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Comments regarding Top Tropicals LLC

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82 positives
12 neutrals
44 negatives


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Negative dcusseaux
(2 reviews)
On Mar 8, 2012, dcusseaux Spring, TX wrote:

I ordered from Top Tropicals back in March of 2011; why am I just posting a review? Let me explain. Top Tropicals delivered a cashew tree to my house I was aware that they are difficult plants to maintain but when you recieve a dead cashew tree from the onset, the chances of the plant living is nearly impossible. I emailed and called the nursery the following day and explained my delimma and as I expected the owner quoted the disclaimer clearly seen on his page without noting that they "guarantee" to ship healthy plants. At the prices and the cost of shipping charged Top Tropicals could afford to be more courteous and customer driven. I will not be ordering or patronizing anymore of their products to say the least. Thanks for the lesson TopTropicals I now know what the worst in mail orders look like.

Negative elfgarden
(1 review)
On Nov 19, 2011, elfgarden Key West, FL wrote:

I ordered some Joy perfume tree seeds from this company. They charged about $5 for shipping for an envelope that contained about 6 tiny seeds with a 42c stamp.The seeds were sown according to tropical seed planting instructions for a humid climate. None sprouted which makes me think they were not fresh seeds. Whenever I've called the company to enquire about different plants, the Russian couple that run Top Tropicals are arrogant and abrasive. Also their plants are overpriced and many can be found in Home Depot at less than half the price. I would only consider buying here if I couldnt find the plant anywhere else but otherwise avoid.

Negative lladonna27
(1 review)
On Aug 9, 2011, lladonna27 Golden Gate, FL wrote:

I placed an order for a pineapple plant to be sent to a friend in CA. I made the mistake of not reading the disclaimer that they don't ship pineapples to CA.

My complaint comes from their next action that they chose to cancel the order AND charge me a 6% cancellation fee for an order that was never filled. They informed me of the charge via email 7 days after the order was placed and not filled.

I recognized my error of ordering a plant they could not ship to CA and requested that instead of cancelling the order and charging a 6% fee, they ship it my address in FL.

They have yet to respond (over a week ago) to that request even after a follow up email was sent. I contacted AMEX and disputed the 6% fee and AMEX removed the charge.

Charging cancelling fee's for responding to an email is a horrible business practice that I wanted others to be aware of.

Negative JamieClaudia
(1 review)
On Aug 6, 2011, JamieClaudia Lafayette, LA wrote:

I called, he didn't seem very nice at all. Then I read these and I wanted to say thanks to everyone... I was going to order a bunch of things that I really didn't know about and really wanted to buy them from someone helpful,that is obviously not this man. I wont buy anything from this company. Sorry to all of you who had bad experiences with him, and thanks for warning me. Jamie

Positive Gulfstream17
(1 review)
On Jul 14, 2011, Gulfstream17 Ormond Beach, FL wrote:

My own experience with TopTropicals extends over about 3 years and probably north of a dozen orders worth many hundreds of dollars. My experience with this company has been uniformly positive. Plants typically arrive within 24 hours of ship-notification given my location in central Florida. They have without exception arrived well-packed and healthy. My only encounter with customer service involved double mailing of their magazine and was easily resolved to my satisfaction when I explained the situation by email. I consistently buy from TT for two reasons. First, although I'm no botanist and I have no authority to judge, the TT website seems to be science-based and to contain a really astonishing amount of information that is convenient to use. Second, TT sells plants that tend to be larger and more mature than those sold by other sellers. Naturally these are more expensive to buy and ship than smaller plants. Logee's for instance sells smaller, younger plants. (I order from Logee's as well as TT and have had nothing but positive transactions with them too, including customer service.) I'm not a shill for Top Tropicals nor do I suggest that critical comments aren't warranted. I'm just relaying my personal experience and it's been very good. Now, lots of my plants don't survive, but that's because of my relatively salty location 600 feet from the Atlantic and because I tend to have a brown thumb. With respect to salt-tolerance, I've concluded that guides and lists only take you so far. You have to try the plant exactly where you live. If it dies, well, one reason is you're too close to salt water. But you'd be surprised what works that's not supposed to. On the second issue, brown thumb, you just have to keep trying.

