Comments regarding High Country GardensClick here to return to High Country Gardens's listing.
|On Apr 22, 2009, landscaper84 Rock Springs, WY wrote:
I have ordered from High Country Gardens for 11 years now.
|On Apr 16, 2009, Pupula Greenwich, CT wrote:
I received a gift certificate for Christmas in 07, I ordered in the spring 08 some salvia and sage. When I received the plants they were all a little off. Some had obvious root rot and others were just awful looking but being a gardener I know that if you plant them they often bounce back. I called and got replacements for the ones that were rotted the replacements were also awful. But being an optomist I planted them. Anyway they did not survive through the summer. I get their catalog all the time and I need to call them to tell them to save a tree, I will not order from them again. The funny thing is I ordered in Spring 07 and the plants were beautiful needless to say maybe they figured it was a gift card and not my cash so they would send me the cast offs. I was completely disappointed.
On April 24th, 2009, Pupula changed the rating from negative to positive and added the following:
They promptly got in touch with my after a negative post and resent my botched shipment, thanks Victoria, high kudos to you and your excellent customer service, plants arrived today!
On Apr 16, 2009, High Country Gardens responded with:
"On Apr 16, 2009 4:48 PM, High Country Gardens responded with:
We appreciate feedback so that we at High Country Gardens know what is being done right and where improvements can be made. We strive to provide the best quality plants, products and service. We do not negotiate the health of our plants based on method of payment or any other means. It is never our intention to send poor quality plants. I am sorry to hear your disappointing experience. Please contact me at your earliest convenience to discuss your order.
|On Apr 14, 2009, tulpen Los Angeles, CA wrote:
Happy with the whole experience.
|On Apr 13, 2009, sc4cinc New Braunfels, TX wrote:
I have purchased from HIgh Desert for years now, while I lived in Albuquerque and now via mail order. I am a happy returning customer.
On April 15th, 2009, sc4cinc added the following:
In my comment I refer to High Country Gardens as "high desert" from habit when living in Albuquerque - it seems to me that locals refer to HCG as High Desert, at least I did. But HCG is the grower I intended to comment on.
|On Apr 12, 2009, robbinmyers Hereford, AZ wrote:
I have ordered from mail order nurseries in the past and I have had some good and some bad results. I was truly impressed with High Country Gardens. The plants arrived securely packaged - especially the cactus - and they were healthy plants. Their catalog and online website gave excellent info on the plants zones, watering, light, etc. and helped me narrow down exactly what I was looking for. I was so impressed that I have placed another order.
|On Mar 27, 2009, ajsdnyc San Diego, CA wrote:
I've bought plants from this company for nearly two years. All the plants I've received have been healthy and arrived well packed. They've arrived when promised. The catalog and website give useful information on zone that's good for each plant, it's blooming cycle, light, soil, water requirements and fertilization.
|On Mar 27, 2009, plantgnome Coram, NY wrote:
I received my plants yesterday in excellent shape, packaged well!! This is my second order with this company and I have no complaints at all. Their customer service is very fast in answering my emails and their prices are competitive. Will continue doing business with them. AA++
On April 5th, 2009, plantgnome added the following:
Received my hummingbird attracting I hope to get some hummingbirds this year with the help of these plants, as I have been trying for 3 years now. Maybe these will do the trick. Pleasure once again.
On May 5th, 2009, plantgnome added the following:
Had a plant from the fall not make it thru the winter and one from early spring-They already shipped my replacement plants. Very satisfied and happy with this company. Will continue to order.
