Comments regarding High Country GardensClick here to return to High Country Gardens's listing.
|On Apr 28, 2012, Dekoffer Tuscola, TX wrote:
Two of my last three orders have been problematic. In my previous order, I ordered two 1 gallon plants that had obviously been transferred from 2 inch pots to gallon pots just prior to shipping. The root structure was just pitiful. In my most recent order, I decided to forgo gallon plants for 5 inch pots, but 2 of the plants had obviously just been transplanted to 5 inch pots from two inch pots. Plus, they left out two of my plants that I ordered and paid for. It was a large order and they did not include a packing list, so I can only assume they were hoping I wouldn't notice. Packing has also become increasingly shoddy over the past couple of months. Customer service has been helpful, but I expect them to get things right the first time. Make sure to take pics of plants if you have a problem. I wasn't offered a refund for one of the gallon plants because I went ahead and planted it without taking a pic. I wasn't asking for a full refund just the price difference between the gallon and 5 inch pots.
On Apr 28, 2012, High Country Gardens responded with:
"On May 1, 2012 1:59 PM, High Country Gardens responded with:
We appreciate your feedback and are looking into the issues you've brought up. We have a 100% guarantee and do not require photos for replacements or refunds. Please contact me directly to process a claim if this was not resolved. Toll free 1-877-811-2700 ext. 3023 or via email [email protected].
|On Apr 24, 2012, CEH208 Eldorado at Santa Fe, NM wrote:
Plants received were poorly shipped/packaged. Several stems were broken but have been trying to salvage them. Plants did not have well developed root systems and were too young to be shipped out. I now have two plants that have completely died. Have emailed customer service for replacement 3 times with no response. Waited a week and tried calling customer service which went to a recording saying please leave a message, but the mail box is full. Sadly, I still have more plants ordered to be shipped this week, wishing it could be cancelled. I think the retail locations are fine, and I know problems occur in shipping, but the lack of prompt customer service means I won't be ordering again.
On Apr 24, 2012, High Country Gardens responded with:
"On Apr 24, 2012 12:34 PM, High Country Gardens responded with:
I am sorry to hear of your recent experience. We take great pride in our plants and customer service and want to fix this for you, as well as use your feedback to improve our service. Please contact me at your earliest convenience by email [email protected] or direct at 1-877-811-2700 ext. 3023.
|On Apr 22, 2012, FlowerDiva Raleigh, NC wrote:
I ordered 5 Agastache 'Ava' , 5 Agastache cana 'Rosita' and 1 Buddleia alternifolia in early March. I was able to select my week of shipping, which is wonderful! I received an email that my plants were shipping the 2nd week of April, just as I had selected. They came right on time and were packaged secure and safe! HCG has a wonderful packing method! Every plant looks wonderful and healthy!! I've ordered from them 2 years ago and had the same great experience. They have the best selection of Agastache!
|On Mar 30, 2012, Ispahan Chicago, IL (Zone 6a) wrote:
This is a marvelous company. Customer service is efficient and helpful (Sam is the greatest), plants are great quality, selection is wonderful and the packing is more environmentally friendly than most nurseries with very little extraneous material involved.
|On Mar 23, 2012, Idiopath Austin, TX wrote:
Posted on April 30, 2006, updated March 23, 2012
On March 23rd, 2012, Idiopath changed the rating from positive to negative and added the following:
Update: I ordered from them again last year (2011) and most of my plants arrived in terrible condition. They were so mushy and yellow I just threw them away. I contacted customer service, and received an email stating that a credit for those plants had been applied to my account. I was told that it would not expire, and I could use it at any time by simply mentioning it to the representative who took my order. I attempted to do this this past weekend. The rep was unable to find the credit.
Since then I've attempted to contact customer service several times, and have gotten zero response. I won't be ordering from HCG anymore. It's not worth risking my money and my time. I'm now out almost $50, plus the time I spent on hold, plus the time it took me to write all of those emails that have gone unanswered.