Neutral islandgirl37
(6 reviews)
On Jul 1, 2011, islandgirl37 Marathon, FL (Zone 11) wrote:

Posted on June 9, 2011, updated July 1, 2011
I giving top Tropicals a negative for several reasons. Their customer service is for the most part, POOR! I did speak with one woman named Lynn that was nice.... ONE time. The other time, not so nice. Madelyn was helpful regarding the care of some plants. I never spoke with Mike but apparently he is the head honcho there and they can't do anything without his permission including refunds.

My plants were shipped promptly and arrived in a timely manner, 2 days. Their packing was fairly well done.. One plant had the soft growth on the tips bent over or broken. I had to trim about 4" off.

I ordered several of the same genus. These were all in 3 gallon pots, advertised as bushy plants. 1 was nice, the other was a little twig with a few leaves on it and almost no roots. It looked like a cutting that they had started about a month ago. The other was full but the growth was all soft, as if it had been pushed to the limit with fertilizer.

Another was infested with scale, sooty looking mold, disgusting. I removed all of the leaves and cut it back. It was nice size, good roots, but I didn't want my other plants infested. I defoliated it, put the leaves in a ziplock bag and threw them away. The other was healthy but not a pretty plant. Leaves only on the tips.

2 plants were on backorder, even though they said they were in stock and it allowed me to order. 1 item they forgot to ship but did not charge me for it.

They do NOT like to give a refund under any circumstances. Be prepared that if the items are on back order, they want to use your money until it comes in. That is NOT how it works. Use a credit card. If they try this, send them an email and a letter and tell them to credit your account and cancel the item that was supposed to be in stock if you don't want to wait on it. If they don't do it, contest the charges on your credit card. They don't fight that, they know they will lose that battle and it's too time consuming.

Their shipping charges are ridiculously high. It cost them about half of what they charged. Boxes are free. I realize they have to pay someone to pack them, still, way too high.

To summarize: I do not like their customer service, their prices are too high for the plants they send. The plants they send look nothing like the ones in the photos on their website. I think they like to deal in quantity, not quality. Maybe their plants look good to people in the Northern states that never see really lush, healthy, tropical specimens. Shipping is too high. If you place an order and cancel it, even if it's 10 minutes after you place the order they charge you a cancellation fee. I would never order from them again.

On July 1st, 2011, islandgirl37 changed the rating from negative to neutral and added the following:

I'm changing my rating to a neutral due to the fact that I was issued a full refund for the back ordered items. I don't feel a negative is warranted due to the fact that they did issue the refund and the infested plant, that I had to defoliate and cut back, is coming back nicely and the size is very nice, twice as big as ones I ordered from another place.

I still would probably not order from them again unless it was something I couldn't find anywhere else, but with Homestead close to me, I can probably find there almost anything TT's has. Granted I have to drive there, but the gas is about the same or less as TT's shipping and I can pick out the plants myself.

Negative phdbot1
(11 reviews)
On May 28, 2011, phdbot1 Gainesville, GA wrote:

I just ordered from Top Tropicals, well-knowing what a bad reputation they have. But they had two plants that were unavailable anywhere else. They were overpriced but I ordered them anyway. I received them yesterday afternoon. These were supposed to be 3-gallon plants and they'd shaved off two-thirds of the root balls and wrapped them in plastic, I suppose to save money on shipping (which I would have gladly paid for intact plants). Moreover the plants were under-watered. Because of the water-stress and the root stress, the plants are logically, now wilting. Frankly, I doubt they'll survive even when planted and well-watered. Garden Watchdog is oh-so-reliable and I should have listened to the advice here! Top Tropicals is a rip-off and I don't recommend buying from them under ANY circumstances! I can see why they're an LLC outfit! They would have lots of liabilities otherwise! This place is a disaster!

