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|On Jun 9, 2003, wildgeese wrote:
Every negative comment already posted applies to the shipment I just received -- pathetic little seedlings, carelessly packed, half-dead, lables barely legible, 2-inch instead of 4-inch pots as ordered, no packing slip.....just awful. These guys need to go into a different business.
|On Jun 2, 2003, mrspriss30 wrote:
I just ran across this site looking for the phone number for Krackin Premium Plants, oh how I wish I had seen this before I had ordered from them!!! I placed my order back on May 10 and just recieved my order today and it was all wrong! I ordered all 4" pots and the ones I recieved were 2" pots a difference of $2 per pot and they omitted one of the tomato plants I ordered. I emailed them and got the auto response email informing me they are too busy to reply to my complaint at this time. I don't understand how a company can run this way, there is not even a phone number to be able to call for screwed up orders. I have to assume that they think that they are NEVER wrong so there will be no need to contact them, EVER! From reading the previous posts, I will have to assume that it will be like pulling teeth to get my correct order or my money back for the difference of their mistake. I hope all others head the advice given here - DO NOT ORDER FROM KRACKIN PREMIUM PLANTS!! They are not premium, they are substandard by my definition!!! I will research any company I order plants from in the future and hope I never have this problem again. To say I am disappointed would be an understatement.
On June 2nd, 2003, mrspriss30 changed the rating from neutral to negative and added the following:
I want to add, my plants were also small and weak looking, I have seen better plants at wal-mart, unfortunately they do not carry heirloom tomatoes. Live and Learn!
Well, I received an email from the sales department at Krackin and this is what it said:
We were all out of 4" pots so we subbed the 2" before those were gone too.
We felt we had better disappoint you a little than a whole lot. We do owe you a refund and we will be processing that soon. Happy gardening!
KPP Sales Team
I guess I will wait and see how long it takes to get my money back. This is still an unacceptable way of doing business, they should have emailed me and asked if this was an option I would have wanted. I probably would have asked for my money back and ordered from another source, which I suspect they knew would happen. Even though they responded quickly and have agreed to refund the difference, I am still disappointed with the quality of the plants I did receive and will really have to baby them to get decent results.
|On Jun 1, 2003, JKM wrote:
I just got my plants from Krackin, and they were exactly as described by the negative comments: small, spindly, immature, not well-packed, and definitely not "pruned" as their email to me stated. I ordered only six plants, and two of the plants were dead. Also, the website says they will ship the plants as soon as the danger from frost is over. I received the plants a few days ago at the end of May, six weeks after I ordered, them--way beyond the point where frost was likely to damage them here in the midwest. I also got a snippy email upon shipping which seemed to be designed to ward off complaints. I believe a reputable company would limit the number of plants they sell by their ability to provide quality, sufficiently mature plants, in a timely fashion, and not take orders past this point just because they can. JKM
|On May 12, 2003, Kitsune wrote:
I wish I had known about Garden Watchdog before I ordered my chili pepper plants from Krackin Premium Plants. The plants arrived as stated in the previous commentary, and were really puny and spindly. I think that I could have started better seedlings myself.
|On Mar 13, 2003, tdwdc wrote:
Do your self a favor, LOOK ELSEWHERE!! The selection is the only thing descent about this company. The plants arrived in small cell packs taped inside US priority mail boxes with tape to hold the root ball somewhat intact. The plants themselves were puny. I later received tomatoes seedlings from another company that where twice as tall and much healthier. My order was incomplete with no mention as to when the rest would arrive. If you complain about their lack of service you can be sure to get a scathing reply from the owner Devin.
On May 22nd, 2003, tdwdc added the following:
Alright, I thought anyone interested may want to see for themselves what they can expect from Kracken. Devin's rebuttle to my negative review is a good indication to what you can expect. But I thought this amazing!
"Sorry about the delay in response to your self-inflicted problem.
Your poor judgement doesn't constitute an emergency on our part.
All customers are treated on a first in first out basis. Your
order had been filled with the exception of an item which you had
been notified about and another order was placed moving you to the
end of the line. As much as it may dismay you, you have no priority
over our other customers. Frankly implying that you may have such
importance actually places you in a position where we prefer not
to have you as a customer.
We do not take phone orders. Adding two and two together you will
come up with why we do not have phone support. We take online, mail
and local orders only. That is the way it is and the way it will
Have a nice weekend.
Sales" The following is my "very rude email" that prompted the above response.
At Friday, 24 May 2002, you wrote:
>Ok, Why did it take three days toget a reply? 5/21 I advised you
that I had
>a problem and needed assistance. I still have not recieved my complete
>order, I was short tomatillo and a german johnson. The second order
>a freind. Please send the phone # so I can talk to someone live.
On Mar 13, 2003, Krackin Premium Plants responded with:
"Your plants were exactly as stated on our website. We recommend shipping Insured USPS Priority Mail. We appologize for over-protective packaging but there is little care given at times during shipping thus resulting in damage which we must try to prevent.