On Mar 23, 2012, High Country Gardens responded with:
"On Mar 23, 2012 9:14 AM, High Country Gardens responded with:
I regret to hear you were not able to get resolve. HCG credits do not expire. For your privacy I am not able to obtain your contact information through your post. Please contact me and I will be glad to assist you.
|On Mar 19, 2012, avsjen Castle Rock, CO wrote:
I've ordered from HCG for at least 5 years now and have always been very satisfied. In all those orders, I've only had one plant not make it; took a picture, sent it to HCG, and promptly received a replacement, healthy and still going strong in my garden. I'm a fan!
|On Mar 19, 2012, virginiarose Portsmouth, VA (Zone 8a) wrote:
Well this is my first order with HCG, I was a little disapointed with the size of a plant I ordered. I sent a picture and they offered me my money back or a bigger shrub in April, so I took the new shrub. I do like the selection of plants on this website and plan to do more business. I appreciate the prompt way they handled the problem and the customer service is terrific.
|On Mar 17, 2012, echinaceamaniac (Clint) Medina, TN (Zone 7b) wrote:
Posted on February 20, 2012, updated March 17, 2012
On April 3rd, 2009, echinaceamaniac added the following:
I just received another order and they did it again! They ship it when promised. Thanks again!
On May 28th, 2010, echinaceamaniac added the following:
I received my plants yesterday. Both Echinacea "Pica Bella" had buds on them already. Sure, the shipping caused the plants to not be perfect, but that is understandable. I have ordered from High Country Gardens several times now and all my orders with them have been positive experiences.
On February 20th, 2012, echinaceamaniac added the following:
I received my latest order of Delosperma 'Fire Spinner' and Red Yucca 'Brake Lights.' Both look great. High Country Gardens is top notch in my book!
On March 17th, 2012, echinaceamaniac added the following:
I ordered a Delosperma collection and it came in perfect condition. Their packaging is among the best I've ever seen. I just hope they don't switch to coco pots like Bluestone did. Thanks for the great service!
|On Mar 1, 2012, marktrot1 Flagstaff, AZ wrote:
I have visited their nursery/greenhouses in Santa Fe and ordered plants from them. Their demonstration garden is gorgeous.
|On Feb 21, 2012, Crinum Abilene, TX wrote:
I just found HCG this year and placed my first order for 3 Amaryllis bulbs that were discounted. I was told the bulbs would be small because they were discounted but I have been trying for 2 years to get this particular variety so I agreed and expected 3 small bulbs. They arrived within the week and were the biggest bulbs I have ever received. I was thrilled and I'm anxiously waiting for them to bloom.
|On Feb 7, 2012, kkirschbaum Yonkers, NY (Zone 6b) wrote:
I was surprised to see that HCG gets somewhat mixed reviews on here, and then I realized that though I have ordered from them several times a year since 2007 I had yet to contribute a review. I am a fan of this nursery. I've never visited them, but I like the ethos of their catalogue. Westchester County NY would hardly be considered a xeric place, but I garden on a hilly site facing south and east (and never water once a plant is established so everything in my garden needs to survive on rainwater). Their selection of water thrifty plants is very useful for my site. I've been happy with the success rate of most things I ordered from HCG. Have plants died? Yes -- but unless the plant dies shortly after arrival (or arrives in bad shape) I find it hard to blame the nursery. Plants are living things and by their very nature this means they all die eventually. Part of my flexibility on this point is that I've experimented with plants from HCG that are offered with the caveat that the plants are better for the arid West, and when those don't make it I especially feel it unfair to complain. Amazingly an impressive number of these Western plants have survived (Chamaebatiera millifolium, Hesperaloe parviflora) or even thrived (Tagetes lemmonii, Philadelphus lewisii) for me. In general I find HCG's service is very good -- I always select my ship date, and have never had a problem with plants not arriving as expected. The packaging is usually great, so I haven't had problems with plants arriving in bad shape. In fact, this year I ordered another round of Agastache rupestris and was pleased that HCG changed their policy and didn't cut the plants back before shipping. I had a 100% success rate getting those established whereas in the past I always lost some. I always look forward to seeing what's new at HCG. I find their catalogues inspiring, and I like that they are unafraid to offer unusual varieties. I think many complaints on this board are from people whose expectations are a bit unrealistic. If price is really a big issue for you or if you get ruffled if a mailorder plant arrives looking jostled, then maybe you are the kind of customer better served by shopping at a local garden center or the big box stores. I've had plenty of bad mailorder plant experiences with other companies -- plants arriving dead, plants arriving bare root without that having been clear in the sales pitch, wrong plants, shipments gone awol without any tracking -- but I can heartily say that HCG is not among the bad mailorder companies.