Negative steveferg
(1 review)
On May 15, 2011, steveferg Estes Park, CO wrote:

For the most part their plants are good sized even if a little over priced compared to other vendors.

However, if you have a problem with an order. In my case having a dead cashew tree among other items that were ok, customer service IS NOT GOING TO HAPPEN. They ignore phone calls and emails to resolve the issue. as always, BUYER BEWARE.

Positive zendude98
(1 review)
On Apr 7, 2011, zendude98 Orlando, FL wrote:

I ordered "Brunfelsia americana - Lady of the night"...arrived perfectly packaged & undamaged. I would highly recommend this company not only for the extra care taken in the packaging, but the large size/fullness/health of the plant.
Regarding the ordering process…When I ordered Brunfelsia seeds/shipped out the same day/received them in about 3 days. When I ordered plants, it took about a week for the order to be ready to send out…but once it was picked up by UPS, it only took 1 day for the delivery.

Positive ransom3
(9 reviews)
On Apr 1, 2011, ransom3 Zephyrhills, FL wrote:

I've only ordered seeds, mostly Ipomoeas, from Top Tropicals thus far.They were a little slow in arriving,about two weeks, but they germinated readily and are now vigorous plants.I certainly would do more business with this company. They sell good, viable seeds.

Negative FlaFlower
(7 reviews)
On Nov 9, 2010, FlaFlower Titusville, FL (Zone 9b) wrote:

I ordered a rare vine that had been uprooted and was told when I got it not to water it. When it arrived it was rather slushy and crawling with centipeds, I could not possibly put this in my green house knowing I would infect my entire greenhouse with that massive amount of bugs. I e-mailed a few times and he said it was normal for all those bugs, needless to say the vine died due to root rot on a disturbed rootball all the leaves were in the bottom of the box when it arrived. As for his attitude if you have ever been to a plant show and seen him he is by nature cocky and arrogant intentionally. He means to be and makes no bones about it, he even posts a sign pertaining to his rules at the plant show.
After reading his obnoxous list of rules that basicly says "if you don't have money in your hand thrusting at me don't talk to me, because I am not interested" so I didn't bother asking him while he was hiding behind his obnoxous sign if he had a specific tree, I found it some where else in the show...and that person was happy to answer my questions about the tree I purchased. There are other vendors with far better demeanors. If he has it so does someone else search for it.

(5 reviews)
On Nov 8, 2010, RHODRIDGEBACK Lexington, KY (Zone 6b) wrote:

Posted on October 15, 2010, updated November 8, 2010
I ordered a Jade vine and a Red Jade Vine from top tropicals and I received the plants less than a week later. The plants arrived in decent condition, the leaves were perfect, the roots less so. I'll keep everyone updated on the progress.

On November 8th, 2010, RHODRIDGEBACK added the following:

It has been about 5 weeks since I recieved the plants. At first it was a bit touch and go, but with a little humitity and a little superthrive the Jade vines are doing amazing. Health and green, already climing up a large trellis. What a pretty plant!
Positive anton1
(4 reviews)
On Aug 25, 2010, anton1 Skokie, IL wrote:

Mike gave a complete refund for an order that was not acceptable to our condo board and did so promptly.
I was appaled and abhorred at the decision to disgard and trash the order with out my knowledge or approval.
Mid winter at 34 degrees I was in an angry rage in a huge dumpster searching for the plants. They were in bad shape but all are exquisite now. Order from this company if you need a rare plant or something unusual you can be assured the material is worth it in the end!!! People Mike is a GREAT person professionally and if you give him respect and dignity you will have your plant king and dom.

Negative junett
(1 review)
On Aug 14, 2010, junett Cypress, TX wrote:

I emailed them after seeing my order hadn't been shipped in 10 days. The owner emailed me stating they have to give priority to mailing out their live plants (mine were several packets of seeds and magazines). When I told him how inconsiderate his answer was, he canceled my order without warning.

Apparently from the gardening forums I visit, I am not the first person to experience this. He (Mike) must be overworked and think that a customer should wait on him, instead of vice versa.

