held the planting tube. And, the plant had been put into a 4 foot tree box and propped up and padded, more or less, with cardboard and newspaper under it and newspaper balls in the box, though not enough to fill it or stabilize the plant. This seemed a bit excessive for a one-foot single stem in a small tube! The plant was unstaked -- given the packing I don't know if this was a plus or minus, but it seems a bit cheesy for either the plant ($8.95 for an unnamed variety) or the shipping charge ($10.95).
|On Mar 30, 2008, noki Columbus, OH wrote:
Ordered a few times to get some hard to get plants (for my area). Plants were well packaged and shipped out on time.
On Mar 30, 2008, Forestfarm responded with:
On Sep 1, 2008 8:14 PM, Forestfarm added:
When we list the size of plants in the catalog, we try to make it an average measurement, as a guide to what a customer can expect to receive, without making the promise that every plant of that type will meet the stated size. There’s no deception intended—it’s just that woody plants don’t come out of the ”cookie cutter” all looking the same (that’s what makes growing plants interesting!). Not all sellable plants of a certain kind may be the same age, or grow at the same rate, so there can be some difference in size. When we get down to the last of a particular batch, the plants may be smaller than the size listed in the catalog/website (which, we emphasize, is only a guide as to the size to expect). Apparently that’s what happened with “noki”. If we catch such an event, we may try to give a discount so the customer isn’t unhappy. We don’t think “noki” told us about his disappointment, or we would have offered him a credit on the plant.
|On Oct 9, 2007, queenofthegarde Whittier, CA wrote:
I ordered about 8 different trees from Forestfarm in August. My order was processed quickly, and only one item was unavailable. My only real complaint is that they are listed as vendors for several items that they do not actually have in stock and that they do not anticipate having within 6 months time. Also, my order was shipped in two installments and it would have been nice to have been sent an e-mail telling me which items would arrive a week later than the others. Instead, I was scratching my head and wondering if I had made a mistake during the order process.
|On Sep 15, 2007, barbara1 Gaithersburg, MD wrote:
I just noticed Dave's reviews on companies. In June, I ordered from Forest Farm for the second time. 3-4 years ago I ordered 200 -300 dollars worth of plants, but my most favorite, the Kazanlik rose, never bloomed in three years. It developed weird leaves and in the 3rd year it died. This year I ordered a number of plants and of course the kazanlik rose. I was assured that it grew in its own roots. Well, 2 of the three roses I ordered, had some virus ( I did my research, and I am a master gardener) and the trunk of the kazanlik looked poor. One individual, Ray I think, said from the pictures I emailed that it was because of the traveling that it looked poor. They again reassured me that it would be fine. I am almost positive that it was grafted and I know that it has a virus. The extension service said the same. One of the forest Farm employees said that they would send me another rose in October and it is in their computer. I do not want to see my kazanlik die and a weird something come up. I will change my review to positive or negative if I see anything from Forest Farm this fall. I am sending a link. Tell me what you think.
On January 5th, 2008, barbara1 added the following:
After I posted this letter I was reimbursed by Forest Farms. The Kazanlik rose did poorly in the fall. It hardly grew or gave new growth. Compared with the other roses I received from FF at the same time, I would call the looks of the kazanlic pathetic. I still believe that it has a virus.
I have all the new roses bundled ( not completely) for the winter. I would order again from FF, but never the Kazanlic rose. I guess I have to find another supplier for this rose.
|On May 30, 2007, Debbio Clarkston, GA wrote:
I am in zone 7 and have ordered from Forest Farm before. I was always happy with my merchandise despite what others had posted about their experiences. I must admit, this time I am a little disappointed in my order.
|On May 28, 2006, jessmerritt (Zone 7b) wrote:
Wow, I've never given a negative, but this would be it. I read all of the wonderful comments about them on the GWD and ordered their catalog. The have an impressive selection. I placed and order end of February for a few trees and a few perennials. The rep over the phone was polite. The plants came as promised the first week of April, extremely well packaged. The trees were supposedly shipped dormant, but the perennials were already putting forth growth. The trees were what I would consider small, 3-4 in. twigs. When I planted I noticed that when I removed the plants from their original tubes that the soil wasn't just most, but still dripping and everything suffered from root rot after being transported that way. There were enough healthy roots that I planted anyway. After two weeks the perennials and one tree had taken off. The other trees still were not showing any signs of life. I called Forestfarm and spoke to a rep, Michelle and let her know that the trees had not broken dormancy. I was rudely told that the ones in their greenhouse looked beautiful and I should wait another 3 weeks and then call back. I waited the three weeks with still no signs of life, so I called again. I got a different rep who was polite, but didn't really believe me and told me that I someone would call me back about the matter. They basically brushed me off and I never recieved a call back. I'll give them credit for the half of the order that is flourishing, but the other half I'm just calling a loss at this point. I'm probably the rare mistake, but I'm disappointed at their customer service and won't be ordering again.