|On Jan 28, 2012, louis1933 Colorado Springs, CO wrote:
I have been buying from High Country Garden ever since they started. IN FACT MY ORIGINAL CUSTOMER WAS IN THE LOW TWO DIGITS. I have only praise for their plant selection and plant quality; also their soil amendments are very good. This is the ideal place to find plants and fertilizers for the front range of Colorado. Here in Colorado Springs these garden essentials are hard to find LOCAL NURSERIES ARE FEW AND MOST STOCK PLANTS NOT ARE SUITABLE FOR THIS PLANT HARDINESS ZONE AND SOIL TYPES FOIND AROUND COLORADO SPRINGS; MAKING HIGH COUNTRY GARDENS A VERY VALUABLE ASSET.
|On Jan 15, 2012, oldCTgardener Glastonbury, CT wrote:
On several occasions I have ordered plants from High Country Gardens.. The ones that I ordered in spite of their recommendations to the contrary (suited for only western gardens) did eventually die (as I expected, I like to push the envelope) but the others did well, and are doing well. I will continue to order from them. Their plants are vigorous and well-packaged. They have always arrived in top condition.
|On Dec 6, 2011, Sandwichkatexan Copperas Cove, TX wrote:
I love these people , This is my third year ordering from them and I have never had a problem . They offer gallon sized plants on a lot of their yuccas and agaves , Love that ! Everything I have ordered from them is now huge in my garden and thriving , Even the little 5 in premium pot items . Just placed my order for two brakelight hesperaloes and one agave all gallon sized and the fact they let you choose your delivery date is simply unheard of in mail order nurseries I recommend them to anyone .
|On Nov 10, 2011, jerrytate Lake Charles, LA wrote:
agaves were my interest with this company. i placed my first order last week and received it today. that's good. i ordered 10 agave parryi that were on sale for $3.50. that's real good. i called to place an order by phone with a credit card and it took a bit of time as the sale prices were not what they had on their end. the plants arrived and i could here movement when i tilted the box. not good. upon opening the overly complicated packing the plants were in excellent condition with only 2 damaged leaves. very good for shipping agave. i think the packaging was overkill. for a small rootbound agave (which is OK) i see no reason to use rubberbands to keep a piece of foam to cover the top of the soil. more should have been done to keep the plants from moving in the box. i've received many agave from other on-line nurseries that use newspaper. the plants were very well grown and for $3.50 a great value. i will order from this nursery again, and other than the packaging techniques, i give it a positive rating.
|On Nov 3, 2011, channelite Henderson, NV wrote:
The plants are usually seedlings, so they will take years to grow like the pictures. I was disappointed last year when I got my first yucca rostrata. This year, it's growing and I now like getting small plants and watching them grow. I wish they could all be premium or one gallon size. I've ordered about five times, and I usually moderately pleased.
|On Oct 20, 2011, rinomanfroni Arlington, TX (Zone 8a) wrote:
Posted on October 12, 2011, updated October 20, 2011
On October 20th, 2011, rinomanfroni added the following:
Wow! Today I not only received the replacement plant for the Hymenoxys scaposa, but I also received another Hymenoxys acaulis! They thought about making sure that I ended up at least with a Hymenoxys alive if ever the scaposa will not make it again!