But I'm glad he canceled my order, I've found other nurseries that have much more quality rare plants and they're a lot cheaper! like Pine Island nursery, So that is my silver lining to this horrible experience!

Negative kdkral
(3 reviews)
On Jul 15, 2010, kdkral Glendale, AZ (Zone 9b) wrote:

Beware when ordering from this company. I ordered two plants (trees). Both came without the trees in the pots they were grown in. Instead the root balls were wrapped in plastic bags. The plants were clearly in distress. Their instructions are put the plant in a pot the same size as the root ball, water, keep at 75 degrees and out of the sun until the plant show new growth before planting. In other words nurse the plants back to health since we disturbed the root ball before planting. I don't know why they can't leave the plant in $3 dollar pot it was grown in. They certainly charge enough.

Positive alimnassar
(12 reviews)
On Jun 17, 2010, alimnassar Ames, IA wrote:

Ordered a Mangosteen. Received a good quality product.

Positive Ojala
(4 reviews)
On Jun 4, 2010, Ojala wrote:

I've ordered couple of rare flowering plants from them, which i've been looking up in their site for long time. Couple of days since i placed the order, it was shipped and we received very healthy plants in another two days. The packaging was so great and not even one single leaf was damaged. We are very happy with the order. We were so benefitted by the reviews in this site about various online nurseries and felt i should contribute about my experience too. Thanks for all the contributors.

Positive ssssssss
(8 reviews)
On Apr 23, 2010, ssssssss Kechi, KS wrote:

Great company and lovely healthy plants. Only "negative" is all the wonderful plants that I keep finding in the info section but can't find anywhere online. It is very tempting to want just about every thing on the site info only or the merchandise. This year I am going to use the wish list and hope to get lucky. Their plants are always well packed and delivery is prompt.

Positive dannygates58
(17 reviews)
On Apr 17, 2010, dannygates58 Jefferson, NH wrote:

I found Top Tropicals using a web search for a particular plant. Sure enough they had it plus another I had been looking for. I immediately checked Garden Watchdog ( as I always do! ) and found that though there were a couple negatives mostly they seemed pretty petty so I ordered.
My plants arrived within a week. I have to say the packaging was some of the best I have ever received. The plants themseves were beautiful and healthy.
Living in a very remote area I depend on mail order and Garden Watchdog and I would most certainly order from Top Tropicals again.

Positive plantfreek
(5 reviews)
On Jan 15, 2010, plantfreek wrote:

So far I've only ordered from this company a couple of times, but have been very pleased with the results,

Positive ptooming
(6 reviews)
On Dec 14, 2009, ptooming Titusville, FL (Zone 9a) wrote:

I ordered a hard to find vine from TT I had actually ordered the same vine from a different source 2 different times and both came delivered dead in 2.5 inch pots. I found that TT had the same vine so I went ahead and tried ordering it hoping for a better outcome ( a living plant that is ) I spoke to Mike who inquired on weather I was able to accomodate this finicky pet so I didn't waste my time or money.
He recommended an alternitive if I couldn't.
I assured him I could and the phone order was placed.
I received a confirmation the next day that it was sent and it arrived the following day, less than 24 hours from being sent.

The plant I received was indeed alive...very alive!!! Well rooted and a good size (far bigger than aloha tropicals dead 2.5 inch pot) plus well packed!!
I live within 100 miles of this nursery and hope to visit and see all he has to offer, his website makes for a great wish list.

Thanks Mike

Negative slickone
(1 review)
On Oct 31, 2009, slickone Van Nuys, CA wrote:

I ordered two plants. One was a Jackfruit the other a Carrie Mango. After sending several emails, no response however they did send me an email on their mailing list of exotics. The Jackfruit seedling and Carrie Mango both came in a single order box. The Jackfruit was fine, no issues. But the Carrie Mango seems to have been infested with caterpillars inside the shrinkwrap and on or in the rootball. I emailed them to inform them and ask how to handle these very thing inch long green caterpillars as there are many. TopTropicals other then their phone maze never returned my emails. It seems they are setup strictly to do business over the net and even then they did not respond. Sad cause I would have purchased other exotics I could legally get here from them if they had just responded. Needless to say Green Arrow nursery sold me a mixture called 7 and I used the soil mixture with water to try and kill the infestation of bugs.

