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Comments regarding Gautam Global

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  Feedback History and Summary  
13 positives
6 neutrals
9 negatives


Neutral patndan
(1 review)
On Mar 16, 2017, patndan Rye, TX (Zone 8b) wrote:

On August 27, 2016, placed an order for 4 items - 2 seeds, 2 bulbs/rhizomes. I received a standard automated acknowledgement of my order very promptly. On October 2, 2016, after having received no other information, I emailed and received a very prompt reply that my order had shipped. EIGHT HOURS LATER, I receive and email that the order did not ship, they were waiting on some bulbs that were "on their way" but they offered to go ahead and ship the seeds or I could wait. It took a week for me to reply, but I chose to wait. On October 31, 2016, after hearing nothing, I emailed requesting the seeds and rhizomes and a refund for the bulbs. The reply I received was that they would indeed issue a refund for the bulbs and send the seeds and rhizomes. On November 18, 2016, I emailed requesting a tracking number and I wanted to know when they were going to issue a refund for the bulbs. I was given a tracking number, but no refund was ever made. On December 8, 2016 I received the seeds I ordered, but no rhizomes, no bulbs, no refund. I emailed but go no response. On December 27, 2016, I emailed to let them know I was opening a dispute with PayPal. I received an almost immediate reply that the bulbs I'd ordered were in and would be shipped that day. On January 20, 2017 I still had not received my bulbs or rhizomes or refund. When I emailed this information, I was told the bulbs had been sent and they would give me tracking info (which didn't happen) and the rhizomes were out of stock, but they had a substitute. I agreed, and was told they would be sent. On January 26, 2017, I got a notice from Ashvani Gautam that the rhizomes had been sent. On February 2, 2017, I received the bulbs and on February 14, 2017 I received the rhizomes.

I will not tell you not to order from this company. The responses to the emails were prompt. The seeds, bulbs and
corms were well packaged and are growing beautifully. BUT IF YOU DO ORDER FROM THEM....use PayPal, have patience, stay on it, and be mindful of the expiration date of the PayPal dispute timeline.

Neutral Karthik76
(1 review)
On Jun 25, 2015, Karthik76 Needham, MA wrote:

Posted on June 25, 2015, updated June 25, 2015
Posted on June 10, 2015, updated June 25, 2015
Posted on June 10, 2015, updated June 10, 2015

Here is what happened.

On May 23rd, I paid for Bilva Seeds ( Aegle Marmelos) so that I could plant the tree for the temple and use it for spiritual purpose. I paid through Paypal and immediately the same day I got a order sheet that I have placed the order and will be delivered. I was very happy. 2 weeks passed. No response whatsoever. I sent an email to Ashvini Gautam. I got a reply that they have already mailed it and it should be there soon. After a couple of days, I emailed them once again just to make sure if they had sent it.

No Response.

Then after another week, I sent an email. No response.

THen after a couple of days I sent a email if they are delaying it or they do not have any intention of sending it?

I got a response from Ashvini - \\\\\\\"it is disgusting to read the contents of your email. we are offering you a refund\\\\\\\"

I laughed a lot because - this person is
1. Irresponsible
2. Not honest
3. No Courtesy
4. Says one and does the opposite.

I lost nearly 3+ weeks on this useless company.

On June 10th, 2015, Karthik76 added the following:

I would recommend everyone to order through Amazon or other reputable companies - you get good ones. They maybe slightly expensive, but they will definitely deliver on time and will be honest if there is a delay.

On June 25th, 2015, Karthik76 changed the rating from negative to neutral and added the following:

We all know that International shipping takes 2-3 weeks.

Take a look at Ashwini Gautam reply in gmail
Ashvini Gautam
Jun 2

to me, service
If you ordered curry seeds, these will be shipped in July from new harvest since only fresh seeds will germinate.

if you ordered any other seeds, then these have been mailed already to you and will arrive soon to you now.

kindest regards
Ashvini Gautam

Ashvini Gautam
[email protected]

He never told me that it is going to take 2-3 weeks. I never used derogatory language, but just asked him what is the status.

After 6 weeks, finally the seeds have come. I have asked Ashwini to either charge back that paypal amount. If he does not charge, I will return the shipment back to his address. Since the seeds arrived late, I am changing my rating to \"Neutral\".
On June 25th, 2015, Karthik76 added the following:

One more point to note:

Ashwini is a point blank LIAR. THis comment section does not allow me to post images.

I have the India Post Stamp mark and it clearly shows the date this person had shipped the seeds. It clears says "Weight: 48 grams" Shipped on 17th June 2015 TIme 2.06 pm

Usually Internatioal post come within 10 days. Latest is 2-3 weeks. I ordered the seeds on May 23rd. Today's date is June 25th. I got the seeds today.