Thank you so much High Country Garden! The other plants are still doing super great! Let's see how they are going to tolerate the upcoming unpredictable Texas Winter season!
|On Oct 18, 2011, Delightful_Dawn Altus, OK (Zone 7a) wrote:
I ordered some Kniphofia Caulescens last spring. They arrived as promised in Oct. They were in wonderful shape and larger than I expected them to be. This was a good shopping experience. I will buy from them again.
|On Oct 14, 2011, JanRed2 Brookmont, MD wrote:
I've purchased plants from High Country Gardens several times and always been happy with the results. The resources and information available on their website are extensive and the time or two that I've needed additional help, it has been easy to reach a knowledgeable person. I'm a very happy customer, in Maryland.
|On Oct 10, 2011, OldCrank Noonday, TX wrote:
I purchased two Agastche from High Country Gardens. I have purchased from them many times over the years and have Always been satisfied with the plants that arrived. They have always been good sized plants and in good condition.
|On Sep 24, 2011, hep7sa23 New York, NY wrote:
This is the first time I bought from HCG that I was not satisfied. Two of my 8 plants arrived with the soil spewed out into the box, and one of them has half of the young stems completely dead. Also, I had ordered root stimulator to help with planting and it was not in the shipping box. Not sure if it was sent separately as no communication indicated that. I have a feeling they forgot it.
On Sep 24, 2011, High Country Gardens responded with:
"On Sep 27, 2011 11:08 AM, High Country Gardens responded with:
So sorry that some of your plants arrived in less than optimal condition and that a product was missing from the box. We are happy to replace them for you at no charge. You are correct the Root Stimulator Combo Pack should have arrived with your plants. I would like the opportunity to rectify this situation and make sure that you are satisfied. I would like to make sure you get your root stimulator and new plants. Please contact me directly, by phone or email with your order number, at your convenience so I can take care of this for you. Thank you for your business, our goal is your gardening success!
|On Sep 20, 2011, XeriGardener Plano, TX wrote:
I was majorly disappointed with High Country Gardens after getting a personal referral on them from a local gardening friend.
On Sep 20, 2011, High Country Gardens responded with:
"On Sep 20, 2011 1:26 PM, High Country Gardens responded with:
One of the things so many of our customers love is that we do give you the option to select your own ship week. Ship weeks can be changed if needed.
|On Sep 15, 2011, WilsonCWW North Las Vegas, NV (Zone 9a) wrote:
Ordered a few plants from them during summer of '11. They delivered them towards the end of summer as stated. All plants but one arrived in good condition. One of the plants was wilted and pretty much dead. I contacted the company and within a week I already had a replacement for it. Overall I'm satisfied. It's been a few weeks and the plants seem to be doing well so far. I'd order from them again.
|On Aug 31, 2011, anitamacey Atascadero, CA (Zone 8a) wrote:
Posted on July 26, 2011, updated August 31, 2011
On August 31st, 2011, anitamacey added the following:
One of my plants was to ship on Aug 22 2011. As yet I have not heard about the plant now has it been delivered.
They have wonderful plants but I will be ordering elsewhere.
On Aug 31, 2011, High Country Gardens responded with:
"On Aug 5, 2011 10:46 AM, High Country Gardens responded with:
Thank you for giving me the opportunity to work with you and address your concerns. As a result of your comment we have made positive changes in our customer service phone. I am glad we were able to immediately ship your plant order. We look forward to serving you in the future.
On Aug 31, 2011 12:31 PM, High Country Gardens added:
|On Aug 24, 2011, Patmisty1 College Park, MD wrote:
I love this company. Had nothing but positive experience. Plants arrive health. If planted promptly and nurtured the first year they thrive.
|On Aug 22, 2011, johnnygalt Rockford, IL wrote:
I have just put my third order with High Country Gardens. In the past I have ordered thir Legacy buffalo grass plugs to be installed in a side yard as well as some perennials. Today I ordered 2 flats of the Bella plugs for my small front yard. In the past I have been most impressed with the packaging, prompt delivery as well as the detailed instructions for successful planting results. I am very pleased with their xeric efforts and especially impressed with the ability of their turf to easily adapt to the climate in northern Illinois.
|On Aug 5, 2011, tomlwaters Santa Fe, NM wrote:
My order shipped on the date requested, and the plants were all very healthy and meticulously packaged. I have no reservation about recommending them.
