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|On May 28, 2021, goodair31 Rockport, MA wrote:
I ordered 4 plants last summer. They were shipped 1 July and did not arrive until a week later in bad shape. One was dead on arrival, the cutting had hardly any roots. Two more died shortly after planting despite regular watering, and the fourth remained poorly and did not survive the winter. I have written many times to Betty who promised some replacements but I still am waiting, 11 months later. I am tired of progress chasing with no action. I have nothing to show for the $58 I spent. I will not order from this supplier again.
|On Jun 9, 2020, maplebane Central Manchester, CT (Zone 6a) wrote:
I ordered two plants, one lived and one arrived in terrible condition and died after about a week or so. They were not shipped well, just wrapped in newspaper. The worst part is that Heritage Flower Farm did not respond to any of my emails about the dying plant, and so I have not received a refund or a replacement. Ordering plants through the mail always involves some risk, but the hope is that the seller will be reasonable if a plant arrives damaged and shortly dies thereafter. I emailed them the day that I received the plants (one milkweed and one purple-flowering raspberry) because the raspberry looked very bad and already had mostly shrivelled leaves. I sent photos, too. No response. A few days later I tried again with new photos. No response. A few days later the same thing. I do NOT recommend this farm to anyone - don't risk your money on plants that are not shipped well. This farm will not not respond if you have a problem.
|On May 22, 2020, Orchiddoctor52 Dahlonega, GA wrote:
I ordered 2 ferns from this nursery. Easy enough. Seemed like nice people. However what I received was absolute junk. The plants were barefoot and without the slightest signs of life. Just balls. Okay, I realize that sometimes plants that arrive fully dormant can go to be champs. But I didnít see it here. (I owned a nursery for twenty years and have grown ferns as a hobby for about as long). So I contacted them. Not once, not twice, but three times!