On May 30th, 2006, jessmerritt changed the rating from negative to neutral and added the following:
This morning I recieved an email and a concerned follow up phone call from the owner. He had read the comments on the GWD and was willing to correct the problems with my order. He was extremely sincere and does care about customer satisfaction. I'll should be receiving a replacement soon and will update again.
|On May 25, 2006, robeezee3 Millstone Township, NJ (Zone 6a) wrote:
Small plants arrived in decent condition. However, I was not notified of shipment, and had to phone to obtain the UPS tracking number, something that I find disappointing in this day and age.
|On Apr 26, 2006, mountainman6 State College, PA wrote:
I decided to order from Forestfarm due to the positive comments on this website. I ordered two conifers, a Pinus parviflora 'Gimborn's Ideal', advertised at 2-3 feet in height, and a Picea likiangensis 'Purpurea', advertised at 5-6 feet in height. They even went as far to say that there would be a surcharge on the Picea due to its height, but I told them that would be fine as I wanted a large tree. I ordered my trees two months in advance and waited. When they arrived, the Picea measured at 3.5 feet, which was well below the advertised height! When I called to discuss this, the customer service rep was apologetic but offered no solution for this problem. So I called back and spoke with another rep. She was more helpful and after a lengthy conversation and waiting on hold while she talked to the owner, she said that there weren't any trees left at the advertised height. I responded that the professional thing to do would have been to give me a call to let me know that the plant that I was getting was quite different from what was ordered! She agreed, talked to the owner, and then offered a $10 credit. Since this tree was a foot and a half shorter than what was advertised, I thought the credit should be more substantial. She called back and offered a $15 credit, and in order just to close this issue, I accepted. However, I am still waiting on the credit and it has been almost a week. If I do not get the credit, I will revise this review to "Negative". After all of the positive comments, I am disappointed in Forestfarm.
|On Aug 18, 2005, dave12122 East Haddam, CT wrote:
I ordered from Forestfarm a few years ago, mostly hardy Euphorbias in various sizes. Two looked very bad upon receipt and I asked for a replacement. I was quite surprised when Forestfarm replied "ours look bad, too". If plants wintered poorly in Forestfarms' mild climate, why not just say "crop failure" or some such thing rather than send a poor product to the consumer? In addition, they had overcharged me for postage. Ultimately, I was credited for their mistake as well as for the dead Euphorbias but I couldn't help wondering why there is not more "quality control" before plants are sent out.
|On Jul 10, 2005, Lizzytish Wareham, MA (Zone 7a) wrote:
I ordered from this company last winter to have a delivery in May of this year. The plants I ordered were to me very hard to find and while their shipping was extravagant it was worth it for me to get these plants (Blue Gentian) which I have only found in one nursery in Vermont and that is a few hours drive away and I bought the one plant they had.
|On May 19, 2005, MitchF Lindsay, OK (Zone 7a) wrote:
wonderful plants - the box was over kill - 3x the size of the plants! Oh well - really good plants
On August 11th, 2005, 75154 changed the rating from positive to neutral and added the following:
Trying to gain replacement plants is not easy. They do not give any credit towards shipping - and shipping is often more then the plant! They give you a credit, credit buys another plant no problem but the shipping gets you again for a second time. All that said the plants are doing great and growing like crazy - so high shipping for great plants...
On August 16th, 2005, 75154 added the following:
After their email they did refund part of the shipping but not near the whole cost. They are doing great and growing good.
|On Feb 26, 2005, plantaholic2 N Middlesex County, MA (Zone 5a) wrote:
For now, my experience is limited to placing an order and I’m unimpressed. They did not have an item available that I ordered 3 of, and which my order depended. It dawned on me a few days later that I never got an email confirmation of my order, so I sent an email inquiry. I was told my order was cancelled because they were out of stock of that item. They said the web site entry was in error.
On June 13th, 2006, plantaholic2 added the following:
Above was last year's order and the plants I got were fine for the most part. Better than the ordering process.
I placed another order this year because the selection is so very appealing. They have the most amazing selection. I received the plants and they were mostly healthy looking, but when I went to plant them I was quite shocked at how tiny the root balls were. two "5 gallon" trees are really only filled about 2/3's to maybe 4 gallons, but worse, both had root balls that would easily fit in 1 gallon containers!!. And 3 of four "1 gallon" plants had a 1 quart root ball. All I could think of was how much I was paying to ship dirt! and heavy dirt at that!!!