On Aug 5, 2011, High Country Gardens responded with:
"On Aug 5, 2011 10:55 AM, High Country Gardens responded with:
Our shipping department works hard to get these orders packed and shipped securely. We appreciate your feedback and Thank You for recommending us to others!
|On Aug 1, 2011, greenneck Paoli, IN wrote:
several past shipments were most satisfactory. i just ordered from them again; that about says it all, eh?
On Aug 1, 2011, High Country Gardens responded with:
"On Aug 5, 2011 10:49 AM, High Country Gardens responded with:
Thank you for sharing about the arrival of your past shipments. We are glad to be of continued service to you!
|On Jul 25, 2011, phdler Homer, NY wrote:
Posted on July 14, 2010, updated July 25, 2011
On July 25th, 2011, phdler changed the rating from neutral to negative and added the following:
Last year HCG was very good about replacing plants so I changed my original negative to a neutral and decided to give them another chance this spring.
The plants were well packed but arrived in very poor condition and one was very small and yellowed. We planted them carefully, hoping they would pick up -- some were planted with the same plant ordered from elsewhere. ALL of the HCG plants from this year have died while the same ones from elsewhere are thriving. In addition, four of their plants from last year did not survive. I will no longer order plants from HCG as I am far happier with my other sources.
On Jul 25, 2011, High Country Gardens responded with:
"On Jul 14, 2010 2:01 PM, High Country Gardens responded with:
We are glad you have already contacted customer service and have processed your claim. We appreciate your feedback and are looking into some of the process changes that took place this season. Most of our growing shipping crew has been with the company for multiple years and we take the same care as in the past. We strive to continue to be the leaders in plant quality, shipping and handling and offer the best customer service. Please feel free to contact me if you have any questions, comments or suggestions.
On Jul 26, 2011 10:24 AM, High Country Gardens added:
Many of the plants High Country Gardens carries are for arid (dry) conditions. We mark these plants for folks in rainy areas so if they purchase them they do not plant them in the same beds as moisture loving plants. High Country Gardens does have plant specialists available to assist with any questions or concerns. We welcome the opportunity to speak with you, as there are a few things that could have caused the yellowing of plants and we would like to explore some solutions with you.
|On Jul 21, 2011, stanlesmith Plover, WI wrote:
Posted on August 26, 2010, updated July 21, 2011
On July 21st, 2011, stanlesmith changed the rating from positive to neutral and added the following:
Although I still think highly of HCG, I would not recommend them for zone4 and colder. Some of the plants I ordered came back, but not enough to warrent ordering more. Living in WI; I knew it was a crapshoot...sigh...
|On Jul 20, 2011, emuehlbauer Rego Park, NY wrote:
Just got an order of 4 plants, a combination of agave's and yucca's. They came in 3 separate packages, and were all very healthy and large.
|On Jun 29, 2011, kypat99 Moline, IL wrote:
Ordered a variety of plants. All were well rooted. All have grown well. In fact, they are doing better than the ones I bought locally. I am already planning to order more in the fall.
|On Jun 24, 2011, joefalkner Gisela, AZ wrote:
I am sorry to say it, but the refund process is so difficult with this company that even though I have used them for several years, I no longer will.
On Jun 24, 2011, High Country Gardens responded with:
"On Jun 24, 2011 3:45 PM, High Country Gardens responded with:
We appreciate your feedback. We are constantly looking for ways to improve and will work to improve the online claim process in the near future. I see you did contact us for your claim and that it was processed today. Please feel free to contact me if you have any questions or additional feedback.