On May 7th, 2009, plantgnome added the following:
Received my replacements today-excellent shape and good growth on them. Very pleased!
|On Mar 26, 2009, db2776 Austin, TX wrote:
I purchased two grasses from High Country Gardens recently, and I am very pleased with the outcome.
|On Mar 23, 2009, dthomas979 Saint Charles, MO wrote:
I order 3 plants two orange meadowbrites and an salvia, all arrived on time and decent size at a very competive price.
|On Mar 20, 2009, cerridwenn Farmington, NM (Zone 5a) wrote:
plants are desert adapted, which if you don't live in the desert you don't understand how desperately important this is. they are generally shipped live and are seedlings of reasonable size, but unfortunately have to be planted very quickly after that. also for the same price, you could probably get larger and/or better established seedlings from a local nursery unless it is a unique plant.
|On Mar 12, 2009, BlueDesert Palm Springs, CA wrote:
I love the HCG catalog. It's beautiful and informative for many difficult to find plants. Their packing of the plants is good (but not as good as Annies Annuals packing ).
|On Mar 12, 2009, EllieSmith Lebanon, MO wrote:
I have been ordering from High Country Gardens for four years. In the interim, they have changed their packaging system. I have done mail order plants for at least a decade, and the packaging HCG uses is the most impressive system I have ever seen.
On April 2nd, 2009, EllieSmith added the following:
I ordered grasses from HCG this year. My order arrived today, in excellent condition. I have limited funds, so I decided not to order the multiples of varieties, like I really need 6 Nassella but only ordered two, needed 2 bluestems but ordered one, etc.
Imagine my happiness when the babies arrived and I inspected them and saw that they are big enough and well enough developed that I will be able to split them and get the numbers of plants I need. How cool is that?
I read a comment from someone who says that she thinks HCG plants are awfully expensive, especially when you add in the shipping. I agree. They are expensive. But you have to pay for quality, and shipping costs have followed the price of fossil fuels.
She said that she expects something a lot bigger for $9, that at the nursery she would expect a good sized plant in a gallon container for that amount. I wonder if her nursery is like the one I used to patronize here. They order a whole bunch of plants in 2-4" pots and then repot them into gallon sized containers as soon as they arrive, then turn around and sell them for $9. If they don't sell the first season, they repot them (weeds and all) into a 2 gallon pot and raise the price to $24. Half the time, the variety they say they are selling you is not the actual variety. And I have had plenty of experience with these "large" and pricey plants not being hardy in my zone because they were not labelled correctly, or because they were complete fertilizer addicts and went into withdrawal when planted. And they won't replace them, either.
I'd rather spend my money on something I KNOW arrives ready to grow, and if it dies, HCG will most likely replace them.
I know that I will be confidently ordering from them in the future.
|On Mar 12, 2009, vanslix Spring, TX wrote:
I purchased one of their mason bee homes. The online picture shows a nice terra cotta cylinder with a nice iron holder. What arrived was a tube with a cheap plastic holder. Nothing like what was shown on the website and hardly worth the $30. I emailed them about it and their reply was that I could return it if it was in the unopened package. Well, how could I have known it was different had I not opened the package? And I'd have to pay for shipping for something that was misrepresented in the first place? Kinda counter-intuitive policies for a mail-order company. I gave them a chance to rectify the problem. They didn't.
On Mar 12, 2009, High Country Gardens responded with:
"On Mar 12, 2009 4:42 PM, High Country Gardens responded with:
High Country Gardens stands behind our products. The picture in the catalog and one on our web site are of the actual Blue Orchard Mason Bee Nest. It is made to look like terra cotta, but it isn't. Unlike terra cotta, it is weather resistant to winter and summer elements and made of durable plastic, ideal for withstanding freezing and thawing conditions.
|On Mar 11, 2009, CandeApl8 Abilene, TX wrote:
I ordered 2 Timeless Beauty Desert Willows. Both appear healthy and arrived in perfect condition. This is perfect for what I needed and couldn't find anything similar locally. Would definitely order from again.
|On Mar 11, 2009, meplant kelso, WA (Zone 8a) wrote:
I received yet another GREAT order from High Country...I love this place...I will definetly order from them again and again.
|On Feb 27, 2009, kaled Tucson, AZ (Zone 9a) wrote:
I have placed a couple of orders with High Country Gardens and have been satisfied with both deliveries. I particularly like their rabbit resistant icon which helps buyers find plants that may resist browsing by rabbits. They offer a good selection for gardeners of the desert south west.
|On Feb 26, 2009, gittarheero Boston, MA wrote:
I have ordered Expanded Shale Mender twice from them, and it was quickly shipped and arrived within the week. Worked exactly as directed. I have just placed another order with them for some Delosperma, and will update when it gets here and transplants. Prices are reasonable, awesome selection, etc. If you are looking for cactus and succulents to plant straight into your garden I would be patient because those plants that they offer are small, but for all others I imagine they are a garden ready size, and much faster growers.