I'll keep the rating a neutral because the outstanding selection offsets the negative root ball size. But I will be reluctant to order again. I hope the trees get established quickly. I've never planted such a tall tree with such a tiny amount of roots. let alone 2 of them. pretty scary. No wonder they have the trunk wrapped so tight to the stake the entire length of the tree. I've read that a stake should only be 3' tall so the tree strengthens to the wind, but I don't dare try that on these lollipops.
They do seem like nice folks, but it could be a case of rushing these plants to market before their time to make a profit.
|On Jan 24, 2005, mad4roses Georgetown, TX (Zone 8a) wrote:
I haven't ordered from Forestfarm, but I do receive their catalog. I simply cannot afford the shipping charges. I know that they have an explanation on their website for the costs, but they are much higher than anyone else. They charge $8.75 to ship ONE tube GROUND! You can easily pay more for shipping than you do for the plants, and it would be difficult not to. I just can't even give them a try at these rates.
On February 19th, 2005, mad4roses added the following:
I received a very nice response to my post from Forestfarm and wanted to change my rating. I didn't realize that the shipping charges were for the first plant in the order and then dropped to .95 cents a tube for each additional tube. I'm changing my rating to neutral because my only complaint was the shipping charges which prevented me from ordering from them.
|On Dec 24, 2004, gowron Athens, GA wrote:
Reading the comments on Forestfarm it looks like there are no greys, people are either very positive or quite negative about them. Having ordered from them at least once a year for the past 12 years, I can easily relate to both views. I have come to think of Forestfarm as Las Vegas: you pay your money and you take your chances. Some of the plants that they send out are awesome, some are horrible. There is no consistency and no way of predicting what you will get: the same plant may be great one year, terrible the next, regardless of whether you order a tube or a gallon. Once you bought it, its yours. They are very reticent to respond to complaints and when they do, it is usually in a very arrogant way and never to the customer's full satisfaction. Their shipping costs are astronomical and totally unjustified. They behave as if they were the only source of many rare plants which, unfortunately, is true, hence reinforcing their approach to business. Competition is a good thing..
On May 1st, 2009, gowron added the following:
An update after a few years. I have continued to order from them regularly, and I have reached the following conclusions:
Their 5 gallon plants tend to be of excellent quality, but rather expensive and shipping cost is ridiculous. If you must absolutely have a plant and they have it in a 5 gallon size and you want to pay the outrageous price go ahead, you'll do alright (but check Greer Gardens first, as they may have the same plant of comparable or better quality, and more reasonably priced, especially once you include the shipping).
Their 1 gallon plants ore generally OK, but sometimes substandard. If you can order 4 to fill one of their boxes it is a reasonable bet, even if every now and then you get a dud.
DO NOT waste money or time with their tubes. They are consistently very poor and unlikely to grow into large healthy plants. I think that the way it goes is that the plants that root well are moved to 1 and eventually 5 gallon sizes, and sold as such. The plants that from the get go don't do that well (and having done quite a bit of plant propagation myself I know that you can tell this very early), again, the plants that start out weak, are sold as tubes. They won't grow for them and neither will they for you.
Let me finish by saying that I am of the opinion that they do not do these "on purpose" or as an "evil scheme", but rather because the operation has grow too big for the proprietors to be on top of everything, and they have not developed rigorous quality assurance guidelines.
|On Dec 16, 2004, moonewe Springfield, MO (Zone 5b) wrote:
I am a little wary to deal with this company again after reading their inflammatory & unprofessional responses to those that posted negative comments. I can understand their point of view but the manner in which they counterattacked those that oppose them leaves me wondering if I want to give them my business...then again I am talking about a group of people that grow plants, not a Fortune 500 company. Oh well, I have yet to experience any return issues with ForestFarm, so there are no negative reports about their stock. I would however have to rate their passive aggressive "cuss"tomer service tactics "Negative".
|On Jun 2, 2003, tlknkr wrote:
I ordered 4 tubes (perennials) at 35.80 (!) which was, I thought, expensive but I was unable to locate the plant anywhere else. The order went through, I received the tubes, and followed the instructions accordingly. The plants did not thrive and I contacted ForestFarm via email. I was told that their plants also did not thrive and that they would send a check at the "end of their shipping season." I appreciated their honesty about the plants but I felt that they were rather vague and not too businesslike regarding the refund. However, I was patient. A month later I still had not received my refund and I sent them another email. I was told that they had not forgotten and that they would send a refund at the "end of the shipping season." Grrr. Their attitude seems rather careless to me and, naturally, I want my money now not sometime in the nebulous future. I highly do not recommend ForestFarm. I do a lot of plant catalog ordering and this is my first experience with this type of attitude. So far, everyone else has been very businesslike.