One thing to note here: THis person is very clever. After reading the negative comments i posted on June 10th 2015, after a week, this person shipped the seeds. THis truly tells you what kind of a person is Ashwini Gautam. If anyone wants the India Post image that shows clearly that he shipped on June 17th 2015, please email me : [email protected] and i can send it to you to prove that Aswini Gautam is a LIAR
On Jun 25, 2015, Gautam Global responded with:

"On Jun 10, 2015 9:06 PM, Gautam Global responded with:

To be very concise.
1. Shipped the seeds
2. International transit takes upto 2 to 3 weeks,
3. Since he was very impatient and used derogatory language. we provided him a refund.


Neutral sdpkelkar
(1 review)
On Dec 18, 2014, sdpkelkar Mary Esther, FL wrote:

Posted on December 15, 2014, updated December 18, 2014
Ordered seeds in Oct 14. It\'s Dec 14 and I still haven\'t received them. The proprietor, Ashvini Gautam, was polite and responded to my earlier emails assuring me that a refund would be given if the seeds weren\'t delivered but has stopped responding now leaving me with no choice but to file a dispute in PayPal\'s resolution center.
All in all, it was a pretty unprofessional experience. I would advise you to steer clear of these guys.

On December 18th, 2014, sdpkelkar changed the rating from negative to neutral and added the following:

Edit: The seller did respond to my request and immediately issued a refund so I'm changing my rating to a neutral.
Great customer service - now if only they could get their delivery issues sorted out
Neutral JordanianHoopoe
(1 review)
On Jan 18, 2014, JordanianHoopoe Irbid,
Jordan wrote:

I placed an order for moringa stenopetala seeds & shipped them to Jordan on 11-January-2014. I waited couple days for Gautam global to email me shipping details and confirmation of the order. However, they did not! I had to email them for the last three days asking for tracking number of shippment! The answer everytime ' we will ask the dispatcher for the trcking# and send to you ' . Today 18 January , I filed a dispute through PayPal. After couple hours Gautam Global refunded the payment and advised me in an email to ' keep the seeds for free' although the shippment didnt lapse enough time to arrive to Jordan.
Over All :- It is embarassing an experience ! I do not wish to repeat it with them & ofcourse will reverse the refund to them if goods arrived to my adress!

Neutral eyceman
(1 review)
On Jul 17, 2013, eyceman Raleigh, NC wrote:

Posted on July 2, 2013, updated July 17, 2013
I ordered curry leaf seeds from these SCAM ARTISTS on 4/12/2013. I first received an email on 5/14 that the seeds are on backorder and I'll receive them in June. I received nothing in June. Why the hell didn't it say that on the website in the first place? Why was I not informed of that before that? It took 4 weeks to inform me of that? When I contacted them again, "Ashvini" (most probably a fake name) emailed me that I will be getting them in July. [deleted by admin]?
I asked for a refund and was informed that I'll be getting my refund. No Refund. I have since stopped getting any responses from them.
I filed a dispute with Paypal, but of course, since it was already past the 45 days limit, the charge could not be disputed.
These [deleted by admn] are scam artists, pure and simple. They know the Paypal and online payment rules and play you accordingly. I wish I had made the payment via my CC so I could sic my CC company on them.
I'm filing complaints with and BBB. hopefully if enough people have done that, we can bring these thieves down.

On July 17th, 2013, eyceman changed the rating from negative to neutral and added the following:

It seems like I finally got their attention.
I just received my seeds yesterday, so I'm changing my review to neutral. I have reiterated to Ms. Ashvini about the importance of being up front with the customer about their products if they don't have them available at the time the order is placed and also better communication wouldn't hurt either.
On Jul 17, 2013, Gautam Global responded with:

"On Jul 2, 2013 8:41 AM, Gautam Global responded with:

The client has been mailed the seeds as soon as fresh seeds
were harvested.
All mails from the client were replied to.
If client needs a refund, we can use the send money
option to make a refund, even if 45 days have lapsed.
The client's payment is safe and can be refunded if client
sends his paypal address to me.
We really do not understand why dave's garden does not moderate the vocabulary on its forum.

We are always available to help our clients and the money is
always in safe hands."

Neutral AmyLin
(1 review)
On May 22, 2005, AmyLin Taipei,
Taiwan wrote:

I have been ordering seeds from Gautam Global, for about 4 yrs now. I have had good results with all my seeds so far.
Seeds which did not germinate, were promptly replaced.
Mr.Gautam is extremely couteous and always keeps me updated about my orders and shipping is extremely fast.I would strongly recommend Gautam Global as source for seeds.

Note from the Garden Watchdog Editors:

The comments posted by "JimMathews" and "AmyLin" were posted from the same computer. It is the policy of the Watchdog that users cannot create multiple identities in order to inflate a company's rating, nor can a company pose as its own customer in order to leave feedback. This rating was changed to neutral so that it would not affect the overall rating given by customers.

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