Positive MarieThomas
(1 review)
On Aug 14, 2009, MarieThomas Coos Bay, OR wrote:

I ordered a Jasminum sambac Grand Duke from Top Tropicals. It was my first order from them and I was very impressed.
The plant was on sale, it arrived promptly and was in excellent shape. The root was wrapped and the plant was wrapped in mesh surrounded by popcorn. It was packed to perfection and arrived that way. The plant is huge and has many new starts with buds on them. I am very pleased with Top Tropicals and would not hesitate to order again from them.
I would recommend them to anyone.
I hope someday to be lucky enough to get the Jasminum sambac Grand Duke - Supreme from them.

Negative aruzinsky
(1 review)
On Aug 14, 2009, aruzinsky Cicero, IL wrote:

On 6/7/09 I ordered Epin and Cirkon plant growth regulators. I had previously purchased those products from TopTropicals with satisfaction. These normally come as liquids inside vials inside hermetically sealed plastic envelopes. This time, I received the merchandise with all of the envelopes cut open. Judging from the odor, I suspected that the vial contents were replaced with water. I emailed TopTropicals and they said that the cut the envelopes open to check for leaking vials and that I could return for a refund if I didn't like it. I successfully did so at the loss of postage cost.

Since the Epin envelope has a clear window so that the inside can be seen without opening the envelope, I have no doubt that TopTropicals explanation was a lie.

Negative Plantgazer
(1 review)
On Jun 26, 2009, Plantgazer San Diego, CA wrote:

We just received our first order today from Top Tropicals. It was disapointing to open the packaging only to discover the cactus we had looked forward to receiving (lophocereus schottii monstrosus) was nearly cut in half! Upon reading several of the reviews on this site, we took the immediate action of emailing and sent photos to Mike to report our findings. We will update the experience once a conclusion is reached with Top Tropicals, stay tuned!

On July 6th, 2009, Plantgazer changed the rating from neutral to negative and added the following:

I would be suspicious of "positive" feedbacks on this outfit since no one knows who's making those comments (remarkably similar in tone if you notice!) I'm here to report that we never received a single acknowledgement from this company about the the plant that showed up almost half broken and was covered in unsightly scabs. Not to mention, a good number of ants also came with the package! Anyway judging from the reviews we've read on this site, we elected not to waste more time on Top Tropics. It's simply not worth my while. For those that are astute, you will do yourself a favor (save money and energy) by avoid doing business with Top Tropics LLC
Neutral hmingbrd
(5 reviews)
On Apr 17, 2009, hmingbrd Sebastian, FL (Zone 9b) wrote:

I have placed several orders with this company since the beginning of the year, for both plants and seeds. The plants ( a Silk Floss tree, a Dwarf Ylang Ylang, and a Jasmine) all arrived in great condition and are doing well....I am quite satisfied with them. The seeds however (mostly quite a few different types of flowering trees) don't seem to have a very high germination rate and some types have not come up at all. It is always possible the lack of germination has been my fault.....but I haven't had this problem with seeds ordered/planted from other sources. I would definitely order from them again but I will stick to buying the plants!

Negative bassein33
(4 reviews)
On Mar 25, 2009, bassein33 Marlborough, MA (Zone 6a) wrote:

My recent mail order (March 2009) for the Chinese Perfume Plant did not arrive & I emailed TopTropicals after about 4 business days (6 calendar days) about my concern and for their awareness,... with no response. On the 6th business day (8 calendar days after) of no plant, and no response, I reiterated my concern and crafted my email to provide me with a more likelihood of a response and some options to resolve the situation (e.g. resend via a 'traceable' method of mailing, full refund, or a suggestion/other options from them). I followed up with a phone call a few hours later and the gentleman apologized several times (reluctantly & with a slow under tone as if I was bothering him) and repeated that he has emailed me & refunded the full amount (without any elaboration). I was also concerned that they end their responsibility of the order at the time they drop it off to mail it but hoped for the best. I would have rated them, probably, a "neutral" because they did refund the money though the Customer Service interaction is not so up-to-par, as other reviewers have mentioned... but I provided a negative rating because the gentleman on the phone appeared to be attempting to get off the phone with me as quickly as possible by repeating to blurt the words, "I apologize that you did not get the order..." in an under tone as if he did not care a bit about my potential as a continued customer, sort of like I was bothering him & he wanted me to disappear because he refunded the money. Even though, I began to realize his intention and disregard to help me further, I stopped him to ask... "But I would really like to order this plant; Could you resend it via UPS or something?" He sort of snickered at that & repeated the apology & that he refunded the money, which was not relevant to my question. (I have to say that in my email, asking for a refund was not my top request as I have been searching for this plant from my old country for a while now.) He explained how he thought Priority USPS mail was better than UPS in cold weather, and I explained that I received a plumeria from a nursery close to him in 2 calendar days, and ordered days after his order was placed. So he attempted to cut my words off again to say with a firmer, more definitive tone, "I refunded the money, ok? ...Bye, bye." I was shocked by this behaviour as well as the attitude, and dismissal. In my disappointment (in many ways), I told myself that this is only a plant. Perhaps, I could search online for somewhere else as he refused my business. At the least, I receivd a refund. I am thankful now that I refrained and waited to test the reliability & quality of this company before putting in an additional order for a Sugar Apple Tree that I've always wanted. If you still decide to go with TopTropicals, buyer beware...

Positive Thescann
(9 reviews)
On Oct 30, 2008, Thescann Eastlake, OH wrote:

I've ordered a variety of plants from TopTropicals 4 or 5 times and have always been happy with them. They always come well packaged and in good shape. They have a great selection and are always getting new interesting plants. I really enjoy all the information they provide in their catolog even for plants that are not currently in stock.

Positive tarantulandy
(1 review)
On Jun 19, 2008, tarantulandy Bloomington, IN wrote:

I ordered some Miracle Fruit(Synsepalum dulcificum) plants from TopTropicals. Everything went very smooth and Mike was very helpful. Both orders went through timely and I was pleased with the way the plants were packed.

They also have a lot of good information on their website. Their care sheet on the miracle fruit plant was very good compared to others that I've read and I'm sure the care sheets on their other plants are equally as good.

Positive catesbybay
(1 review)
On May 30, 2008, catesbybay Clanton, AL wrote:

I ordered from Top Tropicals on May 15. I received a shipping notice on May 21st. I emailed Top Tropicals when I realized they had shipped this order before a long holiday weekend, expressing concern that the transit time for the plants could be extended from 2 days to almost a week if the plants did not arrive on a Friday. That's because Monday was Memorial Day. Mike's first response back to me was "plants you had ordered can spend 2 weeks in box without any problems." The package was scheduled to arrive by UPS on Friday and they incorrectly routed the package. The plants did not arrive until the next Tuesday - meaning that they spent 6 days in transit. I emailed Top Tropicals and let them know that when they shipped this order - a total of 100.00 dollars - they could have been more considerate of the long holiday weekend when they picked the shipping date and the fact that I paid for mature plants I expected to arrive with a short transit. I let them know about the UPS screw up and told them I mainly was asking them to work with me in case any of the plants didn't make it. I also expressed my opinion that they could have shown more consideration for the ship date they picked before shipping this expensive order before a long holiday weekend. I never mentioned anything about wanting a refund. I had already repotted the plants and I also told Mike about the condition of each plant. The Ponytail Palm had about 50 percent of its leaves brown and scorched-looking, the Night Blooming Cereus had mainly broken leaves and the few undamaged were fairly brown. I told him the worst looking plant was the Kalanchoe pinnata - which had only 2 leaves at the top of a long stalk - and that was a plant advertised as a 1 gallon, bushy plant - a big bald leafless stalk that I paid 20 dollars for. Mike wrote back "I very sorry that you're disappointed and I apologize for that. We had failed your expectation, UPS had failed, plants had failed... I'm sorry for that. Please pack these plants back to the box and ship them back to us." No, Mike, these plants did not fail me - they just spent a week in the box because they were mailed before a long holiday weekend! I immediately wrote Mike back and told him that I thought these plants would "make it" except maybe for the Kalanchoe pinnata and that I never expected a refund. The Night Blooming Cereus would not be the large healthy plant I paid for - but made the concession that it would probably recover. I asked him more than once if I had paid for 2 day shipping so I could get that amount back from UPS since I did not receive 2 day shipping from them because of their screw up. He never answered that particular question. I told him that I did not want a refund, that I was perfectly willing to try to help these plants survive. I asked him questions about the Kalanchoe pinnata - describing the long stalk with only 2 leaves at the top - and if they would replace it for me if it didn't make it - well that's when I received no further communcation from him on this. As I mentioned, the last email was over 2 days ago. All I wanted to hear back from Top Tropicals is if they would be so kind to replace this one plant that looked so bad. I guess if I wasn't willing just to ship all the plants back, it did not matter to them what happened to the plants. Look at the reviews here. Almost over 40 percent are not good. That is a track record that obviously needs some improvement! And I don't consider it acceptable or good business to not respond to a customer like me that says "I am willing to work with you on this." If Mike does email me back and says he'll replace the 20.00 dollar Kalanchoe Pinnata - the big stalk with no leaves - then I'll come back here and make a record of that. If he refuses to respond to the emails where I have gone out of my way to work with them on this shipping screw up and their lack of consideration to pick a ship date before a long holiday weekend, well I'll come back and record that non-response as well. I had read in some of these other reviews here that if you have a problem with Top Tropicals - well they want to wash their hands of you! Mike did offer me a refund after beating his breasts about everyone failing me but is not willing to let me be generous and keep these plants, only asking him to replace a big stalk bereft of leaves? I would like to tell Mike that I get the sense that he is someone that tries really hard at what he does but is not willing to just meet someone half-way if Top Tropicals could have been just a little more considerate in their handling of particulars - in this instance it was shipping an expensive order of plants before a long holiday weekend.

On May 30th, 2008, catesbybay changed the rating from negative to positive and added the following:

I'm happy to report that I just received an email from Mike at Top Tropicals. He has offered me a refund on either the Kalanchoe Pinnata or maybe for the whole order. I'm not too clear on which right now. But he is obviously doing everything he can to make all this right. I really do feel badly for Mike after all my complaining. UPS screwed this up - I did only pay for ground shipping and it would have gotten here on Friday if UPS had not incorrectly routed the order. My best wishes to Top Tropicals for doing all that they can to correct UPS's mistake.
Positive ahelms
(42 reviews)
On May 23, 2008, ahelms Kannapolis, NC (Zone 7b) wrote:

I just received my order from Top Tropicals of Combretum fruticosum, Jasminum mesnyi, Stictocardia beraviensis and
Tecomanthe dendrophylla and they look great. The leaves on two of them are off color and maybe that's the color they're supposed to be because I've never seen either of them before. I'll definately order from them again.

Positive dirtyoldman
(3 reviews)
On Apr 29, 2008, dirtyoldman Birmingham, AL wrote:

I ordered a Caesalpinia from Mike & Tatiana and it arrived in excellent shape in 2 days. The packaging couldn't have been better -- not a bit of loose soil, broken branches, etc. I think what some people fail to realize is when you take a plant that's actively growing in south Florida where Top Tropicals is and ship it 800 miles north where it's cool, there's going to be an adjustment period. In my case, the Caesalpinia quickly and completely defoliated after I unboxed it. Did I assume it was dead and throw it away? No, I put it in a window and waited. Two weeks later, it's leafing out again.