On June 5th, 2003, tlknkr changed the rating from negative to neutral and added the following:
I received my refund today, 6/05/03. I do appreciate the response and the final acknowledgement with regard to my credit.
|On Apr 22, 2003, donnley Charleston, WV wrote:
I'm surprised after reading all the good reviews, that the plants I received were so small, much smaller than I expected. One was a tree that was only 3 inches tall... Also, I received an email from the company that my order was shipped on 4/7/03 but FedEx did not deliver them until 4/17/03, which I understand is not the companies fault. But one plant was completely dry and wilted over and I hope, if it doesn't survive, I can get it replaced.
|On Feb 2, 2003, isabella Taunton, MA wrote:
I have ordered from this company once. It was in mid-summer that I placed an order for my client for one plant. I never recieved the plant. I assumed that the nursery was waiting for dormancy, before shipping. I was wrong. I called in the fall to inquire about my order. It had been cancelled. Apparently their ordering system is not as advanced, as their extensive inventory. I was not told why my order was cancelled, and I was asked to call back. When I called them back, I spoke with another person who was very abrupt and demanded to know why I called them!! This person was no help. I told them it was near the end of the planting season, and I was at risk if I paid for this plant. I asked them, because of their foul-ups, if they could guarantee the plant for me... No way was the answer - they wouldn'g even work with me on achieving a reasonable compromise. They were just stubbornly insistent on their position, that I should have called them earlier!??!
On October 4th, 2003, isabella changed the rating from negative to neutral and added the following:
Attempts were made by email via the garden watchdog to contact me regarding my ForestFarm comments made on this webpage. I rebuked these attempts as being a compromise of the integrity of this forum. I am surprised that companies are allowed to respond on this page.
It was and is my position that I made reasonable and civil attempts follow ups on my plant order. The assertion that ForestFarm didn't conduct it's business in the manner that I describe in my earlier comment is unfounded and inflammatory, because that is what happened. If only such reasonableness and actual practice of business conduct was offered initially my first rating of this company would be different. I am changing my rating to neutral, only because no money changed hands during this incident.
On Feb 2, 2003, Forestfarm responded with:
|On Apr 1, 2000, FrankHolling wrote:
I ordered 3 Cryptomeria japonica specimen trees; these were shipped promptly and economically. However, all three were overgrown and potbound as well as quite irregular in trunk shape. Not knowing the usual habit of the tree I called and very politely asked if this appearance was normal. I truly did not complain; I just wanted information. The rather rude response is classic and I quote the gentleman (the owner, I believe), verbatim "…If you wanted straight trees you should have asked for them ahead of time." Everyone has bad days, but in reading the other comments I see others have had similar experiences. So, my advice is ASK FOR STRAIGHT TREES when you order from Forestfarm, or find a more consistently courteous source. [Update] After my unpleasant experience in the Spring of 2000 I complained and was given one-half credit for the cost of my Cryptomeria. Since I needed to use the credit I again ordered from them this spring and was most pleasantly surprised by the good service and nice plants which arrived promptly. So, maybe he was just having a bad day. Anyway, I received several very nice and rather rare conifers in great shape. They're probably worth trying as others seem to have good luck with them.
|On Oct 1, 1999, WendyGoldberg wrote:
The Forest Farm catalog is truly extensive. I ordered 3 Nandinas ('Woods Dwarf') in Spring 1999. The plants were pathetically spindly and brown. I complained, since all 3 could have fit together into a business size envelope (I paid $30, including the shipping). They did send me a refund check after I threatened to post the experience on rec.gardens.
|On Feb 1, 1998, davidjstahl wrote:
I bought plants from Forestfarm several years ago. Some of the plants I received were not the plants that I ordered. I received no response from the letter I sent them. I wrote them again, this time received a very rude letter in return. To their credit, they did replace the plants at no charge.
|On Feb 1, 1998, yp wrote:
I've ordered well over 100 items. We lost three Gaura and one phlox was not the one I ordered. They refunded for the Gaura but, at my insistence, refrained from refunding for the phlox--the one I received was so extraordinary and enthusiastic I felt it would be offended if I got my money back. These folks have been extremely accommodating, responding to questions, giving advice, checking availability. Shipping is quite expensive on the gallon containers and vicious on five-gallon containers. On the few gallon and one five-gallon containers I've ordered, even with the shipping the price was much less than other mail-order and local nurseries. I've ordered mostly the tube size, and after the first one, the subsequent ones are generally less than 10% West Coast and 15% East Coast--not much different from any mail-order nursery.