On September 11th, 2009, gittarheero added the following:
Ordered $150 worth of Agastache, Penstemon, Ornamental Grasses, Lavender, and Gaillardia. Just planted here in mid September in Boston (zone 6), so will see how it does after winter comes through. Fast shipping (3 day so it didn't sit over the weekend), shipped on the week I picked. Plants were adequate size for mail order, all were well rooted and healthy.
|On Feb 25, 2009, eickenho Sugar Land, TX (Zone 9a) wrote:
High Country sent me healthy, good-sized plants. The communications were excellent. I would definitely buy from High Country again.
|On Feb 8, 2009, Peter_Pie Newport News, VA wrote:
I've been ordering from HCG for several years and have never once been dissapointed by the quality of their plants and the quality of non-plant items.
|On Feb 1, 2009, georgiasgirl Delta, CO wrote:
Am ordering for the second year from High Country Gardens. Plants arrived last year well packaged and suffered little transplant shock. All were true to type. I am especially enjoying the 2008 planting of Echinacea Big Sky. Online catalog is easy to use and informative.
|On Jan 16, 2009, Vicky_D Pompano Beach, FL (Zone 10a) wrote:
I received my first order in November and placed two more orders due to arrive in February. All plants in first order arrived on-time and in good to excellent condition. The garden tips and plant details on their website are extremely helpful to novices like myself. I was looking for Mediterranean plants and found a very good selection at HCG, particularly lavenders! I can't wait for my other orders to arrive and look forward to a long relationship with HCG. Thanks!
|On Dec 11, 2008, mtnqueen Ellijay, GA wrote:
Catalog received 12/8 Monday; order (#8120602) placed same day - spoke to “Beth”. Was told 2 conifers would ship 12/15 and arrive no later than 12/18. Charge $64.97 was put on my cc.
On January 15th, 2009, mtnqueen changed the rating from negative to neutral and added the following:
HCG did eventually refund the full amount so all is well. I was told the difference was caused by a glitch in their system. My final comment is that the whole thing shouldn't have happened in the first place.
|On Dec 7, 2008, waterqueen San Pablo, CA wrote:
I've been a customer for several years. So far only 1 plant has died (totally my fault!), everything else has been great. As I hate watering these xeric plants from HCG have been a godsend. Ordering is a breeze, plants are in great shape when received and thrive when planted. I highly recommend this company!!
|On Nov 10, 2008, pixiesadelle San Diego, CA wrote:
This company rocks! Two out of about a dozen plants arrived dead, because the temperature was over a hundred the week I requested them. HCG quickly replaced them when I let them know, even though it was the weather's fault, not theirs. :)
|On Nov 9, 2008, poodlepup Petaluma, CA wrote:
There are lots of online nurseries that are good. I live in an area with lots of really good nurseries. What sets High Country above the fray is their customer service.
|On Nov 7, 2008, SonjaSkyles Elk Grove, CA (Zone 9b) wrote:
I have ordered plants and bulbs from High Country Gardens many times over the past 12 years, and I have always been happy with my order. I highly recommend them.
|On Oct 24, 2008, Cync2007 Lexington, NC wrote:
First order from HCG. Received bulbs today, well-packed and nice size bulbs, clearly labeled.
|On Oct 5, 2008, emroesler Sparks, NV wrote:
On recommendation from this site, I ordered a catalog. I was very surprised at the number and variety of xeric plants available. When I received my shipment the plants were all in good condition and ready to plant. My only complaint is that the three rhus trilobata plants were only the size of regular plants with the potting soil being about 1.5" - 2" below the rim of the 5" premium pots. I look forward to adding to my garden in the future with plants from High Country Gardens.