Negative Jeelli
(4 reviews)
On Mar 15, 2008, Jeelli Bristol, CT wrote:

Customer service is not a priority! I too was told not to shop with them if I was unhappy. Unhappy? I've ordered plants by mail before, and even plants shipped from CA have arrived healthy! (and still to this day...)From them I get dead/ dying plants.
I have taken my business elsewhere, thank you!
I have been a satisfied customer of three other mail order nurseries since.
Thanks for the good advice!!!!

Positive pbk
(15 reviews)
On Mar 7, 2008, pbk Charleston, SC wrote:

I just received 2 vines - Petraeovitex - from this company. The plants are large and healthy and were packed very well. This was a very pleasant experience. The many pictures of each plant they sell on the website, including in the pot in the nursery, are a big help.

(5 reviews)
On Feb 13, 2008, VORTREKER POTTSBORO, TX (Zone 7b) wrote:


On March 12th, 2008, VORTREKER changed the rating from positive to negative and added the following:

Negative frata
(1 review)
On Feb 3, 2008, frata Yonkers, NY wrote:

This happened probably about a year and a half ago. If I new this site existed, I would have complained about Top Tropicals a lot sooner. I placed a large order, probably about $700. Most of the plants arrived ok. One plant, I think it was a coconut palm, had a nice collection of ants in the rootball. Couldnt be more happier to see if these ants could survive in New York, but blew it off. One of the plants I ordered was a Theobroma Cocoa. It arrived in awful shape. Upon inspection, it had no rootball. I immediately called or emailed the company (dont remember which) and was told to put plant in shady spot and it will recover. Did same and plant did not recover. I gave the company the benefit of the doubt and ordered another one. Same problem! This time I do remember emailing company and was told via email that they would credit my account. I informed company that although I had ordered other plants from them, I would be a little apprehensive in ordering again as I did not know what to expect when the plants arrived. I again gave the company the benefit of the doubt and told Mike not to credit my account, I would chalk up the payment to experience. His reply was fine, if I didnt feel comfortable ordering plants from him to go elsewhere. What the hell kind of an attitude is that, especially since I even reneged on him giving me a refund. I was also on their mailing list for their newsletter at this time. He even took me off of that. Is that the way a company does business? What happened to the customer is always right attitude? This Mike thinks that his company is the best around. Instead of giving the benefit of the doubt to the customer, he has the nerve to tell the customer go somewhere else. We should all go somewhere else and see how long Mike and Top Tropicals stays in business!

Positive mercedes2653
(3 reviews)
On Jan 17, 2008, mercedes2653 Portland, OR wrote:

I just received two plants-michelia alba 'golden' and michelia champaca rajaniana. They came in less time than I expected and are bigger that I thought they'd be! They came with detailed planting instructions. So far, so good...can't wait til spring when they can attempt to live up to their fragrant reputations! I would recommend this company for their wide selection of tropical plants.

Positive dobra1629
(8 reviews)
On Dec 6, 2007, dobra1629 Houma, LA wrote:

I just received the healthiest most well packaged mail-ordered plant that I have ever ordered. I ordered a 4-6" pot Clerodendrum ugandense and it is a lot bigger than I imagined. I can't wait to see this thing bloom. I will be ordering from Top Tropicals again. Maybe even today.

Positive AlexDrum
(1 review)
On Nov 26, 2007, AlexDrum Cedar Rapids, IA wrote:

I ordered several tree's from this company last Christmas. I ordered 2 coffee trees and 2 fig trees. They came packed in a box in great condition on time. I planted all 4 but after about a month the coffee tree's looked pretty rough and had dropped some of their leaves. I emailed the company as directed by the enclosed insructions. Within 4 hours i had an email back from them requesting a picture of the leaves, i sent this and he immediately helped me fix the problem and get the plants back into great shape (the problem, for those interested was that the moisture level in a house in Iowa in January is not conducive to coffee tree leaves thriving, so moving a humidifier by it and keeping it away from heating vents helped). Anyway i will absolutely order from this company again, they have a great selection and you can request plants if they do not have it in stock.

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