On Jun 30, 2011 3:28 PM, High Country Gardens added:
Customer Service and exceptional plant quality is what we strive for each and every day. Here at High Country Gardens we have taken your concern to heart in regards to the online claim form and have been working hard at making improvements. We hope you take a moment to see the improvements: http://www.highcountrygardens.com/claim/. If you find these changes satisfactory enough to update your post, it would be greatly appreciated. We look forward to your serving you in the future!
|On Jun 20, 2011, rosefinch wrote:
My three orders were shipped complete in a timely fashion with all the plants arriving in good health without substitutions. Plants of interest but out of stock, are noted on their web site.
|On Jun 19, 2011, Marilynbeth Hebron, KY wrote:
Posted on March 30, 2006, updated June 19, 2011
On May 12th, 2006, Marilynbeth added the following:
I recieved my plants yesterday and they look great, if fact one of them (Agastache Orange Flare) was blooming in the box! I was able to get 4 of the 6 planted yesterday in a break from all the rainy days we are getting. Really nice healthy looking plants!
A great company to order from!
On March 13th, 2007, Marilynbeth added the following:
I've received 6 to 8 boxes of garden goods already this year, which included the following items........
Planters II (Natural Trace Mineral Fertilizer), Yum Yum Mix® 2-2-2 Organic Fertilizer, Soil Mender Humate, Saltwater Farms Sea Com-PGR Organic Seaweed Concentrate, Compost Tea, 10 to 12 bags of 10 Qt. Fertilome Potting Soil, Dramm Pattern Revolver Sprinkler, 2 in 1 English Sieve, English Steel Sieve with 1/2' Expanded Metal Mesh, 2 bags of Soil Moist™ Water Holding Crystals and a Paint Marking Pen by Faber.
Great company to order from! Next month, I'm looking forward to the 18 or more plants from them. This will be my 3rd year (but not my last) buying from them and planting their plants!
On June 19th, 2011, Marilynbeth added the following:
I've ordered every year since my first order in Spring of 2005. In fact, I've ordered several times or more each year. I'm always very happy with each order.
They're my first place I go to for plants each year. Since 2005, I've been mainly ordering Agastaches and Salvias and Xeric plants they offer.
I order more than just plants from HCG. I garden organically and have been ordering the organic garden goods they offer for the soil and plants.
They have a customer for life with me! I first found out about HCG when I read an article in a Fine Gardening magazine in the Spring of 2005 about them and the Agastaches they were growing and selling and I was instantly hooked! Highly recommended!
|On Jun 15, 2011, ronmason Mason, TX wrote:
If this is their idea of customer service, I'll be moving on. I was trying to order a catalog for my niece, who has just moved to a new house in New Mexico and solicited my advice on landscaping. I immediately thought of High Country Gardens. Well, their site would not let me send the order because my email address was wrong. After three tries with three different emails, I gave up and called the catalog department. They don't deal with customers, so the call goes to a voice mail drop box. Then I tried customer service, with the same experience. Finally, I decided to call their store in Santa Fe. After making it through their mail tree, I was dropped into a voice mail box. I have better things to do with my time than play games.
On Jun 15, 2011, High Country Gardens responded with:
"On Jun 15, 2011 2:43 PM, High Country Gardens responded with:
My apologies you were not able to place your order online. We are working on our website. Our call volume has been high today. Messages left with customer service are returned promptly. Please feel free to contact me if you would like to place an order or if you have any questions. Toll free 1-877-811-2700 ext. 3023.
|On Jun 12, 2011, bkm_trees Rigby, ID (Zone 4a) wrote:
Ordered 3 Bigtooth Maple. All arrived in perfect condition.
|On Jun 3, 2011, sunsign5 Ipswich, MA wrote:
Ordered 3 plants on 5/25. Received them today 6/3. Perfect large healthy plants ready to go in the garden.
|On Jun 3, 2011, NHBabs Concord, NH wrote:
I ordered about 30 plants at HCG's end of season sale, my first order with this company. Plants arrived quickly (I did expedited delivery as I am in the opposite corner of the country) in excellent condition. Small, but healthy and robust looking plants, well packed in a manner that is easy to unpack. I couldn't be more pleased. I mail order plants regularly, and will expect to use HCG again.