|On Sep 19, 2008, 7lfair Glenwood Springs, CO wrote:
I am a repeat customer of High country Gardens, and have always been happy with their plants and their service, but my last order was just so nice I wanted to post this feedback. I just recieved a large order- the plants were all BEAUTIFUL- healthy, nice sized for mail order plants, with healthy and vigourous looking root systems. The plants were packaged well- all in great shape and the soil still moist. I am a very happy cusotmer of High Country.
|On Sep 15, 2008, ratnarachel Trenton, NJ wrote:
I ordered a pretty good size order from HCG ~$75 (total of 6 plants) and was really very disappointed. All the plants arrived in very poor condition - one was DOA and two others were near dead. The other 3 plants did not look great either but were a shade better. I gave them a day to recover before planting them and all 3 weaker ones were dead the next day. I called the company to complain and was impressed by their customer service. They were responsive and sent me replacement plants for the 3 that died. However I was really disappointed because the 3 replacements were in fairly poor condition when the arrived. The agastache was okay but the other 2 were in poor condition. I planted the replacements and they seem to have recovered.
|On Sep 8, 2008, PuddlePirate North Ridgeville, OH (Zone 5b) wrote:
Talk about securely packed plants! They arrived in perfect condition and looked exactly as advertised.
|On Sep 5, 2008, shadedriven Copake, NY wrote:
I ordered a number of xeric, part shade plants from them in the Spring. A significant number of these came nearly DOA in the midst of a early Spring heat wave and given the Westerrn location of the firm, the plants experienced the maximum shipping time to the Northeast. On reporting the problem they could not replace all exactly, but offered some substitutes in the same color range and environmental compatibility. At the end of the Summer season, I found that six of the replacements/substitutes had died (Penstemon and Linum), while three other substitutes had flourished in the same bed. The company's position was that since the dead ones had been "replaced" once they could not now replace or refund .Another three plants which had not been replaced, but died were refunded.
On Sep 5, 2008, High Country Gardens responded with:
On Sep 5, 2008 1:05 PM, High Country Gardens added:
I would like to review your order and claim. Please contact me at your earliest convenience. High Country Gardens guarantees to ship healthy and vigorous plants. If there is ever a problem with a shipment it is important to contact us immediately.
|On Aug 28, 2008, Linda88 Plainfield, IL wrote:
The order was shipped quickly and the plants were in excellent shape. The packing is done very well to ensure that the plants arrive in such good shape. I will order from them again!
|On Aug 24, 2008, katiebug11 Albuquerque, NM (Zone 7a) wrote:
I have ordered three times from this company with great success. The plants were carefully packed, quickly shipped, and have flourished in my garden, even under my inexperienced care. HCG is the only mail-order company I will buy from.
|On Aug 24, 2008, lucette147 Randolph, MA wrote:
The cacti I received are very healthy. the shipping was fast and the
|On Aug 24, 2008, johnforourke Media, PA wrote:
I have ordered three times now from High Country Gardens. The quality of the plant material has always been excellent - very healthy and vigorous. The packing and shipping ensure that the plants arrive in good shape. Order processing is quick.
|On Aug 20, 2008, yuman Yuma, AZ wrote:
My experience with High Country Gardens has always been outstanding. Great plants and great care is used in plant packing for shipping. I do not hesitate to shop with them.
|On Aug 14, 2008, windrhythms Columbia, MD (Zone 7a) wrote:
I have ordered plant materials from High Country Gardens at least twice in the last three years and have just entered another order with them. My plants always arrive in excellent condition; and even when I have deliberately ordered something that is only suited to a 'micro-environment' in my yard, they have always performed as expected. I really like the wide variety of plants that they carry, and I have found that their website is always available when I need it.
|On Aug 11, 2008, char2ut Helper, UT wrote:
I have ordered from several plant companies over the last thirty years but now I only order from High Country. My plants have always arrived in the best quality, and they grow just as they are advertised. Thanks for producing such good quality plants. These are the best for Utah! :)